2015 Ford Transit Connect

The contact owns a 2015 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The screen would display a blank screen. The back over prevention camera would also suddenly activate even while in forward drive. The vehicle was taken to the dealer, who replaced the back-over prevention camera twice; however, the failures persisted. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000

Reported

Jul 2026

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

I am submitting this complaint to report an unresolved safety recall and the inability to obtain a timely inspection or repair, which I believe places me and my family at increased risk of a crash. My vehicle is a 2015 Ford Transit Connect. The vehicle is subject to Ford Safety Recall 25S89 and NHTSA Recall 25V572, concerning a failure of the rearview camera system. The rearview camera on my vehicle frequently displays a message stating “Rear View Camera Unavailable, Contact Ford Dealership” and then goes to a black screen. This results in a complete loss of rear visibility while backing up, increasing the risk of a collision, especially involving pedestrians or other vehicles. I received the safety recall notice in September 2025. Since then, I have made numerous attempts to have the vehicle inspected and repaired. Despite repeated contact with my local dealership, has informed me that they cannot perform the inspection or recall repair because they do not have an SSCC repair procedure available and therefore cannot proceed. I have also contacted Ford Motor Company customer service by phone multiple times, but these calls have not resulted in a resolution or a clear path to getting the vehicle repaired. As a result, I am left operating a vehicle with a known safety defect and no access to the recall remedy. I am deeply concerned for my safety and the safety of my family. Operating this vehicle without a reliable rearview camera significantly increases the chance of a crash, and I believe the continued delay in providing a remedy defeats the purpose of a safety recall. I respectfully request that NHTSA document this complaint and take any appropriate action to ensure that Ford Motor Company provides a timely inspection and repair for this safety defect.

Reported

Feb 2026

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

No remedy from Ford for this recall since September 8 2025. This is a work vehicle I can not use until recall fixed

Reported

Nov 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Transit Connect. The contact received notifications of NHTSA Campaign Numbers: 20V331000 (LATCHES/LOCKS/LINKAGES), 23V502000 (LATCHES/LOCKS/LINKAGES), and 25V572000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that the dealer refused to perform the recall repairs regarding the latches, locks, and linkages. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Transit Connect. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact stated that the back over prevention camera system independently activated and deactivated. In addition, the contact stated that occasionally the back over prevention camera system was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall; however, the VIN was not included. The contact was informed to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 65,000.

Reported

May 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Transit Connect. The contact stated while driving 35 MPH, The vehicle speedometer failed to display the speed of the vehicle. The vehicle was not taken to a dealer or independent mechanic for diagnoses or repairs. The manufacturer was not notified of the failure and offered no assistance. The contact was referred to call the NHTSA Hotline to file a complaint. The failure mileage was 49,000.

Reported

Dec 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Transit Connect. The contact stated while her husband was closing the door, he heard an abnormal sound. The driver removed the panel and located a separation. The side panels had separated, and he became aware that water was entering the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 14V777000 (Structure). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 133,934.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The rear passenger side sliding door fell off the track and fell off the vehicle, while the door was being closed. I originally reported difficulty to the dealership shortly after purchasing the vehicle around 2016. I asked the dealership on multiple occasions to fix the door sliding issue. I was told there was nothing they could do to fix it. The door was always difficult to open and close. 6/25/24, the door fell off the vehicle while it was being closed.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Transit Connect. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the contact became aware that the engine was overheating. The contact was not able to pull the vehicle to the side of the road and was forced to keep driving. The vehicle was taken to an independent mechanic; however, had not yet been diagnosed. The contact related the failure with an unknown NHTSA recall; however, the vehicle was not included. The local dealer was contacted and confirmed that the vehicle was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

Sliding side door on passenger side of van breaks free from the detente designed to hold it in the open position causing it to violently and suddenly close if the van is parked on a grade. The safety of others is put at risk if passengers, particularly young children, are attempting to enter or exit the vehicle. The problem was reproduced and confirmed by the dealer's service department. The service representative said the dealer was not equipped to handle the problem. The vehicle or defective component has not been inspected by the manufacturer, police or insurance representative. There are no warning lamps, messages or other symptoms of the problem. The issue surfaced a number of months ago.

