2020 Kia Sorento

Driving on highway at 65, traction control light, airbag light, parking light, bcw warning, all came in at the same time. I was able to pull off to the side and re start engine to clear the lights. As soon as I got up to 40 lights one by one flickered on until up to highway speed and then all flickered and dash dings. Two independent shops ran diagnostics and noted that only battery was dead. Replaced battery and the lights came back immediately.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Sorento. The contact stated that while driving 30 MPH with her daughter and parents in the vehicle, an abnormal squeaking sound was heard emanating from the steering wheel. No warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but the repair was delayed because the manufacturer required information from the dealer, while the dealer claimed to be waiting for a response from the manufacturer. The failure mileage was 19,000.

Reported

Jul 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

The vehicle suffered a sudden, severe engine malfunction/misfire while in operation, presenting a serious safety hazard on the road. Following the incident, the vehicle was taken to an authorized dealership service center (Repair Order #XXX), where technicians verbally confirmed that the engine requires a complete replacement due to internal mechanical failure. The catastrophic mechanical failure of the engine directly caused consequential damage to the emissions system, entirely clogging the catalytic converter with unburned fuel/debris. Despite the clear link to the known, systemic defects inherent to the Theta II engine line—which is subject to active federal consent orders, safety recalls, and lifetime warranty extensions—both the dealership and Kia Corporate are refusing to honor the 8-year/80,000-mile Federal Emissions Defect Warranty. The manufacturer is attempting to use the catastrophic failure of their own defective, recalled engine line to evade their legal environmental and safety warranty obligations, leaving the consumer stranded without alternative transportation. This represents a systemic effort by the manufacturer to deflect liability for documented powertrain safety failures onto individual consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Engine is burning oil at a significant rate, when I get my oil changed at the dealers recommendation it is extremely low. I have to replace the oil regularly between oil changes, and there is an exhaust smell. Also lagging when I hit the gas.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Car is 6 years old less then 100k miles and losing oil and motor problems Went through entire oil change in 1 month Kia unable or willing to assist with any coats I was told by a private garage that the motor in my car should be part of a recall that was already listed for 2021 through 2026 but they’re saying it’s not covered

Reported

May 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

2020 Kia Sorento consuming 1.5 or more quarts of oil every 1,000 miles. Completing oil consumption testing with Kia dealer, which requires I take the car back to the dealer every 1k miles, times, so they can verify the oil levels. Last check, when issue was discovered, vehicle was down to only 1qt of oil after driving only 2k miles from previous oil change. Note: the lambda engine was initially included in the latest Kia class action settlement but was dismissed per the plaintiff’s attorney in that case. However there are numerous reports from a large number of 2020 Kia Sorento owners now with the same issue and running into complete roadblocks in terms of recourse as for most the issue does not begin until they exceed the powertrain warranty. Especially if they’re secondary owners and not the original owner.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

Driver seatbelts randomly unlatches itself while operating vehicle.

Reported

Apr 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Oil pressure light would come on and off, dealer said was probably the sensor got it replaced. Came back on the night I picked it back up.

Reported

Apr 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

I own a 2020 Kia Sorento. There is currently a class action lawsuit settlement ongoing. I have been informed that my 2020 Kia Sorento is not eligible while the settlement clearly states the 2020 Kia Sorento is included as part of the settlement. My Kia’s engine did not fail until after the settlement was finalized because I don’t drive a lot anymore and my mileage was just over a 100,000 miles when it started showing problems. It seems to be a new timeline for new claims and I’m still not allowed to file a claim for the same reason. I bought my car new in 2020. If you need additional information, please advise.

