2017 Kia Sorento

On February 16, 2023, the engine in our 2017 Kia Sorento SXL developed a sudden, loud knocking noise while driving. No dashboard warning lights illuminated at any time, including no oil pressure warning, check engine light, or other engine-related alerts. The vehicle remained fully operable and did not lose power or seize. I continued driving approximately 20 minutes home, including highway speeds up to ~75 mph. The following day, with the knocking noise worsening but still no warning indicators present, I drove approximately 25 minutes to an independent repair facility. The vehicle was then diagnosed with catastrophic engine failure attributed to oil starvation and was towed. Because the vehicle had fewer than 100,000 miles and was within the expected powertrain warranty period, we pursued a warranty review through Kia. Kia requested maintenance records, which we provided in full after gathering documentation from all service providers over a two-week period. Despite this, the warranty claim was denied, first citing gaps in initial records and later questioning oil type based on older receipts that did not explicitly state “synthetic oil.” At Kia’s recommendation, we authorized an oil pan inspection at our expense. Kia concluded that the oil filter appeared to be more than two years old, which conflicted with our documented maintenance history showing multiple oil changes during that period. Kia denied warranty coverage and quoted approximately $10,500 for engine replacement. We were advised that the replacement engine would be a remanufactured unit and that it was on backorder with no estimated delivery timeline. After approximately ten weeks without resolution, we located a compatible replacement engine at another Kia dealership and arranged transport of the vehicle there. The engine was replaced within three days for approximately $9,000. The repair included installation of a replacement engine, new spark plugs, and a passed state inspection.

Reported

Jul 2026

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

On XXX, the oil warning light was illuminated in our 2017 Kia Sorento SXL and that the vehicle was leaking oil. We brought the vehicle to an independent repair facility (Tire Kingdom, Cairo, NY) for diagnosis on XXX. The repair facility provided an oral assessment with photographs indicating a suspected rear main seal leak. The engine was dry on the top but excessively wet between the engine and transmission, consistent with a significant oil leak in that area. We were advised that the vehicle could be driven in short intervals of approximately 25 minutes, provided that oil levels were closely monitored and topped off as needed. On XXX, we began driving the vehicle to transport our daughter to a train station 25 minutes away. Halfway through the trip, the vehicle began producing a metallic noise from the engine compartment. We immediately pulled over safely and turned off the engine. After stopping, we discussed next steps and then attempted to restart the vehicle. The engine started but immediately produced a severe mechanical rattling noise. It was shut off within approximately one second of startup. The vehicle was not driven further. The vehicle was then towed to Romeo Kia in [XXX]. Kia performed a diagnostic assessment and determined that the engine required complete replacement, with an estimated repair cost of approximately $10,000. This vehicle previously had a remanufactured engine installed in 2023 following a prior catastrophic engine failure. Between installations, the vehicle was maintained in normal service and was not overdue for scheduled oil changes at the time of this incident (27 days to go). At no point prior to the failure event was there clear indication of immediate catastrophic engine failure beyond the initial oil warning and leak condition. The failure progressed from a diagnosed external oil leak to immediate mechanical failure upon restart, requiring towing and full engine replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

To Whom It May Concern, I am writing to formally dispute a repair charge and report unacceptable service at Courtesy Kia (Mesa, AZ) regarding my vehicle. Timeline of Events: June 12, 2026: I brought my vehicle to Courtesy Kia for a mandatory software recall. Prior to this appointment, my fuel gauge worked perfectly. Immediately upon picking up the vehicle, the fuel gauge ceased to function. After calling customer service, I brought the vehicle back for inspection. The dealership kept my car for three days. Despite the issue being caused during their previous service, I was denied a loaner vehicle, forcing to come to take the car and use it during the weekend or I can wait until Monday 29 until the service manager back but I asked them I can’t use the car with this error as it’s not safe for me and my kids and that should be fixed by them since that’s their mistake and unfortunately I’ve had paid out-of-pocket for my family's transportation. June 26, 2026 (Diagnostic): The service department initially claimed the issue was a broken fuel pump and quoted me $1,210. I informed them this was impossible, as the fuel pump was completely replaced just 3 months ago. I requested to speak to the service manager, but was told he was unavailable until Monday. And the gentleman Michael who was taking care of my car said let me speak with the technician and back to me again with different quote The diagnosis was suddenly changed to a "fuel sending unit and gasket," with a new quote of $546?? But if I want I can wait until Monday to check with service manager. June 29, 2026: After receiving no follow-up call, I contacted the dealership myself. I spoke with Service Manager Shane Hackelton, who refused to take responsibility for the damage caused during the recall service and insisting that not related to recall software and should be fixed by myself. I look forward to your prompt response and a resolution to this matter.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

bought car from carmax. engine knock sensor went bad and engine is knocking. kia states engine is not origional and was taken from a junk yard, both kia and carmax are refusing to fix eventhough I am doing payments and it is a known kia issue for this car. Kia charged me 350$ to run test and cleared the light but informed me my engine is going to blow. carmax is refusing to do anything but still wants us to pay the 9k we owe on the car eventhough its broke.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

