2014 Lexus ES

I was making a right hand turn inside the parking garage. Suddenly my car took off full throttle. I sped forward at full speed towards the line of cars on the left then straight ahead a good distance. I thought I was going to die. I was on Level 3, going in to have lab work done which I did have done. This incident happened maybe 30 minutes before they did the lab work so there should be a time stamp on when this occurred. Since it was inside the parking garage I feel confident it was recorded on their video surveillance.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Brakes suddenly failed in the middle of driving causing a major safety hazard. There was no warning. Went to the dealership and was diagnosed “Brake - Fluid Accumulator: INSPECT AND FOUND CODE C1391, ABNORMAL LEAKS IN ACCUMULATOR, RECOMMEND TO REPLACE BRAKE BOOSTER, MASTER CYLINDER AND PUMP. The brake fluid accumulator is a part of the Anti-Lock Brake System. The accumulator stores brake fluid under pressure from the ABS Pump and can instantly provide fluid under pressure to the brakes.” It appears this issue is not an isolated incident and others with the same or similar year/model have had this issue. It is extremely dangerous that the brakes suddenly failed to function without warning. The brake pads and brake fluids were adequate and the vehicle was up-to-date on regular inspection and maintenance.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

1 injuries

C1391 error code reported which is linked to Antilock brake system with leak in accumulator requiring replacement of brake booster pump, cylinder kit and other ABS parts cost running to $3550. My VIN number search on nhtsa.gov shows no such recalls for my vehicle as "0 unrepaired recalls". I never got recall notification regarding this issue but Lexus says I should have been notified.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

GM is unable to provide an ETA on a replacement airbag that is under an open safety recall. It has been months since I started contacting my nearest GMC dealer and GM customer support. It is unacceptable they can immediately repair let alone being un able to even provide a time frame for the replacement airbags.

Reported

Dec 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

Car was vandalized on 12/7/21 and alarms did not go off. Car alarm doesn’t work, hasn’t worked.

Reported

Dec 2021

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

Brakes, tires, transmission went out, suspension craked licking oil Car steering wheel vibration, car pulling, brakes didn’t respond, i pulled to side before hitting a car Yes 2 different shops currently at express transmission Currently under inspection because of transmission going out while driving on freeway No warning lights, air bags are off I don’t know why bought car 4 months ago Dealership said they maintenance the vehicle that was a lie i had it maintenance not to long ago car needed it car went out in matter of hrs not days it was hrs it never alerted me something was wrong vehicle was in previous accident in 2016 dealership never informed us about it we recently found out about accident express transmission spoke to me and stated transmission over heated and blew up from inside my vehicle could of blown up as well with me in it putting at risk other people when vehicle was driven while pressing brakes i had to press pedal all the way in or let go and press pedal again in order for vehicle to stop my tires we’re getting more damaged from in words car was rotated and had an alignment done and it keept damaging tires from in words we bought vehicle for $35,000 we have had it for 4 months i have receipts of services done to vehicle and im still waiting on diagnose from transmission so i can know what inside transmission blew up it will cost me approximately $4,000 to $6,000 to fix vehicle

Reported

Nov 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

SUDDEN UNINTENDED ACCELERATION WITH BRAKING PROBLEMS. THREE EPISODES. THE FIRST EPISODE WAS A COMPLAINT TO THE DEALER WITH DOCUMENTATION IN THE CAR'S SERVICE RECORD. THE SECOND OF WHICH WAS WORKED-UP FOR ONE WEEK BY THE DEALER WITH NO ANSWERS. THE THIRD EPISODE OCCURRED GOING DOWN A PARKING RAMP AND RESULTED IN LOSS OF CONTROL OF THE CAR AND INJURIES TO BOTH FENDERS. THE CAR'S "BLACK BOX" WAS NOT ACTIVATED DURING THE LAST EPISODE. THE CAR ACCELERATED RIGHT AFTER IT HAD BEGUN MOVING FORWARD. DURING THE OTHER EPISODES, THE ACCELERATION OCCURRED RIGHT AFTER BEING STARTED. DURING THE THIRD AND MOST SERIOUS EPISODE, THE CAR WAS MOVING DOWN THE CAR RAMP IN A PARKING GARAGE, FROM THE EIGHTH FLOOR TO THE SIXTH FLOOR. AFTER STARTING DOWN THE RAMP, THE CAR ACCELERATED AND COULD NOT BE STOPPED BY BRAKING, SHIFTING TO NEUTRAL AND PARK OR BY PRESSING THE OFF BUTTON SWITCH. WHEN THE SIXTH FLOOR WAS REACHED, THE CAR WAS DRIVEN DOWN ONE OF THE EXIT LANES WHERE FINALLY IT WAS ABLE TO BE STOPPED BY USUAL BRAKING MANEUVERS. IN THE "BLACK BOX" STUDY, THERE WAS NO RECORD OF ANY ABNORMAL ACTIVITY, EITHER ACCELERATION OR BRAKING. POLICE WERE NOTIFIED AND ESSENTIALLY DOCUMENTED THE EVENTS BUT MADE NO OTHER COMMENTS. DURING THE THIRD EPISODE, THE CAR WAS MOVING AT A RAPID RATE OF SPEED, PROBABLY AT ABOUT 50 MILES PER HOUR BUT THIS CANNOT BE DOCUMENTED. REPAIR OF THE VEHICLE COST ABOUT $6000.

