2015 Lexus RX

I was driving on the highway and suddenly there was a loud explosion and the sound of hundreds of time things or debris hitting my car. Thankfully I did not hit the brakes or lose control of my vehicle, but I easily could have! I then saw little pieces of glass falling off my car from my rear view mirror. I pulled over to find that it was my sunroof. There was no impact from anything, the glass was pointed upward as if the explosion came from inside. This was incredibly scary!

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Transfer case spontaneously fractured,mounting point on transmission broke. Unable to drive Repair cost approximately $13,000

Reported

May 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

I purchased this vehicle on January 5, 2026, from a family-owned dealership in Broken Arrow, OK. The vehicle was purchased “as-is” with a guarantee of sale and a Carfax report. After purchasing the vehicle, I drove it home and it remained parked until January 8, 2026. On Thursday, January 8, 2026, the vehicle experienced an unexpected engine stall while I was driving. At the same time, the slip indicator light and traction control appeared to engage. I contacted the dealership immediately to report the issue, and the vehicle was towed back to JT Wholesale Auto Sales on Friday, January 9, 2026. On Tuesday, January 13, 2026, I was informed by the dealership that the vehicle had undergone a complete inspection and that no mechanical issues were found. Relying on this representation, I retrieved the vehicle and drove it home. However, after retrieving the vehicle, I continued to have concerns regarding its condition. On Thursday, January 15, 2026, I took the vehicle to Stellar Auto Service located at 2209 N. Yellowood Ave., Broken Arrow, OK 74012 for an independent inspection. Stellar Auto Service specializes in Lexus and Toyota vehicles. During their inspection, they identified the following issues: • Engine timing chain cover leak • Worn drive belt Stellar Auto Service was informed of the slip indicator light activation and the engine stalling that I had experienced. However, at the time of their inspection, they were unable to identify or reproduce any issues related to the slip indicator light or the stalling concern that I reported. On Sunday, February 15, 2026, the slip indicator light illuminated again, and the vehicle stalled while in operation. I was forced to safely pull off the roadway. I turned the car off, waited, restarted the vehicle, and drove home. The same issue occurred again on Sunday, March 8 and 15th, 2026. While driving, the slip indicator light illuminated and the vehicle stalled. I pulled off the road turned the vehicle off, restarted it.

Reported

Mar 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Lexus RX. The contact stated that while operating the vehicle, the steering wheel was shaking and vibrating, and it was loose. The vehicle was taken to a local independent dealer who replaced the control arms, but the failure persisted. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that the power steering rack needed to be replaced. The vehicle was not yet repaired. No further information was available. The failure mileage was 118,000. The VIN was not available.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Blind Spot Warning. Available for inspection Warning Monitor goes on and off on a regular basis and light on dash identifies this problem No, not confirmed No, not inspected warning light on dash, message states failure

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

*Three Lexus Dealership Service departments are unable to diagnose the stalling problem so I am unsure what component or system failed or malfunctioned. Yes it is available upon request for inspection. *The stalling happens while engine is cold and at a certain temperature. *The vehicle has been to three dealership service departments and two independant service departments and nobody can find out why it is stalling. *Yes No, No warning lights or messages just stalling. It first appeared a year ago and nobody can detect the problem.

Reported

Jul 2025

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

First, We are a victim of fraud and scam and are distressed since day one and loss of thousands of dollars. After searching and reviews, we bought a 2015 Lexus RX350 for family use from a seller who had owned this vehicle for over five years but the seller never disclosed and represented in the sale of this vehicle that It was rebuilt and had engine front cover timing gasket leak! They said it was clean title and didn’t have any issues. Plus the blind spot sensors had issues. The same day these problems were recovered after we bought it and from the same first day we tried to return the vehicle and used all other option legally from day one till now to resolve it with the seller, but they didn’t want to resolve neither return it or fix the problems with vehicle but they kept denying. Vehicle been sitting in parking lot since the first day of bought and never able to register and it’s been over 8 months. Also found out, these year models like mine 2015 RX350 timing cover leak were common problem back then. I’m desperately asking to issue a fix remedy by Lexus or Toyota therefore, please help with this.. thanks in advance!

