2023 Kia Sorento

I have a 2023 Kia Sorento with approx 60k, purchased new from New Pot Richey Kia. Approx 7 days ago, while driving home from dropping my son at school, my transmission system error warning came on as well as my check engine light. My RPM'S would increased without corresponding acceleration, which meant my transmission, was slipping. I was also experiencing jerking during shifting. In addition to that, my car would hesitate before moving. And I would also experience a slight vibrations at low speeds. All of this would make me feel unsafe when driving my car.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

The panoramic sunroof on my 2023 Kia Sorento intermittently fails to close. When commanded to close, the glass travels most of the way, then stops or reverses before reaching the fully closed position. It frequently takes many repeated attempts. In some cases the panel will not seat at all until the vehicle is driven over rough pavement, and the resulting vibration allows it to complete closure. The malfunction is accompanied by a loud grinding or scraping noise from the roof assembly during travel. This condition has been present since I purchased the vehicle new. The sunroof has seen very limited use. Safety risk: the glass panel cannot be reliably secured. An open or unseated panoramic panel at highway speed presents a risk of water intrusion, wind loading on an unsecured glass panel, and loss of roof structure integrity. Repeatedly operating the switch and monitoring the panel while driving is a significant distraction from the driving task, and driving specifically to induce vibration in order to force closure is itself an unsafe workaround. Dealer history: I have reported this to a Kia dealership on multiple occasions. I was told there is no defect and that the cause is debris, which is inconsistent with a vehicle purchased new with minimal sunroof use. On one visit the dealer cleaned the assembly as a goodwill gesture. This did not correct the noise or the closure failure. The vehicle was returned to me as repaired while the noise and the failure to close were both still present. Kia issued Technical Service Bulletin BOD125 (Rev 1, 02/27/2017) describing a slow-to-close condition and abnormal closing noise on the prior-generation Sorento (UMa), remedied by cleaning and lubricating the rear guide rails and replacing the rear tilt levers. My vehicle exhibits the same failure mode described in that bulletin. The component is available for inspection on request. No warning lamps or messages preceded or accompanied the failure.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

While traveling on a freeway, the front sliding portion of our sunroof exploded outward and upward. Sunroof was closed at the time with no impact present to cause the event. A very expensive repair for something that is clearly a defect of some sort. KIA was contacted and not willing to warranty or help cover.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

Since fall of 2025, my 2023 KIA Sorento has repeatedly been in the shop for multiple issues. Most notably, a completely wrecked steering column. This issue was fixed after being in the shop for 12 days. Then in December, I started noticing the shift would lock while in park. I would need to open the top plate and stick an item down into the shifter to emergency release in order to drive. Then all of the electrical components began to state they were no longer working. No cameras, no lane assistance, no forward collision warning, etc etc. Beyond that, all automatic locks, windows and my trunk stopped working. I was locked out of my vehicle in January in CT with my son. My vehicle has now been at a KIA dealership for 5 months awaiting the part to fix my car. All of these problems have been confirmed by their technicians. I continue to pay my $600 a month vehicle payment, as well as insurance as KIA consumer refuses to assist in any way and does not have any answer as to when my vehicle will be fixed. I do not have a vehicle that will fit my family due to this issue. I have asked them to buy back my vehicle, as it is clearly a lemon, but they state I have waited too long to request the buy back under lemon law in CT. NEVER did I think it would be acceptable to be unable to fix a customers unsafe vehicle and refuse to to do anything to help for 5 months at this time and no end in sight. I also have videos it says are too large to send.

