Model-year record

2011 Chevrolet Suburban
See the complaints, recalls, crash rating, and fuel economy in the public record. Then check the mileage and history of the car you found.
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Complaints filed
235
Reports to NHTSA, 2011
Safety recalls
3
NHTSA campaigns on record
NHTSA crash test
Not rated
Overall NCAP rating
Combined MPG
14.5
EPA estimate
Known issues
Air Bags issues lead owner complaints (42% of 235 reports), followed by unknown or other (23%).
+ 10 more component categories with fewer reports.
Share of all 235 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11025280, ODI 10893999, ODI 11645734, ODI 11458139, ODI 11453455.
Individual complaint reports(235)
Showing the 50 most recent reportsUnknown Or OtherMay 2026 · ODI 11737613Details +Close −
I am experiencing the symptoms listed for the ignition coil recall listed 20011 suburban, but the recall is not on my vin. I've been experiencing the symptoms for quite some time now yrs even, but didn't know about the ignition recall. I've been replacing and fixing the parts and damage to the vehicle. Fortunately no accidents or injuries to report. I am currently experiencing my door locks cycling , brief losses of power while vehicle is in drive, on highway, My electrical components periodically work seat warmer, sensors oil, air, coil packs, cooling fans (the relays keeps burning out), Ac motor, water pump, cruise control, the main fuse, and 4 x4 engaging on its own.
- Reported
- May 2026
- Incident date
- May 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Electrical SystemFeb 2026 · ODI 11715292Details +Close −
Odometer Fraud. The contact purchased a 2011 Chevrolet Suburban. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 133,000. The contact stated that at the time of registration, it was discovered that the mileage was 233,793.
- Reported
- Feb 2026
- Incident date
- Feb 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsMar 2025 · ODI 11645734Details +Close −
This is not connected with a specific crash in this vehicle. It is a defect with all vehicles with this seat. There is known common defect with the stitching on the side of the front seats covering the airbag. The stitching is designed to come apart if an airbag is deployed. The defective stitching deteriorates and falls apart. This exposes the airbag system in the seat. This occurs on all GM vehicles with the same leather seats. Models include Suburbans, Yukons, and pickup trucks. In this Suburban the stiching started to come apart about 6 years ago with a few loose threads. The entire side of the seat has now come apart. The rest of the seat is in relatively good repair without any holes, rips or torn stitching. GM claims this is cosmetic and not covered. The safety issues caused by this includes the potential deterioration of the airbag system interfering with deployment in a crash. Another safety issue is the potential for foreign objects to get lodged in this space and injuring someone if the airbag goes off. The third safety issue is the potential of a person, or child, to access the airbag and cause it to go off without warning.
- Reported
- Mar 2025
- Incident date
- Feb 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Fuel SystemJul 2024 · ODI 11604440Details +Close −
The contact owns a 2011 Chevrolet Suburban. The contact stated that on several occasions while driving with the cruise control feature activated, there was a clanking noise coming from under the vehicle, and the contact smelled a fuel odor. The vehicle was steered to the side of the road and inspected. The contact stated that the fuel tank was swollen. The vehicle was taken to the residence. The vehicle was then taken to an independent mechanic who could not provide a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 191,000.
- Reported
- Jul 2024
- Incident date
- May 2024
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionApr 2024 · ODI 11583775Details +Close −
The contact owns a 2011 Chevrolet Suburban. The contact stated that upon inspecting the vehicle, he noticed that the rear end of the vehicle was leaking. The vehicle was taken to the dealer, where it was determined that the rear end pinion yoke needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the dealer had replaced the rear end pinion yoke several times; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 11V007000 (Suspension); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 71,333.
- Reported
- Apr 2024
- Incident date
- Mar 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Fuel SystemJun 2023 · ODI 11529199Details +Close −
The contact owns a 2011 Chevrolet Suburban. The contact stated while driving 45 MPH, he heard an abnormal sound coming from underneath the vehicle. Upon visual inspection, the contact observed that the rear fuel tank had expanded abnormally and was resting on the driveshaft. No warning lights were illuminated. The vehicle was towed to the residence and remained at the residence. After investigating the failure, the contact related the failure to NHTSA Campaign Number 17V664000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.