Reported

Mar 2026

Incident date

Dec 1969

Mileage

Not provided

Outcome flags

None reported

My Oil Pressure Switch is diagnosed as faulty by independent service center as well as Kia. Kia is denying coverage. I have found information that it should be covered. My check engine light shows an oil can light.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Office of Defects Investigation National Highway Traffic Safety Administration (NHTSA) 1200 New Jersey Avenue SE Washington, DC 20590 Subject: Safety Complaint – Premature Engine Failure Risk Due to Excessive Oil Consumption and Confirmed Cylinder Scoring – 2020 Kia Sorento Dear Sir or Madam, I am submitting a formal safety complaint regarding a 2020 Kia Sorento that is experiencing severe and abnormal engine oil consumption along with confirmed cylinder wall scoring. These conditions indicate progressive internal engine damage and present a significant risk of premature engine failure. The vehicle has been regularly maintained in accordance with manufacturer service recommendations. Despite proper maintenance, the engine began consuming excessive amounts of oil between normal service intervals. During inspection by the servicing dealership, visible cylinder wall scoring was identified within the engine. Cylinder scoring is a clear indication of internal engine wear and deterioration and can lead to rapid progression toward engine failure. Despite the confirmed presence of internal engine damage, the manufacturer has refused to authorize an engine replacement under the extended warranty program unless the engine experiences complete mechanical failure. The dealership has indicated that the vehicle must continue to be operated and monitored until catastrophic breakdown occurs before replacement will be approved. Requiring the continued operation of a vehicle with confirmed cylinder wall damage and abnormal oil consumption raises serious safety concerns. Progressive internal engine damage can lead to sudden engine seizure, stalling, or loss of power while driving, which creates a potential hazard for the driver, passengers, and surrounding traffic. Given the confirmed cylinder scoring and ongoing excessive oil consumption, I respectfully request that the National Highway Traffic Safety Administration investigate.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Oil is leaking from my car. The dealership said I would need to replace the engine. The car is only 6 years old.

Reported

Mar 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

Component/System Affected: UNKNOWN – suspected fuel system or related component due to strong gasoline odor. Vehicle is available for inspection upon request. What Happened: There is a strong gasoline odor specifically at the front driver’s side wheel well/tire area. The odor is also noticeable under the hood. The smell is present while the vehicle is parked (I had to move it out of the garage) and after driving. No visible fuel leaks or puddles have been observed under the vehicle. Safety Risk: Gasoline fumes create a potential fire hazard and pose a risk of accident. The odor is now also noticeable inside the vehicle, which increases concern for occupant safety. Confirmation by Service Centers: The problem has been reproduced and confirmed by independent service centers. Two separate auto mechanic shops inspected the vehicle and both confirmed smelling gasoline, but neither could identify the source of the odor or any mechanical defect. Inspections by Others: The vehicle has been inspected by two independent mechanics only. It has not yet been inspected by the manufacturer, police, or insurance representatives. Warning Lamps or Symptoms: No warning lights or dashboard messages have appeared. The only symptom is a persistent gasoline odor. Timeline: The odor was first noticed on 02/19/2026 and has continued since that date. Vehicle Information: 2020 Kia Sorento VIN: [XXX] Mileage: approximately 87,438 miles Used for local commuting to work and school. Vehicle is garage-kept and receives regular maintenance at certified auto mechanic shops. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The engine is burning oil despite all maintenance being up to date and having fewer than 80k miles. Kia of Duluth Service Center checked the oil and said levels were good on 12/31/25. Fewer than 30 miles were driven and it was brought back to the dealership service center on 1/2/26 and diagnosed with total engine loss due to oil starvation. The extended warranty company (JM&A) are denying coverage because the engine failure is due to lack of oil. They have inspected the vehicle. No warning lights ever came on and this is the second time that this issue has been addressed by Kia of Duluth. The engine could have easily overheated and caught on fire or lost power on the road.

