2014 Nissan Versa

The contact owns a 2014 Nissan Versa Note. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, but the vehicle failed to stop as intended. The contact stated that the vehicle stopped after depressing the brake pedal to the floor. The vehicle was taken to an independent mechanic, where the contact was informed that the service brakes needed to be bled. The service was performed; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle suddenly stalled in the middle of a busy road and failed to drive forward or reverse as intended. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that the failure descriptions were consistent with a potential transmission failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 214,249.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

When continuing forward from a stop sign, the car has a slight shutter when accelerating. This was confirmed by an independent service center. Has not been inspected by the manufacturer. No visual warnings or prior symptoms. There was a recall for this particular issue for a 2014 Nissan Versa, but my VIN number was not included for which I believe should have been. My current mileage to date is 35,600.

Reported

Jun 2026

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

My vehicle has approximately 62,000 miles and is within the extended warranty range. • My wife's vehicle has exceeded 100,000 miles but experienced failure well within the original ownership period. Given the early failure, recurring defects, and known issues associated with CVT transmissions in these vehicles, we respectfully request a full resolution from Nissan North America. I wrote an email and sent it to a Nissan representative. I later called twice confirm that representative received it and left messages. Know when, I call no one answers the phone. You can only leave a message if you choose to do so.

Reported

Apr 2026

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

My car has 2 codes, P285 and P0420. When i drive the car and accelerate the car starts to skip. At 1 point in time i was at a stop with my feet on the breaks and i tried to go once the light was green the car was not accelerating.!

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

We have had this car since 2017 and in that time the bearings have had to be replaced 3 times and about to be a 4th. Considering that your tire can come completely off while driving shouldn’t this be a recall? 1st replacement was in 2018

Reported

Feb 2026

Incident date

May 2018

Mileage

Not provided

Outcome flags

None reported

Vehicle was involved in a frontal impact crash, passenger side airbag popped out of the dashboard, but did not inflate, causing significant injury to the passenger of the vehicle. A police report was filed, but it is not available yet. It takes up to 10 business days from date of accident.

Reported

Feb 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

Crash 2 injuries

Good evening. I notice this car went driving if I want speed more 40Miles make a stop shake and slowdown the speed by it self. Also The Dashboard display on and off a gas cap loose but is tide. also went the gas cap ligth is on the engine ligth goes off and viceversa.

Reported

Nov 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

CVT Transmission slip and judder. Upon full stop, only drives after turning ignition off and on again. Getting stuck at traffic light stop and holding up the traffic for 30 seconds every stop is a safety concern for myself and others. P0868 - FLUID PRESS LOW P0965 - PC SOLENOID B P17F0 - CVT JUDDER (T/M INSPECTION) Vehicle has been inspected and diagnosed by Nissan dealership. There has been no warning lamps to warn of the issue, other than check engine light.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Nissan Versa Note. The contact stated that while driving at an undisclosed speed, the engine unexpectedly shut off with several unknown warning lights illuminated. The contact was able to coast to the shoulder of the roadway. The vehicle was able to restart, but the contact had the vehicle towed to an independent mechanic; however, the cause of the failure could not be determined. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V418000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,300.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Nissan Versa. The contact stated that while starting the vehicle, the power steering warning light intermittently illuminated and experienced a loss of power steering assist. The failure had occurred twice. The vehicle was taken to the dealer, who determined that the steering control unit needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 59,535.

Reported

Feb 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

Its the transmission for nissian CVT i was unable to change my gear in time when i hit the highway

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

I had an accident, and it was pretty bad and my air bags did not deploy. The car might be a total loss and I was very surprised and concerned that the bags did not deploy. Even my phone detected the crash and alerted my family members. That happened immediately after the crash.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

