2013 Lexus ES

The contact owns a 2013 Lexus ES300 Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle experienced a sudden and significant reduction in braking efficiency. The contact stated that the brake pedal became extremely stiff and rigid, requiring excessive force to be depressed to stop the vehicle. Simultaneously, the Anti-lock Braking System (ABS) warning light illuminated. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 127,000.

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Brakes malfunctioned almost resulted in a life threatening car accident. Car is at the Lexus dealership for repair. The have confirmed problem. Yes there were warning lights moments before needing the brakes and it not working whn pushed.

Reported

Jan 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

While driving on the highway electronic brake boost suddenly failed, leading to brake malfunction. This is common malfunction of this model. This leads to potentially hazardous situation when in emergency or even regular traffic breaking car would not break as expected.

Reported

Sep 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Roughly 6-12 months ago the dashboard on my Lexus started to melt and become sticky, creating a glare on my windshield and impeding my ability to see the road causing dangerous situations. Both daytime and nighttime driving have been affected by this defect. I’ve contacted the local dealership, but they confirmed that no recalls are available and that the only solution is for me to replace the entire dash.

Reported

Jul 2024

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

2013 Lexus Es300h driving on [XXX] , I felt the brake didn't work during the street. It's hard to push the brake, and I almost hit the car in front. OMG, I was very scared. I saw an ABS brake light, and I tried to turn into a parking lot and find the nearest Pepboys in Birmingham, Alabama to inspect the system. I was informed of a problem with the Brake Booster Assembly. I’m sorry I can’t afford to pay the labor, service and parts at this time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

I was driving down the highway coming up on a traffic jam put on the brakes and several warning. Lights came on the dash and my power brakes failed. I was barely able to stop the car without hitting someone. From that point forward the brakes did not work properly, the regenerative braking system did not function. also, the cruise control stopped functioning. I took the car to the Lexus dealer, they tested the car and stated it need a new brake booster brake assembly and that there was a safety warranty issue that was extended out 10 years and up to 150,000 miles and although my car only had 79,000 miles on it was three months past the warranty date and the refused. They reset the car brakes apparently and I was able to drive the car for several days while I spoke with Lexus, and then the car brakes failed again.

Reported

Nov 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

On my 2013 Lexus ES 350, three out of the four doors do not function properly and will not lock or lock with the key fob. my driver’s side front door, my driver’s side rear door, and my passenger’s side front door does not work. The doors also will not lock or unlock with the interior lock/unlock button. When the all the doors are locked, I must go to the passenger’s rear door to unlock the driver’s side front door with my cane. The manual door lock from the key fob does not work and will break if I continue turning it. The door locks will not automatically lock when the car goes in motion. These are safety issues trying to get a child or pet out of the car in case of an emergency such as a fire, an accident, or robbery. The power locks are extremely helpful for me. I am a combat disabled veteran who runs the risk of reinjuring myself using the only door that works attempting to open the door with my cane. I have had some of these power locks replaced before. Lexus says this is a mechanical issue associated with the actuators rather than a safety issue. I really believe this is a serious safety and security issue rather than a mechanical issue.

Reported

Mar 2023

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

Hood latch and cable malfunction in that the hood wouldn't close and warning light and buzzer continuously beeped. Woburn Toyota in Woburn, MA said it was due to overuse and not a defect and not a safety issue! Not so. Hood not opened more than other vehicles I have had without such a problem. Other Lexus owners have posted similar complaints, too.

Reported

Aug 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

I entered the VIN and found that my car airbag was an unrepaired recall.

Reported

Aug 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

The moonroof suddenly shattered (it sounded like an explosion) while I was driving on the freeway in 70 degree weather. Initially I had no idea what it was but realized subsequently that I was shedding glass shards behind me. There were no overpasses where someone could have dropped something, I did not see a rock or other projectile, and - when I parked the car - I found nothing that from outside seemed to have struck it and/or stayed behind in the cavity.

Reported

May 2022

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Lexus ES350. The contact stated that while driving at 45 MPH, the contact heard a loud gunshot like sound and the sunroof shattered into pieces. The contact stated that small fragments of glass fell all over him due to the failure however, he was not injured. The contact pulled over, cleaned out his vehicle and was able to drive the vehicle home. The contact called the dealer where he was informed that there were no recalls on his vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 135,394.

Reported

Aug 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

The automatic door locks have stopped working. I have had to replace 3 out of the 4 door lock actuators in the car. When they go out I am unable to use the door lock sensors and have to manually lock my doors. It also affects my ability to use the key fob remote to lock and unlock my door. I replaced 2 in 2018 and 1 in 2021

Reported

Aug 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

ENGINE STALLS WHEN TURNING LEFT REDUCING POWER STEERING BOOST UNTIL DRIVER LIFTS FOOT FROM GAS PEDAL AND REPUSHES TO REGAIN POWER STEERING BOOST ON CITY STREETS AT LOW SPEED FROM STOPPED POSITION.