Reported

Feb 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

To the Office of Defects Investigation, I am submitting this formal complaint regarding NHTSA Recall 22V703000 (Kia Recall SC249) involving my 2020 Kia Sorento (VIN: [XXX] ). This recall identifies a fire risk due to a potential electrical short in the tow hitch harness module. The recall notice specifically warns that a vehicle fire may occur while parked or driving. After receiving the recall notification, we made multiple attempts to schedule the required repair with Pompano Kia, the authorized dealership in our area. Despite repeated efforts, we were not provided with a confirmed repair appointment, and the recall remained incomplete. On [1-19-2026], before the recall remedy was performed, the vehicle caught fire while being driven on a highway in Florida. The vehicle became fully engulfed and was declared a total loss. Law enforcement and/or fire services responded. The incident appears consistent with the fire risk described in the recall. Following the incident, we visited the dealership to report the fire and the unresolved recall. We were told the matter would be reviewed and that we would receive a follow-up call. No follow-up was received. Attempts to contact the dealership through publicly listed email addresses resulted in delivery failure notices. According to NHTSA records, this recall affects tens of thousands of vehicles nationwide. We are concerned about: • Timeliness and availability of recall repairs • Dealership accessibility and communication • Risk to consumers when recall remedies are not completed before failure occurs We also attempted to consult several attorneys regarding this incident. We were advised that due to the volume of recall-related fire cases involving this manufacturer, representation may not be feasible unless severe bodily injury is involved. This further raises concern about the scale and seriousness of the issue. We respectfully request that NHTSA review: • Whether recall 22V703000 is being remedied INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Feb 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

Fire

I bought a Kia 2020 from Long Lewis 3 days after i got it the check engine light come on, I called and told them, then around the 5th day black smut started covering the back of the suv, and i was smelling a burnt oi; and antifreeze smell, took it to a shop and they pulled the codes and one code was P045600 and another was P074100 then airbag codes, not even a month it started jerking they told me to bring it in so i did, he said they cleared the codes and was gonna fixed the evap, i asked about the torch converter and he said that must've been a code from the history but it wasn't, it did have a history of the code though, and i asked about the black smut on back of the vehicle he said nothing they can do about that and said fixing the evap may fix it, but sometimes it smells like it's on fire, and jerks

Reported

Feb 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

Check engine light came on indicating a problem with cylinder 4(P0304). Replaced all spark plugs and coil pack to no avail. Car still struggles to accelerate even though light has went out. Especially noticeable at higher speeds.

Reported

Feb 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

Oil consumption, causing 8 spark plugs and dangerous driving. Refusing to cover under warranty.

Reported

Feb 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

My engine light is on. Codes show cylinder 4 misfire. Code P0304. My vehicle slows down while driving. It takes time to excelerate to a reasonable speed. My vehicle is becoming harder to start each time. I purchased a new battery and replaced spark plugs to no avail. I’ve been told from several mechanics that my engine is bad and needs to be replaced. Kia has refused to replace my engine or help in any way and I feel this is something caused by the manufacture. Others have had the same issue. The vehicle is burning oil and I have practically had to stop driving the vehicle. It is my only means of transportation. I have 113,000+ miles.

Reported

Jan 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The engine check light is on and the car is using more oil than it should. I had the oil changed and had to add quarts before 2000 miles. I called Kia and was told my VIN is not part of the recall. I got an inspection and Cylinder 2 is misfiring and has low pressure so the entire engine needs a replacement.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The engine began leaking and burning oil, and general engine issues.

