2014 Mercedes Sprinter

Odometer Fraud. The contact purchased a 2014 Mercedes-Benz Sprinter 2500. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 70,000 and at the time of registration, it was discovered that the mileage was 223,000.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2014 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, a loud pop was heard, and noticed there was smoke coming from the engine with the check engine warning light illuminated. The contact was a Sprinter van driver. The contact pulled the vehicle over and had the passengers located in the vehicle exit the vehicle. The contact stated that the engine had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was not filed, however, the cause for the failure was not yet determined. A police report was not filed. No injuries were sustained. The vehicle was towed to an independent mechanic. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 131,000.

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

Fire

The van won’t throttle when requested and will lose power going uphill. I can set the cruise at 70 but the van will only accelerate to 55 to 65. When going uphill it will drop all the way to 45 mph with no ability to accelerate. Mercedes in Missoula has looked at it and said it’s the way the new update “fixed” the limp mode and there is nothing wrong with it. Our personal mechanic has also concluded there is nothing wrong. We live in rural Montana and this is our main vehicle as we have a large family. It’s extremely scary to have a semi come screaming up behind you and not having anywhere to go.

Reported

Jun 2023

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

The contact 2014 Mercedes-Benz Sprinter 2500. The contact stated that the vehicle lost motive power while driving approximately 65 MPH. The check engine warning light was illuminated. The vehicle veered to the side of the roadway. The vehicle was able to be restarted; however, while the accelerator pedal was depressed, the vehicle failed to properly accelerate. The vehicle was towed to a dealer where it was diagnosed that the ECU computer needed to be replaced. On another occasion, while driving approximately 45 MPH, and the accelerator pedal was depressed but the vehicle did not accelerate as designed. Additionally, the contact stated that there was a whooshing sound coming from the vehicle, with the check engine warning light illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the turbo, wastegate, and control unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 177,000.

Reported

Apr 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

Ever since I bought the vehicle, I have had to take it in usually multiple times a year to the dealership. Because water randomly dumps into the vehicle on the passengers from the roof AC unit.! On one occasion going down the highway at night it dumped water on a newborn baby in a car seat causing us to pull off onto the side of the highway at night in an emergency fashion. It has been into the dealership countless times for the same problem and has supposedly been fixed every time. but it has never truly been fixed and it’s still a problem. I am currently being told to just keep bringing it in every time it happens or year. The water then started seeping through the cracks in the air conditioner filling up the interior dome lights. And now is seeping out between the headliner, staining everything. I have been told things like there was a hole without caulking, there wasn’t a screen on the filter, they forgot a gasket, it was the rainwater, it was condensation buildup. The gasket can’t stand the Arizona sun. But Whatever issues may have been fixed. It never solved the problem It continues to be on going. I will send a picture of the last invoice to show it’s real, but I have folders of them.

Reported

Feb 2023

Incident date

Dec 2014

Mileage

Not provided

Outcome flags

None reported

THE FOLLOWING HAS BEEN SENT TO MERCEDES CORPORATE CUSTOMER SERVICE All of the following has started happening since an exhaust recall was done by Mercedes. In September 2022, we were driving cross country to Denver Colorado and enough codes piled up in the background that we went into limp mode in the middle of 70 MPH highway traffic. This happened without warning and was an extreme safety concern. But I was lucky to be near an exit and already in the right lane. I reset these codes and finished going to Denver the next day. The two Sprinter dealers in Denver were backlogged several weeks; so we spent over $600 trying to troubleshoot the issues with Colorado Fleetworks, a qualified Sprinter specialist. He checked codes too; ran other diagnostics; replaced the fuel filter and air filter even though they had been done only 10,000 miles earlier; and performed a forced DPF regeneration. He also replaced the DPF pressure sensor. This work did not help change the daily multiple code problems. We had to reset them every day coming back from our trip. When we returned home we took it to the dealer. They confirmed the codes, reset them, and test drove it 25 miles. Since codes didn't return, they said, "There is nothing we can do if we don't witness active codes." I said, "How active do they have to be? I will have codes in the next 20 to 30 miles like I do every day I drive it." These never happened in the 6 years prior to the recall wok. Either the programming is confused, some of the new sensors are faulty, or something. A totally separate problem is the faulty factory crimps on the connector of the rail pressure sensor. This is a known defect; and we've had the exact same symptoms and code as noted in Xentry TSB MC-10135520-9999. The engine has actually cut off when turning into traffic a few times. This is an extreme safety concern.

