2020 Kia Soul

At 63387 miles my backup camera on my 2020 KIA Soul EX stopped working without warning. It will blink on and off occasionally but is generally just a black screen when placed in reverse. All of the other screens work fine. This is concerning to me as it is an important safety feature. It seems like KIA would repair such an item at no charge. I called my local KIA outside of Dallas about the issue and I was told the repair would cost at least $800. I’ve gotten used to using my mirrors again but it’s concerning I no longer have a backup screen.

Reported

Jul 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle has 22000 miles and has a major/excessive oil consumption and engine failure. Exhaust camshaft (broken pin) Exhaust CVVT (broken pin) These components breaking caused the vehicle to stall and completely shut the vehicle down while driving 70 MPH on the freeway. The vehicle was inspected by a Kia certified mechanic and mentioned this is a well known concern. The only indicator that there was an issue was an engine light which gave a code representative of a faulty senor, not a major engine concern.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

On XXX my family and I were heading home from a family vacation. My engine burned through the oil that was put in my car on XXX. No low oil pressure light came on and there was no warning my vehicle had problems with the oil. We took our car to a Kia dealership in [XXX] and that’s when I was informed that my engine was burning oil. We had no prior knowledge that there was a problem. The service guy we were working with admitted that this issue was due to the fault engines from Kia and submitted a claim to get my engine replaced that was denied due to “low oil” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

Jeff Smith Kia in Perry was doing the maintenance they went out of business Kia Hutchinson I told several employees more than once that I was having problems the car would slowly shut down and cut off start then stop on the hey I had to call tow trucks have rentals there was a chainsaw sound underneath had to constantly place oil in the car Kia Never contacted me about a recall the dealerships never communicated recalls on the engine and oil burning they placed me and my grandchildren at risk and say I have to pay $110000 for a new engine. A belt. Cadillac converter and I simply do not have that. School starts in a week 1/2 and I cannot get four children to school or make it to my Dr appointments tremendous hardship and safety concern because a mechanic told me the shutting down is a mechanism to keep the engine from catching on fire and exploding. I have been told by several Kia owners they had the same issue. Walmart mgr told me it is a manufacturer issue I should not have to pay for repairs.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle paint is bubbling and pealing. This is the Snow White Pearl paint. Dealer's response is that it is not their problem and the manufacturer states that they will not make any repairs or compensation. There are also numerous rust spots all over the car as shown in attached photos.

Reported

Jul 2026

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The car began making a weird noise and stalling. Then close to home if shut off, I was able to restart it and drove a short distance to home. Realized couldn't drive it like that and contacted City Kia Greater Orlando dealer. Towed the car to the indicated destination and after about four days (it was the July 4th weekend) they sent me a diagnostic of engine failure due to internal combustion and want to charge me $7500. Offered another alternative for about $1500 but acknowledged that would likely not solve the issue. I declined and informed them that I was told about the engine recall, that my vehicle year and model (2020 Kia Soul) was included in the lawsuit that caused the recall, and that I was never told by the dealer or Kia about the engine recall and about a particular software upgrade that was supposed to alert me about the possibility of engine failure due to a Kia manufacturing defect. They informed me that my vehicle was out of warranty and that my VIN number was not in a particular list of vehicles. I don't understand how is it possible, since I purchased that vehicle in the same dealer with about 3000 miles at the time of purchase and the vehicle has been properly maintained in the same dealer, as the maintenance records show, including a good maintenance badge from CarFox. I believe this is extremely unfair, how I am supposed to accept that I have a useless vehicle when I did everything right and my car obviously should've been included in that engine recall. How is it that I received letters from Kia about other recalls but not about that engine recall? Previous to the engine stalling and noise incident the oil warming light never turned red. I believe that my vehicle should be included in the list of vehicles approved for the engine recall, based on this statement and the facts.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

