2017 BMW X5

While driving, the electronic parking brake (EPB) system malfunctioned. The vehicle was stopped in DRIVE with Auto Hold active. When the driver door was opened briefly, the vehicle attempted to transition from Auto Hold to applying the electronic parking brake as a safety function. At that moment, the EPB malfunction warning appeared and the parking brake system faulted. There were no prior mechanical brake issues (no dragging brakes, no unusual noises, no brake wear symptoms). The issue appears to be an electronic/control-related failure of the EPB actuator/control unit rather than typical brake wear. A repair facility retrieved multiple diagnostic fault codes related to the electronic parking brake actuator/control unit and recommended replacement of the EPB actuator assembly followed by initialization/calibration and clearing of faults. This creates a potential safety risk because the electronic parking brake may apply unexpectedly or may not apply/release as intended during safety logic events (such as opening the driver door while stopped), potentially immobilizing the vehicle or creating a hazard in traffic or parking situations.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a Nuna car seat, Model Type: Rava, Model Number: CS05103CVR, Manufactured Date: July 14, 2022. The car seat was being used in a 2017 BMW X5. The contact stated that the left side harness on the safety car seat was loose, preventing the child from being securely restrained in the car seat. The manufacturer was not made aware of the failure. The car seat was not repaired or replaced.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact stated that while driving or while the vehicle was parked and occupied, there was an abnormal smoke odor coming from the engine of the vehicle. An independent mechanic was contacted. The vehicle was towed to an independent mechanic to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the issue. The failure mileage was 60,000.

Reported

Oct 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

No remedy for recall and no plan

Reported

Jul 2025

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact stated while driving at an undisclosed speed, the engine overheated with several unknown warning lights illuminated. In addition, the vehicle lost electrical functions. The vehicle was towed to an independent mechanic where it was diagnosed with a failed coolant pump. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,000.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Battery overheated and melted plastic cover

Reported

Jun 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact stated that the oil drain plug and the oil pan do not have adequate space after being stripped. The metal in the oil pan was very thin. There was oil located on the engine and the ground. The contact was losing a quart of oil every 600 miles driven. The contact added oil to the vehicle as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the oil pan needed to be replaced. The vehicle was not repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 30,000.

Reported

May 2025

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

I am writing to formally document two significant incidents involving the complete failure of the high-pressure fuel system in my BMW vehicle, VIN [XXX] , which have raised concerns about the reliability of this component. On [XXX], while navigating city street traffic, my vehicle, with 57,376 miles, experienced a total loss of power, resulting in the vehicle stalling in the left lane. The vehicle was towed to an authorized BMW dealership, where the entire high-pressure fuel system was diagnosed and replaced under warranty. As the second owner of this vehicle, I acquired it from my neighbor, the original owner. Upon reviewing the complete service records provided by the previous owner, I discovered that a nearly identical issue occurred at 39,066 miles. The service documentation states, "Client reports that while driving, the vehicle lost power and stalled." At that time, the high-pressure fuel system was also fully replaced. Further investigation revealed that BMW issued a safety recall notice between these two incidents, acknowledging potential failures in the high-pressure fuel pumps. However, the recall indicated that no remedy was available at the time. I've attached all the service records for both incidents and BMW North America's letter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2025

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

I am writing to express my concern regarding the recent recall identified under NHTSA Campaign ID: 24V608000 related to BMW vehicles. I own a 2017 BMW X5 with the VIN number [XXX]. Although my vehicle is currently not listed under this recall, it is exhibiting the exact symptoms described, including engine overheating with coolant pump failure warnings. Given the similarities, I am concerned about the safety of my vehicle and would like to know what steps I should take next. I respectfully request that my case be reviewed, and I would appreciate any guidance or assistance you can offer to help ensure my vehicle’s safety. Thank you for your attention to this matter. I look forward to your response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact stated that while driving at an undisclosed speed, the brake pedal was heavily depressed for the brakes to engage. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause for the failure was not yet determined. The dealer informed the contact that there was air in the brake lines and that the air needed to be bled from the brake lines to repair the vehicle. The vehicle was repaired; however, the failure persisted. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