Reported

Feb 2023

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

Just at roughly 100,000 miles under-body brake lines rusted out at started leaking making the vehicle inoperable and unsafe to drive.

Reported

Aug 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

Hanger for Diesel Particulate Filter cracked and cracked the DPF as well. Causing some exhaust to vent to cabin compartment. If one was to believe social media there are THOUSANDS of these and Mercedes chooses to look the other way. All the while charging more than $4,000 to repair. Dealer has confirmed. No engine lights.

Reported

Jun 2022

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

Diesel fuel leaking from hose that goes into engine.

Reported

Nov 2021

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Mercedes-Benz Sprinter 2500. The contact stated that while her partner was driving at an unknown speed, a stop engine warning message illuminated on the instrument panel as oil leaked out of the engine. The engine had also begun to seize as her partner pulled the vehicle off to the side of the road. Due to the failure, the contact's partner had the vehicle towed to an independent mechanic who informed her partner that the chain tension was loose and that the engine needed to be replaced. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V764000 (Engine and Engine Cooling). The manufacturer was notified of the failure and informed her that the VIN was not included in the recall. The contact had the engine replaced and the vehicle was repaired. The failure mileage was 85,711. Consumer also has a defective chain tensioner from the failed engine.

Reported

Nov 2021

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Mercedes-Benz Sprinter 2500. The contact stated while driving at 35-40 MPH, he saw smoke coming from underneath the hood of the vehicle. There were no warning lights illuminated. The contact stated as he veered to the side of the road, the vehicle inadvertently stalled. The vehicle was towed to the dealer who informed the contact that they were unable to diagnose the vehicle. Then the vehicle was towed to the independent mechanic who diagnosed that the engine needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 200,000.

Reported

Oct 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

Fire

received a recall for the ESP electronic stability control system inApril 2021, dealership made an appointment for May 2021. Then told me the reaper parts were not available, but would contact me asp, . Today, August 26th I checked to see why no notification, was told thy had the parts, but could not get to my project until later October. I told them that date would not work asm I was driving the vehicle to New York beginning October first. They failed to call me, and now put me at the back of the line for repairs. My notice from your office, dated August and received on the 18th go August suggests the time for repair would be one hour. My problem, related to their failure to notify, is I can not wait till late October. Any help?

Reported

Aug 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Mercedes-Benz Sprinter 3500. The contact stated while driving 60 mph, the rear wheel speed sensor failed causing the transmission to inadvertently downshift. The contact stated that the abs warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed. The mechanic determined that the rear wheel speed sensor needed to be replaced. The vehicle was repaired however, the failure recurred two years later. The contact was relating the failure to NHTSA campaign number: 21V042000 (Electronic Stability Control). The manufacturer was not informed of the failure. The failure mileage was approximately 28,000.

Reported

May 2021

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

MY SPRINTER WENT INTO LIMP MODE. WOULD NOT GO OVER 10 MILES PER HOUR. HAD IT TOWED TO A MERCEDES BENZ DEALER. REPLACED UPSTREAM AND DOWNSTREAM SENSORS. THE UPSTREAM NOX SENSOR WAS MALFUNCTIONING. I RECIEVED A LETTER FOR A RECALL WITH THIS PROBLEM. MERCEDES BENZ DOES NOT RECOGNIZE THIS REPAIR AS A FIX. PLEASE ADVISED [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Reported