Crash

See attached document for complaint

Reported

Aug 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

Over the past 4 years I have delt with my 2014 Nissan Versa Note SV constantly stalling in the middle of the road. I have replaced the transmission, TCM, and brake light wiring harness. I have had the Nissan dealership assess my vehicle three different times for 3+ days. They have completed wiring diagnostics and determined that the brake light wiring harness is getting water into the wiring causing a short and blowing the #49 fuse under the hood that also operates the transmission CVT/TCM. Their solution was to replace the wiring harness. This was completed last week. It rained again the last couple days off and on. The fuse has blown again. This causes the vehicle to stall in the middle of the road. There is no advanced warning or messages that appear. The check engine light does not come on either. It is way too hot out for my new baby for the vehicle to stall and not be able to run. Cars begin honking and swerving around my vehicle. The vehicle has to be pushed out of the road. Fuse after fuse has been replaced. New light bulbs. New wiring harness and still the same outcome. Please help.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Hi, I am writing to express my concern regarding a recurring issue with my 2014 Nissan Versa Note. Recently, I noticed that the vehicle emits a noticeable noise when the engine reaches 1500 to 2000 RPM. Upon consulting a mechanic, I was informed that this problem is common with the CVT transmission in Nissan Versa Note models. The mechanic advised that the transmission needs to be replaced, as this defect poses a significant hazard. There is a risk that the transmission could fail without warning, compromising the safety of the vehicle and its occupants. Given the severity of this issue, I request that Nissan initiate a recall to address and rectify this problem promptly. Thank you for your attention to this urgent matter.

Reported

Jun 2024

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Nissan Versa. The contact stated that water frequently entered the vehicle from an unknown location, soaking the rear center passenger's side seat and floorboard. The contact cleaned the front windshield cowl; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

Reported

Mar 2024

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

We bought a Nissan Versa Note 2014 in March of 2023. It currently has 74K miles. The transmission is shot. It doesn't want to shift, and revs up to high rpm's. We have had two mechanics check on it. Up to $7,000 to get fixed. The second issue is the steering. The steering gear has gone out. It makes a clicking noise when turning. This is so bad the mechanic said not to drive the car anymore. $1100 to fix. We now need to pay as much to fix the car as we owe on it.

Reported

Dec 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

My transmission went out pre-maturely on the high way and I almost got rear-ended. It’s a CVT transmission which has had a class action lawsuit which I wasn’t aware of when I bought car in 2020. Nissan should hold more responsibility but they refuse to help my basically totaled car.

Reported

Oct 2023

Incident date

Nov 1990

Mileage

Not provided

Outcome flags

None reported

Transmission went out.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

At approximately 130K miles the CVT transmission had a sudden failure. Struggles to shift gears properly and often will pick a random one, which causes further damaged. Vehicle has sat for years, the transmission is unrepairable and a new unit must be installed which cost around $3500 for the transmission alone not including labor as told by the Nissan dealership. I now sit with a giant paper weight that is useless and worth nothing. Manufacturer should be held responsible as this issue exists and has been recalled in other models and years with the same transmission or issue.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The car is constantly jerking and losing power. The car has been towed for not responding after acceleration. Mechanic has told me it is the transmission. Car only has roughly 86k miles on it. Not safe to drive at all.

Reported

Aug 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Heat shields for exhaust system particularly protecting the gas tank from high heat tear easily at bolts making a rattling sound as a first symptom. This causes cracks in the heat shield which is flimsy, thin material. It poses a risk to drivers in that the gas tank could explode due to lack of protection or from poor protection from heat of exhaust. The sheer number of Nissan Versa and Versa Plus heat shields failing is alarming.

Reported

Jul 2023

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

2014 hatchback nissan versa note Water leak to passenger side front and back cowl plug clog cannot get at to clean. window not work& other electric issues could follow. from several days of severe rain.

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The first incident, my car shut off as I was driving down the road. I had to put it in park in the middle of the road, start the car, and floor it to get there car to go. The second incident was after I took it in to Nissan. They said it was fixed, and two days after I picked it up, the car shut off on me as I was leaving a gas station, and the check engine light is back on.