Reported

Jan 2026

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

I was driving 2 minutes away from my house and all of the sudden every warning light on the dashboard came on, billowing smoke started coming through the vents. I immediately pulled in a random driveway, as I was turning I. I heard a loud pop. I shut the car off immediately, jumped out. As I looked at the front of my car, flames were coming from the bottom front. I ran up to the house, the man of the house came out with a fire extinguisher. He put out the flames underneath, asked me to pop the hood, I did so and he put out the flames underneath the hood. As I was waiting for a tow truck, I seen a shiny object at the bottom of the vehicle, I pulled it out. It was a wrist pin from the engine. I also noticed a ton of fluids poured out in the man’s driveway. I had the vehicle towed home and contacted Kia and my insurance company. My case was escalated to Kia corporate and Elizabeth Barooni contacted me. She promised to tow my vehicle to the dealership of my choice, get me a rental car, pay any out of cost expenses and repair the vehicle. The vehicle only had 75,000 miles on it. After all her promises, she never contacted me again. I have tried to contact her and a Kia number called me, I answered they hung up on me. I called the number back and it was James Hope, an employee who works at Kia America Corporation. They have not returned my call since around Christmas. I also contacted GEICO, my insurance company, they sent out a adjuster, they denied my claim. They stated that all of this was caused by mechanical failure, they put on the claim that Kia is known for these issues and they will not cover it. I still remain without a vehicle and Kia Corporate has completely ignored me after making promises to help.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

Fire

Around 100,000 miles I noticed that my engine was going through a lot of oil. Every time I would get an oil change, I would ask why and they stated that these Kia engines after hitting 100,000 start to burn oil fast and about every 1,000 miles you have to add a quart of oil and go from your normal every 5,000 mile oil change to every 3,000 mile oil change. Some times the oil light would blink but some times it wouldn't. I had a mechanic double check this and he confirmed and said nothing you can do they are just like and he sees it all the time. I kept up with my oil changes every 3,000 miles and every week and a half checking the oil. Around 134,000 miles or so on 11/28/25 at 4:30am I was driving and all of a sudden my car was driving weird and shaking. Soon the engine light came on. The oil light this entire time never came on. I pulled into a Target parking lot an noticed there was no oil in the car and it went through 5qts in a week and a half. I added 4 qts oil to the car and waited for the mechanic shop 1/2 a mile to open up at 7am. The inspected the car and said a cylinder was blown and to drive slow and get it home and just park it and a new engine is needed. I called my mechanic and he came by the house and he looked and it to see if he could fix it and no luck but said that Kia did have recalls on their engines and to fight it. I called Kia and they didn't deny recalls on some cars but not mine. They advised me to do a claim to get help to get the engine on a recall. The car has not been driven since then and remains in the garage and is in perfect well kept condition otherwise.

Reported

Jan 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

The oil pan got a large crack in it right by the plug

Reported

Jan 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

To Whom It May Concern, I had a horrible experience with my 2020 Kia Sorento and I can't seem to get anyone to respond to me. This very upsetting. My VIN number is [XXX] , my vehicle only had 75,000 miles on it. I kept up with all maintenance, oil changes, checking oil on a regular basis, checking all fluids, including antifreeze, brake fluid as well. I was driving on a clear day, no snow, no rain, no traffic, country road. I was going about 35 MPH and all of the sudden every light that I could possibly think of came on my dashboard, within 30 seconds of that I heard a very loud pop and smoke barreled in through my vents. Obviously the smoke made it a struggle to breathe and definitely is not good for mine or my children lungs. I immediately pulled into the first driveway I seen. This took 5 seconds from the loud pop and the smoke through the vents, actually not even 5 seconds. I jump out of my car and see a fire under my hood. I immediately run up to the house of the driveway I pulled in. Fortunately, the man of the home, seen what was happening, ran to his garage, got a fire extinguisher and put the fire out. I look under the car. I seen something very shiny lying on the ground, right under where the fire was. It was piston cylinder piece This explains the pop, the fire and nearly every fluid that was in my car now on the ground. Oil, antifreeze and brake fluid were all now spilled in this man's driveway. I called Kia and reported the incident, they stated there were no recalls on my vehicle, according to the VIN number. They also stated the year 2020 did not have recalls, like the years leading up to 2019, stopping at 2020 and then resuming at 2021. Elizabeth from Kia America Corp made promises she didn’t keep by stating they would tow my car to Kia dealership and give me a rental. She promised to make it right and was caught lying, she never contacted the dealership. Elizabeth’s phone number [XXX] . Please help me, my kids and I need a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

