2016 Ford Transit Connect

On XXX at 1820 hrs CST I was traveling westbound on HWY XXX between [XXX] and Central [XXX] [XXX]. The weather was sunny, temp 88 degrees. As I was driving between 60 and 65 MPH with cars in front as well as behind me I heard a very loud “explosion” type noise. It was loud and quite scary and unexpected. The car then became very loud and windy. I was able to keep the car on the road, when I looked up I realized the panoramic window on the roof was mostly gone and damaged as well as the shade that covers the window. Looking in the rear view mirror I didn't see any other cars stopping or slowing and it appeared as if I was the only one affected. Backtracking to before my trip, I took my vehicle to Ford in [XXX] on XXX for three recall issues. Door latches, backup camera and panorama window issues. Later that day they called me to pick it up and said they had ordered parts for the recall items and would contact me when the parts were in. I advised the service tech I was going on a trip with the vehicle on XXX and needed to get things done before that time. He said the roof would need to be fixed by a glass company and they would coordinate when the other parts were installed. The vehicle went back to Sill- Terhar Ford on XXX and was returned on XXX. I asked about the window repair and was then told I would have to contact the body shop to get that work done. This work could not be done before my trip. I feel this recall is NOT been taken seriously by Ford or the dealerships and this could have killed someone behind me or I could have lost control of the vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

2 years ago (approx.) I brought my van to Sound Ford in Renton, WA. for the windshield recall. Two employees inspected my windshield and said they could not do the recall because they found a micro-pit in the glass. They told me to get my insurance to replace the windshield. I called my insurance but they said they won't replace the windshield unless it is cracked and I would have to pay a $100 deductible and Sound Ford is off the hook to do the recall. Since then I have been waiting for a crack to form but the windshield started to leak and on gravel and dirt roads the windshield started to vibrate. The vibration got so bad I had to duct tape the windshield on and tried to stop the leak with plumbers putty. I would like Sound Ford to complete the recall with no cost to me as stated in the recall. "FORD MOTOR COMPANY HAS AUTHORIZED YOUR DEALER TO RESEAL THE WINDSHIELD FREE OF CHARGE PARTS AND LABOR."

Reported

Jun 2026

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted to reverse(R), the rearview camera image failed to display a clear image. The local dealer advised the contact that the recall warranty had expired. The vehicle was not repaired because the VIN was no longer under recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

Reported

Mar 2026

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

Was driving to work passenger front wheel locked overheating brakes and smoking had to have towed to jones ford in Shalotte North Carolina today

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

See attached document for complaint.

Reported

Nov 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that while driving at an undisclosed speed, the glass panel from the sunroof unexpectedly detached from the vehicle. The vehicle was taken to the dealer, where it was determined that the adhesive securing the sunroof glass had failed, causing the panel to detach. The contact was informed that the adhesive needs to be replaced to reattach the glass panel. The vehicle was not repaired. The contact expressed concerns that the failure had made the vehicle unsafe and that the children no longer wanted to ride in the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 165,000.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

All these problems started when the rear camera quite working.

Reported

Oct 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The brakes suddenly locked up while I was driving which could have caused an accident. Luckily it did not cause me to swerve into oncoming traffic and no one was behind me at the time. This was caused by the ABS unit hydraulic control assembly. It was the right front and left rear calipers locking. My vehicle only has 44,401 miles on it. The diagnosis has been confirmed at the dealer. There are other 2016 Ford Transit connect models that have had a safety recall for this specific component, but mine is just outside of the vehicle recall time period by a few months. It was manufactured at the same plant. Additionally, I wanted to add that there were no warning lights, though I noticed a very slight drag when first accelerating (a few days prior) but didn't think much of it. I wondered if I was just imagining things. It wouldn't have been noticeable to someone who wasn't used to driving it. I contacted Ford and they would not provide any assistance other than me having to start a case (in other words, I have to spend $2,100 to get it fixed at the dealer; also I can't get it fixed anywhere else because the dealer has to program it.)