Reported

Feb 2024

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Transit Connect. The contact stated that while attempting to close the driver's side door, the door failed to latch securely. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V502000 (Latches/Locks/Linkage). The VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 23V502000 (Latches/Locks/Linkages) however, the part to do the repair was unavailable. The contact stated that when he went to shut the driver's side door during the morning start of the vehicle, the door would not close and lock. The contact drove the vehicle to a dealer who advised that they had not been authorized to perform a repair by the manufacturer. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 151,000. VIN tool confirms parts not yet available.

Reported

Oct 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Transit Connect. The contact stated while driving at an undisclosed speed and turning into a parking lot, the front driver's side door inadvertently opened. The contact stated that the failure had been recurring while driving. The contact stated that he had applied tape to the door to keep the door closed. The contact later received notification of NHTSA Campaign Number: 23V502000 (Latches/Locks/Linkages) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 134,100. VIN tool confirms parts not available.

Reported

Aug 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

The detent designed to hold the passenger side sliding door open has malfunctioned due to what the dealership describes as a manufacturing defect commonly found in the 2015 Ford Transit Connect XLT/LWB. Dealer states dealer is unable to correct. When parked on an incline, the sliding door can violently slide forward with a significant potential for injury to a passenger, especially a young child, entering or exiting the vehicle. Dealer suggests taking the vehicle to a body shop to correct this defect at owner's expense.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

1 injuries

i have sing of transmission fault service now

Reported

Apr 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

2015 Ford transit connect 150: while driving on the freeway 60-65 mph, the brakes seem to lock up without depressing the pedal, slowing to 40 mph and shaking uncontrollably. putting on the brake to exit the flow of traffic, braking caused the vehicle to shake even more finally by pumping the accelerator, the speed increased again. finally getting off of the freeway the brake pedal went to the floor. i had to pump the brake pedal until it finally reacted. less than a week later, getting on the freeway almost the exact thing happened. luckily i was a bit more prepared when i felt the shaking. today, driving the van back to our warehouse approx 15 miles on regular streets (not freeway driving) the brakes again went to the floor. master cylinder not leaking, brakes seem to be in good shape...but something is wrong we brought the vehicle to Sawgrass Ford in Sunrise Florida. they had it for over a month. they were unable to determine the problem and only made suggestions to completely change out all the brake components for $5-$6,000.00 but also said that they could not guarantee that this would fix the problem. the brakes were serviced approximately 6-7 months prior to these incidents I called Corporate Ford office. was told that the 2016 ford transit connect had Brake Hydrolic Control Unit recalls, but the 2015 doesn't have the recall listed. I also looking on manywebsites to verify any other2015/2016 problems with the brakes "locking up" or vehicle going into safe mode (another possibility) there were numerous complaints and concerns regarding 2016 & even 2017 situations very similar to what i went through. ford told me that model DV6Z2C405D BRAKE HYDROLIC CONTROL UNIT did not have an official recall. but that Ford stopped using that model and started using model EK4Z2C405A which was recalled and then replaced the recall with FK4Z2C405C. Seems like there may have been a problem with the 2015 model which caused the to change and with the 2016 model as well

Reported

Mar 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

The vehicle receives a considerable amount of water through the windshield when it rains (it can be more than a liter depends of the time on the road) it runs down through the glass and also falls on the dash. It can cause visibility problems while driving because the water run on the the driver's side of the glass too.

Reported

Dec 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

Steering knuckle developed a crack through what appears to be defective casting of the part. Crack was noticed prior to separation of steering assembly. This could have created and extreme hazard if not noticed prior to total failure.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

The fuse associated with the rearview camera of this vehicle has consistently blown over the last few years leaving the backup camera inoperable with no image on the dashboard display. The lack of a functioning backup camera results in the loss of a view directly behind the vehicle which could result in an accident. A warning stating that "rear view camera is unavailable" and a dark display occur when the fuse is blown. The rearview camera fuse blows often typically only after a few vehicle trips. After diagnosing the blown fuse issue, chafing of a wiring harness was found behind a grommet where wires pass between the vehicle body and the rear liftgate. The damaged wiring harness is in the vehicle and available for inspection. This issue has also been documented by others as was discovered by searching for information on the internet.

