Model-year record

2020 Toyota Highlander
See the complaints, recalls, crash rating, and fuel economy in the public record. Then check the mileage and history of the car you found.
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Complaints filed
308
Reports to NHTSA, 2020
Safety recalls
4
NHTSA campaigns on record
NHTSA crash test
Overall NCAP rating
Combined MPG
23.5
EPA estimate
Known issues
Power Train issues lead owner complaints (38% of 308 reports), followed by air bags (12%).
+ 13 more component categories with fewer reports.
Share of all 308 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11506825, ODI 11375094, ODI 11748731, ODI 11748904, ODI 11748933.
Individual complaint reports(308)
Showing the 50 most recent reportsElectrical SystemJul 2026 · ODI 11750781 · crash · 1 injuriesDetails +Close −
I pushed the brake and swerved and the car kept going and a greater speed and surged into a house.
- Reported
- Jul 2026
- Incident date
- Jun 2026
- Mileage
- Not provided
- Outcome flags
- Crash 1 injuries
Power TrainJul 2026 · ODI 11748731Details +Close −
Toyota Highlander UA-80 transmission failed prematurely at 63,017 miles (just beyond warranty) due to KNOWN CRITICAL manufacturing defect as per technical advisory T-SB-0160-18 putting me and my family at risk for sudden catastrophic failure on the highway.
- Reported
- Jul 2026
- Incident date
- Jun 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJul 2026 · ODI 11748904Details +Close −
The transmission can suddenly fail even at very early mileages. This is almost certainly related to T-SB-0008-21 that has defined a narrow number of transmissions though it appears to affect many more than outlined. This could cause sudden failure while operating the vehicle at any point in time and potentially lead to a crash without much if any warning. Toyota Brand Engagement is denying any assistance due to external service history from a prior owner rather than addressing the failed part outlined in the TSB. Failure reasoning cannot be provided from the dealership as Toyota does not allow the dealer technicians to open the transmission and instead mandate a full replacement.
- Reported
- Jul 2026
- Incident date
- Jul 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJul 2026 · ODI 11748933Details +Close −
Transmission stalls in situations where speed is needed. For example when merging into traffic all of a sudden no power then when gear finally engages there a huge thump and feels like being hit from behind.
- Reported
- Jul 2026
- Incident date
- Jun 2026
- Mileage
- Not provided
- Outcome flags
- None reported
StructureJul 2026 · ODI 11748277Details +Close −
I know there is a recall for my 2020 Highlander. My VIN isn't listed. The front bumper is coming off and can't be pushed back in.
- Reported
- Jul 2026
- Incident date
- Apr 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Electrical SystemJun 2026 · ODI 11746932Details +Close −
While driving my navigation system/screen/radio screen goes completely black! Which is dangerous when I’m using gps on the interstate! It does not come back on until I restart the car.
- Reported
- Jun 2026
- Incident date
- Dec 1969
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJun 2026 · ODI 11746831Details +Close −
I am submitting this complaint regarding a sudden and unexpected transmission failure in my 2020 Toyota Highlander. The vehicle experienced a major transmission malfunction without any prior warning signs, dashboard warning lights, diagnostic messages, or noticeable drivability issues. The failure occurred suddenly when the vehicle would no longer shift into reverse. When placed in reverse gear, the vehicle does not move. Additionally, when placed in drive, the transmission slips significantly, resulting in a loss of power and unsafe operation. The vehicle is no longer reliable or safe to operate on public roadways. At no time prior to the failure were there any illuminated warning indicators, check engine lights, transmission warnings, abnormal noises, or other symptoms that would have alerted me to an impending transmission problem. The lack of warning created a hazardous situation, as the vehicle's ability to accelerate and maneuver could be compromised without notice. The vehicle has been diagnosed as requiring major transmission repairs or replacement, with estimated repair costs approaching $7,000. Given the severity of the failure, the absence of any warning to the driver, and the significant financial burden associated with the repair, I believe this issue may represent a safety-related defect that warrants investigation. I am concerned that other owners of 2020 Toyota Highlanders may experience similar sudden transmission failures that could result in a loss of vehicle control, inability to maneuver safely, or exposure to hazardous traffic conditions. I respectfully request that NHTSA review this matter and determine whether a broader investigation into transmission failures affecting 2020 Toyota Highlander vehicles is warranted.
