2015 Ram ProMaster City

See Attached Letter

Reported

Apr 2026

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

While driving on the freeway my engine started slowing down and a message came on the dash saying "Transmission Service". I was fortunate enough to make it to the right shoulder from the first lane and the engine stopped. The readout on the dash said I was in neutral but I was in park. The car wouldn't start. After cooling down I could start and drive but the same issue would happen intermittently. I took it to AAMCO and they told me that there was a recall for the range sensor and wiring harness (S55/NHTSA 16V-529). When I got to the dealer he said that recall didn't pertain to my vehicle and I would have to pay for the service. Since the issue does cover vehicles of my make, model and year I want to know why isn't it covered? It's the same issue as the ones covered. I'm lucky that I wasn't involved in an accident because of this.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ram Promaster 2500. The contact stated that, while driving at an undisclosed speed, the check engine warning light illuminated, indicating a torque converter failure. The vehicle was taken to an independent mechanic, where the torque converter was replaced. The failure recurred and was repaired an additional two times. During the final repair, the mechanic determined that fluid was leaking from the radiator into the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 108,000.

Reported

Mar 2026

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact's boyfriend owns a 2015 Ram Promaster 2500. The contact stated that while her boyfriend was driving at an undisclosed speed, the check engine warning light illuminated. The driver continued driving, and the vehicle entered LIMP Mode and failed to accelerate above 5 MPH. The vehicle was taken to a dealer where it was serviced under an unknown recall; however, soon after the vehicle was repaired, the failure returned. The vehicle was taken back to the dealer and serviced a second time under the same recall. Recently, the contact stated the failure returned, and the vehicle was taken back to the dealer. The vehicle remained with the dealer for several months before the contact was informed that the vehicle could not be serviced. The contact was advised to retrieve the vehicle. The manufacturer was notified of the failure, and the contact was provided with the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 150,000.

Reported

Feb 2026

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

Driving 55mph on highway when, the vehicle began to shudder abnormally, resulting in pulling over to the shoulder of the interstate. Took vehicle to mechanic and learned oil coolant housing was leaking. This is a known design flaw by the manufacturer which can lead to engine damage and/or sudden stops of performance while driving.

Reported

Feb 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ram Promaster 3500. The contact stated that while driving 70-75 MPH, the DEF warning light was illuminated. The contact added DEF fluid to the tank and continued driving; however, a message indicating that the vehicle was in countdown mode or LIMP mode was displayed. The vehicle was taken to the dealer to be diagnosed; however, the dealer had informed the contact that the cause of the failure could not be determined after performing several tests. The vehicle remained stuck in LIMP mode and had remained at the dealer unrepaired for two months. The manufacturer was notified of the failure, and the contact requested an engineer's assistance in diagnosing the vehicle. A case was filed, but no assistance was provided. The contact stated that the vehicle was essential to get to several doctors' appointments after he had undergone surgeries. The failure mileage was approximately 98,000.

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ram ProMaster 2500. The contact stated that the same day that the vehicle was purchased, the check engine warning light illuminated. The contact stated that after shifting to park(P) and the parking brake was engaged, the vehicle rolled backwards. The vehicle was taken to the dealer, who diagnosed the vehicle with an unknown sensor failure. The sensor and the brakes were repaired. The contact retrieved the vehicle, and the check engine warning light was illuminated. When the gear lever was shifted to park(P) and the parking brake was engaged, the vehicle rolled backwards. The dealer was contacted, and the dealer at first refused to take the vehicle. After several months, the dealer took the vehicle, and it was diagnosed and determined that the fuel injectors, brakes, fuel tank, and an unknown sensor needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that the failure persisted. The vehicle was parked at the residence and had not been driven since. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

Reported

Dec 2025

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ram Promaster City. The contact stated while operating the vehicle, the message "Service Hill Holder" remained illuminated, and the vehicle experience harsh driving and would not properly shift into gear. The vehicle was taken to the local dealer who reprogrammed the PCM under NHTSA Campaign Number: 16V529000 (POWER TRAIN); but the failure persisted. The contact stated that eventually the vehicle failed to start. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.

Reported

Jan 2025

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

We purchased the van in April 2024, and the mileage was 130268. We checked the oil regularly and noticed the level dropping. After driving it 3080 miles and checked the oil level after letting the vehicle sit over night. The oil level was down almost 2 quarts. I contacted the dealer and told them what happened and they mentioned that there was a recall for some Promaster City vans. I looked up the information and found the recall marked as W80. I contacted Chrysler and they said our vehicle isnt listed and to contact the NHTSA. It has the same problems and is losing the oil in the same amounts as specified in the recall but for some reason, our VIN isnt listed in the recall.

Reported

Aug 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

Both side mirrors fold in at highway speeds which means you have to roll down the window and hold the mirror open to turn

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

The van was parked for approximately 5 hours and burst into flames with no one in it the key removed and the van locked. The fire department was called and took a couple hours to put the fire out. The van is a complete loss.

