2013 Mercedes Sprinter

The right rear axle shaft assembly wheel bearing seal failed. The right rear ABS Sensor, aka (rotational Speed Sensor, wheel speed sensor) failed. These parts are available for inspection. The vehicle unexpectedly accelerated without me pressing the accelerator as I approached a red light at an intersection, putting my safety and others at risk. I had to slam on the brakes with all my might to get the vehicle to stop from going through the intersection. The road was wet, and the front wheels locked while the rear wheels continued to be driven by the engine without any input from the accelerator pedal. Eventually, the vehicle stopped, and the engine acceleration went back to normal operation. The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle and parts have been inspected by me, as the vehicle owner. The warning lamps suddenly illuminated on the instrument panel just prior to the incident. The warning lamps came on as I was approaching the intersection. The warning lamps that came on were the engine diagnostic indicator lamp aka Malfunction indicator lamp, the Anti-lock brake system warning light, the brake assist system warning light, the electronic stability program warning light. I also hear what sounded like the ABS Control Unit rapidly cycling just prior to the uncontrolled acceleration while nearing the intersection. I used diagnostic equipment and performed a visual inspection of the components, concluding that they needed replacement. Grease from the leaking right rear wheel bearing seal fouled the right rear wheel speed sensor. The wheel speed sensor cable develops cracks near the wheel hub. I believe these parts are defective and can cause erratic, uncontrollable, unsafe driving risks that could lead to accidents and injuries. The symptoms and warning indications went away after the parts were replaced. I still have these parts as I feel they should be inspected by NHTSA personnel to make a safety recall.

Reported

Jun 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Mercedes-Benz Sprinter 2500. The contact stated that the vehicle was leaking engine oil with the oil warning light flashing on the instrument panel. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN regarding the issue. The vehicle was not diagnosed or repaired. The failure mileage was approximately 180,000.

Reported

Nov 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving at an undisclosed speed, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that she safely drove the vehicle to her residence. The contact stated that when she opened the hood, she discovered that the vehicle was leaking power steering fluid. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.

Reported

Oct 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

My Sprinter van was purchased used, and I was alerted of a recall on my vehicle where I took it in for service. However, the issues were not addressed and caused further damage to my vehicle. When I addressed those issues, I contacted the manufacturer, who refused to reimburse me for the repairs. The vehicle, despite it still being "fixed", continues to have ongoing issues related to the recall.

Reported

Jun 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

The electronic steering lock "jams". The only way to get the ignition to turn is to jack up the front tires to release the pressure on the wheels and jiggle the steering wheel while trying to start the car. Even doing this isn't instantaneous. Sometimes you have to physically wiggle the tires left/right while jiggling the wheel. This is well documented on Youtube/other internet sites. This has happened at least 6 or more times and has been taken into the Sprinter Dealer for repair. They couldn't replicate the issue and therefore did nothing.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving, the vehicle failed to exceed 20 MPH. The contact stated that the vehicle had lost motive power. The vehicle was taken to an independent mechanic where the wheel speed sensor was replaced. The contact received notification of NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 34,200.

Reported

Jun 2022

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving 60 MPH and attempting to activate the cruise control, the vehicle failed to remain in cruise control mode. The contact stated that the ABS, traction control, and check engine warning lights were illuminated. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under a related recall. The failure mileage was approximately 41,000.

Reported

Aug 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving 65 mph, the ABS warning light and two other unknown warning lights illuminated. The contact stated he continued to drive the vehicle. The contact stated the vehicle was not taken to be diagnosed nor repaired however, the contact replaced the driver’s side rear wheel speed sensor himself. The contact received a recall notification for NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 12,200. VIN tool confirms parts not available.

Reported

Jul 2021

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

Speed sensor failures caused ESP & ABD disabled. Both front and rear sensors had problems frequently! The mechanics at different dealership told me that the sensor has design deficiencies and it happens all the time.

Reported

Jul 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact received a repair for the rear wheel speed sensors and now they were unable to exceed 50 mph while driving. The contact stated that the vehicle was possibly in Limp Mode. The contact contacted the dealer who performed the repair however, the contact was unable to take the vehicle in for an appointment. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 33,000.