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that while driving at various speeds, the rear sliding door failed to remain securely closed. The local dealer was contacted; however, the contact was advised that the failure was not related to a recall. The vehicle was not repaired. The contact related to the failure to NHTSA Campaign Number: 23V502000 (Latches/Locks/Linkages). The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 20V260000 (VISIBILITY). The contact stated that while one of the employees was driving at various speeds, the sunroof collapsed. The local dealer was contacted. The vehicle was repaired. The contact noticed that the sun visor was not installed. The contact returned the vehicle to the dealer however, the dealer refused to complete the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 91,387. Parts distribution disconnect.

Reported

Jul 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

I am writing to report a serious and recurring safety issue with my 2016 Ford Transit Connect. On four separate occasions, the rear sliding doors on both the driver and passenger sides have completely detached from the vehicle during the normal process of closing them. These incidents occurred without the application of any excessive force or unusual use. The doors unexpectedly slid off their tracks and fell from the vehicle, creating a dangerous situation. Each time this occurred, my family was left stranded, unable to complete our trip or return home safely. As a result of this repeated failure, I have avoided using one of the sliding doors for over a year out of fear that it was not properly re-secured and could fall off again. This issue represents a significant safety concern, particularly for families relying on this vehicle for daily transportation, and I believe it warrants immediate attention and investigation.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

dealership AL Packer Ford on 1530 N Military Trl, West palm Beach FL 33409 refuse to fix the Manufacturer Recall Number 22S20 (NHTSA Recall Number 22V192), they have to remove the windshield and resealed but they hire an company to do it, so the "company' went and check my windshield and they said they can not do it bc they find and crack(which I've never see) and the windshield can the windshield can collapse in the process, the dealer says they won't take care of the windshield if this happens, I called Ford but they say they won't take care of it either, that I can only resolve it with the dealer but they refuse to cover it, and it's not my fault that they used the wrong adhesive for the windshield and now they have to remove it, they recommended that I talk to my insurance but insurance won't cover it and it's crazy that they won't cover it when it's their fault, how do they know that the windshield doesn't have the crack because of the defect in the adhesive

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that the ABS warning light was illuminated. The contact stated while driving at undisclosed speeds, the vehicle stalled. There was smoke coming from the rear of the vehicle. The vehicle was taken to an independent mechanic, who determined that the brakes and calipers needed to be replaced. While the mechanic was test driving the vehicle, the vehicle stalled. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Wayne Ford (444 US-46, Wayne, NJ 07470); but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 33,000.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The vehicles front driver side wheel brakes keeps receiving too much pressure causing the brake pads to stick and the wheel to get hot and to shake the steering wheel. I have had the caliper replaced twice, the flex bake hose replaced as well, replaced brake pads and rotor and after the most recent diagnosis, I was told that the issue is the HCU. Ford has had issues with this model and you can see under campaigns 16C10/16V482 where this exact issues was happening was being experienced. I believe that they failed to fix the issue when they produced the car I have and are refusing to fix it. When I first experienced the issue my rotor was smoking and the wheel was extremely hot which is an extreme hazard that ford should be made responsible for.

Reported

Sep 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated while driving 65 MPH, the transmission downshifted to 1st gear without warning. The contact continued driving and while coming to a stop light the failure recurred. The contact attempted to accelerate when the light turned green, and the vehicle inadvertently shifted into neutral, and the contact nearly crashed into another vehicle. The contact pulled the vehicle over at a gas station and had the vehicle towed to a local dealer where the cable shifter bushing was replaced. The vehicle was repaired. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was approximately 80,000.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that while her husband was operating the vehicle, the front driver side door failed to shut closed. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the door latch needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V502000 (Latches/Locks/Linkages). The dealer informed the contact that the recall was expired. The manufacturer was made aware of the failure and confirmed that the recall had expired. The failure mileage was approximately 200,000.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

While driving on the highway, the Panoramic Roof Window started lifting up along the leading edge of the glass panel. I was to slow down and get off the highway before the panel came completely out of the recessed window frame. Ford has told me that my VIN shows the recall repair on the roof was performed already by Ford for a previous owner. A local Ford dealership looked into redoing the repair under a replacement warrenty, but was told it is not covered because the recall work was down more than 2 years ago. This seems a problem to me. The panoramic window is a fixed glass pane. Recall repair for this should last for the life of the car, not two years. I beleive the repair of the window does not actually solve the documented recall problem effectively.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