I own a 2020 Kia Soul that received Recall SC209. Kia performed the recall remedy and considered the recall complete. Before the engine failed, the vehicle had a documented history of excessive oil consumption. The vehicle was previously diagnosed by an independent third-party mechanic shop for excessive oil consumption, and I repeatedly had to add significant amounts of engine oil between oil changes to keep the engine operating. Despite this known condition, the excessive oil consumption continued after the recall was completed. Eventually, the engine suffered a connecting rod bearing failure and seized. The Kia dealership has denied warranty or recall coverage solely because Recall SC209 had already been completed. Kia Consumer Affairs also denied assistance and stated that the engine failure is not covered because the recall was previously performed. My concern is that the symptoms leading up to the engine failure—including excessive oil consumption followed by connecting rod bearing failure—are consistent with the defect addressed by Recall SC209. In my opinion, the recall remedy did not correct the underlying defect on my vehicle. I am requesting that NHTSA investigate whether the SC209 recall remedy is effective for vehicles that continue to experience excessive oil consumption and subsequently suffer catastrophic engine failure after the recall has been completed. I have maintenance records, documentation from the independent mechanic shop showing excessive oil consumption, proof that Recall SC209 was completed, and documentation of the engine failure and Kia's denial of coverage.

Reported

Jul 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

A service campaign/safety recall was issued, necessitating an engine replacement. Bramlett Kia in [XXX], performed this service in late May/early June of 2025. It took them an entire six weeks to do the work. Upon completion of the job, my husband attempted to drive it off their lot, only for the transmission to go out immediately. Kia also replaced the transmission. After this was done, my husband drove the car back to our house in [XXX]. It sat in our garage from June until two weeks ago. My brother has been driving the car between [XXX], and [XXX]. Two nights ago, as he was leaving work, the vehicle started, ran for 30 seconds and made a rumbling sound before breaking down. He restarted the car and started driving it, but the car quickly overheated. As an emergency measure, he drove it to a service shop in [XXX], where it was discovered that the AC compressor and serpentine belt had come loose. This was because the bolts securing the engine were overtightened during the engine replacement in [XXX], and two of them had broken off while the vehicle was in motion, thus allowing the compressor and serpentine belt to loosen. We had the car towed to Cavenaugh Kia in [XXX]. They will not perform the work and say that the vehicle should go back to the dealership in [XXX]. The Alabama dealership says it is not their problem. Kia Customer Affairs also says that because the work was performed just over a year ago, it is no longer covered under warranty. Furthermore, they will not pay to have it towed. I called Gossett Kia in [XXX], where the car was purchased, and they are not sure they will be able to do the work either. I feel so stuck and without recourse in this situation. We are stuck with a [XXX]old car that is undrivable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

While driving on the interstate at approximately 70 MPH, the vehicle suffered a sudden and complete loss of forward motive power. The engine revved, but the vehicle completely ceased forward acceleration and could not maintain highway speeds. This created an immediate safety hazard, forcing me to navigate across active lanes of highway traffic without power to reach the shoulder, narrowly avoiding a rear-end collision. Once stopped, the vehicle completely refused to engage any forward gears (Drive). However, the transmission will still engage and move backward in Reverse. This is the second time this vehicle has experienced a total transmission failure in 6 years, despite having previously had the transmission replaced at an authorized dealership under Kia Service Campaign SC199. The replacement Intelligent Variable Transmission (IVT) component has suffered an identical, catastrophic mechanical failure to the first unit. The manufacturer’s previous campaign remedy failed to permanently resolve this severe highway safety defect.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

I recently bought this 2020 Kia soul the 2 L engine and I’ve noticed every 700 miles 1 quart of oil in this concerns me because how do I not affect it would’ve ran dry and burn the motor up that me is safety. I understand that they have it to replace motor and engine for the original owner, but since I am second owner of this vehicle I don’t qualify for the hundred thousand miles 10 year warranty. My vehicle has 88,700 miles and I’m sure what not to do next.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

There are hundreds of on-line complaints regarding 2020 Kia Soul with paint flaking and peeling off. This is especially true for cars painted white. This is happen to the Soul I purchased a few years ago. I can no longer use a car wash. Please see pictures. The exposed areas will lead to rust and corrosion. If the metal supporting the engine, cabin, or bumpers flakes off or has holes, the vehicle loses its ability to protect occupants during a collision. A rusty car can be highly dangerous if the corrosion has spread to critical structural or mechanical components. Rust on surface areas will eventually let water leak through to a vehicle's frame, suspension, or braking system which will significantly compromise safety and increases the risk of catastrophic failure. One of the attached photo's will show paint that came off the car with painters tape which I used on the back of a credit card to show the relative size of another area where paint has come off!!!