Reported

Dec 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

Crash

Engine cut out suddenly while driving 45 MPH, followed by Battery Light, Check Engine Light, and Power Steering Light forcing hazardous emergency stop. Engine would no longer crank, and car had to be towed to nearest Lexus Certified Repair Facility. Technician scanned the system and found four Codes: P0335, P1603, P1604, P1605. After bore-scoping front three cylinders, technician tried to turn motor by hand and was unable to. The motor turned in reverse, but not forward. Technician removed oil pan to find pieces of valve spring broken and pieces of the piston rings and piston fragments from one of the rear three cylinders. Motor will need to be replaced or completely rebuilt after only 133,458 miles and regular servicing.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

2015 Lexus RX450H with less than 60,000 miles Electronic Power Steering Motor needs repair or replacement. The Electronic Steering Motor has an internal 3 piece star-shaped green plastic gear in between two metal pieces used as a bushing/damper. That green plastic gear has become dry, hard, dehydrated, and has crumbled inside the electronic power steering motor. Diagnostic indicators include rattling and vibrations emanating from the steering column that sounds like something is broken inside the steering assembly. Which it apparently is. Moreover, I am particularly concerned about the implications of this denial. The faulty component in the electronic power steering system poses a significant risk, including the potential for complete loss of steering control. This not only jeopardizes my safety but could also lead to further damage to my vehicle or even bodily injury. Given these circumstances, I believe it is imperative that this matter be addressed with urgency.

Reported

Oct 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

It has the same engine failure problem as the recall for 2022 and 2023 vehicles. The engine just stalls when it wants with no check engine light or error codes. Then restarts just fine when put in park. Lexus repair could not even find a issue. Have documents to prove it.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

Safety concern: Engine timing cover oil leak. blind spot warning malfunction.

Reported

Jul 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Lexus RX350. The contact stated that while driving over bumps on the roadway, there was an abnormal rattling sound coming from the vehicle. There was no warning light illuminated. In addition, the contact would lose slight control of the vehicle while turning the steering wheel to the left as the power steering became loose without warning. The vehicle was taken to a dealer where it was acknowledged that the power steering had failed, and the contact was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.

Reported

Apr 2024

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

While driving car came to an abrupt stop and stalled. (ABS) Had to engage brake to restart car. Noticed abnormal shifting while driving in NC mountains.

Reported

Feb 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

One early morning in November, I opened the rear door on my RX to remove my rollator walker. I am handicapped. I opened the door using the switch under the door handle. The door opened normally, and I reached in to remove the rollator and the door jerked down about a foot then continued to close with several jerking drops. It scared me, but I was able to jump out of the way of the door as it dropped. The temperature that morning was in the lower 40’s which was perhaps the lowest early morning temperature we had seen this fall. I feel that the low temperature may have contributed to the problem. I opened the door again with the switch. The door opened fully but closed again in a similar manner as described above. I was able to hold the door up with one hand and removed my rollator with the other, which was rather difficult due to my limited strength. Later in the day, after the temperature rose, the door opened and stayed open as it should. I discussed the problem with my local Lexus dealer, and they felt that the problem was most likely due to worn shocks which are used to hold the door open. I am familiar with this problem. I owned a 2002 Lexus RX and had a similar rear door shock problem after about 175,000 miles on the car. The rear door on that car was manually operated. If the door didn’t stay up on a manually operated door it was more of a poor-quality issue than a safety issue since it was readily apparent if the door was not going to stay open. The situation with an electrically operated door is quite different. The person opening the door completely relies on the door to stay up when it is opened. In addition, the door could be operated by a child who may not be able to react to the falling door. I had the shocks on the door replaced by the dealer at a cost to me of slightly more than $400. I discussed the safety issue with the dealer and followed up with a reply on a satisfaction survey they had sent. In the repair writeup the dealer

Reported

Dec 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

225/60R18 100H Mileage on car when tires purchased 33,410(11/4/2021 mileage when tire failed 40,702.(6/8/2023) These tires have a 50K warranty. At 40,846 (6/26/2023) two more tires failed. I was told tread separation was issue. This dealer put my family at Risk! When the car went in for shaking they said the tire was defective. They replaced it and charged me $214, the tire only cost $150 new. I asked if the other tires were OK, the girl I paid said "the bad tire was from a different batch than the three remaining tires and they were OK." 2 weeks later 2 more tires go bad, putting us back in the car with defective tires put my family at risk. This dealer is dishonest and Dangerous. They charged me for 4 new tires total cost $492.35 when the set only cost $600 new and we only received 15% of the use of the tire, before they went bad. 1 tire going bad is unfortunate, 3 tires same problem is a Defect and they should have been replaced NO Charge. Anyway you need to get these tires off the road before someone has a serious accident or possibly already has.

Reported

Jul 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Sun Roof shattered while driving, a potentially dangerous situation.

Reported

Oct 2022

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

Heat appears to come from under the passenger side floor boards.