Reported

Feb 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

Fire

exited a freeway, and when taking off at the stop vehicle lunged forward into the intersection and went out of gear. after repeated attempts to accelerate, drove about 200 feet and dropped out of gear again. Had vehicle towed to Dealer who said needed a new transmission and a left engine and transmission mount because the mounts are breaking causing the engine and transmission to drop nearly to the pavement. An article posted June 2019 by certtrans details the failure (search online for: mopar fix for ram promaster transmission bracket breakage). There are many possible catastrophic safety issue from this failure. Why have these vehicles not been recalled for these defective mounts? The upgraded mount was an additional $847. The price alone may scare some people off from replacing with upgraded mount. At highway speeds when the engine and transmission fall down the angle of the drive axles alone could cause breakage and loss of power. Plus there are a many other possibilities for this to cause a crash.

Reported

May 2022

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

Engine loss power, vehicle will completely shut down as if it did not have a battery, this has happed with in the last 6 months, vehicle will restart after a few minutes, engine light will come on, engine service transmission service and hill holder service warning on dash which has been service by dealer. This is a on and off issue which is a dangerous safety hazard for driver and other vehicles.

Reported

Apr 2022

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

Several incidents when accelerating, the engine goes into a limp mode, followed by indicator lights coming on P0401, P0299, P226C. The vehicle will not accelerate and travels at a max speed of about 5mph. This has happened in traffic every time and has put me and my family, as well as other vehicles, at extreme risk of being in an accident, not being able to accelerate out of the way of oncoming traffic. After several cycles of turning the vehicle off and on, it returns to normal function. The vehicle has been inspected at a Dodge Service station. They determined that the Turbo diesel system is malfunctioning and needs repair. My vehicle is available for inspection upon request.

Reported

Dec 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

Tcm module lost communication from the battery . Causing the car to shift to neutral at stop. Yes it was fixed in 2016 but not fixed correctly . The wires are still corroded . There was a transmission info light came on and went to limp mode

Reported

Oct 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ram Promaster City. The contact stated while driving 70 MPH, the contact noticed that the fuel gauge on the instrument cluster was fluctuating. The contact also noticed that the vehicle had lost motive power and felt like the transmission was neutral. The contact attempted to depress the accelerator pedal however, the vehicle failed to respond. The contact pulled over to the side of the roadway and waited for several minutes before restarting the vehicle. The vehicle restarted and the contact attempted to drive back to the residence however, the failure persisted. The vehicle was diagnosed by the local dealer and failure codes for the transmission module were retrieved. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

Reported

Sep 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ram Pro Master City. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral. The accelerator pedal became inoperable. The contact coasted the vehicle off the roadway. The vehicle was restarted and worked as designed. The check engine and transmission warning lights were illuminated. The local dealer was contacted and informed the contact that the transmission needed to be flushed. The vehicle was not diagnosed nor repaired. The contact stated that the failure was like NHTSA campaign number: 16V529000 (Power Train) however, the Vin was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.

Reported

Jul 2021

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

CONTACTED DEALER BRANDON DODGE ON BROADWAY AND WAS INFORMED THEY DON'T HAVE THE PART AND WERE UNABLE TO GET THE PART AND TO CONTACT THEM AT A LATER DATE. ----- NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>19V-818RECALL DATE: NOVEMBER 15, 2019 MANUFACTURER RECALL NUMBER: VB2 SUMMARY: A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. SAFETY RISK: A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE. REMEDY: REPLACE THE ENGINE COOLING FAN MODULE.

Reported

Dec 2020

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

None reported

I TOOK THE VEHICLE INTO A RAM DEALER SERVICE CENTER BECAUSE THE 'FILL DEF' LIGHT AND MESSAGE REMAINED IN THE EVIC EVEN THOUGH THE DEF WAS FULL. THE DEALER DETERMINED THAT THE ISSUE WAS THE EGR COOLER, TUBE AND GASKETS NEED REPLACED. THE REPAIR WAS QUOTED AT $2918.27 (SEE ATTACHMENT). UPON RESEARCHING MOPAR SAFETY RECALLS, I CAME ACROSS RECALL VB1, WHICH PERTAINS TO EGR COOLERS OF RAM 1500S WITH ECODIESEL ENGINES NEEDING REPLACED. I CALLED MOPAR, AND THEY SAID VB1 DOES NOT APPLY TO MY VIN, EVEN THOUGH IT IS THE SAME ENGINE. I AM WONDERING IF VB1 IS THE SAME ISSUE I AM HAVING WITH MY PROMASTER 1500 WITH AN ECODIESEL ENGINE, AND IF ANY OTHER PROMASTER OWNERS WITH THE ECODIESEL HAVE HAD SIMILAR PROBLEMS. THE COST OF THIS REPAIR IS TOO HIGH TO JUSTIFY PAYING FOR IT, AND IN ALL HONESTY, IS TOO HIGH TO JUSTIFY HAVING BOUGHT THIS VEHICLE IN THE FIRST PLACE, ESPECIALLY IF OTHER ECODIESEL VEHICLES ARE HAVING THIS EXACT SAME ISSUE.

