2016 Ram 2500

This complaint is against HENDRICK CHRYSLER DODGE JEEP RAM IN HOOVER ALABAMA misaligned solid-axle geometry and compromised tire casings triggered a violent, uncontrollable oscillation through the steering system, rendering the truck an immediate highway safety hazard. The vehicle was so dangerous to operate that it could not be driven home and remains stranded at a secondary residential location. IV. EXPEDITION OF COMPLAINT: DEALERSHIP BAD-FAITH REFUSAL Following the failure, a corporate case file was officially opened with Ram Corporate Customer Care. Upon notification of the corporate escalation, the owner/general management of Hendrick Chrysler Dodge Jeep Ram in Hoover, AL placed a direct phone call to the consumer. During this conversation, the dealership owner explicitly and aggressively stated that the dealership would do anything they had to do to get out of fixing the mistakes made on the drag link, directly refusing to authorize a safe flatbed tow, refusing to replace the ruined, improperly welded linkage, and refusing to assume liability for the three structurally destroyed tires. REQUESTED REMEDIAL ACTIONS The complainant requests that the National Highway Traffic Safety Administration (NHTSA), the Federal Trade Commission, and the Alabama Attorney General's Consumer Protection Division launch an immediate investigation into Hendrick Chrysler Dodge Jeep Ram for faulty execution of federal safety mandates, reckless endangerment of motorists, and bad-faith commercial practices. The dealership must be held legally and financially accountable for: The immediate cost of a flatbed tow from the vehicle's stranded location to a certified repair facility. The complete removal of the ruined, welded steering components and the installation of Ram’s updated, factory-authorized non-welded, clamp-style drag link assembly. The complete financial reimbursement or replacement of three (3) structural tires destroyed as a direct consequence of the failed recall execution.

Reported

Jul 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

To Whom It May Concern, I am requesting a no-cost replacement of the factory Uconnect 8.4 radio in my truck (VIN: [XXX]) due to daily safety-related failures that significantly affect the safe operation of my vehicle. Every day, the radio experiences a startup delay where the screen remains black and many center stack functions are unavailable. This delay often lasts 5–10 minutes before the system becomes operational. During normal driving, the radio also displays repeated “Vehicle Phone Requires Service” error messages, creating a constant distraction that takes my attention away from the road. When these issues occur, the factory backup camera is unavailable. Losing the backup camera eliminates an important safety feature intended to help prevent collisions with pedestrians, children, vehicles, and objects while reversing. Additionally, the factory navigation and GPS no longer function at all. These are not minor convenience issues—they are daily safety concerns. Safety-related features should work immediately every time the vehicle is started. A factory infotainment system that fails every day, disables the backup camera during startup, and repeatedly distracts the driver while the vehicle is in motion presents an unacceptable safety risk. Because these failures occur daily and involve factory-installed safety equipment, I believe Stellantis should replace the defective Uconnect radio at no cost. I respectfully request that this complaint be documented and that a no-cost replacement be authorized. Thank you for your prompt attention to this matter. [XXX] VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2026

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 RAM 2500. The contact stated while driving at an undisclosed speed, the steering wheel failed to steer in the intended direction. In addition, the contact stated that the steering wheel independently steered the vehicle to the right. The vehicle was taken to the dealer, however the contact was informed that the alignment could not be completed because of an unrepaired recall repair. The contact received a recall notification, NHTSA Campaign Number: 19V021000 (Steering). The vehicle was taken to the dealer, however the contact was informed that the recall repair was completed in July 2019. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the recall repair was covered under warranty for two years from the date of completion. The contact stated that the recall repair was not performed, but marked as completed by the dealer. The failure mileage was approximately 97,000.

Reported

May 2026

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Electronic brake controller faulty

Reported

May 2026

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

Grid heater nut/bolt detached and entered engine, causing catastrophic internal failure and total engine loss while driving.