Reported

Jan 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE ATTEMPTING TO CLOSE TO THE SUN ROOF, THERE WAS A LOUD EXPLOSION COMING FROM THE VEHICLE. THE CONTACT BECAME AWARE THAT THE SUN ROOF GLASS HAD SHATTERED. THE CONTACT CONTACTED CHATHAM PARKWAY LEXUS (1120 CHATHAM PKWY, SAVANNAH, GA 31405, (912) 330-6051) AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

Reported

Dec 2020

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

None reported

THE PCS (PRE COLLISION SYSTEM) WARNING ICON FLASHED IN THE DISPLAY INDICATING THAT THE PCS WAS TEMPORARILY UNAVAILABLE. THE VEHICLE WAS BEING DRIVEN ON A HIGHWAY. PULLED OVER TO LOOK IN THE OWNERS MANUAL ONLY TO FIND THAT THE MANUAL TOLD ME TO STOP. WE PROCEEDED TO RETURN HOME WITHOUT EXPERIENCING ANY ADVERSE HANDLING. I REALLY DON'T FEEL SAFE DRIVING THE CAR NOT KNOWING IF THE PCS SYSTEM WILL FAIL.

Reported

Oct 2020

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

MY 2013 LEXUS ES 300H HAS GOT A WEAK BRAKES, SOMETIMES WOULD MAKE SQUEAKING NOISE WHEN YOU HOLD THEM AND FEW TIMES WOULDN'T BRAKE WHEN BRAKING ON A BIT ROUGH ROAD. I WAS AFRAID FOR MY SAFETY AND WENT TO LEXUS DEALER TO PERFORM DIAGNOSTIC. THEY SAID THAT MY CAR NEEDS A BRAKE ACTUATOR TO BE REPLACED WHICH IS VERY EXPENSIVE PROCEDURE. HOWEVER, PEOPLE IN A DEALERSHIP ADMITTED THAT IT'S A COMMON PROBLEM FOR THESE CARS AND MY RESEARCH ON THE INTERNET CONFIRMED IT AS WELL. ALSO, LEXUS ISSUED EXTENDED WARRANTY FOR AN ABS FAILURE BUT SOMEHOW YOU ARE QUALIFIED ONLY WHEN YOUR ABS FAIL. THAT'S SOUNDS VERY DANGEROUS AND UNSAFE. I DID MORE RESEARCH AND FOUND THAT IN 2016 IN AUSTRALIA LEXUS HAS RECALLED 2013 AND ABOVE LEXUS ES MODELS BECAUSE OF BRAKE ACTUATOR AND ABS MODULE MALFUNCTION. I DON'T UNDERSTAND WHY ARE THE SAME MODELS NOT BEING RECALLED IN USA FOR THE SAME VERY COMMON PROBLEM.

Reported

Feb 2020

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

THE LEXUS ES 350, WAS TURNING LEFT ONTO SIDE STREET WITHIN A SUB DIVISION, AND RAN UP THE CURB AND HIT A TREE WITH THE RIGHT FRONT SIDE OF THE VEHICLE. SIGNIFICANT DAMAGE DONE TO THE CAR, AND SO MUCH DAMAGED THAT THE CAR HAS BEEN TOTALED BY INSURANCE COMPANY. DRIVER UNSURE IF VEHICLE ACCELERATED ON ITS OWN OR JUST LOST CONTROL. THE GREATER ISSUE OR CONCERN WAS NOT WHAT CAUSED THE ACCIDENT, BUT THAT THE AIR BAGS DID NOT DEPLOY AFTER THE IMPACT AND THE DRIVER BROKE THEIR NOSE AND HAS BEEN TREATED 3 TIMES IN ER SINCE CRASH. IN SPEAKING WITH REPAIR SHOP, THEY INFORMED ME THAT THERE ARE 2 AIR BAG SENSORS AT THE FRONT OF THE CAR, AND BOTH ARE NEAR THE HEADLIGHTS. HE WAS SURPRISED THAT GIVEN THE DAMAGE AND IMPACT OF THE COLLISION (TO RIGHT FRONT OF CAR BY HEADLIGHT, PICTURES ATTACHED), THAT THE AIR BAGS DID NOT DEPLOY.

Reported

Jan 2020

Incident date

Dec 2019

Mileage

Not provided

Outcome flags

Crash 1 injuries

TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING APPROXIMATELY 40 MPH, AN EXPLOSION LIKE SOUND WAS HEARD. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND DISCOVERED THAT THE SUN ROOF HAD SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Reported

Nov 2019

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

DOOR LOCKS DO NOT LOCK VIA KEY FOB ON 3 DOORS. LEXUS WANTS $800 PER DOOR TO FIX. HAVE MANUALLY LOCKED CAR FOR ONE YEAR; NOW CANNOT MANUALLY LOCK DOOR AS THE MANUAL LOCK NO LONGER LOCKS. THIS IS SAFETY ISSUE AS CAR REMAINS UNLOCKED AT ALL TIMES.