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

VAN IS HAVING ELECTRIC ISSUES CAUSING ALL LIGHT TO FLASH ON DASH. AND VAN SLOWS DOWN AND WILL ONLY RUN AT 15 MILES AN HOUR .VERY DANGEROUS. ALL SO WILL NOT START SOMETIMES. HAVE HAD IT IN SHOP UNDER WARRANTY FOR 7 MONTHS OF THE YEAR THIS YEAR. AND ITS GOING BACK IN AGAIN FOR SAME THING. THEY OUR ON THEIR 5TH TIME TRYING TO FIX THIS YEAR. THEY ACTUALLY SAID ONE TIME WAS BECAUSE IT RAINED ON THE VAN. WE HAVE THEM SAYING IT ON TAPE ALONG WITH RECORDINGS OF LIGHTS ,SPEEDS ,AND NOT STARTING

Reported

Sep 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

COOLING FAN CYCLES CONSTANTLY, KNOWN PROBLEM WITH PRO MASTER RECALL VB2 BUT MY VIN # DOSE NOT QUALIFY FOR THIS RECALL.

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

THE CAR WAS STOPPED IN THE LIGHT, THE RADIATOR FAN CAME ON, IT MADE A SOUND AND THEN THERE WAS A BURNING SMELL. THE CAR OVERHEATED AND I STOPPED IT TO COOL DOWN. THE RADIATOR FAN STOPPED AND THE CAR OVERHEATED. I TOOK IT TO THE DEALERSHIP FOR REVIEW AND WAS TOLD TO CHANGE THE FAN AND FUSES. CHECKING THE RECALLS I FOUND THE NHTSA 19V-818, WHICH MATCHES THE SPECIFICATIONS OF MY CAR AND THE PROBLEM WITH THE ENGINE COOLING FAN. I AWAIT YOUR PROMPT RESPONSE TO BE ABLE TO SOLVE MY PROBLEM WITH THE CAR.

Reported

Aug 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

CREAKY SUSPENSION. DEALER DIAGNOSIS: CAUSED BY FAULTY SWAY BAR END LINKS.

Reported

Aug 2020

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING THIS VAN THE ENGINE FAN STARTED MAKING A TERRIBLE NOISE. WE TOOK IT TO A MECHANIC WHO DIAGNOSED IT AS A BAD FAN AND NOTED THAT THERE WAS A NEW RECALL FOR THIS FAILURE. WE TOOK IT TO THE DODGE DEALER AND WERE TOLD IT WAS NOT COVERED UNDER THE RECALL. WE HAD THEM FIX IT AND CONTACTED CHRYSLER WARRANTY FOR HELP. THEY DENIED THE CLAIM. WE HAVE 2 OF THESE IDENTICAL VEHICLES AND RECEIVED A RECALL NOTICE FOR THE OTHER VEHICLE, VIN# [XXX]. THEY TOLD US THAT THE VEHICLES WERE MAD AT DIFFERENT PLANTS SO IT WAS NOT COVERED. HOW CAN ONE BE COVERED AND THE OTHER NOT WHEN THE PARTS ARE IDENTICAL. IT MAKES NO SENSE. THIS OBVIOUSLY COULD HAVE BEEN A VERY BAD SITUATION IF NOT CAUGHT IN TIME. WE WOULD GREATLY APPRECIATE ANY HELP YOU COULD GIVE ON THE PROBLEM. I HAVE UPLOADED DOCUMENTATION FOR YOUR REVIEW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Reported

Jul 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

WHILE ON VACATION IN NM AND CO, AN ENGINE COOLING FAN ON SAFETY RECALL (OUR EXACT MODEL, MAKE, AND YEAR AND ACCESSORIES) WAS BLOWING FUSES/MALFUNCTIONING - THE RESULT POSSIBLE IS THE SAME THING THAT INITIATED THE RECALL - POSSIBILITY OF FIRE. BLOWN FUSE ALSO CAN RESULT IN LIMP MODE BEING EXECUTED IN A DANGEROUS DRIVING SITUATION, (SLICK ROADS, STEEP MOUNTAINS, CURVES NOT TO MENTION $1000'S OF DOLLARS OF UNNECESSARY REPAIRS BECAUSE IT ALSO FALSELY AFFECTED THE DIESEL PARTICULATE FILTER. VEHICLE WAS IN MOTION AND ON HIGHWAY AND SMALLER ROADS - IT HAPPENED OUT OF BLUE EACH TIME THE ATTACHED DOCUMENT SHOWS SAME COOLING FAN RECALLED - DEALER REFUSED TO REPLACE SAYING OUR VIN NOT ON THE LIST BUT OBVIOUSLY IT IS HAVING PROBLEMS AND REPLACING IT IS WHAT FIXED THE VEHICLE THANKS

Reported

Jul 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

SHOWING THE FOLLOWING ERROR WHEN STARTING THE CAR - ESC SYSTEM SERVICE, HILL HOLDER. ALSO, THE DIAGNOSTIC TOOL IS SHOWING THE FOLLOWING ERROR CODE: BCM - BODY CONTROLLER WITH U001901 ACTIVE, CAN B - GENERAL ELECTRIC FAILURE. TH ESC SYSTEM SERVICE AND HILL HOLDER ISSUES ARE THE SAME ISSUE WHICH WAS REPORTED IN THE RECALL FOR 2016 RAM PROMASTER ECODIESEL.