Reported

Jun 2026

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

I was driving when the vehicle stalled while slowing down. It stalled several more times at a stop light, and then when slowing down or accelerating slowly. I then noticed the engine started making a noise. I have parked it and not been able to drive it since. No safety indicators popped up during the stalling. When the engine started making a noice the check engine light then turned on. The car has only 65958miles on it. I believe it should be apart of the SC209 recall list but it is not.

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

There was a recall-SC209A for a faulty piston ring. This vehicle “passed” prior to my purchase. I was unaware that my vehicle was part of the recall- when the VIN is entered in the NTSB website, no active recalls show. Starting in 10/24, the vehicle began having problems accelerating, and when I brought to my local mechanic it was found to be nearly empty on oil despite a recent oil change. I have since experienced continuing issues with low oil and oil consumption. The latest incident was in XXX on a trip to [XXX] . The car seized in the highway, and was brought to a local Kia dealer. They diagnosed a bad transmission, and it was replaced. Despite this, the car has continued to burn oil. I have brought the car to my local Kia in Schaumburg where it was purchased. It was today that I found out it was part of the recall. I asked for an oil consumption test, and I was told this would be at a $200 cost to me. I am worried for my families safety taking this car on the road- the oil light doesn’t come on when it is low. Kia hasn’t offered to retest the car, and I feel at significant risk continuing to drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Soul. The contact stated that the check engine warning light illuminated while driving. The contact stated that he was a mechanic, and the contact had retrieved a diagnostic code indicating a vibration in the pistons. The dealer and the manufacturer were not contacted. The vehicle was not repaired. The failure mileage was 112,704.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

My 2020 Kia Soul had its engine replaced under safety recall SC209 (NHTSA Campaign 21V259). At 136,202 miles, this replacement engine suffered a secondary catastrophic failure, dropping heavy metal shavings into the oil lubrication system and causing the engine to stall. Kia of Orange Park (Repair Order 183972) diagnosed the failure but refused to honor the 15-year/150,000-mile Class Action Engine Settlement extension, forcing me to pay out-of-pocket at an independent shop. The manufacturer's safety recall remedy has failed."

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to O’Reilly’s where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle as not repaired. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to take the vehicle to the dealer for diagnostic testing. The failure mileage was approximately 109,256.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Soul. The contact received a notification of NHTSA Campaign Number: 21V259000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the lack of specialize mechanical technician. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Reported

May 2026

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

I own a 2020 Kia Soul that, according to Kia Customer Care, had the SC209 engine recall repair completed in 2021 at approximately 28,000 miles under a previous owner. I have the exact repair date written down and can provide it if needed. On May 12, 2026, while driving, the vehicle suddenly stalled and shut off, switching into accessory mode without warning. I was able to restart it afterward. Today, approximately 20 minutes ago, the same issue occurred again while driving — the engine stalled unexpectedly and switched into accessory mode. After the first incident on May 12, I checked the oil level and it appeared full. Today, after the second stall, I checked the oil again and found it significantly low, around 1–2 quarts remaining. The vehicle required approximately 3 quarts of oil to return to full. I want this formally documented because I am concerned there may be an ongoing engine issue related to excessive oil consumption and/or engine failure despite the prior SC209 recall repair having been completed. I have only had the car 27 days.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

This vehicle burns over 2 quarts of oil between oil changes. Had 3 oil consumption tests. Kia states that this motor is supposed to burn that much oil. My catalytic converter is now going bad due to the amount of burnt oil clogging it. Why have these engines not been recalled?

Reported

May 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Car just starting shutting off only will drive a certain amount of time then turns off again

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The engine consumes oil and requires repeat oil changes or refilling the engine oil prior to expected or recommended service date. This causes a severe emissions issue.