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

The steering rack is not moving freely. Struts, tie rods and U joint are moving freezing but the steering rack is not. This is a huge safety concern because if the steering rack were to lock up and then allow me, the driver, to turn the wheel, that would absolutely cause me to crash. My local automotive service has diagnosed the problem

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) and 21V376000 (Power Train). The contact stated that while reversing the vehicle, the gear shifter seized and the vehicle rolled forward, crashing into a brick wall and damaging the front driver side. The failure recurred after the contact had unloaded the vehicle and the emergency brake was engaged. The contact disengaged the emergency brake and tried to shift gear when the gear shifter seized and the vehicle rolled down the driveway. The contact had to reapply the emergency brake to stop the vehicle. The contact was awaiting a tow. The rear passenger sliding door would also detach from the sliding base. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

Reported

Oct 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

Crash

The change box does not want to give me the changes, how to move forward or backward.

Reported

Sep 2021

Incident date

Sep 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Transit Connect. The contact stated while having the vehicle repaired under NHTSA Campaign Number: 21V376000 (Power Train) and 20V331000 (Latches/Locks/Linkages) the dealer failed to remedy the recalls without charge. The manufacturer was informed of the issue and informed the contact to speak to the dealer about reimbursement. The failure mileage was approximately 80,000.

Reported

Jul 2021

Incident date

Dec 2017

Mileage

Not provided

Outcome flags

None reported

Rear glass on liftgate spontaneously exploded. No apparent cause. Glass shards were showered inside the cabin and the rear of the vehicle. This seems to be an issue with the Transit Connect and other Ford models. NHTSA is aware of the problem.

Reported

Jun 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SLIDING DOOR OPENED WITHOUT WARNING. THE DRIVER'S SIDE SLIDING DOOR HAD FAILED TO LATCH SECURELY. THE CONTACT ACTIVATED THE CHILD LOCK TO SECURE THE SLIDING DOOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO FRIENDLY FORD (333 E IRVING PARK RD, ROSELLE, IL 60172, (866) 524-7439) AND THE CONTACT WAS INFORMED THAT THE DOORS WERE OPERATING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.*DT

Reported

Apr 2021

Incident date

Apr 2020

Mileage

Not provided

Outcome flags

None reported

99398 MILES FRONT DRIVE AXLE REPLACED,99652 MILES VEHICLE GOT STUCK IN THE MIDDLE OF PARKING LOT LANE PREVENTING SHIFTING OUT OF PARK (SHIFTER BUSHING REPLACED),99690 VEHICLE TRANSMISSION REPLACED,101043 MILES VALUE COVER OIL LEAK,101500 TRUCK IDLE SURGING.

Reported

Jan 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. THE CONTACT STATED WHILE PARKED, THE GEAR SHIFTER FRACTURED AND FAILED TO RELEASE FROM PARK. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE SHIFTER CABLE BUSHING FRACTURED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT CALLED MANUFACTURER HOWEVER, THE PHONE WAS NUMBER WAS INOPERABLE. THE FAILURE MILEAGE WAS 158,000.

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING AT NORMAL SPEED A WARNING SIGN. CAME ON 'ENGINE FAULT GET SERVICE NOW. THE VAN BEGAN TO SHAKE. I PULLED OVER, TURNED OFF ENGINE. A FEW MINUTES LATER IT STARTED NORMALLY AND SEEMED NORMAL FOR 2 WEEKS. (HOSPITAL SIDE ROAD) TODAY, WHILE DRIVING HOME IT HAPPENED AGAIN 3 TIMES (COUNTRY ROAD) . WE HAD TO PULL OFF EACH TIME AND CUT ENGINE OFF. GAS PEDAL WENT SOFT -INOPERABLE. VERY DANGEROUS -OUR SAFETY IS AT STAKE.

Reported

Aug 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

VEHICLE WAS PLACED IN PARK BUT THOUGHT IT WAS IN ANOTHER GEAR NEUTRAL AND THEREFORE THE VEHICLE ROLLS AND THE ONLY WAY TO KEEP STILL IS TO PLACE EMERGENCY BRAKE ON. *TR

Reported

Jun 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

VEHICLE PULLED IN TO PARK BUT IT THINKS IT IS IN REVERSE, WOULD NOT START THIS IS THE 2ND ONE OF OUR FLEET IN 2 DAYS THAT HAS THE SAME ISSUE, THERE MUST BE A RECALL FOR THIS YEAR AND THIS SHIFTER/CABLE ISSUE, THEY WANT TO CHARGE US FOR BOTH OF THESE AND I DO NOT FEEL THE SAME ISSUE A DAY APART IS POSSIBLE COINSIDENCE. *TR

Reported

Jun 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

THE VEHICLE IS HARD TO TURN DIRECTIONS. I WAS LEAVING A CUSTOMER HOME AND THE VEHICLE POWER STEERING JUST STOP OPERATING. THIS VEHICLE HAS ELECTRICAL POWER STEERING.