Ford Transit Connect passenger van with a panoramic view roof window. Driving on the highway, when air starting rushing into the cabin via the glass roof. I was able to pull over before the whole panel blew off. The Front (leading) edge of the glass roof panel is now loose. I can push up on the glass panel and the front edge comes up at least a 1/2 inch now. Ford has a recall listed on the roof panel aleady, but they say my car is not covered by the recall. Campaign/NHTSA# 20S22/20V260 Issue Date 2020-05-08 Description On your vehicle, the panoramic roof glass panel may not be properly bonded to the vehicle, which may result in wind noise, water leaks, and in some cases, separation from the vehicle. Safety Risk This may result in separation of the entire panoramic roof panel from the vehicle while driving increasing the risk of a crash or injury. Remedy Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to remove, clean, and reinstall the panoramic roof glass free of charge (parts and labor).

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that while driving 65 MPH, the vehicle lost motive power. The accelerator pedal was depressed but the vehicle was slow to move. The engine HOT message was displayed. There was an unknown running sound detected. The vehicle was towed to an independent mechanic, and an unknown repair was performed. The vehicle was towed to the local dealer, where it was diagnosed that water had leaked into the engine from the front windshield. The vehicle was repaired. Additionally, the contact stated that the window was replaced but was installed incorrectly. The weather strip was detached. The manufacturer was contacted, and informed the contact that there was no warranty coverage on the vehicle. The failure mileage was approximately 73,000.

Reported

Mar 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that while initially starting the vehicle and while driving at various speeds, the main computer screen displayed the “Hill Stop Assist Not Available" and "Parking Assist Not Available" messages. The check engine and ABS warning lights were illuminated. The speedometer, power steering, and several other unknown messages were displayed intermittently. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer after the original failure and was diagnosed and determined that the front passenger’s side wheel position sensor had failed and needed to be replaced. The vehicle was taken to an independent mechanic after the second failure, and it was determined that the same front passenger’s and driver’s side wheel position sensors had failed and needed to be replaced. The contact was informed that the steering wheel position sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer had not been made aware of the failure. The approximate failure mileage was 70,000.

Reported

Dec 2023

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

Going down highway at 70 mph, no power all of a sudden. No warning. Made it to the side, stranded. Transmission needs to be replaced, 83000 miles

Reported

Dec 2023

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that cracks had formed in both taillights which lead to water accumulation inside the taillight housing. The vehicle was taken to a dealer and the contact was informed that moisture had leaked into the taillight wiring harness and both taillight sensors and sensor harnesses need to be replaced. In addition, the taillight wiring had begun to hang from the rear of the vehicle, causing the exhaust pipe to melt the wiring harness. The dealer informed the contact that the taillight sensor could not be repaired due to the part being on backorder. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.

Reported

Dec 2023

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

Calipers and brake pads were replaced and still front brakes locking up. Unable to drive. Also, I had to replace a brand new brain on the van over $3000 electrical. The contact stated the vehicle is not working and needs help.