Reported

Jun 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855) 661-9151) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

May 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

ON MARCH 22, 2020, THE VEHICLE ENTERED THE 'LIMP HOME MODE' WHILE TRAVELING ON AN INTERSTATE HIGHWAY, WHERE THE SPEED LIMIT WAS 70 MPH. PRIOR TO THE FAILURE, WARNING LIGHTS WERE PRESENT ON THE DASHBOARD FOR ABS, ESP, AND ASR, WITH CRUISE CONTROL DISABLED. THESE INDICATOR LIGHTS WOULD CLEAR OCCASIONALLY AFTER THE VEHICLE WAS NOT IN USE FOR A PERIOD OF TIME, AND THEN REAPPEAR AGAIN AFTER DRIVING FOR ABOUT AN HOUR OR TWO. THE VEHICLE WAS TOWED TO A DEALERSHIP, WHERE TWO FAILED SPEED SENSORS WERE REPLACED TO CORRECT THE PROBLEM. A YEAR LATER, THE WARNING LIGHTS ARE BACK, WITH THE LOSS OF CRUISE CONTROL. IT HAS NOT ENTERED INTO THE 'LIMP HOME MODE' AS OF NOW. I HAVE READ NEWS ARTICLES THAT WERE INITIALLY PUBLISHED ABOUT 6 MONTHS AGO, THAT SAID THAT THIS IS A KNOWN PROBLEM THAT IS BEING INVESTIGATED BY NHTSA. WHAT IS THE STATUS AND IS MERCEDES DOING ANYTHING TO ADDRESS THIS ISSUE? TO HAVE THE VEHICLE SUDDENLY ENTER INTO 'LIMP HOME MODE' ON THE INTERSTATE WHERE SPEED LIMITS ARE 70 MPH IS A SAFETY CONCERN.

Reported

Apr 2021

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING AT APPROX. 65 MPH THE CRUISE CONTROL WENT OFF AND THREE WARNING LIGHTS CAME ON INCLUDING ABS AND 2 OTHER NEXT THAT ONE LOOKING LIKE A SWERVE CONTROL OR SLIPPERY ROAD CONDITION AND ANOTHER TIRE LOOKING LIGHT. NOT SURE OF OTHER TWO LIGHT AS THIS WAS MY FIRST DRIVE IN THIS VEHICLE WHICH I HAD DRIVEN AROUND 800 MILES THIS DAY. I PULLED OVER AND ATTEMPTED TO GET BACK ON THE ROAD AS I WAS IN A DANGEROUS LOCATION ON A STEEP HILL. UPON RESTART IT STARTED TO REV THEN BRAKE MULTIPLE TIMES CAUSING GREAT DANGER IN MY ATTEMPT TO GET BACK ON THE ROAD. I IMMEDIATELY WENT INTO NEXT SIDE EXIT AND SHIP OFF. IT WAS AN EXTREMELY COLD NIGHT AND I HAD TO SPEND THE NIGHT IN MY VEHICLE.

Reported

Jan 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

2013 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO ABS SYSTEM FAILURE. *LD THE CONSUMER STATED THE WHEEL SENSORS FAILED MULTIPLE TIMES, WHILE DRIVING. THE CRUISE CONTROL WOULD NOT DISENGAGE. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILED SENSORS. *JS

Reported

Nov 2020

Incident date

Jun 2016

Mileage

Not provided

Outcome flags

None reported

1 REAR WHEEL SPEED SENSORS FAILED 2 YEARS AGO 2 REAR WHEEL SPEED SENSORS FAILED TWO WEEKS AGO.0

Reported

Oct 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

I HAVE HAD TWO FAILURES OF A REAR SPEED SENSOR WHICH HAVE CAUSED A LOSS OF ANTI LOCK BRAKING, TRACTION CONTROL, AND CRUISE CONTROL. THE MOST RECENT FAILURE ON OCT 14, 2020 ALSO RESULTED IN SOME ERRATIC TRANSMISSION SHIFTING. ALL OF THESE THINGS IMPACT THE SAFETY OF THE VEHICLE. IN BOTH FAILURES THE VEHICLE WAS TRAVELING AT HIGHWAY SPEEDS.