Reported

Mar 2021

Incident date

Feb 2021

Mileage

Not provided

Outcome flags

Crash

FORWARD COLLISION WARNING SYSTEM HAS FAILED AND IS INOPERABLE. THERE IS A RECALL OUT THERE, HOWEVER MY VIN# ISN'T ON THE LIST. LEXUS WILL NOT FIX IT.

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

BOTH FRONT DOOR LOCK ACTUATORS NOT WORKING PROPERLY.THE CAR ONLY HAS 40225 MILES AND IS GARAGE KEPT.WHAT THE POSSIBILITY OF BOTH GOING BAD AND IS THIS A MANUFACTURING DEFECT AND SHOULD BE A WARRANTED PART?

Reported

Sep 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT STATED WHILE DRIVING 61 MPH, HE HIT A DEER. THE AIRBAGS DID NOT DEPLOY AS HIS FACE HIT THE STEERING WHEEL. THE CONTACT STATED HE SAW SMOKE FROM THE ENGINE COMPART HOWEVER, NO FIRE WAS SEEN. THE CONTACT STATED HE SUSTAINED HEAD INJURIES HOWEVER, HE DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A COLLISION CENTER BY THE INSURANCE COMPANY. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED BY AN INDEPENDENT MECHANIC OR DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.

Reported

Apr 2020

Incident date

Apr 2020

Mileage

Not provided

Outcome flags

1 injuries

TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOOR FOR THE VEHICLE TO RESPOND. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE IS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V012000(FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A RENTAL VEHICLE. THE FAILURE MILEAGE WAS 47,000.

Reported

Mar 2020

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

DRIVING ON HIGHWAY, 60MPH. FRIDAY JAN 17TH, 2020. 5PM. COLD OUT. HEAR LOUD SOUND LIKE GUN SHOT. STARTLED ME. THOUGHT TIRE BLEW SO PULLED TO SHOULDER ON HIGHWAY. TIRES WERE FINE AND WAS LIKE WHAT THE HECK. GOT BACK IN CAR STARTED TO GET BACK ON HIGHWAY AND HEARD NOISE ABOVE MY HEAD. LOOKED UP SLIDING DOOR TO SUNROOF VIBRATING. SLIDE OPEN A BIT AND SUNROOF GLASS WAS GONE. PULLED BACK OVER AND GOT OUT AND LOOKED. GLASS JUST EXPLODED AND BIG HOLE, SEE PICS. NOTHING FELL ON IT OR HIT IT. NEXT DAY SHOPPED VAC THE GLASS AND NOW WAITING TO GET FIXED.

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

DOOR LOCKS(ALL 4 DOORS) STOPPED LOCKING/UNLOCKING BY USE OF POWER DOOR LOCK BUTTON OR KEY FOB. EACH DOOR MUST NOW BE LOCKED / UNLOCKED MANUALLY. BASED ON FORUM PAGE, THIS IS A WIDESPREAD ISSUE THAT MUST BE INVESTIGATED. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T36095_DS744492

Reported

Jul 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

THE CAR HAD A MIND OF IT'S OWN WHEN I WAS BACKING OUT A PARKING SPOT IT WOULDN'T ALLOW ME TO PRESS DOWN THE BRAKE(LIKE THE ABS WAS FIGHTING ME) TO STOP BEFORE IT SHORTLY CRASHED INTO A CONCRETE PILLAR AND THEN WHEN I PUT IT IN DRIVE IT TOOK OFF ON ME AND CRASHED/STOPPED INTO A FENCE AGAIN WOULDN'T PRESS DOWN THE BRAKE TO ALLOW ME TO STOP IT BEFORE IT CRASHED INTO A GUARD RAILING/FENCE. I QUICKLY TURNED IT OFF AND BACK ON BEFORE TRYING TO BACK OUT OF THE CRASH AND IT ACTED FINE AFTER THAT. MY DEDUCTIBLE SOME HOW WAS $2,500 SO I'VE YET TO FIX IT BECAUSE OF THE OUTRAGEOUS PRICE SINCE THE ACCIDENT THE END OF OCTOBER OF 2018(TODAY'S DATE 7-9-2019) SINCE LEXUS WOULDN'T FOLLOW UP ON THIS WHEN I TRIED TO CONTACT THEM WHEN THIS ACCIDENT HAPPENED. I'M GOING TO HAVE TO DEFAULT ON THIS CAR SINCE IT'S JUST DEAD WEIGHT AND I CAN'T USE IT AS I ATTENDED IT TO BE MY RIDE SHARE CAR(LYFT, UBER, TURO) TO HELP MAKE ENDS MEET WITH MY SINGLE INCOME SINGLE PARENTHOOD HOUSEHOLD.