Reported

Apr 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Adding to form 11717793

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Got into my truck after letting it warm up and the shifter broke out of the handle. It’s a known problem cause the design is flawed by putting so much pressure on the part. So in the end it breaks and then you can’t get your vehicle out of park or whatever gear it broke in. I was charged 718.00 for it to get fixed when I think this should be a recall or tsb.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The vgt actuator failed the truck only has 127000 miles on it ram extended the warranty for 2015 trucks but not 2016. The part to replace it from ram has almost doubled in a years time. It is now $2170. For this part whose internal computer components have failed. The files uploaded was just for the part. I can upload the repair cost when done. I am just trying to get everyone to see how corrupt these companies are becoming. They could have saved themselves some problems if they would just paid the $3000 to fix it this is a rough estimate.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ram 2500. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the vehicle lost motive power and went into LIMP Mode. The contact stated that the failure was intermittent but also occurred while towing a 30-foot trailer or a 24-foot trailer. Occasionally, after pulling over, turning off, and restarting the vehicle, the vehicle returned to normal functionality. On other occasions, the vehicle was towed back to the residence after the failure. The vehicle was taken to an Auto Parts Store and diagnosed using a handheld scanner, and a fault code associated with the turbo actuator for the diesel engine was retrieved. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact called a local dealer and was notified of Technical Service Bulletin Number: 09-005-22; however, the vehicle was not included. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,000.

Reported

Feb 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

ITBM Integrated Trailer Brake Module not outputting correct breaking voltage to trailer.

Reported

Feb 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Drag link issue led to not being able to get an alignment, dealership and RAM support refused to fix it, as it was completed but they did not do it correctly the first time and it is dangerous

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The low pressure power steering hose is leaking and can't get part for it. Been having to invest in tons of power steering fluid and want to know if this is gonna be a recall. It is very frustrating that we can't get parts for the problem.

Reported

Jan 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

ABS FAILURE, WHICH TURNS OFF TRACTION CONTROL AND CRUISE CONTROL. This is a known issue for the HCU to fail. How is this not a recall on 2016 but it is on 17 and 18. Same parts.... have replace front hubs with new ABS sensors and rear ABS sensors, still on. It has to be the HCU or the module.

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

Incident Report – Gear Shift Failure Date of Incident: 11/10/2025 Vehicle: 2016 Ram 2500 Pickup Truck VIN [XXX] Mileage: [Insert Mileage] Location: [Insert Location of Incident] Description of Incident While attempting to shift the vehicle from Park (P) into Drive (D), the shift lever suddenly went limp and lost all resistance. Upon applying slight additional pressure to engage the transmission, the shift lever snapped off completely. The gear shift bracket—the component securing the shift rod—fractured in half at the point where the shift rod inserts into the bracket. This mechanical failure rendered the vehicle inoperable and unable to be shifted out of Park. No warning lights or prior symptoms were observed before the failure. The broken part was visually inspected and confirmed to be the shifting lever bracket, consistent with Mopar part number 68470756AA. Immediate Actions Taken The vehicle was safely secured to prevent unintended movement. Engine was turned off and keys removed. Visual inspection confirmed that the shift lever bracket had broken at the rod insertion point. Tow service was arranged for transport to a repair facility. Photographs of the damaged bracket and shifter assembly were taken for documentation. Assessment This incident represents a critical component failure of the gear shift mechanism, resulting in sudden loss of control over transmission operation. The break occurred under normal shifting force, indicating a possible material or design defect in the bracket assembly. Recommended Actions File a warranty or recall inquiry with Ram/Stellantis regarding potential defects in part 68470756AA. Replace the damaged bracket with a verified OEM replacement. Inspect surrounding linkage and cable components for stress damage or misalignment. Retain the failed part for potential recall or manufacturer investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

I previously had recall 17V-821 work completed. This recall was for The Brake Transmission Shift Interlock (BTSI) locking pin may become stuck in the open position. I have the same issue now and see that NHTSA is investigating failed recall fixes. I have taken this to the dealer and an independent shop and am now trying to figure out how to get this repaired.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ram 1500. The contact stated that the shift solenoid change message was displayed. The vehicle was taken to the local dealer for a recall repair. Upon retrieving the vehicle, the vehicle failed to shift and had no power. The vehicle was diagnosed with a faulty shift solenoid. The replacement parts were on backorder. The local dealer later informed the contact that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and filed a complaint. The manufacturer declined to cover the cost of the repair. The failure mileage was approximately 238,000.