Reported

Sep 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contacted stated that while driving approximately 55 MPH, the braking system malfunctioned, causing the vehicle to abruptly stop in the middle of the freeway. The vehicle was later towed to the local mechanic who diagnosed that the brake system HCU pump had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electronic Stability Control). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 91,000.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Recall Issue with Vehicle Door Latch and Delays in Repair - NHTSA Recall Number 21V376 To whom it may concern, I am writing to report a significant safety concern regarding my vehicle. Specifically, the driver's door latch is malfunctioning and no longer securely locks the door, rendering the vehicle undriveable. This issue directly aligns with the advanced recall notice identified as NHTSA Recall Number21V376 and Manufacturer Recall Number 21S24. To seek a resolution, I reached out to local Ford dealerships, but initially faced challenges in even having a conversation about potential recalls. Fortunately, Future Ford of Roseville accepted to inspect my vehicle and I delivered it to their facility on August 23rd, 2023. One of their service managers indicated that they should be able to address the problem, especially since my car exhibits the symptoms detailed in the recall notice. However, it's September 1st now, and my vehicle remains in their possession with little to no updates. The only communication I received was a work order summary. Troublingly, this document states: "FORD DECLINED AUTHORIZATION TO REPAIR AT THIS TIME" regarding the advanced recall. Attempts to discuss this update with the service manager, [XXX] , have been unproductive. She briefly left a voicemail without pertinent details and despite promising a follow-up call, failed to do so. Furthermore, I reached out to Ford corporate for clarity but to no avail. I've consistently received vague answers, with most indicating a lack of direction from Ford. This is both alarming and frustrating. I am at a loss as to why the dealership can't take an interim measure, such as replacing the defective door latch—which has been acknowledged to degrade over time—to temporarily remedy the situation. This could serve as a temporary solution until an official fix is determined. Attached is the aforementioned work order summary for your reference. I urge you to consider the safety implications of INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Van was taken to Mooresville Ford for routine maintenance. When picking up the van the service mng informed me that some of the lug nuts are "swollen" and the tire iron supplied with the vehicle will no longer fit on the lug nut. I will not be able to change a flat tire until they are are replaced. I have both a premium extended warranty and platinum service contract but the dealer would not cover the lug nuts and if I wanted to pay out of pocket they would be replaced with the same lug nuts that would eventual become "swollen" again. I was advised to buy aftermarket lug nuts and put them on. It's pretty clear after doing a little research that this is a common problem that should result in a recall and replacement of the lug nut to avoid leaving car owners stranded in remote locations or anywhere for that matter. Also the tire rotation portion of the service which is part of the service contract was not able to be done due to the swollen lug nut. We were told that the lug nuts will be damaged when they attempt to remove them and won't be able to put them back on. I don't understand why Ford doesn't fix this problem but they won't until they are forced too. Please issue a recall.

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Vehicle was taken into the Fleet Division of Joe Cooper Ford on or around March 30th 2023 for the Active Windshield recall. On that visit, they were notified that the windshield had already been replaced by Safelite on March 18th 2021 due to a crack that compromised the windshield's integrity. After the vehicle being in their possession for ~13 days, they stated that all they needed was a copy of the invoice and that the recall information would be sent to Ford and the recall alert cleared. I provided a physical copy at the same time I picked it up and as of this moment the recall still has not been cleared. This is a fleet vehicle, so I am notified regularly that I still have not had this taken care of. I called Joe Cooper back on two occasions to check up on the status, with the last time being July 3rd, 2023 in which they requested I email copies of the Safelite Invoice again. Attached is the Invoice from Joe Cooper as well as the invoice from Safelite confirming full windshield replacement using an aftermarket Fuyao windshield. I cannot get an answer as to why there is a hold up so I cannot tell if this is an issue on Ford's part or the dealership. I am, however, looking to resolve this issue.

Reported

Aug 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated while an employee was driving 55 MPH, the vehicle decelerated unintendedly. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic however, the mechanic was unable to duplicate the failure. The contact stated on July 14, 2023, while the same employee was driving the vehicle and was releasing the brake pedal, the vehicle started losing motive power and slowed unintendedly. The contact stated no warning light was illuminated. The employee continued driving to the independent mechanic and was informed that the brake rotors, brake pads, and the front driver’s side and the rear passenger’s side calipers needed to be replaced. The vehicle was repaired however, the mechanic then stated that the Hydraulic Control Unit (HCU) pump was faulty. Upon investigation, the mechanic associated the failure with NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electrical System) however, the VIN was not included. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the Hydraulic Control Unit (HCU) pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.

Reported

Jul 2023

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated while driving at an undisclosed speed, the vehicle was vibrating. The rotors then overheated, causing the brakes to seize. The vehicle was taken to an independent mechanic, who replaced the calipers, brakes, and rotors; however, the failure recurred. The vehicle was then taken to the dealer, where it was diagnosed that the hydraulic control unit (HCU) needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and confirmed that the vehicle had previously been serviced under NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electronic Stability Control). The manufacturer informed the contact that the vehicle was out of warranty. The failure mileage was approximately 128,000.