- Reported
- Jun 2023
- Incident date
- Jun 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Seat BeltsMay 2023 · ODI 11521791Details +Close −
The ignition key is falling out of the ignition when it is in the run position similar to other vehicles that were recalled. I am concerned that we will not be able to turn off the engine in an emergency. We are also having problems with one of the seatbelts not latching.
- Reported
- May 2023
- Incident date
- May 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherNov 2022 · ODI 11494786Details +Close −
Dash cracked and cruise control wont turn on when button pushed.
- Reported
- Nov 2022
- Incident date
- Nov 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsMar 2022 · ODI 11458139Details +Close −
The contact owns a 2011 Chevrolet Suburban. The contact stated that the air bag warning light was illuminated on the instrument panel. The contact later received a recall notification for NHTSA Campaign Number: 21V050000 (Air Bags) which she associated to the failure. The vehicle was taken to the dealer for the recall repair; however, upon picking up the vehicle, the contact noticed that the air bag warning light remained illuminated. The vehicle was taken back to the dealer who provided the contact with a diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Reported
- Mar 2022
- Incident date
- Mar 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsFeb 2022 · ODI 11453455Details +Close −
Takata Recall. The contact owns a 2011 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Reported
- Feb 2022
- Incident date
- Feb 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherFeb 2022 · ODI 11451697Details +Close −
A leak in the AC evaporator hose is a hazard to the environment. The replacement part is not manufactured.
- Reported
- Feb 2022
- Incident date
- Jan 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsDec 2021 · ODI 11444447Details +Close −
Takata recall. The contact owns a 2011 Chevrolet Suburban. The contact received notification of NHTSA campaign number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified and referred the contact to NHTSA. The contact had not experienced a failure. VIN tool confirms parts are not available.
- Reported
- Dec 2021
- Incident date
- Feb 2021
- Mileage
- Not provided
- Outcome flags
- None reported
Seat BeltsSep 2021 · ODI 11433471Details +Close −
I purchased my Suburban used in July 2018. In 2019 I realized the pretensioner for the driver's seatbelt doesn't work. I have asked my dealership if they could ask Chevy to pay for this repair, but they said they have to wait for the official recall. In my research, I have learned of other Chevy vehicles (Traverse & Malibu) in 2011 with the same problem. I have not contacted Chevrolet directly with this problem (yet). The flexible steel steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
- Reported
- Sep 2021
- Incident date
- Jun 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherSep 2021 · ODI 11431835Details +Close −
The dash has broken apart on the top in front of the driver. It constantly vibrates and makes a loud distracting noise. There is no way to stop this noise and it causes the driver to constantly hold the broken part down with their hand taking their attention off the road. Our Chevrolet dealer inspected it and said they've had lots of similar complaints. He also said it would cost us $2,000 to fix the problem.
- Reported
- Sep 2021
- Incident date
- Sep 2021
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsMay 2021 · ODI 11416284Details +Close −
THE DASHBOARD CRACKED AROUND THE PASSENGER AIRBAG DEPLOYMENT AREA AND ABOVE THE TOP OF THE DRIVER SIDE INSTRUMENT PANEL.
- Reported
- May 2021
- Incident date
- Jan 2016
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsApr 2021 · ODI 11406112Details +Close −
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V050000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED RALPH SELLERS CHEVROLET (15015 FLORIDA BLVD, BATON ROUGE, LA 70819, (225) 529-9130) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
- Reported
- Apr 2021
- Incident date
- Mar 2017
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsDec 2020 · ODI 11384623Details +Close −
THIS IS A FLORIDA VEHICLE WHERE HEAT AND HUMIDITY (THE MAJOR FACTORS IDENTIFIED WITH FAILURES OF THESE AIRBAGS/INFLATORS) CAN CAUSE MY SUBURBAN TO BE A HIGH RISK TO ME AND MY FAMILY. WE SUBMITTED FOR THIS RECALL IN 2016 AND HAVE YET TO BE CONTACTED ON STATUS OR ESTIMATED TIME FOR THE PARTS/PROCEDURES TO BE READY TO COMPLETE THIS REPAIR. AS GM DISAGREES WITH THIS RECALL, THEY APPEAR TO BE STALLING IN HOPES THAT THE VEHICLES WILL JUST BE RETIRED BEFORE THEY HAVE TO REPAIR THEM. WE SHOULDN'T HAVE TO WAIT UNTIL PEOPLE DIE FOR THE NHTSA TO FORCE THE HAND ON GM TO IMPLEMENT THIS RECALL.