Reported

Sep 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The grab handle or left interior a arm part broke and fell of in my lap while I was driving luckily it did not fall off when I entered the vehicle or I would have been flat on my back. I contacted Stelantis got the typical run around. Tried to order new part but part has been discontinued. Now I am driving with airbag not covered and exposed. The part number for my truck is 5RM911XAC you can check discontinued. I ask Stelantis to find part after I tried for months to no avail. Reply was sorry part discontinued. What broke was the plastic that holds two screws in. Hopefully no one gets hurt if others break. In my opinion it seems like a bad design to save money. The replacement part by the way is $313.00 for plastic with leather wrapped handle. I was willing to spend that but the attitude I got from Stelantis was very non caring after I spent $60,000 on a truck in 2016. I ordered this part in May of 2025 then in August they told me it was discontinued.

Reported

Sep 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

Transmission gear selector lever can be moved from park to reverse, neutral, and drive without having the brake pedal depressed. This is the way the transmission gear selector currently operates. This is not a one-time incident. I bought this vehicle recently and noticed this transmission gear selector lever issue about a month ago.

Reported

Jul 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Towing my trailer with my 2016 Ram 2500, at 48,000 miles I experienced complete turbo failure in heavy traffic at highway speeds. Power was reduced to minimums causing hazardous conditions. The "check engine" light illuminated. I maintained control and eventually had the codes scanned at both a local auto parts store and Larry Miller Dodge/Ram in Sandy, Utah. The codes identified were for the turbo actuator/turbo. Larry Miller said they could replace the actuator, but I'd be back in three weeks for the turbo replacement as well. They were three weeks out for labor. I contacted a local diesel repair shop who purchased the turbo and actuator from Larry Miller Dodge Ram and had it installed in a day. Subsequent to these repairs ($5,400.00) I have learned that MOPAR issued Warranty Bulletin D-22-06, dated March 16, 2022, for the same make and model as mine, only for the year 2015. My truck was built in 2015 and the parts and computer codes for failure are identical. This published warranty bulletin issued relief of a new extended warranty of 15 years /150,000 miles for the installed turbo actuator/turbo. Since mine failed at 48,000 miles, this could be a continuation of the aforementioned issue with the stated 2015 year failures. I was lucky I didn't create a traffic accident when this turbo system failed since it was sudden and violent when the loss of power occurred without warning. I'm asking you to probe or look at the facts that the issue with these Garrett turbos are still outstanding whether Doge/Ram/Fiat/Mopar wants to include them in their campaign. The danger is real. The costs to retired people, such as myself, is consequential and devastating. It is unfair there is no way of sending queries to the manufacturers to alert them of this condition. The only way to communicate is to talk to a person in India and the communication barrier is tremendously difficult as is the chance of getting any return on the days and weeks of attempts for resolution.

Reported

May 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

It is the Water pump We have the Concentric brand with out a vent hole picture attached ( which is the one under recall but doesn’t come up on our vin) Yes A Mechanic No No

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

I received an NHTSA recall notice V06/NHTSA 19V-021 on or about April 2023, I brought this vehicle to Stat Line Jeep Dodge RAM located in Somerset, MA early April to fix the vehicle pursuant to the recall notice for a Drag Link problem/defect. Upon arrival the service department stated they had not received a welding machine necessary to fix the problem and to call for another appointment, On or about April 10, 2023, I again brought the vehicle to State Line RAM dealership to complete the repair. On May 31, 2023, I brought the vehicle to Town Fair Tire Center to have all 4 new tires replaced and have the front end aligned. I was told that the alignment could not take place since the dealership welded the "Tie Rods" together. I brought the vehicle back to State Line dealership and asked why my vehicle's tie rods were welded. They told me that the NHTSA had told them that was the fix. I wanted to know how to get the vehicle aligned and the dealership told me that I would have to pay $850.00 to replace them and that should have been done except the NHTSA said to weld them together.