Fire

Car is in shop 3rd time 2020 sorento with 2.4l thete ii gdi engine. In May e went in p1326 code of death, knocking and blinking light. They put a band aid on. Back in September more issues, oil gasket valve cover and 4 spark plugs. Another bandaid, westarted seeing oil, I thought we were nuts because it was just fixed. Check engine light cane on, read 4th spark plug shot that they put in on 9/25. Tatvfirst rried sating 300 for plug and done. Then day after head mechanic says we need a new engine but all receipts not available. They're not filing a claim for an engine, these engine are blowing up and failing everywhere they just haven't gotten to year 2020 yet in law suits or settlements. When p1326 originally happened we were on the highway and it just decellateared and loud knock! Luckily we were okay and got over fast. With each issue car was immediately brought back to the Kia dealer, the sane dealer I bought the car new off lot in 2020.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

I wanted to add to a previous claim I had already submitted, I found an item that had fallen out of my engine, I don't know if I can submit a picture on here but I will try.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

I have placed below what I have sent to Kia company.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

I was driving my vehicle and all the sudden all the lights on my dashboard came on, I am going to try and remember exactly which ones came on. The engine malfunction light, the ABS light, the battery light, the EPS light, the oil light, there were more lights that came on but I don't know the exact name of it. Then I heard a pop, smoke pouring through the vents, this all happened within 30 seconds. I quickly pulled into a driveway, there was a flame coming from beneath the hood. I ran up to the person's house. I was ringing the doorbell, they instantly seen what was happening. The male owner of the home came running out with a fire extinguisher and put out the flame. I kept up with all the maintenance of my vehicle, oil changes, making sure everything was up to date. All the oil had poured out of the vehicle some a little on the road around the same time the lights came on and I heard the pop and in the rest in the driveway. I didn't know what to do so I called Kia to report it, then I called triple A and they refused to tow it. I called a random tow truck driver who was kind enough to tow it back to my house. The person at Kia told me to tow it home and they would send out an inspector, I'm still waiting for a response. My vehicle only has 75,000 miles on it and nothing was wrong with it. I've never had a car just start on fire before. This is so upsetting because I am a single mother of 3 children, with a single income. I am an RN and it is my only transportation to and from work. I truly hope someone rectified this situation.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Sorento. The contact stated that while the vehicle was parked, the contact noticed a small oil leak on the ground underneath the vehicle. The contact checked the oil level and added a quart of oil to the engine. The vehicle was driven approximately 50 miles. The contact parked the vehicle and checked the oil level again. They noticed that the oil level was low and added another quart of oil. No warning lights were illuminated. The vehicle was driven another 15 miles, and the contact stopped at the grocery store. The contact stated that while attempting to restart the vehicle, the contact noticed a clicking sound, as if the engine was attempting to start. The contact continued, stating that the vehicle failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed with complete engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that there was no warranty on the vehicle. The failure mileage was approximately 151,025.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

the car the engine wast the oil in 1 week that every weeks it has problem in the ring of the engine , we just buy the car they tell us it has it had guarantee talking to the bank and the where I buy the car it don't show . it has a bad smell of wet and burnt oil ..

Reported

Nov 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Sorento. The contact stated that for approximately a month, while driving at various speeds, the vehicle started jerking abnormally. The contact stated that the jerking stopped while accelerating. The vehicle was taken to a dealer, and the vehicle was not diagnosed; however, the mechanic test-drove the vehicle and stated that the failure might be associated with the transmission. The contact stated that after visiting the dealer, the check engine warning light illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 97,085.

