2020 Jeep Grand Cherokee

The uconnect touch screen is delaminating. It is causing issues with being able to use the backup camera with accuracy because the delamination causes a visual distortion. Also, it has been causing issues with the controls where it repeatedly gets stuck and ghost touches options in the vehicle while driving, which is concerning. The delamination started as a small spot and has rapidly increased to half the screen. This is clearly a widespread chronic issue/defect with many Jeep GC models, if you look online. The screen is a big component in operating and functions in the vehicle. Having a defect which causes sight impairment and control changes while in motion is dangerous.

Reported

Jul 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

I am reporting a potential safety issue involving my 2020 Jeep Grand Cherokee Limited X. The vehicle developed a condition in which it would not stay running. I brought the vehicle to an authorized Jeep dealership, Valley Motor City in Cuyahoga Falls, Ohio, for a scheduled service appointment on May 19, 2026. The dealership diagnosed and completed approximately $5,200 in repairs. On June 11, 2026, I was informed that the repairs had been completed, but the vehicle still would not stay running. The vehicle has remained at the dealership while technicians have continued attempting to determine the cause. After I escalated the matter to Jeep/Stellantis Customer Care, I was advised that the dealership is attempting to obtain additional diagnostic information and that an engine replacement may now be under consideration. I was also advised that the dealership is expected to complete higher-level technical review procedures and may request assistance from a Stellantis technical specialist if the cause still cannot be determined. I was later advised that the dealership was expected to provide follow-up information to Jeep/Stellantis by Tuesday, July 14, 2026. On the evening of July 14, 2026, the Jeep/Stellantis case manager advised me that the dealership had not followed up with her, and that she would follow up with the dealership and escalate the matter to her manager. The vehicle remains unresolved after 2 months of diagnosis and repair efforts. I am reporting this because a vehicle that stalls, shuts off, or will not remain running may present a safety risk, particularly if the condition occurs during operation. I do not know the root cause and do not want to speculate. I am requesting that this report be recorded as a potential safety issue involving a 2020 Jeep Grand Cherokee Limited X.

Reported

Jul 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at approximately 20 MPH, the check engine warning light illuminated, and the vehicle jerked and lost power. The vehicle was taken to an independent mechanic, where the failure could not be replicated. The vehicle was then taken to another independent mechanic, where it was diagnosed that the camshaft, battery, and two oil valves in the starter needed to be replaced. The vehicle was not repaired. The vehicle was towed to a dealer, who provided the same diagnosis. The battery, starter, and two valves were replaced. The contact stated that the failures persisted while driving on several occasions, with the message "Oil Overheated" displayed, and the temperature warning light illuminated. The vehicle was then towed to an independent mechanic, where it was diagnosed that the camshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 114,369.

Reported

Jul 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Airbags did not deploy in an accident where someone ran me into a tree front center of front of car it involves Two injury because airbags didn't come out on impact

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

Crash 2 injuries

Safety Issue: The UConnect screen which displays backup camera image, has delaminated causing the display to not show the backup camera view. The same Uconnect screen , because of the delaminating failure auto selects radio channel changes and climate control to not respond to touching the screen.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

all grand cherokees have an issue where you lose all power to your jeep while driving and cant do anything! ON top of all the electrical issues. HUGE safety problem when your driving in traffic and cant control your jeep randomly

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

The internal fuel pump/fuel pump circuit on my 2020 Jeep Grand Cherokee (VIN: [XXX] ) failed prematurely, resulting in a sudden and severe 'no-crank' safety hazard. The fuel pump failure triggered a massive electrical current draw that shorted out the Powertrain/Engine Control Module communications and locked out the starter motor entirely. This electrical failure leaves the vehicle completely stranded, inoperable, and creates a significant risk of stalling in active traffic without power steering or propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Radio 8.4 touch screen is delaminated and freezes during back up camera use and sometimes the inputs change on their own