Reported

Jul 2019

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

Crash

CPSC: THE CONSUMER STATED THAT THE SMART RIDE DEVICE CAUSED THE LIGHTS ON HIS DASHBOARD TO MALFUNCTION (ABS LIGHT, BRAKE LIGHT, ETC.). WHICH CAUSED HIM TO HAVE AN ACCIDENT IN HIS CAR. *DT *JS

Reported

Jun 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

Crash

THE POWER DOOR LOCK ON THE DRIVER'S SIDE STOPPED WORKING WITH THE KEY FOB. CAN ONLY LOCK AND UNLOCK BY USE OF ACTUAL KEY OR BY MANUALLY PUSHING DOOR LOCK. THE PASSENGER'S SIDE DOOR LOCK IS STARTING TO SHOW THE SAME SIGNS AS THE DRIVER'S SIDE DID BEFORE IT STOPPED WORKING COMPLETELY. SOMETIMES WILL WORK PROPERLY AND SOMETIMES IT WON'T.

Reported

Jun 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

I PURCHASED A NEW SET OF YOKOHAMA 225/45R18 TORNANTE TIRES IN OCTOBER 2016 FROM MR. TIRE. IMMEDIATELY FOLLOWING INSTALLATION I EXPERIENCED AN EXCESSIVE WARBLING NOISE FROM THE TIRES AND TOOK THE VEHICLE TO A TRUSTED TIRE SHOP. THEY FOUND THAT THE TREAD WAS WOBBLING FROM SIDE-TO-SIDE WHEN PLACED ON THE TIRE BALANCING MACHINE AND RECOMMENDED I TAKE IT BACK TO MR. TIRE FOR REPLACEMENT. I DID THIS AND MR. TIRE SAID THAT THE UNEVEN TREAD WAS NORMAL AND REFUSED TO REPLACE THE TIRE. I PROCEEDED TO DRIVE THE VEHICLE 43,000 MILES OVER A 2.5 YEAR PERIOD AND EXPERIENCED AN INCREASINGLY NOISY RIDE AND VIBRATION AT HIGH SPEEDS. I GOT TO THE POINT WHERE I WAS CONCERNED ABOUT THE SAFETY OF THE TIRES AND TOOK THE VEHICLE IN FOR SERVICE. THEY INSPECTED THE VEHICLE AND RECOMMENDED IMMEDIATE REPLACEMENT OF THE TIRES AS THERE WERE SEVERE CRACKS FORMING ON BOTH THE INNER AND OUTER SIDEWALL THAT WENT ALL THE WAY THROUGH TO THE INTERIOR OF THE TIRE. CLEARLY A TIRE NOT SAFE TO BE ON THE ROAD. I FEEL THAT THESE TIRES WERE DEFECTIVE FROM THE PURCHASE DATE AND THE DEFECTS GOT WORSE OVER THIS 2.5 YEAR PERIOD TO THE POINT OF THE AFOREMENTIONED SEVERE SIDEWALL CRACKING.