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

I was the driver, and was tbone by someone on passenger side. My speed was 33mph, none of my airbag went off. I've became injuried badly since the accident. The vehicle came straight from manufacturer to dealership, then to me. No accidents was reported before mine. No, I didn't see any warning light, everything looked okay, I bought this car from dealership, was told no problem with it, unfortunately it took an accident to find out the hard way.

Reported

Jun 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

Crash 1 injuries

When reaching speeds around 20 mph, usually on turning corners, car feels like its 'skipping' not catching (so this could be like when picking up speed after reducing speed). I'm currently having wheel bearings replaced and the certified mechanic working on it says it appears to be transmission related and recommended me to take it to Nissan as he assumed (wrongly!) that it should still be covered under warranty. The vehicle has 71,000 miles. This issue doesn't always appear and is random as to showing up, but it is frequent.

Reported

Jun 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Nissan Versa. The contact stated that after reversing out of a parking space, while attempting to shift into drive(D), the contact discovered that the transmission failed to shift into drive(D). The vehicle was undrivable and was towed to an independent mechanic, who diagnosed the vehicle and determined there was no transmission fluid inside the CVT transmission. The vehicle was towed to the dealer, who confirmed a failure with the CVT transmission. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 83,700.

Reported

Jun 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

When I was driving normally on a hot day(90 degree), in on and go traffic, the lights of Engine, brake, battery, power steering suddenly all lighted up and the Engine stalked any the same time without any warning. Brake, power steering, oil pedal all stopped working. At that time, the AC was not in use so it would not be a problem. I turned off the Engine, and turned on it again and everything worked normally again. I brought my car to check the battery, charging system, starting system. All good. Also, I check all fluid levels(brake, transmission, engine oil, coolant, window wash fluid) which were all normal. I am the first owner of the car. The car was well maintained and gently used, and only has 15,000 miles. The most recent oil change was two months ago and it was also inspected by the Nissan dealer that time without any problems. This is very dangerous for my family. That time I was driving in the heavy traffic on high way, when the engine stalked suddenly and my car lost power, my car was hit by a SUV behind me. I researched this problem online and found I was not alone. Many people experienced same thing as a Nissan Versa owner. (https://www.youtube.com/watch?v=DFrQBnIxyq8&ab_channel=KTNVChannel13LasVegas)

Reported

May 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

Crash

Transmission malfunction. No light indicators turned on to signal transmission issues. Took car to dealer x 2 to file complaint. Told car was fine and that was how car functions. 3rd time went to dealer for same issue and told new transmission needed.

Reported

Apr 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

My car is not 10 years in and the car has started to force itself/ judders when I’m accelerating a bit on the street and freeway. It basically back tracts when I’m driving. I’m starting to not feel not safe in the car. I need my car to get to school and work. I took my car today to the mechanic and he told me the transmission is faulty which is causing the problem. He told me his other customers with same car are having those problems too.

Reported

Apr 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Nissan Versa Note. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was determined that the seat track rail sensor, Occupant Classification System (OCS), and front passenger's side seat needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 76,887.

Reported

Mar 2023

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

Transmission acts up Every time I accelerate to 30-35mph. Must remove foot from gas until RPMs go down to at least 2(if I'm lucky). If this process is not done the car continues to get louder and doesn't perform properly. I have two kids that I regularly take to school and other places so this is a big problem. Also if car is going 15mph or slower it's the same process. This started happening about 6 months after purchasing the vehicle. Odometer reading at time of purchase 75,500

Reported

Feb 2023

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Nissan Versa The contact stated while driving at an undisclosed speed the vehicle started to have issues with changing from one gear to another. The contact stated that he had just left the dealer from getting his transmission serviced and then the transmission failed. There was no warning prior to the failure. The vehicle was taken to a dealer and diagnosed as the transmission needing replacement. The vehicle has been repaired. The manufacturer was notified of the failure and told the contact they would be responsible for repairs. The failure mileage was approximately 119,000.

Reported

Feb 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

Transmission slipping

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Nissan Versa. The contact stated that while driving 60 MPH, the vehicle stalled. The contact stated that she was able to restart the vehicle after approximately fifteen minutes. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact then stated that the failure recurred. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 57,000. The VIN was unavailable.