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

At 50k grand cherokee would flash reverse indicator and message shift to park also when reverse would engage it was with a harsh engagement. At 58k transmission would hesitate to shift into 4th gear.at 64k transmission would no shift past 3rd gear. Jeep dealer tried to charge $5900. For a bandage 4th clutch repair or $7000. For rebuild transmission .while I wish to repair it myself parts for transmission are not available and dealership says it won't pass state emissions test with transmission codes.the fact the vehicle can not reach highway speed do to failure and after reading online about many premature failures of this 850re transmission and lack of consumer available parts the vehicle should be recalled

Reported

May 2026

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the service four-wheel drive warning light illuminated. In addition, the contact stated that the vehicle was shaking. The vehicle was taken to an independent mechanic, however the failure was not duplicated. The contact was advised to take the vehicle to the dealer. The dealer was made aware of the failure. The contact referenced an unknown recall repair which had a similar failure description, however the contact's VIN was not associated. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

Reported

May 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

ABS MODULE / HCU SHORTED INTERNALLY. BOTH HAD TO BE REPLACED. THESE ARE ON RECALL FOR MANY 2020 JEEP GRAND CHEROKEE AND THE DEALER HAS REPLACED SEVERAL FOR THIS RECALL. MY JEEP SHOULD BE INCLUDED IN THE RECALL AND I SHOULD BE REIMBURSED FOR $2954.79 OUT OF POCKET

Reported

May 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

I was driving my 2020 grand Cherokee limited 4x4 and it started to snow heavily so i was driving down this slight hill with a turn. I was not doing no more 15 miles per hour. My warning lights for service 4x4 and my traction control light where on. I then proceeded to slide and i could not stop and i slid into a utility pole then a tree. The air bags did not deploy.. I tried to back my vehicle up i had no traction or 4-wheel drive. A gentleman came out to help me and he had some older jeeps tried to move my vehicle and he stated i can't believe your 4x4 is not working. I believe due to failure of the 4x4 and traction control led to my accident. From what i read this is a known issue with jeeps there should be a recall. At this time i have not had the vehicle looked at because it has been in the autobody shop since the accident!

Reported

May 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

Crash

Delamination of touchscreen occurring resulting in “ghost touches/calls”. This has been verified by an independent dealership. This affects the safety of the driver as the touchscreen is not able to be used properly in emergencies and also the ghost calls can result in 911 inadvertently being called when not needed.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle: 2020 Jeep Grand Cherokee 4WD Purchase Date: [XXX] Mileage at Purchase: ~54,900 miles Dealer: Cherry Hill Jeep Chrysler Dodge, Cherry Hill, NJ I am filing this complaint because I am currently being required to drive a vehicle with a severe wheel misalignment that is visually observable, while the selling dealership has deemed it 'drivable' and has not completed the necessary repairs. On [XXX], I was involved in an accident in which I struck a curb after sliding on black ice. The damage included a bent lower control arm and a cracked subframe. I brought the vehicle to Cherry Hill Jeep Chrysler Dodge for repairs, which took approximately three weeks. I took delivery of the repaired vehicle on March 13, 2026. Upon taking delivery, I immediately noticed a severe misalignment. The wheel misalignment is so pronounced it is visually apparent while driving. I returned the vehicle to the dealership and they acknowledged the alignment issue. They have since told me there are additional parts needed to complete the repair, and that those parts have not yet arrived. As of today, April 10, 2026, the dealership has confirmed they still do not know when the parts will arrive. Despite the unresolved alignment issue, the dealership has deemed the vehicle 'drivable' and I have been left with no choice but to continue driving it. My daily commute is approximately 60 miles per day, 6 days per week. I have driven hundreds of miles in this condition. Driving a vehicle with severe wheel misalignment poses serious safety risks, including unpredictable handling, accelerated and uneven tire wear leading to potential tire failure, and reduced ability to maintain control in emergency situations — particularly concerning given that this vehicle's incident originated on icy roads. I am requesting that the NHTSA investigate the dealership's decision to return this vehicle to me in an unsafe condition and require me to continue operating it without a timeline INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

Crash

RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Management (Case #95948441) has refused to provide the mandated free remedy and is demanding a consumer-paid diagnostic fee to address this failed safety recall, in direct violation of 49 U.S.C. § 30120. Furthermore, the dashboard assembly is failing (adhesive degradation), causing significant rattle/distraction. The manufacturer refuses to honor the Federal Safety Act and remediate these defects without charge. I have already performed the diagnosis and provided firmware evidence which the manufacturer has ignored.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the heater was activated on the instrument panel, but the A/C inadvertently turned on and then returned to heat. The instrument panel then malfunctioned, rendering the navigation system inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 44,000.