- Reported
- Dec 2020
- Incident date
- Sep 2016
- Mileage
- Not provided
- Outcome flags
- None reported
EngineOct 2020 · ODI 11364820Details +Close −
EXCESSIVE OIL CONSUMPTION. I SEE THIS IS A COMMON PROBLEM ON GM VEHICLES AND IT AFFECTS BOTH MY 2011 SUBURBAN AND 2012 SILVERADO WITH 5.3 FLEX FUEL ENGINES. THE SUBURBAN IS MORE NOTICEABLE SINCE WE USE IT FOR LONG ROAD TRIPS. THE TRUCK IS MOSTLY CITY DRIVING. I BELIEVE THIS TO BE CAUSED BY THE AFM AND PCV. I WILL BE INSTALLING THE UPGRADED VALVE COVER IN HOPES OF PREVENTING A MAJOR ENGINE FAILURE IN THE FUTURE. IT WOULD BE NICE IF GM RECALLED THESE ENGINES WITH AN ADEQUATE FIX. I ONLY NOTICE BURNING OIL ON STARTUP COMING FROM THE EXHAUST. CURRENT MILEAGE ON THE SUBURBAN IS 104,000. I HAVE NOT TOUCHED ANYTHING IN THE ENGINE BAY OR CABLE COVERS YET. PLEASE RESPOND QUICKLY IF I SHOULD NOT. THANK YOU, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
- Reported
- Oct 2020
- Incident date
- Sep 2020
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsOct 2020 · ODI 11364306Details +Close −
I'M WRITING THIS COMPLAINT BECAUSE GM HAS YET TO ISSUE A SOLUTION FOR THE RECALL ON THE AIRBAGS. WHEN WILL GM ISSUE THE FIX, WITH ALL THESE NEW RECALLS COMING OUT ON THE TAKATA AIR BAGS I AM DEEPLY CONCERNED WITH WHY THIS ISSUE HASN'T BEEN ADDRESSED WITH MY VEHICLE.
- Reported
- Oct 2020
- Incident date
- Oct 2020
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsSep 2020 · ODI 11353643Details +Close −
DASH CRACKING AROUND AIRBAG HOUSING
- Reported
- Sep 2020
- Incident date
- Sep 2017
- Mileage
- Not provided
- Outcome flags
- None reported
StructureJun 2020 · ODI 11330818Details +Close −
THE DASHBOARD IS CRACKED AND WAS ALREADY CRACKED WHEN WE BOUGHT THE CAR. *TR
- Reported
- Jun 2020
- Incident date
- Feb 2016
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherMar 2020 · ODI 11317498Details +Close −
A CRACK HAS FORMED ON THE DASHBOARD ABOVE THE GAUGES AND STEERING WHEEL.
- Reported
- Mar 2020
- Incident date
- Mar 2020
- Mileage
- Not provided
- Outcome flags
- None reported
Fuel/Propulsion SystemMar 2020 · ODI 11315633Details +Close −
ENGINE LIGHT ON-DIAGNOSIS P0455. LAST 2YRS TOOK TO MANY REPAIR SHOPS. REPLACED, GAS CAP, PURGE VALVE, CANISTER VALVE, CHARCOAL CANISTER. TOOK TO CHEVY. THEY REPLACED PURGE VALVE BECAUSE THEY SAID OTHER MECHANICS USED NON CHEVY PARTS. ENGINE LIGHT CAME BACK ON. CHEVY DID SMOKE TEST AND SWORE IT WAS THE FUEL SENSOR COST $1200+. ENGINE LIGHT BACK ON AFTER A WEEK. ANOTHER SMOKE TEST AND NOW PRESSURE TEST BLEW A SMALL SECTION OF FUEL TANK WHERE IT NOW LEAKS. CHEVY SAID THE SEAL MOST LIKELY NOT SEATED PROPERLY AND I NEED A NEW FUEL TANK ABOUT $1000. BUT THEY CAN'T GUARANTEE THIS IS THE CAUSE OF THE ENGINE LIGHT. I CAN'T AFFORD ANOTHER $1000 ESPECIALLY IF THIS DOESNT SOLVE THE PROBLEM. ALREADY SPENT THOUSANDS FIXING DIFFERENT PARTS. VEHICLE GETS ABOUT 12MPG AND HAS IN THE PAST LOST POWER WHILE DRIVING AS IF NOT ENOUGH FUEL IS GETTING THROUGH BUT THAT HASNT HAPPENED IN SOME TIME. WONDER IF ANYONE ELSE HAVING THIS P0455 ISSUE?
