2011 Lexus RX

ABS, BRAKE, TRACTION CONTROL & YIELD LIGHTS ARE ON AND BEEPING SOUND. ALSO BRAKE PEDAL IS HARD!!!!!

Reported

Oct 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2011 Lexus RX350. The contact stated that while driving approximately 55 MPH the front driver seat heater was activated and moments later smoke and flames were present coming from the center console of the vehicle. After stopping and exiting the vehicle the fire department was called to the scene and extinguished the flames. During the incident, the vehicle was destroyed and later towed away by the insurance company. No injuries were reported and no police or fire reports were taken. The cause of the fire was not determined. The manufacturer and local dealer were not contacted regarding the incident. The failure mileage was 150,000.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

Fire

Rear control arms are rusted and can break and cause an accident.i went for an alignment and they couldn’t do the full alignment beater of the corrosion

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

Tranmission failure around 100k miles. Spoke to few others with similar engine and transmission from lexus who had similar issues. This could be a widespread issue. Costs between 6 to 9 thousand dollars to fix.

Reported

Apr 2024

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

My 2011 Lexus RX350 was running fine as I ran errands for groceries and other items around town one day. Then, out of the blue, I realized that after returning home and parking in my garage, there was a trail of oil in my driveway, leading to my vehicle. I looked under the engine area and noticed a pool of oil. I had a certified mobile mechanic come to my home and provide a diagnosis. This diagnosis was that a hole had formed in the rubber Engine Oil Cooler Line, and drained nearly all the oil in my engine. He mentioned that one more mile and I could have had total engine failure. He proceeded to replace it with a new Genuine Lexus, all metal Oil Cooler Line. I contacted Lexus about this incident, but they provided no compensation for this occurrence, even though there was a short 4-year technical service bulletin they issued barely a year after production, that called out this was indeed a flaw in their design. After doing some research, I see this is a VERY common issue, with many in the past most recent years having this very issue. Yet, Lexus has not recalled this, nor reimbursed those that have suffered from this manufacture defect. I am really hoping that something can be done by NHTSA and/or Lexus to resolve this issue that I am certain is still plaguing thousands of Lexus owners on the road, and putting our and those around us' safety at risk. Surely, a part that obviously and very consistently degrades over the course of 5+ years so often, needs to be addressed and recalled for the sake of safety and integrity.

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

I was driving my 2011 Lexus RX 350 on July 7, 2023, to a swimming pool. I was pulling into a parking spot just rolling to a stop with my foot on the brake. The car suddenly accelerated with grate speed and ran on the curb of the sidewalk forward to a small rock wall, I immediately turned the vehicle to the right and pressed down on the brakes, but the vehicle kept moving about 45 feet and came to a stop after crushing another two vehicles in the parking lot. These two vehicles were destroyed and not repairable according to the insurance company. For my car the right front side was crushed and both airbags on the drive side deployed, and my chest and legs were injured by the airbags. The biggest injury was my mental injury which made me unable to return to normal life.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

Crash 1 injuries

On Saturday July 15, 2023, at between about 8:00 and 8:30 a.m. CDST the vehicle was parked overnight in a garage, spontaneously caught fire and burned and was a total loss. There was a smell I would associate with an electrical fire. People reported hearing a car alarm and a "popping sound" before the fire. The fire department extinguished the fire and had the car towed out of the garage of a condominium association. Fire damage to property (except the subject car) was minimal but there was extensive smoke. In my opinion based on this incident, electric/hybrid cars should not be parked indoors.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

Fire

The contact owns a 2011 Lexus RX450H. The contact stated that while her husband was driving at an undisclosed speed, the brake pedal was depressed, but the vehicle failed to stop immediately. The ABS warning light was illuminated. The vehicle was towed to an independent mechanic; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle warranty had expired. The failure mileage was approximately 121,000.

Reported

Apr 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

Oil poured out under vehicle under right side passenger side from oil cooler line overnight in my garage. Lexus stated that I was lucky that this did not occur while driving as oil would have blown completely out due to the pressurized line and damaged the engine. There was no warning lights on. I backed the car out of the garage leaving a stream of oil and discovered the problem. I had the vehicle towed to the dealership as I never saw anything like this. According to Lexus service representative this is a known defect and has been upgraded by Lexus to a solid metal line at failure only but only for a specific amount of time. (Evidently the vehicle was manufactured with a part metal and part rubber coolant line that split on the rubber portion of the line.) Seems to me that this should have been a recall to prevent major damage to the vehicle and during driving hazard to consumer as the vehicle would stopped completely as oil would be blown out completely. My cost was estimated and paid for at $695.00. I think this should have been a recall.