Reported

Jul 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle Component Affected: Electrical System / HVAC / Blower Motor Resistor Incident Description: While operating my 2023 Kia Sorento, the HVAC system suddenly suffered a complete failure, causing all airflow to cease instantly. A subsequent professional diagnostic inspection by an authorized Kia dealership revealed that the contacts at the blower motor resistor were severely burnt, causing the blower motor relay to burn out. This failure presents two critical safety and fire hazards: Fire Risk: The physical burning and overheating of electrical components and wiring within the dashboard assembly create an active fire hazard in the passenger cabin. Loss of Visibility: The sudden, complete loss of the climate control system severely compromises passenger safety by preventing the vehicle from defogging or defrosting the windshield during inclement weather, presenting an immediate crash hazard. This exact failure mechanism matches the description of Kia Safety Recall SC351 (NHTSA Campaign 25V649) word-for-word. However, Kia has stated that my specific VIN is excluded from the current recall population. Because this identical safety defect is actively manifesting outside of Kia's restricted recall range, I am requesting that the NHTSA investigate an expansion of SC351 to include all affected 2023 Kia Sorento vehicles to mitigate the risk of electrical fires and sudden visibility loss. 06/29/26 Experienced symptoms Inspected and diagnosed on 07/01/26 at JT Kia (Killian Road) Columbia, South Carolina

Reported

Jul 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

The sub roof exploded while on the freeway and all the glass shattered like rain onto the fabric underneath. We pulled over on the side of the freeway and are waiting for a tow. We didn't see any large objects fall or fly towards the car. It sounded like a huge explosion then left a big whole.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

Driving down the road and the left rear passenger window exploded. Shatters went everywhere all over the passenger in the back. I went online and looked and this is a hugh issue evidently with some Kias. To me this is really serious issues that Kia is completely ignoring. Someone will eventually get seriously injured bi the glass exploding like it does.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

Engine- car turn off - lights were still on, car restarted - no icons on dashboard

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

EHICLE: 2023 Kia Sorento, VIN [XXX] , currently 48,000 miles. Vehicle has never been in a collision. DEFECT: MASTER POWER WINDOW SWITCH / WIRING HARNESS — OCCUPANT EGRESS HAZARD The driver's master power window switch fails intermittently, causing simultaneous loss of all window operation and electric door lock function. When this occurs, occupants cannot operate any window or unlock any door electrically until the condition resets, typically by opening and closing the driver's door. The condition was first reported to Arapahoe Kia at 24,859 miles on 11/08/2024 (RO 208018) and again at 25,050 miles on 11/15/2024 (RO 208449). On the 11/15/2024 visit, the dealership confirmed the defect on customer-supplied video and performed a full diagnostic including pin tension testing on connector D01, power, ground, B-CAN continuity testing, and a wiggle test of the harness. The dealership's written conclusion on the repair order: "we've determined that the harness is probably not the issue and it will need a new master switch." The master switch was not ordered or installed, and the vehicle was returned with the defect unresolved. The condition continues to occur intermittently as of the current 48,000-mile reading. SAFETY IMPLICATION: This defect creates an occupant entrapment and egress hazard. In a fire, submersion, or crash event where the mechanical door release is inaccessible, inoperative, or where occupants are incapacitated, simultaneous loss of window operation and electric door lock function eliminates secondary egress options. The defect is intermittent and unpredictable. The vehicle remains within the 5-year / 60,000-mile basic warranty period. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