Reported

Apr 2020

Incident date

Apr 2020

Mileage

Not provided

Outcome flags

None reported

REAR SLIDING DOOR LATCH DEFECTIVE. LATCH WAS REPLACED IN 2016-2017 PER FORD RECALL AND STILL MALFUNCTIONING. DOOR WILL NOT LATCH CLOSED AT ALL AND COMES OPEN, I HAVE CHILDREN. FORD WILL NOT HELP WITH THE COST TO REPLACE THIS.

Reported

Feb 2020

Incident date

Dec 2016

Mileage

Not provided

Outcome flags

None reported

MY SISTER HAVE ACCIDENT FRONTAL COLLISION ANY AIRBAG WAS DEPLOY...THE SPEED AT IMPACT MOMENT WAS AROUND 35 MILES DRIVING I A CITY ROAD

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

Crash 1 injuries

PULLED INTO A PARKING SPACE AT SON'S SCHOOL, TURNED OFF THE ENGINE. WAITED FOR MY SON. THEN CAR WOULD NOT START. DISPLAY WAS SAYING I WAS IN REVERSE. BUT, THE SHIFTER WAS IN THE PARK POSITION. I WAS ABLE TO ACCESS THE INTERLOCK OVERRIDE UNDER THE SHIFTER, AND MOVE THE SHIFTER INTO ALL GEARS, BUT CAR CONTINUED TO DISPLAY REVERSE POSITION AND ENGINE WOULD NOT START. TOW COMPANY CAME AND LIFTED THE HOOD AND NOTICED IMMEDIATELY THE SHIFT CABLE WAS COMPLETELY DETACHED. HAD VEHICLE TOWED TO MY FORD DEALERSHIP SERVICE DEPARTMENT.

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE HEATER WOULD ONLY BLOW COLD AIR AND THE DEFROSTER WAS INOPERABLE CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ECO BOOST ENGINE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER(UNKNOWN) AND THE MANUFACTURE WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 187,000.

Reported

Jan 2020

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

I WAS INVOLVED IN A CAR ACCIDENT (WHICH WASN'T MY FAULT) MY FRONT CARGO WITH THE OTHER FORD PASSENGER REAR DOOR. MY AIRBAG DIDN'T DEPLOY, BUT THE LIGHT IS ON, MY SEATBELT DAMAGED. BUT ALL THE AIRBAGS OF THE OTHER CAR DEPLOYED.

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

Crash

AFTER ENTERING MY VEHICLE WHILE SITTING IN A PARKING LOT, THE DRIVER'S DOOR WOULDN'T LATCH. I SEE THAT THERE ARE OTHER COMPLAINTS OF SIMILAR FAILURES, BUT THE VIN DECODER SHOW NO UN-COMPLETED RECALLS ON THIS VEHICLE.

Reported

Aug 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. WHILE DRIVING APPROXIMATELY 70 MPH, IT BEGAN TO RAIN AND THE AIR CONDITIONING DID NOT WORK. THE SENSOR THAT READ THE TEMPERATURE INDICATED MINUS 4 AND ALL THE WINDOWS FOGGED UP. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, ROLLED DOWN ALL THE WINDOWS, AND WAITED UNTIL THE RAIN STOPPED. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST TWENTY TIMES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. THE CONTACT STATED THAT THE PLASTIC BEHIND THE ARMREST FRACTURED, WHICH COULD CAUSE A LACERATION WHILE ENTERING OR EXITING THE VEHICLE. THE CONTACT ALSO STATED THAT THE SEAT BACKS FOR THE REAR SEATS WERE MISSING AND COULD CAUSE INJURIES IN THE EVENT OF A CRASH. JOHN C. STEWART & SON INC (LOCATED AT 5227 VT-103, CUTTINGSVILLE, VT 05738, (802) 492-3312) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE SAME FAILURES WERE EVIDENT IN SEVERAL 2016 FORD TRANSIT CONNECT VANS. THE MANUFACTURER WAS INFORMED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *DT *AS*JB

