2024 Lexus ES

The contact owns a 2024 Lexus ES 300h. The contact stated that while his wife was in reverse (R) and backing up into a parking space at approximately 2 MPH, she crashed into the rear of another vehicle. The contact stated that his wife did not hear the rear collision proximity alarm, and the vehicle did not automatically brake. The contact stated that the other vehicle was not damaged, but the contact's vehicle had damage to the driver's rear bumper and trunk. The contact stated that his wife was able to drive the vehicle away. The contact had taken the vehicle to a local dealer, who was unable to duplicate the failure and advised that all collision avoidance sensors were operating normally. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 23,000.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

Crash

Driver side airbag cover is open. Previously reported, dealer states that it was open due to dashcam wiring being placed and cover not being closed completely. Dealer closed the cover completely. Today, the cover is open again.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2024 Lexus ES 350. The contact stated that while attempting to use the front driver's side seat belt, the seat belt failed to extend as needed, and the contact was unable to use the seat belt. The contact stated that the failure had been occurring intermittently. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,100.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2024 Lexus ES300H. The contact stated while the vehicle was parked, the contact noticed that the driver's side air bag cover was detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for inspection on the following day. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,072.

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

Vehicle Blind Spot indicator did not come on while car was on side of Vehicle on trip to Atlanta. If car did not honk we surely would have had an accident. I started to monitor when the light came on and noticed in was extremely inconsistent with respect to how for an approaching vehicle was from ours before activating. Sometimes it would come on 3 or more car lengths before reaching our bumper, sometimes after car was 1/3 of the way past our bumper, sometimes not before car was completely in blindspot or later. I filmed this but was only able to show the caring distances, and could not get an example of completely in blindspot with monitor not activated. Dealer and Lexus refuse to fix issue. Video from I-phone is MAV file and will not upload. I can send it upon request by text or email

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

I was able to reproduce the issue. When accelerating from a stop, but not yet passing 7 mph (typically 3-5mph registering on the speedometer), then suddenly braking, the brakes do not immediately engage, but rather engage after several seconds have passed. The system/vehicle is available for inspection upon request. The vehicle did not stop (as the brakes weren't applied) causing a collision. I am able to reproduce the issue in the vehicle. No inspection has yet taken place. No warning lamps or other vehicle messages appeared prior to or following the braking failure and the resulting collision. This undocumented behavior was not noted prior to the failure resulting in a collision. Normal driving conditions would not expose the failure. Limited video is available upon request.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

Crash

The vehicle's speedometer shows an inaccurate reading, up to 7MPH less than the actual speed. This has been verified multiple times, measured against WAZE and a speedometer app. At lower speeds, i.e., less than 30MPH, the divergence between the speedometer and the true speed is 1-3MPH. At medium speeds, between 40-60MPH, the divergence is 5-7MPH. At highway speeds, the speedometer initially shows the same larger divergence but after several minutes starts to converge to within 1-2 MPH of the apps. The convergence disappears shortly after the vehicle slows down. The vehicle was brought into the dealership for repair but they said nothing was wrong. At that time, I was provided a loaner vehicle of the same make and model, and its speedometer matched WAZE perfectly at all speeds. I then contacted Lexus customer service, who opened up a case number. I uploaded photos and videos to Lexus documenting the problem. Lexus has now advised me by telephone (representative was "Israel") that they have closed the case based on what the dealer said, and further, that they will not recognize or rely on a third-party application such as Waze. They refused to provide me with an email or letter confirming this; all I have is a screenshot of the Lexus support platform showing the case has been closed. I believe this is a serious safety issue, and I am shocked that Lexus refuses to acknowledge or repair this. I have attached the photos provided to Lexus, screen shots of the two Lexus support cases, both stating "case closed", and the Lexus dealer invoice showing that the problem was brought to their attention (page 3 of the invoice). I am unable to upload the videos (2 x 1 minute long, one on a city street and one on an interstate) as they are larger than your system allows. If you can provide an alternate method to upload them I will be happy to do so. The vehicle is available for inspection and testing at your convenience. I hope your agency can assist with this issue.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

See attached document for complaint

Reported

Mar 2024

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The two side mirrors do not show cars coming up on the side while driving by yellow warning light. It also does not show the turn signal lights when they are turned on left and right. It seems the side sensors are not working.

Reported

Nov 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Mirai, Lexus LS500, LS500H, 2023-2024 Lexus ES250, ES300H, ES350, 2024 Lexus LC500, and LC500H vehicles equipped with a Panoramic View Monitor (PVM) system. Due to incorrect programming of the parking-assist electronic control unit (ECU) software, the rearview camera image may not immediately display within a couple of seconds after the shifter is placed into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera that fails to display an image can reduce the driver's rear view, increasing the risk of a crash.

Remedy: Dealers will update the parking assist ECU software, free of charge. Owner notification letters were mailed April 10, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TA01 and 24LA01.

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.