VEHICLE: 2023 Kia Sorento, VIN [XXX] , currently 48,000 miles. Vehicle has never been in a collision. DEFECT: FUEL FILLER DOOR ACTUATOR WITH NO EMERGENCY RELEASE — STRANDING HAZARD The fuel filler door actuator fails to release on demand intermittently. When the actuator fails, the door must be pried open with tools or force, which is inconsistent and not always possible. The dealership service advisor has stated that this model is not equipped with any emergency release mechanism for the fuel filler door. With no emergency release, the actuator is the only mechanism by which the fuel door can be opened. SAFETY IMPLICATION: An intermittent actuator failure with no backup release mechanism creates a stranding hazard. If the actuator fails when the vehicle is low on fuel — particularly in remote areas, in cold weather, at night, or in emergency situations requiring refueling to reach safety or medical care — the vehicle cannot be refueled and becomes immobilized. This is a single-point-of-failure design on a system required for vehicle operation. The condition has been reported to the dealership and remains unresolved. The vehicle remains within the 5-year / 60,000-mile basic warranty period. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle exhibits repeated brake pulsation and vibration under normal braking conditions, affecting braking performance consistency. The issue began at approximately 10,000 miles and has progressively worsened. The vehicle currently has approximately 30,000 miles. The pulsation is felt through the steering wheel and brake pedal during moderate braking from highway speeds and occurs consistently across multiple driving conditions. The condition is significantly more pronounced when using the vehicle’s adaptive cruise control system. During normal operation, the adaptive cruise repeatedly applies the brakes automatically, and this consistently produces increased vibration and uneven braking response. This indicates the issue occurs during normal vehicle operation rather than abnormal use. The repeated pulsation creates inconsistent brake feel and may affect stopping performance, particularly during repeated or sustained braking events. This raises concern regarding braking reliability and stopping consistency, especially in traffic conditions where adaptive cruise control is actively managing following distance. The condition has steadily worsened over time and is present during routine driving. It is not limited to high-speed or heavy braking scenarios. A manufacturer Technical Service Bulletin (TSB CHA126V) exists for this vehicle model addressing front brake disc judder. The symptoms described in the bulletin match the condition experienced in this vehicle. Given the early onset, progressive nature of the issue, and the involvement of system-controlled braking (adaptive cruise), this condition appears to be related to component performance or design rather than normal wear. Kia response .. Dear [XXX] , Thank you for contacting Kia Customer Care. We do not see that bulletin related to this VIN, as such, any repairs recommended would be the responsibility of the vehicle’s owner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Faulty fuel injectors are causing consistent engine misfires and occasionally causing the check engine light to illuminate and for the vehicle to reduce power greatly. This poses a great safety risk to both myself and other drivers on the road because in the event of a large misfire, my vehicle suddenly slows and I have to navigate to the shoulder of the road. A Kia dealership has confirmed that the cause of these misfires is due to a faulty fuel injector that begins to work inconsistently above 3000 RPM. This issue began shortly after the vehicle was purchased in 2023, but due to the dealerships inability to replicate the issue it went without correction. In the recent year, this issue has increased greatly and it is now a consistent issue and this is why it was able to be diagnosed now. This is a very common and widespread issue amongst other individual with vehicles with the same engine.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

I am submitting a vehicle safety and certification concern regarding a 2023 Kia Sorento Hybrid that was marketed and offered for sale as a Kia Certified Pre-Owned (CPO) vehicle by Shawnee Mission Kia, 7951 Shawnee Mission Pkwy, Mission, KS 66202. On [XXX], during an in-person inspection of the vehicle prior to purchase, I observed conditions inconsistent with expected Certified Pre-Owned inspection and preparation standards, including inverter coolant below the minimum level, engine oil materially above the normal operating range, and deteriorated windshield wiper condition. A third-party witness was present during the inspection. Because the vehicle was being represented as Certified Pre-Owned, I requested the vehicle’s CPO inspection checklist and supporting inspection documentation from dealership personnel. The requested documentation was not provided despite multiple follow-up requests. Subsequent written communications from dealership management acknowledged failures in dealership standards and handling related to the matter. After a formal complaint was submitted to the dealership’s corporate parent, the dealership’s General Manager responded in writing that an internal review had been initiated concerning CPO preparation and documentation practices. The requested inspection and service documentation were still not produced. The dealership later confirmed in writing that the vehicle “has since sold.” I am submitting this complaint because the vehicle was represented to consumers as Certified Pre-Owned despite observed maintenance and inspection concerns affecting vehicle condition and safety-related systems, while supporting certification documentation was not produced upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

All lights came on the dashboard including the check engine light and I could not accelerate. I had to pull over and turn car off and on to get it to accelerate. It poses a very serious threat as you can not accelerate at all and can be rearended. Kia has fixed the throttle twice and have told me 2 other times they can not replicate the issue. It clears out by the time I am able to bring it to the dealership. This issues has happened 4 times starting at 9,000 miles and most recently at 21,000 miles.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

I have had to replace my radiator twice in under 2 years because the open spaces in the grill are too large and rocks are able to go through them and puncture the radiator.