Following an engine replacement performed at Billion Auto Kia in Rapid City, SD, I began experiencing persistent electrical system failures in my 2017 Kia Sorento. The vehicle alarm would activate randomly without cause, including while I was inside the vehicle with the engine running. Additionally, the door locks would engage spontaneously, trapping me inside the vehicle and preventing me from exiting. The only way to exit was to forcibly pull the door handle, which triggered the alarm. I have video documentation of these incidents. I presented the vehicle to Billion Auto Kia in Rapid City, SD — an authorized Kia dealership with these exact symptoms. The service department was unable to identify a root cause and provided no repair path, returning the vehicle to me unrepaired. 7 months later, Courtesy Kia of Brandon in Brandon, FL, another authorized Kia dealership diagnosed the root cause as a failed Body Control Module (BCM). During the service visit, a Kia dealership technician personally witnessed the alarm activating spontaneously while operating the vehicle, further confirming the defect. The BCM failure was present and active at the time of the prior authorized dealer visit and was not detected. The failed BCM has also caused the gear shifter to become completely stuck, unable to shift out of Park, leaving the vehicle fully inoperable. This vehicle has had 6 recall actions performed since purchase — 4 completed after my purchase in August 2023, and two completed prior to my purchase. Despite this recall history, the vehicle has experienced an engine failure and a BCM failure within less than 3 years of my ownership. Being trapped inside a vehicle with a malfunctioning lock system represents a serious safety hazard, particularly in the event of an accident or emergency requiring rapid exit. I am requesting NHTSA investigate whether a safety defect exists in the Body Control Module of 2017 Kia Sorento vehicles and whether additional recall action is warranted.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

While driving on the highway on Mother’s Day weekend with my wife and daughter, the vehicle suddenly lost acceleration and engine power while traveling on a 5-lane beltway. The vehicle would not accelerate and I was unable to maintain normal highway speed. I had to coast to the side of the road with the hazard lights activated because of the safety risk. The vehicle was eventually restarted after being towed to a dealership, but it continued to have severe loss of power and could not safely travel above approximately 45 mph. The suspected failure involves the engine and emissions system. The vehicle has a history of engine-related issues and previously received engine-related repairs. The current engine has developed excessive oil consumption. This condition has resulted in fouled spark plugs and a catalytic converter becoming severely restricted/clogged from oil contamination, causing significant loss of engine performance. A dealership inspected the vehicle and documented the oil-burning complaint and catalytic converter-related fault. The dealership performed diagnostic work, including spark plug replacement, but the problem continued. An independent repair facility also inspected the vehicle and confirmed excessive oil consumption and catalytic converter restriction. The vehicle remains available for inspection. This condition presents a safety concern because the vehicle experienced a sudden loss of power while traveling at highway speeds and was unable to maintain normal traffic speed.

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormal fuel odor, and there was white smoke coming from underneath the hood. The contact was able to safely pull into a driveway, and the contact noticed flames coming out of the hood. The contact stated that the fire caused property damage to the driveway, including debris and burn marks. The entire vehicle was engulfed in fire and deemed destroyed. The fire department extinguished the fire. A fire department incident report was filed. The police arrived at the scene, assisted in directing traffic, but did not file a report. The contact further stated that while attempting to exit the vehicle, the contact's mother fell on the ground. No medical treatment was sought, and no injuries directly related to the vehicle fire were reported. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

Fire

Sunroof/Moonroof After a stop light, while driving at less than 30mph, sunroof/moonroof exploded outwards. There were no surrounding cars in front or beside or in other lane direction. It was not hot or cold out. Evening time. No weather issues. If the fabric shade screen had not been closed all the glass would have fallen all over driver. There was no warning of any kind. Glass just exploded outward into a point like a mountain peak. Then glass started falling inwards into car. Took to dealership, had insurance company evaluate for repairs, insurance approved repairs performed by dealership. Dealership service writers said this has happened on other kia's.

Reported

Jun 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle has a recurring P0018 fault code (Crankshaft Position - Camshaft Position Correlation Bank 2 Sensor A). Dealer diagnosed loose cam pins on Bank 2 requiring major engine repair. This fault creates a safety risk as improper camshaft timing can cause unexpected engine stalling while driving, resulting in sudden loss of power, power steering, and brake assist. The manufacturer has denied warranty coverage despite the vehicle being within the 10-year/100,000-mile powertrain warranty. This appears to be a known widespread issue on the 3.3L V6 engine. Vehicle has 96,000 miles and is still within warranty coverage period.