Reported

May 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

MY CAR HAS SPOILER BUILD ON ITS TRUNK LID WHICH CAUSED THE TRUNK LID TO COME DOWN DURING MINOR WIND CAUSING SERIOUS BODY INJURY RESULTING IN MULTIPLE STICHES. FROM THE EXAMINATION OF THE VEHICLE, IT WAS FOUND THAT LEXUS DID NOT LEAVE AIR VENT BETWEEN THE SPOILER AND SURFACE IF THE TRUNK LID CREATING AN AIR POCKET RESULTING IN SMASHING DOWN THE LID AT EXTREME HIGH SPEED. THIS INCIDENT HAPPENED WHEN VEHICLE WAS PARKED IN PARKING LOT AND I WAS FILLING THE TRUNK WITH PURCHASED GROCERIES. FROM THE AIRFLOW TEST WE PERFORMED IT WAS CLEAR THAT LEXUS DID NOT LEAVE AIR VENT TO PURGE THE AIR OUT, PROVIDE TRUNK LID MORE STABILITY TO STAY OPEN. ITS ALSO VISIBLE THE TRUNK LID HAS WEAK HINGES THAT HOLD THE LID UP WHEN OPEN AND MISSING SAFETY BARS. THE LID ITS SELF HAS SHARP EDGES WITH NO PROTECTIVE LINING, HENCE ACT LIKE A BLADE WHEN LID HITS ANY PERSON. LEXUS HAS INSPECTED MY VEHICLE AND NO REPORT HAS BEEN SHARED TO ME TILL I FILE THIS COMPLAIN. I FEEL ITS DESIGN DEFECT. THE SPOILER WAS INSTALLED FOR GOOD REASON, HOWEVER LEXUS MAY NOT HAVE PERFORMED SAFETY TESTED WHEN THE TRUNK LID IS IN OPEN CONDITIONS.

Reported

Feb 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

1 injuries

THE BRAKE IS VERY SPONGY. THE PEDAL GETS VERY LOW TO THE FLOOR.ITS HARD TO STOP THESE CAR. BRAKE FLUID, BRAKE PADS AND ROTORS CHECK OUT FINE AT THE DEALERSHIP. THERE ARE COMPLAINTS ABOUT DEFECTS WITH THE MASTER CYLINDER. MY CAR HAS 44000 MILES AND THE PROBLEM IS CHRONIC. YOU NEED A LARGE STOPPING RANGE WHEN USING THIS CAR. LEXUS CLAIMS I NEED TO GET USE TO IT

Reported

Nov 2018

Incident date

Nov 2018

Mileage

Not provided

Outcome flags

None reported

WHEN I WAS PULLING OUT OF A PARKING SPOT IN REVERSE THE BRAKE WAS FIGHTING ME SO IT KEPT GOING INTO A CONCRETE PILLAR THEN WHEN I SHIFTED IT INTO DRIVE IT DID IT AGAIN AND NOW MATTER HOW HARD I PRESSED THE BRAKE IT COULDN'T OF STOPPED TILL IT RAN INTO A FENCE NOT FAR IN FRONT OF THE CAR WHEN IT HIT THE CONCRETE PILLAR. I QUICKLY TURNED IT OFF AND BACK ON THEN IT RESPONDED ACCORDLY THEN. IT WAS LIKE THE ABS WAS FIGHTING ME WHEN I WAS PRESSING THE BRAKE AND NOT ALLOWING ME BRAKE TO BE PRESSED TO SLOW/STOP THE CAR BOTH FIRST IN REVERSE THEN FORWARD TO PULL AWAY FROM THE CRASH.

Reported

Nov 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

Crash

EVERY TIME I TURN ON THE AC SMELL STINKS . EVEN I REPLACED ALL AIR FILTERS. I HEARD TOYOTA CAMRY HAD SAME ISSUES

Reported

Sep 2018

Incident date

Jun 2017

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL RECEIVED A NOTICE FROMTK HOLDINGS INC ABOUT ONE TO TWO YEARS AGO REGARDING REPLACEMENT OF AIR BAG. CALLED MY LEXUS DEALER ABOUT A YEAR AGO AND THEY TOLD ME THEY WOULD NOTICE WHEN IT WAS MY TURN. THEY DID NOT GIVE ME A TIME FRAME ON WHEN THEY WOULD REPAIR IT. I AM DRIVING A DANGEROUS CAR. HOW LONG DO I HAVE TO WAIT?? CASE NO 17-11375

Reported

Sep 2018

Incident date

Sep 2014

Mileage

Not provided

Outcome flags

None reported

MY 2014 LEXUS ES 350 HAS LESS THEN 4000 MILES ON THE VEHICLE AND THE STEERING HAS MALFUNCTIONED TWICE AND I AM NOW UNABLE TO DRIVE THE CAR AS IT IS PART OF THE ELECTRICAL SYSTEM WHICH CONTINUALLY FREEZES UP MAKING IT INOPERABLE. I PURCHASED THE CAR 2 MONTHS AGO AND AS IT WAS CERTIFIED BY LEXUS THIS SHOULD NOT HAVE HAPPENED.THIS IS A POTENTIALLY VERY DANGEROUS SITUATION. FORTUNATELY I WAS IN MY PARKING LOT BOTH TIMES THIS OCCURRED AND NOT ON THE HIGHWAY.