Reported

Oct 2020

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

WHEEL SENSORS FAILURE CAUSES LOSS OF ABS BRAKING , CRUISE CONTROL AND TRACTION CONTROL. WHEN THIS OCCURS CAUSES THE VEHICLE TO GO INTO LIMP MODE AND RAPID REDUCTION OF SPEED. ALL OF THE ABOVE CAUSES A HAZARDOUS SITUATION ON THE FREEWAY. WE HAVE HAD 2 FAIL AND MANY OF OUR FRIENDS HAVE EXPERIENCED CTHE SAME.

Reported

Oct 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

MERCEDES BENZ 2500 2013 V6 DIESEL. YELLOW ENGINE WARNING LIGHT AND THE EBT YELLOW WARNING LIGHT CAME ON AND ANOTHER WARNING ON THE INSTRUMENT CLUSTER THERE ARE 5 MORE ENGINE STARTS REMAINING AND IT WILL NOT START IF DRIVEN MORE THAN 340 MILES. BOTH THE ERG VALVE AND THE EBT TANK AND HEATER HAVE BEEN REPLACED. WE WERE DRIVING UNDER AN EVACUATION ALERT BECAUSE OF FIRE. SPEED WAS 45-50 MPH. THIS INCIDENT HAS PUT US IN A DANGEROUS SITUATION BECAUSE WE ARE DEPENDENT IN THE SPRINTER FOR EVACUATION. THE DEALER IS 40 MILES AWAY AND CANNOT SERVICE THE SPRINTER UNTIL THE END OF SEPTEMBER. LAST NIGHT WE READ ABOUT MERCEDES BENZ EPA SETTLEMENT BECAUSE OF A DEFEAT PROGRAM AND FAULTY EMISSION COMPONENTS. WHAT CAN WE DO?

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

THE AWNING ATTACHED TO THE VAN AND MANUFACTURED BY FIAMMA DOES NOT EXTEND OR RETRACT CORRECTLY AND BREAKS DOWN EVERY SINGLE TIME WE HAVE HAD IT FIXED. THE MOTOR HAS TO BE REPLACED EACH TIME WHICH IS MONEY OUT OF OUR POCKET.

Reported

Aug 2020

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

I HAVE HAD TO CHANGE THE SPEED SENSOR ON THE RIGHT BACK WHEELS 3 TIMES. THIS AFFECTS ELECTRICAL STABILITY CONTROL OF VEHICLE AND ABS SYSTEM. IT IS UNUSUAL AND EXPENSIVE TO BE DOING THIS. LAST TIME WAS APRIL 2019. I HAVE TO TAKE IT IN TO THE MERCEDES AGAIN TO CHANGE IT.

Reported

Jul 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE PASSENGER'S SIDE REAR WHEEL SPEED SENSOR CEASED TO OPERATE WITH THE ABS WARNING LIGHT, ELECTRONIC STABILITY PROGRAM (ESP) WARNING LIGHT AND ANOTHER UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT INITIALLY TOOK THE MOTORHOME TO (MERCEDES-BENZ OF TYLER (3274 PROFESSIONAL DR, TYLER, TX 75701) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE PASSENGER'S SIDE REAR WHEEL SPEED SENSOR. THE SPEED SENSOR WAS REPLACED. THE CONTACT STATED THAT RECENTLY, THE DRIVER'S SIDE REAR WHEEL SPEED SENSOR EXPERIENCED A SIMILAR FAILURE WITH SIMILAR WARNING LIGHTS ILLUMINATED. THE MOTORHOME WAS THEN TAKEN TO MERCEDES-BENZ OF SHREVEPORT (1330 E BERT KOUNS INDUSTRIAL LOOP, SHREVEPORT, LA 71105) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT INFORMED THAT THE DRIVER'S SIDE REAR WHEEL SPEED SENSOR NEEDED TO BE REPLACED. THE WHEEL SPEED SENSOR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.