- Reported
- Jun 2026
- Incident date
- Jun 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJun 2026 · ODI 11746060Details +Close −
The transmission (the UA80) has been known to have several issues and my transmission has normal driving on it, has had its fluids replaced, and is now experiencing the same issue that others are experiencing.
- Reported
- Jun 2026
- Incident date
- Jun 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJun 2026 · ODI 11745556Details +Close −
Air conditioning has leaked after only 60,000 miles, costing me thousands in repairs. This is a recall on other models, but not this one. Mine and my baby’s safety is put at risk by being forced to drive around in the heat of summer without air conditioning. There were no warning lights. It was verified by the dealer, and I have a video of the inspection.
- Reported
- Jun 2026
- Incident date
- Aug 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJun 2026 · ODI 11744162Details +Close −
The 8 speed Toyota transmission is defective and my transmission started to whine very loudly. I was told that it could freeze/lock up on me at any time so I had a rebuilt transmission put in my car. I am told Toyota new about this defect.
- Reported
- Jun 2026
- Incident date
- Jun 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJun 2026 · ODI 11743479Details +Close −
My transmission failed in my 2020 Toyota Highlander after about 75,000 miles. This is a know issue technical service bulletin # T-SB-0008-21. The dealership acknowledged the known issue and instructed me to reach out to Toyota corporate for goodwill assistance which I did. They are reviewing my case but told me that they will not replace the transmission even thought its a know issue. It will be $10,000 dollars to repair.
- Reported
- Jun 2026
- Incident date
- Jun 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJun 2026 · ODI 11742625Details +Close −
The transmission has been making a whining noise since about 75K miles. Had the transmission fluid changed at about 110K miles. Still makes whining noise and now has a rumble occasionally. We took it to the dealer and they said the transmission needs replaced. Over $8k in charges for the repair.
- Reported
- Jun 2026
- Incident date
- Jun 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJun 2026 · ODI 11742680Details +Close −
The contact owns a 2020 Toyota Highlander. The contact stated that while driving to the dealer for a service appointment, the vehicle made an abnormally high-pitched sound. The vehicle was diagnosed with a UA80 transmission failure. No further information was available. There was no warning light illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 71,233.
- Reported
- Jun 2026
- Incident date
- May 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJun 2026 · ODI 11742207Details +Close −
My 2020 Hylander, which has under 50,000 miles, started to whine with any use of gas pedal/acceleration. None of the warning lights were triggered. My mechanic informed me today it needs a new transmission, and for safety reasons, the car shouldn’t be driven. I’ve been reading how there are known problems with Toyota’s transmissions for my age car—this is negligence on their part—these cars should be recalled and fixed by Toyota.
- Reported
- Jun 2026
- Incident date
- Jun 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Seat BeltsJun 2026 · ODI 11742080 · 1 injuriesDetails +Close −
The contact owns a 2020 Toyota Highlander. the contact stated that while driving, the back driver side , the minor child occupant expressed an issue with the seatbelt which began to tighten, The vehicle was stopped to assist the minor child occupant, the seatbelt became tighter and the contact had to go into a store to get scissors to free the minor occupant from the seatbelt. The minor occupant sustained light abrasions from the seatbelt rubbing but no medical treatment was sought. The vehicle was taken to the dealer; however, the vehicle was not diagnosed of repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 59,000.