- Reported
- Mar 2020
- Incident date
- Dec 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherFeb 2020 · ODI 11311245Details +Close −
THE DASH HAS DEVELOPED 2 CRACKS SIMILAR TO THAT REPORTED BY OTHER OWNERS. THE FIRST CRACK IS IN THE UPPER LEFT CORNER OF THE PASSENGER AIR BAG. THE SECOND CRACK IS FROM THE LOWER LEFT OF THE SPEAKER. IF IN AN ACCIDENT, DASH PIECES COULD BREAK OFF AND BECOME FLYING PROJECTILES.
- Reported
- Feb 2020
- Incident date
- Mar 2018
- Mileage
- Not provided
- Outcome flags
- None reported
Service BrakesJan 2020 · ODI 11306404Details +Close −
UNSAFE TO DRIVE SPECIALLY DRIVING OVER 40 MILES
- Reported
- Jan 2020
- Incident date
- Jul 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJan 2020 · ODI 11301218Details +Close −
DASHNOARD IS CRACKING FOR NO REASON AT ALL . THEY ALL HAVE THIS ISSUE . POORLY MADE . IN A AIRBAG DEPLOYMENT IT CAN SHATTER AND YOU WILL HAVE SHARDS OF PLASTIC FLYING EVERYWHERE. THE ISSUE HAPPENS OVER TIME . SOME SOONER THEN OTHERS.
- Reported
- Jan 2020
- Incident date
- Jan 2020
- Mileage
- Not provided
- Outcome flags
- None reported
Electrical SystemNov 2019 · ODI 11282409Details +Close −
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 65 MPH, THE RPMS REDUCED TO 0 AND THE INSTRUMENT PANEL INDICATORS ILLUMINATED. ADDITIONALLY, ALL THE DOORS UNLOCKED AND LOCKED AND THE RADIO BEGAN TO TURN ON AND OFF. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE CONTACT HAD TO WAIT A COUPLE OF MINUTES BEFORE SHE WERE ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED APPROXIMATELY FIVE TIMES. THE CONTACT CALLED RAINBOW CHEVROLET (LOCATED AT 2020 W AIRLINE HWY, LA PLACE, LA 70068, 985-718-4683), BUT THE CAUSE OF THE FAILURES COULD NOT BE DETERMINED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT STATED THAT THE FAILURES WERE RELATED TO NHTSA CAMPAIGN NUMBER: 14V827000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 141,000. THE VIN WAS INVALID.*JB
- Reported
- Nov 2019
- Incident date
- Nov 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsNov 2019 · ODI 11281974Details +Close −
IMPORTANT SAFETY RECALL NOTICE SUBMITTED TO NOTIFY ME OF THE IMPORTANT RECALL FOR MY VEHICLE. GENERAL MOTORS HAS BEEN UNABLE TO SOLVE THE PROBLEM, NOR REPLACE OR FIX THE ISSUE. (ID# 16V381). MY OTHER VEHICLE, OF A DIFFERENT MANUFACTURER, WAS QUICKLY CORRECTED AND MADE SAFE. IT IS COMPLETELY UNACCEPTABLE FOR GM TO LEAVE THIS ISSUE FOR SO LONG UNRESOLVED. NOTICE WAS MAILED JULY 2016, IT IS NOW NOVEMBER 2019. MORE THAN 3 YEARS FOR A REPAIR OF PROPELLANT THAT MAY DEGRADE CAUSING THE INFLATORS TO "RUPTURE DURING DEPLOYMENT, CAUSING SERIOUS OR FATAL INJURIES." THIS IS UNACCEPTABLE. THREE YEARS IS UNACCEPTABLE FOR GM TO DELAY.