Reported

Mar 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

on or around 12/15/2024 (42257 miles on vehicle) jeep will power on start and stop, all alights on dashboard light, unable to shift into or out of gear when parked. When driving but stopped at a red light car shut off. Attempted to restart unable to, car put into park attempted to restart lights came on but engine didn't turn over. Tried again few minutes laster and the car turned on. Returned apartment, parked car. was unable to shift car into park, car shut off on its own again, car then able to go into park. A few days later start engine, car turns on put car in reverse, car shut off on its own, all lights and warnings on dashboard light up and stay on. Unable to start engine, unable to shift car into park. turn car off, shift into park, on 12/17/24 Car towed to Lake Chrysler dodge jeep ram auto Lewistown PA. told that it was the can bus connector needed to be replaced. Part replaced. 10/10/25 (54630 miles) car in for inspection, oil change, reported to mechanic engine was making high pitched sound/noise when driving up steep hill on highway the week prior. Was told by mechanic "that is normal when driving up steep hills, after a long drive" " we didn't hear it or find anything" Car continued to make this noise on the same hill since. Car in for oil change at David Dodge on 1/12/26 (58,974 miles) reported to mechanic again that engine continues to make a high pitched sound/noise when going up hills, on highway drives and after longer drives. per shop nothing was found. Asked if I should make an appointment for it to be tested and told no not needed. On 3/2/26 check engine light on, waring start/stop unavailable service stop/start system this happened off and on for next few days. Car brought to mechanic on 3/6/26 (60,000 miles) diagnosic test run cylinder misfire, R and R intake manifold to check coil and spark coolant found on spark plug, borescope #3 cylinder Head gasket, cylinder head, block issue . Recommend total engine and radiator replacements

Reported

Mar 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

On September 15–16, 2025, my vehicle was serviced at AutoNation CDJR North Columbus, where the technician documented: “Oil filter housing failed internally.” •No repair, replacement, or warning was provided to me about the risk of catastrophic engine failure. •I was not presented a signed repair decline form. •Internal failure was documented but not escalated. On February 13, 2026, the engine failed completely, rendering the vehicle inoperable. The dealership quoted ~$13,094.83 for engine replacement but did not authorize repair. During this time, oil and coolant leaks were observed, indicating continued mechanical risk and potential safety hazards.

Reported

Mar 2026

Incident date

Sep 2015

Mileage

Not provided

Outcome flags

None reported

Rocker arms and lifters failed

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start. Internet searches show that this is a widespread, known problem with Chrysler vehicles, yet only a small number of recalls have been issued. Unfortunately, my vehicle does not fall under the recall for unknown reasons. I have been advised that the fuel pump and auxiliary fuel pump need to be replaced, which is a costly repair. A fuel pump should not fail on a vehicle with under 50,000 miles on it.

Reported

Feb 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

For the past two years ive been having problems with the steering in the car. the steering wheel constantly pulls to the right. i had to get 4 or 5 wheel alignments in one year because the problem is that bad. i have receipts for the fixes. i recently researched known issues and came across the recall of the "steering gear" affecting Grand Cherokees from 2019 - 2020. My car falls under the 2020 year and i am having the issues of the steering gear. At least that is what a mechanic told me when i got the car inspected. i would like to know why my car doesnt fall within the recall when i have that car and the year that is stated and with the same issue

Reported

Feb 2026

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

Delaminated bubbling dash obstructs visibility

Reported

Feb 2026

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

See attached document for complaint.