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

I found that he ignition key can be removed from my 2017 Kia Sorento while the transmission is not in the Park position. This is a shift interlock failure. Under FMVSS 114, the key must be trapped in the ignition unless the transmission is confirmed in Park. This defect caused the vehicle to roll down my driveway after my wife & daughter exited the car & were unloading groceries. The vehicle was purchased in April 2026 from a used car dealer lot. The defect was discovered shortly after purchase. No dealer repair has been performed yet. I am contacting Kia Consumer Affairs requesting a goodwill safety repair under FMVSS 114. Component affected: Power Train — Automatic Transmission — Shift Interlock System

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

While I was driving my 2017 Kia Sorento, the R.P.M suddenly maxed out and then it rapidly went down to zero. My car lost power completely and stopped. There was a burning smell. Now it is dead. There is no clicking sound. Repair place tells me I need a new engine now.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The vehicle's electronic variable valve timing actuator (E-CVVT motor) failed, triggering a severe "Limp Home" engine mode. This defect causes dangerous vehicle surging/jumping during acceleration, limits engine output to 1500 RPM while idling, generates abnormal engine noise, and prevents the vehicle from exceeding 60 mph. This makes merging onto fast-moving highways or maintaining the flow of traffic highly hazardous. The component defect was formally diagnosed at an authorized dealership (Herson’s Kia) on March 30, 2026. The manufacturer, Kia America, was formally notified of this powertrain hazard but has delayed providing a remedy under the PI1802/KSDS warranty extension for over 49 days by demanding unrelated fluid maintenance histories for this non-lubricated electronic component. Because of the manufacturer's procedural obstacles, I am forced to operate an inherently unsafe powertrain configuration for essential transportation.

Reported

May 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The car is consuming oil under the 3,000 mile mark.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The car started sticking when driving then a knocking in the engine. Upon investigation/ diagnostics we found that the engine is blown and needs replacing. I have owned this car for 3 years to date and have keep up on all maintenance which you can find on carfax there is no reason at 136,000 an engine should blow. I would like this fixed asap

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Incident Details: While traveling on MD-152 (Mountain Road) in Fallston, MD, the vehicle suffered a sudden and complete loss of motive power without any prior warning or dashboard indicators. There were no warning lights, no temperature spikes, and no mechanical noises before the engine seized. This sudden failure occurred in active traffic on a busy road, creating an immediate risk of a rear-end collision. Reason for Denial & Safety Risk: The vehicle is currently at a certified Kia dealership. I am being denied a remedy for this catastrophic engine failure due to "insufficient maintenance records." However, the Kia service department has confirmed in writing that "sludge is not a factor" in this case. Mechanically, the absence of sludge proves the engine was not neglected. Manufacturer Failure: After being denied and exploring other avenues, I have learned that the 2017 Sorento 3.3L V6 is covered under Kia Warranty Extension WTY035 (15 years/180,000 miles) for catastrophic engine failure related to head bolt and gasket defects. By using a lack of paperwork to deny a claim for a "sludge-free" engine, Kia is bypassing its safety obligations for a documented manufacturing flaw. I am reporting this as a dangerous "loss of motive power" defect that mirrors existing Kia engine safety recalls across their product line, and warrants federal oversight.

Reported

Apr 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

adaptive cruise control warning lites. In the beginning it started sending warnings after it was on for a while. Now the warning is when I start the car. this has been fixed once under warranty but it is no longer working again. the warning lites for the aeb system is also on. Also I have pearl white sorento and the paint is peeling off the hood.

Reported

Apr 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Upper fuel pump module, on top of fuel tank, is leaking fuel from a crack in fuel pump port where fuel hose connects. Fuel can be seen on top of upper fuel pump module and can be seen leaking from fuel pump port, and can be seen on exterior of gas tank. Also fuel odors were present. This could be a fire hazard. The manufacturer issued TSB FUE 064 for this exact issue for vehicles produced from March 31, 2017 through July 24, 2019. Local dealer will not cover the vehicle because it was manufactured in February of 2017. The vehicle has not been inspected by manufacturer, police, of insurance company. There were no warning lamps, messages prior to failure. The symptoms were fuel on top of module, fuel odor, and fuel stain on exterior side of fuel tank