Reported

May 2025

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

Def system failed ABS, track,tire pressure. Service 4 wheel drive system. 4 wheel drive system temporarily unavailable.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The service engine lamp came on. When the mechanic investigated, it was determined that the problem is identical to the Warranty Bulletin titled Cummins 6.7L Turbocharger Actuator - X99 Warranty Extension that pertains to the 2015 RAM 2500 pickup. My vehicle is a 2016 and there is no warranty extension, even though it is an identical problem. The vehicle was not drivable as is and I had to replace the Turbocharger Actuator. I am assuming that this is a known problem to Cummins and to RAM. There should be a Warranty Bulletin for the 2016 also.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Dodge Ram 2500. The contact stated that the vehicle was included in NHTSA Campaign Number: 19V021000 (Steering) and the vehicle was taken to the dealer for the recall repair. The contact stated that the vehicle was taken for an alignment and the contact was informed that an alignment could not be completed because to the tie rods were welded together. The dealer who performed the recall repair was contacted and confirmed that the tie rods were to be welded as stated in the recall. The dealer informed the contact that the repair was approved by the NHTSA and that for the alignment to be performed, the entire part had to be replaced. The vehicle was not repaired. The recall repair stated that Chrysler would notify owners, and dealers would check the steering linkage jam nut tightness, replacing the drag link assembly or welding the nut to the adjuster sleeve, free of charge. The contact believed that the dealer failed to perform the remedy due to the tie rods not specifically being mentioned as what was expected to be welded together. The manufacturer was made aware of the issue and confirmed that the remedy was to weld the tie rods. The manufacturer opened a case regarding the failure. The failure mileage was 17,519.

Reported

Feb 2025

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

Contacted FCA Recall Assistant Center on 10/23/2024 and filed a complaint against Corwin Chrysler Dodge, 3306 E. Kearney St., Springfield, MO., 65803 regarding Safety Recalls that Corwin Chrysler Dodge fraudulently checked off in the system as fixed, but they were not fixed. Case# [XXX] was assigned to the complaint. Keith is the assigned CS Manager and can be reached at 844-378-0575, ext: 3124. Keith informed us today that his hands are tied at this time and he doesn't have the authority to uncheck the safety recalls in the system that would be up to the dealership Corwin Chrysler Dodge in Springfield, MO. As of today, January 15, 2025, we still do not have resolution to this issue. We were informed to reach out to James River Dodge RAM, Ozark, Missouri. List of recalls below that we are aware that were completed by Corwin Chrysler Dodge of Springfield, Missouri. 1. Water Pump Recall T51 (Corwin Chrysler Dodge completed) 2. New Tailgate Latch U74 (Corwin Chrysler Dodge completed) We spoke to David, Service Manager, on 10/25/2024 and was informed since the system shows everything regarding the safety recalls for this vehicle are checked off in the system as fixed by Corwin Chrysler as completed. David told us that the safety recalls in the system that are showing fixed would need to be unchecked in the system in order for his team to recheck all the recalls on this vehicle and get paid for the service, because Corwin was paid for fixing the safety recalls when they checked them off in the system. 1. Steering - Drag Linkage Welded V06 (James River Chrysler could visibly see this was completed (10/25/2024) 2. Truck Engine Recalibration 67A (James River Chrysler completed on 10/25/2024) No other recalls to the best of our knowledge have been fixed on our 2016 RAM, Dodge Laramie 2500, 6.7L, Diesel Motor, vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2025

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ram 2500 equipped with Hankook Tires, Tire Line: Dynapro AT2, Tire Size: 275/70/R18, DOT Number: 1BJWBRNB. The contact stated that while his son was driving approximately 60-65 MPH, the vehicle started severely vibrating and shaking on the front passenger’s side of the vehicle. The driver pulled to the side of the road and removed and replaced the front passenger’s side tire with the spare. The vehicle was driven to Discount Tire where it was diagnosed that there was a bubble on the tire. The vehicle was taken to Walmart where the tire was replaced. The contact stated that approximately 3 months after replacing the tire, the driver’s side rear and driver’s side front experienced the same failure. The contact continued to drive at speeds lower than 20 -25 MPH. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The vehicle failure mileage was 137,804, and the tire failure mileage was 23,000.