- Reported
- Nov 2019
- Incident date
- Jul 2016
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsNov 2019 · ODI 11279097Details +Close −
AIR BAG FOR THIS 2011 SUBURBAN HAS BEEN IN RECALL FOR 9 YEARS WITH "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE". I THINK 9 YEARS FOR A RECALL SOLUTION IS ENOUGH TIME - ESPECIALLY WHEN THERE IS NO WAY TO DISABLE THE AIR BAGS. PLEASE TELL ME WHAT MY RECOURSE IS WHEN A FAMILY MEMBER IS KILLED BY SHRAPNEL.
- Reported
- Nov 2019
- Incident date
- Nov 2011
- Mileage
- Not provided
- Outcome flags
- None reported
Fuel/Propulsion SystemOct 2019 · ODI 11277293Details +Close −
FUEL LEVEL SENSOR FAILED CAUSING FUEL TRANSFER PUMP TO OVERFILL FRONT FUEL TANK. CAUSING FRONT FUEL TANK TO EXPAND AND DEVELOP A FUEL LEAK.
- Reported
- Oct 2019
- Incident date
- Oct 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsOct 2019 · ODI 11270396Details +Close −
THE AIRBAGS ON MY 2011 CHEVY SUBURBAN HAVE ALMOST NEVER WORKED SINCE OWNING THE VEHICLE. IT HAS BEEN TO MULTIPLE SHOPS FOR THE AIRBAGS AND NOT ONE HAS BEEN ABLE TO FIX IT. THEY ALL HAVE GOTTEN IT TO GO AWAY FOR A DAY OR TWO BUT NOT A SINGLE DEALERSHIP HAS BEEN ABLE TO FIX IT. THE VEHICLE IS UNSAFE AND I'M STUCK WITH IT. THE VEHICLE ONLY HAS 60,000ISH MILES BUT HAS NO VALUE DUE TO THIS ISSUE.
- Reported
- Oct 2019
- Incident date
- Oct 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsOct 2019 · ODI 11269651Details +Close −
2011 CHEVROLET SILVERADO K2500HD LTZ. CONSUMER WRITES IN REGARD TO TAKATA AIRBAG RECALL NOTICE #49151. CONSUMER REQUEST TO KNOW WHEN PART WILL BE MADE AVAILABLE. *AS *JS
- Reported
- Oct 2019
- Incident date
- Jul 2016
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainAug 2019 · ODI 11246388Details +Close −
VEHICLE RECENTLY REACHED 160,000 MILES. MAINTENANCE IS UP TO DATE. TRANSMISSION APPEARS TO HAVE AN INTERMITTENT FAULT WITH ITS OPERATION AS IT WILL THROW ITSELF OUT OF DRIVE WHILE THE VEHICLE IS IN MOTION. WE ARE UNABLE TO SAFELY DRIVE THIS VEHICLE NOW DUE TO ITS UNPREDICTABILITY.
- Reported
- Aug 2019
- Incident date
- Aug 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsAug 2019 · ODI 11245223Details +Close −
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) WAS RECEIVED IN 2016. AFTER CONTACTING THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR
- Reported
- Aug 2019
- Incident date
- Jul 2016
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsAug 2019 · ODI 11242139Details +Close −
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS INFORMED THAT SHE WOULD BE NOTIFIED WHEN THE PART BECAME AVAILABLE. VICTORVILLE CHEVROLET (15425 DOS PALMAS RD, VICTORVILLE, CA 92392, (760) 684-4511) WAS CONTACTED AND THEY PROVIDED THE SAME INFORMATION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
- Reported
- Aug 2019
- Incident date
- Oct 2018
- Mileage
- Not provided
- Outcome flags
- None reported
WheelsAug 2019 · ODI 11241407Details +Close −
PULLING A TRAILER WITH GOODYEAR MARATHON ST225/75R15 TRAILER TIRES WITH LESS THAN 1000 MILES ON THEM AND HAD A BLOWOUT WITH TREAD SEPARATION WHILE TRAVELING DOWN THE INTERSTATE. TIRE INFLATION PRESSURE WAS CHECKED PRIOR TO THE TRIP.