Mar 2021

Incident date

Feb 2021

Mileage

Not provided

Outcome flags

None reported

WHEELE SPEED SENSOR PROBLEMS AND NEEDING REPLACED EVERY 3 4 MONTHS

Reported

Mar 2021

Incident date

Mar 2021

Mileage

Not provided

Outcome flags

None reported

THIS VEHICLE, PLUS NUMEROUS OTHER MB MODELS, ARE THE SUBJECT OF AN EMISSIONS LAWSUIT. THERE IS A REMEDY AVAILABLE TO RECTIFY THE ISSUE AND TO QUALIFY THE RESPECTIVE OWNERS TO SOME SIGNIFICANT COMPENSATION. I DISCOVERED THIS BY ACCIDENT ON-LINE. I HAVE NOT BEEN CONTACTED BY MB AND THERE IS NO RECALL FROM NHTSA. MY QUESTION IS WHY ISN'T THERE A NHTSA RECALL? FOR MORE DETAILS, ACCESS THE HAVENS BERGMAN WEBSITE. THEY ARE THE LEAD ATTORNEYS PURSUING THE CASE. REGARDS, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Reported

Mar 2021

Incident date

Mar 2021

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE SURGED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE DROVE AS DESIGNED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN LOCAL DEALERS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR WHEEL SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 15,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Mar 2021

Incident date

Mar 2017

Mileage

Not provided

Outcome flags

None reported

WHEEL SPEED SENSOR ON VEHICLE HAS MALFUNCTIONED MULTIPLE TIMES. WHEN SPEED SENSOR MALFUNCTIONS THE VEHICLE SPEED SURGES AND OPERATES ERRATICALLY ON ITS OWN. CONDITION HAPPENS WHEN VEHICLE IS IN MOTION. CONDITIONS HAPPEN AT DIFFERENT SPEEDS

Reported

Mar 2021

Incident date

Feb 2021

Mileage

Not provided

Outcome flags

None reported

IT STARTED WITH TRANSMISSION NOT SHIFTING, DASH WARNING LIGHTS FLASHING, NO CRUISE CONTROL ALL WHILE IN MOTION

Reported

Jan 2021

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

Crash

WHEEL SPEED SENSORS MALFUNCTIONING WHILE DRIVING. GOING ON THE THIRD TRIP TO THE DEALER FOR RNR. THIRD FAULT AFTER A COUPLE OF HUNDRED MILES SINCE THE SECOND RNR. MANY INTERNET FORUMS EXPLAIN SAME ISSUES N FRUSTRATIONS. VEH HAS ONLY 13500 MILES, THREE RNRS WITHIN THE 500-1000 MILES.

Reported

Dec 2020

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

None reported

IN JUNE OF 2020 THIS VEHICLE CAUGHT ON FIRE, ORIGINATING IN THE ENGINE COMPARTMENT ACCORDING TO MY DRIVER. THE VEHICLE WAS A TOTAL LOSS RESULTING IN NO BODILY HARM AND MY INSURANCE COMPANY PAID ME A SETTLEMENT AND IS STILL INVESTIGATING LAST I HEARD. I ALSO HAD TO REPLACE TWO WHEEL SPEED SENSORS OUT OF POCKET THAT MY LOCAL DEALER DIDN'T RECOGNIZE THEY SHOULD HAVE BEEN COVERED UNDER WARRANTY. MY DEALER DID EVENTUALLY ACKNOWLEDGE THEY SHOULD HAVE BEEN COVERED, BUT REFUSE TO REIMBURSE SINCE THEY DIDN'T DO THE WORK.

Reported

Dec 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

Fire

RECENTLY THREE ELECTRONIC BRAKING ASSIST LIGHTS HAVE (ANTI-LOCK, ESP, AND ANTI-SKID) HAVE LIT ON MY DASHBOARD AT RANDOM TIMES. ON AT LEAST TWO OCCASIONS THE ENGINE HAS ACCELERATED WITHOUT ME TOUCHING THE PEDAL.*DT*JB TYPICALLY THIS IS WHILE THE VEHICLE IS IN MOTION.