Reported

May 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Soul. The contact stated that the vehicle was repaired under Kia Recall: SC209; however, the repair failed to prevent the failure. The contact stated that while driving at various speeds, the contact became aware of a n excessive oil consumption. No warning light was illuminated. The vehicle was diagnosed by an independent mechanic, and it was determined that the engine was consuming an excessive amount of engine oil; however, the cause of the failure was unknown. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The contact stated that oil was being added approximately every 2 days. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

Reported

Apr 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

Engine shut off while making a turn. Took car to mechanic and he stated that the car did not display any error messages. The car also over heated while driving in freeway.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

My Car would shut off in the middle of the road after I stopped to make a turn or even stop at a stop light. Also the engine is burning oil. Mechanic says the the engine needs to be replace. Something with the oil piston and the exhaust is burning oil. I am not sure

Reported

Apr 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Soul. The contact stated that while driving approximately 15 MPH, the engine started knocking on the passenger side of the vehicle underneath the hood. The contact accelerated to 45 MPH and continued driving. After refueling, while continuing to drive at 45 MPH, the vehicle suddenly lost engine power, and the vehicle started coasting. The vehicle was stopped, restarted, and the contact continued driving. A short while after restarting the vehicle, the failure reoccurred. The contact stopped the vehicle, waited, then restarted the vehicle a second time. The vehicle was driven to the destination. An image of an engine was displayed on the instrument panel, and the vehicle continued to make a knocking sound. The vehicle was towed to a certified mechanic, who diagnosed that the engine was failing and needed to be replaced. The certified mechanic informed the contact about NHTSA Campaign Number: 21V259000 (Engine); and associated the vehicle with the recall; however, the VIN was not included. The vehicle was not repaired. The vehicle was then towed to the dealer, who confirmed the diagnosis; however, the dealer had not repaired the vehicle. The manufacturer was informed of the failure. The manufacturer declined to provide the engine replacement under recall or warranty. The failure mileage was approximately 79,000.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Soul. The contact stated that while operating the vehicle, the vehicle was driving sluggishly, and the vehicle unexpectedly decelerated before stalling. The vehicle was towed to the local Service Center and was diagnosed with piston rings failure. The vehicle was later towed to the local dealer to be diagnosed, and metal shavings were found inside the engine oil, and the camshaft and the timing were not operating properly. The cause of the failure was not yet determined by the dealer. The contact was informed that the VIN was included in NHTSA Campaign Number: 21V259000 (ENGINE). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was notified of the failure. The failure mileage was 85,000.

Reported

Apr 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

The engine burnt through all the oil in it, many miles before an oil change was needed for it.I have taken it to the dealership and the dealership submitted an extended warranty claim for it and despite the fact that the issue is mechanical and covered by the extented owarranty, the claim is being denied.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The engine seems to be stalling, more than likely being caused by the piston rings being defective. With the piston rings being defective, this can cause oil to be lost, and then in turn causing damage to the vehicle. This can put others at risk as this will stall the vehicle, and in any form of traffic, can cause an accident. The problem has been confirmed by a dealer, but they claim it is another issue. The vehicle has been inspected by the manufacturer. The engine light turned on shortly before this happened.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Owner of 2020 Kia soul experiencing engine failure symptoms including stalling and oil consumption vehicl is associated with engine fire risk safety recall vehicle is currently disabled at mechanic and unsafe to drive I requested kia arrange a tow to authorized dealership for recall diagnosis but kia customer service refused to cover tow bc this involves potential engine fire hazard I believe manufacturers should arrange safe transport for inspection under the recall

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The automatic start warning light illuminated, and the engine seized. Additionally, the error message indicated that the automatic start feature was disabled; however, the contact stated that the automatic start feature was enabled. The contact stated that while attempting to start the vehicle, the vehicle failed to start. After several attempts, the vehicle started. The contact disabled the automatic start feature. The contact stated that while the vehicle was decelerating, the failure reoccurred. The vehicle was taken to the dealer; however, a diagnostic test was not performed. The contact stated that the diagnostic test was incomplete. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,924.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Soul. The contact stated that the vehicle stalled while driving at undisclosed speeds. The check engine warning light was illuminated. There was an abnormal, fluttery sound detected before the vehicle lost motive power. The vehicle was taken to an independent mechanic who determined that the failure was due to the crankshaft and camshaft. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty coverage for the repair. The failure mileage was approximately 135,864.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