- Reported
- Jun 2026
- Incident date
- May 2026
- Mileage
- Not provided
- Outcome flags
- 1 injuries
Power TrainMay 2026 · ODI 11740733Details +Close −
I took my car in for service and I noticed my car is making a loud whining noise. I asked the mechanic about it and he said my transmission is going out. I found on the web several people complaining about the 8-speed Toyota transmission and how it will stop working shortly. The complaints are numerous and it listed all the of the technical bulletins that Toyota issued and they knew about the problem years ago. I am taking my car to shop to have it fixed or replace. Based upon all my research, I am concerned that the car will stop working and leave me in an unsafe situation. I am not happy that Toyota is selling such a defective product.
- Reported
- May 2026
- Incident date
- May 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherMay 2026 · ODI 11739685Details +Close −
Premature transmission failure due to factory defect. All maintenance was done on time and at dealership.
- Reported
- May 2026
- Incident date
- May 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainMay 2026 · ODI 11739243Details +Close −
The vehicle recently began making a whining noise when the gas pedal is pressed that is consistent with premature failure of the transmission. I took it to my local dealership and they recommended replacing the transmission and limiting usage of the vehicle to short trips until that is done because the transmission could fail while driving which would result in loss of power to the wheels which could lead to an accident.
- Reported
- May 2026
- Incident date
- May 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainMay 2026 · ODI 11738669Details +Close −
Transmission failing/confirmed by dealer at 70k. No slipping, no warning messages, just whining prompted me to have it inspected. There are multiple lawsuits regarding these UA80 transmissions and Toyota is refusing to fix or acknowledge the manufacturing flaw.
- Reported
- May 2026
- Incident date
- May 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainMay 2026 · ODI 11737887Details +Close −
This Toyota Highlander make whining sound when I try to speedup, even a little bit. I had a transmission shop checked, and I was informed there is metal pieces in transmission fluid. I am concerned it will break one day on highway while driving.
- Reported
- May 2026
- Incident date
- May 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Service BrakesMay 2026 · ODI 11737274Details +Close −
My 2020 Toyota Highlander hybrid sometimes has a brake slipping or surging sensation when I apply my brakes while stopping. It happens periodically and not every time. I have not taken it to a Toyota service station for this specific reason but I mentioned it while in for a recent oil change. They checked for a recall but didn't find any. I have somewhat gotten accustomed to the issue and have been able to adjust. As I have stated, it doesn't happen every time I apply my brakes. My concern is if I allow someone else to borrow my car or even sell to a new owner. I believe I am the second owner.
- Reported
- May 2026
- Incident date
- May 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainMay 2026 · ODI 11737362Details +Close −
The transmission failed. It is available for inspection. Should the transmission have completely failed on the road, it could have lead to an accident. Per the dealership diagnostic: replace transmission and torque converter assembly with applicable seals due to internal transmission failure. It has not been inspected by anyone else. No warning lights. This is a widespread problem in 2017-2020 Toyota Highlanders. Failure frequently happens right after the expiration of the manufacturer warranty and Toyota refuses to pay for it.
- Reported
- May 2026
- Incident date
- May 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainMay 2026 · ODI 11737031Details +Close −
The contact owns a 2020 Toyota Highlander. The contact stated while driving at 35 MPH, depressing the accelerator pedal the vehicle to respond as intended and the contact could smell smoke while stopped. A dealer was contacted. The vehicle was taken to a dealer to where the diagnosed the transmission needed to be replaced. The vehicle was repaired, as the shift selector switch was replaced. The manufacturer was notified on the failure and offered to cut five thousand dollars off the cost of repair. The vehicle was not repaired. The approximate failure mileage was 41,800.
- Reported
- May 2026
- Incident date
- Mar 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainMay 2026 · ODI 11735905Details +Close −
Vehicle jerked and then a metal grinding sound. Vehicle would then not even roll in neutral on an incline. Had to be towed to dealer. Transmission has a crack in the case. Need a whole new transmission. I was left on the road. No warning whatsoever.