Reported

May 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Immediately after a dealership-performed warranty repair, the vehicle experienced a severe safety‑critical failure at highway speed. The vehicle began shaking violently, produced loud knocking and impact noises, and metal pieces fell from the underside. The failure occurred without warning and created an immediate loss of safe drivability. The dealership later documented that an engine mount (‘lower dog bone mount’) had not been torqued to specification, which allowed the engine to shift back and forth under load. This improper torque caused the violent shaking, metal impacts, and falling metal. The problem was confirmed by the dealership, but no corrective repair was performed. Only a single bolt was re‑torqued, and no inspection was done to determine the extent of damage, the source of the falling metal, or the cause of the knocking. The vehicle was returned in an unsafe condition and has not been driven since. The vehicle had to be towed directly from the highway due to the severity of the failure, and it was delivered straight to the dealership because it was unsafe to operate. The vehicle remains available for inspection.

Reported

May 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The issue is the front grill design. Kia left the radiator completely exposed behind the grill with no protective barrier. Over time, dust, debris, and rocks collect and pass right through, causing serious damage to the radiator. Based on my experience and the experiences of hundreds of other owners, you will likely need to replace your entire radiator within the first three years of ownership. It is not covered under warranty. You will be expected to pay out of pocket in my case, $1,350, for damage caused by their faulty design. The "solution" owners are left with? Going on Amazon and purchasing a metal mesh grill guard to install yourself, just to protect a part that should have been protected from the factory. A consumer should not have to modify a brand-new vehicle to prevent a critical component from being destroyed under normal driving conditions. If the grill had been designed properly in the first place, none of this would be necessary.

Reported

May 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The backup camera on the trunk of the 2023 Kia Sorrento has fallen out. It is attached only by the wires. Apparently, my specific vehicle is not a part of the initial recall; however, the camera has fallen out and is now hanging. I do not feel as though I should be responsible for this repair as it is due to a manufacturing issue.

Reported

May 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

2023 Kia sorento rear camera mounting bracket broke. There was are recall SC280 in 2023. Rear camera recently fell out of housing unit and is hanging. Still under warranty, dealership and Kia America refusing to cover and pay for issue. Want a new housing unit and brackets because it is similar to recall noticed.

Reported

Apr 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

I purchased this car with approximately 22,000 miles on it. I have had to have OEM rotor resurface / replacement at the dealership approximately almost every oil change or about every 6,000 miles for about 30k miles (2 replacements, 3 resurface in an 18 month period). They sent out a Kia engineer last time it happened.

Reported

Apr 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Transmission went out while driving on highway. Dealership said they need to replace the entire transmission.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

February 23 2026: Discoverd the rear window had imploded on its own overnight. investigated with the neighbor's Ring camera to see if there was suspicious activity overnight and found there was none. I had the glass replaced. I thought this was bizarre to have a window implode but didn't think anything else. March 17, 2026: Driving home from an errand the rear window imploded again with the most impressive sound-like a gunshot- and the window bits sprayed inside the vehicle. The sound was so loud my ears rang for approx 2 hours afterwards. I have the repair people coming out again, but am working with the local Kia Dealership to source the reason for the issue. This is no longer a one-off problem, but a particular car defect. There have been no warnings or extreme weather temperature changes that could factor into the problem. The incidents are sudden and without warning or reason. I have photographs from both incidents.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

I am writing to report a mechanical failure with my Kia vehicle that occurred on January 19, 2026. While stopped at a red light, my vehicle suddenly shut off and would not restart. Although the electrical lights came on, the engine would not turn over. Because my car was stuck in the middle of the intersection blocking traffic, I had to call 911 for assistance. When the police arrived, the officer attempted to jump-start the vehicle, but it still would not start. A tow truck was then called to remove the vehicle from the roadway. I paid $290 out of pocket to have the vehicle towed to a nearby repair shop. After diagnosing the issue, the shop determined that the starter had completely failed. I purchased the vehicle on May 15, 2023. At the time of the failure, the vehicle had just exceeded the 60,000-mile warranty, leaving me responsible for the repair. I paid approximately $500 out of pocket to replace the starter. Given the short time between purchasing the vehicle and the failure of the starter, I believe this may indicate a defective component.