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

I WAS DRIVING ON THE HIGHWAY DURING RAIN AND 3 MESSAGES DISPLAYED ON THE DASH: 1) ESP (ELECTRONIC STABILITY PROGRAM) VISIT WORKSHOP, 2) ASR (ACCELERATION SLIP REGULATION) ICON VISIT WORKSHOP AND 3) ABS (ANTI-LOCK BRAKING SYSTEM) VISIT WORKSHOP. ALSO RECEIVED COLLISION AVOIDANCE ASSIST INOPERATIVE NOTIFICATION. I PULLED OFF THE HIGHWAY AND EXPERIENCED UNEXPECTED ACCELERATION AND ERRATIC GEAR SHIFTING RESULTING IN EXTREMELY UNSAFE OPERATION. LATER, MERCEDES SERVICE DETERMINED THE LEFT REAR WHEEL SPEED SENSOR WAS THE PROBLEM (SEE ATTACHED). DIAGNOSIS AND FIX WAS $473.99 PLUS TAX. THEY SAID THIS IS A COMMON PROBLEM WITH SPRINTERS ESPECIALLY IF UPLIFTED TO RV. I UNDERSTAND THERE IS AN ONGOING NHTSA INVESTIGATION OF THIS PROBLEM. I STRONGLY BELIEVE THESE WHEEL SPEED SENSORS SHOULD BE RECALLED DUE TO THEIR EFFECT ON ESP, ASR, ABS AND COLLISION AVOIDANCE ASSIST CAUSING UNEXPECTED ACCELERATION AND ERRATIC GEAR SHIFTING WHICH RESULTS IN EXTREMELY UNSAFE OPERATION.

Reported

Nov 2020

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING ON INTERSTATE HIGHWAY, THE FOLLOWING WARNING MESSAGES APPEARED: ABS, ESP AND ARS NOT FUNCTIONING AND TAKE TO WORKSHOP. ALSO, THE BLINDSPOT WARNING ON MIRRORS STOPPED WORKING, AS DID THE CRUISE CONTROL. DROVE SEVERAL HOURS TO NEAREST MERCEDES DEALERSHIP WITHOUT THESE SAFETY FEATURES. PROBLEM DIAGNOSED AS RPM SENSOR FAILURE. WAS ADVISED THAT ALTHOUGH ONLY ONE SENSOR FAILED, THEY RECOMMENDED REPLACING BOTH AT THE SAME TIME. AT THE TIME, THE VEHICLE ONLY HAD 40,111 MILES ON ODOMETER, BUT WAS NOT COVERED UNDER WARRANTY. SERVICE ADVISOR STATED THAT SENSOR MAY HAVE GOTTEN HOT, SUGGESTING I HAD DRIVEN WITH EMERGENCY BRAKE ON. I TOOK EXCEPTION TO THIS, AS I RARELY EMPLOY THE E-BRAKE UNLESS I AM ON A VERY STEEP INCLINE, AND HAD NOT USED DURING THIS TRIP. REPAIR COST TOTALED OVER $700. COPY OF BILL ATTACHED. THIS OCCURRED ON SEPTEMBER 8, 2018, AS I WAS BEGINNING A MULTI-STATE TRIP.

Reported

Nov 2020

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

AFTER DRIVING FOR SEVERAL HOURS, THE CRUISE CONTROL WOULD DROP OUT & THE ABS, STABILITY CONTROL & WHEEL SPEED SENSOR LIGHTS WOULD COME ON.

Reported

Oct 2020

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

ABS SAFETY FOR OUR 2015 MERCEDES SPRINTER CHASSIS [XXX]. TWO YEARS AGO WE STARTED TO HAVE PROBLEMS WITH OUR ABS BRAKING. TWO DIFFERENT DEALERS SAID THE RIGHT REAR SENSOR IS DEFECTIVE. THEY WERE CHANGED BUT PROBLEM RETURNED. WE ARE CONCERNED ABOUT OUR SAFETY NOT HAVING BRAKES THAT SHOULD WORK ACCORDING TO THE MANUFACTURE. WITH OUT ABS THE CRUISE CONTROL DOES NOT WORK EITHER. THANK YOU FOR ANY HELP. NOTE; THE MANY FRUSTRATED OWNERS DISCUSSIONS ON THE INTERNET ABOUT THIS PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Reported