- Reported
- May 2026
- Incident date
- Apr 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainMay 2026 · ODI 11735103Details +Close −
The transmission failed after 56,000 miles. Based on the research this UA80 transmission has a lot of problems and Toyota has issued TBS and even extended warranty for the previous year models in the past. The transmission failed right after the time allowance for the 5 years 60,000 mile powertrain warranty, but within the mileage.
- Reported
- May 2026
- Incident date
- Apr 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Service BrakesApr 2026 · ODI 11734587 · crashDetails +Close −
The Pre-Collision System with Pedestrian Detection is a good thing, but there's a problem. It stops the car too abruptly on the highway, leading to rear-end collisions. When you release the brake pedal, the car remains stationary. To get it moving, you need to press the accelerator pedal. There have been four instances of the Pre-Collision System with Pedestrian Detection being activated in the last 12 months. Two of them ended in rear-end collisions. In the other two cases, there were no cars behind.
- Reported
- Apr 2026
- Incident date
- Mar 2026
- Mileage
- Not provided
- Outcome flags
- Crash
Power TrainApr 2026 · ODI 11734003Details +Close −
Transmission developed a "whine" just before 87,000 miles resulting in the transmission and torque converter needing to be replaced as the transmission was failing.
- Reported
- Apr 2026
- Incident date
- Apr 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainApr 2026 · ODI 11734052Details +Close −
I have a 2020 Toyota Highlander Limited, at 140k my car began whining with acceleration, I took it to the dealership and a new transmission and was quoted 9,790 alone for a new transmission. I have had Toyotas since I began driving, I have never put more than breaks and battery’s in them. It seems this transmission has been a constant problem and failing early in life. I am not sure how there is not a recall for as many reports that there is.
- Reported
- Apr 2026
- Incident date
- Apr 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsApr 2026 · ODI 11733056 · crash · 1 injuriesDetails +Close −
The contact owns a 2022 Toyota Corolla. The contact stated that while driving at an undisclosed speed, a passing vehicle suddenly attempted to merge lanes and struck the vehicle on the passenger side door at approximately 45 MPH. No warning lights were illuminated. The contact stated that the air bags did not deploy. The contact stated that she sustained pain in her right chest, head, and left arm, and medical attention was sought. A police report was filed. The vehicle was towed to a local tow lot, where it remained for further investigation. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,083.
- Reported
- Apr 2026
- Incident date
- Apr 2026
- Mileage
- Not provided
- Outcome flags
- Crash 1 injuries
Unknown Or OtherApr 2026 · ODI 11733132Details +Close −
I was driving on a busy road going 50 mph and my sunroof exploded. Nothing hit my vehicle and It wasn’t a hot or cold day. No one was injured because my sunroof cover was luckily closed.
- Reported
- Apr 2026
- Incident date
- Apr 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainApr 2026 · ODI 11732069Details +Close −
At approximately 75,000 miles the vehicle had a whining noise coming from the engine area. Took it to the dealer and they tested it, listened to it and determined that the transmission needed replaced. They confirmed the t-case oil is in good condition and level. No maintenance issues or concerns. Just that the transmission had gone bad. Toyota wants $8,000 to replace a transmission with low miles for a 2020 vehicle.