Reported

Sep 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

HELLO , the steering has excess freeplay ,wanders at most speeds , unsafe condition , have tried 3 sets of tires - and 2 alignment check --- help

Reported

Jun 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Lexus RX. The contact stated that while opening the hood to check the oil, the hood failed to stay open, fell, and struck the contact on the head. The contact sustained injuries to his head and headaches but, medical attention was not provided. The local dealer was contacted and informed the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was notified but no further assistance was provided. The approximate failure mileage was 41,000.

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

1 injuries

Our car never had any issues, and unexpectedly on Sunday October 10th while my husband was driving it - he heard a loud explosion underneath the car. Immediately there was smoke and then in matter a minutes the car was in flames. My husband had enough time to remove our daughter and the car seat but the car was completely destroyed. We want to know what happened- our car was in incredible condition, low mileage and always kept up on all the maintenance

Reported

Oct 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

Fire

TL* THE CONTACT OWNS A 2015 LEXUS RX350. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.

Reported

Mar 2021

Incident date

Mar 2021

Mileage

Not provided

Outcome flags

None reported

ENGINE ABRUPTLY STOPS AND I HAVE A 3 SECOND STALL, THEN THE CAR RESUMES NORMAL OPERATION. COULD BE A REAL SERIOUS ACCIDENT WITHOUT WARNING. THIS HAPPENED IN MOTION ON A HIGHWAY FROM A STOP LIGHT OR STOP SIGN OR PULLING OUT ONTO TRAFFIC.

Reported

Feb 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

MY DRIVER SIDE WINDOW TURNS COMPLETELY OUTWARD WHEN I START MY CAR. IT ALSO HAPPENS WHEN I LOCK THE DOOR. I HAVE TO PHYSICALLY TURN IT BACK TO THE CORRECT POSITION BEFORE I CAN DRIVE. I WENT TO THE LEXUS DEALERSHIP, AND WAS TOLD THAT IT WOULD COST ME OVER $1200 TO HAVE IT REPAIRED. I AM A DISABLED SENIOR, AND THIS IS A FINANCIAL HARDSHIP ON ME. BY KEEP TURNING THE MIRROR, I AM AFRAID IT MIGHT BREAK. I DON'T KNOW WHAT IS CAUSING THIS TO HAPPEN.

Reported

Feb 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

RECALL FOR FUEL DELIVERY PIPE -REPLACEMENT BECAUSE OF POTENTIAL LEAK, CAUSING A FIRE.

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

WHEN INITIALLY ENTERING MY VIN: [XXX] , RESULTS CAME UP AS A 2015 RX 330 WHICH IS INCORRECT. MINE IS AN RX 350. THIS LEFT ME UNSURE WHETHER OR NOT THE INFORMATION WHICH FOLLOWED WAS CORRECT???? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Reported

May 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

ON MARCH 17, 2020 WHEN BUCKLING MY DRIVER SIDE SEAT BELT, THE FEMALE END THAT IS SUPPOSE TO BE BOLTED INTO PLACE WAS ONLY ATTACHED BY WIRES. I LOOKED UNDER THE SEAT AND FOUND WASHER AND NUT ON THE FLOOR. MY SON HELPED ME REATTACH THE PARTS TOGETHER. ON MONDAY, I MADE APPOINTMENT WITH THE WILDE LEXUS OF SARASOTA. THEY REINSTALLED THE DRIVER SIDE SEAT BELT BUCKLE AND RETORQUED IT. I WAS TOLD BY THE COSTUMER SERVICE REPRESENTATIVE AT WILDE LEXUS THAT IT MAY HAVE WORKED IT'S WAY LOSE OR IT WAS INSTALLED IMPROPERLY AT FACTORY. EITHER WAY, I FEEL THIS IS A SERIOUS SAFETY HAZARD. I WOULD LIKE TO KNOW THAT THIS CAR AND OTHER LEXUS RX350 WOULD NOT HAVE SEAT BELTS FAILING. *TR

Reported

May 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

MY CAR STALLS ON ACCELERATION. NO CHECK ENGINE LIGHT COMES ON. I HAVE RESEARCHED THE INTERNET AND DISCOVERED THAT THERE ARE RECALLS FOR FUEL PUMP FAILURES ON SOME TOYOTAS I HAVE CHECKED WITH THE DEALER AND THE RECALL SITE USING THE VIN. NOTHING I BELIEVE I HAVE A DEFECTIVE FUEL PUMP THAT WAS INSTALLED ON MY VEHICLE. I WOULD APPRECIATE TOYOTA REPAIR IT. .