Reported

Feb 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

The ABS control/hydraulic unit failed over a period of months. At first I thought it was a master cylinder issue and replaced that but it did not cure the problem. My wife had an issue several times where she thought the transmission was acting up but I could not replicate it, until the brakes really started to lock up. It got to the point where the brakes would stay locked up after any application and would slowly release after five to fifteen minutes. I had the dealership look at it and explained what I had found. If you cracked the metal brake line to hose connection at the right front and left rear, the brakes would release. The dealer did not agree with me, they wanted to replace the entire base braking system. I pulled it out of the dealer and took it to an independent repair shop. The part is presently in the hands of the repair garage but has a core charge on it. The component has not been inspected by anyone. No warning lamps appeared at any time.

Reported

Dec 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that while driving at an undetermined speed, the ABS, stability control, and traction control warning lights illuminated. There was an abnormal dinging sound detected. The brakes, power steering and speedometer became inoperable. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electronic Stability Control). The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

Reported

Nov 2022

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated while driving at 20 MPH and coming to a complete stop, the brake pedal was depressed and the vehicle stopped. However, as he released the brake pedal to drive from the complete stop, the vehicle failed to move. The contact depressed the accelerator pedal and the vehicle responded at a significant low speed. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic where it was diagnosed that the front brakes and the rear driver's side brake were not releasing pressure upon depressing the brake pedal. The independent mechanic diagnosed that the brake hydraulic control unit (HCU) pump had failed and needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electronic Stability Control) as the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 72,000.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that while making a right turn, the steering wheel seized and excessive force was required to turn the steering wheel. No warning lights were illuminated. The vehicle was then taken to an independent mechanic, where it was diagnosed that the electronic power steering (EPS) needed to be replaced. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was made aware of the failure and confirmed there was no power steering recall for his VIN. The approximate failure mileage was 102,000.

Reported

Oct 2022

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

The contact called in regard to a 2016 Ford Transit Connect vehicle owned by the U.S. Army. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V192000 (Visibility) however, upon contacting the dealer four weeks later, the dealer informed the contact that the vehicle had been taken to a third-party technician where the windshield was cracked in the process of completing the recall repair. The dealer informed the contact that they were awaiting the part to replace the windshield. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue and informed the contact that the part would be available in October 2022. The contact stated that the vehicle had been at the dealer since June 15, 2022. The vehicle was not repaired. The failure mileage was approximately 23,296. Parts distribution disconnect.

Reported

Sep 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 20V260000 (Visibility) and 22V192000 (Visibility). However, the parts to do the recall repairs were not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact called another local dealer, McLarty Daniel Ford (2609 S Walton Blvd, Bentonville, AR 72712) who informed the contact that the repairs may be completed at the body shop. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Reported

Sep 2022

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated while at a stop light and attempting to accelerate, the vehicle would not accelerate due to the anti-lock braking system not releasing as needed. No warning light was illuminated. The vehicle was taken to an independent mechanic and he stated that the vehicle was experiencing the failure stated in NHTSA Campaign Number: 16V482000 (Service Brakes, Hydraulic, Electronic Stability Control). The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was included in the recall. The failure mileage 110,000.

Reported

Sep 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

Some portion of the brakes master cylinder degraded into small pieces and were found in the brake lines by a Ford Dealership technician. While traveling on highway at highway speeds (70mph), about an hour into a trip, the brakes locked on which caused vehicle to travel into the median and slide sideways. The vehicle had to be coaxed (put in manual mode), to get it off highway and limped to dealership. The technician replaced the master cylinder and noted the debris in the brake lines, therefore, he bled all the brake lines to clear the debris. There was no accident (luckily it was avoided), therefore, no insurance or police inspection. Only inspected by Ford dealership personnel. The only warning lamp that was illuminated was the tire pressure warning, since a spare tire was being used at the time.

Reported

Aug 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

My Passenger Seat Occupancy Sensor failed. Caused my airbag system to throw a code and become inoperative and SRS light on. Took to Middleton Ford in Middleton, WI and they confirmed the code indicated the OCS sensor has failed and required replacing to make the airbag system operable again. Meaning if I got into an accident, no airbags would deploy while the defective OCS sensor is in place. My insurance refused to inspect or cover the sensor as the failure wasn't related to an accident. Middleton Ford refused to cover the replacement cost regardless of cause of failure and said I must pay for the repair as my van was out of warranty. The sensor was replaced on 08/22/22 and see attached pics to prove the sensor had no visual issues and the cause of said failure is a manufacturer defect. Consumers should never have to pay for a defective part that failed due to no fault of their own.