- Reported
- Apr 2026
- Incident date
- May 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainApr 2026 · ODI 11731638Details +Close −
UA80 8 Speed transmission on 3.5V6 AWD transmission whine with transmission failure
- Reported
- Apr 2026
- Incident date
- Jun 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Vehicle Speed ControlApr 2026 · ODI 11728866Details +Close −
The vehicle is a 2020 Toyota Highlander experiencing a transmission system malfunction, specifically involving the automatic transmission and/or torque converter. Component/System Failure: The transmission produces a noticeable whining noise during acceleration and exhibits abnormal shifting behavior, including hesitation and delayed response when pressing the gas pedal. The issue appears to originate from the internal transmission components. The vehicle is available for inspection upon request. Safety Risk: This condition creates a serious safety concern, as the hesitation and delayed acceleration can impair the driver’s ability to safely merge into traffic, cross intersections, or respond to changing road conditions. The unpredictable response increases the risk of a collision, especially in high-speed or congested traffic environments. Reproducibility / Confirmation: The issue is consistently reproducible and occurs whenever the vehicle is accelerated. The problem has not yet been fully resolved and is in the process of being addressed with a dealership/service center. Inspections: The vehicle is scheduled to be inspected by a Toyota dealership. At this time, it has not yet been inspected by the manufacturer, police, or insurance representatives. Warning Signs / Symptoms: There were no warning lights or dashboard messages prior to or during the issue. The first symptom noticed was the whining noise during acceleration, followed by abnormal shifting behavior and hesitation. These symptoms have progressively become more noticeable over time. This issue appears consistent with reported transmission problems in similar model vehicles, raising concern that this may be a broader defect affecting vehicle safety. I took my vehicle to 3 different mechanics and they told me that my vehicle is not safe to drive long term without a total transmission replacement. Thank you!
- Reported
- Apr 2026
- Incident date
- Dec 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainMar 2026 · ODI 11724730Details +Close −
My 2020 Toyota Highlander experiences transmission jerking and hesitation during low speed acceleration. The issue was first reported to the dealership while under warranty but was not diagnosed. The vehicle now requires transmission replacement 7k miles over the warranty despite the issue being reported during the warranty. Toyota has refused a repair under warranty and has violated their terms of powertrain warranty. This 8 speed transmission commonly has issue during production years 2017-2022 and toyota has admitted to a production defect. Despite that they have refused a goodwill repair or a warranty repair.
- Reported
- Mar 2026
- Incident date
- Mar 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainMar 2026 · ODI 11724257Details +Close −
Vehicle produces a noticeable whining noise under acceleration. Shifting is completely normal and no other drivability issues are present. Issue matches the pattern described in TSB T-SB-0008-21 (UA80E/UA80F front carrier assembly pinion shaft bearing failure). Multiple owners report dealers are diagnosing this as requiring full transmission replacement at 8,000–12,000, with no partial repair or recall offered despite Toyota’s prior knowledge of this defect in earlier model years (ZJC Warranty Enhancement Program for 2017–2018). Requesting NHTSA investigation
- Reported
- Mar 2026
- Incident date
- Nov 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainMar 2026 · ODI 11724164Details +Close −
1. The vehicle’s transmission appears to be failing. I was driving my 2020 Toyota Highlander on the freeway at about 75 mph with my family in the vehicle when the car suddenly lost power and would not accelerate properly even though the engine was still running. Because of the sudden loss of power, I had to carefully move the vehicle to the shoulder of the freeway. At the time I did not realize it may have been related to the transmission. 2.Recently I brought the vehicle to an authorized Toyota dealership for a routine oil change and because I had started hearing a whining noise when accelerating, especially above about 30 mph. After inspecting the vehicle, the dealership informed me that the transmission needs to be replaced and provided a repair estimate of approximately 9,800. The vehicle currently has around 72,000 miles and the transmission is available for inspection upon request. 3.The sudden loss of power on the freeway created a dangerous situation because traffic around us was moving at highway speeds. My family was in the vehicle and I had to maneuver the car to the shoulder while vehicles were passing at high speed, which could have resulted in a serious accident. 4.The issue has been confirmed by the authorized Toyota dealership service department. When the incident occurred and we were stopped on the shoulder of the freeway, we contacted the highway patrol because we were concerned about our safety while stopped on the highway. 5.No warning lights or messages appeared on the dashboard prior to the loss of power. The only symptom noticed before bringing the vehicle in for service was a whining noise during acceleration.