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

Timeline of Maintenance & Failure: • October [Year]: I purc Timeline of Maintenance & Failure: • October [Year]: I purchased this vehicle. • February 11, 2026: I performed a full oil service (documented receipt attached). • April 3, 2026: While transporting my two grandsons—one of whom has autism—the vehicle suffered total engine failure while in traffic. • The Safety Defect: Despite the engine running out of oil, the vehicle provided zero warning lights or signals. No "Low Oil Pressure" light or "Check Engine" light ever appeared. This "silent failure" left me stranded in a high-risk traffic situation with a child who has special needs, as I had no warning to pull over safely. • April 8, 2026: The Kia dealership confirmed the engine is seized. Improper Handling of the Claim: The dealership is currently refusing to honor Warranty Extension WTY026 (15-year/150,000-mile Oil Pressure Switch). Their refusal is based on an outdated service sticker in the window that is over 9,000 miles old, while they are ignoring my verified paper receipt from February 11, which proves the vehicle was serviced less than two months ago. The dealership is requesting a full breakdown (teardown) of the engine at my expense to determine the cause. It is my position that requiring a consumer to pay for a mechanical breakdown is an unreasonable barrier to a warranty claim—especially when they have not yet performed non-invasive diagnostic tests, such as a videoscope/borescope inspection, to check for the known oil pressure switch leak covered under WTY026. Significant Safety Concern: The failure of the Oil Pressure Switch (WTY026) to trigger a dashboard warning is a critical safety defect. This failure led directly to a seized engine while I was transporting children. I am requesting that the Department of Transportation investigate this safety-system failure and that Kia Corporate override the dealership’s request for a consumer-funded teardown, given that I have provided proof of maintenanc

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2017 Kia Sorento. The contact stated that while her husband was driving at an undisclosed speed, the vehicle hesitated to accelerate as needed. No warning light was illuminated. The contact's husband noticed a cloud of smoke in the rearview mirror, but the contact stated that the smoke was coming from the engine compartment. The contact's husband pulled over, and she, her husband, and daughter all exited the vehicle safely. Before the vehicle was engulfed in flames, the contact checked underneath the hood and discovered a piece of plastic on fire. The contact dialed 911, and police and firefighters arrived on the scene. The firefighters extinguished the fire. The contact was unaware whether a police or fire department report had been filed. The vehicle was towed to a tow yard, and the insurance company was made aware of the fire. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 117,000.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

Fire

The car gets stuck and will not shift out of park. I've had to use the manual override. And when the ambulance came to my house, I could not move my car out of the way fast enough and this delayed emergency response team. I thought it was a one time fluke, but it started happening again this week (4/1/26) Every time I use the car. This cannot be safe.

Reported

Apr 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

I am submitting a safety complaint regarding a **2017 Kia Sorento SXL** equipped with a **3.3L Lambda V6 engine**, which experienced **sudden and catastrophic engine failure** at approximately **137,000 miles**. Prior to failure, the vehicle exhibited **progressively worsening engine knocking and vibration**, indicating internal engine damage. Despite these warning signs, the failure occurred **abruptly while driving at highway speed**, resulting in a **sudden loss of power**. This incident created an **immediate safety hazard**, as I was traveling in active traffic and was forced to quickly maneuver to avoid surrounding vehicles. The unexpected loss of propulsion significantly increased the risk of a collision. The nature of the failure appears to be consistent with **internal engine component failure (such as connecting rod bearing failure)**, which is not typical for a properly maintained modern engine at this mileage. Importantly, my vehicle was manufactured in **November 2016**, placing it within an early production period for this engine. There is evidence from technical service information and consumer reports suggesting a **pattern of premature internal engine failures** in this engine family, particularly involving **rod bearing wear leading to catastrophic failure**. This raises concern that the issue may represent a **systemic defect** rather than normal wear and tear. I am concerned that other vehicles with this engine may experience similar failures **without sufficient warning**, potentially resulting in dangerous driving situations, especially at highway speeds. I am requesting that NHTSA: • Review this incident as a **potential safety-related defect** • Evaluate whether similar complaints exist involving the **3.3L Kia Lambda V6 engine** • Determine if an **investigation or recall** is warranted I am able to provide supporting documentation, including maintenance records, diagnostic findings, and repair estimates upon request.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Kia Sorento. The contact stated that while driving at 35 MPH, there was an abnormal knocking sound coming from the engine, and the vehicle lost automotive power. The oil pressure warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with excessive oil consumption. An oil consumption test and combustion cleaning were performed; however, the failure persisted. The vehicle was taken to an independent mechanic, who confirmed the failure. The contact was advised to park the vehicle outside. The manufacturer was not notified of the failure. The failure mileage was 19,000.

Reported

Mar 2026

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

On 3-21-26 I noticed the smell of gasoline after driving the vehicle. Upon inspection a noticeable fuel leak from the top of the fuel tank was evident from underneath the vehicle. Further inspection found fuel leakage at the fuel pump outlet line. After online research it was found that other vehicles of this type have hairline cracks on the fuel pump outlet causing fuel to spray out under pressure. Fuel pump assembly replacement has repaired the problem. No indication other than the smell of gasoline was noted at any time. This is a safety hazard that should be addressed ASAP. Part removed has only been inspected by me. Part is available. If I had not been diligent in addressing this problem the consequences could have been catastrophic. The fuel outlet on a high pressure pump should have never been allowed to be made of plastic. People's lives are at risk!