Reported

Dec 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

Oil cooler line ruptured while driving. Lexus issued an extended warranty to 12/31/2016 on the Oil Cooler Line. Lexus sent an advisory letter to owners of record several months prior to our purchase. Our dealer: Rohrich Lexus, did not inform us of the problem when purchased 09/2014. Nor did they address the problem when they serviced the vehicle in 08/16, an oil change. Now we have $500 plus in repair costs for the Oil Cooler Line replacement which could have been avoided if Rohrich Service Department had advised us of the Extended Warranty that covered our vehicle. THE OIL COOLER LINE WAS RUBBER AND THE FIX WAS A METAL LINE.

Reported

Oct 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2011 Lexus RX350. The contact stated while driving 60 MPH, an abnormal clicking sound was coming from the vehicle. The contact stated that the AWD and oil pressure warning lights were illuminated. The contact pulled over and discovered oil leaking from the vehicle. The vehicle was towed to the dealer and the contact was informed that the oil cooler line was leaking. The manufacturer was notified of the failure and referred her to an authorized Lexus dealer for assistance. The contact expressed concerns that the failure could have resulted in loss of vehicle control due to traction, as well as a potential for the vehicle to catch on fire due to the oil leak. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 118,000.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

I have never had any issues with the oil and this car has had all of its oil changes on time and regular. Last evening I was driving home and the low oil pressure light came on. Within moments I started hearing a knocking Noise. I parked the car cause I was at home at that time and I checked the next morning and there is no oil in the car now. There's oil all underneath the undercarriage. I looked online and found a story of another guy this happened to and it ended up being an oil cooler pipe. I guess these are rubber and there's a recall warranty notice on these. My car has not been driven since I parked it. Please advise. Car is included in this warranty recall.

Reported

Dec 2021

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

Something had broken causing oil draining out of the car while driving on the highway. The car lost power and I pulled over immediately and shut off the engine. I opened the hood and saw nothing wrong, however when I checked the oil, there was no oil. I then proceeded to look under the car and there was oil all over the under carriage. I then did a walk around and found oil all over the back side. Me and my family were stranded while we waited for a tow truck. We had the tow truck take the RX350 to the local Lexus (Kuni in Denver) dealership where this car has been serviced all its life. When I received the initial call from the service department, He had said he is 99% sure this is the oil cooler pipe. He then said this is a known defect in the design of this part. When I googled "RX350 oil cooler pipe" numerous complaints came back. The initial design is rubber and now they installed one that is metal. This could have been fatal if we had traffic near us. Also this could have major damage to the engine. This should have been recalled however Lexus decided not to and just call it a warranty notice. Even with all the information out there about this highly defective part, the dealership would not cover the cost and told us to directly deal with Lexus. If anyone is reading this, and you have not change out this part, I would get this done! It is not an if this will happen, it is when it will happen. The design of this pipe is elementary and will fail. I thought Lexus being a luxury manufacturer would take more care with their customers! But as you can see, they are not.

Reported

Jul 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

While driving Brake & Abs warning lights displayed on the dash with the warning brake malfunction, Took it to the shop they diagnose Bad brake module. My brake pads & rotors and all scedule maintenance uptodate.

Reported

May 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 LEXUS RX 450H. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE BUT NONE OF THE AIR BAGS DEPLOYED. THE CONTACT WAS THE ONLY PERSON THAT SUSTAINED INJURIES (BODY SORENESS) BUT DID NOT SEEK MEDICAL TREATMENT. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED DURING THE INCIDENT. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

Reported

May 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

Crash 1 injuries

AIRBAGS FAILED DURING A MAJOR ACCIDENT

Reported

May 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

Crash

TL* THE CONTACT OWNS A 2011 LEXUS RX 450H. THE CONTACT STATED WHILE AT A STANDSTILL, THE ABS AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LEXUS OF RICHMOND (9703 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 323-8000) WHERE IT WAS DIAGNOSED WITH NEEDING THE BRAKE BOOSTER TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 168,000.

Reported

Feb 2021

Incident date

Jun 2018

Mileage

Not provided

Outcome flags

None reported

MY 2011 LEXUS RX 350 HAS A FRONT TIMING COVER LEAK. TO FIX THE FRONT TIMING COVER LEAK, THE DEALERSHIP HAS AN ESTIMATED PRICE OF $4,000.00. IN ORDER TO REPLACE A GASKET ON THE TIMING COVER, MANY ACCESSORIES AND PARTS NEEDS TO BE REMOVED. I THINK IT IS A SAFETY ISSUE IF THE ENGINE IS LOSING OIL AND IT STOPS RUNNING. I ALSO BELIEVE THAT IT IS A POOR ENGINEERING DESIGN, OR A MANUFACTURER ERROR. IN ORDER TO REPLACE A SIMPLE GASKET, IT REQUIRES MONUMENTAL EFFORT AND EXPENSE. THERE ARE MANY OTHER GASKETS IN THE CAR ENGINE THAT ARE EASILY ACCESSIBLE AND LASTS MUCH LONGER.