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

RECENTLY ACQUIRED LISTED PRE-OWNED, CERTIFIED VEHICLE. BOUGHT WHEEL AND TIRE COVERAGE. HAND WASHED CAR AFTER 4-DAYS OF OWNERSHIP AND DISCOVERED BROKE WHEEL. DEALER SAYS THE STYLE WHEEL ON THE VEHICLE IS ROUTINELY REPAIRED BY THEM (NOT REPLACED.) DEALER REP (WESLEY PETERS, SEWELL LEXUS, DALLAS) WHEEL IS COMMONLY DAMAGED BY IMPROPER TORQUEING OF LUG NUTS. LEXUS DRIVERS I KNOW DO NOT KNOW THE TORQUE SPECS NOR DO THEY CARRY A TORQUE WRENCH. HAVE A FLAT? GOOD LUCK YOU DO NOT BREAK A WHEEL WHILE CHANGING FLAT! SEWELL LEXUS IS NOW REPAYING THE WHEEL NOT HONORING THE WHEEL AND TIRE COVERAGE AND REPLACING IT! WRITER HAS CONTACTED LEXUS NORTH AMERICA CONCERNING THE PROBLEM. DEALER REP PETERS ALSO STATED THE FIRM ROUTINELY REPAIR ALL STYLES OF LEXUS WHEELS AND WRITER SHOULD NOT BE CONCERNED. COULD THE NHTSA PLEASE LOOK INTO WHY LEXUS WHEELS SHOULD REQUIRE REPAIR BEFORE SOMEONE BOUNCES OF THE HIGHWAY WITH A BROKE WHEEL.

Reported

Mar 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED AND GLASS ENTERED THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED OR INJURIES. THE VEHICLE WAS TAKEN TO LEXUS OF WINTER PARK (305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000) WHERE A DIAGNOSTIC APPOINTMENT WAS SCHEDULED FOR THE FOLLOWING DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000. THE VIN WAS UNKNOWN.

Reported

Nov 2018

Incident date

Nov 2018

Mileage

Not provided

Outcome flags

None reported

ABS BRAKE FAILURE CODE C1391 BRAKES FAILED TO FUNCTION DURING EMERGENCY STOP WHILE IN MOTION DRY CITY STREET, LUCKY THERE WAS NO ACCIDENT. COST OF REPAIR $ 5000.00 BY LEXUS DEALER. THIS IS AN ONGOING ISSUE WITH BOTH LEXUS AND TOYOTA VEHICLES. ALSO CRUISE CONTROL FUNCTION DOES NOT WORK AFTER THIS HAPPENED AS THE ABS SYSTEM IS NOW DISABLED. ``````````````````

Reported

Nov 2018

Incident date

Nov 2018

Mileage

Not provided

Outcome flags

None reported

THE VEHICLE WAS PARKED FACING UPHILL IN MY DRIVEWAY. I STARTED THE CAR AND SET THE GEAR SHIFT/SELECTOR (AUTOMATIC TRANSMISSION) TO DRIVE POSITION WHILE CHECKING THAT THE BACKUP CAMERA WAS NOT ENGAGED. I RELEASED THE EMERGENCY BREAK WITH MY FOOT ON THE BREAK AND CONFIRMED THAT THE GEAR SHIFT WAS IN DRIVE AND THAT THE BACKUP CAMERA HAD NOT ENGAGED. I RELEASED THE BREAK AND ACCELERATED TO GO UP THE HILL. THE CAR ACCELERATED IN REVERSE. I HIT THE BREAKS AND CONFIRMED AGAIN THAT THE GEAR SHIFT WAS CLEARLY IN DRIVE POSITION EVEN THOUGH I HAD NOW REVERSED AND CRASHED INTO THE GARAGE DOOR THAT HAD BEEN BEHIND ME. I THEN SET THE GEAR SHIFT TO PARK POSITION AND TURNED OFF THE CAR.

Reported

Jul 2018

Incident date

Jul 2018

Mileage

Not provided

Outcome flags

Crash

VEHICLE DOOR LOCKS AREN'T WORKING PROPERLY. ISSUE CAUSES VEHICLE THE ABILITY TO LOCK WITH KEY FOB INSIDE AND DOORS NOT TO LOCK UPON EXITING VEHICLE.

Reported

Feb 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

TAKATA AIRBAG RECALL

Reported

Nov 2017

Incident date

Oct 2017

Mileage

Not provided

Outcome flags

None reported

THE CAR EXPERIENCED AN UNINTENDED ACCELERATION EVENT WHILE PULLING INTO A PARKING SPOT AT A LOW RATE OF SPEED. WHILE THE DRIVER'S FOOT WAS ON THE BRAKE THE CAR BEGAN ACCELERATING OUT OF CONTROL AND BOUNCED OVER A CURB, DOWN A HILL, STRIKING A PICK UP AND A TREE.