Reported

Mar 2025

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power and stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the residence, and then to a dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The vehicle was towed to the residence and has not been driven since. The failure mileage was approximately 80,000.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

Radiator fan assembly malfunctioning causing engine to overheat. Upon replacing fan assembly vehicle is still overheating. Water pump and thermostat needs to be replaced as well as connectors. Mileage appr 67,000 Vehicle went into safety mode while traveling on highway

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

Radiator Fan assembly connection corroded and water pump failing due to connector exposed to liquid

Reported

Oct 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact stated while driving at an undisclosed speed, the engine overheated message was displayed, and the check engine warning light illuminated. The contact pulled over and restarted the vehicle; however, the vehicle failed to accelerate above 20 MPH. The vehicle was taken to the dealer, where it was determined that the water pump needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact stated while driving the vehicle, the vehicle suddenly decelerated and failed to exceed 35 MPH. During the failure, a message that the engine had overheated was displayed. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The water pump was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

A red light came on in my vehicle that read restraint system. Does that mean the airbags are faulty or is it with the seatbelts.

Reported

Mar 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact stated while driving 55 MPH, the sunroof shattered without impact. The vehicle was taken to an independent mechanic where the sunroof was repaired. The manufacturer was notified of the failure but offered no assistance. The vehicle was repaired. The failure mileage was approximately 56,000.

Reported

Jan 2024

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

I was driving approximately 30 mph. As I continued to accelerate the fuel system light came on and the car shut off in the road. I had to have it towed to the dealership as it would not start. Gas fumes could also be smelled coming from the car. Once looked at by BMW service center I was told “ EKPS and the fuel pump are intermittently failing. I was able to able to verify the concern briefly. Vehicle may lose fuel pressure randomly. Upon removing rear seats and inspecting harness, I found the wires going into the EKPS to be burnt. The wires from the EKPS to the low pressure fuel pump will also need to be replaced.” I did research and saw that this was recall on other years of this model. Also the middle back seatbelt does not work. Also even after multiple alignments my car still pulls aggressively to the right causing near collisions and off roaring.

Reported

Dec 2023

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

Water possibly from moonroof getting into the car and warning messages about passenger airbags. I discussed matter with dealer and they want me to pay for diagnostic. I think they reset computer after service.

Reported

Dec 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

Vehicle stopped three times on highway. There is an issue with fuel injection. I am repairing the same thing every year and it is stopping every year on highway. They keep on repairing/replacing the module and I still get the problem. I missed a big rear collision because of this. This model has so many issues. Suspension broke. So many issues with gas pump. being it a first generation hybrid, it can cause threat to so many people if we let these vehicles be on road.

Reported

Oct 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

I brought my 2017 X5 xDrive40e to my local dealer (Ray Catena in White Plains NY) after getting a ‘Drivetrain Malfunction” Error. After several weeks at the dealer, and thousands of dollars in repairs, I’m being told today that: -The car needs a new Electric Drive… cost $12,000 -The replaced electric drive may not solve the issue, which might be the transmission.. replacement cost $16,000 So almost $30k to perhaps solve the issue on a car with a $19,000 value per Kelly Bluebook. And this is a known issue for Hybrid X5s per multiple BMW owner websites.. Here is one: https://g05.bimmerpost.com/forums/showthread.php?t=1887640 My dealer is telling me that the value of this car is currently zero ($0.00) which I find to be absolutely ridiculous.

Reported

Jul 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Drive train malfunction message populated for first time, advised could continue at moderate speed. However, car immediately shit down in 'fast lane' of busy interstate.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

The vehicle’s gas tank has a leak on top the cabin fills with the smell of gasoline. After a smoke test was done, the test showed a leak coming from the top of the tank between the tank and the inlet for gasoline refill.