Reported

Jun 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

MY EXACT VEHICLE RAM PROMASTER I4 3L TURBO DIESEL WITH FACTORY AIR IS ON A SAFETY RECALL FOR BAD COOLANT FAN, BUT CHRYSLER IS SAYING THAT MY VIN DOES NOT QUALIFY. THE CHRYSLER DEALER TELLS ME I NEED TO REPLACE MY COOLING FAN BECAUSE IT IS SHORTING AND BLOWING THE FUSE AND POSSIBLY AFFECTING THE RELAY ALSO. THIS FAN CODE IS ALSO PUTTING THE VAN IN LIMP MODE AND NOT ALLOWING THE DIESEL PARTICULATE FILTER TO BE REGENERATED. HERE IS THE LINK FOR RECALL THAT I FOUND HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2019/RCMN-19V818-7563.PDF PLEASE HELP OR AT LEAST LET ME KNOW WHAT RECOURSE I HAVE - IT'S PRETTY OBVIOUS THIS FAN HAS ISSUES AND 2015 WAS ONE OF THE 1ST. - THE WHOLE ENGINE AND EMISSIONS IS TIED TOGETHER BY THE COMPUTER AND SENSORS SO 1 THING AFFECTS MANY THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Reported

Jun 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

ENGINE OVERHEAT, COOLING FAN SEIZURE. *TR

Reported

May 2020

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

I PURCHASED VEHICLE USED ON 2/14/2018. CARFAX STATED NO OUTSTANDING RECALLS. AFTER ABOUT ONE YEAR, VERY OCCASIONALLY, WHEN SHIFTING FROM PARK TO DRIVE, THE GEAR WOULD NOT ENGAGE UNTIL THE PROCESS WAS REPEATED. JUST RECENTLY, WHILE HIGHWAY DRIVING, BOTH "SERVICE ENGINE" AND "TRANSMISSION" WARNING LIGHTS APPEARED ON THE DASH. THIS WAS FOLLOWED BY A NEAR TOTAL LOSS OF POWER AND AN OCCASIONAL STALL. THIS OBVIOUSLY CREATED A DANGEROUS SAFETY HAZARD FOR ME AND THE OTHER DRIVERS IN MY AREA. I TOOK THE VEHICLE TO THE LOCAL RAM DEALERSHIP (PEACOCK - BLUFFTON, SC) AND (AFTER 5 DAYS) WAS TOLD I NEEDED A NEW "TRANSAXLE RANGE SENSOR WIRING HARNESS" ($700. +/-) AND A POWERTRAIN SOFTWARE UPDATE (WARRANTY). SOME RESEARCH REVEALED A RECALL BY FIAT-CHRYSLER (8/2016) FOR THE WIRING HARNESS - S55 / NHTSA 16V-529. ACCORDING TO THE DEALER, FIAT-CHRYSLER WILL ONLY HONOR THIS RECALL FOR A PERIOD OF 2 YEARS FROM DATE OF ISSUE. FURTHER RESEARCH REVEALED THAT NHTSA REQUIRES RECALLS BE HONORED FOR A "REASONABLE" AMOUNT OF TIME, SUGGESTING THAT 10 YEARS IS "REASONABLE". THIS IS DAY #8 AS THE VEHICLE REMAINS IN A BAY AT THE DEALERSHIP. I AM LOOKING FROM SOME GUIDANCE ON HOW TO PROCEED.

Reported

Apr 2020

Incident date

Apr 2020

Mileage

Not provided

Outcome flags

None reported

VEHICLE WAS JUS IDLING IN PARK I SMELLED LIKE SOMETHING WAS BURNING FEW DAYS LATER VEHICLE RAN HOT AND FAN NO LONGER WORKS

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 RAM PROMASTER. WHILE DRIVING 55 MPH, THE VEHICLE FELT AS IF IT WERE GOING INTO LIMP MODE AND THE INSTRUMENT PANEL INDICATED TO SHIFT INTO NEUTRAL. THE CONTACT SHIFTED INTO NEUTRAL AND WAS ABLE TO DRIVE. THE VEHICLE STALLED AND WAS PUSHED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS POWERED OFF AND RESTARTED, BUT COULD NOT DRIVE. THE VEHICLE WAS TOWED TO MOUNT AIRY CHRYSLER DODGE JEEP RAM FIAT (538 N ANDY GRIFFITH PKWY, MT AIRY, NC 27030, (336) 789-8105) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD A STORED CODE AND WAS OK TO DRIVE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO STETLER DODGE CHRYSLER JEEP RAM (1405 ROOSEVELT AVE, YORK, PA 17404, (717) 764-888), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS LATER TOWED TO KERNERSVILLE CHRYSLER DODGE JEEP RAM (950 NC-66, KERNERSVILLE, NC 27284, (888) 656-5791) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND THE CONTROLLER SHIFTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 71473918. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000. *DT*JB