This issue is a significant safety concern. The vehicle intermittently loses propulsion, causing a sudden forward lurch, and then abruptly regains power, pushing me back into the seat. This unexpected deceleration and surge can create a dangerous situation in traffic and may lead to an accident if it occurs while merging, crossing intersections, or driving at highway speeds. In addition, I am experiencing significant engine oil loss between regular oil changes. This week, just before my scheduled service, I found the engine to be approximately two quarts low. There were no warning lights indicating low oil or pressure. I only became aware of the issue after hearing noticeable engine ticking, at which point I immediately parked the vehicle and have not driven it since. I added two quarts of oil due to concern over potential engine damage caused by operating at a low oil level. I have contacted my dealership to report the oil loss and the engine noise, and I am currently waiting for a return call as I had to leave a message. This level of oil consumption is abnormal and concerning, especially combined with the lack of warning indicators. I believe this condition may pose a safety risk and could potentially lead to engine failure while driving. I have recorded video showing the amount of oil needed, the dipstick readings before and after adding oil, and the process of topping up the engine. I also have receipts for the oil I purchased. I can provide all documentation upon request. Based on my research, this appears to be a documented issue reported by multiple vehicle owners, and it is known to require corrective repair. I checked my VIN on the manufacturer’s recall website and confirmed that there are currently no open recalls associated with my vehicle. However, despite the absence of an official recall, the issues I am experiencing are safety‑related and require investigation and correction.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. Additionally, the engine was leaking oil. The check engine warning light was illuminated. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V259000 (Engine); however, the failure recurred. The contact's friend diagnosed the vehicle with a code reader and retrieved DTC: P0017, P0301, P0302, P0303, and P0304. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

I believe my car has been burning oil. The oil was empty at our last oil change only about 60,000 miles on car and we have had to keep adding oil to the car since then. I got extra concerned also when I saw alot of kia souls same year have gotten recalled for oil consumption, yet my vin number wasnt included... I have dropped a document in the comments with what the dealership said about it as well.

Reported

Feb 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

My car suddenly cut off while I'm driving putting me and others at risk in traffic and then my mechanic confirmed that its due to a defect in the engine with the piston. When I looked it up there is a recall for this on my type of car but not for my specific car VIN

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

My car is burning oil and showing signs of blow-by. I suspect it is due to the faulty piston rings that prompted your engine recall SC209. I brought the vehicle into the dealership in 2020 at 2,100 miles for the recall and they said it "passed." I recently became aware that this vehicle is burning oil at a significant rate, which is the date I reference below as "date this incident occurred." I opened a case with Kia Customer Care on 1/31/26. On 2/3/26 I began an oil consumption test at the local Kia dealership and I will return at or near the 1,000-mile mark to determine how much oil was burned and to see if the oil has turned black, signifying the blow-by. Attached is the Letter of Fact that I provided to the dealership when I took the vehicle in to initiate the oil consumption test, so they have that on record, as does Kia Customer Care. I may be in touch with you if I believe my vehicle has burned more than a quart of oil during the consumption test and they decline a next-step for addressing the defective pistons.

Reported

Feb 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

I purchased my 2020 Kia Soul GT-Line brand new in October 2019. The vehicle was later subject to a Kia oil piston ring recall, which was performed by an authorized Kia dealership in July 2021. Rick Case Kia - Duluth, Georgia Despite the recall being marked as completed, the engine has now suffered catastrophic failure. An authorized Kia dealership (Nalley Kia, Lithonia, GA) performed an inspection and documented the following diagnosis: “Engine has loss of compression in 3 of 4 cylinders due to piston ring failure.”  This confirms that the engine failed due to piston ring failure, the same defect addressed by the recall. The vehicle is currently inoperable and unsafe to drive due to engine failure and loss of power. Despite identifying the cause of failure, the servicing dealer and warranty administrator are refusing to process warranty coverage unless I personally pay $1,949.56 for a complete engine teardown. The cause of failure has already been documented by the dealership, making the teardown demand unnecessary and unreasonable. I do not consent to teardown at my expense. This appears to be a case of failed or ineffective recall remediation, resulting in engine failure and creating a serious safety risk due to loss of engine power. I am requesting NHTSA investigation into the effectiveness of Kia’s oil piston ring recall remedy and post-recall engine failures.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

Immediately after purchase, the Passenger Airbag warning light illuminated. An authorized Kia dealer confirmed that the airbag system is defective and requires repair under warranty. Despite this confirmation, more than five (5) months have passed without repair, citing parts unavailability. I am operating a vehicle with a known airbag malfunction. This defect involves a federally regulated safety system and poses a safety risk.