Reported

Jun 2020

Incident date

Jan 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND DEPRESSING THE BRAKE PEDAL, THERE WAS ABNORMAL CRUNCHING NOISE DETECTED. THE ABS WARNING LIGHT WAS ILLUMINATED AND THE CRUISE CONTROL WAS INOPERABLE. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ FORT WORTH (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132) WHERE IT WAS DIAGNOSED THAT THE RPM SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE REOCCURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,500.*BF*JB

Reported

Apr 2020

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE LOSS MOTIVE POWER WITH SEVERAL WARNING LIGHTS ILLUMINATED INCLUDING; THE ABS, TRACTION CONTROL, AND THE CHECK ENGINE WARNING LIGHTS. THE CONTACT WAS ABLE TO DRIVE IN LIMP MODE TO MERCEDES-BENZ OF LYNNWOOD LOCATED AT (17800 HWY 99, LYNNWOOD, WA 98037) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE SPEED SENSOR. THE CONTACT STATED THAT THE SPEED SENSOR WAS REPLACED ON THREE TIMES. THE CONTACT SPOKE WITH THE MANUFACTURER AND RECEIVED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,800.

Reported

Mar 2020

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THERE WAS WATER IN BOTH HEADLIGHT ASSEMBLIES, WHICH MADE IT DIFFICULT TO DRIVE AT NIGHT. IN ADDITION, THE LOW BEAM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TAMPA (866-342-3941, LOCATED AT 4400 N DALE MABRY HWY, TAMPA, FL 33614) WHERE IT WAS DIAGNOSED THAT THERE WAS WATER CONDENSATION IN THE HEADLAMP ASSEMBLIES AND THEY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

Reported

Sep 2019

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

WHEN I TURN ON MY VEHICLE IT SHOWS LOW BEAM RIGHT LEFT I TAKE IT TO THE BENZ DEALER IN TAMPA THE PROBLEM THEY CAME UP WITH WATER INTRUSION IN BOTH FRONT HEAD LIGHT ASSEMBLE. HEAD LAMP UNIT FOUND CONDENSATION FORMING IN HEADLAMPS. THEY RECOMMEND REPLACING ENTIRE ASSEMBLY AS NO REPAIR CAN BE PERFORMED TOTAL COST $4230.14. GOT INTOUCH WITH THE EXEC. REFERRAL MANAGER TO SEE WHAT CAN BE DONE BUT WAS NOT SUCCESSFUL. I THINK THIS PROBLEM SHOULD BE A RECALL. I DON'T SEE WHY I HAVE TO PAY TO FIX PROBLEM THEIR SHOULD BE NO CONDENSATION AT ALL SO I LEFT WITH ONLY DRIVING MY VEHICLE DURING THE DAY I CANNOT DRIVE AT NIGHTS WITH NO LIGHT. YOUR EARLY ATTENTION TO MY PROBLEM WILL BE GREATLY APPRECIATED. SINCERELY, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

Reported

Sep 2019

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

2013 MERCEDES BENZ SPRINTER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS TO VEHICLE. *LD *JS

Reported

Jul 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE FAILED TO ENGAGE IN REVERSE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855) 661-9151) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE CONSUMER STATED AFTER CHECKING THE OIL AND OIL FILTER, THE ENGINE FROZE WHILE DRIVING. IT WAS DISCOVERED THAT THE FAILURE WAS DUE TO A LACK OF OIL. THERE WERE NO WARNING LIGHTS INDICATING THE VEHICLE NEEDED OIL. THE VEHICLE ALSO LACKS ENOUGH POWER TO REVERSE UP AN INCLINE, SUCH AS A DRIVEWAY.*JS THE CONSUMER STATED THE VEHICLE'S HAVE PERSISTED SINCE PURCHASING THE VEHICLE. THE CONSUMER WAS INFORMED IT SEEMS AS IF THE COMPUTER WAS NOT COMMUNICATING WITH THE OTHER ELECTRICAL COMPONENTS IN THE VEHICLE SUCH AS LIGHTING, TORQUE CONVERTER AND TRANSMISSION. *JS