- Reported
- Mar 2026
- Incident date
- Feb 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainFeb 2026 · ODI 11721186Details +Close −
Vehicle: 2020 Toyota Highlander XLE Purchased: August 2020 Owner: Original owner Transmission: UA80F Dealer quote for “Transmission assembly remove and replace: $8,666.22 +tax The vehicle is experiencing delayed acceleration (lagging power) and a loud whirring noise from the transmission when the accelerator pedal is pressed. The whirring noise immediately stops when the accelerator pedal is released. The Toyota Highlander had just exceeded the 60,000 mile/5 year powertrain warranty. Vehicle has 68,079 miles and is 5 1/2 years old. The delayed acceleration creates a serious safety hazard, particularly when starting from a complete stop while attempting to make a turn into traffic. On multiple occasions, the vehicle failed to respond promptly when the accelerator was pressed, placing the vehicle at risk of being struck by oncoming traffic. On February 17, 2026, Oakbrook Toyota diagnosed the vehicle with a failed/bad transmission after charging a $200 diagnostic fee to investigate the whirring noise and power delay. This failure occurred on a vehicle that has been properly maintained and has not been modified. Upon searching the Internet, there are many, many complaints regarding the UA80 transmissions failing between 60,000 and 70,000 miles. There are also multiple lawsuits filed for failed transmissions.
- Reported
- Feb 2026
- Incident date
- Feb 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainFeb 2026 · ODI 11720132Details +Close −
My 2020 Toyota Highlander, with 83k miles, started making a whining noise when accelerating. I took the vehicle to a local auto shop and they advised there was a transmission issue. There were never any warning signs of issue. I then took the vehicle to Antwerpen Toyota in Clarksville, MD (where the vehicle was purchased) and paid $185 for a diagnostic appointment. On February 20, 2026, The dealership provided a written estimate for “Replace automatic transmission assy” with a total cost of $9,403.77. I am very concerned for the safety of myself and others continuing to drive the vehicle without proper repair. The vehicle is otherwise in great condition and I keep up with all regular maintenance.
- Reported
- Feb 2026
- Incident date
- Feb 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainFeb 2026 · ODI 11719509Details +Close −
At approximately 120,000 miles, the vehicle began exhibiting a pronounced shudder or vibration between 40–50 mph under light acceleration or steady cruising. The condition progressed to delayed shifting and intermittent loss of acceleration response. The most concerning issue is hesitation and reduced acceleration when attempting to merge into traffic or increase speed. On multiple occasions, the vehicle failed to respond promptly to throttle input, creating a potential safety hazard due to loss of propulsion. The vehicle was evaluated at two authorized Toyota dealerships. Both indicated that the condition is consistent with torque converter or transmission failure. Full transmission replacement was recommended at an estimated cost of approximately $9,000. No whining or grinding noises are present; symptoms primarily involve shuddering and hesitation. The vehicle has not been driven since October 21, 2025, due to safety concerns and to prevent further damage. The vehicle has been regularly maintained at Toyota dealerships and has not been used for towing. This complaint concerns loss of acceleration, transmission shudder, and potential premature failure of the 8-speed automatic transmission.
- Reported
- Feb 2026
- Incident date
- Oct 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsFeb 2026 · ODI 11714768Details +Close −
Taken vehicle at least 6 times to dealer (Corwin Toyota), to enquire about the 23v-865 recall, and each time have been told the repair is not available. Most recently asked December 2025.
- Reported
- Feb 2026
- Incident date
- Dec 1969
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJan 2026 · ODI 11714593Details +Close −
THE TRANSMISSION FAILED SUDDENLY.
- Reported
- Jan 2026
- Incident date
- Jan 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJan 2026 · ODI 11711802Details +Close −
Premature transmission failure. Vehicle had less than 100K miles. Took the vehicle in for an oil change before a long trip. Mentioned a "whine" during acceleration. Told us that the entire transmission would need to be replaced immediately at a cost of over $10,000. Made an appeal to Toyota to help with the cost of replacement and we were denied.