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

My 2017 Kia Sorento with approximately 175,000 miles experienced engine failure involving the engine and engine cooling system. The vehicle began showing symptoms including engine shudder, reduced acceleration, and a check engine light. These symptoms worsened and were diagnosed by a Kia dealership as internal engine damage, specifically a failure in cylinder 4. The dealership advised that the engine would require full replacement at an estimated cost of approximately $9,600. The failure creates a potential safety concern because the vehicle experiences loss of power during acceleration, which could increase the risk of an accident, especially when merging into traffic or driving at highway speeds. The issue was confirmed by an authorized Kia dealership, Community Kia, after performing diagnostic testing. The dealership completed multiple recall and service campaigns but determined that the engine was not eligible for replacement because a required diagnostic code associated with the knock sensor detection system did not appear. To my knowledge, there is no clear documentation confirming that the knock sensor detection system update was installed on the vehicle prior to the engine failure. If this system was not installed, the diagnostic code required to qualify for engine replacement may not have had the opportunity to trigger. Prior to the failure, the vehicle displayed warning symptoms including a check engine light, engine vibration, and loss of power. These symptoms appeared before the dealership inspection and diagnosis. This complaint is being submitted due to concern that the engine failure occurred despite known issues associated with this engine type, and that the failure creates a potential safety risk due to sudden loss of power while driving.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

I own a 2017 Kia Sorento SX 3.3L V6 FWD with 68,000 miles and full documented service history. The HECU (Hydraulic Electronic Control Unit) failed, disabling the ABS and electronic stability control system. This is a known defect covered under Kia's settlement for some Sorento vehicles with identical HECU components. Despite the same defect occurring on my 2017 model, it was excluded from the settlement without justification. I paid out of pocket for the HECU replacement which cost $2645. This is a serious safety defect affecting the braking system. I am requesting NHTSA investigate whether the some additional 2017 Sorento models should be included in the existing settlement or subject to a separate recall given the identical nature of the defect across model years.

Reported

Mar 2026

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Engine caught on fire while driving down the hhighway in SC. Vehicle was towed to Fred Anderson KIA of Greer & has since been sold by them after sitting in their lot for almost 3 years. I was driving down the highway not knowing my car was on fire. I only pulled off at the exit because my son, who was in the car behind me, had called to tell me he needed to use the facilities at the next exit. I pulled up to a gas pump to top off my gas tank while we were there. It was not until then that I had smoke coming out from under the hood of my car. I opened the hood and the engine compartment was completely engulfed in flames. The fire department did come onsite to extinguish the fire but a bystander had already used an extinguisher and put it out. Insurance refused to pay due to the many issues with KIA vehicles and had reduced my insurance to only liability. There were no prior warnings of any issues with the car. We had been driving all night from Ohio to SC for a family wedding and we were still 3 hours away from our destination.

Reported

Mar 2026

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

Fire

My airbag light is on after picking it up from a KIA dealership service and they are refusing to correct the issue that was caused by the dealership. I escalated the issue to KIA America and filled a formal case#25916418 on 2/26/2026. On 3/4/206 Tori at Kia Customer service informed me that it will not be covered because the dealership claims its a pre-existing issue. The dealership has failed to provide proof that that is true. Attached are: -The dealership’s diagnostic report -All text communications with the service advisor -Also have Video documentation of misaligned steering wheel I was unable to attach. Prior to dealership service, my vehicle was evaluated for approximately one week at a reputable independent repair facility for a cracked head gasket. At no time were there airbag warnings, steering issues, or safety system concerns. The vehicle was driven directly from the independent shop to the dealership where they preformed a warranty service. Upon pickup, I immediately observed: - Misaligned steering wheel - Illuminated airbag warning light - Coolant system air bubble (later corrected per dealership) The steering misalignment indicates the steering system was disturbed during repair. The airbag warning light appeared immediately afterward. The dealership’s report references “history” fault codes, but provides no proof the warning light was active prior to service. History codes can result from battery disconnection or electrical interruption during major repairs and do not establish a pre-existing defect. Given that: - The airbag system functioned properly before service - The steering wheel was returned misaligned - The airbag light appeared immediately after repair - There is no documentation proving a prior active fault I am concerned a critical safety system has been compromised. An active airbag warning indicates the system may not function in a collision. I am requesting that KIA fix this at no charge to me due to the reasons listed above.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Driving up a small hill when you hear this knocking noise.The car got to the top of the hill and shuts off no engine no turn over spent 198 to get it towed then comes to find out that it is because the car had no oil from what the mechanic told me. The car had oil but apparently only this model has issues with not having oil and you have to do an oil change every 4 months rather than 10,000 miles and I just brought the car.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