Reported

Sep 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

I have a 2016 Ram 2500 Power Wagon that i have turned into a show truck. The truck has never been off-road or in the mud, it is driven to and from the shows. Last [XXX] as i was driving to Hickory, NC for a car show on Saturday August 31st my truck instantly lost power and turned on the engine light. The transmission felt like it was stuck in second or third gear, so i pulled over and scanned the PCM to see what the DTC code and it came back as P0870. Went online to research the code and see what it had to say about it and it stated to clear the code to see if it comes back on which i didn't. The light has not returned as of yet but when the truck hits overdrive it has a high pitch squeal coming from it meaning the transmission. I brought it in to my local dealership on Wednesday September 4th to have it looked at they performed DIAG and CVI inspection to find the transmission is starting to fail internally recommend replacing the transmission. Now want me to pay out of pocket for a new transmission even though i have max care warranty on the truck when i bought it new. i don't have $6000.00 to pay for a new transmission that's on back order. If it comes down to it and i have to get my neighbor to help me get the transmission out of this truck cause I'm [XXX] then i will rebuild it my [XXX] thing myself before i pay them $6000.00. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Some time as i apply the brakes i get a pulse pushing back on the brake pedal , it results in a slower braking action . Also i have a power steering fluid leak coming from the brake booster system . The brakes and the power steering go through the same system . The brake problem has been happening about a year and the power steering leak at the booster about 2 months

Reported

Jul 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

On 7/11/2024, I had a service performed at a local independent automotive repair facility because I purchased new tires for the truck. The repair service history on the truck was limited because I inherited this vehicle from my deceased son. I intend to transfer ownership to my other son who will be towing a large RV Trailer with it. Prior to this service, I was unaware of an important safety recall identified as V06 Drag Link. After the alignment service was completed, the local service technician explained he was able to perform the alignment and confirmed the V06 repair had been previously done. He said the steering box nuts on each end of the Adjuster Sleeve had been welded, which was the recommended fix presented in the FCA US LLC safety recall notification. The truck steering wheel was not centered since I acquired it in 2021. At times it was cocked to the left between the 11/12 o'clock position. I attributed this to the well worn tires not knowing about the V06 safety recall issue. The service technician advised that while doing the alignment he noted the welded adjuster sleeve "had play" in it and recommended I take the vehicle to an authorized RAM dealership for this issue because he stated "an updated sleeve" was made available subsequent to issuance of the V06 safety recall notification. He warned a potential failure of the adjuster sleeve could result in loss of steering and a crash. I followed the service technician advice and took the vehicle to the local RAM dealership. I presented the alignment service finding to a management official who responded the recommended safety recall issue had been fixed and no updated sleeve available. The manager never offered to inspect the adjuster sleeve "play" issue and proceeded to list over $3,000 of other 60,000 mile recommended services. Because of the potential safety issue identified as described, I am deeply concerned the RAM dealership was intentionally discarding my safety concerns.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

My ABS lights is on causing my cruise control to not be functioning. When I first start the vehicle, i get a message to "service electronic brake system." I have new brake pads with rotors and still have this message.

Reported

May 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

It is known that the 2016 Ram crew cab 4x4 has exhaust leak problems. The bolts on the exhaust manifold will break and exhaust will escape the manifold causing extra heat to flow into the engine bay, and fumes to enter the cabin of the vehicle. carbon monoxide is colorless and orderless and causes headaches, nausea, dizziness, and even death if inhaled. The exhaust manifold leaks must be fixed.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ram 2500. The contact stated while the vehicle was taken for an alignment, the independent mechanic became aware that the steering linkage was loosened. There was no warning light illuminated. The vehicle was not repaired. The vehicle was previously repaired under NHTSA Campaign Number: 19V021000 (Steering); however, the failure reoccurred. The manufacturer was made not aware of the failure. The failure mileage was approximately 50,000.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

Service ABS SYSTEM warning light came on dash - July 2023. ABS is not functional. Traction /stability control is not functional. Scanned codes - OBDII code C0020. Took to RAM dealer 7/2023- RAM dealer stated and confirmed ABS module required replacement but the part was not available and unknown when it would become available. I have called several times every few months for updates- no parts available. This is unacceptable. My family’s safety is at risk because ABS and stability control are not functional- especially in winter icy conditions.