Reported

May 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

I purchased (2) Scorpion Pirelli Verde run flat 255/50R19 107H MS All Season tires from Orr BMW, Shreveport Louisiana on 02/10/2023. On 02/20/2023 in less than 15 miles from home I got a low pressure notice and proceeded to the stop and put air in the tire so that I could return the car home. Upon exiting my vehicle I could hear the air leaking from the tire but a visual inspection did not show any cuts, nails, or punctures. I called Orr and was told to bring the tier/car in. I had to pay ($250) to have the vehicle towed to them and was charged $82 by Orr to mount and balance a replacement tire. I was told that the tire had a cut in it but was never shown. On my way to work this morning and the other tire that was purchased on 02/10/2023 is registering low tire pressure. So it appears that the (2) tires purchased are defective tires!

Reported

Feb 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

Restraint System Notification message: Fault in Airbag, belt tensioner or belt force limiter. Service center advised air bag might not deploy if not fixed. This could result in death or injury during a car accident. They provided an estimate with the description of cabling correction and the service advisor also told it has to do with a resistor and low voltage in the unit. This notification message first appeared when the car was under the warranty and they fixed it but then it happens again, showing that this is a recurring problem of this unit.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

Second time rear suspension dropped, less that 30K miles since last repair. On December 15th 2022, my car suspension dropped and my ride got bouncy. If this condition had ocurred in a high speed highway it can make the driver to lose control of the vehicle and possibly have an accident. The unit was taken to the Service Center and was diagnosed with exact same parts that were replaced the first time. I reached BMW USA and explain the timeline in which both events happened. First Incident: 02/14/ 2020 Mileage:48661 Second Incident: 12/15/2022 Mileage:78641 They didn’t recognize this as a manufacturing defect in parts or system and they offered a 50 % discount in the repair. I think this a defective system and it has been demonstrated by its recurrence. No notification message was displayed prior to the incidents Please find attached evidence of first and second estimates showing the same parts.

Reported

Jan 2023

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

Blower motor doesn’t work and BMW Has discontinued the part. So I have to form or heat or ac flow in my car

Reported

Nov 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

Hi, I have bought BMW x5 2017 from certified dealer in Nov 2020. From the beginning, vehicle is giving me problems. I spoke with BMW customer care and they are not helping me much. Below are the problems that vehicle has given me. They are so many other problems but I am noting the major problems. 1. Vibration during acceleration 2. The rear suspension got broke 3. Vehicle stopped on the road while traveling with an infant. Problem they said is fuel is not pumping into engine. They confirmed tank has 3/4th of gas. So that’s the problem with the vehicle. - they left us on the road for 4-5 hours until they tow the car. - my family including 3 months old baby has to get shelter inside a gas station for almost 12 hours until I get a rental car because they didn’t give loaner vehicle or not provided any help to rescue my family to bring to safe location. 4. The air suspension completely broke while traveling from Baton Rouge. Which caused back pain problem to my wife who recently has c-section. I am still dealing with her back pain treatment after that. And they took more than 20 days to repair and give the car back. I got an old Dodge Journey as a loaner from rental agency. Why do I need to pay for luxury car if I have to drive a Dodge Journey. 5. During the problem 3, BMW service center said fuel wasn't pumping into the engine and they said they fixed the issue. Again on August 14th 2022, vehicle was broken due to fuel pumping issue while I was in a city which is 2 hours from where I live. vehicle stopped on highway without any notice. They could have saved me and my family lot of stress and health issues if they supported us well and inspected the vehicle before selling us. They looted our money and played with us emotionally and caused physical and mental damage by doing it. I had to rescue my 3 months old baby because of this vehicle which stopped on high way during hottest season of summer mid June 2021. Your help is much appreciated in this regard.

Reported

Sep 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact received notification of NHTSA Campaign Numbers: 21V586000 (Fuel System, Diesel) and 21V907000 (Fuel System, Diesel) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The contact stated that while driving approximately 40 MPH, the vehicle suddenly stalled with an unknown warning light illuminated. The vehicle failed to restart and was towed. The approximate failure mileage 75,000. Parts distribution disconnect.

Reported

Aug 2022

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

Failure of emission system. SCR active tank failed at 66K miles. Manufacture warranty does not cover the fix.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

Fuel Tank Ventilation failed in my 2017 BMW X5 XDrive 40E at around 93k miles (ODO). The problem has been confirmed by the dealer and this is creating fuel odor and undesired gases to be leaked out of the system

Reported

Jun 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

When the vehicle is exposed to heat, the seat belt does not buckle. The release button stays jammed and the seat belt does not fully secure. The light goes off but the seat belt will release with some tension. It only happens when the car is hot. It could seriously put people at risk if it is not addressed.