Reported

Jun 2017

Incident date

Jun 2017

Mileage

Not provided

Outcome flags

Crash

I WAS DRIVING ON I75 IN LOUISVILLE, KY, GOING APPROX 70-75 MPH WHEN I HEARD WHAT SOUNDED LIKE A GUN SHOT! PANICKED, I LOOKED AROUND IMMEDIATELY BUT THERE WERE NO OTHER CARS CLOSE BY AND NO OVERPASSES. THEN I REALIZED THAT GLASS WAS ALL OVER MY RIGHT ARM, SHOULDER, AND THE CENTER CONSOLE. I LOOKED UP TO SEE THAT MY MOON ROOF WAS SHATTERED. AFTER REALIZING WHAT HAD HAPPENED, I CLOSED THE SHADE SO MORE GLASS DID NOT FALL ON ME AND INSIDE MY CAR. I TOOK AN EXIT AND CALLED MY INSURANCE COMPANY. I TOLD THEM I HAD NO IDEA WHAT HAD HAPPENED, THAT NO ONE WAS AROUND BUT THAT MY MOON ROOF HAD JUST EXPLODED. THEY GAVE ME THE COMPANY TO CONTACT TO GET IT FIXED AND I TOOK IT THERE TO GET IT FIXED THE NEXT DAY. I HAVE PICS OF IT THOUGH. SO SCARY! I STILL DON'T UNDERSTAND WHY MY MOON ROOF WOULD JUST EXPLODE WITHOUT ANY EXTERIOR FORCE BEING EXERTED AND I AM SO AFRAID IT WILL HAPPEN AGAIN.

Reported

Jun 2017

Incident date

May 2017

Mileage

Not provided

Outcome flags

None reported

PASSENGER-SIDE LEG AIRBAG FAILED TO FULLY DEPLOY DURING AN ACCIDENT. IT ALSO EXPLODED AND EXPELLED ACCELERATE. THE DRIVER-SIDE AIRBAGS DEPLOYED PROPERLY. THIS WAS DURING A FRONT-END COLLISION WITH THE SIDE OF ANOTHER VEHICLE. MY CAR WAS PROCEEDINGSTRAIGHT THROUGH AN INTERSECTION ON A PARKWAY-LIKE CITY DRIVE. ..UPDATED 09/26/17 *BF *JS

Reported

Jun 2017

Incident date

May 2017

Mileage

Not provided

Outcome flags

Crash 1 injuries

CPO 2013 ES350 BOUGHT JANUARY 2, 2016 AT LEXUS DEALERSHIP, WHICH HAS BEEN KEPT IN AN IN-DOOR GARAGE, AND IS LIGHTLY DRIVEN. MID-APRIL 2017 BATTERY WAS DEAD, JUMP STARTED BUT THEN BATTERY DIED THE NEXT DAY. I BROUGHT VEHICLE TO ANOTHER LEXUS DEALERSHIP ON MAY 20, 2017. THEY CLAIMED BATTERY NOT WARRANTIED. I DISCOVERED THE ORIGINAL OWNER WHO BOUGHT CAR OCTOBER 2012 HAD REPLACED THE BATTERY IN 2015 WHICH MADE ME CURIOUS AS TO WHY IT WAS REPLACED SO SOON, AND WHY IT DIDN'T LAST VERY LONG. THE SERVICE MANAGER THEN MENTIONED THAT I NEEDED A COMPUTER COMPONENT WHICH HE HOPED WAS UNDER MY WARRANTY AND THEY WOULD CALL ME WHEN THE PART CAME IN. I RESEARCHED THIS PART, AND APPARENTLY LEXUS HAS KNOWN PROBLEMS WITH THIS COMPONENT, WHICH WAS PROBABLY DEFECTIVE CAUSING BATTERY PROBLEMS BY NOT GOING INTO "SLEEP MODE" AND SLOWLY DRAINING AND KILLING BATTERIES. THERE SEEMS TO BE MANY OTHER COMPLAINTS SIMILAR TO MINE ON BLOGS (ONE OF WHICH IS ATTACHED).

Reported

May 2017

Incident date

Apr 2017

Mileage

Not provided

Outcome flags

None reported

I AM NOT SURE IT IT IS ENGINE OR FUEL BUT MY PROBLEM IS AS FOLLOWS: WHILE DRIVING AND WITH NO WARNING MY 2013 LEXUS ES 350 HESITATES TO THE POINT OF ALMOST STOPPING IN THE MIDDLE OF DRIVING ON LOCAL AND HIGHWAY ROADS. IT SEEMS TO BE GETTING WORSE AND I HAVE TAKEN MY CAR TO THE DEALER AND WAS TOLD THEY DID NOT FIND ANYTHING WRONG WITH IT. IN RESEARCHING THIS PROBLEM I HAVE COME ACROSS TWO SIMILAR COMPLAINTS ON WWW.CARCOMPLAINTS.COM. THIS IS A DANGEROUS ISSUE WHEN YOU LOSE ACCELERATION WHEN IT IS MOST NEEDED.

Reported

May 2017

Incident date

May 2017

Mileage

Not provided

Outcome flags

None reported

I WAS PARKING MY CAR ON A COMMERCIAL COMPLEX. I AM PRESSING ON THE BRAKE AS THE CAR SLOWS DOWN. WHEN I FURTHER PRESSED ON THE BRAKE, THE CAR INSTEAD OF TAKING A COMPLETE STOP, ACCELERATED. IT HIT THE BUILDING IN FRONT OF ME. WHEN TRYING TO BACK UP, IT ACCELERATED AGAIN IN REVERSE. I PRESSED THE BRAKE REALLY HARD THEN IT STOPPED.