Oct 2020

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

POWER STEERING WENT OUT AND CAR CRASHED. MERCEDES BENZ WALNUT CREEK CALIFORNIA REFUSED FREE REPAIR

Reported

Sep 2020

Incident date

Apr 2017

Mileage

Not provided

Outcome flags

Crash

VEHICLE WAS DRIVEN ABOUT 5 MILES, PARKED AND NOT RUNNING, ABOUT 2.5HRS LATER FIRE STARTED ON THE LEFT REAR SIDE / UNDERCARRIAGE. FUEL TANK CAUGHT FIRE. NO PRIOR RUNNING DEFECTS. STARTING POINT FOR THE FIRE APPEARS AT OR NEXT TO FUEL TANK ON THE LEFT SIDE WITH THE FIRST FLAMES VISIBLE UP THE LEFT REAR WHEEL HOUSING WITH THE VEHICLE PARKED ON A SLIGHT INCLINE AND THIS ETCHED IN AN ARC SHAPE ABOVE THE LEFT REAR WHEEL. INSIDE VEHICLE NO PERSONAL ITEMS OR AFTERMARKET MODIFICATIONS. FIRE SPOTTED APPROXIMATELY 3:15 - 3:17 EASTERN TIME, WEATHER TEMPS IN MID 70S. THIS WAS A HIGH TOP 12 PASSENGER MODEL 144" WHEELBASE WITH AUXILIARY AIR AND HEAT OPTIONS. NO OCCUPANTS AND NO INJURIES.

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

Fire

AT APPROXIMATELY 11,600 VEHICLE MILES THE DEF WARNING MESSAGE CAME ON STATING THAT THERE WERE ONLY 10 REMAINING STARTS LEFT ON THE VEHICLE. PREVIOUS MESSAGE PRIOR TO THIS WAS TO CHECK THE DEF SYSTEM LEVEL. DEF HAD BEEN ADDED FOR THE PREVIOUS 2500 MILES EVERY 500 MILES TO MAINTAIN A FULL TANK. SINCE I WAS IN WYOMING THERE WERE NO MERCEDES DEALERS AVAILABLE TO TROUBLESHOOT THE WARNING MESSAGES. AFTER THE LIMITING START MESSAGE I CONTACTED THE NEAREST MERCEDES DEALER IN FARMINGTON, UTAH FOR AN EMERGENCY APPOINTMENT THE FOLLOWING DAY. I DROVE APPROXIMATELY 260 MILES FROM THE TETONS IN WYOMING TO HAVE THE SYSTEM CHECKED AND REPAIRED AT MY EXPENSE. THE REPAIR REQUIRED THE REPLACEMENT OF THE DEF TANK AND ASSOCIATED COMPONENTS AT A COST OF $3,400.00. MERCEDES REFUSED TO COVER THE COST OF REPAIR DUE TO VEHICLE AGE FOR THE STATE( NC ) NOT COVERED IN EXTENDED EMISSIONS WARRANTY.

Reported

Sep 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A FOREST RIVER SOLERA RV TRAILERED TO A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ENGINE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN MERCEDES-BENZ DEALERS WHERE, THE KNOCK SENSOR WAS REPLACED. THE CONTACT ALSO STATED THAT WHENEVER ONE OF THE SPEED SENSORS ON THE WHEELS FAILED, THE GEAR SHIFTER FAILED TO OPERATE INTERMITTENTLY. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE SUN MOTOR CARS, INC LOCATED AT 6677 CARLISLE PIKE, MECHANICSBURG, PA 17050, WHERE THE TECHNICIAN DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.

Reported

Aug 2020

Incident date

Oct 2015

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING ABOUT 30 MILES PER HOUR ON A SLIGHTLY BUMPY ROAD, THREE INDICATOR LIGHTS ON THE DASHBOARD STARTED TO SHOW PROBLEMS WITH THE ABS, ASR/BAS, AND EBD SYSTEMS. ACCORDING TO THE ONBOARD DIAGNOSTICS THE ROOT PROBLEM IS A FAULTY RIGHT REAR WHEEL SPEED SENSOR. THIS DESIGN SEEMS TO HAVE PUT THE WHEEL SPEED SENSOR IN A DANGEROUS POSITION EXPOSED TO THE ELEMENTS, WHICH CAUSES IT TO DEGRADE AND STOP WORKING AT A HIGH RATE.