Reported

May 2024

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Abs module failure is common in alot of rams part number 68252611ae

Reported

Feb 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

The tailgate will not stay closed. It comes open when driving and sometimes won’t stay closed at all. This is a common problem/recall with this model truck but for some reason doesn’t show up with my VIN #

Reported

Jan 2024

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

My truck, like those of numerous other Ram owners, has a malfunctioning ABS Control Module. Because of this malfunction, the ABS and cruise control do not work. In turn, this places me and other owners of this vehicle in an unsafe situation in that lack of an operating ABS system is conducive to skidding and accidents. Some owners have even reported that they cannot drive their vehicles due to locked brakes which resulted from this malfunction. I have tried every source in existence in my efforts to find a replacement module, but I have been totally unsuccessful. I have been told by one of your Customer Service representatives that your Company is “…unable to maintain a complete inventory for an indefinite period of time and the lower the demand, the less likely it is we will have stocked parts. As such, the part you are requesting is no longer in our inventory.”

Reported

Dec 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

ABS system/ Traction control system/ 4wheel drive system/ cruise control. I had the ABS system repaired/replaced once this year already and now i need it done again. ABS failure makes the 4wheel drive system fail and it's winter time and i need 4 wheel drive for safety.

Reported

Dec 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

I took my 2016 Dodge Ram to the dealership that I purchased it from and asked for an alignment. The dealership informed me that they would not perform the alignment as the V06 Recall had been performed, which had welded the adjustment nuts to vehicle's drag link. I was told that in order to get the vehicle aligned properly, the drag link would need to be replaced by contacting FCA. When FCA had called the dealership informing them of how to go about replacing the drag link, the dealership refused to discuss with them. The welded adjustment nuts should only be a temporary fix, and I would expect Doge to replace the defective component. The welds also seem of questionable quality, you would expect a higher standard for a critical component that could fail and cause a major accident.

Reported

Nov 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ram 2500. The contact stated while driving at various speeds, the vehicle was pulling to the right. There was no warning light illuminated. The vehicle was taken to a dealer where the contact was informed that the vehicle needed an alignment; however, since the vehicle was serviced under NHTSA Campaign Number: 18E096000 (Steering) the alignment could not be performed. The contact was informed that due to the welding that was performed as part of the recall repair, the wheels could not be aligned. The manufacturer was contacted numerous times about the failure, but the contact was not given an answer as to when a repair would become available. The vehicle was not repaired. The failure mileage was approximately 91,000.

Reported

Oct 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

2016 Ram 2500 ABS and HCU have caused problems while driving. My brakes are engaged and will sometimes bring the vehicle to a stop. While having problems with my brakes, I scheduled an appointment with my local Dodge/Ram service department. On the way to the service department March 2023, the brakes again started having problems and completely engaged on a busy bridge bringing the truck to an immediate stop. Not a fun moment. The closest tow truck was two hours away and after 40 minutes, I was able able to get the brakes dis-engaged and limped the truck to the service center. The service department had trouble replicating the issue because the computer reset after i drove the vehicle in. It wasn't till the third test drive the technician had the issue happen to him. I've read about numerous other similar issues with the same truck and braking system, and this could cause a serious incident where someone could get hurt. Even after getting a new ABS, I'm still having issues 6 months later with the brakes locking up. I took it to a new service center and again, the technicians are saying there is no issue because the computer has reset when the issue went away while driving it in to get looked at. It concerns me the Ram has not stepped up to fix this issue.