Reported

Nov 2022

Incident date

Nov 2017

Mileage

Not provided

Outcome flags

None reported

When I first bouth this car used in 2020, the car suddenly begins accellerating rapidly but going nowhere while driving and I had the transmission replaced very soon after 68000 miles but, luckily it was under warranty. Now, less than 2 years after NISSAN replaced the transmission, I am driving down the interstate and my car starts jumping and going really slow and sluggish to get to the next gear then just takes off normally again. This will happen with the car just driving normally after that then again a shudder and slow down but its never consistent. I took it to Nissan again and guess what, the transmission went again. These Automotic CVT RE0F11A Transmissions in Nissans are severe safety issues and I have noticed and heard from mechanics all over and on this website even.

Reported

Sep 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Nissan Versa. The contact stated while driving 25 MPH, the vehicle started jerking and making abnormal sounds while attempting to accelerate. The contact stated that the vehicle failed to accelerate as needed. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 93,000.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

My 2014 Nissan Versa has been acting strange after giving a family member a jump. Now my transmission seems to slip; I would put my foot on the gas and the rpm will sometimes be stuck at 3 for longer than normal. In addition, my back driver seat lock/latch stopped unlocking all of a sudden.

Reported

Jun 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

CVT transmission would not shift gears. CVT is an automatic transmission, that's supposed to shift automatically. The car would be stuck in low gear causing problems while driving. I took car to Nissan dealer and purchased new CVT transmission

Reported

Jun 2022

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

Transmission slips/inoperable while driving which has proven to be extremely dangerous. Vehicle taken to multiple repair locations but all were unable to fix or repair.

Reported

May 2022

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

Continuous Variable Transmission Assembly Failure; Engine Stalled on the Highway; around 4/25/2022 No warning lights came up. Took it to the Nissan Dealer; They charged $495 for reprogramming Computer and Test Drive. The problem came up PF17F0 - Judder. CVT Assembly has to be replaced. The car has run only 33,000 miles and is good condition. The dealer says to REPLACE the Transmission with a new ONE. They stopped installing REFURBISHED Continuous Variable Transmission Assemblyand will only sell the new ones for others to repair cars. It costs $6,500/== More than the worth of the cars. THEY WILL NOT SELL PART - creating Monopoly.

Reported

May 2022

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

In February 2022, our 2014 Nissan Versa (which my husband purchased new in 2014) started to sputter and nearly stall upon acceleration. Today (3/14/2022) I visited Younger Nissan- a Nissan dealer in Frederick, MD where he purchased the car- for diagnosis and repair. They found that the car at 77,666 miles needs a completely new transmission, costing over $4000 in repairs. This is a critical safety issue. The car could have stalled at any speed, and there is no error or alarm shown on the car's dashboard indicating an issue. This is a product defect and with no warning or alarms there was no opportunity to fix or check the issue while under still under warranty. I have been driving this unsafe vehicle for several weeks, unaware that there was a critical safety issue for myself and other drivers- this is unacceptable! This is a known issue for Nissan. If you Google "2014 Nissan Versa transmission" you will find complaint after complaint- including a class action law suit- about this issue. It seems that Nissan knows and is trying to ignore this issue. I would appreciate if you looked into this issue with Nissan and their CVT transmission issues with their 2014 Nissan Versa models. I also plan to contact Nissan North America, the US Department of Transportation, the Maryland State Attorney General and possibly Small Claims Court about this issue. Please look into this so that myself and other drivers are not risking our lives driving these vehicles. I am happy to provide you with copies of my payments etc. once the car is fixed. I had to finance the majority of the repair cost as I am sure a large majority of other drivers have had to do as well. Thank you for any assistance and feedback.

Reported

Mar 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

I was told by Nissan of Tustin, CA, that I need trans repair. I was also told that several other issues exist. For minor items that cost a healthy price. After the repairs I’m called and told I have an additional charge for rear tail lights and brake lights which occurs when repairs on the trans are done. This sounds like something that nissan knows so why not cover that in the repair? Doesn’t sound separate sounds like compound issue from trans. Is there a recall order for this issue with the Sentra, which is the same cvt transmission?