Reported

May 2019

Incident date

Oct 2014

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT HE WAS UNABLE TO CONTACT AN AUTHORIZED DEALER TO SCHEDULE A RECALL REPAIR APPOINTMENT WITHIN A REASONABLE AMOUNT OF TIME REGARDING NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE INTERIM RECALL NOTICE BEGAN ON APRIL 11, 2016 AND INDICATED THAT THE PART WAS NOT AVAILABLE AND A SECOND NOTICE WOULD BE SENT TO THE VEHICLE OWNER. IN ADDITION, THE MANUFACTURER INDICATED THAT THE CLOSEST DEALER WAS LESS THAN THREE HOURS AWAY. THE CONTACT INFORMED THE MANUFACTURER SEVERAL TIMES THAT THIS WAS NOT A REASONABLE OPTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED IT IS MANUFACTURES FAULT DUE TO FAULTY AIRBAGS/RECALL. *JB

Reported

Jan 2019

Incident date

Feb 2016

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF STEVENS CREEK (4500 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 641-4610) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE AVAILABLE. ONCE THE VEHICLE WAS TAKEN TO THE DEALER, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Jan 2019

Incident date

May 2018

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL: FOR 25 YEARS WE HAVE HAD A SERIES OF MOTOR HOMES THAT WE USED FOR WEEKEND TRIPS AND LONGER VACATIONS. WE BOUGHT OUR CURRENT RV (WHICH IS OUR THIRD ONE) AS A NEW VEHICLE IN EARLY 2013. IT IS A WINNEBAGO VIEW THAT IS ON A 2013 MERCEDES SPRINTER CHASSIS (VIN: XXXX). WE ARE VERY DISSATISFIED WITH MERCEDES BENZ AND WITH OUR VEHICLE WHICH HAS A LONG-STANDING RECALL FOR THE TAKATA AIRBAGS. MERCEDES HAS ALREADY REPLACED OUR DRIVER'S SIDE AIRBAG, BUT AFTER MANY MONTHS WE ARE STILL ON A WAITING LIST FOR REPLACEMENT OF THE PASSENGER AIRBAG. OUR DEALER, TYSINGER MERCEDES IN VIRGINIA, IS UNABLE TO TELL US WHEN OUR DEFECTIVE AIRBAG WILL BE REPLACED. THIS VEHICLE WAS INTENDED TO BE THE SOURCE OF MANY TRIPS FOR US DURING OUR RETIREMENT. AFTER WORKING FOR NEARLY 50 YEARS INCLUDING A MILITARY CAREER, WE ARE STUCK WITH A VERY EXPENSIVE VEHICLE THAT HAS A FATAL SAFETY FLAW AND WE ARE EFFECTIVELY DENIED OF THE OPPORTUNITY TO GO ON THE TRIPS THAT WE SO EAGERLY ANTICIPATED. WE REJECT MERCEDES' EXPLANATIONS: --THE STATE THAT THEY HAVE NOT SEEN ANY TAKATA-RELATED INJURIES IN THEIR VEHICLES, IMPLYING THAT INCIDENTS ARE ALL BUT IMPOSSIBLE FOR MERCEDES VEHICLES. BUT NHTSA HAS DETERMINED THAT TAKATA AIRBAGS ARE DEFECTIVE AND THE INFLATORS COULD EXPLODE CAUSING INJURY OR DEATH. MERCEDES LEGAL LIABILITY IS THE PRIMARY REASON THAT MERCEDES DECIDED TO REPLACE THEM. --WE HAVE BEEN TOLD BY THE DEALER THAT IF WE WERE TO EXPERIENCE AN AIRBAG WARNING LIGHT THAT WE WOULD MOVE TO THE TOP OF THE LIST FOR REPLACEMENT, EVIDENCE THAT PARTS ARE AVAILABLE. --THEY HAVE STATED THAT THEY ARE SUBJECT TO MANUFACTURE, BUT THIS PIPELINE BELONGS TO THEM. --THEY HAVE STATED THAT THEY ARE TAKING STEPS TO MINIMIZE CUSTOMER INCONVENIENCE BUT SHOW NO INTEREST IN KEEPING US INFORMED. WE WANT MERCEDES TO REPAIR THIS DANGEROUS AIRBAG OR TO COMPENSATE US FOR THE LOSS OF THIS VEHICLE. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Dec 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500 (M3DB170E). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT CALLED VIN DEVERS AUTOHAUS OF SYLVANIA AT 419-885-5111 (LOCATED AT 5570 MONROE STREET, DRIVEWAY 1, SYLVANIA, OH 43560) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Nov 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