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

OUR 2011 LEXUS RX 350 OIL COOLER LINE FAILED CAUSING ENGINE DAMAGE. A FAMILY MEMBER WAS DRIVING AND THE LOSS OF MOTOR OIL COULD HAVE LOCKED THE ENGINE AND CAUSED AN ACCIDENT. LEXUS IS WILLING TO PAY FOR THE PART, BUT NOT REPAIR THE DAMAGE CAUSED BY THE FAILED OIL COOLER LINE.

Reported

Oct 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

THE OIL COOLER PIPE BROKE ON MY 2011 LEXUS RX450H STARVING THE ENGINE OF OIL AS I WAS DRIVING HOME FROM WORK. THE PART IS CURRENTLY UNDER WARRANTY ENHANCEMENT BY LEXUS AND IS A KNOWN PROBLEM ON MY MODEL YEAR OF VEHICLE. THE MALFUNCTION IS PARTICULARLY INSIDIOUS AS OIL ONLY LEAKS WHEN THE ENGINE IS RUNNING, HOWEVER WITH A HYBRID WHEN THE VEHICLE STOPS THE ENGINE STOPS AND SO DOES THE LEAK AT LEAST UNTIL YOU HAVE REACHED A HIGH ENOUGH SPEED FOR THE ENGINE TO KICK BACK ON AGAIN. IN MY SITUATION I RECEIVED NO CHECK ENGINE LIGHTS, OIL LIGHTS OR ANY OTHER INDICATION OTHER THEN SUDDENLY IT FELT LIKE MY ENGINE WAS RUNNING A LITTLE ROUGH. I IMMEDIATELY PULLED OVER (I WAS JUST ON A CITY STREET) AND FOUND THE BACK OF THE VEHICLE WAS COVERED IN OIL. I HAD THE VEHICLE TOWED TO THE LOCAL LEXUS DEALERSHIP WHO IDENTIFIED THE ISSUE AS THE OIL COOLER PIPE AND LEXUS CORPORATE PAID FOR THE REPAIR UNDER THEIR WARRANTY ENHANCEMENT. WHEN I PICKED THE VEHICLE UP FROM LEXUS OF ALBUQUERQUE I DIDN'T EVEN MAKE IT TWO MILES AWAY FROM THE DEALERSHIP BEFORE I STARTED GETTING ALL KINDS OF LIGHTS FLASHING ON MY DASH AND THE ONLY POWER I HAD TO MOVE THE VEHICLE WAS THE ELECTRIC HYBRID DRIVE. THE VEHICLE WAS TOWED BACK TO LEXUS WHICH INFORMED ME A FEW DAYS LATER THAT THE ENGINE HAD SEIZED. I OPENED A NEW CASE WITH LEXUS CORPORATE CONCERNING THE ENGINE ISSUES SINCE MY ENGINE FAILURE WAS A RESULT OF THE WARRANTIED PART FAILING. LEXUS'S ULTIMATE ANSWER WAS SORRY, BUT WE ARE UNWILLING TO HELP YOU AS WELL AS THE ANSWER FROM THE DEALERSHIP. IM THE ORIGINAL OWNER OF THE VEHICLE AND IT HAS ONLY EVER BEEN SERVICED AT LEXUS DEALERSHIPS, AND NOT ONCE DID A SERVICE ADVISOR/MANAGER INFORM ME THAT THIS PART WAS A POTENTIAL PROBLEM. FOR SUCH AN INTEGRAL PART THAT WAS POORLY MANUFACTURED AND CAN CAUSE SUCH EXPENSIVE AND CATASTROPHIC DAMAGE THE OIL COOLER PIPE NEEDS TO BE RECALLED.

Reported

Sep 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 LEXUS RX450H. THE CONTACT STATED THAT THE ENGINE FAILED. WHILE HER HUSBAND WAS DRIVING, THERE WAS BLACK SMOKE COMING OUT FROM THE EXHAUST PIPE. THE DRIVER COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO LEXUS OF ALBUQUERQUE, 4821 PAN AMERICAN FWY, , ALBUQUERQUE, NM 87109, AND WAS DIAGNOSED THAT THE OIL COOLER PIPE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AFTER THE REPAIR THE ENGINE SEIZED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER BUT WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER HOWEVER, THE CONTACT STATED THAT THE MANUFACTURER CLOSED THE CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. *DT CONSUMER STATED OIL LEAKS WHEN ENGINE IS RUNNING. ALSO, CONSUMER HAD NO CHECK ENGINE INDICATOR OR OIL LIGHTS DURING THE INITIAL FAILURE.*JB