Reported

Jun 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

My BWW X5 hybrid give me a sudden error in the middle of the road. The error was Drive train malfunction and suddenly it stopped couple of seconds after the warning. Leaving me in the middle of the road. Thankfully I was on a low traffic road, so there was no accident. It was a scary situation to be at. After that, I managed to start the car after couple of tries and pull it over to a safer place. The car was useless so I had to call my BMW dealer. To add to the bad experience the dealer took long to service my car. They are unable to find the problem and it is charging me extra $1,170 for another 8 hours of labor without any guarantees. My BMW is on excellent condition with 40k miles only. The car never alert me of any signs or warnings. This is a major failure that should not happen to any car owner in these days.

Reported

Mar 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

Brakes are squeaking and vehicle is shaking when attempting to use brakes. Takes an excessively long time to brake and I fear for the safety of my family when using vehicle with faulty brakes. Vehicle paperwork shows that the vehicle is overdue for new front/rear brakes, yet BMW doesn't want to replace them since they key reader isn't indicating that they need to be replaced.

Reported

Feb 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

Sunroof drain clogged, causing leaking of water into vehicle. The dealer tested and found the same issue. They stated that there is a fix for this, to reroute the drain, and that it was not done on my vehicle prior to it clogging.

Reported

Feb 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

Rear tailgate suddenly flew open while driving at a speed of roughly 25 mph without any user input. Car was fully locked and at speed, trunk/tailgate release button was not pushed. The tailgate was fully closed and locked, and there were no warning lights or chimes indicating otherwise. This has only occurred once as of today and has not been able to be replicated, so it is not necessarily "available for inspection upon request". My safety, as well as others, were put at risk by this malfunction as our family dog is often transported in her crate that is located in the trunk, and if this malfunction had occurred while she was back there, her crate could have very easily fallen out of the car at high speed, undoubtedly leading to death. In this same instance, her crate falling out of the trunk at highway speeds, or really anything else being transported in the trunk, could have easily penetrated another car's windshield, resulting in injury or death of another vehicle's inhabitants. As previously stated, this problem has not been able to be reproduced by a dealer or independent service center at the time of this writing. The tailgate has not yet been inspected by the manufacturer, police, insurance representatives, or any other parties. There were no warning lamps, messages, or any other symptoms of the problem prior to the failure, nor have there been after the fact.

Reported

Feb 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact received a recall notification for NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. Parts distribution disconnect.

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 ( FUEL SYSTEM, DIESEL ) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 30 mph when attempting to accelerate the vehicle when the vehicle suddenly lost power and the fuel pump failed. The contact was able to maneuver and coast the vehicle to the side of the road. They then had the vehicle towed to the dealer. The contact stated that when the vehicle was towed they learned that the gear shifter was locked in position. The approximate failure mileage was 29,000. Vin tool confirms parts distribution disconnect.

Reported

Dec 2021

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 BMW X5. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 30 MPH and attempting to accelerate, the vehicle suddenly loss power, and the fuel pump failed. The contact was able to coast the vehicle to the side of the roadway. The vehicle was towed to the dealer. The contact stated that when the vehicle was towed, he learned that the gear shifter was locked in position. The approximate failure mileage was 29,000. Parts distribution disconnect.

Reported

Dec 2021

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a Cybex car seat. Model number: 519004435,Model name: Sirona S. The car seat was being utilized in a 2017 BMW X5. The contact stated that while, his daughter was in the car seat it wiggled and moved at the base. The contact stated the writing on the chest clip faded within a week. The occupant of the car seat was able to move the chest clip. The contact stated the latch and seatbelt failed to correct the failure. The manufacturer was made aware of the failure. The contact stated the car seat was to narrow at the base and was not suitable for several vehicles. Consumer stated: 1.Not able to securely install with latch method across several vehicle types 2. Not able to securely install with seat belt method across several vehicle types 3. Top belt buckle is easily undone by children while in transit 4. Ink used on seat buckles and hardware fades and rubs off easily.