Reported

Jan 2026

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

My 2020 Kia Soul is suffering catastrophic engine failure from a known safety recall defect involving the piston oil rings. I received a safety recall notice from Kia on July 5, 2021 warning that defective piston oil rings could cause engine damage and engine fires. I brought the vehicle to a Kia dealer for recall service on July 5, 2021 and again on February 1, 2022 for the same safety recall. Kia did not replace the engine and did not explain what repairs were performed. Now, despite having complied with both recall repairs, my engine is knocking, burning oil, losing power, and the check engine light is blinking. The vehicle has stalled in traffic, creating a serious safety risk. I am afraid to drive it due to the risk of engine failure and fire. The Kia dealer is now telling me the engine needs to be replaced at a cost of $5,000 or more, or I must replace the vehicle. They claim the recall was already performed and the vehicle is no longer under warranty, even though the same recalled defect has now caused engine failure. This appears to be a defective and ineffective recall remedy that did not correct the safety defect and has resulted in dangerous engine failure.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

Mapping system will not update. Vehicle is dangerous.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

My 2020 Kia Soul has around 135,000 miles on it. When accelerating it sounded like a rod or piston was coming through the engine wall. Then began the chugging and loud knocking noises along with engine shutting off. Glad we were not on a railroad track or something like that. We could have easily been killed. No warning lights or sounds at all.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Oil is getting past the piston oil rings, causing oil to get into spark plugs/coil area of engine. Mechanic printed recall paperwork for this exact issue, but no recall found for my VIN. According to recall, this is a very dangerous issue that can stall car at any time or may be more likely to cause fires. I need this to be addressed in my car, please. Especially since it's a known issue.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Kia Soul. The contact stated that the vehicle indicated that the oil level was low. The vehicle was taken to the dealer, and the dealer informed the contact that the dipstick was dry. The contact was concerned because oil had been added to the vehicle four months earlier, in October 2025. The dealer was not able to determine the cause of the failure. The oil level was topped off. The manufacturer was not informed of the failure. The failure mileage was 135,637.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The car is at the shop. My mechanic says engine needs to be replaced. It failed rapidly, in one evening, it started running ruff and check engine light came on. It stalled more than 5 times. The car stalled in an intersection and had to coast to a stop to restart. The next morning drove to O'reilly's to get the engine code. They identified the code as engine block. When leaving O'reilly's the car stalled in middle of the street and was almost hit by Semi tractor trailer that stopped barely in time. The mechanic reported finding metal shaving in the oil when diagnosing the problem. There was not any warning lights or issues before that evening outing. We would love to have the manufacturer address this issue. Engine failure at 52,800 miles on a 2020 KIA Soul needs to be addressed.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

On August 3, 2025, I was in Erie PA - Presque Isle Park when the check engine light came on. It was a Sunday, so dealership was closed. I was over 3 1/2 hrs from home. Had no choice but to drive home and pray that I made it. On Monday, dealer said OK to drive if light is not flashing. If anything happens, have it towed here (that was comforting). First appt available was 8/26. On 8/26, I went to service area, they said several codes coming up relating to engine issues. They would have to keep the car - not safe to drive - they had no loaners - someone would drive me home. So when I was told OK to drive 3 weeks earlier - that was not true. I live on my own and what would I do if stranded somewhere. Dealer called me later and said that KIA would not honor my 10 yr/100,000 mile powertrain warranty. It was initially in husband's name but he passed away 4/29/2024. PA DMV required me to change the title to my name. The dealership also would not honor their Extended Warranty my husband had purchased for $2000. Meanwhile, the KIA was 5 yrs 8 mos old with only 28,400 miles. The codes that came up in the car were: P030400 Cylinder 4 Misfire P001400 Exhaust Cam Timing Over Advanced P000B00 Cam Position Slow Response Engine Timing Chain Assembly is Stretched - removed and replaced engine timing chain assembly Removed and replaced Exhaust Camshaft Removed and replaced Exhaust CVVT Removed and replaced Intake Camshaft Removed and replaced intake CVVT Removed and replaced the Timing Chain Tensioners I did not receive the KIA back from the dealership until DECEMBER 12, 2025 - YES they had my car from 8/26 to 12/12. Luckily, I had another car I could access since I had no loaner vehicle. After being strung along...making phone calls to the dealership weekly...contacting KIA corporate...and listening to excuse after excuse why they would not honor the powertrain warranty - I HAD IT WITH KIA. I went to a Subaru dealership and signed papers for new car on 12/17/2025.

