Verdict
2020 Ram ProMaster City: Complaints, Recalls & Known Issues
What the public record actually says about the 2020 Ram ProMaster City — every figure below is a NHTSA or EPA number, not an opinion.
The read
Not enough federal data to rank this one yet.
Complaint data for this model year is still being compiled. Structure leads the reports (100%). 2 safety recall campaigns on record — check the VIN and remedy terms with a dealer.
Based on NHTSA complaint volume against 2020 vehicles, not adjusted for how many were sold. It describes the model year, not the individual car you are looking at.
Complaints filed
1
Reports to NHTSA, 2020
Safety recalls
2
NHTSA campaigns on record
NHTSA crash test
Not rated
Overall NCAP rating
Combined MPG
24
EPA estimate
Complaint volume vs. segment peers
Peer ranking not yet available for this model year.
Known issues
Structure issues account for the largest share of owner complaints (100% of 1 reports).
Share of all 1 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11469502.
Recalls(2)
Open a recall to read what NHTSA says is wrong, what can happen, and how it gets fixed. Check the VIN and remedy eligibility with a dealer; federal no-charge requirements have an age limit, though a manufacturer may offer more coverage.
Service BrakesSep 2021 · 21V147000Details +Close −
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Risk: The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
Remedy: FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Exterior Lighting · 21V728000Details +Close −
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
Remedy: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.
Investigations
0 NHTSA investigations on record
No investigations are on record as of Jul 2026. An empty record is not a clean bill of health.
Crash-test ratings
2020 Ram ProMaster City VAN FWD NHTSA source
- Overall
- Not rated
- Frontal
- Not rated
- Side
- Not rated
- Rollover
- Not rated
Fuel economy by trim
| Trim | Engine | Drivetrain | Transmission | City | Hwy | Combined |
|---|---|---|---|---|---|---|
| Promaster City | 2.4L 4-cyl | Front-Wheel Drive | Automatic 9-spd | 21 | 28 | 24 |
EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.
Before you buy
Useful next checks
Federal records tell you about patterns. These checks can tell you more about the specific car in front of you.
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Compare model years
"Fewest reports" and "most complained" describe raw NHTSA complaint totals, not vehicle reliability. The last few model years are left unlabelled because they have had less road time.
2020 Ram ProMaster City: frequently asked
What does the complaint record show for the 2020 Ram ProMaster City?
Owners filed 1 NHTSA complaints about the 2020 Ram ProMaster City. Among the 8 model years of this ProMaster City, that ranks #1 by complaint volume, where #1 has the fewest.
What are the most common problems on the 2020 Ram ProMaster City?
The most-reported problem area is Structure (100% of complaints).
How many recalls does the 2020 Ram ProMaster City have?
2 recalls have been issued that affect the 2020 Ram ProMaster City, covering components such as service brakes. Check the VIN with NHTSA and ask a dealer to confirm remedy eligibility; federal no-charge requirements have an age limit, though manufacturers may offer more coverage.
What gas mileage does the 2020 Ram ProMaster City get?
The EPA rates the 2020 Ram ProMaster City at 24 mpg combined.