Reported

May 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

AFTER HEARING LOUD ROARING IN THE FRONT OF VEHICLE, TOOK TO MECHANIC WHO DISCOVERED BEARINGS IN LEFT WHEEL NEEDED TO BE REPLACED. THIS WAS WHEN THE VEHICLE WAS ONLY 16 MONTHS OLD WITH 8,000 MILES. THIS WEEK TOOK THE VAN TO THE SAME MECHANIC AFTER HEARING THE SAME ROARING IN THE FRONT, REPLACED BEARINGS IN THE RIGHT FRONT WHEEL. VAN HAS ONLY 30000 MILES. DOESNT SEEM REASONABLE THAT THIS SHOULD HAPPEN TO BOTH WHEELS, INSTALLKED INCORRECTLY OR NOT LUBRICATED CORRECTLY AT THE FACTORY?

Reported

May 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

DRIVING STRAIGHT ON A HIGHLY TRAVELED ROAD (ONE LANE EACH DIRECTION, HAS RESIDENCES AND BUSINESSES). WHILE IN MOTION, STARTED MAKING A NOISE, SO SLOWED DOWN,AND THEN BACK PASSENGER AXLE AND WHEEL CAME OFF AND VEHICLE WAS RIDING ON THE WHEEL HUB! ODOMETER SHOWS 65,594 MILES.

Reported

May 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

THIS IS TO ADVISE YOU THAT COMPLAINT # 11169922 HAS BEEN SUCCESSFULLY RESOLVED BY WAL-MART, STARKE, FL ON JANUARY 15, 2019. I BELIEVE SOMETHING SHOULD BE DONE TO THE ALPHARETTA, GA WAL-MART #02941, SPECIFICALLY AUTO CARE MANAGER TROY WHO DID NOT RESPOND TO ME AT ALL, HOWEVER THE PROBLEM WAS SUCCESSFULLY RESOLVED.

Reported

Jan 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

WAL-MART ALPHARETTA, GA INSTALLED THE WRONG TIRES ON THE FRONT OF MY 2015 FORD TRANSIT CONNECT IN AUGUST 2017. STARKE, FL WAL-MART COULD NOT BALANCE THE TIRES DUE TO WRONG LOAD LIMIT HAVING BEEN INSTALLED, BUBBLE ON DRIVER'S SIDE THAT COULD BLOW AT ANY MINUTE & TIRES HAVING BEEN COUNTER-BALANCED WHEN INSTALLED. I HAVE CONTACTED ALPHARETTA WAL-MART, PROVIDED ALL NEEDED INFO, ASKED THAT THEY MAKE ARRANGEMENTS WITH STARKE, FL WAL-MART TO INSTALL 2 NEW PROPER LOAD TIRES AT NO COST TO ME. ASSISTANT MANAGER TONY WAS TO CONTACT ME THE FOLLOWING DAY AFTER WAL-MART WAS ADVISED OF THE PROBLEM. I ATTEMPTED 3 TIMES TO FAX THE INFO BUT THEIR FAX MACHINE WOULD NOT WORK. I MAILED ALL DOCUMENTATION TO ASSURE THEIR NOTIFICATION. I HAVE NOT HEARD FROM ANYONE. I AM AFRAID TO DRIVE. IF AN ACCIDENT OCCURS, THIS WILL IMMEDIATELY BECOME A MUCH LARGER PROBLEM THAN IT IS NOW. PLEASE DO SOMETHING TO MAKE WAL-MART CORRECT THIS PROBLEM RIGHT AWAY.

Reported

Jan 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

WINDSHIELD HAS MANY LITTLE SPECKS THAT GET WORST WHEN THE SUN LIGHT HITS IT MAKING DRIVING VERY DANGEROUS IT APPEARS TO BE IN THE GLASS IT SELF