Reported

Oct 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

Warning on screen came on suddenly while driving indicating charger system failure. While driving to the dealer for diagnosis and repair, power steering failed, then power brakes failed, then engine stopped running. Could not put vehicle in park and vehicle rolled back when foot brake was released. Car was diagnosed as alternator failure.

Reported

Oct 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW X5-Diesel. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact spoke with a dealer, and the dealer confirmed that part was not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

Reported

Sep 2021

Incident date

Sep 2021

Mileage

Not provided

Outcome flags

None reported

On July 30, 2021, my 2017 BMW X5 35d, which had only about 49,000 miles on it and which had been serviced only six weeks before, died without warning. My son and I could have been killed. The car went into Park and had to be towed on a flatbed to the dealer. After 5 days of no word, the dealer falsely accused me of putting gasoline in my diesel vehicle. The dealer eventually determined that the high-pressure fuel pump had failed, which caused exactly the problem listed in BMW's July 29, 2021 recall notice to its dealers: it caused metal fragments to contaminate the entire fuel system. BMW initially advised me that it had no "recall remedy," but when it did, it would replace the fuel pump but would not repair the nearly $13,000 in damage to the fuel system that the fuel pump failure caused. BMW eventually relented and advised it will complete all repairs caused by the fuel pump failure. But it has declined to reimburse me for the "overage" charges I've incurred in towing the vehicle to the dealer and in connection with the rental vehicle they obtained for me. And of course, not a single apology for the harrowing experience that could have resulted in our deaths, nor for the considerable inconvenience caused by this defect that BMW has known about for years.

Reported

Aug 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

Front passage door becomes unlocked/ not secure while driving My doors are set to auto-lock when I drive off. Today’s incident occurred when I hit a normal bump in the road. I heard a pop, which was the front passenger door unlocking. This jarred the door from the locked position to rattling in the door frame. The car’s auto lock issue is activated therefore, it’s trying to lock the door. Then car system reports a need to stop the car to prevent rolling as the doors are not secure. It Goes without saying how dangerous this is. Searchers this issue In the Internet. Seems some X5 owners reporting a issue with the door cables? Saw no recall. My car is out of warranty but this is a serious safety issue BMW should address Help! Note, this bumpis located in the parking lot entrance to my office’s garage.

Reported

Jun 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

I was driving down the highway at approximately 55mph when the sunroof exploded. Fortunately the sunroof sliding cover was closed and the glass did not enter the car. I did see some pieces flying down the highway behind me. I was not driving under any overpass at time, nor did I hear or see any rocks or objects hit the glass.

Reported

Jun 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

THE CAR STOPPED WITHOUT ANY WARNING 3 TIME IN THE MIDDLE OF THE ROAD WHILE DRIVING MY WIFE AND KIDS INSIDE THE CAR. I CONSIDER VERY LUCKY THIS HAPPENED ON COUNTY ROAD TWO TIME AND ONES IN THE SHOPPING CENTER PARKING LOT, INSTEAD OF MIDDLE OF THE HIGHWAY. I HAVE TAKEN THE CAR TO THE DEALERSHIP FOR THE SECOND TIME THEY ARE STILL TRYING TO FIGURE OUT WHAT'S WRONG WITH GAUGES. LAST TIME IT HAPPENED WAS 11/13 WHILE MY WIFE WAS DRIVING WITH THE DAUGHTER TO DOCTOR'S APPOINTMENT, GAS READING SHOWS ABOVE 1/4 TANK AND 146 MILES REMAINING (I HAVE PICTURES OF THE CLUSTER). BUT THE CAR ABRUPTLY STOP TWITHOUGHT ANY WARNING WHICH WILL BE A DEADLY SITUATION IF HAPPENED IN THE HIGHWAY. THE REASON FOR IT TO STOP WAS NO GAS IN THE TANK THOUGH IT GIVES A READING OF OVER 1/4 TANK 146 MILES REMAINING. MY LAST VISIT TO THE DEALER WAS ABOUT A MONTH BACK AND I WAS TOLD THEY REPLACED THE GAS TANK AND THE SENSOR INSIDE THE TANK WHICH WAS COVERED UNDER VEHICLE WARRANTY. I FEEL VERY UNSAFE DRIVING THIS CAR, I HAVE REPORTED THE ISSUES BMW NA CUSTOMER SERVICE AND THE CAR IS WITH BMW OF ROCKVILLE.