Reported

May 2018

Incident date

May 2018

Mileage

Not provided

Outcome flags

None reported

REAR MIDDLE SEAT BELT ALMOST STRANGLED 7YEAR OLD. THE SEAT BELT WAS LOOPED AROUND CHILD WHEN THEY WERE PLAYING WHILE PARKED IN DRIVEWAY. WHEN READY TO GET OUT OF CAR, THE CHILD UNBUCKLED AND THE LOOP WRAP AROUND CHILD TIGHTENED. THE SEAT BELT WAS NOT LOOSENING TO ALLOW CHILD TO FIT THROUGH LOOP, PULLING ON BELT MADE THE BELT EVEN TIGHTER AND DID NOT UNLOCK. CHILD WAS HAVING DIFFICULTY BREATHING AND I HAD TO CUT THE BELT. REQUEST MADE WITH LEXUS DEALERSHIP TO FIX MALFUNCTIONED BELT IN DECEMBER 2017. NO RESPONSE FROM DEALER AS OF APRIL 2018. CONTINUING TO INQUIRE FOR RESOLUTION TO TO HAVE BELT FIXED UNDER VEHICLE WARRANTY. DEALER IS UNRESPONSIVE TO PHONE AND EMAIL FOR UPDATES.

Reported

Apr 2018

Incident date

Oct 2017

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING THROUGH DOWNTOWN ATLANTA (MODERATE SPEED), ON A SATURDAY (NO CONSTRUCTION), AND NOWHERE NEAR ANY OVERPASS (FALLING OBJECTS), OUR UNOPENED SUNROOF EXPLODED. WE HEARD A LOUD "BANG", AND THOUGHT WE HAD SUFFERED A TIRE BLOWOUT, FOLLOWED BY ANOTHER LOUD NOISE A FEW SECONDS LATER AND COULD SEE SOMETHING IN THE REAR VIEW MIRROR FLYING OFF THE BACK OF THE ROOF. WHEN WE WERE ABLE TO PULL OVER AND STOP, WE FOUND THE GLASS IN OUR SUNROOF HAD DISINTEGRATED.

Reported

Mar 2018

Incident date

Mar 2018

Mileage

Not provided

Outcome flags

None reported

HYBRID ENGINE NOT FULLY WORKING , ESTIMATED MPG 40 MPG CAR IS ONLY GETTING NOW 22.5 AND IS GETTING WORSE. MY WIFE HAD THE SAME PROBLEM WITH HER LEXUS HYBRID AND THE DEALER DENIED PROBLEM FOR 3 MONTHS UNTIL THEY SENT A SERVICEMAN FROM CALIFORNIA TO FIX PROBLEM .

Reported

Jan 2018

Incident date

Dec 2017

Mileage

Not provided

Outcome flags

None reported

I WAS DRIVING DOWN THE INTERSTATE AND MY SUNROOF EXPLODED.

Reported

Nov 2017

Incident date

Aug 2017

Mileage

Not provided

Outcome flags

None reported

THE DOOR ACTUATOR WHICH CONTROLS THE ABILITY TO LOCK AND UNLOCK THE DOORS FAIL FREQUENTLY. THIS FAILURE MAY CAUSE THE INABILITY TO EXIT THE CAR OR HAVE SOMEONE OPEN THE CAR DOOR IN THE EVENT OF AN ACCIDENT OR OTHER PROBLEM. I HAVE HAD TO REPLACE 3 OF THE DOOR ACTUATORS IN 60,000 MILES OR LESS. THIS WAS ALSO A PROBLEM IN MY LAST LEXUS WHICH WAS A 2007 ES350.

Reported

Mar 2017

Incident date

Oct 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Aug 2016

Incident date

Dec 2015

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Aug 2016

Incident date

Nov 2015

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 LEXUS ES 300H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Aug 2016

Incident date

Nov 2015

Mileage

Not provided

Outcome flags

None reported

I EXPERIENCED A LOW SPEED SUDDEN UNINTENDED ACCELERATION OF MY 2014 LEXUS ES350 FOR THE FIRST TIME ON DECEMBER 22, 2015. I WAS TURNING INTO A PARKING PLACE WHERE I LIVE AS I HAVE DONE HUNDREDS OF TIMES. AS I WAS TAKING MY FOOT OFF THE ACCELERATION PEDAL TO STARTING HITTING THE BRAKE PEDAL, THE CAR SUDDENLY ACCELERATED. I HEARD THE ENGINE REVVING AND I WAS TAKEN TOTALLY BY SURPRISE. MY REACTION WAS TO TURN TO THE LEFT TO AVOID HITTING THE WALL IN FRONT OF ME WHILE HITTING THE BRAKE WITHOUT ANY RESPONSE FROM THE CAR. I HIT THE WALL WITH THE RIGHT FRONT SIDE OF THE CAR AND KEPT GOING FOR A LITTLE WHILE UNTIL I SOMEHOW SHIFTED GEARS. THE CAR STOPPED AND I PUT IT ON REVERSE. I AGAIN EXPERIENCED THE SAME SITUATION ON MARCH 21, 2016 WHILE PARKING THE CAR AT A DIFFERENT PLACE. FORTUNATELY, NOTHING OBSTRUCTED THE CAR SO I WAS ABLE TO STOP IT BEFORE HITTING ANYTHING - THE OVERRIDE TOYOTA DESIGNED AFTER ALL THE EARLIER SUDDEN UNINTENDED ACCELERATION ACCIDENTS WORKED THIS TIME. BUT THIS SECOND INCIDENT CONFIRMED TO ME THAT THE FIRST ONE WILL NO LONGER BE AN ISOLATED INCIDENT HENCE I'M FILING THIS SAFETY COMPLAINT SO OTHER LEXUS OWNERS LEARN ABOUT IT.