Reported

Mar 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

UNKNOWN However multiple times the front end of the vehicle starts shaking when I try to break up especially on the highway. The dealership claimed to have repaired it once and shortly after it happened again. When I took it in they first looked and said the parts was ordered but nothing was done then came back and said oh yes it was done then refused to fix it without a charge so I had to pay to repair it since I feared that the brake would give out if I drive it. The other issue was the check engine light just popped up check engine while driving on the highway, when I take it in they are stating that I may have left the gas tank open which is absolutely false. They cleared it but could not or neglect to explain why it was on. All these incidents occur while on highways never in the general local areas.

Reported

Mar 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Kia Sorento. The contact stated that while his wife was driving 10 MPH, after making a left turn, the sunroof shattered with the sunroof cover closed. The vehicle was steered to the side of the road and inspected, but the contact was unaware that the sunroof had exploded. The vehicle was taken to the residence, where the contact’s husband became aware that the sunroof had shattered. The contact had not sustained any injuries. The vehicle was then taken to a dealer, where it was diagnosed that the sunroof had exploded and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was approximately 39,000.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

While driving on the interstate at 70 mph the front part of the panoramic sunroof exploded. There was no debris or road hazards that caused it.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

What component or system failed or malfunctioned, and is it available for inspection upon request? —-The radiator How was your safety or the safety of others put at risk? ——possible fire and engine damage Has the problem been reproduced or confirmed by a dealer or independent service center? —— dealer stated rock chip damage. Contesting as manufacturer defect. They should be a plate to protect from this. Advertisement show vehicles off road so how can a normal highway driving cause this type of alleged damage. Is there No manufacturer design to prevent this flaw. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? ——no Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? —— yes, warning message on 3/21/26

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Kia Sorento. The contact stated that while driving approximately 40 MPH on several occasions, the vehicle stalled after the battery became drained. The vehicle was able to restart each time after waiting for the battery to recharge. The vehicle was taken to two different dealers on three occasions. During the first two visits, the dealer was unable to duplicate the failure. On the third visit, the failure was duplicated, but the dealer was unable to provide a cause for the failure. During a visit to the dealer, the vehicle stalled while a mechanic was driving it, and the vehicle was towed back to the dealer. The manufacturer was not notified of the failure. The failure mileage was 25,000.

Reported

Feb 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Kia Sorento. The contact stated that while driving at 40 MPH, the "Low Oil" message was displayed on the instrument panel. The contact immediately pulled over and called for assistance. A service technician arrived at the scene and added engine oil, and the vehicle was driven to an independent mechanic to be inspected. The vehicle was inspected, and the contact was informed that the bolts on the oil pan were loose, causing oil to leak from the engine. The bolts were tightened. The mechanic then informed the contact that certain Kia vehicles were under investigation for failures with the oil pan and that the vehicle was possibly affected. The contact stated that approximately 4 hours after the oil service, the "Low Oil" message returned. Due to the failure, the vehicle was towed to a dealer for inspection. The dealer was unaware of any investigations regarding the engine oil pan, and the vehicle remained with the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

While driving hybrid battery depletes and car stops accelerating. With pedal to the floor, it may get to 60 MPH, other times 15 MPH. Car doesn't sound great while this is happening. 3/4 times an error showed up stating "Check Hybrid System-Stop Safely". The 4th time the error didn't appear , but was driving on hilly road where battery charged when it was going down a hill. The problem occurred on back roads and Highways. It is VERY unsafe when you suddenly can't accelerate. The car was towed to a kia dealer twice. 1st time I was told it was "bad gas." $1,500 later, it happened again. The 3rd time I had it again towed to a Kia Dealer. 6 weeks later, I was told they couldn't find anything wrong, and Kia released the car. 1 week later, it happened again on the Highway. Dates of occurrence: November 17, 2025 November 25, 2025 December 11, 2025 February 9, 2026 (car was at the dealer from Dec 11-January 29th)

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Screen not responding properly