On [XXX] at [XXX] my vehicle caught fire while it was driving on [XXX] in New Jersey. The vehicle had approximately 120,000 miles at the time. The fire appeared to start under the vehicle on the driver side. Prior to the fire, there was no issues or lights on the dash and nothing appeared while driving. The fire resulted in my whole car being totaled and towed away to a yard. I am concerned this fire may have been caused by a mechanical or electrical defect and poses a serious safety risk. I am requesting that this incident be reviewed and investigated for potential safety defects or recall. Name : [XXX] Phone: [XXX] Email: [XXX] Address : [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

Fire

I was driving everithing was normal but suddenly the light of the Engine was on and the car lost power and the engine shut off everything happened in like one second, dont let me time or opportunity to think something safe, it was a lot of traffict on the street and the car behind almost crash on me. it was like a nigthmare.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

oil light in past week would come on for short time then go out, i brought to kia cape coral, fl. see video attached from kia. oil went up no oil on ground. then the oil went past switch for oil light up to next hose that had wires for injectors. $5,000.00 for this wire alone and 7 hours labor. Total quote $6,700.00. the 2017 sorento with a 3.3l engine has an extended warranty to 150,000 miles. my 2017 sorento not covered as it is a smaller engine. danger of engine failure known oil switch problem.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Going down the interstate on 2/7/26, 56 miles from home and my Kia lost power, no lights or warning, loud bang from the engine, smoke rolling out of the back and engine is completely dead. 149,000 miles. Called several tow truck companies, and each asked make and year of vehicle, and immediately after, "Did your engine go? Kia has that problem." Me and my sister were left stranded on the side of the interstate in the extreme cold. Luckily, 2 gentleman stopped to see if we were okay because they had seen fire under the vehicle. Purchased the extended lifetime warranty and Kia will not honor it. No I have no vehicle and a car payment.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

Fire

To Whom It May Concern, I am the owner of a 2017 Kia Sorento and have recently experienced excessive oil consumption with the vehicle. The engine is losing approximately 4 quarts of oil per 1000 miles, with no visible external leaks or exhaust smoke. I am aware that many Kia vehicles equipped with the 2.4L GDI engine have been affected by issues related to piston ring defects, which can cause abnormal oil consumption and, in some cases, premature engine failure. I also understand that Kia has issued recalls, service campaigns, and extended warranties on similar models and engines. I am requesting the following: 1.) Confirmation of whether my vehicle is included in any recalls, service campaigns, or warranty extensions related to this issue. 2.) A dealer inspection and oil consumption test to formally document the problem. 3.) Information on any coverage, goodwill repairs, or warranty extensions available if my vehicle is determined to have this defect. I respectfully request your assistance to resolve this issue promptly. Please provide me with any relevant documentation or service campaign numbers in writing for my records. Thank you for your attention to this matter. I look forward to your timely response. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Kia Sorento. The contact stated that while driving at 35 MPH, the low engine oil pressure warning light illuminated while depressing the brake pedal. A dealer was contacted and informed to add oil as needed. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the engine valves needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and informed the contact that the vehicle was operating as needed. The approximate failure mileage was 76,471.

Reported

Feb 2026

Incident date

Feb 2021

Mileage

Not provided

Outcome flags

None reported

This uses oil. It takes 16 ounces or more every 400 miles.

Reported

Feb 2026

Incident date

Apr 2002

Mileage

Not provided

Outcome flags

None reported

Daughter was driving home from getting her kids from daycare and said she couldn’t see behind her from smoke and her boyfriend told her the car was on fire and she said the engine light came on and then all the lights came on and it started smoking more and a lady pulled over and told them get out because the car was on fire and 911 was called and she got out and got kids in the lady’s car and called me at work and I left and got there and the fire department was hosing down the car for about 45 minutes. They finally got the fire out which was contained under the car engine and Insurnace checked it out and gave me the estimate that was uploaded and told me that it was a mechanical failure from the engine so they won’t cover anything and I have to put a new engine in it because it has a big hole in it underneath. I am not even sure if they really looked at it because they told me they will give it back to me and I can’t afford to have it looked at. I had a warranty but was told it would be totaled out because a fire is a total loss and the warranty said even though I had coverage the day it caught on fire they won’t cover because they said the claim had to be placed before it got canceled which makes no sense to me but them and insurance said because there are recalls on engines for other same models of my car that Kia should have to make a recall for it since the engine is what caused the fire. I still have a payment on the car and waiting for them to get it back to my house and not sure when that will happen because it snowed and they keeps saying they can’t tow it back to my house. But I feel if other 3.3l engines within 2017 Kia Sorento then there needs to be a recall. I don’t see how there are absolutely no recalls on a car. I have yet to find a car that does not have a recall especially Kia’s and I have 2 of them and my other one has several recalls on it. Then magically this specific one that’s catches fire has no recall on it.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