Reported

Aug 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

AS WE WERE DRIVING, MY CAR SUDDENLY STARTED RUNNING ROUGH, ENGINE STARTED SPUTTERING, CAR THEN SLOWED DOWN, SEVERAL WARNING LIGHTS APPEARED ON THE DASHBOARD, AND THEN CAR ABRUPTLY STALLED IN THE MIDDLE OF THE ROAD AND COULD NOT BE RESTARTED. WE HAD TO PUSH THE CAR TO THE SIDE OF THE ROAD IN A SAFE PLACE UNTIL A TOW TRUCK ARRIVED TO TOW IT AWAY. I RESEARCHED AND LEARNED THRU SEVERAL MEDIA RELEASES THAT A SAFETY RECALL WAS RECENTLY ISSUED AND CURRENTLY IN AFFECT TO COVER THIS SAME EXACT ISSUE IN SEVERAL TOYOTA AND LEXUS MODELS. 1.8 MILLION CARS ARE AFFECTED UNDER THIS SAFETY RECALL. MY CAR EXPERIENCED THE IDENTICAL ISSUE AND UPON MECHANIC'S INSPECTION WAS CONFIRMED TO HAVE A FAILED/FAULTY FUEL PUMP THAT NEEDS TO BE COMPLETELY REPLACED. CAR IS UNUSABLE, REPAIR IS COSTLY AND SHOULD BE COVERED DUE TO NATURE OF DEFECT, UNDER THE RECALL. WE'VE COME TO TRUST THE TOYOTA AND LEXUS BRAND AS WE'VE ONLY OWNED TOYOTA AND LEXUS VEHICLES OVER SEVERAL YEARS. THIS SAFETY ISSUE IS DANGEROUS/UNACCEPTABLE AND HOPE WE'LL RECEIVE THE CUSTOMER SERVICE WE'VE COME TO EXPECT AND APPRECIATE AS LOYAL CUSTOMERS. THANK YOU. *TR

Reported

May 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

SPIRAL CABLE: HORN HAS STOPPED WORKING

Reported

Nov 2019

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

HYDRAULIC HOOD SUPPORTS FAILED CAUSING HOOD TO FALL SUDDENLY ALMOST STRIKING CHILD. NO OTHER SUPPORTS AVAILABLE UNDER HOOD TO PREVENT HARM OR INJURY. SIMILAR REPAIR WAS PROVIDED FOR TRUNK ON 2004 TOYOTA SIENNA BY MANUFACTURE DUE TO SAFETY CONCERN. THIS IS A FAULTY DESIGN THAT SHOULD NEVER FAIL DUE TO RISK OF SERIOUS HEAD OR NECK INJURY. PLEASE RESPOND BACK.

Reported

Oct 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

HOW CAN I CONFIRM THAT MY AIRBAG LIGHT HAS NOT BEEN DISABLED?

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

I WAS DRIVING AT APPROXIMATELY 40 MILES PER HOUR AND BEGAN BREAKING BEHIND TRAFFIC AT A STOP LIGHT. I WAS PRESSING DOWN ON THE BRAKE PEDAL AS HARD AS I COULD, THE TIRES BEGAN TO GRIND AND I COULD HEAR AND FEEL THE ENGINE REVVING BECAUSE THE CAR WAS TRYING TO ACCELERATE FORWARD. WHEN THE CAR WAS FAILING TO COME TO A COMPLETE STOP, I PUT THE CAR IN THE "PARK" GEAR. THE CAR QUICKLY CORRECTED WHAT WAS GOING WRONG. THIS WAS THE THIRD OCASSION AND MOST SEVERE. IT'S BEEN MORE THAN TWO YEARS OR SO SINCE THE FIRST TWO OCCURRENCES. I REPORTED THE FIRST TWO INSTANCES, WHEN I TOOK MY CAR IN TO LEXUS FOR REGULAR MAINTENANCE SERVICE. THEY DIDN'T FIND ANY DEFECT. THE FIRST OCCASIONS, I WAS ON A PARKING LOT DRIVING SLOWLY LOOKING A PLACE TO PART AT A RETAIL ESTABLISHMENT.