Reported

Mar 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

PAST TWO YEARS...MY CAR HAVE TOO MANY TIME PROBLEM ABOUT ENGINE....AFTER FEULING GAS ENGINE SHUTOFF WHILE CAR RUNNING...OR ENGINE SHUTDOWN WHEN WATTING TRAFFIC LIGHTS...

Reported

Mar 2020

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

THE PUSH-BUTTON (KEYLESS ENTRY) IGNITION DID NOT KILL THE MOTOR. MY CAR ENGINE RAN FROM APPROXIMATELY 6 P.M. IN AN ENCLOSED GARAGE DIRECTLY BELOW MY BEDROOM. AT 4:30 A.M. I WAS AWAKENED BY MY CARBON MONOXIDE DETECTOR. THE ENTIRE HOUSE WAS FILLED WITH TOXIC FUMES. FIRST RESPONDERS TO MY 911 CALL SAID THE DETECTOR DEFINITELY SAVED MY LIFE. I WAS A LITTLE DIZZY AND HAD A HEADACHE BUT WAS OK AFTER AWHILE. IT TOOK NEARLY 3 HOURS FOR THE FIRST RESPONDERS' CO2 MONITOR TO SHOW SAFE AIR THROUGHOUT MY HOUSE. I HAVE SINCE LEARNED THAT MANY PEOPLE HAVE DIED OR SUFFERED BRAIN DAMAGE UNDER THE SAME CIRCUMSTANCES, AND DOZENS OF PEOPLE HAVE TOLD ME THAT THEY EXPERIENCED SIMILAR FAILURES TO SHUT DOWN THE ENGINE. FORTUNATELY, THEIR CARS WERE NOT IN GARAGES WHEN IT HAPPENED TO THEM.

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD HESITATE TO ACCELERATE WHEN PRESSING THE ACCELERATOR PEDAL AND ON SEVERAL OCCASIONS THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LEXUS OF CHATTANOOGA (5800 LEE HWY CHATTANOOGA TN) HOWEVER THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

Reported

Jan 2020

Incident date

Oct 2015

Mileage

Not provided

Outcome flags

None reported

IN THE EARLY AFTERNOON OF NOVEMBER 24, 2019, MY WIFE WAS DRIVING HER 2015 LEXUS RX350 ON A HIGHWAY NEAR ATHENS, GEORGIA WHEN THE SUNROOF GLASS SUDDENLY EXPLODED WITHOUT WARNING, SENDING SHARDS OF GLASS THROUGHOUT THE INTERIOR CABIN OF THE VEHICLE.

Reported

Nov 2019

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

VEHICLE STATIONARY AT A MOBILE GAS STATION IN LAGUNA NIGUEL. ON OR ABOUT 10/2019. WHILE FILLING THE GAS TANK WITH GASOLINE, INSTAED OF THE FUEL BEING SHUT OFF WHILE FUELING AND THE FUEL SYATEM WAS FULL, THERE WAS OVER FLOW OF GASOLINE, CAUSING FUEL TO FLASH BACK ALL OVER THE PERSON FUELING AND COVERING LARGE AREAS OF SKIN AND CLOTHING.

Reported

Nov 2019

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 LEXUS RX350. WHILE DRIVING 60 MPH, THE CONTACT'S SUN ROOF EXPLODED. THE EXPLOSION WAS SO LOUD THAT THE CONTACT DROVE OFF THE ROAD. THERE WERE NO INJURIES AND NO CRASH. THE VEHICLE WAS TAKEN TO NALLEY LEXUS (980 MANSELL RD, ROSWELL, GA 30076, (404) 994-4325) WHERE IT WAS DETERMINED THAT IT WOULD NOT BE REPAIRED DUE TO WARRANTY ISSUES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 36,600. THE VIN WAS UNKNOWN. *DT*JB

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 LEXUS RX450H. THE CONTACT STATED THAT THE PASSENGER DOOR WOULD NOT LOCK MANUALLY OR WITH THE VEHICLE REMOTE. THE DOORS WOULD ALSO NOT LOCK WHEN THE VEHICLE WAS IN DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 52,000.

Reported

Jul 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

THE SUNROOF SHATTERED WHILE WE WERE DRIVING ON THE INTERSTATE. WE DID NOT SEE OR HEAR ANYTHING HITTING THE SUNROOF BEFORE IT SHATTERED.