Reported

Oct 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

My car is burning excessive amounts of oil with no leak

Reported

Oct 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the headlights became inoperable. The blinkers and the radio were inoperable for several seconds before returning to normal function. The contact stated that the failure had occurred several times while the contact and the contact's wife were driving the vehicle. The contact stated the failure was a major safety hazard, especially while driving at night. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The dealer was made aware of the failure; however, the contact was required to pay a fee for a diagnostic test. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

My headlights went out completely and without warning on a dark highway. No brights or even the orange running lights. Not even the front hazard lights would go on. There was no warning until after they went out. I pulled over as best I could but there was very little shoulder and semi trucks speeding past me at 70 mph about a foot away from my car. There was a ditch about a foot to the right. I stayed in my car and turned the interior lights on until after highway patrol officer escorted me to a safe turn off. Thankfully my rear hazard lights were working. My husband had to drive a hour to come pick me up. I got home 3 hours later than originally planned. I talked to a mechanic who said it was likely a fuse that went out. I asked him why there was no warning and he said the warning for the lights is likely on the same fuse as the lights! How is that helpful?! We weren’t able to find the right fuse late at night in the dark, so we had to leave it on the side of the road about 60 miles from home until we could go to an auto parts store and drive it home in the daylight. It was a very dangerous situation. I could have been killed.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Burning oil at dangerous rates. No leak yet having to refill oil weekly. Burning at a rate of 2q per 1k miles. Car currently has 95k miles and has had regular oil maintenance until this issue began a few months ago. This is a frequent issue with the 2020 Sorrento.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The engine is consuming oil at a rapid rate that could be potentially dangerous. This is happening to other people with the same make and model as well.

Reported

Oct 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Sorento. The contact stated that while driving on several occasions at various speeds, the vehicle consumed an excessive amount of engine oil. The contact stated that on several occasions, there was no oil or low oil in the oil pan. The contact stated that oil needed to be added to the vehicle daily. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

Reported

Oct 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle Information: Make: Kia Model: Sorento Year: 2020 VIN: [XXX] Mileage: ~80,000 miles Complaint Summary: I am filing a complaint regarding excessive engine oil consumption in my 2020 Kia Sorento. The vehicle burns oil between regular oil changes, requiring frequent top-ups. There are no visible leaks, and this consumption poses a serious safety risk, including potential engine failure or fire hazard. Detailed Description: I purchased the vehicle used from a Kia dealership. I requested an oil consumption test from the dealership, but they refused, stating the vehicle is out of warranty. I contacted Kia Consumer Affairs, and they also refused to authorize the test or provide assistance. This engine issue is widely reported by other owners of the 2020 Sorento and similar Kia vehicles, particularly those with Theta II / GDI engines, which are known for oil consumption problems. The vehicle has approximately 80,000 miles, and the oil consumption is significant enough that I must frequently add oil between changes, creating a safety concern. Actions Taken: Requested an oil consumption test from local Kia dealership — refused. Contacted Kia Consumer Affairs for assistance — refused. Maintained detailed records of oil use and maintenance. Request: I request that the NHTSA investigate this oil consumption issue for my vehicle and the 2020 Kia Sorento model line. I also seek guidance on any recalls, service campaigns, or safety actions related to this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

My engine has started to burn excessive amounts of oil causing the oil light to flash. I took the car to the dealership and was told that it is a known defect in the engine and that if the car has over 100,000 miles they would recommend getting rid of the car because it could not be fixed and did not qualify for a new engine like they were putting in older models. The dealership said that they had told 9 other families the same thing as me in the last 2 weeks. Apparently the oil flows back into the combustion chamber and ruins the engine and there is no way for the dealership to know until a warning light comes on. Hard to believe since they know there is a major defect in the engine.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

My 2020 Sorento has ALWAYS had regular maintenance , very well taken care of. Started using oil around 80,000 miles, around 98,500 it misfired while driving to work and we were told it was the coil pack and spark plugs needing changed. Ran good for 3 1/2 weeks and we had to change another spark plug. Was told this was “ normal” 1 month later and I’m stuck on the side of the road broken down with no power cause the engine quit. By that time we were over 100,000 so Kia said they wouldn’t cover it. Paid to have a new engine put in. Seems like this is a going thing for this make and model. It needs a recall ASAP. It put us in a terrible financial crisis as it was our only vehicle.