Reported

Dec 2018

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. WHILE DRIVING 65 MPH, THE PASSENGER IN THE CONTACT'S VEHICLE FELT LIGHTHEADED AND NAUSEOUS. THE CONTACT WAS ABLE TO PULL THE VEHICLE SAFELY OFF OF THE ROADWAY. THE PASSENGER EXITED THE VEHICLE AND PASSED OUT. THE CONTACT EXITED THE VEHICLE TO CHECK ON THE PASSENGER AND ALSO PASSED OUT. THE CONTACT STATED THAT THROUGH A TEXT MESSAGE SENT PRIOR TO PASSING OUT, THE CONTACT'S CHILDREN WERE ABLE TO SEND EMERGENCY SERVICES TO THE LOCATION WHERE THE VEHICLE WAS STOPPED. THE CONTACT AND PASSENGER WERE TRANSPORTED BY AMBULANCE TO SEEK MEDICAL ATTENTION DUE TO CARBON MONOXIDE POISONING. THE CONTACT STATED THAT OXYGEN WAS ADMINISTERED TO BOTH OCCUPANTS AND THEY STARTED TO FEEL BETTER. THE VEHICLE WAS PREVIOUSLY TAKEN TO AL PACKER FORD WEST PALM BEACH (1530 N. MILITARY TRAIL, WEST PALM BEACH, FL, 33409, 561-689-6550) DUE TO A STRONG EXHAUST ODOR IN THE VEHICLE. THE VEHICLE WAS RETURNED WITHOUT THE CONTACT BEING INFORMED OF WHAT CAUSED THE EXHAUST ODOR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. *DT*JB *DT *JB

Reported

Dec 2018

Incident date

Nov 2018

Mileage

Not provided

Outcome flags

2 injuries

THE TRANSMISSION SHIFT LINKAGE SEPARATED FROM THE HOUSING DUE TO A BUSHING FAILURE. IT SHOWED IN PARK, BUT THE CAR ROLLED AND THE EMERGENCY BRAKE WAS REQUIRED. THE CAR WAS PARKED IN THE DRIVEWAY AT THE TIME.

Reported

Oct 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 FORD TRANSIT CONNECT. THE CONTACT STATED THAT THERE WERE SEVERAL ELECTRICAL FAILURES IN THE VEHICLE. VARIOUS WARNING INDICATORS FLASHED, THE WINDOWS FAILED TO GO UP AND DOWN, AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS SERVICED BY MORE THAN FOUR DEALERS, BUT THE FAILURES STILL OCCURRED. THE FIRST DEALER WAS LASCO FORD (2525 OWEN RD, FENTON, MI 48430, (888) 486-1708). THE SECOND DEALER WAS CREST FORD (26333 VAN DYKE AVE, CENTER LINE, MI 48015, (888) 614-2160). THE THIRD DEALER WAS ELDER FORD (777 JOHN R RD, TROY, MI 48083, (888) 467-5023). THE FOURTH DEALER WAS SUBURBAN FORD OF STERLING HEIGHTS (40333 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 268-7500). A FIFTH DEALER (DEAN SELLERS FORD, 2600 W MAPLE RD, TROY, MI 48084, (888) 418-7132) REFUSED TO SERVICE THE VEHICLE. A SIXTH DEALER (ROYAL OAK FORD, 27550 WOODWARD AVE, ROYAL OAK, MI 48067, (248) 548-4100) SERVICED THE ELECTRICAL FAILURES AND BRAKE SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