Reported

Dec 2019

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

A COVER ON THE TRANSAXLE, AT THE FRONT OF THE ENGINE, WAS DISCOVERED, BY A DEALERSHIP WHILE PERFORMING A RECALL REPAIR OF THE COOLING FAN, TO HAVE A HOLE IN IT AND WAS LEAKING FLUID. IT WAS DISCOVERED IN THE DEALERSHIP'S SHOP. NOW BEING REPAIRED BY A LOCAL REPAIR SHOP.

Reported

Oct 2019

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

DRIVING DOWN THE ROAD AT 30MPH THE CHECK ENGINE LIGHT CAME ON AGAIN 1 WEEK AFTER DEALER FIXED THE TRANSMISSION VALVE BODY AND SENSOR. THIS IS AN ON GOING ISSUE SINCE JUNE OF THIS YEAR. CAR HAS BEEN REPAIRED 4 TIMES AND STILL HAVING ISSUES. WHEN THE LIGHT COMES ON THE CAR LOSES POWER. WHEN GAS PEDAL IS PRESSED THERE IS NO RESPONSE. THE RPM MATCHES THE SPEED

Reported

Aug 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

SPEEDOMETER, TACHOMETER NOT VISIBLE WHEN DRIVING DURING DAYLIGHT HOURS. HAVE ADJUSTED TO MAXIMUM BRIGHTNESS AND STILL CANNOT VISUALIZE WHILE DRIVING. MULTIPLE OTHER COMPLAINS OF SAME PROBLEM ON DODGE FORUM. COMPANY MAKING NO ATTEMPT TO CORRECT DEALERSHIP UNSYMPATHETIC. POOR ENGINEERING, IN MY OPINION AND VERY DANGEROUS

Reported

Jul 2019

Incident date

Dec 2015

Mileage

Not provided

Outcome flags

None reported

CAR WAS HESITATING WHEN STARTING FROM A STOP. ONCE IN A WHILE THE CAR WOULD JERK BACK OR FORWARD. WHILE DRIVING THE CHECK ENGINE LIGHT CAME ON AND I LOST POWER. THE CAR WOULD ONLY GO ABOUT 5 MPH. BROUGHT BACK TO DEALER WHERE HE CHECKED THE LIGHT CODE AND CAME BACK AS TRANSMISSION SENSOR ISSUE. DEALER RESET THE CODE AND I WAS OK FOR A WEEK. CODE CAME BACK ON WHILE DRIVING. BROUGHT BACK TO DEALER AND THEY SAID THEY WOULD UPDATE THE SOFTWARE. AFTER ABOUT A WEEK THE CODE CAME BACK AGAIN. THIS TIME THEY GAVE IT TO ANOTHER DEALER TO LOOK AT AND THEY FOUND THAT IT WAS A BAD VALVE BODY IN THE TRANSMISSION. I HAVE BEEN WITHOUT THE CAR FOR A MONTH NOW AS THEY WAIT FOR THE BACK ORDERED PART. ALL TIMES THE LIGHT CAME ON I WAS ON A STREET OR ROUTE DOING UNDER 50 WHILE DRIVING FORWARD

Reported

Jul 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

DRIVER SIDE ELECTRIC MIRROR NOT RETURNING TO ORIGINAL SPOT ANYTIME REQUESTED, GOING TO EXTREME POSITION. SAME PROBLEM OCCURRED TO PASSENGER MIRROR MAY 2017

Reported

Jun 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

WE OWN A 2015 RAM PROMASTERS. WHILE DRIVING ON THE FREEWAY AT VARIOUS SPEEDS. TECH EXPERIENCED A SUDDEN LOSS OF POWER. ON THE DASH APPEARED A YELLOW CHECK ENGINE LIGHT AND A RED SYMBOL ( ! ). A MESSAGE READ "SERVICE REQUIRED - TRANSMISSION SERVICE". AS THE TECH ATTEMPTED TO EXIT THE FREEWAY, AFRAID THAT THE VAN MIGHT STALL WITH INCOMING TRAFFIC. HE MADE A SAFE EXIT OFF THE FREEWAY. PULLED OVER, TURNED OFF IGNITION AND WAS ABLE TO RESTART THE CAR IN HOPES THAT THE TROUBLE WOULD CLEAR. THE RED SYMBOL ( ! ) DISAPPEARED AND POWER WAS RESTORED. WAS ABLE TO DRIVE BACK TO COMPANY

Reported

Mar 2019

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

AIRBAG PROBLEM

Reported

Mar 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

VAN STOP RUNNING WITH NO WARNING WHILE DRIVING DOWN THE ROAD. PULL OVER AND CHECK BATTERY CONNECTION, WIGGLE WIRE, RETURN TO VAN AND IT RESTARTS. THIS HAS OCCURRED MORE THAN 6 TIMES IN THE LAST 2 WEEKS. I AFRAID TO GET ON THE EXPRESS WAY.