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, NOTICED SMOKE EMERGING FROM THE ENGINE COMPARTMENT. NO WARNING INDICATORS ILLUMINATED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE POLICE WAS ALSO PRESENT. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A THIRD PARTY COMPANY EVALUATED IT, THEY DIAGNOSTIC WAS UNKNOWN CAUSE FOR THE FIRE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

Reported

May 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

Fire

HIGH PRESSURE ENGINE OIL COOLER HOSE RUPTURED CAUSING AN IMMEDIATE LOSS OF ALL ENGINE OIL AND STRANDING MY GRANDDAUGHTER IN THE OUTBACK. THE VEHICLE WAS BEING DRIVEN ON A COUNTY HIGHWAY IN THE COUNTRY. THE VEHICLE WAS IN MOTION WHEN THE RUPTURE OCCURRED. IT APPEARS THAT LEXUS IS AWARE OF THIS PROBLEM BUT DID NOT CONTACT ME NOR APPLY THE WARRANTY EXTENSION FOR MY CASE. I FEEL A RECALL IS WARRANTED DUE TO THE ABRUPT FAILURE OF THE HOSE, ENGINE DAMAGE CAUSED, AND THE LIKELY HOOD OF BEING STRANDED IN THE MIDDLE OF NOWHERE.

Reported

May 2019

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

THE COOLANT LEAKED IN MY GARAGE. ENGINE MAKING SOME NOISES WHILE THE CAR IS STATIONARY. DIAGNOSED AS HAVING A BAD WATER PUMP CAUSING A COOLANT LEAK.

Reported

Apr 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

MY 2011 LEXUS RX350 HAS RUBBER OIL COOLER HOSE AND LEXUS USA WILL NOT REPLACE THE PRESSURIZED RUBBER HOSE DESPITE KNOWN INCIDENTS OF CATASTROPHIC FAILURE OF THE PART. ON SOME RX350 MODELS, LEXUS HAS AN EXTENDED WARRANTY AND REPLACEMENT IN CASE THE PART IS LEAKING OIL, BUT I WAS TOLD BY LEXUS THAT MY PARTICULAR VIN IS NOT ELIGIBLE FOR THE EXTENDED WARRANTY. BUT EVEN IF I HAD THE WARRANTY, LEXUS WILL NOT PREEMPTIVELY REPLACE THE PART, DESPITE 1) SAFETY CONCERN OF FAILURE ON HIGHWAY AT HIGH SPEEDS AND FIRE HAZARD RISK, 2) POTENTIAL CATASTROPHIC ENGINE FAILURE AS THE LINE WOULD RUPTURE AND ALL OIL WOULD BE LOST WITHIN SECONDS AND ENGINE WOULD SEIZE AND 3) POTENTIAL ENVIRONMENTAL DAMAGE OF LOSS 6.4 QUARTS OF OIL OVER ROADWAYS. PLEASE CONSIDER ADVISING LEXUS TO DO A SAFETY RECALL ON ALL RUBBER OIL COOLER HOSE PARTS. THANK YOU.

Reported

Mar 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

CLICKING SOUND WHEN TURNING RIGHT OR LEFT

Reported

Jan 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

SOME HOW THE OIL WAS LEAKING ,I DON T KNOW WHY?LUCKY ME I WAS AT HOME DOING THE YARD WORK WHEN I SAW THIS MASSIVE OIL LEAKING ON MY DRIVE WAY

Reported

Sep 2018

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

SOMETHING IN THE DASHBOARD CONSOLE BY THE RADIO HAS OVERHEATED, MELTING THE AC VENT ON THE FRONT PASSENGER SIDE. LITTLE FLECKS OF PLASTIC STARTED BLOWING OUT OF THE VENT, AND WHEN I LOOKED INSIDE THE VENT, I COULD SEE WHERE THE LOUVERED PIECES ARE MELTED.

Reported

Sep 2018

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

PARKED IN DRIVEWAY IN BACK OF HOUSE, BESIDE DECK AFTER SHORT TRIP TO STORE. SMELLED A MELTING SMELL OUTSIDE. MAYBE FIVE MINUTES LATER THE SMELL STARTED COMING INSIDE THE HOUSE. WE LOOKED OUTSIDE AND SAW SMOKE AND THOUGHT THE HOUSE WAS ON FIRE. WE WENT OUTSIDE AND THERE WAS SMOKE AND FLAMES COMING FROM UNDER THE HOOD. SPRAYED CAR WITH FIRE EXTINGUISHER, WHICH DID NOTHING, THEN USED WATER HOSE TO SPRAY FRONT OF CAR TO KEEP FROM THE HOUSE CATCHING ON FIRE. CAR WAS MAKING POPPING NOISES, LARGE AMOUNTS OF SMOKE AND STRONG SMELL. ALL NEIGHBORS CAME OVER IT WAS STRONG. FIRE DEPARTMENT SPENT OVER AN HOUR PUTTING OUT FIRE AND USED THEIR WHOLE TANK OF WATER. FRONT END MELTED, TIRES POPPED, DASHBOARD AND WINDSHIELD DESTROYED. CAUSE IS UNKNOWN