Reported

Aug 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

VEHICLE HAS HAD TWO SPEED SENSORS REPLACED, FIRST ONE IS THE LEFT REAR AT ONLY 10,385 MILES MAY 29TH 2020. THE SECOND ONE ON THE RIGHT REAR AT 10,615 MILES JULY 8TH 2020. DEALERS ARE AWARE OF THE SPRINTERS HAVING THIS ISSUE YET THERE HAVE BEEN NO RECALLS ON THIS. AS OF THIS DATE TOTAL COST TO GET IT OPERATING SAFELY AGAIN IS $1018.93 ( PARTS AND LABOR ) WHEN THESE GO OUT THERE IS NO WARNING WHILE YOU ARE DRIVING DOWN THE ROAD WHICH YOU THEN LOSE YOUR ABS BRAKING, TRACTION CONTROL AND STABILITY CONTROL. AFTER INVESTIGATING THIS IT IS A KNOWN FACT AND HAS BEEN FOR YEARS. THIS IS A VERY SERIOUS SAFETY ISSUE AND NOT ANY TECHNICIAN CAN REPLACE THIS. ALL THIS HAPPENS WHILE IN MOTION CITY DRIVING AND HIGHWAY DRIVING.

Reported

Jul 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

AT HIGHWAY SPEED THE VEHICLE SUDDENLY SHIFTED DOWN AND I NOTICED 3 YELLOW WARNING LIGHTS: ABS, ESP, ASR/BAS. FORTUNATELY, I WAS ABLE TO PULL OVER. I PHONED A MERCEDES DEALER AND WAS TOLD IT SOUNDED LIKE A FAULTY WHEEL SPEED SENSOR AND THAT IT WAS OK TO DRIVE WITH CAUTION. A AUTHORIZED SPRINTER REPAIR CENTER DID DIAGNOSE THE REAR WHEEL SPEED SENSOR. $345.00 LATER THE PROBLEM IS FIXED. THE SERVICE MANAGER SAID THEY SEE A LOT OF THESE. HE SAID THAT THE REPLACEMENT SENSOR HAS A NEW PART NUMBER WHICH TELLS HIM THAT IT HAS PROBABLY BEEN IMPROVED. I HOPE SO!

Reported

Jun 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

ABS, TRACTION CONTROL AND STABILITY CONTROL LIGHTS CAME ON WHILE GOING DOWN THE ROAD. THIS OBVIOUSLY DISABLED ALL OF THE ABOVE FUNCTIONS. CAUSE OF FAILURE WAS VERIFIED TO BE A FAULTY LH WHEEL SPEED SENSOR BY THE REPAIR SHOP. *TR

Reported

Jun 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE TRACTION CONTROL FAILED WITHOUT WARNING. THE CONTACT COASTED TO THE SHOULDER, TURNED THE VEHICLE OFF AND BACK ON WHICH FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF EASTON (4300 MORSE XING, COLUMBUS, OH 43219, (888) 530-5742) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE ABS SENSORS WERE REPLACED HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. THE VIN WAS NOT AVAILABLE.

Reported

Feb 2020

Incident date

Jul 2014

Mileage

Not provided

Outcome flags

None reported

PROBLEM WITH SPEED SENSORS . I HAVE REPLACED THE SPEED SENSOR ON MY VEHICLE ON FOUR DIFFERENT OCCASIONS. THIS SEEMS TO BE A REOCCURRING PROBLEM THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE GETS SERIOUSLY INJURED. MERCEDES BENZ SEEMS TO BE DOING NOTHINGS TO RECTIFY THIS PROBLEM. PLEASE BE CONCERNED THAT THE PUBLIC NEEDS YOUR HELP WITH THIS AS SOON AS POSSIBLE.