Reported

Aug 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

My SRS system has thrown the SRS light with code B00C0:11AB Passenger Occupancy sensor A short to ground. According to The weight pad is faulty and requires a $989 part replacement. The SRS system is disabled with the light on which is a safety issue in today's vehicles as none of the airbags will deploy in an accident with the SRS light currently on. No consumer related malfunction detected meaning there were no broken wires found nor evidence of a consumer triggered fault found such as wet or previously wet pad which could have caused the fault. It is an internal part failure.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Transit Connect. The contact stated that while attempting to operate the vehicle, the transmission failed to shift into either drive or reverse. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The transmission was replaced and the failure was remedied but eventually the failure reoccurred. The local dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 180,000.

Reported

Jul 2022

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that while her husband was driving at an undisclosed speed, the brake pedal seized. Additionally, the passenger's side front wheel overheated and melted the hubcap. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Reported

Jun 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that after parking in the driveway, his wife exited the vehicle; moments later the vehicle rolled backward down the driveway. The contact stated that his wife was able to get back in the vehicle and depress the brake pedal to prevent the vehicle from rolling out into the street. During the failure, the front driver’s side door and driver’s side quarter panel were damaged. The cause of the failure was not determined. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 59,000.

Reported

Jun 2022

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

Husband took car to the local Ford dealer (Price Ford) to get oil changed. As part of the service, they went to rotate tires and found that the lug nuts/caps had swollen and needed to be replaced. We later discovered that this has been an ongoing problem for years. My husband agreed to have it done, for safety’s sake and to avoid having a flat and unable to change tire. This extra work cost $123.40. On later research, I found this design flaw was for cosmetic purposes only and that normal non-expanding lug nuts would avoid the distinct possibility that this may happen again. I called the shop and ascertained that, indeed, the “stock” lug nuts were replaced with same and he acknowledged that this has been a common issue. He also agreed that standard lug nuts wouldn’t do this and, finally, offered that if I went and bought them he would have them changed but also that he wouldn’t refund for the ones that were put on an hour ago because “now they are used “. My husband was never given the advice or option of using standard, less expensive, lug nuts in the first place, as he should have been. Why wouldn’t this be handled as a recall issue and standard parts be used for replacement, especially for customers who are experiencing this known problem? I feel a recall should be issued and remedied for all customers, free of charge. And, in our case, we should be refunded the $123.40.

Reported

Jun 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit. The contact stated while sitting in the vehicle, he noticed the windshield was damaged and caused water to leak into the vehicle. The vehicle was diagnosed with windshield failure; however not repaired. The contact related the failure to NHTSA Campaign Number: 22V192000 (Visibility). The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

Reported

May 2022

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

After battery replacement, the power steering (the EPAS system) failed. The dashboard-gauges display said, "STEERING ASSIST FAULT SERVICE REQUIRED." After towing and diagnosis, my mechanic said the system had to be reprogramed at a dealership. The vehicle is available for inspection upon request.

Reported

May 2022

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

Driver-side cargo door does not latch correctly and will open while the vehicle is in motion. This happens at speeds below 20 mph as well as highway speeds. Because of the repeated pressure of the door flying open, the rail is now bent and the door will fall off when opened or closed. Not only is the cargo door opening a safety issue to others driving around me as things may fall out, but the door itself may come off and cause damage to those around me

Reported

Apr 2022

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

Need to replace swollen lug nuts on the vehicle. If I were to have a flat on the highway the tire would not be able to change it because the lug nuts are too big. No wrench will fit it. Service man said because the nuts are a 2 part lug nut, moisture gets in and make the nuts swollen and they get to big to take off with the wrench. Is the part defective? Advice me the cost from the dealer to replace. I read that the possible cause is tightening the lugs too tight. Not using the proper torque when changing tires. I have only Ford work on my car and they know it’s defective because it happened to my husband’s car and they covered it. They should be replaced by Ford. It’s DEFECTIVE. Thank you!