Reported

Aug 2018

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

Fire

12/7/2017 I PULLED INTO MY DRIVEWAY TO PARK AT 1 PM. I SLOWED DOWN I HAD MY FOOT ON THE BRAKE, I WAS PUTTING IT INTO THE PARK POSITION WHEN THE CAR LUNGED FORWARD AND AND PUT A HOLE IN THE GARAGE DOOR AND KNOCKED IT OFF TRACK.I WAS STUNNED & SURPRISED.MY HUSBAND AND I COULD NOT DUPLICATE THIS ACTION. ON 12/14/17 I PULLED INTO THE PARKING LOT AT FOY PARK IN BURBANK CA. I SLOWLY PULLED INTO A PARKING SPACE ,MY FOOT WAS ON THE BRAKE AS I PUT THE CAR INTO THE PARK POSITION THE ENGINE REVVED AND THE CAR TOOK OFF OVER A CEMENT PARKING BLOCK AND OVER THE CURB, WENT THROUGH A CHAIN LINK FENCE AND LANDED IN THE BRUSH WITH 3 WHEELS OFF THE GROUND AND THE ENGINE WAS STILL RACING WITH MY FOOT ON THE BRAKE. ON 12/15/17 THE DAY AFTER I DROVE INTO MY DRIVEWAY ABOUT 2 PM. MY FOOT WAS ON THE BRAKE I PUT IT INTO PARK AND IT DID THE SAME [XXX] THING AND 5 FEET MY FRIEND [XXX] WITNESSED IT. THAT WAS IT FOR ME I HAD IT TOWED TO KEYES LEXUS TOYOTA AND NEVER DROVE IT AGAIN. KEYES SAID THEY COULD FIND NOTHING WRONG WITH IT AND I KNOW FROM CHECKING ON LINE WITH MY FRIEND [XXX] THAT OTHER PEOPLE HAVE HAD THE SAME PROBLEM IN THE U.S. I AM DEEPLY WORRIED THAT THIS CAR WILL BE SOLD AGAIN AND SOMEONE WILL BE INJURED OR KILLED. THERE ARE 64437 MILES ON THE ODOMETER WHEN TRADED IN.PLEASE HELP !! I WAS THE ONLY PERSON INJURED, SUFFERING BACK AND NECK INJURES AND I AM STILL BEING TREATED I'M A LITTLE AFRAID OF DRIVING ANY CAR AT THIS POINT BUT I WILL WORK THROUGH IT.. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Reported

Mar 2018

Incident date

Dec 2017

Mileage

Not provided

Outcome flags

Crash 1 injuries

I HAVE CONTACTED LEXUS MULTIPLE TIMES AND THEY SAY THEY DON'T HAVE PARTS TO FIX AIRBAG

Reported

Mar 2018

Incident date

Oct 2015

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNED A 2011 LEXUS RX350. WHILE PULLING INTO A PARKING LOT, THE VEHICLE ACCELERATED TO 50 MPH. AS A RESULT, THE VEHICLE CRASHED INTO A WALL AND REVERSED AT 50 MPH. THE CONTACT SWITCHED THE GEAR BACK INTO DRIVE AND THE VEHICLE ACCELERATED AGAIN, WHICH CAUSED THE VEHICLE TO CRASH INTO THE WALL AGAIN. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,557. *LN UPDATED 10/1/18*JB

Reported

Feb 2018

Incident date

Nov 2017

Mileage

Not provided

Outcome flags

Crash 1 injuries

AS I WAS TRYING TO PARK MY VEHICLE, IT ACCELERATED AND HIT A BUILDING THEN WENT BACKWARDS. I MANAGED TO KEEP THE CAR FROM REVERSING INTO THE STREET BUT THE BRAKES DID NOT WORK AND CAR DID NOT SLOW DOWN. IT HIT THE BUILDING A SECOND TIME. I PUT THE CAR IN PARK AND IT STOPPED. NONE OF THE AIRBAGS INFLATED AND THE CAR WAS TOTALED. TOYOTA TOOK NO BLAME FOR THE ACCIDENT AND I'M LEFT WITHOUT A VEHICLE. THIS CAR IS IN A GROUP OF RECALLED CARS, LEXUS DOES NOT HAVE RECORDS OF EVER RECALLING THIS TRUCK

Reported

Feb 2018

Incident date

Nov 2017

Mileage

Not provided

Outcome flags

Crash 1 injuries

TL* THE CONTACT OWNS A 2011 LEXUS RX350. ON TWO SEPARATE OCCASIONS, THE VEHICLE WAS INVOLVED IN A CRASH. ON ONE OCCASION, WHILE IDLING AT AN INTERSECTION, THE CONTACT'S VEHICLE WAS REAR ENDED. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES SUSTAINED. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. ON ANOTHER OCCASION, THE CONTACT'S VEHICLE WAS REAR ENDED AGAIN. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AFTER THE SECOND CRASH. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 80,000. *BF CONSUMER STATED THE FIRST ACCIDENT WAS 2016 CONSUMER INJURED HIS SHOULDER AND BACK. UPDATED 8/27/18*