Reported

Mar 2016

Incident date

Dec 2015

Mileage

Not provided

Outcome flags

Crash

TL* THE CONTACT OWNS A 2014 LEXUS ES300H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Feb 2016

Incident date

Dec 2015

Mileage

Not provided

Outcome flags

None reported

WHILE ACCELERATING FROM A STANDING STOP OR ACCELERATING WHILE CHANGING LANES, THE VEHICLE WOULD HESITATE BEFORE THE ENGINE ENGAGED. WHAT WAS MORE FRIGHTENING WAS WHEN THE VEHICLE WAS OPERATING ON THE ROAD AND THERE WAS A NEED TO CHANGE LANES, YOU PRESSED ON THE GAS THEN THE VEHICLE WOULD TYPE TO ENTER TEXT HESITATE FROM 1 TO 3 SECONDS. YOU LITERALLY FOUND YOURSELF IN NO MANS LAND, AS THE VEHICLE FAILED TO RESPOND AND YOU FOUND YOURSELF CAUGHT STRADDLING TWO LANES AND THE VEHICLE VIRTUALLYSTOPPED ACCELERATING. THIS SITUATION STARTING OCCURRING MORE AND MORE WHEN I OR JANE LANES,MADE RIGHT AND LEFT HAND TURNS, OR ACCELERATED FROM A STANDING STOP. T THE VEHICLE HESITATION, WHILE ACCELERATING, IS FRIGHTING AND DANGEROUS. IT SEEMS TO BE GETTING WORSE. WE MADE AN APPOINTMENT WITH NEWPORT LEXUS TO HAVE THE VEHICLE'S STALLING CORRECTED AND SERVICED. ON OCTOBER 21, 2015 WE TOOK THE VEHICLE TO NEWPORT LEXUS AND EXPLAINED THE PROBLEM TO THE SERVICE ATTENDANT. THE VEHICLE WAS EXAMINED AND THEN ROAD TESTED BY CHRIS PERET, NEWPORT LEXUS CHIEF MECHANIC. AFTER THE ROAD TEST, THE VEHICLE DID HESITATE AT TIMES WHEN HE ACCELERATED THE VEHICLE. THE CAUSE IS HOW THE FRONT WHEEL VEHICLE IS DESIGNED.THE PROCESS AND HOW THE VEHICLE ACCELERATION PROCESS WORKS ON A FRONT WHEEL DRIVE VEHICLE; THE GAS PEDDLE WHICH IS IN THE FRONT OF THE VEHICLE SENDS A SIGNAL TO THE ENGINE WHICH IS IN THE FRONT OF THE VEHICLE, THE ENGINE SENDS A SIGNAL TO THE COMPUTER WHICH IS IN THE REAR OF THE VEHICLE, THE COMPUTER THEN SENDS A SIGNAL TO THE ENGINE AND THE VEHICLE THEN ACCELERATES. HE EXPLAINED THE PROCESS IS ALMOST INSTANTANEOUS AND THERE IS ONLY A VERY SLIGHT HESITATION. IF THIS LAST COMPONENT OCCURS YOU COULD GET A LONGER DELAY BEFORE FROM THE TIME YOU DEPRESS THE ACCELERATOR TO THE TIME THE VEHICLE ACTUALLY ACCELERATES (1 TO 3 SECONDS).

Reported

Jan 2016

Incident date

Aug 2014

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 LEXUS ES300H. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/09/16*LJ *TR

Reported

Jan 2016

Incident date

Jan 2016

Mileage

Not provided

Outcome flags

None reported

MY CAR BATTERY IS DEAD 3 TIMES IN 2 YEARS.