Reported

Mar 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

I purchased my car 2 years ago from a used car dealership. It began to give me problems a few months after that. I then took my car to Nissan to be reprogrammed for free back when there was an open recall on my car when I found out it had too many miles for the warranty that would allow the transmission to be replaced. I've been driving it since and doing normal maintenance on it regularly. It recently began giving me trouble. I had to pull off the interstate because it would not accelerate and could have easily gotten into a car accident. I took it back to the dealership where they will be performing a diagnostic study on the car.

Reported

Feb 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

Regarding my 2014 Nissan Versa Note, with "continuous variable (cone shaped) transmission": I first noticed the transmission issue beginning June of 2021. took it back to the dealership where I got my car from they did not help me at all and took it to mechanic shop to look at it looked at and I'm changing my transmission fluid twice and no codes popped up on the scanner and now I'm sitting here with no vehicle engine runs is just a CVT transmission is the issue please help

Reported

Feb 2022

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

The problem that the vehicle has is in the transmission. It does not have any light on the panel to notify me of any problem. My vehicle has 57000 miles and the transmission changes irregularly and sometimes it goes down without having slowed down, forcing me to stop completely on the road it is truly worrying. I have done internet searches on 2014 Versa transmissions and many people have had the same problem.

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

VEHICLES NEEDS JUMP START EVERY TIME AND THE VEHICLE STOP. NEED TRANSSMISSION REPAID

Reported

Dec 2021

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

Transmission failed at 65,000 miles

Reported

Dec 2021

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

The CVT failed and the engine began making a droning sound. The vehicle was undrivable once the failed transmission was detected.

Reported

Nov 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

Regarding my 2014 Nissan Versa Note, with "continuous variable (cone shaped) transmission": I first noticed the transmission issue beginning October of 2020. When accelerating quickly, it feels like the transmission FREEZES, so I back off the accelerator and it usually kicks back into gear. When my husband first experienced it, he told me to shift to neutral and back to drive which seems to work; however being on a public thoroughfare and manually shifting gears to keep moving forward seems like a MAJOR SAFETY ISSUE. I have read several posts regarding this same issue. MY QUESTION IS: Why hasn't this American/Japanese automobile conglomerate addressed this SAFETY ISSUE WITH A TRANSMISSION RECALL?

Reported

Oct 2021

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

Nissan North America, Inc. (Nissan) is recalling certain model year 2012-2015 Nissan Versa sedan vehicles manufactured June 9, 2011, to March 11, 2015, and 2014-2015 Nissan Versa Note vehicles manufactured April 23, 2013, to March 11, 2015. The affected vehicles have a center console trim panel that may catch the driver's shoe and delay the transition from the accelerator pedal to the brake pedal.

Risk: A delay in the application of the brake pedal would lengthen the distance needed to stop the vehicle and increase the risk of a crash.

Remedy: Nissan will notify owners, and dealers will modify the console trim panel, free of charge. The recall began on September 14, 2015. Owners may contact Nissan customer service at 1-800-647-7261.

Nissan North America, Inc. (Nissan) is recalling certain model year 2014 Versa Sedan vehicles manufactured July 16, 2013, to January 29, 2014, 2013-2014 Cube vehicles manufactured July 3, 2013, to October 21, 2013, and 2013-2014 Juke vehicles manufactured July 3, 2013, to October 22, 2013. When exposed to hot temperatures, the affected vehicles have an engine start/stop button that may stick inside the button housing.

Risk: If the engine start/stop button gets stuck in the housing, road vibrations may cause the engine to shut off unexpectedly while the vehicle is being driven, increasing the risk of a crash.

Remedy: Nissan will notify owners, and dealers will modify the start/stop switch housing, free of charge. The recall began on August 4, 2015. Owners may contact Nissan customer service at 1-800-647-7261.