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

I am reporting a vehicle fire that occurred in June 2025 involving my Kia vehicle. On the day of the incident, I started my car and immediately noticed excessive smoke coming out of the air vents, along with a strong burning smell. I drove only a short distance and pulled into a gas station across the street to stop and check what was wrong. While stopped, my children in the back seat alerted me that there was a fire coming from the rear AC vent area. I known it was fire because I saw flames inside the AC vent located in the back seat area of the vehicle. I immediately got my children out of the car and ran inside the store to ask for help. When I walked back outside moments later, my entire vehicle was engulfed in flames. The vehicle was a total loss. At the time of the incident, there was no recall issued for my vehicle. However, in November 2025, I received a recall notice from Kia by mail that appears to be related to the cause of the fire. I purchased this vehicle from Toyota Cavender in October 2024. Since the fire, I have contacted Kia multiple times seeking assistance and resolution, but I am still waiting for a response. This fire occurred without warning and put my children and me in immediate danger.

Reported

Jan 2026

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

Fire

I purchased a new 2023 Kia Sorento in February 2023 from Ken Garff Kia Avondale. Since shortly after purchase, the vehicle has experienced repeated electrical and mechanical failures that substantially impair safety. In July 2023, the vehicle began displaying flashing lights, dashboard error messages, and system malfunctions while driving, despite no collision or visible damage. The air conditioning system malfunctioned and blew hot air even when turned off. The dealership stated a front sensor was “damaged” and not warranty-covered, despite no visible damage, and verbally indicated that many other customers were experiencing similar issues. Repairs took nearly four months, during which Kia Corporate engineers were involved. The issue persisted despite repairs. In December 2024, the vehicle began displaying repeated transmission system error warnings, often within the first 5–10 minutes of driving, causing significant loss of speed and drivability. After multiple service visits, the vehicle required a full transmission replacement in July/August 2025 under warranty. Despite this repair, the same transmission errors returned in December 2025. More critically, the vehicle then experienced multiple sudden and complete electrical shutdowns without warning, including: Shutting off entirely while stopped at a red light, requiring a jump start All screens going black and the vehicle failing to restart Restarting only after being left parked for several minutes These events occurred without any battery or system warning indicators and created a serious safety risk, including risk of being stranded or disabled in traffic. The issues have been documented with photos, videos, repair records, and written communications. Due to the ongoing and dangerous nature of these failures, I am reporting this as a vehicle safety defect.

Reported

Jan 2026

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Upon starting the vehicle, it flashed several warning lights that were not on the day before. Including popping codes up on the infotainment system and urging me to schedule a service with KIA. Upon looking up the codes it states HVAC issue, when calling to dealership to schedule a service for it (while it is still barely under warranty) they let me know it might not be covered. That’s when I found out there is a recall only for certain VIN #’s for the exact same issue. My car won’t even drive because the electrical system is being affected. Windshield wipers going crazy, lights not working, AC/heat not working, the emergency braking system braking out of nowhere, the lane departure pulling the wheel while driving without cause. I don’t even feel safe driving the vehicle anymore. Kia needs to have a recall on this that alerts the vehicles owners because I had no clue that there was a potential fire hazard due to faulty wiring.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

Was driving on Dallas North Toll way when my vehicle lost acceleration. Had to pull over and engine started smoking and lit a flame under the hood. Car is now at Clay Cooley Kia in Irving, TX. Car has been there for over two weeks and I still have no answers or information regarding the plan to fix it. Major dealership delay and all they keep saying is “Waiting on a Kia Engineer to come out but we don't have a date.”

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

Fire

I have been calling the nearest Kia dealership to have this recall fixed since September 2025 and there has been no remedy since. We do not feel safe using the vehicle due to the recall involving a fire hazard due to HVAC wiring. We have a family that needs the vehicle and its been 3 months with no remedy and no estimated date of when remedy will be available, so remedy for recall is indefinite. We would like Kia to repurchase the vehicle or assist in auto monthly payments, as we are paying for a vehicle that we cannot use. We have kids and do not feel comfortable driving in this vehicle. We use this vehicle to help work and recall has impacted us financially. Below are details of the recall as we are trying to get Kia to help with: Manufacturer Recall Number SC351 There is no remedy for this safety recall ***REMEDY IS NOT AVAILABLE YET*** KIA AMERICA, INC. IS RECALLING CERTAIN 2021-2023 SORENTO VEHICLES. THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) BLOWER MOTOR WIRING HARNESS MAY BE INADEQUATE, WHICH CAN RESULT IN A FIRE. Safety Risk A FIRE INCREASES THE RISK OF INJURY.