Reported

Nov 2015

Incident date

Nov 2015

Mileage

Not provided

Outcome flags

None reported

THE CAR WAS PARKED FOR A FEW HOT DAYS AND THE FRONT WINDSHIELD CRACKED AT SOME POINT WHILE THE CAR WAS PARKED. THE CRACK APPEARED FROM THE BOTTOM SLIGHTLY TO THE RIGHT OF CENTER LOOKING AT IT FROM INSIDE THE CAR. IT DOES NOT APPEAR TO BE AN IMPACT OF ANY TYPE. I ASSUME IT IS A DEFECT IN THE WINDOW OR HOW THEY ARE MOUNTED.

Reported

Jul 2015

Incident date

Jul 2015

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 LEXUS ES350. WHILE MAKING A U TURN AT APPROXIMATELY 5 MPH, THE RPMS INCREASED, THE STEERING WHEEL SEIZED, AND THE BRAKE PEDAL FAILED TO SLOW THE VEHICLE DOWN WITHOUT WARNING. THE CONTACT CRASHED THE VEHICLE INTO A FENCE AND A TREE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,500. UPDATED 03/30/15*LJ UPDATED 9/22/2017*CN

Reported

Feb 2015

Incident date

Dec 2014

Mileage

Not provided

Outcome flags

Crash

2014 LEXUS ES300H. DISCREPANCY IN THE SPEEDOMETER/ODOMETER SYSTEMS. *TA THE SPEEDOMETER APPEARED TO REGISTER SPEEDS TWO-TO-THREE MILES AN HOUR FASTER THAN THE VEHICLE WAS BEING DRIVEN. IT WAS DETERMINED BY SETTING THE CRUISE CONTROL TO A GIVEN SPEED, THEN OBSERVING THE UNIT'S AVERAGE SPEED READOUT. THE DISCREPANCY WAS THE SAME AT ANY SPEED FROM 30 MPH TO 70 MPH. *JB

Reported

Dec 2014

Incident date

Dec 2014

Mileage

Not provided

Outcome flags

None reported

I PURCHASED MY 2015 LEXUS ES350 ON TUESDAY, NOVEMBER 25TH, 2014. ON NOVEMBER 27TH, I WAS TURNING RIGHT INTO A PARKING SPACE AND THE VEHICLE ACCELERATED AGGRESSIVELY ON ITS OWN CAUSING THE CAR TO RUN OVER THE CONCRETE PARKING SPOT STOPPER AND PROPEL 200-300 FEET UNTIL I HIT A PALM TREE, STOPPING THE CAR FROM ENTERING A NEARBY LAKE. THIS CAUSED SIGNIFICANT DAMAGE TO THE CAR. MY WIFE AND I WERE IN COMPLETE SHOCK AS I WAS UNABLE TO STOP / CONTROL THE CAR - I ATTEMPTED TO PUMP THE BRAKES MULTIPLE TIMES (LEAVING TIRE TRACKS) BUT THE CAR CONTINUED ACCELERATING UNTIL WE HIT THE TREE. WE FILED A REPORT W/ THE FLORIDA SHERIFF'S DEPARTMENT. ADDITIONALLY, THE DAY BEFORE (NOV 26TH), I NOTICED THE SIDE MIRRORS ON THE CAR DID NOT TILT PROPERLY WHEN IN REVERSE - THE LEFT MIRROR TILTED DOWN, THE RIGHT MIRROR TILTED UP. THIS MAY BE A RESULT OF THE 'MIRROR SWITCH BLOCK' BUT TOGETHER WITH A FEW OTHER MECHANICAL ISSUES, THIS LEADS ME TO BELIEVE THE 2-DAY OLD CAR HAD SOME SIGNIFICANT AND DANGEROUS MECHANICAL / ELECTRONIC ISSUES. I HAVE ATTACHED MORE INFORMATION ABOUT THE CAR AND A PICTURE OF THE PARKING SPOT WHERE THE ACCELERATION OCCURRED. PLEASE CONTACT ME ABOUT APPROPRIATE NEXT STEPS RELATED TO THIS SIGNIFICANT DEFECT. *JS

Reported

Dec 2014

Incident date

Nov 2014

Mileage

Not provided

Outcome flags

Crash

WE DRIVE A LEXUS. OUR CHILDREN DRIVE A TOYOTA. THE PROBLEM IS, THEREFORE, IDENTICAL. WHEN ONE STARTS THE VEHICLE, PARTICULARLY IN A PARKING LOT, ONE EXPECTS THE REAR VIEW CAMERA FEATURE TO BE AVAILABLE. THIS DOES NOT HAPPEN WITH THE LEXUS AND TOYOTA SYSTEM. AT THE INSTANT THAT ONE IS READY TO BACK OUT OF ONE'S PLACE, THE UPPER 15 -20% OF THE REAR VIEWING AREA IS COVERED WITH A SERIES OF MESSAGES TRANSMITTING INFORMATION ABOUT THE BLUETOOTH STATUS. THIS INFORMATION MAY BE IMPORTANT TO A 14-YEAR OLD, BUT NOT TO A DRIVER. ONE HAS TWO ALTERNATIVES; EITHER BACK UP BLIND (NEGATING THE WHOLE REASON FOR THE BACK UP SYSTEM) OR WAIT FOR THE MESSAGES TO FINISH, WASTING GASOLINE. I REQUESTED THE DEALER TO OVERRIDE THIS PROBLEM, BUT I WAS TOLD THAT IT COULD NOT BE DONE. *JS