Reported

Sep 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Sorento. The contact stated that while driving approximately 30 MPH, the contact attempted to use the horn, but the horn failed to operate. The vehicle was taken to the dealer, who replaced the horn. Approximately a week later, while attempting to use the horn, the failure recurred. The dealer was informed of the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 71,188.

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

Kia Sorento has a well documented engine failure. The issue starts with the vehicle consuming engine oil. Subsequently the connecting rod bearings fail resulting in severe engine failure. This happens even with regular oil change maintenance. I experienced that with this vehicle. Kia was contacted but said this vehicle's vin did not fall under the list of affected vehicles in their class action lawsuit

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

I REALLY DONT REMEMBER THE DRIVER IMPACTED THE FRONT DOOR AREA OF MY VEHICLE.

Reported

Jul 2025

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

Crash 2 injuries

Oil consumption issues started around 60k miles took to dealer for consumption test failed it, they decarbonized my piston rings. I returned around 85k miles with the same complaint for oil consumption the dealer did the test I returned they said I passed. I am constantly having to put oil in my vehicle about 2 quarts every full take about (379 miles) the piston rings are causing my spark plugs to be oil fouled Kia knew this and pushed me out the door. Now my car is constantly misfiring and the engine is slowly dying with only 117k miles on it and 5 years old.

Reported

Jul 2025

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The engine oil level drops from "Full" to "Low" after driving approximately 2,000 miles. I have visited three different auto repair shops, including an official Kia service center, but none of them could explain the reason for the oil loss. They all acknowledged the issue but said they don't know what is causing it.

Reported

Jul 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

My 2020 Kia Sorento engine light came on and not able to accelerate more than 40 mph. The code when I went to an auto repair shop says knock signal range/ performance. I had it reset by the mechanic and the engine light still on. The engine is also eating through oil very fast. We have to fill the car with oil frequently in between oil changes.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

I wasn't in a car accident or anything but my engine is burning oil more then it should like I have to add oil (1 1/2 quarts of oil) every week to my engine and most times when i am driving my car I smell burning oil like its burning inside of the car somewhere and I think that my car is about to caught on fire or just go out. I went up to the kia store to let them know what has been going on and they are telling me that there is nothing that they can do about it, I haven't had this car for a year yet I got this car last year in September they told me that there was nothing wrong with my car, I have 128,000 miles on my car and I just don't know what to do at this point I owe 13,900 on the car. I see that there has been recalls on the kia Sorento's engine before and I even told the dealership about it too and they still told me that there is nothing that they can do, this all start January of this year and I have been fighting with kia over this since then. My car is just a ticking bomb before my engine jsut gives out and I don't know when that will be but I just want to get this fixed and i dont have 5,000 to replace the engine and Kia also told me that they can't replace it either so I'm hoping that this might help me in some kind of way.

Reported

Jul 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Sorento. The contact stated while driving at approximately 55 MPH, there was white smoke coming from under the hood. The contact stopped the vehicle on the side of the highway. The contact had recently had an oil change completed at an independent oil replacement shop. The contact called the shop, and a technician was sent to the location. The technician checked the engine oil level and stated that there was no oil on the dipstick and added four quarts of engine oil. The vehicle was repaired; however, the contact stated that the vehicle had started to emit white smoke from the engine compartment and the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the vehicle needed an engine oil flush. The vehicle was repaired but the contact stated that the failure reoccurred. The vehicle was not taken back to the dealer or an independent mechanic. The vehicle not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.

Reported

Jul 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The Kia was using to much oil, the engine light came on and it’s the cam shaft sensor…just got it replace but still doing the same thing as the RPM’s is fluctuating …

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.

Risk: A fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.