Reported

Feb 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Jeep delamination screen on the face of the radio. This is a safety concern that could disable my use of my cell in calling 911 in case of a emergency and also being able to locate the vehicle via GPS. It also disables the SOS function in the radio head. This is a known problem with these radio's but hasn't addressed by the manufacture. I have taken this to my local auto repair shop today and was made aware of the problem and told me to look it up and report it. I am requesting to open a case so that it can be addressed and repaired.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

On sat 01/24/26 I was filling my washer fluid and I looked down and saw oil on the bottom on right side. I left it parked until I took it 2 miles to dealer told them what I saw and they looked at it and the plastic oil canister housing broke and got oil in my antifreeze. They told me powertrain warranty would not cover the whole fix. I have seeing alot of people have had same problem I think jeep needs to get a recall out for that since it has been a problem. This is not right it should be all covered now I won't have all the money after they get it fixed to.pay. have never had any problem jeep ran good never over heated oil pressure always at 31 to 32 pressure. Never new I had a problem until I looked under hood to fill washer fluid. Something needs to be done about this asap. It all because jeep don't wanna have to fix all the ones like this. I didnot get any photos was so upset I saw oil never even thought about getting pictures. They need to get a recall on this asap thank you very much. It is at the dealership kunes country in Platteville wisconsin 53818 Thank you

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

I purchased this vehicle, November 2023 and by August 2024 the vehicle went into Griffin Hubs to get the engine replaced. They had the vehicle for over a month and a half when I received it back after the engine I had it for a day and a half and had to take it back because it was making a loud grinding noise coming from the engine which then they had to replace a second time because the engine was shredded and was told they were going to put a new transmission in as well, but instead of just replaced a piece, and then two months later, the negative terminal for the battery was replaced in about four months later I take it into the dealership again because as I was driving the vehicle pulled back three times and then shot forward and that happened seven separate times dealership said they could not find an issue and then in November 2025, the vehicle goals back into the dealership for overheating needing a new water pump because I was losing coolant with no leaks. Get the vehicle back two days later my coolant is empty tied again call the dealership they said if it happened again, bring it back in two weeks later it did the exact same thing. My coolant was emptied, but there is no leaks coming from under the vehicle and now last week as I was driving, the vehicle suddenly stopped accelerating and my gearshift wouldn’t catch any gears and as the vehicle is still moving my tires, then locked. The vehicle has been at the dealership for five days and they still cannot figure out what the issue is.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

2020 jeep cherokee screen delamination and it affects gps when traveling and it goes off and flickers and goes to whatever it wants. it is a safety issure. i have been waiting for it to be fixed since december 2025 but it started messing up september of 2024 and still no part to fix the problem and i am not the only one having this problem on these jeeps. please help get this fixed before it causes an accident.

Reported

Jan 2026

Incident date

Sep 2002

Mileage

Not provided

Outcome flags

None reported

Both my key fobs do not work even with brand new batteries

Reported

Jan 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

I am reporting a safety defect involving the Uconnect touchscreen in my Jeep Grand Cherokee. Due to screen delamination, the display can lag or freezes, including the rearview camera image. When the vehicle is shifted into reverse, the camera images can be delayed, frozen, or not updating in real time. This results in the screen showing an inaccurate view of what is actually behind the vehicle, creating a serious safety hazard. Objects, pedestrians, or vehicles can enter the rear path after the image freezes but will not appear on the display. This defect creates a false sense of safety and undermines the purpose of the federally required rear visibility system. The failure occurs intermittently without warning, making the rearview camera unreliable when it is needed most. This is a known defect affecting Jeep Grand Cherokee vehicles equipped with Uconnect displays, not normal wear and tear. The manufacturer has not provided an adequate recall or permanent fix. I am requesting that NHTSA investigate this issue as a systemic safety defect that increases the risk of backover collisions.