Reported

Apr 2019

Incident date

Apr 2019

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING STRAIGHT AT 40 MPH, MY CAR WAS HIT BY AN ONCOMING VEHICLE DIRECTLY ACROSS THE FRONT OF MY CAR (BUMPER TO BUMPER IMPACT). I APPLIED MY BRAKES BUT WAS NOT AT A STOP AT TIME OF IMPACT. THE OTHER CAR'S AIR BAGS DEPLOYED, BUT NONE OF MINE DID. (AT THE START OF THE TRIP, THE CAR SENSORS ACCURATELY DETECTED 3 PASSENGERS.) MY CAR WAS TOTALED, ITS FRAME BENT & ENTIRE FRONT DESTROYED IN THE WRECK. INVESTIGATORS & MECHANICS STATED THEY BELIEVED THE AIR BAGS SHOULD HAVE DEPLOYED IN THIS CASE. I SUSTAINED INJURIES, INCLUDING CONCUSSION, WHIPLASH, LACERATIONS & BRUISES.

Reported

Jan 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

Crash 1 injuries

THE PRE-COLLISION SYSTEM WAS UNEXPECTEDLY ACTIVATED FOR NO APPARENT REASON. TRAVELLING ON THE INTERSTATE IN LIGHT TRAFFIC ON A CLEAR, SUNNY AFTERNOON, THE CAR BRAKES SUDDENLY ACTIVATED, SEAT BELTS CLINCHED WITH NO WARNING SOUND. THIS HAS HAPPENED TWICE IN THE LAST YEAR (COINCIDENTALLY, IT OCCURRED AT THE SAME AREA ON THE INTERSTATE). THE CAR WAS TAKEN, BOTH TIMES, AFTER THE INCIDENT FOR INSPECTION AT THE DEALER. THE SERVICE DEPARTMENT WAS NOT ABLE TO REPLICATE THE ISSUE OR FIND ANY PROBLEMS. FOR ME, THIS IS A SERIOUS SAFETY CONCERN. SUDDEN UNEXPECTED SEVERE BRAKING COULD RESULT IN A MAJOR REAR-END COLLISION.

Reported

Nov 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

VEHICLE WAS NOT LOCKING PROPERLY. TOOK IT TO THE DEALERSHIP WHILE IT WAS STILL UNDER WARRANTY. I WAS TOLD THAT ONE OF THE ACTUATORS WAS AT FAULT, AND IT WAS REPAIRED. ABOUT 3 MONTHS LATER, OR 4K MILES LATER SAME PROBLEM STARTED HAPPENING AGAIN. THIS TIME, THEY ARE SAYING IT IS ANOTHER ACTUATOR. AT THIS RATE, IT SEEMS LIKE I MAY HAVE TO KEEP CHANGING OR GETTING NEW ACTUATORS. THIS WOULD APPEAR TO BE SOME SORT OF DEFECT, AND IF THE DOORS ARE NOT LOCKING PROPERLY, I AM AFRAID IT COULD LEAD TO SOME WORSE SAFETY CONCERNS. THE DOOR DOESN'T UNLOCK OR OPEN ACCIDENTALLY. HOWEVER, IT DOESN'T LOCK AUTOMATICALLY, UNLESS IT IS MANUALLY LOCKED..

Reported

Oct 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

THE CENTER CONSOLE AND THE AREA AT THE BOTTOM OF THE DRIVER SEAT AS WELL AS THE VENT FOR THE BACKSEAT BECOMES EXTREMELY HEATED DURING DRIVING. IT'S EXTREMELY UNCOMFORTABLE AND SHOULD NOT OPERATE IN THIS MANNER. I'VE TAKEN IT BACK TO THE DEALER AND THEY CLAIM THAT IT HAS SOMETHING TO DO WITH A PIPE BENEATH? THIS SHOULD NOT BE. IF THE AC IS ON HOT AIR IS BLOWING OUT OF THE REAR VENT.

Reported

Oct 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 LEXUS RX350. WHEN STOPPED ON A SLIGHT INCLINE, THE VEHICLE HESITATED FOR A SECOND OR TWO WITHOUT WARNING. THE CONTACT CALLED HERB CHAMBERS LEXUS OF HINGHAM (141 DERBY ST, HINGHAM, MA 02043, 781-210-5200) AND THE TECHNICIAN EXPLAINED THAT THE VEHICLE HAD A COMPUTER SYSTEM THAT TRACKED THE VARIOUS DRIVING SPEED PATTERNS AND ADJUSTED THE SPEED CONTROL ACCORDING TO THE DRIVER'S DRIVING HABIT. THE TECHNICIAN INFORMED THE CONTACT TO USE THE SPORT MODE OR TO DEPRESS THE BRAKE PEDAL MORE AT AN INCLINE UNTIL THE VEHICLE WAS READY TO MOVE. THE FAILURE RECURRED APPROXIMATELY THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND TOOK INFORMATION FROM THE CONTACT WITHOUT OFFERING ANY TECHNICAL ADVICE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 17,500.