Reported

Feb 2020

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

I STARTED TO SMELL EXHAUST FUMES ON THE CAB OF MY VAN. I AM HAVING HEADACHES AND NOSEA . DOING RESEARCH ONLINE I DISCOVERED THAT THIS IS A COMMON PROBLEM WITH 2014 MERCEDES SPRINTER. THIS IS A HEALTH HAZARD AND A SAFETY ISSUE. THERE ARE NO SENSORS ON .

Reported

Jan 2020

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

WE GOT A NOTICE ABOUT RECALLS

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 MERCEDS-BENZ SPRINTER 3500. WHILE DRIVING VARIOUS SPEEDS, THE ABS, ESP, AND BAS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SAN JOSE (3000 E CAPITOL EXPY, SAN JOSE, CA 95148, (408) 214-3009) WHERE THE FRONT PASSENGER WHEEL SPEED SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THAT FROM WHEEL SENSORS NEEDED TO BE REPLACED AT DIFFERENT TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000. *TR CONSUMER STATED FAILURES HAPPENED IN A PERIOD 0F 3 YEARS.*JB

Reported

Sep 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING VARIOUS SPEEDS, THE REAR PASSENGER AND DRIVER'S SIDE WHEEL SPEED SENSORS FRACTURED. THE CONTACT HEARD A POPPING SOUND PRIOR TO THE FAILURE. ADDITIONALLY, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE BRAKE ASSIST, TRACTION CONTROL, AND ANTI-SKID FEATURES DEACTIVATED. THE CONTACT STATED THAT THE FAILURE RECURRED EIGHT TIMES. RBM OF ALPHARETTA (LOCATED AT 345 MCFARLAND PKWY, ALPHARETTA, GA 30004, (678) 637-2333) AND SEVERAL OTHER UNKNOWN DEALERS PREVIOUSLY REPLACED THE SPEED SENSORS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

Reported

Aug 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL -- I CONTINUE TO GET POSTCARDS AND/OR EMAILS FROM MERCEDES BENZ REGARDING THE NHSTA RECALL #16V077. THE LATEST EMAIL CAME TODAY. BUT I HAD THE RECALL WORK DONE ON AUGUST 24, 2018. APPARENTLY MERCEDES BENZ DOES NOT KNOW THAT THE RECALL HAS BEEN PERFORMED, EVEN THOUGH THE MERCEDES BENZ DEALER WHO PERFORMED THE RECALL WORK ASSURES ME THAT THERE ARE NO OUTSTANDING RECALLS ON THIS VEHICLE.

Reported

Mar 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

DIESEL PARTICLE FILTER CONNECTOR BREAKING. CONNECTOR BREAKS ALLOWING CARBON MONOXIDE TO ENTER THE PASSENGER COMPARTMENT. HOT EXHAUST GASES BURN AND MELT WIRING UNDER TRUCK CUTTING OFF ENGINE POWER CAUSING VEHICLE TO STALL WHILE DRIVING.

Reported

Feb 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

ON: CITY STREET, IN STOP AND GO TRAFFIC. UPON PULLING OFF FROM A DEAD STOP, THE VEHICLE BEGAN JERKING, THEN ACCELERATING UNCONTROLLABLY. I COULD NOT SLOW THE VEHICLE WITH THE BRAKES. IF I HAD NOT MOVED THE GEAR SELECTOR TO NEUTRAL, I WOULD HAVE HIT THE CAR IN FRONT OF ME. ABS, ANTI-SKID, AND TRACTION WARNING LIGHTS CAME ON, AND I BARELY HAD ENOUGH POWER TO PULL OFF TO A SAFE PLACE. AFTER SITTING A FEW MINUTES, I WAS ABLE TO DRIVE THE VEHICLE SAFELY TO THE DEALER. DEALER REPLACED RIGHT REAR WHEEL SPEED SENSOR UNDER WARRANTY WITH WHAT THEY CALLED AN "IMPROVED PART", BUT THERE ARE THREE MORE SPEED SENSORS. *DT*JB