Reported

Jan 2026

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The problems with the KIa Sol began with the "check engine" light continuously coming on in January of 2025. Took it to the dealership twice and numerous repairs were made and the vehicle continues to malfunction. It sputters and has created a dangerous condition to drive. For example, my 21 year old son was on the freeway and the car started sputtering. Thank God that the truck behind him moved lanes when he saw the car was struggling or it could have ended tragically. That was incredibly scary. I took it to the dealership again. They kept for two weeks trying to find the root of the problem, I spent $4,000 to "fix" it. When I drove it around town it did the same again, which put my brother and I in danger. The dealership finally said that the car needs a catalytic converter, which I was quoted as costing approximately $5000 dollars. I have spent a lot of money to try to fix this car and have been in two dangerous situations because the problem was not located. I have been trying in good faith to work with the dealership and KIA corporate to put a new catalytic converter by requesting a good will gesture.

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

My car has been acting up almost every winter. Bought brand new and within two years would not start. Triple A had to get it started. Next winter it shook and the check engine light came on. There was a misfire. I called Kia of Queensbury and they just told me to keep the gas cap off for a bit and than drive it after putting it back on. I believe the fuel injectors were a problem at that point because at times when starting it would shake and it would lag in power. The check engine light did go off but it kept lagging and I had to put fuel in it more often. They did not diagnose it. The next winter it shook and felt like it was going to shut down. I took it in for diagnosis while it was under warranty. They denied anything was wrong. This winter it did it again. It shook and the check engine light came on. Even though I told Kia service in Queensbury NY that a computer said there was a misfire in cylinder 4 they insisted that if the check engine light was not flashing I could drive it. They wanted me to wait almost two weeks to get it diagnosed. Had I driven it as they stated I could have ruined the engine, it could have caused a fire or for me to have an accident. I called back told them it was shaking and dangerous to drive. They allowed me to take it in earlier. I had it towed in. Now that it is out of warranty and 64000 miles they admitted the fuel injectors had to be replaced and the spark plugs. Because of the issues I had experienced from the beginning, I believe the fuel injectors had been faulty for a long time and could have been a serious risk for myself and other drivers. It was dangerous. The fuel injectors and spark plugs have since been replaced out of pocket. I asked for the fuel injectors and spark plugs that were taken out of my vehicle to be given to me, but the service department did not comply with my request.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The car is frying my battery. I had a Duralast Platinum that should last approx 4 years. It killed one at 26 months. I replaced it, free of charge per the warranty, and 6 months later the brand new one is testing low again. Also, at 127k miles a flashing check engine light came on, I took it for a pre-check at a local shop and the tech identified that there was 0 oil in the reservoir. I had him change the oil just so I could get it out of there and took it into the dealership a day later. After charging me $250 for a diagnostic the dealerships response was that the cylinder walls and piston rings were damaged causing excessive oil consumption and that I need to replace my engine. $9,000 for a new engine at 127,000 miles is ridiculous. Apparently just about every other model but mine was recalled. I had to take it in for a recall last year.

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle transaxle will start or feel like is slips and wont go pass 40mph on the highway and has become a safety concern. This started about a week ago and continues. No lights on dash and dealer claims they cant duplicated concern. On the way to the dealer it was doing it and when we pickup the vehicle started doin again less than a mile from dealer. They charge for diag and the car is under warranty. I went back to drop off vehicle and they are refusing to take the vehicle in. I have contacted Kia prior to the visit and will contact them next Monday.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

I'd been having issues where the entirety of my oil reservoir would burn off before I was due for an oil change, which would result in my car having issues starting and running while driving on the road. I've had two separate mechanics not associated with Kia that have told me to take it to Kia and have told me about recalls on my vehicle for the same issues I'm having. I took it to Kia multiple times about the issue, and was given a 1000 mile oil consumption test which passed and then was told that there's nothing they could do for me as I passed the consumption test so in their eye's there isn't a problem.

Reported

Nov 2025

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.

Risk: A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.

Remedy: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC209.