WHEEL SPEED SENSOR FAILURE. 5 SENSORS REPLACED ON 4 DIFFERENT OCCASIONS. I CANNOT FIND THE FIRST INVOICE FOR THE HENDERSON NEVADA WHEEL SPEED SENSOR REPAIR BUT HERE ARE THE OTHER THREE... 7/25/2016 SPOKANE WASHINGTON- @25232 MILES, REPLACE BOTH FRONT WHEEL SPEED SENSORS, 2/6/2018 RENO NEVADA- @29593 MILES, REPLACE RIGHT REAR WHEEL SPEED SENSOR, 7/13/2018 SPOKANE WASHINGTON- @ 31575 MILES LEFT REAR WHEEL SPEED SENSOR. AS FAR AS I'M CONSERNED, THE VEHICLE CANNOT BE RELIED UPON FOR TRAVEL. LOOK AT THE MILE BETWEEN REPAIRS. A TIME ORIENTED WARRANTY DOES NOT APPLY TO A MILAGE BASED PART ON A VEHICLE. THE FAILURES OCCURED WHILE DRIVING ON PAVED HIGHWAYS. MERCEDES BENZ DENIED MY LEMON LAW CLAIM.

Reported

Nov 2018

Incident date

Jul 2018

Mileage

Not provided

Outcome flags

None reported

REAR WHEEL SPEED SENSOR FAILURE. I HAVE HAD TO REPLACE A REAR WHEEL SPEED SENSOR IN EACH OF THE LAST 3 YEARS. WHEN THE SENSOR FAILS THE ABS SYSTEM STOPS OPERATING. CRUISE CONTROL IS DISABLED AND TRACTION CONTROL IS DISABLED. VEHICLE IS STILL DRIVABLE, BUT SAFETY SYSTEMS ARE LOST UNTIL REPAIRED. BASED ON WEB SEARCHES THIS IS A VERY COMMON PROBLEM FOR THIS VEHICLE AND MODEL YEAR. I HAVE NOT HAD A DANGEROUS INCIDENT WHEN THE SENSOR GAVE OUT THOUGH I HAVE HAD TO DEAL WITH SOME UNCOMMANDED BRAKING.

Reported

Oct 2018

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL - I RECEIVED A RECALL NOTICE FOR THE DRIVER'S SIDE AIRBAG PRIOR TO RECEIVING A RECALL NOTICE FOR THE PASSENGER SIDE AIRBAG ON MARCH 2018. I TOOK MY SPRINTER TO THE DEALERSHIP ON SEPTEMBER 12, 2018 FOR REPLACEMENT. AFTER RECEIVING MY SPRINTER BACK FROM THE DEALERSHIP, I NOTICED THAT ONLY THE DRIVER SIDE AIRBAG HAD BEEN REPLACED. I CONTACTED THE SERVICE DEPARTMENT ABOUT THIS, AND WAS TOLD THE PASSENGER SIDE AIRBAG PART WAS NOT AVAILABLE AND WOULD NOT BE FOR SEVERAL MONTHS. CONSIDERING HOW DANGEROUS THESE AIRBAGS ARE, IT SEEMS THAT A WAIT TIME OF CURRENTLY SEVEN MONTHS AND EXPECTING A DELAY OF ANOTHER SEVERAL MONTHS IS UNACCEPTABLY LONG.

Reported

Oct 2018

Incident date

Mar 2018

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500 (M2CV144). THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 18V032000 (AIR BAGS) AND 16V077000 (AIR BAGS). MERCEDES-BENZ OF LONG BEACH (2300 EAST SPRING STREET, SIGNAL HILL, CA 90755, (888)-340-8366) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V032000 AND PARTS DISTRIBUTION DISCONNECT FOR 16V077000.