Reported

Dec 2017

Incident date

Dec 2017

Mileage

Not provided

Outcome flags

Crash

SUNROOF SHATTERED FOR NO APPARENT REASON. VEHICLE WAS IN MOTION ON A HIGHWAY, TRAVELLING AT ABOUT 70 MPH

Reported

Oct 2017

Incident date

Apr 2014

Mileage

Not provided

Outcome flags

None reported

PLEASE SEE THE ATTACHED BETTER BUSINESS BUREAU COMPLAINT. WE ARE MAKING THIS COMPLAINT IN ORDER TO DO OUR PART OF ALERTING YOU THAT THERE COULD BE A POTENTIAL HAZARD WITH THE MAKE AND MODEL OF THIS CAR. WE DO NOT WANT WHAT HAPPENED TO US TO HAPPEN TO ANYONE ELSE. THE CAR WAS ON A HIGHWAY IN MOTION WHEN THIS HAPPENED. THANK YOU. *TR

Reported

Oct 2016

Incident date

Aug 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 LEXUS RX350. WHEN THE BRAKE PEDAL WAS DEPRESSED AT 55 MPH, THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE. ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT THEN CRASHED INTO THE MEDIAN. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Reported

Oct 2016

Incident date

Oct 2016

Mileage

Not provided

Outcome flags

Crash

I WANT TO KNOW IF MY CAR'S AIR BAGS ARE SAFE. I RECENTLY WAS TOLD MANY OLDER LEXUS SUV'S HAD DANGEROUS AIR BAGS AND THE CAR OWNERS WERE ABLE TO RECEIVE SAFE CARS FROM LEXUS.

Reported

Sep 2016

Incident date

Sep 2016

Mileage

Not provided

Outcome flags

None reported

MY AIRBAG DID NOT DEPLOY DURING A ACCIDENT MY CAR WAS TOTAL AND I PUSH DOWN ON MY BRAKES IT HIT THE BACK OF A TRUCK MY INJURY WERE REALLY BAD I FELT THAT MY BRAKES AND AIRBAG

Reported

Jun 2016

Incident date

Jun 2016

Mileage

Not provided

Outcome flags

Crash 1 injuries

1) ENGINE OIL LEAK AT 15,000 MILES ONLY ON MAY 8, 2013 (AFTER MERELY "2 YEARS OLD") 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE A) ENGINE OIL LEAK AGAIN ON MARCH 27, 2015 ( 33,802 MILES ONLY ) B) LESS THAN 2 MONTHS, ENGINE OIL LEAK AGAIN ON MAY 7, 2015 ( 35,284 MILES ONLY ) C) REPEAT THE 4TH TIME ENGINE OIL LEAK AGAIN ON DEC. 26,2015 (44,013 MILES ONLY ) *** PER ALL 4 REPAIR SERVICE INVOICES/RECORDS PROVIDED BY LONGO LEXUS DEALERSHIP, CALIFORNIA, THIS IS MAJOR ENGINE OIL LEAKS PROBLEM!!!!

Reported

Jan 2016

Incident date

Dec 2015

Mileage

Not provided

Outcome flags

None reported

ON NOVEMBER 3, 2015, LEXUS RX350 (2011) CAME TO A COMPLETE STOP AT A PARKING LOT. WHEN THE GEAR WAS ABOUT TO BE PUT IN TO PARKING, THE VEHICLE SUDDENLY ACCELERATED ITSELF AND MOVED APPROXIMATELY 40 FT FORWARD. THE CAR SPRANG OUT GOING OVER A CEMENT PARKING BLOCK, IRON FENCE THAT WAS DIVIDING ONE BUILDING'S PARKING LOT TO ANOTHER, AND FELL ABOUT 5 FT BELOW SINCE THE PARKING LOT WAS IN HIGHER LEVEL THAN OTHER BUILDING'S PARKING LOT. THE VEHICLE KEPT MOVING EVEN AFTER FALLING FROM THE HIGHER GROUND AND CAME TO A STOP AFTER HITTING A TREE.

Reported

Nov 2015

Incident date

Nov 2015

Mileage

Not provided

Outcome flags

Crash

TL* THE CONTACT OWNS A 2011 LEXUS RX350 EQUIPPED WITH DUNLOP TIRES, SIZE: 235/55R19 (NA). WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A LOUD SOUND COMING FROM OUTSIDE THE VEHICLE. IN ADDITION, THE VEHICLE STARTED WOBBLING AND WAS DIFFICULT TO STEER. THE CONTACT PULLED OVER AND DISCOVERED THAT THE REAR PASSENGER SIDE TIRE WAS BLOWN OUT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CONFIRMED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE 66,000 AND THE TIRE FAILURE MILEAGE WAS 12,506. THE DOT NUMBER WAS NOT AVAILABLE.