Reported

Oct 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

We were driving our 2016 Ram in July 20, 2023 to Yakima, WA which is 200 miles away from our home. About 50 miles north of town, our check engine light came on and our power was reduced to a minimal speed. We cautiously drove to the next rest area and turned the engine off. We waited about 30 minutes, restarted the engine and continued to Yakima. We had the code checked and turned off at an Oreily's parts store. We drove it to an Independant diesel service center since the Ram dealership's schedule was 2 months out to look at it. After several hours and troubleshooting, the diesel technician determined that the Cumins Actuator and Turbo were failing. Each time they cleared the code and drove the truck, they could recreate the problem. They told us that it was the same problem that the 2015 Cumins Turbos & actuators were having. They said there is a chance that our truck was manufactured with the same parts as a 2015 Cumins. They were able to repair our truck and said that we should notify the NHTSA, Mopar and our local Ram dealer of the problem. Mopar told me there is no recall for this issue, so they cannot help. The local Ram dealer told me that since they did not do the repair, they cannot report the issue. Please help us as this was an expensive repair, not including the cost of being standed out of town for days. Our Ram only has 39,000 miles and is like new, always garaged and drove for pleasure. How can we get this investigated or reimbursed?

Reported

Sep 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Abs light and traction control light came on. The rear parking sensors and 4 wheel drive were also disabled. Repair shop stated that a wheel speed sensor was bad, replaced it and on the way home the lights came on again. Took truck back to shop and they stated another wheel speed sensor was bad. Replaced and then once again, lights came back on while driving home. Took back to the shop and they stated the connections to abs module were dirty, cleaned and sent me back home. Once again, lights came back on. Lights are now on and I have no idea how to repair other than to continue throwing parts and money at it. With Abs disabled, mine and my family's safety are at risk while driving, especially considering this truck is used to tow heavy loads, including livestock. Apparently this is a wide spread issue based on internet reports and has been reported on many of these trucks, regardless of mileage.

Reported

Sep 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Ram 2500 equipped with Landsail Tires, Tire Line: CLX-1, Tire Size: LT275/70/R18, DOT number: TBDEF75C. The contact stated while driving 50 MPH, the tread of the front passenger’s side tire separated, causing the vehicle to start shaking abnormally. The vehicle was taken to an independent mechanic where it was confirmed that the front passenger’s side tire tread had separated. The tire as not replaced. The tires were replacement tires. The dealer was not contacted. The manufacturer was not made aware of the failure. The vehicle failure mileage was approximately 42,000. The tire failure mileage was 34,449.

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Abs/hcu failure causing erratic braking brakes locking up. Diagnosed idepentdant shop,not yet repaired. No inspection Abs warning

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Hello! We have the driver seat and passenger seat that unlock after driving every mile. I have called the dealership and Chrysler and they say they cannot help me. This is a safety issue and I need assistance now

Reported

Aug 2023

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

Right rear air bag twisted and got against the exhaust which caused the vehicles suspension to drop or not hold air. I was told it was the compressor leaking through and had compressor replaced. It is not the compressor and the vehicle right rear suspension continues to loose air. When the vehicle was looked at again the airbag was untwisted and had a burn mark from exhaust. This is definitely a safety issue concern! This has been ongoing since 2017 with no recall on this vehicle. I had it in the shop again for the same thing and was told this issue could not be resolved!

Reported

Jul 2023

Incident date

Jul 2017

Mileage

Not provided

Outcome flags

None reported

Driving truck and automatic changed to manual 4th gear - would not stay in automatic and would not go into any other manual gear at same time cruise stopped working along with the horn, seat belt light came on and would not go off , ESC light came on and did not go off, non of the steering wheel controls would work work , air bag light came in and would not go off , horn would not work at steering wheel but will when using key lock

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

All brake warning lights came on , cruise control stopped working abruptly, service brake system warning dinger dinging , abs not working , engine braking all stopped working while loaded going steep grade , nearly lost control of the truck and was nearly in a serious accident , abs module and hcu said to be problem , issue still persists after said problem supposed to be resolved , truck is a death trap and there are multiple complaints about it , hcu and abs module are months back ordered , this needs recalled

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

ABS/traction control lights on dash and cruse control won’t work with these on. Haven’t taken to dealer but researched online and believe it to be the abs/hcu unit.