Reported

Apr 2017

Incident date

Apr 2017

Mileage

Not provided

Outcome flags

Crash 1 injuries

TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING APPROXIMATELY 60 MPH, THE CRUISE CONTROL LEVELER FRACTURED FROM THE BASE OF THE STEERING COLUMN THE VEHICLE WAS DRIVEN TO THE DEALER. THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,300. UPDATED 06/13/17*LJ *CN

Reported

Mar 2017

Incident date

Mar 2017

Mileage

Not provided

Outcome flags

None reported

WAS DRIVING IN WEST SACRAMENTO , WHEN THE CHECK ENGINE, CHECK HYBRID SYSTEM ALARMS WENT OFF.WITHIN 1 MINUTE , THE CAR WENT DEAD, NO POWER, NO STEERING. IF I WAS ON AN EXPRESS WAY , IT WOULD HAVE BEEN A GUARANTEED FATALITY FOR ME, MY FAMILY AND OTHER CARS INVOLVED. THE DEALERSHIP , LEXUS OF SACRAMENTO TOLD ME THE COMPUTER FAILED IN THE CAR. THE CAR HAS ONLY 55,000 MILES ON IT. I AM CONCERNED ABOUT THE QUALITY OF PARTS USED BY LEXUS. *TR

Reported

Jan 2017

Incident date

Jan 2017

Mileage

Not provided

Outcome flags

None reported

I WAS PARKING MY CAR IN FRONT OF A STORE. CAR WAS IN PARKING SPOT, READY TO STOP. ALL OF A SUDDEN, CAR ACCELERATED, JUMPED THE CURB, WENT THRU SIDEWALK INTO THE STORE AHEAD. LUCKILY, STORE WAS VACANT. CAR KEPT GOING THRU THE STORE, CAME OUT FROM THE BACK WALL ONTO THE RAIL GUARDS WHICH FINALLY STOPPED CAR. CAR WAS DAMAGED.

Reported

Jan 2017

Incident date

Jan 2017

Mileage

Not provided

Outcome flags

Crash 1 injuries

PARKED IN PARKING RAMP FRONT IN.BACKED OUT SLOWLY, TAPPED PILLAR AT REAR MOVED FORWARD TO ADJUST STEERING, REVERSED AGAIN, THEN ENGINE ACCELERATED SLAMMED ME BACK INTO PILLAR, STEERING WHEEL TURNED RIGHT ENGINE CONTINUED TO ACCELERATE HIGH SPEED UP THE RAMP. I TIRED TO PUT THROTTLE IN N, DID NOT SLOW DOWN, SLAMMED ONE FOOT ON BRAKE, DID NOT SLOW DOWN, THEN SLAMMED BOTH FEET ON BRAKE PEDAL AND IT DID STOP BEFORE HITTING CEMENT FENCE.

Reported

Jan 2017

Incident date

Dec 2016

Mileage

Not provided

Outcome flags

None reported

AIR BAGS DID NOT DEPLOY AFTER CAR WAS IN A WRECK. FRONT END DEMAGED OF 12,000 IN DAMAGES. VEHICLE WAS IN MOTION.

Reported

Oct 2016

Incident date

Apr 2016

Mileage

Not provided

Outcome flags

Crash 1 injuries

TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT THE LEATHER MATERIAL ON THE DRIVER SEAT WAS PEELING OFF. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS DIAGNOSED TO BE A RESULT OF WEAR AND TEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.

Reported

Jun 2016

Incident date

Mar 2016

Mileage

Not provided

Outcome flags

None reported

NHTSA RECALL 15V728 WAS ISSUED ON 11/3/2015. LEXUS HAS AN TEMPORARY FIX THAT SIMPLY DISABLES THE PRE-COLLISSION SYSTEM. THERE HAS BEEN NO FIX FOR THE PROBLEM AND I HAVE HAD NO SUCCESS GETTING ANY INFORMATION ABOUT WHEN IT WILL BE FIXED. THE PRE-COLLISION SYSTEM APPLIES TO WHEN THE VEHICLE IS IN MOTION.

Reported

Apr 2016

Incident date

Nov 2015

Mileage

Not provided

Outcome flags

None reported

THE CAR WAS IN A VERY BAD FRONT END COLLISION 1-15-16, AND NOT 1 AIR BAG DEPLOYED. WE CAN SEND PHOTOS, AND THE CAR IS ON HOLD, NOT TO BE TOUCHED AT THE INSURANCE STORAGE YARD. PLEASE CONTACT US FOR MORE INFO.