Reported

Jan 2026

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

This complaint concerns a serious ongoing engine defect in my 2020 Jeep Grand Cherokee Limited with the 3.6L Pentastar engine. The vehicle experiences ongoing misfire, rough idle, loss of smooth engine operation, and valvetrain noise. The Jeep runs very poorly and feels unreliable and unsafe to drive. The problem appears to be consistent with camshaft and rocker wear described in Stellantis Technical Service Bulletin 09-011-25. The vehicle has been repaired three times at: NJV Auto Center Inc. 27 Orange Turnpike Sloatsburg, NY 10974 Despite being $2,500 out of pocket, the issue has NOT been resolved. This appears to be a widespread manufacturer defect affecting Pentastar engines. Loss of proper engine function while driving is a safety concern and creates risk of breakdown or loss of power. I am requesting NHTSA investigate.

Reported

Jan 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

About 3 years ago i noticed a small bubble in the upper right corner of my touchscreen. Didnt pay much attention for a while but it started spreading to the left. I took a photo and sent a picture to the man that helped me buy my car and asked if there was a known Recall for this. Said he would check, he confirmed there was none. I let it go because i hadnt purchased any extended warranty. Bubbling continued to spread. Occasionally my radio station would change on its own. I thought it was just my imagination and let it go. In July of 2025 my family and i were on vacation and I was driving in Williamsburg, VA. I was using my Jeeps navigation. Suddenly my arrow was taking me off track of the road i was on. This was very distracting considering we were out of town on vacation. My husband took my iphone and typed the address we were going and connected my phone to my charging cord so i could use car play. This did not work and neither did his samsung. It was like they were malfunctioning. We ended up using one of our phones with no connection to my jeep, my husband verbally directed me. Navigation map on my Jeep only showed me in water and still does to this day. When we got back in town I again reached out to the man who helped me, telling him our experience on vacation. He took me to the service center and the guy working the desk knew exactly what i was talking about and said this was common issue. He got me scheduled for repair. I didnt think to ask about if it was free or what. I was just glad he knew what i was talking about. My husband and i came back for my scheduled appt and i immediately asked the guy at the desk if this was free. He stated no it would be around $1500. I couldnt afford that. He asked if i had the extended warranty. I told him no. He said sorry and that was about it. I just walked away and have been dealing with this ever since.

Reported

Jan 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

My 2020 Jeep will regularly turnover but not start after pushing the start button. As of now, the vehicle will start normal after pushing the start button a second time. Research has shown many people have had and are still having this exact issue. It would seem that most of the ones with this problem have fixed the issue by having both fuel pumps replaced which is very expensive and in my opinion highly unreasonable being it is a very common issue for Jeep. Upon further research it would seem Jeep Grand Cherokees and Dodge Durangos which share the mechanical characteristics have been having this exact issue for at least 10 years now. I feel it is more than fair that the manufacturer should issue a recall and fix the defect they have obviously known about for quite some time now.

Reported

Nov 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

I brought my jeep in for a concern about an antifreeze leak on 1/3/25. I had 130,112 miles on my vehicle and was my warranty expired at 125,000 miles. They thought it was a water pump gasket at the time. I took my jeep back on 10/30/2025 and they confirmed a head leak, that wasn't checked last time. This is a safety issue since it has been confimed that other jeeps within same year have the same issue. If I am driving on the interstate and this issue got worse, then it will be a safety issue for everyone driving around me and me and my passengers in the vehicle as well. It has been inspected by Murray Dodge and Jeep. I have not gotten any warning lamps, messages or symptoms prior to failure. First appeared before 1/3/25. I was 5,000 over my mileage- since I was a traveling RN at the time.

Reported

Nov 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

My vehicle is losing power every randomly literally cutting off and on. Flashing lights won’t start at time , next day drives completely fine. I do not understand

Reported

Oct 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Beginning October 3, 2025, the buyer reported a Check Engine Light (CEL) issue. 10.3.25 - The sale dealership stated diagnosis of a fuel leak. 10.8.25 - The sale dealership identified a charcoal canister issue. 10.13.25 - The sale dealership is referring to Jeep dealership. 10.17.25 - The sale dealership confirmed light continues to persist. To date the vehicle has been returned to the sale dealership three times since October 3, 2025. A warranty invoice shows only maintenance order performed occurred on October 3, 2025, and confirmed with the warranty company. This has been a persistant issue based on dates of service with only one repair attempt by the dealership while they maintain possession of the vehicle. Please investigate this issue to determine course of action. within these 10 days.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