- Reported
- Aug 2019
- Incident date
- Aug 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJul 2019 · ODI 11233577Details +Close −
ON MY VEHICLE BRAKE OIL WAS LEAKING MY MECHANIC FIND THAT MASTER CYLINDER LEAK. AFTER CHANGING THE MASTER CYLINDER WHEN I START DRIVING MY BRAKES GOT LOCKED. I PARK THE CAR WHEN IT'S COOL DOWN BRAKE RELEASED BUT SAME THING HAPPENED WHEN I START DRIVING . SO MY MECHANIC CHANGED THE BRAKE BOOSTER BUT NOW STRANGE THING HAPPENING THAT BRAKE PEDAL GOES ALL THE WAY DOWN TO FLOOR AND IT'S BARELY BRAKES. JUST LEFT THE SUV ON A CHEVORELLET DEALER SHIP SEE WHAT THEY WILL SAY. BUT THIS IS DEFINITELYA SAFETY ISSUE BECAUSE THERE IS NO WAY BRAKE SHOULD GO ALL THE WAY TO FLOOR AND BARELY BRAKE.
- Reported
- Jul 2019
- Incident date
- Jul 2019
- Mileage
- Not provided
- Outcome flags
- None reported
StructureJul 2019 · ODI 11229443Details +Close −
MY NAME IS [XXX] I'M THE OWNER OF A 2011 CHEVY SUBURBAN AND ONE DAY I TOOK MY WIFE TO THE HOSPITAL FOR SURGERY AND WHEN I CAME OUT AFTER 4 HOURS MY SUBURBAN HAD 2 CRACKS ON THE DASHBOARD ONE NEXT TO THE PASSENGER AIRBAG AND ONE NEXT TO THE LEFT ON TOP OF THE GAUGES PANEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
- Reported
- Jul 2019
- Incident date
- Jul 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsJul 2019 · ODI 11228863Details +Close −
TAKATA RECALL DATE OF RECALL: MAY 27, 2016 DATE OF COMPLAINT: JULY 1, 2019 THE RECALL IS STILL INCOMPLETE AND REMEDY IS UNAVAILABLE. WE LIVE IN A VERY HOT, HUMID ENVIRONMENT. THIS IS UNACCEPTABLE.
- Reported
- Jul 2019
- Incident date
- May 2016
- Mileage
- Not provided
- Outcome flags
- None reported
Fuel/Propulsion SystemJun 2019 · ODI 11222496Details +Close −
FROM 2017-PRESENT ENGINE LIGHT IS ON AND HAS CODE P0455. WHILE DRIVING DOWN THE ROAD VEHICLE DRIVES A BIT ROUGH AND ON AT LEAST 8 OCCASIONS IT HAS LOST POWER WHILE DRIVING DOWN THE ROAD. ALMOST FEELS LIKE ITS GOING TO SHUT OFF. THREE SMOKE TESTS WERE DONE, ONE AT A CHEVROLET DEALER IN 2017. SO FAR AUTO REPAIR SHOPS HAVE REPLACED 1)GAS CAP, 2) PURGE VALVE 4 TIMES, 3) FUEL SENSOR ABOVE FUEL TANK AND WE DIY REPLACED CARBON CANISTER AND VENT VALVE SOLENOID. STILL THE PROBLEM PERSISTS.
- Reported
- Jun 2019
- Incident date
- Oct 2017
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsJun 2019 · ODI 11222272Details +Close −
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. AUTONATION CHEVROLET NORTH RICHMOND HILLS (7769 BOULEVARD 26, NORTH RICHMOND HILLS, TX 76180) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
- Reported
- Jun 2019
- Incident date
- Jul 2016
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsMar 2019 · ODI 11187385Details +Close −
RECALL WAS ISSUED MAY OF 2016 AND I'VE STILL NOT BEEN NOTIFIED TO BRING VEHICLE IN FOR A FIX.