Reported

Jan 2016

Incident date

Jan 2016

Mileage

Not provided

Outcome flags

Crash 1 injuries

ON 1/20/16 I WAS DRIVING BACK TO WORK AROUND 12:30 IN THE AFTERNOON AND I HEARD A LOUD POP. AT THE TIME I THOUGH SOMETHING HAD HIT MY CAR OR WINDSHIELD, ALTHOUGH I HAD NOT SEEN ANYTHING FLY UP AT THE WINDOW. ONCE I ARRIVED AT WORK I GOT OUT OF THE CAR TO CHECK MY WINDOWS AND TO SEE IF THERE WAS ANY DAMAGE TO THE BODY OF THE CAR. I DID NOT SEE ANY. THE FOLLOWING MORNING, TRAVELLING ON THE HIGHWAY ON MY WAY TO WORK I NOTICED A WIND SOUND THROUGHOUT THE CAR. I THOUGHT MAYBE ONE OF MY WINDOWS WAS DOWN. I CHECKED ALL REMAINING WINDOWS AND THEY WERE ALL UP. WHEN I STOPPED AT A STOP LIGHT, THE SOUND STOPPED. AT THAT MOMENT I THOUGHT MY SUNROOF SOMEHOW MAY HAVE OPENED BY ACCIDENT. I PULLED THE CLOTH COVER THAT COVERS THE SUNROOF AND NOTICED THE DAMAGE. THE SUNROOF HAD EXPLODED. THE GLASS WAS ALSO POINTED UPWARD. HAD SOMETHING LIKE A ROCK FALLEN ON IT, IT WOULD HAVE BEEN POINTED DOWNWARD AND THERE WAS NO ROCK TO BE FOUND BY THE AUTO BODY SHOP THAT WILL BE FIXING MY VEHICLE. THE AUTO BODY SHOP HAD SEE IT BEFORE AND TOLD ME TO CONTACT YOU AND THE LEXUS DEALERSHIP DIRECTLY. I ALSO HAVE FOUND NUMEROUS ARTICLES ON LINE ABOUT THIS.

Reported

Jan 2016

Incident date

Jan 2016

Mileage

Not provided

Outcome flags

None reported

CAR WAS REAR ENDED BY FORD F-150 PRETTY HARD WHILE STOPPED AT A LIGHT AND GOT PUSHED FORWARD INTO THE FRONT SUV VEHICLE WHICH ALSO GOT PUSHED FORWARD FROM STATIONARY POSITION AND HIT THE VEHICLE IN FRONT OF IT. CAR GOT TOTALED THAT THE LENGTH OF THE CAR SHRUNK WRAPPING THE FRONT AND BACK RAILS AND STILL AIRBAGS DID NOT DEPLOY. HENCE THE COMPLAINT

Reported

Dec 2015

Incident date

Nov 2015

Mileage

Not provided

Outcome flags

Crash

FUEL PUMP DOES NOT TURN OFF INTERMITTENTLY AFTER IGNITION IS TURNED OFF. ON MULTIPLE OCCASIONS THE VEHICLE WAS STATIONARY, PARKED IN THE GARAGE, IGNITION OFF. UPON GOING BACK INTO GARAGE I NOTICE A LOAD HUMMING NOISE COMING FROM THE UNDERSIDE OF THE VEHICLE. AFTER HITTING THE LOCK BUTTON ON THE KEY PHOB THE SOUND STOPPED. THE ISSUE IS GETTING WORSE. ON 12/72015 AFTER ENERGIZING THE LOCK / UNLOCK FUNCTION ON THE KEY PHOB THE FUEL PUMP DID NOT TURN OFF AS IT DID IN THE PAST. I HAD TO START THE VEHICLE AND TURN IT OFF TO STOP THE FUEL PUMP FROM CONSTANTLY RUNNING. SINCE THIS VEHICLE WAS PURCHASED THIS HAS HAPPENED MULTIPLE TIMES DRAINING DOWN THE BATTERY ON MULTIPLE OCCASIONS. AT FIRST WE THOUGHT THAT MAYBE WE LEFT AN ACCESSORY ON BUT AFTER CAREFUL EXAMINATION THERE IS NO QUESTION THAT THE FUEL PUMP CONTINUES TO RUN INTERMITTENTLY AFTER THE VEHICLE IS TURNED OFF. PLEASE NOTE THAT I AM A MECHANIC AND DO HAVE A VAST KNOWLEDGE OF TODAY'S VEHICLE TECHNOLOGIES SYSTEMS. THIS IS CLEARLY A SAFETY ISSUE SHOULD THE FUEL PUMP CONTINUE TO RUN IN AN ACCIDENT OR AN ISSUE OCCURS WITH AN UNATTENDED VEHICLE AND THE FUEL PUMP CONTINUES TO RUN. I HAVE A VIDEO WITH SOUND DOCUMENTING MY LAST EXPERIENCE BUT THE FILE IS TO LARGE GOT UPLOAD.