Fire

Driving home from work car started making a slapping noise, no engine light on. I stopped and the motor shut off and spit out oil. Found out that a connecting rod had broke off and went through the oil pan. now the car needs a new engine with only 166,000 miles on a 2017 Kia Sorento. The car has had all maintenance done on it.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Kia Sorento. The contact stated that while coasting to a stop light, the check engine and traction control warning lights illuminated, and the vehicle suddenly lost automotive power and stopped driving as needed. During the failure, the vehicle had not shut off. After turning it off and restarting the vehicle, the failure failed to self-correct. The vehicle was towed to the local dealer, who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 118,000.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

I am writing to formally express my concern regarding the paint on my 2017 Kia, which has begun peeling and coming off prematurely. I have raised this issue multiple times with my local Kia dealership and inquired about possible warranty coverage or repair options, as paint deterioration of this nature should not be occurring. I have also become aware of numerous similar complaints from other Kia owners experiencing the same issue with white paint, which suggests this may be a broader quality concern. Unfortunately, despite repeated discussions, the dealership has consistently dismissed my concerns and advised that the paint warranty has expired, without offering any alternative solutions or escalation options. I specifically asked the dealership whether they could contact Kia directly to request an exception or goodwill repair due to the nature of the issue, but I was told this would not be done. I am reaching out to you directly in hopes that this matter can be reviewed at a higher level. I would appreciate the opportunity to evaluate this concern and advise whether assistance, repair, or an exception can be made. My intention is to resolve this matter amicably, and I wanted to bring it to your attention before pursuing a formal complaint. Thank you for your time and consideration. I look forward to your response. Sincerely, [XXX] Sent from my iPhone INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2026

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

My name is [XXX] I am a [XXX] widow, and I am also a 100% Disabled (Combat Wounded, Purple Heart receipient) Marine Corps veteran. I purchased my 2017 Kia Sorento brand new from Lion County Kia in State College Pennsylvania. After a couple of years, I noticed while driving on several random trips, that my Kia's steering felt like it had stopped working, and I had to fight to keep my Kia centered in my lane. I took it to Lion County Kia, and complained about this issue, while my Kia was still under warranty. The Lion Country Kia Service Tech. claimed that they could not find the issue with my steering (Becasue there was no "Alert Light" in my Kia's computer. A few years later corporate Kia acknowledged there is an issue with the power steering assist motor and sent a document stating that this part will be warranty past the original warranty to 15 years or 150,000 miles. I let my grandson use my vehicle and the same continual steering failure happened to him. I then took my Kia to Team Kia in, Johnstown Pa, and paid to have a diagnostic test completed Team Kia's test showed in a writen document that my Sorento has a Faulty "Motor Driven Power Steering" unit. I sent the Team Kia's Test Results to Kia Corp. power steering assist motor, so Kia corporate is aware that my Sorento defenitly does have a "M.D.P.S." problem. I contacted Kia corporation and they informed me that because there is no indicator light or computer code present on my Kia, they will not warrant the power steering assist motor. In my opinion Kia Corp. is willingly placing an unsafe vehicle on the roadway. This Faulty "Motor Assist Power Steeing" not only puts the operator of my vehicle at risk, but this issue also puts all vehicles close to me on the roadway at risk. This issue has me so concerned that I am forced to ride my trike instead of driving my Kia. Driving my Kia, with this Steering Problem, is definately a Severe Safety Issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2026

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

I am reaching out regarding a challenging situation with my vehicle. On October 24, 2025, my engine seized up while I was driving. After conducting research on my vehicle, I discovered that there was a recall related to a component of the engine which was issued in 2018. I purchased my vehicle from Carbone Honda in June 2021 and was not aware of this recall until recently. Unfortunately, this incident occurred during a particularly difficult time for me, as my mother was diagnosed with brain cancer (stage 4 glioblastoma) in the same week. In addition, I am currently a nursing student facing significant financial constraints. I waited two months for an appointment at Destination Kia to determine whether my vehicle would still be eligible for an engine replacement. During this period, a mechanic kindly allowed me to store my vehicle at his facility. My appointment took place on December 22nd, and the following day I was informed that I did not qualify for repairs because the recall that was sent out prior to purchase of my vehicle was not addressed prior to the engine failure. I understand the requirements for recall-related repairs; however, my engine failure appears to be linked to a known defect. I would appreciate any guidance or assistance regarding possible solutions or eligibility for support in this matter. Vin # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

1. The Snow White Paint is lifting and peeling in all areas of the vehicle. 2. The engine, despite proper care and maintenance, is seizing occasionally upon starting the vehicle. 3. Auto Braking System and Lane Departure turns off at random