- Reported
- Mar 2019
- Incident date
- Mar 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsFeb 2019 · ODI 11183056Details +Close −
TAKATA RECALL HAS STILL NOT BEEN RESOLVED AFTER 3 YEARS. I DRIVE MY FAMILY IN THIS CAR AND UNTIL IT'S FIXED WE HAVE TO TAKE 2 SEPARATE CARS. IT'S OKAY, I'VE MADE MY PAYMENTS TO GM IN A TIMELY MANNER ON A CAR I DON'T FEEL SAFE DRIVING MY FAMILY IN. RECALL # : 49151
- Reported
- Feb 2019
- Incident date
- Feb 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsFeb 2019 · ODI 11182139Details +Close −
THE DASHBOARD IS FALLING APART AND SHOULD A CRASH HAPPEN CHUNKS OF PLASTIC COULD GO FLYING THROUGH THE INTERIOR. THE UPPER DASHBOARD RIGHT BELOW THE WINDSHIELD CRACKS AND FALLS APART. WHEN MOVING OR GOING OVER A BUMP IT MAKES NOISE RATTLING AROUND. TRIED TO GO TO THE DEALERSHIP BUT IT'S NOT COVERED AS THE VEHICLE IS JUST OUT OF WARRANTY.
- Reported
- Feb 2019
- Incident date
- Aug 2018
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsJan 2019 · ODI 11166200Details +Close −
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) AND STATED THAT THE MANUFACTURER DID NOT REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE..*BF *TR
- Reported
- Jan 2019
- Incident date
- Jul 2016
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJan 2019 · ODI 11166159Details +Close −
2011 CHEVY SUBURBAN WITH @110,000 NEEDS LIFTERS REPLACED. SEEMS TO BE A COMMON COMPLAINT WITH CHEVY AND GMC OWNERS. CONSISTENT PROBLEM WITH THESE CARS/SUV/TRUCKS. WHILE DRIVING ON I95 STOP CAR MESSAGE CAME ON.
- Reported
- Jan 2019
- Incident date
- Jan 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherDec 2018 · ODI 11156744Details +Close −
IN EARLY 2018, WE NOTICED A VERY SMALL CRACK IN THE DASHBOARD JUST ABOVE THE STEERING COLUMN COWLING AND DISCUSSED SAME WITH OUR DEALERSHIP. WE WERE TOLD THEY'D CALLED GM AND THEN ADVISED US THAT WE'D NEED TO PAY $800 AND THEY'D PICK UP THE REST. KNOWING THIS WAS NOT OUR FAULT AND HAD TO BE A DEFECT, WE REFUSED AND HAVE BEEN TRYING TO GET THE PROBLEM RESOLVED. SINCE THAT TIME, THE CRACK HAS NOW RUN TO BE SEVERAL INCHES LONG. THE DEFECTIVE DASHBOARD IS A SAFETY RISK. GM HAS KNOWLEDGE OF THE DEFECTIVE DASHBOARDS AND HAS DONE NOTHING TO RESOLVE THE ISSUE. GM HAD DEFRAUDED THEIR CUSTOMERS WITH UNFAIR AND DECEPTIVE CONDUCT AND HAS CONTINUED TO SELL/REPLACE DEFECTIVE PRODUCTS.
- Reported
- Dec 2018
- Incident date
- Feb 2018
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherDec 2018 · ODI 11156445Details +Close −
WHILE DRIVING ON THE FREEWAY AT ABOUT 60 MPH, MY SUBURBAN STARTED TO STALL WITHOUT WARNING, NO LIGHTS APPEARED ON MY DASH. LOCKS, RADIO AND FRONT LIGHTS STARTED TO GO OFF AND ON AND A COMPLETE LOSS OF ACCELERATION HAPPENED. WHEN COMPLETELY STOPPED THE ISSUE RESOLVED. STILL NO INDICATORS OF ANYTHING WRONG ON MY DASH, PROCEEDED TO MOVE THE CAR OUT OF THE FREEWAY AND THE SAME THING HAPPENED. MINUTES LATER THE CAR ACTED NORMAL AGAIN. THIS COULD CAUSE AN ACCIDENT.