Reported

Feb 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

RECENTLY THIS VEHICLE WAS PARKED ON A SLIGHT INCLINE AND AFTER THE EMERGENCY BRAKE WAS APPLIED THE VEHICLE BEGAN TO ROLL. THIS MODEL VEHICLE DOES NOT HAVE A PARK POSITION FOR THE TRANSMISSION LEVER. NOT SURE WHY THIS VEHICLE DOES NOT HAVE A PARK POSITION BECAUSE WHEN THIS EMERGENCY BRAKE FAILED THERE IS NOTHING TO HOLD THE VEHICLE IN PLACE.

Reported

Jan 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

ON 4 JANUARY 2016 I BOUGHT FROM THE DEALER TOWBIN DODGE HENDERSON NEVADA CAR BRAND PROMASTER CITY 2015, FOR THE FIRST YEAR THE CAR WAS EFFICIENT, AFTER ALMOST A YEAR THE CAR STARTED TO HAVE VIBRATION, I REPORTED TO THE DEALER, THE FIRST TIME THE ENGINE WAS REPLACED, THE SECOND TIME THE BATTERIES, IN TOTAL, THE CAR WAS AT THE DEALER SEVEN TIMES IN TWO YEARS, I CONTACTED CUSTOMER CARE, THEY WERE SUPPOSED TO DEAL WITH THIS MATTER, BUT ALMOST EVERY DAY I WAS TOLD THAT SOMEONE WILL CALL ME THE NEXT DAY BUT OF COURSE, NO ONE CALLED, NOW I FOUND OUT MY CASE THE SECOND DEPARTMENT, LEGAL DEPARTMENT DID, BUT NO ONE CALLED ME, JUST DOES NOT COUNT WITH THE CLIENT, I FEEL DISCRIMINATED, JANUARY 2, 2019, THE WARRANTY IS GONE, THE CAR IS NOT WORKING, NOW TO REMOVE THE PROBLEM I WILL HAVE TO PAY FOR IT, I DO NOT UNDERSTAND HOW IT CAN BE THE DEALER OR THE MANUFACTURER, WHO DOES NOT LIKE THIS CAR ANYMORE BECAUSE HE / SHE SHOULD ALREADY HAVE MORE PROBLEMS, NOT TO MENTION SERVI CU DEALER IS A TOTAL MISTAKE, THEY CAN NOT DO BASIC SERVICUM ON WHAT I HAVE DOCUMENTS SO I CAN FIND THE PROBLEM, I DO NOT KNOW WHO TO TURN TO, EVEN LEMON LAW DEALT WITH THIS MATTER AS IF IT WAS NOT IMPORTANT, TO LIE DOWN $ 4000 AND SIGN AN AGREMENT IN WHICH I SAY I WILL NOT HAVE ANY DEVIATIONS TO THE MANUFACTURER, GENERALLY SPEAKING I SOLD A CAR THAT CAN NOT FIX AND WASH THE HANDS

Reported

Jan 2019

Incident date

Nov 2016

Mileage

Not provided

Outcome flags

None reported

IN 2017 I PURCHASED A RECREATIONAL VEHICLE WITH A DODGE CHASSIS WITH THE ATTACHED VIN. IT CURRENTLY HAS ABOUT 4500 MILES ON IT. FROM THE VERY BEGINNING I HAVE HAD PROBLEMS WITH THE TRANSMISSION DOWN SHIFTING WHEN TRAVELING AT HIGHWAY SPEEDS (55 TO 65 MPH) WHICH PEGS THE TACH (7000 PLUS). THIS WOULD OCCUR WHEN TRAVELING UP SLIGHT GRADES WHILE ON CRUISE CONTROL AND WOULD HAPPEN AT RANDOM INTERVALS (ROUGHLY 200 MILES) WITHOUT WARNING. I HAVE BEEN TO THE DODGE DEALER AND DISCUSSED THE PROBLEM WITH THEM. THE FIRST TWO TIMES THEY DIDN'T KNOW WHAT THE PROBLEM WAS BUT SAID IT WAS AN "ADAPTIVE" TRANS WHICH HAD TO ADJUST TO MY DRIVING AND DIDN'T OFFER ANY SOLUTIONS. AT THE THIRD VISIT TO THE DEALER THEY RELOADED NEW SOFTWARE FOR THE TRANS, BUT STILL OFFERED THE "ADAPTIVE" ARGUMENT, AND STILL WOULDN'T GUARANTEE A SOLUTION TO THE PROBLEM. I AM AFRAID TO DRIVE THIS VEHICLE. WHEN IT DOWN SHIFTS THERE IS SO MUCH ENGINE BRAKING AND RAPID DECELERATION THAT I FEAR A REAR END COLLISION. ADDITIONALLY, DRIVING ON SLIPPERY ROADS (GRAVEL, FROST, SNOW, RAIN) COULD EASILY RESULT IN A SKID AND POSSIBLY COMPLETE LOSS OF CONTROL.