Reported

Dec 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Incident #1: [XXX] The vehicle would not accelerate after coming to a stop at an intersection. The vehicle would not exceed 20 MPH with oncoming traffic from both the East and West as I was turning West from a North Bound Road. On coming traffic was traveling between 45 and 50 MPH. I was clearly nearly broadsided. The car displayed flashing lights on the dash as I was attempting to accelerate. Depressing the accelerator did not increase my speed. The car kept at a 20 MPH speed for the 1/2 mile I traveled to pull off the road in a safe location, causing traffic to be disrupted until I could pull off the highway I had the car towed to the Kia of Round Rock dealership November 17th. The car remained at Kia until December 3rd where they were unable to duplicate the problem. I requested the problem be referred to Kia in California. Kia of CA was totally unresponsive when the problem could not be duplicated. Incident #2 [XXX] Vehicle failed to respond to accelerate after stopping before attempting to enter a four lane highway. (No traffic was visible.) The car would not accelerate more than 20 MPR, the speed limit was 55 MPH. For the 1.5 mile trip home, I turned on my hazard lights, kept to the right and flagged traffic around me. The car never exceeded 20 MPH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Kia Sorento. The contact stated that while attempting to activate the HVAC system, there was an abnormal burning plastic odor inside the vehicle. There was no warning light illuminated. The vehicle was to an independent mechanic who diagnosed the vehicle and determined that the blower motor relay had short circuited and needed to be replaced. The vehicle was not repaired; however, the contact performed a repair based on guidance from the mechanic. The contact stated that the vehicle was repaired, but the failure with the blower motor relay reoccurred. The contact recently received notification of NHTSA Campaign Number: 25V649000 (Electrical System, Visibility). The contact related the failures to the recall. The contact called a local dealer and was advised that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 48,000.

Reported

Dec 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

I was Driving the car and the sunroof exploded out of the blue.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

While driving my 2023 Sorento plug-in hybrid a msg appeared that Charging Stopped Check Cable. When you stop the car and try to drive it will not go into any gear, msg says Shifting Conditions Not Met and Unplug Vehicle to Start and the wheels are locked up (E-brake) and needs a tow truck with dollies in order to load. This happened in the middle of the Highway and it’s happened FOUR times. By the time the dealer looks at it, the problem has cleared and does not show any codes. It’s not easy to reproduce since it just happens sometimes with the warning and sometimes no warning. The dealer tells me nothing is wrong with the car yet someone could get killed by being rear ended. I’ve tried for 4 months to get a Kia Field Tech out to diagnose but just keep getting lip service from Kia Customer “I don’t “ Care. I feel the car is to dangerous to drive and have refused to pick up from dealer until they fix it.

Reported

Dec 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

Check engine light on. Rear defrost doesn't work. Auto stop/start not working. Cruise control not working. Vehicle shuts off sometimes at stand still and have to put in neutral or park and push Start button. Engine looses power while driving. Check rear cross traffic, check tire pressure monitoring system, check lane departure warning system, check speed limit system, check lane keeping assist, check forward safety system lights are cycling on the front screen and warning ️ signs pinging. Vehicle has been inspected 3 times at a local KIA DEALERSHIP. 1st in 4/2025, 2nd 6/2025 3rd time 10/2025. Module was replaced and 2 days later same issue so Vehicle will be going back a 4th time. No warnings before issues started. Sometimes it does it for hours and sometimes it's back to normal.

Reported

Nov 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

Around 35,000 miles the vehicles fuel pump, relay assembly, and smart junction box failed and left my wife stranded. Kia took about 7 days to diagnose and repair.