- Reported
- Dec 2018
- Incident date
- Dec 2018
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherNov 2018 · ODI 11152330Details +Close −
THE DASHBOARD ON MY VEHICLE IS CRACKING IN TWO DIFFERENT PLACES. ONE AREA IS RIGHT IN FRONT OF THE DRIVERS SEAT AND THE OTHER IS IN FRONT OF THE PASSENGERS SEAT WHERE THE FRONT AIRBAG IS LOCATED. I JUST NOTICED THIS PROBLEM ON NOVEMBER 18, 2018.
- Reported
- Nov 2018
- Incident date
- Nov 2018
- Mileage
- Not provided
- Outcome flags
- None reported
Electrical SystemNov 2018 · ODI 11151153Details +Close −
VEHICLE SHUTS DOWN WHILE DRIVING AND WHILE PARKED. ALL ELECTRONICS SHUT DOWN, UNABLE TO ACTIVATE HAZARD LIGHTS. PREVIOUSLY PAYED TO FIX ABS LIGHT/SENSOR. DASH CRACKED DRIVER SIDE AND PASSENGER SIDE. HAS HAPPENED MULTIPLE TIMES PRIOR.
- Reported
- Nov 2018
- Incident date
- Nov 2018
- Mileage
- Not provided
- Outcome flags
- None reported
This page shows the latest 50 reports to keep it usable. The count above includes every complaint NHTSA has returned for this model year.
Recalls(3)
Open a recall to read what NHTSA says is wrong, what can happen, and how it gets fixed. Check the VIN and remedy eligibility with a dealer; federal no-charge requirements have an age limit, though a manufacturer may offer more coverage.
Air BagsMay 2021 · 21V050000Details +Close −
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Open full NHTSA recall record →Air BagsMay 2021 · 21V054000Details +Close −
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Open full NHTSA recall record →Electrical System · 14V827000Details +Close −
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
Risk: If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
Remedy: GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
Open full NHTSA recall record →A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.
Investigations
1 NHTSA investigation on record
Investigations are agency reviews, not findings that a vehicle is defective.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Crash-test ratings
No NHTSA crash test is on record for this year. Some vehicles and model years were not tested or do not have a published NCAP result.
Fuel economy by trim
| Trim | Engine | Drivetrain | Transmission | City | Hwy | Combined |
|---|---|---|---|---|---|---|
| Suburban 1500 4WD | 5.3L 8-cyl | 4-Wheel Drive | Automatic 6-spd | 15 | 21 | 17 |
| Suburban 1500 2WD | 5.3L 8-cyl | Rear-Wheel Drive | Automatic 6-spd | 15 | 21 | 17 |
| Suburban 2500 4WD | 6.0L 8-cyl | 4-Wheel Drive | Automatic 6-spd | 10 | 16 | 12 |
| Suburban 2500 2WD | 6.0L 8-cyl | Rear-Wheel Drive | Automatic 6-spd | 10 | 16 | 12 |
EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.
Before you buy
Useful next checks
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Compare the year-by-year record
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2011 Chevrolet Suburban: frequently asked
What does the complaint record show for the 2011 Chevrolet Suburban?
Owners filed 235 NHTSA complaints about the 2011 Chevrolet Suburban. This is raw owner-reported complaint volume with no production or exposure normalization, so it is not a reliability score or a best/worst-year ranking.
What are the most common problems on the 2011 Chevrolet Suburban?
The most-reported problem areas are Air Bags (42% of complaints) and unknown or other (23%).
How many recalls does the 2011 Chevrolet Suburban have?
3 recalls have been issued that affect the 2011 Chevrolet Suburban, covering components such as air bags. Check the VIN with NHTSA and ask a dealer to confirm remedy eligibility; federal no-charge requirements have an age limit, though manufacturers may offer more coverage.
What gas mileage does the 2011 Chevrolet Suburban get?
The EPA rates the 2011 Chevrolet Suburban between 12 and 17 mpg combined, depending on trim and drivetrain.