Reported

Jun 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.

Risk: A separated inflator end cap or inflator rupture can allow compressed gas to escape, resulting in the end cap or other components being propelled into the vehicle, increasing the risk of injury or crash.

Remedy: Dealers will inspect and replace as necessary, the SABIC assemblies, free of charge. Interim owner notification letters were mailed on October 4, 2021. Owner notification letters were mailed on May 26, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y55.

Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.

Risk: If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.

Remedy: Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.

Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.

Risk: The leaking water pump can increase the risk of an engine compartment fire.

Remedy: Chrysler will notify owners, and dealers will replace the water pumps, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T51.

Streetcar ORV LLC, dba American Expedition Vehicles (AEV) is recalling certain 2013-2017 RAM 2500 and 3500 heavy duty trucks, modified by AEV to be equipped with cast aluminum Katla 8.5" road wheels. The outer surface of the wheel may fracture, resulting in rapid air loss.

Risk: If the wheel fractures, a loss of vehicle control can occur, increasing the risk of a crash.

Remedy: AEV will notify owners, and dealers will replace the wheels with wheels of similar value, free of charge. The recall began on August 30, 2017. Owners may contact AEV customer service at 1-248-926-0256 extension 500.

Chrysler (FCA US LLC) is recalling certain model year 2013-2016 Ram 1500, Ram 2500, and 2014-2016 Ram 3500 vehicles. Certain driving conditions, such as driving off-road or debris striking the vehicle may cause the roll rate sensor to trigger a fault within the Occupant Restraint Controller (ORC). If this fault occurs, the rollover side curtain air bag and the seat belt pretensioner will be disabled from deploying.

Risk: If the rollover side curtain air bags and seat belt pretensioners are disabled, there is an increased risk of injury to the vehicle occupants in the event of a crash that necessitates activation of these safety systems.

Remedy: Chrysler will notify owners, and dealers will update the ORC software, free of charge. The recall began June 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T25.

Chrysler (FCA US LLC) is recalling certain model year 2016 Ram 2500, 3500, 3500 Cab Chassis and 4500/5500 Cab Chassis trucks manufactured July 31, 2015, to August 13, 2015 and equipped with a 6.7L Cummins Diesel engine. In the affected vehicles, the Engine Control Module (ECM) may short circuit, causing the engine to stall without warning.

Risk: An engine that stalls without warning increases the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the ECM, free of charge. The recall began on December 21, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R52.

Chrysler (FCA US LLC) is recalling aftermarket Mopar Canvas Seat Covers for certain 2012-2016 RAM 1500, 2500, and 3500 trucks. These Mopar canvas seat covers were sold through Chrysler dealerships beginning October 15, 2015. The seat covers can impede the deployment of the seat thorax airbags.

Risk: If the seat cover impedes the air bag deployment, the seat thorax air bags may not provide adequate protection in the event of a crash, increasing the risk of a injury.

Remedy: Chrysler will notify owners to remove the front seat covers and return them for a full refund. The recall began on July 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S30.

Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.

Risk: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

Remedy: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.

Risk: The weakened connection may result in a fractured steering drag link, causing a loss of steering and increasing the risk of a crash.

Remedy: Streetcar will notify owners and dealers will inspect and install a new steering knuckle, free of charge. The recall began December 3, 2018. Owners may contact AEV customer service at 1-248-926-0256, extension 500.

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.

Risk: If the tailgate latch releases and the tailgate opens while driving, cargo may fall out, creating a road hazard and increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will repair the vehicle, free of charge. The recall began September 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U74.

Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.

Risk: A drag link separation can cause a loss of steering control, increasing the risk of crash.

Remedy: Chrysler will notify owners, and dealers will check the steering linkage jam nut tightness, replacing the drag link assembly or welding the nut to the adjuster sleeve, free of charge. The recall began March 22, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V06.

Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.

Risk: An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.

Remedy: Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and 10C.