Reported

Dec 2015

Incident date

Dec 2015

Mileage

Not provided

Outcome flags

None reported

WE PURCHASED THIS VEHICLE AS A CERTIFIED PRE-OWNED IN LATE JUNE 2015. THE WINDSHIELD HAS A DISTORTION THAT IS EXACERBATED AT NIGHT. HEADLIGHTS AND REAR TAIL LAMPS APPEAR IN TRIPLE ON VEHICLES. ON DARK/DIM LIT ROADS, THE ONCOMING TRAFFIC'S HEADLIGHTS APPEARS IN VERTICAL MULTIPLES AND IS A SAFETY HAZARD BORDERING ON BEING A FATAL INCIDENT. TWO OTHER SIMILAR COMPLAINTS HAVE BEEN FILED WITH NHTSA UNDER THE ES300 CATEGORY. THIS APPEARS TO BE A LAMINATION PROBLEM AND A MANUFACTURER'S DEFECT. LEXUS DENIES SEEING THE PROBLEM. YET, EVERY PASSENGER TO RIDE IN MY VEHICLE NOTICES THE PROBLEM WITHOUT ME SAYING ANYTHING. THE SERVICE STAFF AT JOHNSON LEXUS, RALEIGH, NC, DENIES SEEING THE MULTIPLE IMAGES. THE VEHICLE IS UNDER A BUMPER TO BUMPER WARRANTY AND LEXUS HAS FAILED TO HONOR THE WARRANTY. THE DISTORTION IS VISIBLE WHETHER THE VEHICLE IS STATIONARY OR MOVING.

Reported

Oct 2015

Incident date

Jul 2015

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE STEERING WHEEL VIBRATED UNCONTROLLABLY. THE FAILURE OCCURRED WHEN GOING OVER 70 MPH. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE RIMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

Reported

Sep 2015

Incident date

Mar 2015

Mileage

Not provided

Outcome flags

None reported

I BOUGHT PRE-OWNED 2013 LEXUS ES300H CAR IN MOTH OF APRIL AND STARTED HAVING SEVER BACK PAIN, I CONTACTED LEXUS CUSTOMER SERVICE WITH FACT THAT SOMETHING WRONG WITH SEAT, PLEASE HELP ME AS I AM HAVING SEVER BACK PAIN EVERY SINGLE TIME I USE THE CAR. LEXUS REPRESENTATIVE HAS BEEN GOING ROUND ABOUT AND NOT ADDRESSING THE ISSUE, THEY DID NOT EVEN PROPERLY INSPECTED THE SEAT AND DISMISSED THE CASE. NO GOOD SOLUTION PROVIDED. (LEXUS ASK ME TO SELL THE CAR!!!) I URGE NHTSA TO INTERVENE TO RESOLVE THE ISSUE, IT NOT EASY TO SELL AND BUY CAR, I WILL LOSE LOT OF MONEY. I AM FEELING THAT COMMON MAN HAS NO SAY IN FRONT OF THESE BIG CORPORATIONS, THIS IS EXACT SAME WAY HOW LEXUS TREATED THIS CASE.

Reported

Aug 2015

Incident date

Jun 2015

Mileage

Not provided

Outcome flags

None reported

VEHICLE HAS THE "HESITATION ON ACCELERATING" OR "THROTTLE LAG" PROBLEM WHICH IS DOCUMENTED ON MANY MODELS OF BOTH TOYOTA AND LEXUS VEHICLES. VEHICLE HESITATES WHEN ACCELERATING FROM STOP LIGHT, SLOWING TO MAKE A TURN, OR IN TRAFFIC WHEN SLOWING AND THEN ACCELERATING. IT IS UNRESPONSIVE FOR 1-2 SECONDS THEN ACCELERATES FAST. THIS IS ESPECIALLY DANGEROUS WHEN CROSSING A BUSY UNCONTROLLED INTERSECTION. OCCURS ROUTINELY WHEN DRIVING EVERYDAY. THIS HESITATION IS DANGEROUS,NOT NORMAL, AND IS A SAFETY ISSUE THAT NEEDS ADDRESSING BY THE MANUFACTURER.

Reported

Aug 2015

Incident date

Feb 2015

Mileage

Not provided

Outcome flags

None reported

THIS IS THE SECOND TIME IN TWO YEARS THE BATTERY HAS DIED ON THIS CAR. THE FIRST TIME WAS AUGUST 2014, JUST ONE MONTH PAST THE CAR ONE YEAR MARK. THE SECOND, THAT IS WHY I AM WRITING THIS COMPLAINT, IS ALMOST ONE YEAR TO THE DAY OF THE LAST BATTERY FAILURE. WHILE THE FIRST MAY BE WRITTEN OFF AS A BAD BATTERY, I DO NOT BELIEVE IN COINCIDENCES AND FEEL THERE IS AN ELECTRICAL PROBLEM WITH THIS CAR. I HAVE SEEN OTHER COMPLAINTS ON-LINE SO I THINK THERE IS SOMETHING MORE TO THIS PROBLEM THAN JUST BAD BATTERIES...UPDATED 09/03/15 *BF UPDATED 12/4/2015*JS

Reported

Jul 2015

Incident date

Jul 2015

Mileage

Not provided

Outcome flags

None reported

WHILE ATTEMPTING TO MAKE A 3-POINT TURN, I FIRST BACKED OUT OF A DRIVEWAY ONTO THE ROAD, PAUSED TO CHECK FOR TRAFFIC, SHIFTED FROM REVERSE INTO DRIVE AND PULLED FORWARD AND .STARTED TO TURN TO MY LEFT. AS I DID I EXPERIENCED A LOSS OF STEERING AND BRAKES AND THE DASHBOARD INDICATOR LIGHTS ALL LIT AT ONCE. MY CAR DRIFTED ACROSS THE CENTER LINE AND I WAS UNABLE TO STOP IT FROM ROLLING TO THE OTHER SIDE OF THE ROAD WHERE IT ENDED UP PERPENDICULAR TO ONCOMING TRAFFIC AND ONLY STOPPED WHEN IT HIT AN EMBANKMENT. MY CAR SUSTAINED FRONT BUMPER AND GRILLE DAMAGE.