Reported

Jul 2014

Incident date

Jun 2014

Mileage

Not provided

Outcome flags

None reported

THE BUTTON TO START AND START THE VEHICLE IS RIGHT NEXT TO THE RADIO BUTTON. BOTH BUTTONS ARE PUSHED TO TURN THEM ON AND OFF. I ACCIDENTALLY HIT THE ENGINE START BUTTON INSTEAD OF THE RADIO BUTTON, ALL POWER TO THE VEHICLE WAS TURNED OFF, COMPLETE LOSS OF POWER STEERING, BRAKES AND ENGINE. IN ORDER TO RESTART I HAD TO COME TO A COMPLETE STOP, PUT THE VEHICLE IN PARK AND THEN RESTART THE VEHICLE, HAD THIS OCCURRED AT ANY SPEED OTHER THAN THE VERY LOW SPEED I WAS GOING, IT WOULD HAVE LIKELY CAUSED A MAJOR ACCIDENT. I STRONGLY FEEL THAT THIS IS A MAJOR SAFETY ISSUE AND AT A MINIMUM NEED TO HAVE THE VEHICLE REPROGRAMMED TO PREVENT IT FROM BEING TURNED OFF WHILE THE VEHICLE IS MOVING. *TR

Reported

Jul 2014

Incident date

Jun 2014

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 LEXUS ES35O. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT PASSENGER SIDE SEAT SHOOK AND VIBRATED WHEN THERE WAS NOT A PASSENGER SEATED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 1400.

Reported

Jun 2014

Incident date

May 2014

Mileage

Not provided

Outcome flags

None reported

BECAUSE OF THE GOVERNMENT'S EFFORTS TO INCREASE MILEAGE PER GALLON, AUTO MANUFACTURERS HAVE REDUCED WIND RESISTANCE TO THE EXTENT POSSIBLE. ONE OF THE WAYS MANUFACTURERS DO THIS IS BY LOWERING THE FRONT FENDERS AND THE HOOD TO THE POINT WHERE THE DRIVER CAN NO LONGER SEE THEM. THIS MAKES IT MORE DIFFICULT TO PARK THE CAR, MAKE TURNS, AND DRIVE IN GENERAL---FAR MORE DANGEROUS TO DRIVE.

Reported

Jun 2014

Incident date

Feb 2013

Mileage

Not provided

Outcome flags

None reported

ON 03/18/14 (MORNING), AN INDEPENDENT MECHANIC INSPECTED AND CONCLUDED THROUGH TESTING THAT ONE OF THE ENGINE MOTOR MOUNTS WAS BROKEN/DEFECTIVE AND NEEDS TO BE REPLACED. I WAS PRESENT FOR THE TEST AND THE MECHANIC WALKED ME THROUGH EACH STEP AND POINTED OUT EXACTLY WHAT WAS HAPPENING AND WHY. ON 03/19/14 (MORNING), LEXUS DEALERSHIP DENIES ANYTHING IS WRONG WITH THE MOTOR MOUNTS AND CANNOT "REPLICATE" THE PROBLEM. ON 03/19/14 (AFTERNOON) I MET WITH THE LEXUS SERVICE TECHNICIAN AND WE PERFORM THE EXACT SAME TEST AS MY INDEPENDENT MECHANIC. ALTHOUGH LEXUS CLAIMS NO REPAIRS WERE DONE SINCE THEY DIDN'T FIND A PROBLEM, THE TEST NOW SHOWS THE MOTOR MOUNTS AS BEING IN WORKING ORDER (MAGICALLY) ALTHOUGH LEXUS DENIES NOTHING WAS EVER WRONG AND NOTHING WAS REPAIRED BY LEXUS, ITS APPARENT TO ME AND MY MECHANIC THAT REPAIRS HAVE BEEN MADE BY THEM TO FIX THE PROBLEM WITHOUT IT BEING DOCUMENTED. *TR

Reported

Mar 2014

Incident date

Mar 2014

Mileage

Not provided

Outcome flags

None reported