Reported

Nov 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

THERE IS A SERIOUS DEFECT IN THE PARKING BRAKE WHICH CAUSES IT TO FREEZE AND LOCK UP IN COLD TEMPERATURES. THIS VEHICLE HAS AN AUTOMATIC TRANSMISSION WITH NO PARKING GEAR SO THE PARKING BRAKE IS REQUIRED TO PARK THE VEHICLE SO THAT IT DOES NOT ROLL. WHAT HAPPENS IS THAT WATER GETS INTO THE PARKING BRAKE CABLE AND FREEZES IN SUBZERO TEMPERATURES CAUSING THE PARKING BRAKE TO NOT ENGAGE, NOT RELEASE, OR ONLY RELEASE PARTIALLY SO THAT IT DRAGS. FROM THE DRIVERS PERSPECTIVE IT APPEARS NORMAL OTHER THAN HAVING LESS OR NO TENSION WHEN THE PARKING BRAKE LEVER IS APPLIED.OR RELEASED. WHEN THE CABLE IS FROZEN WHILE THE BRAKE IS DISENGAGED, THE BRAKE DOES NOT ENGAGE, SO THERE IS NO WAY TO PROPERLY PARK THE VEHICLE. WHEN FROZEN WHILE ENGAGED, THE BRAKE REMAINS ON OR ONLY PARTIALLY RELEASES WHICH CAUSES IT TO BE UNABLE TO MOVE THE VEHICLE OR THE BRAKE WILL DRAG AND OVERHEAT WHILE DRIVING. WE HAVE TWO OF THESE VEHICLES PURCHASED AT ABOUT THE SAME TIME FROM . ONE IN MINNESOTA AND THE OTHER IN TEXAS. BOTH HAVE THE SAME PROBLEM SO IT CLEARLY NOT AN ISOLATED PROBLEM. ONE COST US OVER $2000 TO FIX BECAUSE THE ENTIRE BRAKE ASSEMBLY BECAME OVERHEATED AND DESTROYED ALMOST ALL OF THE WHEEL COMPONENTS. I'VE ATTACHED THE INVOICE FOR THE REPAIRS. THIS IS VERY DANGEROUS! I HAVE NOT BROUGHT THIS UP EARLIER BECAUSE I WAS CERTAIN THAT IT WOULD BE RECALLED FOR THIS BY NOW. WE USE THESE FOR DELIVERIES AND NOW OUR MANAGER IN MINNESOTA WILL NOT OPERATE THE VAN IN THE WINTER FOR SAFETY REASONS. TODAY THE DRIVER HAS NOT BEEN ABLE TO USE THE PARKING BRAKE AT DELIVERY STOPS SO HAS TO FIND A PLACE TO PARK ON A HILL WITH THE WHEELS TOWARD THE CURB. THIS IS NOT A SAFE WAY TO PARK THE VEHICLE. THESE VEHICLES REALLY NEED TO BE RECALLED BEFORE SOMEONE IS IN A SERIOUS ACCIDENT.

Reported

Nov 2018

Incident date

Dec 2016

Mileage

Not provided

Outcome flags

None reported

THE ROCKER ARMS WERE BAD WHICH CAUSED THE INTAKE AND EXHAUST CAMSHAFT TO WEAR OUT AND HAD TO BE REPLACED. AND HAD TO REPLACE THE ROCKER ARMS ON ALL CYLINDERS.

Reported

Nov 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

WATER ENTERS THE ENGINE COMPARTMENT. THE COWLING BELOW THE WINDSHIELD IS A 2-PIECE UNIT WITH A "JOINT" IN THE MIDDLE, WHERE WATER ENTERS AND FORMS ON TOP OF THE ENGINE AND ELECTRICAL COMPONENTS, WHICH COULD CAUSE THE ENGINE TO STOP. THERE IS ALSO A LEAK ON THE DRIVER'S SIDE AND FLOWS ON TOP OF THE FUSE BOX AND ELECTRICS. THERE IS ALSO A LEAK ON THE PASSENGER SIDE WHERE WATER ENTERS FROM THE HOOD VENT AND GOES ONTO THE AIR INTAKE AND THEN CAN GO INTO THE ENGINE. MANY OWNERS HAVE CONTACTED THEIR DEALERS AND NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM. I HAVE BEEN TRYING SINCE 2015. SEVERAL OWNERS HAVE HAD THEIR ALTERNATORS QUIT BECAUSE OF WATER AND THE ENGINE HAS DIED WHILE DRIVING. FOR FURTHER INFORMATION GO TO WWW.PROMASTERFORUM.COM UNDER GENERAL DISCUSSION AND DO A SEARCH FOR WATER IN ENGINE COMPARTMENT. GOOGLE ALSO PROVIDES INFORMATION. THIS IS HAPPENING IN EUROPE A WELL AND THEY HAVE SOLVED IT WITH A DRIP PAN, AND/OR OTHER MEANS OF SEALING THE AREA. I ALSO HAVE A VIDEO OF THE LEAKING WHEN IT RAINS, BUT CAN'T UPLOAD IT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).UPDATED 11/30/18*JB *CC *TR