Reported

Jan 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

I was driving and heard a loud noise. The car started to hesitate and was making a knocking noise. I pulled over and had it towed where I was told it was a rod bearing failure and I needed a new engine. It had 130,000 miles. I have been reading online and found a lot of vehicles with the same engine as mine where this has happened and there are no recalls. Engines size 3.3L V6. Right now the car is sitting. I still owe on it and can’t afford to have it fixed. The oil was changed regularly. It was changed four weeks before this happened. No warnings.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from under the hood. In addition, the vehicle lost motive power, and the engine seized. No warning lights were illuminated. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under warranty. The vehicle was towed to the dealer, where the contact was informed that the failure was due to the detached crankshaft bearings. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the dealer disassembled the engine and the transmission. The contact stated that when the vehicle was released back to the contact, several parts were missing from the vehicle. The vehicle was towed to an independent mechanic. The contact was informed that several of the parts of the vehicle were missing. The vehicle was being repaired. In addition, the contact stated that she had owned three Kia vehicles, and each vehicle experienced the same failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

Reported

Dec 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

I was driving our 2017 Kia Sorento 2.4 liter, on I-94 in Detroit, MI when suddenly, the vehicle would not go over 50 mph when the engine suddenly lost power on Friday 11/28/2025 ..We towed the vehicle to the Auto Repair Shop a few days later. On Tuesday 12/9/2025 the Auto Repair shop contacted us and said that their was plenty of oil in the vehicle but Cylinder 3 misfired and there is a loss of engine compression. Auto shop says cylinder 3 failed and now only 3 cylinders are now working on the 2017 Kia Sorento now mileage is now 94, 971 miles. I have not taken it to the dealer yet because even though there was a class action lawsuit, the Auto Repair shop has informed us, as well as other information online, that the dealer will sometimes try to avoid replacing the engine. I did contact the dealer on 12/10/2025 and informed that we do have maintenance records and have the vehicle towed there this weekend, however, my initial conversation with the Service rep did not sound promising to date.

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

Car is losing power, won't go into gear, slipping

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

At night when I am driving, the headlight goes off. The light switch does not work on some settings. I never know when or where this dangerous situation is going to happen. Therefore, I try to avoid driving at night, as much as possible. This problem was addressed to Kia more than a year ago. They keep saying that they don't see a problem.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

To Whom It May Concern, I am the owner of a 2017 Kia Sorento (VIN ending in [XXX] ) and have recently experienced excessive oil consumption with the vehicle. The engine is losing approximately 2 quart of oil per 1000 miles, with no visible external leaks or exhaust smoke. I am aware that many Kia vehicles equipped with the 2.4L GDI engine have been affected by issues related to piston ring defects, which can cause abnormal oil consumption and, in some cases, premature engine failure. I also understand that Kia has issued recalls, service campaigns, and extended warranties on similar models and engines. I am requesting the following: 1.Confirmation of whether my vehicle is included in any recalls, service campaigns, or warranty extensions related to this issue. 2.A dealer inspection and oil consumption test to formally document the problem. 3.Information on any coverage, goodwill repairs, or warranty extensions available if my vehicle is determined to have this defect. I respectfully request your assistance to resolve this issue promptly. Please provide me with any relevant documentation or service campaign numbers in writing for my records. Thank you for your attention to this matter. I look forward to your timely response. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Dec 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Kia Sorento. The contact stated that while driving approximately 60 MPH, there was a loud booming sound coming from the vehicle. After stopping to inspect the vehicle, it was discovered that the front panel glass sunroof had shattered inward. The contact stated that there was no impact with the vehicle to cause the failure. The vehicle was later repaired at the local auto body repair shop. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 41,000. The VIN was not available.

Reported

Dec 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic every 3,000 miles for an oil change, and there was no oil in the engine. Additionally, the contact stated that he was adding a gallon of engine oil every month in between oil changes. There was no warning light illuminated. The contact stated that later, while driving 70 MPH, the vehicle failed to accelerate as intended, and the check engine warning light illuminated. The vehicle was towed to Auto Zone, where the contact retrieved Diagnostic Trouble Code: P1326; for the Knock Sensor Detection System (KSDS). The vehicle was then towed to the dealer, who informed the contact that he had to pay for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was 63,666.

Reported

Dec 2025

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."

Risk: If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.

Remedy: Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.

Kia Motors America (Kia) is recalling certain 2017 Sorento vehicles equipped with 3.3L engines. The engine crankshaft may have been improperly heat treated and may fail.

Risk: If the crankshaft fails, the engine will stall, increasing the risk of a crash. A failed crankshaft also increases the risk of a fire.

Remedy: Kia will notify owners, and dealers will inspect the crankshaft, and, as necessary, replace the engine sub assembly, free of charge. The recall began November 6, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC153.

Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.

Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy: Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.

Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.

Risk: A fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.