Reported

Aug 2015

Incident date

Aug 2015

Mileage

Not provided

Outcome flags

None reported

I BOUGHT A 2011 LEXUS RX450H NEW AT THE DEALERSHIP FEBRUARY OF 2011. FAST FORWARD TO SUMMER OF 2014. DRIVING DOWN I-20 IN EAST TEXAS, MIDDLE OF NOWHERE, CAR SUDDENLY HAS NO POWER, I BARELY GET IT ON THE SHOULDER. MESSAGE ON DASH "CHECK HYBRID SYSTEM". TOW TRUCK TO DEALER. FAILED OR BROKEN FUEL PUMP. THREE YEAR OLD CAR WITH 34,336 MILES. REPLACED UNDER WARRANTY. FAST FORWARD TO SPRING OF 2015. DRIVING ON I-55 NORTH. CAR DIES WHILE HIGHWAY DRIVING. 41,452 MILES. OUT OF WARRANTY. BUT, LEXUS HAS 1 YEAR WARRANTY PARTS AND LABOR ON REPAIRS. LEXUS SAYS, OH, YOU HAD BAD GAS, DON'T HAVE TO HONOR REPAIR WARRANTY!! CHARGE WAS ABOUT $ 1,200. THEY ALLOWED $ 500 CREDIT. HAD TO PAY $655.89 OUT OF POCKET. TALKED TO KROGER FUEL, WHERE I HAD PURCHASED PREMIUM FUEL. NOT ONE COMPLAINT FROM ANYONE ELSE ABOUT FUEL FROM THAT STATION. SECOND BAD FUEL PUMP. FUEL PURCHASED BEFORE 1ST FUEL PUMP FAILED WAS FROM DALLAS STATION, NOT KROGER. VERY DANGEROUS SITUATION WHEN CAR STOPS ON INTERSTATE. FLOORBOARDING GAS PEDAL, CAR GOING LESS THAN 10 MPH AND SLOWING, AND THEN REFUSED TO MOVE. WOULD NEVER BUY ANOTHER LEXUS. OBVIOUSLY SOMETHING SERIOUSLY WRONG WITH FUEL PUMPS. ALSO, LEXUS DOES NOT HONOR 1 YEAR REPAIR WARRANTY. POOR BUSINESS PRACTICE.

Reported

Jul 2015

Incident date

Aug 2014

Mileage

Not provided

Outcome flags

None reported

MY WIFE WAS DRIVING ON THE HIGHWAY AND THE SUN ROOF IMPLODED, THE GLASS SHATTERED AND FELL INTO THE CAR THERE WAS NO ONE IN FRONT OF HER AND SHE WAS NOT GOING UNDER A OVER PASS. DEALER CLAIMS IT WAS A ROCK, NO WAY COULD A ROCK HIT AT THAT ANGLE WITH THAT MUCH FORCE TO SHATTER THE GLASS! WE HAVE HEARD OF THIS HAPPENING BEFORE BUT NOT WITH A LEXUS. WE WERE VERY LUCKY SHE WAS NOT IN CRASH AS IT WAS SUCH A SHOCK TO HER SHE HIT THE BREAKS NOT KNOWING WHAT HAPPEN. WE WERE NOT HAPPY WITH THE EXPLANATION OF THE DEALER OR LEXUS THAT IS WAS A ROCK! *JS

Reported

Dec 2014

Incident date

Oct 2014

Mileage

Not provided

Outcome flags

None reported

I DROVE TO A NEIGHBORHOOD SUBWAY FOR LUNCH. I WAS UNABLE TO RELEASE THE SEAT BELT WHEN PUSHING THE SEAT BELT RELEASE BUTTON. FORTUNATELY, I AM RATHER SMALL AND SLIGHT IN STATURE, 5'9" AND 150 LBS., AND WAS ABLE TO LOOSEN THE BELT AND SQUIRM FREE. TOOK THE CAR TO THE DEALER AND RECEIVED A LOANER CAR WHILE THEY FIXED THE VEHICLE OVERNIGHT. THOUGHT I SHOULD REPORT THIS AS IF THERE HAD BEEN A FIRE OR I HAD DRIVEN INTO A FLOODED AREA, I WOULD HAVE BEEN A FATALITY. *TR

Reported

Aug 2014

Incident date

Aug 2014

Mileage

Not provided

Outcome flags

None reported