Reported

Apr 2022

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

I kept hearing a banging sound which sounded like it was my ladder rack. So I took my ladder off until I could get it looked at. Which made no difference. And one day while driving I hit a bump in the road and the whole windshield lifted and slammed back down cracking all over. I didn’t know what to do so I was able to get some windshield adhesive and glue it back in however it’s still cracked in several places all over the windshield. And now I’m assuming it has to do with the recent recall. Are they responsible for the windshield? Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Reported

Apr 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

We have a 2016 Ford Transit Connect Van with 6,700 Miles. The Windshield come out loose and it could have been fatal to the life of passengers or others on the road. We went to the dealership and got to know that Ford is aware about it but is not covered. We are paying about $650 to glue the windshield back on the Van. We are paying this for the safety of the people. This could be dangerous and can lead to accidents or deaths on the road. Please address this with Ford since our concern is not being addressed by Ford or their dealership. Seems like they are waiting for a disaster to happen! Thank you.

Reported

Apr 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ford Transit Connect. The contact stated that the front windshield had started to detach from the vehicle across the entire top of the windshield. The contact noticed an excessive amount of condensation build-up around the area as well. The dealer was not contacted. A windshield specialist arrived and determined that the windshield needed to be replaced. The windshield was not replaced. The manufacturer was made aware of the failure and referred the contact to a repair facility. The approximate failure mileage was unknown.

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

Ford Motor Company (Ford) is recalling certain 2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline, and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.

Risk: A rearview camera that displays an inverted, distorted, or blank image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. Owner notification letters were mailed January 13, 2026. Ford owners will receive letters in phases, beginning January 2026 and June 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S89. This recall expands previous NHTSA recall number 25V270. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 8, 2025.

Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Risk: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

Remedy: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

Ford Motor Company (Ford) is recalling certain model year 2014-2017 Transit Connect vehicles equipped with a Panoramic Fixed-Glass Vista roof. An improper bond may exist between the panoramic roof and the vehicle body and may result in wind noise, water leak, and in some cases, separation from the vehicle.

Risk: If the panoramic roof panel separates from the vehicle while it is being driven, it may increase the risk of an injury or crash.

Remedy: Ford will notify owners, and dealers will remove, clean, and reinstall the panoramic roof panel, free of charge. Ford issued owners an interim notification on May 26, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S22.

Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.

Ford Motor Company (Ford) is recalling certain model year 2016 Transit Connect vehicles manufactured February 22, 2016, through June 16, 2016. The brake Hydraulic Control Unit (HCU) pump may be contaminated with metallic debris. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."

Risk: If the brake HCU pump is contaminated, the performance of the electronic stability control and related brake systems may degrade, increasing the risk of a crash.

Remedy: Ford will notify owners and dealers will replace the brake HCU pump, free of charge. The recall began on August 22, 2016. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 16C10.

Ford Motor Company (Ford) is recalling certain 2016-2017 Transit Connect vehicles. The front driver and/or passenger seat belt pretensioner initiators could contain an improper generant mix ratio that may prevent the seat belt pretensioners from deploying in the event of a crash.

Risk: In the event of a crash, the front driver and/or passenger seat belt pretensioners may not deploy, increasing the risk of injury.

Remedy: Ford will notify owners, and dealers will inspect and replace seat belt assemblies as necessary, free of charge. This recall began August 7, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S25.

Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Risk: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

Remedy: Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S24.

Ford Motor Company (Ford) is recalling certain 2016 and 2020 Transit Connect vehicles. The front windshield may have been manufactured with inadequate adhesion to the vehicle body structure.

Risk: During a crash, the windshield may detach from the vehicle, increasing the risk of injury.

Remedy: Dealers will inspect the windshield and, if necessary, remove and reinstall the windshield, free of charge. Owner notification letters were mailed on May 11, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S20.

Ford Motor Company (Ford) is recalling certain 2014-2016 Transit Connect vehicles. The front door latch pawl may crack and prevent the door from latching.

Risk: An unlatched door can open while driving, increasing the risk of injury.

Remedy: Dealers will inspect and replace the front door latches as necessary, free of charge.  Owner notification letters were mailed February 2, 2024.  Owners may contact Ford customer service 1-866-436-7332.  Ford's number for this recall is 23S36.