Reported

Nov 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

On 8 occasions, while driving on a highway, the emergency lights started to flash out of no where and the driver could not accelerate. The driver had to find a way to pull over and turn the car off and then restart the car. The car was taken in 3 times and checks were run but no codes showed up. The third time the car was brought in, the mechanic agreed to drive it until the problem could be reproduced. The car was driven for 70 miles but it could not be reproduced. The mechanics were informed that it happened every 300-500 miles and the car had not been driven enough. The mechanics said it was running as designed. Our safety and everyone on the road was put at risk if we could not get over to a shoulder.

Reported

Nov 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Kia Sorento. The contact stated that while the vehicle was parked, the gear shifter was shifted into drive, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to move forward. No warning lights were illuminated. The contact stated that the failure had occurred more than five times within a month. The failure occurred after a previous repair was performed by the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that previously, while the vehicle was parked on a hill, the gear shifter was shifted into reverse, and the vehicle rolled forward and crashed into a curb. The vehicle was taken to the dealer and was repaired. The contact was informed that the failures were not failures but instead the normal function of the vehicle. The contact submitted a Lemon Law claim and was advised to contact the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,700.

Reported

Nov 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

Crash

Brakes and rotors needed changed at 23930, not normal

Reported

Nov 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Automatic lift gate closed and injured child. Was placing groceries in vehicle. Closed lift gate with button on lift gate, child was next to me, but hand was behind him. Liftgate closed and would not reopen. Child was injured.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

1 injuries

Moonroof unexpectedly shattered, like a bomb had gone off, sending thousands of pieces of glass into the interior and on the vehicle occupants (including 3 children [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

While driving on September 15, 2025, the vehicle displayed a loud beeping and the warning message “Check Hybrid System. Stop Safely.” The vehicle restarted about an hour later, but the combustion engine ran very rough. The Kia dealer inspected it but reported no stored error codes. On September 23, 2025, the vehicle suddenly lost power while driving. It appeared to operate only on electric at low speed, then died completely in the roadway. The vehicle would not power down until the start/stop button was held. It required a tow back to the dealer. Prior to the first incident, a faint electrical smoldering odor was present. The vehicle remains at the Kia dealer for evaluation. This is a serious safety concern because the vehicle experienced sudden loss of motive power and stalling in traffic, which put both myself and others at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

While I was driving on an interstate road(with no vehicles around) the sun roof of my 2023 Kia Sorento exploded and the glass completely shattered and caused pieces of the broken glass to fly off. Thankfully I had the visor up so none of the glass fell onto me, otherwise myself and my two kids (3 year old and 6 month old) could have gotten seriously injured. With nearly 80% of the glass sunroof panel above the driver area popping off, that much glass falling onto me could have caused a serious distraction and caused me to run into another vehicle or lose control of the vehicle. At the time the sunroof shattered, there was nobody on the road or any external debris that could have caused the sunroof to shatter like that. I suddenly head a loud explosion that sounded almost like a shotgun being shot and was instantly startled, and when I realized we were all okay in the vehicle I heard the sound of glass sliding off the roof of my Sorento. I then began to see chunks of glass falling on the road behind me which posed as a risk to other vehicles that were behind me and caused other drivers to swerve to avoid being hit by the glass. Since this has happened, I have contacted Kia and taken it in to my local service department. The service manager (when he inspected the sunroof) stated the glass is tempered glass and should not explode when cracked or shattered. Other reports of this exact issue is prevalent online and poses a great risk to consumers, families, and other drivers on the road.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

On passenger side interior between glove box and dashboard, there is a textured, metallic trim plate that during a sunny mid day, casts a reflection on the passenger side window over the top of the where the passenger side rear view mirror is.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Risk: A detached air bag warning label will not warn occupants about the risks of air bag deployment, increasing the risk of injury in a crash.

Remedy: Dealers will inspect and replace the driver and front passenger sun visors, as necessary, free of charge. Owner notification letters were mailed October 10, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC277.

Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.

Kia America, Inc. (Kia) is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor wiring harness may be inadequate, which can result in a fire.

Risk: A fire increases the risk of injury.

Remedy: Dealers will replace the wiring harness and blower motor resistor, free of charge. Owner notification letters were mailed January 23, 2026. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC351. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 9, 2025.