- Reported
- Jan 2026
- Incident date
- Nov 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJan 2026 · ODI 11711916Details +Close −
Our 2020 Highlander with 45,000 miles started making a whining noise when accelerating. After the Toyota garage looked at it we were told that we needed a full transmission replacement. No warning lights came on alerting of us of problem. We were also told by the service depart that they are not surprised there hasn’t been a recall due to how many transmissions they have replaced on these vehicles and especially this type of transmission. Upon researching this particular issue, It is a wide known issue with class action lawsuits. New transmissions are also only carrying a 1 year warranty. That is hardly a warranty on a costly repair. It will cost us out of pocket $8,000 for a vehicle that is meticulously maintained and with only 44,000 miles. These vehicles are still being sold putting myself, my family and many more Americans as risk.
- Reported
- Jan 2026
- Incident date
- Jan 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJan 2026 · ODI 11711712Details +Close −
I have experienced ongoing transmission problems, including but not limited to rough shifting, delayed acceleration, jerking while driving, and abnormal noises. These issues have significantly affected the safety, reliability, and drivability of my vehicle. This transmission failure significantly undermines Toyota’s long-standing reputation for reliability and has substantially reduced the value of my vehicle.
- Reported
- Jan 2026
- Incident date
- Nov 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Back Over PreventionJan 2026 · ODI 11711392Details +Close −
The contact owns a 2020 Toyota Highlander. The contact stated that while reversing, the rear-view camera screen displayed a black screen. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact referenced an unknown recall with a similar failure; however, the VIN was not associated. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 153,000.
- Reported
- Jan 2026
- Incident date
- Jan 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJan 2026 · ODI 11710814Details +Close −
Whine noise when you accelerate coming from the automatic transmission. Car is hesitant in shifting gears when needing to accelerate causing safety issues/concerns while driving due to the inconsistency. Toyota dealer as inspected the vehicle and recommended a transmission replacement. Dealer has filed a claim with Toyota to see if it will be covered or not. Total price of repair quoted from dealer was $8700.00. I am also being told there is a back order on parts related to the repair of the vehicle and that the amount of vehicles with this issue are increasing in numbers each day. I purchased this vehicle new in 2020 and have been the sole owner.
- Reported
- Jan 2026
- Incident date
- Dec 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainJan 2026 · ODI 11710248Details +Close −
Transmission is presenting a high-pitched whining noise.
- Reported
- Jan 2026
- Incident date
- Jan 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJan 2026 · ODI 11709295Details +Close −
The sunroof suddenly exploded while stopped at a stoplight. Luckily I had the interior slide shut otherwise we would have been covered in glass.
- Reported
- Jan 2026
- Incident date
- Jan 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJan 2026 · ODI 11708693Details +Close −
While driving on the highway, our sunroof spontaneously exploded. We heard what sounded like a gunshot and found a giant hole in our sunroof glass.