Reported

Dec 2018

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

ABS BRAKE SAFETY ISSUE WITH 2014 MERCEDES SPRINTER 3500. JUST COMPLETED 5,000 MILE TRIP WHERE THE ABS WARNING LIGHT CAME ON LESS THAN 200 MILES AFTER STARTING THE TRIP. THE ABS WARNING CAME ON EVERY DAY OF DRIVING AFTER 5 TO 100 MILES AND WOULD RESET AFTER SHORT STOPS WITH ENGINE TURNED OFF FOR 30 MINUTES OR LESS AND THE ABS LIGHT WOULD GO OFF BUT CAME BACK ON AFTER SHORT DISTANCE. IF THE VEHICLE SAT OVER NIGHT THE ABS LIGHT WOULD STAY OFF FROM 5 TO 100 MILES THE NEXT DAY BEFORE COMING BACK ON. SEVERAL TIMES WHEN THE ABS WAS ABOUT TO FAIL THE VEHICLE WOULD BEGIN TO BUCK AND THE ENGINE RPM WOULD RAPIDLY INCREASE CAUSING THE VEHICLE TO SURGE FORWARD IF GOING SLOWER THAN 20 MILES PER HOUR. WHILE THE ABOVE IS HAPPENING THERE IS A GRINDING SORT OF NOISE COMING FROM THE ENGINE COMPARTMENT ON THE LEFT SIDE BEHIND THE FIREWALL AND IF YOU ARE BREAKING AT THE SAME TIME IT FEELS LIKE THE BRAKES LOSE PRESSURE AND THE PEDAL GOES TO THE FLOOR.. TWO TIMES THIS ALMOST CAUSED AN ACCIDENT. THE FIRST WAS AT A GAS STATION WHERE I JUST FILLED THE TANK AND WAS PULLING OUT OF THE STATION AND THE ABS PROBLEM OCCURRED ALMOST PUSHING ME INTO THE TRUCK LEAVING THE GAS STATION AHEAD OF ME. THE SECOND TIME WAS IN TAOS NM. I WAS AT A RED LIGHT DOWNTOWN AND WHEN IT TURNED GREEN I TURNED LEFT FOR A SHORT WAY THAT LED TO A STOP SIGN AND WHILE STOPPING THE VEHICLE IT STARTED BUCKING AND THEN THE RPM INCREASED PUSHING ME THROUGH THE STOP SIGN UNTIL I WAS ABLE TO HOLD IT BACK PUSHING AND PUMPING ON THE BREAK AS HARD AS I COULD. IF THE ABS FAILS WHEN TRAVELING ABOVE 20 MILES PER HOUR IT SOMETIMES BUCKS AND THEN INCREASES THE RPM THAT CAN BE CONTROLLED BY BREAKING. ONE TIME I JUST LET IT GO TO SEE WHAT IT WOULD DO AND IT INCREASED THE RPM TO 3800 BEFORE I USED THE BREAK TO KEEP IT FROM RED LINING THE ENGINE.

Reported

Oct 2018

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF SANTA FE, 2586 CAMINO ENTRADA, SANTA FE, NM 87507, (505) 913-2900) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 11/27/18*JB

Reported

Sep 2018

Incident date

Sep 2017

Mileage

Not provided

Outcome flags

None reported

I HAVE BEEN WAITING FOR THE TAKATA AIRBAGS TO BE REPLACED FOR OVER A YEAR. I AM WORKING WITH FAIRFIELD MERCEDES (FAIRFIELD CALIFORNIA) AND STILL NO PARTS. IS THIS TRUE OR AM I BEING DELAYED BY THE DEALER?

Reported

Aug 2018

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER (MX2CA170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ROCHESTER (4296 W HENRIETTA RD, ROCHESTER, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Aug 2018

Incident date

Feb 2016

Mileage

Not provided

Outcome flags

None reported

2014 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.*JS

Reported

Aug 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF WESTMINSTER, 10391 WESTMINSTER BLVD, WESTMINSTER, CO, 303-410-7800) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN IT WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Jul 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE RV. THE DEALER (ARROW HEAD MERCEDES-BENZ IN PHOENIX, ARIZONA, 623-583-7200) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

May 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported