Model-year record

2011 Jeep Compass
See the complaints, recalls, crash rating, and fuel economy in the public record. Then check the mileage and history of the car you found.
This page shows records, not a buy or avoid call.
The same model year can include a well-kept car and a neglected one. Use these records to plan what to check. Use the specific-car check when you know the mileage.
Complaints filed
187
Reports to NHTSA, 2011
Safety recalls
3
NHTSA campaigns on record
NHTSA crash test
Not rated
Overall NCAP rating
Combined MPG
24
EPA estimate
Known issues
Power Train issues lead owner complaints (17% of 187 reports), followed by suspension (11%).
+ 13 more component categories with fewer reports.
Share of all 187 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11716492, ODI 11627421, ODI 11376252, ODI 11286839, ODI 11278341.
Individual complaint reports(187)
Showing the 50 most recent reportsPower TrainFeb 2026 · ODI 11716492Details +Close −
[XXX] [XXX] , [XXX] [XXX] 2/7/26 To Whom It May Concern, I am writing to formally express my concern regarding ongoing, critical safety issues with my vehicle, which have been increasingly dangerous while driving. These issues appear to be interconnected and involve multiple components, including the valve body, transmission, TCM, ABS module, ECM, and throttle body. These problems have posed significant risks to my safety and the safety of others on the road. On several occasions, while driving at highway speeds (approximately 70 mph), the traction control and ABS warning lights have illuminated, and the vehicle has suddenly lost acceleration. This malfunction seems to cause the car to change gears unexpectedly or, in some instances, stop accelerating altogether. As a result, I have been forced to pull over to the side of the road in order to perform a YouTube-suggested reset just to get my vehicle back in motion. This situation has nearly led to accidents, as I have found myself stranded in traffic, unable to accelerate, or worse, pulling into traffic where the car fails to accelerate, almost causing collisions with other vehicles. Additionally, during colder weather, I have experienced issues with the throttle, where it becomes erratic and unresponsive. Despite having multiple repairs made, the problem persists, and I have observed that the throttle may either rev unexpectedly or fail to shift at all. While I understand that some repairs have been made, I am deeply concerned that the vehicle's ongoing malfunctions are indicative of serious safety hazards, which should be addressed by a professional dealership, at no cost rather than being dismissed with the assertion that "it won’t hurt anything." Given the potential for life-threatening incidents and the fact that I have already had several close calls, I strongly urge that these issues be diagnosed and rectified by a certified dealership or technician. , ran out of spac INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Reported
- Feb 2026
- Incident date
- Feb 2026
- Mileage
- Not provided
- Outcome flags
- None reported
SeatsAug 2025 · ODI 11682843Details +Close −
The vehicle pulls when I’m driving it and the transmission over heats if I go over 80 and turns off.
- Reported
- Aug 2025
- Incident date
- Jul 2025
- Mileage
- Not provided
- Outcome flags
- None reported
StructureAug 2025 · ODI 11679034Details +Close −
The contact owns a 2011 Jeep Compass. The contact stated that while driving over a railroad track at approximately 15 MPH, the vehicle suddenly decelerated and was difficult the steer. The vehicle was later towed to the local dealer, who diagnosed that the front subframe had failed due to severe corrosion, causing damage to the engine bay, and causing the engine and transmission to lower. The subframe and front lower control arms were replaced, and the vehicle was repaired. Recently, while the vehicle was in for routine maintenance, the contact was informed that the rear subframe was corroded. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 98,500.
- Reported
- Aug 2025
- Incident date
- Aug 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Electrical SystemApr 2025 · ODI 11657619Details +Close −
The vehicle shuts off while driving at any speed. Steering locks and will not allow driver to pull over to safety.
- Reported
- Apr 2025
- Incident date
- Apr 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainNov 2024 · ODI 11627421Details +Close −
speedometer doesn't work, ABS, Brakes, engine and traction light keeps on. THE SHIFT LEVER CHANGES BY ITSELF FROM D TO M while driving. ABS module has to be replaced at my cost when other 2011 jeep compass have a recall F 50 for the same issue.
- Reported
- Nov 2024
- Incident date
- Nov 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Fuel SystemNov 2024 · ODI 11625149Details +Close −
The contact owns a 2011 Jeep Compass. The contact stated while driving 30 MPH after refueling, the vehicle stalled. The vehicle was restarted and worked as designed; however, the failure recurred while driving after refueling. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 64,000.
- Reported
- Nov 2024
- Incident date
- Nov 2024
- Mileage
- Not provided
- Outcome flags
- None reported
SteeringJul 2024 · ODI 11599548Details +Close −
Rust thru/failure of the front cross member subframe. I noticed a clicking/rubing sound coming from the front of my 2011 Jeep Compass. Over several days it got worse. I took the car to the same dealership that I bought the car from new and was told it was a rust thru on the subframe and that the car was not safe to drive. At this point there were NO warning lights or other indication that the front end was approaching a catastrophic failure. I contacted Jeep and was told that a special 10 year extended warranty had expired in 2022. The dealer offered no help in covering the cost either. I was never informed about the extended warranty, or I would have had the car checked. The thing that really makes me mad is the rust thru occurred on only one side because the A/C drain was routed so it dripped condensation onto the frame on that side. I have the subframe and have included pictures.
- Reported
- Jul 2024
- Incident date
- Jul 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJun 2024 · ODI 11593776Details +Close −
CUANDO ESTOY CON EL VEHICULO EN MARCHA SUBEN LAS REVOLUCIONES DEL VEHICULO ESTE DIMINUYE LA VELOCIDAD CORRIENDO, LO CUAL PODRIA OCACIONAR UN ACCIDENTE
- Reported
- Jun 2024
- Incident date
- Jun 2024
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionFeb 2024 · ODI 11570274Details +Close −
The rear subframe and suspension are rusted. I have been hearing a rattling sound for the past couple of weeks, especially when driving over bumps. When I took the car to my mechanic, he detected a cracking in the rear subframe/suspension due to the rust. If this would totally break it would be a substantial safety risk to myself, the driver, as well as other drivers on the road. No warning lights or messages appeared on the car to warn of this problem.
- Reported
- Feb 2024
- Incident date
- Feb 2024
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionSep 2023 · ODI 11543610Details +Close −
2011 Jeep Compass with 62,000 miles on it the subframes rod about the wheel almost fell off the arm that holds the wheel fell off the rear frame and that could have caused the real big accident accident would have lost control of the vehicle and they told and dealership told me that the warranty expired 2 years ago it was a 10-year extension on it so they did not do it it's because they used cheap metal and they know they did but they will not fix it I just fixed the rear subframe and all parts going to it and all bolts cost me 1500 dollars I do not think that's fair I hope you look into it because they are robbing people thank you I hope you can do something about it and I can get reimbursed and have my front one fixed too because that is rotted out too I just don't have the money to do both
- Reported
- Sep 2023
- Incident date
- Sep 2023
- Mileage
- Not provided
- Outcome flags
- None reported
SteeringSep 2023 · ODI 11542372Details +Close −
Front wheel assembly with broken connection to frame which was caused by a rusted out frame that mechanic said make vehicle extremly dangerous to drive. Front Wheels buckled outward. Can't drive car any more.
- Reported
- Sep 2023
- Incident date
- Jun 2023
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionAug 2023 · ODI 11539264Details +Close −
Please require Jeep/Stallantis to initiate a recall for all 2008-2012 Jeep Compass' impacted by excessive corrosion to the subframe and front/rear cross members due to an inadequately designed AC drain located right above the vehicle subframe. Condensation from the AC drain drips directly onto critical frame structures. Therefore, excessive and premature rusting to the front & top sides of the subframe occurs because the subframe is constantly wet with the operation of the AC, as well as during the winter months while dehumidifying the air. Of course, road salt throughout the winter in the “salt” states further exacerbates the problem. Extensive rust to the subframes have deemed the vehicles unsafe to drive despite being in otherwise good condition w/ reasonable miles. No safety/dashboard lights, warnings, or operational concerns were present indicating potential safety concerns until the driver either experienced a dangerous driving situation or failed a vehicle inspection. Jeep has known about the significant safety implications, yet failed to effectively remediate critical safety concerns. Although Jeep extended a Front and Rear Crossmember Warranty (X69 Warranty), they neglected to properly notify vehicle owners of the extension. They did not make any type of public announcement to inform or warn drivers of the critical safety issues, did not notify owners of access to free yearly inspections to monitor the subframe. Owners using independent mechanics rather than OEM Jeep dealers have not been afforded the same opportunity to access the X69 Warranty Extension & inspections. Jeep has yet to demonstrate sufficient accountability for the ongoing critical safety and security concern. Acknowledging an insufficient AC drain design and issuing a recall for the AC drain, subframe, and front/rear cross members affirm they stand behind their brand, reputation, & value passenger and vehicle safety.
- Reported
- Aug 2023
- Incident date
- Aug 2023
- Mileage
- Not provided
- Outcome flags
- None reported
SeatsAug 2023 · ODI 11538741Details +Close −
Headrest clips broke and popped out
- Reported
- Aug 2023
- Incident date
- Aug 2023
- Mileage
- Not provided
- Outcome flags
- None reported
StructureJun 2023 · ODI 11529457Details +Close −
Was told that the sub frame is bad. After looking into it, it seems to be a known issue with the jeep compass.
- Reported
- Jun 2023
- Incident date
- Apr 2023
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionJun 2023 · ODI 11524767Details +Close −
Was told by service center that car was not safe to drive
- Reported
- Jun 2023
- Incident date
- Jun 2023
- Mileage
- Not provided
- Outcome flags
- None reported
SteeringMay 2023 · ODI 11522722Details +Close −
Front subframe rusted out due to salt corrosion and as Kentucky is not listed as a Salt belt state the recall notice went unsent and the consumer was not advised nor were service locations.
- Reported
- May 2023
- Incident date
- May 2023
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionMay 2023 · ODI 11521959Details +Close −
while running errands, a woman pointed out to me that i had dropped the rear passenger side control arm. she was very concerned about me driving it. i assured her i understood. and that with a mile to drive, i would use flashers and drive slowly. the following day my Compass was brought to my mechanic. i received a phone call i never expected! the rear crossmember was rusted out, and the subframe. above that, there was nothing to bolt to! the car was scrap- and, yes, it is available for inspection. this absolutely is a safety issue. the steering became unpredictable, harder to control. i could have lost a wheel, caused an accident that could have been fatal! the disabled car should not be on the road. i did visit the dealership local to me. i carried with me a TSB dated March 2017 about this very issue. i was told my car was "old" and did i get it serviced there? unfortunately, no, i bought it used 2 years ago. there had been a 10 year warranty extension and now my car was out of warranty? i had no notification. and, even so, why would Jeep deliberately ignore all the complaints on THEIR forums? three people at that dealership knew of this problem and said there was nothing they could do. my car is a 2011, i am a risk-free driver, no accident history. the car itself is clean. there is 40,000 miles on it. the previous owner was meticulous with service calls, getting recalls fixed, oil changes etc. the car was solid when i bought it. i did not abuse, misuse, or neglect my Compass in any way. this is a defect on the manufacturer's end. the folks on your very site are detailing the same severe corrosion. the 2011 and 2012 Compasses and 2011-2012 Patriots were affected. there are forums with owners trying to get compensated, trying to bring attention to this.
- Reported
- May 2023
- Incident date
- May 2023
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionApr 2023 · ODI 11516115Details +Close −
The suspension has completed rusted through. My mechanic can stick his arm all of the way through. There was a recall on other VINs but not mine so far. There needs to be one since I wasn't told about this safety problem until my mechanic went to replace other parts. I was never told this through any means. Jeep needs to do better. I am now out of a car and will have to pay thousands just to get the parts fixed.
- Reported
- Apr 2023
- Incident date
- Apr 2023
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionMar 2023 · ODI 11511889Details +Close −
In 2019 my 2011 jeep compass front subframe rusted really bad which cause corrosions. I called Chrysler and advise if there was a recall on this and they told me no. I paid for the repair to get it fix, fast forward to today I took my car in for an oil change and was informed the rear subframe has now rotted and is also causing corrosion. I called Jeep and was advise the recall expired in 2021 and there is nothing they can do. Please be mindful that I was told that there was no recall on this back in 2019 when I called. It is very unsafe for me to drive with my 4 year old in the car knowing that my subframe is severely rotted which is causing corrosions. jeep was not willing to help with this recall and I think it’s insane due to it being a safety issue
- Reported
- Mar 2023
- Incident date
- Mar 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherNov 2022 · ODI 11494816Details +Close −
We had our Jeep at the local mechanic for a pre winter check up. He found the rear crossmember broken and the front crossmember had holes in it due to corrosion. The vehicle has 211,000 km on it and we’ve owned since new with zero collisions or even a fender bender. Jeep had an extended warranty on these pcs but has denied our claim as 10 years have passed. In my mind this is a safety issue as the wheel assembly could physically break free causing loss of control of the vehicle. These are parts related to the structural integrity of the vehicle and not a normal wear and tear item. This vehicle has been serviced by our local journeyman mechanic licensed in Alberta. It was at our local dealership on September 15/2017 for a recall but there is no record of inspection of these crossmembers. Jeep service bulletin dated march 10/2017 states that the affected vehicles should have these parts inspected and replaced if necessary..also to add, we never received any correspondence from Jeep asking to bring the vehicle in for inspection. The vehicle has been parked for several days now as both our mechanic and myself believe it’s not safe to be on the road. I’ve gotten nowhere with the district warrant manager or their customer care line staff. I’m reaching out as I believe this is a serious issue and should be a safety recall rather than a service bulletin.
- Reported
- Nov 2022
- Incident date
- Nov 2022
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionAug 2022 · ODI 11482171Details +Close −
My mechanic reported that car's rear control arm has broken away from frame of car and is a very unsafe condition to use. No warning was given. Was found during normal inspection on mechanics lift. Manufacturer would not help during owners notification of problem but recognized the seriousness of the problem. Dealer has not been notified just my mechanic professional's recommendation.
- Reported
- Aug 2022
- Incident date
- Aug 2022
- Mileage
- Not provided
- Outcome flags
- None reported
StructureAug 2022 · ODI 11477617Details +Close −
The contact owns a 2011 Jeep Compass. The contact stated while driving approximately 45 MPH, the vehicle rear end swerved to the right while driving straight. The contact stated no warning light was illuminated. The contact regained control and stopped the vehicle. The contact inspected the vehicle and noticed that the rear underside was severely rusted; causing the rear suspension to separate from the under body. The contact was able to drive to his residence. The contact had not taken the vehicle to a local dealer. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 105,000.
- Reported
- Aug 2022
- Incident date
- Jul 2022
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionJun 2022 · ODI 11471621Details +Close −
The contact owns a 2011 Jeep Compass. The contact stated that upon taking her vehicle to an independent mechanic to have the wheels aligned, she was informed that the work could not be performed due to severe subframe corrosion. The vehicle was then taken to a second independent mechanic who provided the same diagnosis. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 133,000.
- Reported
- Jun 2022
- Incident date
- Jun 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJun 2022 · ODI 11468806Details +Close −
After 4 years of driving my 2011 Jeep Compass and hitting 95,000 miles on it, I noticed that there were problems with filling up my tank and my car stalling. If I don't stop the gas pump myself, a few seconds after pulling out of the gas station my car would stall and idle until my engine would just shut off and my wheel and break would lock. This happened while entering a highway, going into a busy intersection, and trying to get out of large mall space. In all of these settings, I was inches away from a car crash. I have brought this up to multiple mechanics who have never heard of this problem and weren't sure what to do. After doing my own research I realized that this is a common Chrysler/Jeep issue with models made between 2005-2015 models. There are no warning lamps, messages, or any signals that my car is going to stall and idle. I could not imagine a larger safety risk to myself, my passengers, and all of the drivers around me. Last week after filling up my tank and intentionally not filling it up all the way, I thought I was safe to drive home but I was wrong. As I was crossing the intersection five-way traffic, my car began to stall as a semi-truck was heading right into me. Thankfully, I shut my engine off and quickly turned it back on to move out of the middle of the road.
- Reported
- Jun 2022
- Incident date
- Jun 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherMay 2022 · ODI 11466396Details +Close −
The contact owns a 2011 Jeep Compass. The contact requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
- Reported
- May 2022
- Incident date
- May 2022
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionApr 2022 · ODI 11461342Details +Close −
-The vehicles front subframe failed to support the vehicles stability, structure, weight, and momentum, during normal driving ,braking, acceleration from a stop, etc. -The corroded and complete 'rusted thru metal' subframe is available for visual/safety inspection, and photo's are attached. - Safety was severely compromised while driving, as the "Subframe to main channel frame" fastening bolt was sheared and broken off while driving, causing the vehicle to veer, without control, due to the engine weight and front end suspension/components shifting out of position. - Independent service centers and auto- mechanic statements in multiple car safety forums have indicated similar situations have occurred, and could be fatal at highway speeds/conditions. - The vehicle is scheduled for dealership inspection and consultation for further use, and/or repair. -No warning lights were initiated at time of this issue. Steering wheel vibration, and loss of steering control occurred.
- Reported
- Apr 2022
- Incident date
- Apr 2022
- Mileage
- Not provided
- Outcome flags
- None reported
EngineMar 2022 · ODI 11454793Details +Close −
The contact owns a 2011 Jeep Compass. The contact stated while driving at various speeds, he heard an abnormal sound coming from the engine. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine subframe was damaged. The local dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 90,000.
- Reported
- Mar 2022
- Incident date
- Feb 2022
- Mileage
- Not provided
- Outcome flags
- None reported
SteeringNov 2021 · ODI 11440380Details +Close −
Wife was driving her jeep when she started to veer to the left. went to turn to steering to get straight when it wasn't responding a lot of slack in the steering. called a tow truck when the tow truck lifted noticed the cradle/sub frame was broken. she was on a country road when it happened. If this was on a highway or interstate there would have been major collision resulting in death. there was no warning when it broke it just broke. after doing some research into why it would break the air conditioning hose to the water to drain was running on the sub frame which rusted and eventually break, the break shifted the engine about a foot and dropped about 10 inches Since she didn't hit anything or no property damage there was no police involved. I have reached out to chrysler with the issue with no response. My family was in danger due to a poor design that could of been avoided and what I read she wasn't the only one.
- Reported
- Nov 2021
- Incident date
- Nov 2021
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionNov 2021 · ODI 11439194Details +Close −
The contact owns a 2011 Jeep Compass. The contact stated that an abnormal squeaking noise would emit from the brakes as the 4-wheel drive and tire pressure warning lights appeared on the instrument panel. The contact had taken the vehicle to an independent mechanic who discovered severe corrosion was on the entire subframe, but mostly on the front end of the vehicle. The mechanic replaced the rear passenger’s side rotor; he also informed her that the vehicle was unsafe to drive due to the corrosion. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.
- Reported
- Nov 2021
- Incident date
- Oct 2021
- Mileage
- Not provided
- Outcome flags
- None reported
Fuel SystemAug 2021 · ODI 11428941Details +Close −
The contact's son owns a 2011 Jeep Compass. The contact stated while his son was exiting the parking lot and driving approximately 15-25 MPH, the vehicle inadvertently stalled and the steering wheel locked-up. The contact did not know whether there were warning lights illuminated. The contact's son was able to veer to the side of the road. The contact stated his son was able to restart the vehicle and drove to his destination. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure reoccurred while driving. The contact's son was able to restart the vehicle and drove to the dealer. The dealer diagnosed that the roll over bent valve in the fuel tank was not closing properly leaking fuel into the EVAP system causing the vehicle to stall and lock the steering wheel. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA for assistance. A case was opened. The approximate failure mileage was 105,000.
- Reported
- Aug 2021
- Incident date
- Jul 2021
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJul 2021 · ODI 11427009Details +Close −
The crossmember- engine cradle that hold the engine in place. I heard a noise and took it to my mechanic he took pictures of the crossmember showing that it is rusted through showing holes. Took it in to a jeep dealer to have it diganosed, they confirmed that it is unsafe to drive as the engine can actually fall out. I contacted chrysler and they said that there was an extension of the warranty on this part that expired a month ago. They sent me to Mopar parts to see if they would pay for the repair. After days they rejected the claim. Now this car is 10 years old however it only has 48000 miles which is less than 5000 miles a year. I bought the car bran new. So it all rusted through on a car with only the 48000 miles. At best this should have been a recall. But at least customers owning this car should have been notified about this warranty extension so they could have had it checked and reparied before some one is killed driving a car that the engine could fall out on the road. Now Mopar is refusing to cover the cost of fixing it because the warranty extension expired a month and a half ago . Even though they know there is a problem with it. I feel that I need some help in making Mopar or Chrysler pay to have this work completed. I also have had to replace the 4 wheel drive as that went bad along with replacing the rear axles as they also rusted.
- Reported
- Jul 2021
- Incident date
- Jul 2021
- Mileage
- Not provided
- Outcome flags
- None reported
Service BrakesJun 2021 · ODI 11419408Details +Close −
The contact owns a 2011 Jeep Compass. The contact stated while driving 20 mph, the vehicle went into limp mode and would not exceed 25 mph. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the brake switch, camshaft sensor, catalytic converter, and the crankshaft sensor needing to be replaced. The vehicle was repaired however, the failure persisted. The contact took the vehicle back to the dealer a month later where it was diagnosed with the throttle body and the brake switch needing to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 90,317.
- Reported
- Jun 2021
- Incident date
- May 2021
- Mileage
- Not provided
- Outcome flags
- None reported
StructureApr 2021 · ODI 11406498Details +Close −
TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING 55 MPH, THE BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE INDEPENDENTLY DECELERATED TO 30 MPH. THE CONTACT'S DAUGHTER CONTINUED DRIVING WITHOUT FURTHER ISSUE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE AND STATED THAT THE FRONT AND REAR K-FRAME WAS SEVERELY RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
- Reported
- Apr 2021
- Incident date
- Mar 2021
- Mileage
- Not provided
- Outcome flags
- None reported
SteeringMar 2021 · ODI 11404142Details +Close −
MY WIFE AND I NOTICED ALOT OF HARD BANGING IN THE REAR AND FRONT OF VEHICLE , AT THE SPEED OF IDLING OUT OF OUR PARKING. CROSSING ANY RAIL SERVICE NO MATTER HOW NEW AND WE'LL BUILT THE LOUD BANGS IN THE FRONT AND REAR ARE THERE AT EVEN THE SLOWEST OF SPEEDS. I HAVE CRAWLED AROUND UNDER OUR JEEP BEST I CAN , THE FRONT MEMBER AND REAR ARE BEYOND ROTTED, I CAN ONLY GET PICTURES OF THE REAR DAMAGE BUT THE FRONT IS HORRIBLE ALSO..
- Reported
- Mar 2021
- Incident date
- Jan 2021
- Mileage
- Not provided
- Outcome flags
- None reported
SteeringMar 2021 · ODI 11400069Details +Close −
I WAS DRIVING DOWN THE ROAD ON ROUTE 73 IN CINNAMINSON NJ AT 930 PM WITH MY 15 YEAR OLD DAUGHTER. ALL OF A SUDDEN, WITHOUT WARNING - THE ENGINE SHUT OFF AND MY CAR HAD ZERO POWER. THE POWER STEERING WAS LOCKED UP AND WE ALMOST GOT REAR ENDED BY A HUGE TRUCK. IT WAS TERRIFYING. I CALLED ROAD SIDE ASSISTANCE AND HAD TO WAIT IN A DARK CAR WITH NO HEAT. THIS IS HORRIBLE
- Reported
- Mar 2021
- Incident date
- Mar 2021
- Mileage
- Not provided
- Outcome flags
- None reported
StructureFeb 2021 · ODI 11395840Details +Close −
TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED WHILE THE VEHICLE WAS BEING STATE INSPECTED, THE TECHNICIAN INFORMED HER THAT THAT THE SUB PANELS ON THE VEHICLE WERE CORRODED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
- Reported
- Feb 2021
- Incident date
- Feb 2021
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionDec 2020 · ODI 11377317Details +Close −
TL* THE CONTACT OWNS A 2000 CHEVROLET ASTRO. THE CONTACT STATED THAT WHILE DRIVING 3 MPH, THE FRONT DRIVER'S SIDE LOWER CONTROL ARM AND BALL JOINT FRACTURED WITH NO WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT APPROXIMATELY A YEAR LATER THE FRONT PASSENGER SIDE LOWER CONTROL ARM AND BALL JOINT FRACTURED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. THE CONTACT STATED THAT RECENTLY WHILE DRIVING, AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO SEVERAL DIFFERENT INDEPENDENT MECHANICS WHO STATED THE IDLE ARM NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE TIE ROD, IDLE ARMS, AND LINK BAR WERE REPLACED HOWEVER, THE NOISE CONTINUED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO REMEDY THE FAILURE. THE CONTACT INSPECTED THE UNDERCARRIAGE OF THE VEHICLE AND NOTICED THAT A PIECE OF SHARP METAL WAS CUTTING INTO THE BALL JOINT RUBBER BOOT. THE CONTACT FOUND AN NHTSA CAMPAIGN NUMBER: 03V328000 (SUSPENSION) ONLINE WHICH COULD BE RELATED TO THE FAILURE HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE CONTACT STATED THAT HE CONTACTED BICAL CHEVROLET OF VALLEY STREAM (709 W. MERRICK RD, VALLEY STREAM, NY 11580) WHO CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 250,000. *LN*JB*LN*JB*JB
- Reported
- Dec 2020
- Incident date
- Jun 2017
- Mileage
- Not provided
- Outcome flags
- None reported
Vehicle Speed ControlNov 2020 · ODI 11376910Details +Close −
WIPERS GO OFF WHEN MAKING A TURN AND/OR TURNING SIGNAL LIGHT ON. VEHICLE RANDOMLY GETS ENGINE LIGHT ON COLD DAYS (NEW ENGLAND WINTERS). THE JEEP WILL JOLT WHEN TRYING TO ACCELERATE OR STALL FOR A MOMENT BEFORE BEING ABLE TO ACCELERATE WHEN STOPPED (AT A LIGHT FOR EXAMPLE) AND SOME NIGHTS THE JEEP WILL NOT ACCELERATE EVEN WHEN PUSHING DOWN ON THE ACCELERATE AND NO "REVVING" SOUND OCCURS AS THOUGH THE CAR DOES NOT REGISTER THAT IT NEEDS TO ACCELERATE AND ACCELERATION SLOWLY INCREASES TO NO MORE THAN 25-30 MPH AND STALLS AT AN INCLINE. NO LIGHT COMES ON WHEN ACCELERATING ISSUES OCCUR. WHEN ACCELERATING ISSUES OCCUR, THEY TEN TO OCCUR INNER CITY RATHER THAN HIGHWAY.
- Reported
- Nov 2020
- Incident date
- Nov 2020
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainNov 2020 · ODI 11376252Details +Close −
I WAS DRIVING MY CAR AND STARTED TO PRESS ON THE GAS AND THE RPM WENT UP REALLY HIGH AND MY CAR WASN'T MOVING. I WAS GETTING ONTO A MAIN HIGHWAY. I HAD LOTS OF CARS BEEPING AT ME. IT WAS SCARY BECAUSE I THOUGHT I WAS GOING TO BE STUCK THERE FOREVER.
- Reported
- Nov 2020
- Incident date
- Nov 2020
- Mileage
- Not provided
- Outcome flags
- None reported
StructureNov 2020 · ODI 11373974Details +Close −
EXTREMELY RUSTED AND CORRODED CROSSMEMEBER AND SUBFRAME RENDERING IT DANGEROUS OF FALLING APART ON THE ROAD. THE VEHICLE MADE A RATTLING SOUND UNDER THE CAR WHILE IN MOTION FROM THE STREETS TO THE EXPRESSWAY. SEEMS TO BE CORRODING AND RUSTING FROM THE INSIDE OUT.
- Reported
- Nov 2020
- Incident date
- Nov 2020
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionOct 2020 · ODI 11364701Details +Close −
MY FRONT SUBFRAME /CROSSMEMBER IS RUSTED AND HAS HOLES PART OF THE FRAME SNAPED WHERE SWAY BAR IS SHOULD A PART THAT CALLED FRAME WHETHER A SUB FRAME OR NOT SHOULD LAST
- Reported
- Oct 2020
- Incident date
- Oct 2020
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsSep 2020 · ODI 11354661Details +Close −
FOR OVER TWO YEARS MY AIR BAG LIGHT HAS BEEN ON. I TRIED TO LOCATED THE A POSSINLE FUSE BUT FOUND THE FUSE BOX WAS MISLABLED ON THE DIAGRAM. CHECK YOU TUBE AND DIAGRAM IN MANUAL DID NOT MATCH. SO I LIVED WITH THE ISSUE BECAUSE FOR INSPECTION IT DID NOT AFFECT EMMISSIONS. NOW THAR I AM PASSING THE VEHICAL TO MY DAUGHTER I FOUND THERE WAS A RECALL ON THE AIRBAG AND SEATBELT ALONG WITH A STEERING NUT TO CHECK. I WANT THE VWHICLE TO BE SAFE FOR HER. I ALREADY PUT A LOT OF MONEY INTO THE JEEP FROM A NEW TRANSMISSION, WIRING CONCERNS LOCATED UNDER DRIVERS FRONT TIRE, TIMING BELT AND GENERAL MAINTAINANCE.
- Reported
- Sep 2020
- Incident date
- Sep 2018
- Mileage
- Not provided
- Outcome flags
- None reported
StructureSep 2020 · ODI 11354528Details +Close −
I BROUGHT IN MY 2011 JEEP COMPASS FOR AN OIL CHANGE AND A SIMPLE REPAIR. MY MECHANIC CALLED WITH WHAT I BELIEVED WAS THE CALL THAT MY VEHICLE WAS READY TO BE PICKED UP. TO MY SURPRISE, HE STATED THAT THERE WAS A MAJOR ISSUE. HE STATED THAT THE FRAME WAS COMPLETELY ROTTED AND UNSAFE TO DRIVE, EVEN THE MILE BACK TO MY HOUSE. AFTER SPEAKING WITH THE DEALERSHIP I PURCHASED THE VEHICLE, THEY ADVISED ME TO DRIVE THE VEHICLE THERE (APPROX. 1/2 MILE AWAY) AND LEAVE FOR REPAIR. THEY EXPLAINED THAT THE FRAME WAS PLACED UNDER EXTENDED WARRANTY DUE TO THE ISSUE AND THAT I WOULD NEED TO PAY APPROX. $500-$1,000.00 FOR 'OTHER PARTS' AND AN ALIGNMENT WHEN REPLACING THE FRAME THAT WERE NOT PART OF THE WARRANTY. QUITE FRANKLY THIS IS UNACCEPTABLE. IT SHOULD COST ME NO OUT OF POCKET EXPENSE FOR A FAILED PART, ESPECIALLY A FRAME ON A LESS THAN 10 YEAR OLD VEHICLE. I AM INCREDIBLY THANKFUL THAT I BROUGHT IT IN PRIOR TO GIVING IT TO MY 17 YEAR OLD. VERY DANGEROUS! JEEP SHOULD COVER THE WHOLE COST! IN ADDITION, I WAS TOLD THE PART ISN'T AVAILABLE FOR AT LEAST 4-6 WEEKS!
- Reported
- Sep 2020
- Incident date
- Sep 2020
- Mileage
- Not provided
- Outcome flags
- None reported
StructureAug 2020 · ODI 11344269Details +Close −
I GOT A RECALL FOR A RUSTED SUB FRAME, FRONT AND BACK IN WHICH ONE HAS A HOLE FROM RUST. I TAKE IT TO COURTESYS IN ALTOONA, PA. THE GUY EARNIE TELLSME THERE WILL BE PARTS SURROUNDING THE SUBFRAME NOT INCLUDED WITH THE RECALL THAT MUST BE PAID FOR OUT OF POCKET. I THINK EVERYTHING TO FIX MY CAR SHOULD BE COVERED. THEY SAW A WOMAN COMING! PISSES ME OFF TO NO END.
- Reported
- Aug 2020
- Incident date
- Aug 2020
- Mileage
- Not provided
- Outcome flags
- None reported
EngineFeb 2020 · ODI 11307347Details +Close −
TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THE CHECK ENGINE LIGHT ILLUMINATED INTERMITTENTLY OVER SEVERAL MONTHS. THE VEHICLE WAS TAKEN TO (DIEHL CHRYSLER DODGE JEEP RAM FUSO OF MOON 5408 UNIVERSITY BLVD, MOON, PA 15108) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OXYGEN (O2) SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND DIAGNOSED. THE CONTACT WAS THEN INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
- Reported
- Feb 2020
- Incident date
- Aug 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJan 2020 · ODI 11301055Details +Close −
WHILE I WAS DRIVING TO WORK, THE CAR STARTED TO FEEL LIKE IT WAS GOING OVER A SPEED BUMP, IT WAS PUSHING FORWARD BUT JUST ENOUGH FOR ME TO GET OUT OF THE ROAD INTO A GAS STATION. WHEN I FINALLY STOPPED, I TURNED THE CAR OFF AND BACK ON. IT WOULD START BUT WOULD NOT MOVE. TOOK IT TO A TRANSMISSION SHOP AND THAT WHAT THEY SAID IS THE PROBLEM. I ONLY HAVE ABOUT 160K MILES AND SHOULD NOT HAVE TO REPLACE MY TRANSMISSION SO SOON!
- Reported
- Jan 2020
- Incident date
- Apr 2019
- Mileage
- Not provided
- Outcome flags
- None reported
SeatsJan 2020 · ODI 11299048Details +Close −
TH E COVERAGE OF THE SEATS BELT IS EXPOSED. THAT IS IN THE TWO FRONTS SEATS. THE MIRROR OF THE WINDSHIELDS WERE TAKEN OFF PARTLY AND/ OR TOTALITY BROKEN.
- Reported
- Jan 2020
- Incident date
- Jun 2018
- Mileage
- Not provided
- Outcome flags
- None reported
EngineJan 2020 · ODI 11296669Details +Close −
SEVERAL TIMES AFTER FILLING UP MY 2011 JEEP COMPASS WITH GAS, I TURN THE CAR ON AND DRIVE OFF. IN MINUTES THE STEERING LOCKS UP AND CAR STALLS. CAR IS GETTING POWER, ALL COMPONENTS ARE STILL WORKING (LIGHTS, RADIO, ETC.). I TURN CAR OFF AND RESTART AND IT SPUTTERS AND FINALLY STARTS AND IS DRIVABLE. I HAVE READ SEVERAL OTHER COMPLAINTS OF THE SAME ISSUE AND IT IS DANGEROUS DUE TO THE STEERING LOCKING UP AND THE INABILITY TO CONTROL THE CAR WHEN IT STALLS.
- Reported
- Jan 2020
- Incident date
- Dec 2019
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainDec 2019 · ODI 11286839Details +Close −
WHILE DRIVING THE VEHICLE IS MAGICALLY STOPPED ACCELERATING GOING 55 MPH ON A TWO LANE HIGHWAY IN THE COUNTRY. THERE ARE/WERE NO ISSUES WITH THE ENGINE AS THE CAR WOULD NOT MOVE FORWARD OR REVERSE AS I PRESSED ON THE GAS PEDAL. CREDIBLE/NATIONALLY RECOGNIZED VEHICLE REPAIR SHOP STATED THE TRANSMISSION NEEDS REPLACEMENT (123,500 MILES).
- Reported
- Dec 2019
- Incident date
- Dec 2019
- Mileage
- Not provided
- Outcome flags
- None reported
StructureNov 2019 · ODI 11282298Details +Close −
2011 JEEP COMPASS 4WD. HAD SHAKING IN STEERING WHEEL AND A WHEEL WOBBLE. EVEN AT DRIVING 40MPH OR LOWER. MECHANIC SAID THE CRADLE/CROSSMEMBER WAS RUSTED OUT. AT 8 YEARS OLD, THE ENGINE CRADLE SHOULD NOT BE RUSTED OUT. HUGE SAFETY HAZARD.
- Reported
- Nov 2019
- Incident date
- Nov 2019
- Mileage
- Not provided
- Outcome flags
- None reported
This page shows the latest 50 reports to keep it usable. The count above includes every complaint NHTSA has returned for this model year.
Recalls(3)
Open a recall to read what NHTSA says is wrong, what can happen, and how it gets fixed. Check the VIN and remedy eligibility with a dealer; federal no-charge requirements have an age limit, though a manufacturer may offer more coverage.
Air BagsApr 2013 · 13V233000Details +Close −
Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2012 Jeep Compass and Patriot vehicles manufactured May 6, 2008, through July 20, 2012. The affected vehicles have a software error which may result in a delayed deployment or non-deployment of the seatbelt pre-tensioners and/or side airbags.
Risk: In the event of a rollover necessitating airbag deployment, the software error can lead to a delayed deployment or non-deployment of the side curtain airbag and/or seatbelt pre-tensioners. As a result, vehicle occupants have an increased risk of injury in a crash.
Remedy: Chrysler will notify owners, and dealers will correct the software free of charge. The recall began June 21, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall number is N01.
Open full NHTSA recall record →SteeringAug 2011 · 11V315000Details +Close −
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011DODGE JOURNEY, JEEP WRANGLER, CHRYSLER 200, CHRYSLER 200 CONVERTIBLE, DODGE AVENGER, DODGE NITRO, JEEP LIBERTY, DODGE CALIBER, JEEP COMPASS, JEEP PATRIOT, DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A MISSING OR INCORRECTLY INSTALLED STEERING COLUMN PIVOT RIVET.
Risk: A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.
Remedy: DEALERS WILL INSPECT FOR RIVET PRESENCE AND ALIGNMENT AND REPAIR THE STEERING COLUMN PIVOT AS REQUIRED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Open full NHTSA recall record →Seat Belts · 16V668000Details +Close −
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Risk: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Open full NHTSA recall record →A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.
Investigations
2 NHTSA investigations on record
Investigations are agency reviews, not findings that a vehicle is defective.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Crash-test ratings
2011 Jeep Compass SUV 4WD NHTSA source
- Overall
- Not rated
- Frontal
- Not rated
- Side
- Not rated
- Rollover
2011 Jeep Compass SUV FWD NHTSA source
- Overall
- Not rated
- Frontal
- Not rated
- Side
- Not rated
- Rollover
Fuel economy by trim
| Trim | Engine | Drivetrain | Transmission | City | Hwy | Combined |
|---|---|---|---|---|---|---|
| Compass 2WD | 2.0L 4-cyl | Front-Wheel Drive | Manual 5-spd | 23 | 29 | 25 |
| Compass 2WD | 2.4L 4-cyl | Front-Wheel Drive | Manual 5-spd | 23 | 28 | 25 |
| Compass 4WD | 2.4L 4-cyl | 4-Wheel Drive | Manual 5-spd | 22 | 27 | 24 |
| Compass 2WD | 2.0L 4-cyl | Front-Wheel Drive | Automatic (variable gear ratios) | 23 | 27 | 24 |
| Compass 4WD | 2.4L 4-cyl | 4-Wheel Drive | Automatic (variable gear ratios) | 21 | 26 | 23 |
| Compass 2WD | 2.4L 4-cyl | Front-Wheel Drive | Automatic (variable gear ratios) | 21 | 27 | 23 |
| Compass 4WD | 2.4L 4-cyl | 4-Wheel Drive | Automatic (variable gear ratios) | 20 | 23 | 21 |
EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.
Before you buy
Useful next checks
Federal records tell you about patterns. These checks can tell you more about the specific car in front of you.
These are affiliate links. TireKick may earn a fee if you use one.
Compare the year-by-year record
Open another year for its own evidence-gated decision. TireKick does not crown a best year from raw complaint totals.
2011 Jeep Compass: frequently asked
What does the complaint record show for the 2011 Jeep Compass?
Owners filed 187 NHTSA complaints about the 2011 Jeep Compass. This is raw owner-reported complaint volume with no production or exposure normalization, so it is not a reliability score or a best/worst-year ranking.
What are the most common problems on the 2011 Jeep Compass?
The most-reported problem areas are Power Train (17% of complaints) and suspension (11%).
How many recalls does the 2011 Jeep Compass have?
3 recalls have been issued that affect the 2011 Jeep Compass, covering components such as air bags. Check the VIN with NHTSA and ask a dealer to confirm remedy eligibility; federal no-charge requirements have an age limit, though manufacturers may offer more coverage.
What gas mileage does the 2011 Jeep Compass get?
The EPA rates the 2011 Jeep Compass between 21 and 25 mpg combined, depending on trim and drivetrain.