- Reported
- Jan 2026
- Incident date
- Dec 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Service BrakesDec 2025 · ODI 11708018Details +Close −
My 2020 Toyota Highlander Hybrid has a braking issue identified in Toyota Service Bulletin T-SB-0059-23, Hybrid Regenerative Brake Transition Feeling Improvement. When going downhill and applying the brake, the vehicle lurches forward temporarily as the braking system transitions from regenerative to hydraulic braking. The first time my vehicle did this, it was very alarming and I had to take additional measures to slow my vehicle as I was driving downhill. My vehicle frequently demonstrates this problem, however, I did not report it to my local Toyota dealer because I read in an online chat group that it was a characteristic of this vehicle. Although the TSB recommends a Reprogram of the Brake Actuator Assembly Control Module, the repair is only covered under the Toyota Basic Warranty which is in effect for 36 months or 36k miles, whichever occurs first. My vehicle is past the warranty limit, and because I did not report it to my dealer previously, this repair is not covered under the TSB or the Toyota Basic Warranty. Toyota Highlander Hybrid model years 2020-2022 are affected. The Technical Service Bulletin was issued August 29, 2023, so if a 2020 model Highlander Hybrid has this problem, 2020 models would have already passed the warranty limit by the time the TSB was issued and thus would not be covered. This is a safety risk as drivers can lose control of the vehicle when braking, particularly when going downhill. The Warranty should be extended, or this problem should be elevated to a RECALL so that older affected vehicles, or those with higher mileage can be covered under warranty. Drivers should not have to pay for a recognized problem that affects the safety of this vehicle and has been identified in a Technical Service Bulletin. This problem puts drivers at risk of losing control of the vehicle and the problem can be mediated with a software reprogram. T-SB-0059.23 should be elevated to a RECALL, or extended regardless of age or mileage.
- Reported
- Dec 2025
- Incident date
- Dec 2025
- Mileage
- Not provided
- Outcome flags
- None reported
This page shows the latest 50 reports to keep it usable. The count above includes every complaint NHTSA has returned for this model year.
Recalls(4)
Open a recall to read what NHTSA says is wrong, what can happen, and how it gets fixed. Check the VIN and remedy eligibility with a dealer; federal no-charge requirements have an age limit, though a manufacturer may offer more coverage.
Fuel System · 20V162000Details +Close −
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.
Risk: Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will reprogram the ECU, free of charge. The recall began May 15, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TA06.
Open full NHTSA recall record →Air Bags · 20V633000Details +Close −
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.
Risk: Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.
Remedy: Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall began December 11, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB14 / 20TA14.
Open full NHTSA recall record →Structure · 23V720000Details +Close −
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Risk: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
Remedy: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
Open full NHTSA recall record →Air Bags · 23V865000Details +Close −
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Open full NHTSA recall record →A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.
Investigations
0 NHTSA investigations on record
No investigations are on record as of Jul 2026. An empty record is not a clean bill of health.
Crash-test ratings
2020 Toyota HIGHLANDER SUV FWD NHTSA source
- Overall
- Frontal
- Side
- Rollover
2020 Toyota HIGHLANDER SUV AWD NHTSA source
- Overall
- Frontal
- Side
- Rollover
Fuel economy by trim
| Trim | Engine | Drivetrain | Transmission | City | Hwy | Combined |
|---|---|---|---|---|---|---|
| Highlander | 3.5L 6-cyl | Front-Wheel Drive | Automatic (S8) | 21 | 29 | 24 |
| Highlander | 3.5L 6-cyl | Front-Wheel Drive | Automatic (S8) | 20 | 28 | 23 |
EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.
Before you buy
Useful next checks
Federal records tell you about patterns. These checks can tell you more about the specific car in front of you.
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Compare the year-by-year record
Open another year for its own evidence-gated decision. TireKick does not crown a best year from raw complaint totals.
2020 Toyota Highlander: frequently asked
What does the complaint record show for the 2020 Toyota Highlander?
Owners filed 308 NHTSA complaints about the 2020 Toyota Highlander. This is raw owner-reported complaint volume with no production or exposure normalization, so it is not a reliability score or a best/worst-year ranking.
What are the most common problems on the 2020 Toyota Highlander?
The most-reported problem areas are Power Train (38% of complaints) and air bags (12%).
How many recalls does the 2020 Toyota Highlander have?
4 recalls have been issued that affect the 2020 Toyota Highlander, covering components such as fuel system. Check the VIN with NHTSA and ask a dealer to confirm remedy eligibility; federal no-charge requirements have an age limit, though manufacturers may offer more coverage.
What gas mileage does the 2020 Toyota Highlander get?
The EPA rates the 2020 Toyota Highlander between 23 and 24 mpg combined, depending on trim and drivetrain.