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2017 BMW X5 EQUIPPED WITH DUNLOP RUN FLAT TIRES, TIRE LINE: SPORT MAXX SP, TIRE SIZE: 315/35/R20, DOT NUMBER: (UNKNOWN). THE CONTACT STATED THAT ON THE DAY THE VEHICLE WAS PURCHASED, THE VEHICLE WAS TAKEN BACK TO THE DEALER DUE TO LOW TIRE PRESSURE ON THE PASSENGER'S SIDE REAR TIRE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE PASSENGER'S SIDE REAR TIRE EXPERIENCED A BLOWOUT. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. AN INDEPENDENT MECHANIC OBSERVED THE TIRE AND STATED THAT THE TIRE WAS DEFECTIVE. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE ON THE VEHICLE WAS 27,000. THE TIRE FAILURE MILEAGE WAS 2,000.

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

MY AUTO MECHANIC SAID THERE IS A SMALL LEAK IN OIL PAN

Reported

Jul 2020

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE REAR SUSPENSION RESPONDED BEFORE THE FRONT SUSPENSION. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND SCHEDULED AN APPOINTMENT. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,100.

Reported

Jun 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

BMW of North America, Inc. (BMW) is recalling certain 2017 X5 sDrive35i, X5 xDrive35i, X5 xDrive50i, X5 xDrive35d, and X5 xDrive40e vehicles. These vehicles are equipped with passenger frontal air bag modules using certain air bag inflators that may not vent properly in the event of a crash necessitating deployment of the passenger frontal air bag.

Risk: If the inflator cannot vent properly, the inflator may rupture, resulting in metal fragments striking the vehicle occupants and causing serious injury or death.

Remedy: BMW has notified owners, and dealers will replace the air bag modules, free of charge. The recall began on March 20, 2017. Owners may contact BMW customer service at 1-800-525-7417.

BMW North America, LLC (BMW) is recalling certain 2017 BMW X5 M and BMW X6 M vehicles. The vehicles are equipped with 21-inch tires, however the Tire Information Label states that the vehicles are equipped with 20-inch tires. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Risk: The incorrect tire size on the label does not comply with FMVSS number 110.

Remedy: BMW has notified the affected owners and is providing them with a corrected tire information placard, free of charge. The recall began June 15, 2017. Owners may contact BMW customer service at 1-800-525-7417.

BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.

Risk: The melting intake manifold can increase the risk of a fire.

Remedy: BMW will notify owners, and dealers will inspect and replace the EGR cooler as necessary. If a leak has already occurred, the engine intake manifold will also be replaced. These repairs will be made free of charge. The recall began May 13, 2019. Owners may contact BMW customer service at 1-800-525-7417.

BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.

Risk: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

Remedy: Dealers will replace the high-pressure fuel pump, free of charge. Owner notification letters were mailed on January 14, 2022. Owners may contact BMW customer service at 1-800-525-7417.

BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.

Risk: A melting intake manifold increases the risk of a fire.

Remedy: Dealers will replace the EGR cooler and inspect the intake manifold, replacing it as necessary, free of charge. This recall includes all vehicles previously recalled under 18V-755. Vehicles previously recalled under 18V-755 will need to have the new remedy performed for this recall. An interim owner notification letter was mailed on January 18, 2022. The remedy is expected to be available in June 2022. Owner notification letters were mailed on July 6, 2022. Owners may contact BMW customer service at 1-800-525-7417.

BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.

Risk: An electrical short increases the risk of a fire.

Remedy: Dealers will inspect and replace the water pump and plug connector as necessary, and install a protective shield, free of charge. Owner notification letters were mailed on March 28, 2025. Owners may contact BMW customer service at 1-800-525-7417.