While driving down the road my panoramic sunroof (not the moving piece but the stationary glass) spontaneously burst and shattered. Clear skies, no trucks around me, no overpasses near me, no trees over me, no debris on the road. No other damage to the vehicle. It appears that it burst outward rather than inward. My vent shade was fully closed so no glass fell into the vehicle down onto myself and my 11 month old child, but had it been open we could’ve been seriously cut up and injured. No warning signs at all, I rarely ever use my sunroof and it was not in use at the time of incident. It caused about a 8 inch by 4 inch hole in my sunroof. This is going to cost nearly $1800 to repair due to no fault of my own.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Transfer case had to be replaced. Service 4 wheel drive light came on along with traction control warning. Also, electronic stability control warning. Steering and movement were sluggish. Only had 51,000 miles in it. Not happy to have paid almost $1,400. for the repair. This should have been a recall because as I understand, many other owners have had the same exact issue. Please look into this. Thank you.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The dash touchscreen is having a delamination issue. It looks like a crack but is actually the two layers of the touchscreen separating which make it look like a crack. From what I see online this looks to be a common issue with the touchscreen but there is no recall. Speaking with the dealership this is an expensive fix. I was quoted $1,725 plus labor to replace the screen.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

I bought the vehicle Dec 29, 2024 and it had 79000 miles on it. I use it for work , that is driving to and from my job and to the bank and back for work. I would say that in March of 2025 I went to the bank and I got in to leave and put the vehicle into reverse and it would not go into reverse and a the engine light came on. I had to shut the vehicle off and wait 5 minutes and then try again to go into reverse. When I put it into reverse the r was flashing on the shifter and it said something about needing something to be serviced. So when I looked it up it said that was a sign the transmission was failing. I drove it a couple more times and it only happened 3 times total when it was unable to shift going forward. So I took it to a shop and was informed that the transmission was needing to be replaced. There is no reason the transmission should be going out of it. I live 5 miles from where I work and 15 miles from the bank. I dont abuse my vehicles so what is there an issue with the transmission.

Reported

Sep 2025

Incident date

Dec 1969

Mileage

Not provided

Outcome flags

None reported

P0303 code. Misfire in cylinder 3. Blown head gasket. 2020 Jeep Grand Cherokee. Car is only five years old with 115000 miles. Dealer suggested a new engine. A $12,000.00 expense to the consumer. $20,000.00 still owed to bank. After much research, it’s clear as day that this is an engineering flaw. Thousands of Pentastar engines have this recurring failure.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The screen for the navigation, radio, climate control etc is delaminating and now not working properly. Also it is getting difficult to see the screen while driving. Car is available for inspection. And no warning…it started to delaminate slowly and now it has begun to delaminate spread quickly

Reported

Sep 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Electronic stability and 4wd lights came on. Brought to dealership and the PTU is no longer working. My car is vibrating and hesitating when accelerating. Jeep dealer told me it’s common to have to replace these units however they are nationally back ordered. My car doesn’t even have 60k miles on it and even if I want to fix my car so it’s safe I can’t because the parts are backordered leaving me with no other choice but to drive for months months unsafely without a properly functioning PTU

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The Jeep Infotainment screen lamination becomes detached and delaminated resulting in phantom touches and inoperable safety features.

Reported

Aug 2025

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

Component/System: Electrical Power Steering (EPS) – steering cuts in and out while driving. Vehicle is available for inspection upon request. Safety Risk: My safety and the safety of others were put at risk because the steering intermittently fails, making the vehicle very difficult to control. This could easily cause an accident. Reproduction/Inspection: The issue has been reproduced multiple times while driving. The vehicle previously had an engine replacement at Bayird Dodge Chrysler Jeep in West Memphis, AR (now closed), but this steering problem remains unresolved. Manufacturer/Dealer Involvement: The original dealership is no longer in business, so I cannot return there for service. I have contacted Jeep/Stellantis Customer Care to request assistance. Warning Lamps/Messages: The EPS warning light has appeared during failures. The problem first appeared in [insert approximate date/month you noticed it]. Summary: The 2020 Jeep Grand Cherokee (VIN [XXX] ) has ongoing electrical power steering failures. The steering cuts in and out unexpectedly, creating an extreme safety hazard. This issue needs urgent investigation and resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