Reported

Oct 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

AUTOMAX FORD KILLEEN INSTALLED RECALL 16S30 ON 6-16-17. ON 7-22-18, DOOR LATCH FAILED IN MANNER DESCRIBED BY RECALL. TOOK VAN INTO AUTOMAX ON 7-25, ON 7-31 WAS TOLD RECALL PART HAD FAILED, ON 8-1 TOLD I WOULD NEED TO PAY FOR REPAIR. I THOUGHT PAYING FOR DUPLICATE FAILURE OF RECALL ISSUE WAS WRONG AND CONTACTED FORD NATIONAL OFFICE FOR HELP. FORD CORP. RESPONSE WAS FAVORABLE BUT NOT DEFINITELY COVERING COST UNTIL DEALER RESPONSE. ON 8-6 RECEIVED FINAL APPROVAL THAT FORD CORP. WOULD PAY DEALER. ON 8-8 REPAIR PICKED UP CAR AFTER REPAIR COMPLETED, ALSO PERSONALLY PAID FOR 2ND PART FOR PASSENGER SIDE (SINCE IT WAS LIKELY TO FAIL TOO IF DRIVER SIDE RECALL PART FAILED & BOTH WERE REPLACED DURING 2017 REPAIR). DURING PICKUP, NOTICED THAT FAILED PART THAT HAD BEEN REMOVED HAD A 07.10.2014 MFG DATE STICKER. SINCE RECALL WASN'T ISSUED UNTIL 2016, THIS PART COULD NOT BE A FAILED RECALL PART BUT WAS ACTUALLY AN ORIGINAL PART FROM MY VANS MFG IN LATE 2014. DEALER SUGGESTED THIS WAS NOT THE CASE BUT WOULD INVESTIGATE AND ALLOWED ME TO RETURN HOME WITH ONLY DRIVERS SIDE REPAIRED AND PASSENGER SIDE UNTOUCHED. RETURNED HOME AND PULLED DOOR TRIM ON PASSENGER SIDE, FOUND SEAL INSIDE DOOR UNTOUCHED AND DATED 2014 ALSO. COULD NOT HAVE PERFORMED RECALL IN 2017 WITHOUT BREAKING SEAL. RETURNED 8-9 WITH PROOF AND FINALLY GOT PASSENGER SIDE REPAIRED USING PART I PAID FOR. PROMISED REFUND BUT NOT RECEIVED UNTIL 8-21 AND AMOUNT SLIGHTLY LESS THAN PAID DUE TO TAX NOT INCLUDED. EXPRESSED CONCERN THAT OTHER CUSTOMERS MAY ALSO HAVE VANS WITH RECALL DOCUMENTED BUT NOT ACTUALLY REPAIRED. ASSURED DEALER WOULD TAKE ACTION, BUT NEEDED TIME TO DETERMINE HOW TO FIX FOR OTHERS AND LET ME KNOW. ON 10-4 FOLLOWED UP AND DEALER STATED THERE WAS NO PLAN AND SINCE MY VEHICLE WAS FIXED, DANGER TO OTHERS WAS NOT MY WORRY. SUMMARY: DEALER DID NOT PUT IN RECALL PARTS, CHARGED FOR FIX, AND MAY HAVE DONE IT TO OTHERS.

Reported

Oct 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

ENGINE OVERHEATING WHILE DRIVING A NORMAL SPEEDS

Reported

Sep 2018

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

THE VEHICLE ROLLED WHEN THE SHIFT LEVER WAS PLACED INTO PARK POSITION. THE DRIVER HAD PARKED THE VEHICLE. THE SHIFT LEVER BUSHING HAD BECOME DETACHED FROM THE SHIFT LEVER ON THE TRANSMISSION. THIS IS THE SAME PROBLEM THAT HAS BEEN THE SUBJECT OF A RECALL FOR FORD FUSION AND FORD ESCAPE VEHICLES. THIS ALSO HAPPENED ON ANOTHER OF OUR 2015 FORD TRANSIT CONNECT VEHICLES.

Reported

Sep 2018

Incident date

May 2018

Mileage

Not provided

Outcome flags

None reported

Ford Motor Company (Ford) is recalling certain 2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline, and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.

Risk: A rearview camera that displays an inverted, distorted, or blank image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. Owner notification letters were mailed January 13, 2026. Ford owners will receive letters in phases, beginning January 2026 and June 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S89. This recall expands previous NHTSA recall number 25V270. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 8, 2025.

Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Risk: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

Remedy: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

Ford Motor Company (Ford) is recalling certain model year 2014-2017 Transit Connect vehicles equipped with a Panoramic Fixed-Glass Vista roof. An improper bond may exist between the panoramic roof and the vehicle body and may result in wind noise, water leak, and in some cases, separation from the vehicle.

Risk: If the panoramic roof panel separates from the vehicle while it is being driven, it may increase the risk of an injury or crash.

Remedy: Ford will notify owners, and dealers will remove, clean, and reinstall the panoramic roof panel, free of charge. Ford issued owners an interim notification on May 26, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S22.

Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.

Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.

Risk: If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on February 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.

Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehicles manufactured May 11, 2014, to July 2, 2015. Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

Risk: If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash.

Remedy: Ford will notify owners, and dealers will update the instrument panel software, free of charge. The recall began on August 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C03.

Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.

Risk: If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.

Remedy: Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.

Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Risk: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

Remedy: Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S24.

Ford Motor Company (Ford) is recalling certain 2014-2016 Transit Connect vehicles. The front door latch pawl may crack and prevent the door from latching.

Risk: An unlatched door can open while driving, increasing the risk of injury.

Remedy: Dealers will inspect and replace the front door latches as necessary, free of charge.  Owner notification letters were mailed February 2, 2024.  Owners may contact Ford customer service 1-866-436-7332.  Ford's number for this recall is 23S36.