Reported

Oct 2018

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

MY 2015 PROMASTER 2500 GOT A P0481 CODE FOR A FAULTY RADIATOR FAN. THIS IS CONSISTENT WITH KNOWN DEFECTS IN OTHER MAKES AND MODELS IN FCA (FIAT CHRYSTLER AUTOMOTIVE). MOST NOTABLE IS JEEP RENEGADE FANS (P/N: 623740)

Reported

Oct 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

VAN LOSES ELECTRICAL POWER WHEN DRIVEN AND STALLS. THIS IS WHILE DRIVING ON A CITY STREET GO STRAIGHT ON THE ROAD. THIS IS A OFF AND ON ISSUE WITH THIS VEHICLE. IT HAS BEEN TO THE MAINTENANCE SHOP WHO COULD FIND ANYTHING NOR CODES. SUGGESTED WE TAKE IT TO A DEALER, THEY TELL US THE SAME THING. NO CODES AND IT DROVE FINE WITH NO ISSUES. WELL, I HAVE HAD TWO DIFFERENT EMPLOYEES DRIVING IT AND IT HAS DONE THE SAME THING A TOTAL OF FOUR TIMES. IT IS A POWER ISSUE AS THE CLOCK/RADIO RESETS EACH TIME IT HAPPENS! DEALERSHIP HAS ONLY DROVE IT FOR 10 MINUTES. IT HAS STALLED AFTER WE'VE USED IT 4-5 HOURS IN THE DAY.

Reported

Oct 2018

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

MY TRUCK IS IN GETTING BRAKES CHANGED FOR THE THIRD TIME THERE IS ONLY 36000 MILES ON IT EVERY TIME I BROUGHT IT BRAKE TO DEALER THEY THERE NOTHING WRONG. DRIVING HOME TODAY AND THE BRAKES LOCKED. MY MECHANIC HAS TOLD THAT WITH THESE MODELS AND FORD TRANSIT THAT EXPECT TO CHANGE BRAKES EVERY 15000 MILES. HE SAID THERE SHOULD BE RECALL ON THESE TRUCKS CAUSE IT'S THE SAME PROBLEM WITH EVERY HE HAS SERVICE. I HAVE HAD NOTHING BUT PROBLEMS WITH IT SINCE I GOT BRAND NEW. AND RAM DON'T WANT TO STAND BY THERE VEHICLES. THEY JUST SAY CAN'T FIND ANYTHING WRONG I WOULD OF BEEN BETTER IF BUYING A SECOND HAND TRUCK I WOULD OF LESS MONEY INTO IT. HAS ANYONE ELSE HAVING THESE PROBLEMS. ALSO COOLANT FAN WENT AND HAD TO WAIT 2 WEEKS TO GET PART BECAUSE IT WAS ON NATIONAL BACK ORDER AND THERE WAS 1200 PEOPLE WAITING FOR SAME PART. I SPENT A LOT OF MONEY TO BUY THIS NEW TRUCK SO I WOULDN'T HAVE ANY PROBLEMS. GUESS I WAS WRONG.RAM JUST DON'T CARE THEY GOT THERE MONEY . IT'S JUST NOT RIGHT THEM GETTING AWAY WITH THIS. DO NOT BUY RAM)

Reported

Sep 2018

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

RADIATOR COOLING FAN HAS STOPPED WORKING AT 39000 MILES.VAN IS OVERHEATING .STILL UNDER POWER TRAIN WARRANTY.WE ARE BEING GIVEN A HARD TIME ABOUT WARRANTY REPAIR.VAN CAN'T OPERATE AS IT HAS ALSO BLOWN FUSES FOR THE FAN.RESEARCH INDICATES MANY OWNERS WITH SAME ISSUES.

Reported

Jul 2018

Incident date

Jul 2018

Mileage

Not provided

Outcome flags

Crash

ENGINE WONT CRANK OVER WHEN TURNING IGNITION SWITCH. PARTS ARE ON BACK ORDER. HAVE BEEN WAITING FOR 3 WEEKS AND STILL NO PARTS. WAS INFORMED THERE ARE OVER 300 ON BACK ORDER.

Reported

Jun 2018

Incident date

May 2018

Mileage

Not provided

Outcome flags

None reported

Chrysler (FCA US LLC) is recalling certain RAM ProMaster Trailer Light Modules, part number 68229650AB. These accessory modules were sold for installation on RAM ProMaster and ProMaster City vehicles. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Risk: Trailer brake lights that are inoperative can increase the risk of a crash.

Remedy: Chrysler will mail letters to owners to try to notify the purchasers of the modules, and dealers will replace the Trailer Tow Light Control Modules, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S29.

Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Risk: Trailer brake lights that are inoperative can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.

Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Risk: The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.