Reported

Jul 2015

Incident date

Jul 2015

Mileage

Not provided

Outcome flags

Crash

I PURCHASED THIS VEHICLE BRAND NEW FROM SEWELL LEXUS IN FT. WORTH TEXAS IN SEPTEMBER 2013. SHORTLY THERE AFTER IN LATE OCTOBER, I WENT TO START MY VEHICLE WHICH IS PARKED IN MY GARAGE. THE CAR WOULD NOT START, DEAD BATTERY. I JUMP STARTED IT AND IT STARTED RIGHT AWAY. THIS HAS HAPPENED SIX TOTAL TIMES IN THE PAST YEAR. THIS MAINLY HAPPENS WHEN THE CAR SITS FOR MORE THAN 2-3 DAYS IN MY GARAGE. I HAVE NEVER LET THE CAR SIT MORE THAN 5 DAYS, BUT WHEN I DO LET IT SIT FOR 3-5 DAYS, THE BATTERY IS DEAD. CURRENT MILEAGE IS AROUND 4200. I TOOK IT TO THE DEALER IN SEP. 2014. DEALER COULD NOT FIND AN ISSUE AND SAID THE BATTERY IS FINE. 2 WEEKS AFTER I LEFT THE DEALER, MY VEHICLE BATTERY DIED AGAIN. DEALER RECOMMENDED A NEW BATTERY. A NEW AFTERMARKET BATTERY (INTERSTATE) WAS PUT IN THE VEHICLE. 2 WEEKS AFTER THE NEW BATTERY WAS INSTALLED, MY CAR WOULD NOT START AGAIN. THE CAR HAS NO AFTERMARKET PARTS, ACCESSORIES, OR REMOTE START. I TOOK THE CAR BACK TO THE ORIGINAL DEALER AND THEY CANNOT SEEM TO FIND THE PROBLEM. SEWELL LEXUS CONTACTED LEXUS ABOUT THIS, AND LEXUS ADVISED THEM THEY ARE AWARE OF THIS PROBLEM WITH MY MODEL YEAR VEHICLE AND THEY BELIEVE IT IS AN UNKNOWN COMPUTER PART RANDOMLY TURNING ON AND DRAINING THE BATTERY. THEY SAID THIS MAINLY HAPPENS WITH VEHICLES SITTING FOR A FEW DAYS. THEY SAID THEY DO NOT HAVE A CURRENT FIX FOR THE CAR. THE DEALER RECOMMENDED INSTALLING A BATTERY TENDER IN MY CAR. TOO WHICH, I DECLINED AS IT DOES ME NO GOOD TO HAVE THAT INSTALLED IF I AM ON VACATION, PARKED AT THE AIRPORT, ECT. I AM REQUESTING A NEW CAR AS I BELIEVE THIS CAR IS A LEMON AND OR REFUND MY MONEY DUE TO THEY CANNOT FIX MY CAR. I STILL DO NOT HAVE MY CAR AND I AM AWAITING LEXUS TO COMPLETE THEIR INVESTIGATION. *TR

Reported

Sep 2014

Incident date

Oct 2013

Mileage

Not provided

Outcome flags

None reported

THE LEXUS ES 300H 2013 MODEL CAR WHILE PARKING ON THE FLAT DRIVE-WAY (NO SLOPE), HAVING THE BRAKE PEDAL DEPRESSED AND MOVING THE GEAR LEVER FROM D TO PARK, THE CAR SUDDENLY ACCELERATED WITHIN A FRACTION OF A SECOND AND HIT THE GARAGE DOOR, COMPLETELY BREAKING THE GARAGE DOOR. THE FRONT OF THE CAR GOT DAMAGED AND A CAR PARKED INSIDE THE GARAGE ALSO GOT DAMAGED. THE AIR BAGS DID NOT DEPLOY. THE CAR STOPPED AFTER THE GEAR LEVER WAS MOVED TO PARK. THIS EXPERIENCE WAS FRIGHTENING AND IS A VERY SERIOUS AND DANGEROUS SAFETY HAZARD. THIS HAPPENED AROUND 6:30PM IN NORTHERN CALIFORNIA, CUPERTINO CITY, ON A BRIGHT SUNNY DAY. *TR

Reported

Jul 2014

Incident date

Jul 2014

Mileage

Not provided

Outcome flags

Crash