Reported

Aug 2018

Incident date

Jul 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 LEXUS RX350. WHILE OPERATING THE VEHICLE IN THE SNOW, THE WIPERS WERE UNABLE TO REMOVE THE SNOW FROM THE DRIVER'S SIDE OF THE WINDSHIELD DUE TO SNOW AND SALT ACCUMULATION. AFTER INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE SNOW AND SALT ACCUMULATION HAD CLOGGED THE WIPER FLUID NOZZLE, PREVENTING THE ABILITY TO SPRAY WINDSHIELD WIPER FLUID ONTO THE DRIVER'S SIDE OF THE WINDSHIELD. THE FAILURE IMPAIRED THE DRIVER'S VISION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LEXUS OF SMITHTOWN, 700 MIDDLE COUNTRY RD., ST. JAMES ,NY) WHO WAS UNABLE TO DIAGNOSIS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

Reported

Jul 2018

Incident date

Apr 2015

Mileage

Not provided

Outcome flags

None reported

THE COLLISION PROTECTION SYSTEM GOT ACTIVATED BY ITSELF WHILE DRIVING AT CRETIN LOCATION ON CRETIN ROADS CAUSING SELF HARD BREAKING AND THE SEAT BELT GOT FULL TIGHTENED , IF CAR BEHIND ME , THAT WELL END TO BAD CRASH FOR SURE ONE OF THE LOCATION WHERE THAT ALWAYS HAPPENS WHEN PASSING THREW ( REGARDLESS THE SINGLE MENTIONED DATE) IS ON DIFFIDENCE HWY , ANNAPOLIS MD 21401 (ONE MILE AFTER CROSSING CROWNSVILLE RD HEEDING WEST ) I CALLED LEXUS MAIN OFFICE , THEY SAID THEY DO NOT HAVE RECALL ON THIS MODEL AND WAS ADVISED TO VISIT A LEXUS DEALER , I VISITED LEXUS OF RICHMOND VIRGINIA , THEY CHECKED THE CAR AND THEY SAID THAT NOTHING WRONG FOUND ,

Reported

Jul 2018

Incident date

Jun 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT CALLED ON BEHALF OF HIS SPOUSE WHO OWNS A 2015 LEXUS RX350. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED INDEPENDENTLY AND CRASHED INTO A LIGHT POLE AND TWO PARKED VEHICLES. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

Reported

Jun 2018

Incident date

Feb 2018

Mileage

Not provided

Outcome flags

Crash

SUNROOF GLASS SHATTERED WHILE DRIVING 60 MILES AN HOUR ON A HIGHWAY IN MARYLAND.

Reported

Jun 2018

Incident date

Jun 2018

Mileage

Not provided

Outcome flags

None reported

ENGINE FIRE WHICH DESTROYED ENTIRE CAR ON A CLEAR 70 DEGREE DAY AT 65 MPH,OPERATOR IS NON SMOKER,ON A WELL MAINTAINED 4 LANE HIGHWAY CAR BURST INTO FLAMES AT 12:30PM CAR EXCLUSIVELY SERVICED AT AUTHORIZED LEXUS DEALERS AND ALL SCHEDULED MAINTAINANCE COMPLETED

Reported

Jun 2018

Incident date

Jun 2018

Mileage

Not provided

Outcome flags

Fire

ON JANUARY 2ND, 2018, MY DAUGHTER WAS ON HER WAY TO WORK WHEN SHE CALLED ME AT APPROXIMATELY 5:40AM STATING HER DRIVER'S SIDE CAR DOOR CAME WIDE OPEN WHILE DRIVING ON ROUTE 59. BEFORE SHE LEFT, ALL DOORS WERE LOCKED AND EVERYTHING WAS NORMAL. ON THE SAME DAY EVENING WE WENT TO LEXUS DEALERSHIP. HOWEVER, AFTER A LONG WAIT, THEY INFORMED US THAT IT WAS QUITE BUSY AND WE SHOULD MAKE AN APPOINTMENT FOR 2 DAYS LATER. THEY LET US LEAVE THE DEALERSHIP WITHOUT INVESTIGATING THE MATTER ALTHOUGH THEY KNEW THE SERIOUS PROBLEM. ON JANUARY 4TH, WE WENT TO THE DEALERSHIP. THEY COULD NOT FIND THE CAUSE OF THE ISSUE AND THEY DID LUBRICATION ON THE HINGES. THEY MENTIONED IT MAY BE DUE TO THE COLD WEATHER. WE WERE IN BLIND TRUST AND LEFT THE DEALERSHIP THINKING THE PROBLEM HAS BEEN LOOKED AT AND SOLVED. ON JANUARY 10TH, 2018, IT HAPPENED AGAIN. THIS TIME WHILE SHE WAS STARTING HER DRIVE FROM WORK TO HOME IN THE PARKING LOT. AGAIN, WITH ALL DOORS LOCKED AND NO WARNINGS. SUBSEQUENTLY WE WENT TO LEXUS OF NAPERVILLE DEALERSHIP ON JANUARY 12TH. THIS TIME WE WERE VERY FIRM AND WE REFUSED TO DRIVE THE VEHICLE. THE DEALERSHIP HAS KEPT THE CAR AND WE HAVE BEEN GIVEN THE LOANER VEHICLE.