It was a clear day as I arrived at work. While pulling into a parking spot, the Jeep suddenly accelerated over a curb and into a tree. I was able to turn the wheel upon seeing the tree, which helped me avoid hitting other vehicles on the opposite side of the island. I had to depress the brakes multiple times before the vehicle finally stopped just short of another tree. During the incident, I was on a conference call. The attendees confirmed that there were no warning sounds from the vehicle—only the sound of the impact. Notably, the airbags did not deploy. The front driver-side area sustained extensive damage, causing the driver’s door to jam. Fortunately, I did not suffer any physical injuries. The vehicle was towed to an auto body repair shop. When connected to a scanner, no error codes were detected. Repairs took nearly five weeks. Although the front sensors were replaced, they still did not function properly. The shop consulted a technician who remoted in and advised them to replace all the sensors again and inspect the wiring. Although the vehicle has been repaired, I remain fearful of driving it. I’ve read similar reports on this board suggesting these issues may be related to the electrical system. I plan to contact the dealership to ask whether they have experience with such cases and if they can inspect the systems.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

Crash

My 2020 Jeep Grand Cherokee Laredo 3.6 ENG vehicle is cutting off while driving, I was advise it the transmission shift gear transmission, Which needs to be replaced and the can change the TRANSMISSION ASSEMBLY - Remove & Replace 3.6L Eng, AWD on my vehicle. when I stop at the light the vehicle completely shuts off where I have to restart my vehicle. They said it was the 2nd battery which I changed and brought a new one. and the same day it still was cutting off. after several attempt in contacting them. I brought the vehicle into Chrysler Jeep Dodge of port Jefferson, and after reviewing they said I need to replace the transmission . I was also advised that there was a TSB Code that is now coming up # 21-00925 Revision C - P0733. I'm very upset as they're telling it current over the extended warranty at this time at 60,000 Miles. when I brought it in it was .. This should be a recall and they need to fix it I only had this vehicle for less then 5yrs brand new, when I started having these issues and can put me in a situation on the highway where I can get into a server accident. I strongly urger the RECALL as this is a known issue with this vehicle

Reported

Aug 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the vehicle intermittently failed to start immediately, but started after the second attempt. The battery was replaced; however, soon after the battery replacement, the failure recurred, and the vehicle was taken to a dealer. A diagnostic test was performed, and the contact was informed that the failure was related to the fuel pump or the electrical system. The vehicle was not repaired and remained withthe dealer. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Transmission, available upon request for inspection. Clunk’s into reverse, or doesn’t engage at all. Code p1da8, p0733. Has been confirmed by dealer. Will throw check engine light occasionally. Also shifts hard between gears 3 and 4.

Reported

Aug 2025

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

Camshaft and lifter failure at 52,102 miles on Pentastar V6 Motor. This has been a known issue to this motor and no recalls. My vehicle is with the mechnic getting fixed. My vehicle was not drivable after diagnostics at my mechanic. I had potential for enfgine failure due to metal on metal camshaft. I was at risk of serious injury if I did not take my vehile in. There were no check engie lights to alert me of an issue. I noticed a slight ticking noise that was not normal. Could not be heard over the radio. Yes this problem has been reproduced at my independant service center. It has not been inspected to my knowledge by the manufacturer, police, insurance other than my mechanic. There were no warning lamps, messages or other symbols prior to my failure other than a noise I noticed when my radio was off that was not normal.

Reported

Aug 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

Radio camera is feeezing when in reverse and saftey isn’t working … radio randomly shuts off and turns on … won’t allow any functions to work when it’s frozen including camera and backup safety assist

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

Risk: An engine stall can increase the risk of a crash.

Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.