Reported

Oct 2018

Incident date

Nov 2017

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WESTMINSTER (10391 WESTMINSTER BLVD, WESTMINSTER, CO 80020, (303) 410-7800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

Reported

Jul 2018

Incident date

Oct 2016

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL - UNABLE TO GET DEALERSHIP TO REPLACE AIRBAG

Reported

Jun 2018

Incident date

Jun 2018

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ST. GEORGE (1792 S BLACK RIDGE DR., ST. GEORGE, UT 84770, (435) 634-7500) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Jun 2018

Incident date

Mar 2018

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PARAMUS (755 ROUTE 17, PARAMUS, NJ) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Reported

Jun 2018

Incident date

Apr 2018

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF TAMPA (4400 N DALE MABRY HWY, TAMPA, FL 33614, (813) 579-2138) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

May 2018

Incident date

May 2018

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE AIR BAG NEEDED TO BE REPLACED. THE DEALER REPLACED THE DRIVER'S SIDE AIR BAG, BUT NOT THE PASSENGER SIDE AIR BAG. THE CONTACT NOTIFIED THE MANUFACTURER AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE AND THERE WAS NO REMEDY YET FOR THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

May 2018

Incident date

Mar 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE CHECK ENGINE AND TIRE PRESSURE MONITORING INDICATORS ILLUMINATED. ADDITIONALLY, WHILE THE EMERGENCY BRAKE WAS ENGAGED, THE VEHICLE MOVED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MASSAPEQUA (101 EAST SUNRISE HIGHWAY, AMITYVILLE, NY 11701, (631) 213-2023) WHERE IT WAS DIAGNOSED THAT THE SENSORS NEEDED TO BE REPLACED AND THE TIRES NEEDED AIR. THE DEALER INFORMED THE CONTACT THAT THE EMERGENCY BRAKE WAS WORKING AS INTENDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 49,092.

Reported

Apr 2018

Incident date

Apr 2018

Mileage

Not provided

Outcome flags

None reported

2013 MERCEDES BENZ SPRINTER 3500. CONSUMER WRITES IN REGARDS TO PARTS BEING UNAVAILABLE FOR REPAIR OF SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS WERE NOT YET AVAILABLE TO COMPLETE THE RECALL. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

Reported

Apr 2018

Incident date

Jan 2017

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS), BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

Reported

Apr 2018

Incident date

Apr 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF EUGENE, 2200 MARTIN LUTHER KING JR BLVD, EUGENE, OR 97401, (541) 687-8888) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER STATED MONTHS AGO THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE A SECOND LETTER. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

Reported

Dec 2017

Incident date

Apr 2016

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF FLAGSTAFF, 525 N SWITZER CANYON DR, FLAGSTAFF, AZ 86001) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Dec 2017

Incident date

Nov 2017

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ U62/MB-M2CV144 (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GURLEY LEEP MOTORWERKS AT (574) 254-7130 (4004 GRAPE RD, MISHAWAKA, IN 46545) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Nov 2017

Incident date

Feb 2016

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DOTHAN (2309 ROSS CLARK CIR, DOTHAN, AL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Nov 2017

Incident date

Feb 2016

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL NO PARTS AVAILABLE, AND NO IDEA WHEN AIRBAG WILL BE AVAILABLE.

Reported

Nov 2017

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

"TAKATA RECALL" IN APRIL OF 2016 WE WERE NOTIFIED BY OUR DEALER OF THE AIR BAG SAFETY RECALL FOR OUR DRIVER SIDE AIRBAG INFLATOR. PARTS WERE NOT AVAILABLE, BUT WE WOULD BE NOTIFIED WHEN REPLACEMENT PARTS WOULD BE AVAILABLE. IT IS NOW 19 MONTHS LATER AND WE HAVE NOT BEEN NOTIFIED. THIS SEEMS LIKE AN UNREASONABLE AMOUNT OF TIME TO OBTAIN PARTS TO REPLACE THE DEFECTIVE UNIT.

Reported

Nov 2017

Incident date

Apr 2016

Mileage

Not provided

Outcome flags

None reported