Reported

Jan 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

WHEN DRIVING UPHILL ON A LOCAL CITY STREET, WHERE THERE WAS A METAL PLATE IN THE ROAD, MY LEXUS RX350, WOULD DETECT THE METAL PLATE, AND APPLY THE PRE-COLLISION SYSTEM. WHEN I REPORTED THIS ISSUE TO THE DEALERSHIP, THEY OFFERED TO SHUT OFF THE PRE-COLLISION SYSTEM AS A WORK AROUND. I WAS TOLD THAT THE SYSTEM WAS WORKING PROPERLY AND THAT THERE WAS A "WARNING" ABOUT THE POTENTIAL FOR THIS TO HAPPEN IN THE MANUAL. I REPORTED THIS ISSUE TO LEXUS CORPORATE AS WELL. I COULD REPRODUCE THIS ISSUE AND OFFERED BOTH THE DEALERSHIP AND CORPORATE TO VIEW THE VIDEO. BOTH DECLINED MY OFFER. I AM CONCERNED FOR BOTH FOR THE FUTURE DRIVERS OF THIS RX350 AND THOSE WHO ARE TRAVELING BEHIND WHO MAY HAVE THIS RX350 UNEXPECTEDLY STOP IN FRONT OF THEM. I ALSO ASKED BUT WAS NOT GIVEN AN EXPLANATION, BY EITHER THE DEALERSHIP NOR CORPORATE, AS TO WHY THIS IS NOT THE SAME ISSUE THAT WAS ADDRESSED IN THEIR RECALL NUMBER 15V728000, DATE 11/03/2015.

Reported

Nov 2017

Incident date

Aug 2017

Mileage

Not provided

Outcome flags

None reported

LEXUS RX350 HAS NO AC BUTTON ON THE DASH BOARD. IT HAS A VOICE COMMAND WHICH IS INEFFECTIVE. THE AC STAYS ON ALL THE TIME WHEN THE CAR IS RUNNING AND WITH FAN ON. THERE ARE 4 MONTHS OUT OF A YEAR ONE DOES NOT NEED AC ON, JUST AIR IS ENOUGH. IN ORDER TO ACHIEVE JUST AIR (NO AC ON), ONE HAS TO USE A COMPUTER MOUSE ON BOARD GO TO THE MENU, CLICK ON CLIMATE CONTROL, THEN CLICK ON AC TO TURN OFF AC WHILE DRIVING THE CAR. THIS ON BOARD COMPUTER MANEUVERING WHILE DRIVING IS A MAJOR SAFETY ISSUE. IT IS ANALOGOUS TO TEXTING WHILE DRIVING! I ALMOST GOT INTO AN ACCIDENT WHILE PERFORMING TURNING OF AC TASK WHILE DRIVING. WHEN I USED THE VOICE COMMAND ON BOARD AND ASKED TO TURN OFF THE AC, THE SYSTEM TURN OFF THE ENTIRE SYSTEM. I CONTACTED LEXUS ABOUT THIS AND REQUESTED EITHER TO INSTALL AN AC BUTTON ON THE DASHBOARD OR UPGRADE THE VOICE COMMAND SOFTWARE SUCH THAT IT WILL TURN OFF JUST THE AC INSTEAD OF TURNING OFF THE ENTIRE SYSTEM. LEXUS REFUSED THIS SAFETY ISSUE. I REQUEST NHTSA TO ORDER LEXUS TO CORR3CT THE SAFETY ISSUE EITHER BY INSTALLING AN AC BUTTON ON THE DASHBOARD OR UPGRADE THE VOICE COMMAND SOFTWARE. THANKS MUCH.

Reported

Oct 2017

Incident date

Oct 2017

Mileage

Not provided

Outcome flags

None reported

UPON ENTERING MY GARAGE, THE CAR SURGED FORWARD WHEN I SLIGHTLY APPLIED A LITTLE PRESSURE TO THE GAS PEDAL. I TURNED THE WHEEL TO AVOID A STRAIGHT ON COLLISION, BUT STILL SUSTAINED MUCH DAMAGE TO BOTH CAR AND HOME. THIS WAS NOT THE FIRST TIME IT SURGED, BUT WAS CERTAINLY THE MOST SEVERE SINCE THERE WAS NOWHERE TO GO. THE SURGE OCCURRED AFTER APPLYING PRESSURE TO THE GAS PEDAL AFTER A STOP IN FRONT OF THE GARAGE TO OPEN THE DOOR. IN THE PAST, THE SURGE HAS ALWAYS OCCURRED (WHEN IT DOES HAPPEN) AFTER A STOP IN TRYING TO PROCEED FORWARD. THE CAR WOULD 'JUMP'. NO AIRBAG DEPLOYED.

Reported

Sep 2017

Incident date

Sep 2017

Mileage

Not provided

Outcome flags

Crash

BRAKING SYSTEM OF THE CAR FAILED. I COULD NOT STOP THE CAR AND ALL THE WARNING LIGHTS, ENGINE WARNING LIGHTS, CHECK HYBRID SYSTEM, AND VEHICLE WARNING LIGHTS APPEARED ON THE DASHBOARD OF THE CAR. THE CAR WAS PURCHASED NEW WITH 71 MILES, THE CAR WAS NEVER IN AN ACCIDENT, THE CAR HAD NOTHING INSTALLED TO IT, THE CAR WAS SERVICED BY LEXUS FOR 10,000 MILE OIL CHANGE, AND THE CAR HAD 14693 MILES WHEN THE BRAKING SYSTEM FAILED ON AUGUST 7, 2017. THE CAR WAS DRIVEN ON A SUNNY DAY ON DRY FLAT ASPHALT ROAD IN CHICAGO ILLINOIS. THE BRAKING SYSTEM FAILURE OCCURRED AT FOSTER AVENUE AND CALIFORNIA AVENUE. ONCE ALL THE WARNING LIGHTS APPEARED ON THE DASHBOARD AS LISTED ABOVE, THE BRAKES IN THE CAR STARTED TO PUMP UP AND DOWN EVERY SECOND BY ITSELF. THE CAR WAS UNABLE TO STOP AS I FORCEFULLY STEPPED ON THE BRAKES. THE BRAKES CONTINUE TO PUMP UP AND DOWN SO I HAD TO VEER THE CAR TO THE RIGHT SIDE OF THE STREET WHILE PRESSING ON THE PARKING BRAKES OF THE CAR TO STOP THE CAR. THE BRAKES CONTINUE TO PUMP UP AND DOWN FOR 10 MINUTES UNTIL I WAS ABLE TO FORCEFULLY STEP ON THE BRAKES AGAIN TO SHIFT THE CAR INTO PARK TO TURN OFF THE CAR. ONCE THE CAR WAS TURNED ON AFTER 20 MINUTES THE CHECK HYBRID SYSTEM AND A YELLOW TRIANGLE WITH AN EXCLAMATION MARK LIGHTS APPEARED ON THE DASHBOARD OF THE CAR. I WOULD HAVE BEEN IN A SERIOUS OR FATAL ACCIDENT IF THE BRAKING SYSTEM HAD FAILED SINCE I WAS 2MILES FROM ENTERING THE HIGHWAY TO GO TO WORK. THE CAR WAS DRIVEN TO LEXUS DEALERSHIP WHERE IT WAS IDENTIFIED THAT A MAJOR INTERNAL BRAKING SYSTEM FAILURE OCCURRED BETWEEN THE SKID CONTROL ECU AND CAR'S ENGINE. IF THE CAR DID NOT HAVE MANUAL PARKING BRAKES TO SLOWLY APPLY AND STOP THE CAR, I WOULD HAVE BEEN IN A SERIOUS OR FATAL ACCIDENT ON FOSTER AVENUE IN CHICAGO, ILLINOIS. IF THE BRAKING FAILURE HAPPENED ON THE HIGHWAY AT SPEEDS OF 55MILES, I WOULD HAVE BEEN KILLED OR IN A MULTICAR FATAL ACCIDENT.

Reported

Sep 2017

Incident date

Aug 2017

Mileage

Not provided

Outcome flags

None reported