2023 Ford Expedition

Driving on highway, tried to accelerate, the car was acting like it was in neutral and would not accelerate. Checked to ensure I was not. the car began decelerating and I started to pull over. As I entered the brake down lane - the car automatically switched to park jarring the car to a stop. The dashboard provided the following fault "shift system fault service required" Tried shifting to drive, neutral, reverse and each time it would shift back to park and give me the warning. Had to have the car towed. The dealership is very vague on the root cause of the issue saying i need a new transmission. I specifically asked if the root cause was the CDF drum issue but they will tell me why the failure happened. Still waiting for my car to be repaired.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Ford Expedition. The contact stated that while parked and turned off, the vehicle suddenly started independently. The contact turned off the vehicle manually. The contact stated that the failure occurred twice. The dealer was contacted, and an appointment was scheduled; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 22,080.

Reported

Jul 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Ford Expedition. The contact received notification of NTHSA Campaign Number 26V368000 (Structure); however, the part needed for the recall repair was not yet available. The contact stated that while reaching to pick up a debit card, the center console cup holder chrome plating, which had peeled off and stood upright, sliced the contact's pinky finger on her right hand. The deep gash required medical attention. No further information was available. The contact associated the injury with the recall. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed that the medical expenses would be covered. The failure mileage was approximately 90,691.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

1 injuries

While driving the ABS system failure warning along with 2 other system warnings come on and brakes fall to the floor. My Ford expedition is experiencing the same catastrophic electronic brake booster failure as recall 25S77. The dealer updated the software and the problem continued. Its back at the dealership after happening an additional 4 time and I'm being told it $2500 to replace the electronic brake booster. My VIN is not on the recall but in experiencing the exact life-threatening system failure.

Reported

Jul 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

On June 10, 2026, I attempted to enter my vehicle through the driver's door. The power running board was set to the "Automatic" position but failed to deploy when the driver's door was opened. I stepped toward the vehicle expecting the running board to be extended, as it normally would be, but it was not. As a result, I lost my footing and fell. The fall caused a nondisplaced fracture of my left ring finger, which required evaluation at an urgent care facility, X-rays, treatment by a hand specialist, and immobilization in a custom splint. Surgery was considered due to concern for possible rotational deformity of the finger. The running board never deployed during the incident. There were no warning lights, warning messages, or other indications that the running board would not operate. To my knowledge, the problem had not occurred previously. The vehicle has not yet been inspected by the manufacturer or dealer to determine the cause of the running board failure. The running board system is available for inspection upon request. I am submitting this report because the unexpected failure of the automatic running board created a fall hazard that resulted in a documented injury. I am concerned that a similar failure could cause more serious injuries to other drivers or passengers, particularly children, older adults, or anyone with mobility limitations.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

1 injuries

Component/System Malfunction & Availability: The vehicle's Air Conditioning (A/C) system failed completely. The primary component that failed is the REAR A/C compressor/evaporator core. The vehicle and its NEW and REPLACED components are available for inspection upon request. The original damaged components are with the dealership. ​Safety Risk: The sudden and total loss of climate control occurred during extreme weather conditions. This caused an immediate and rapid rise in cabin temperature to unsafe levels, posing a severe risk of heat exhaustion, dehydration, and heatstroke, particularly for vulnerable passengers. Furthermore, the loss of the A/C system compromised the vehicle's ability to clear window fogging and condensation, rapidly reducing visibility and creating an immediate crash hazard. ​Diagnosis & Inspection Status: The issue has been reproduced and officially confirmed by an authorized dealer/independent service center. However, the vehicle and the failed components have not yet been inspected by the manufacturer, police, or insurance representatives. ​Prior Symptoms & Warning Signs: There were no warning lamps, error messages, or diagnostic trouble codes displayed on the dashboard prior to the failure. UNKNOWN exactly when the internal component degradation began, but the total failure occurred suddenly without prior symptoms.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

The chrome in the middle console of my vehicle was peeling and cut my finger

Reported

Jun 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

1 injuries

I was driving on the freeway at a high rate of speed (65-70mph) and a piece of my roof rack broke off my car and flew off into the road. This could have hit a car behind us or harmed a person inside the car. Nothing hit my car to cause it to come off. I showed it to the dealer and they claimed that pieces of cars don't just fall off for no reason. They said they would file a claim for it to be covered under warranty. There was no warning prior to this happening.

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

On May 16, 2026, my 2023 Ford Expedition with 6,197 miles caught fire while I was driving home from work. I smelled smoke inside the cabin, and within moments smoke began coming through the air vents. I pulled over and exited the vehicle. When I got out, I saw the engine compartment was on fire and heavy smoke was coming from under the hood. As I moved away from the vehicle, there were multiple loud pops and bangs coming from the engine area. Police and fire crews responded and extinguished the fire, but the vehicle is a total loss. This was a nearly new vehicle with very low mileage. I believe this was caused by a manufacturing defect. Ford previously settled a class‑action lawsuit involving 2021 Expeditions with engine fire issues, which suggests this problem has not been fully resolved. I am reporting this incident because it is a serious safety hazard and could have resulted in injury or death.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

Fire

HOOD COWLING COMING BREAKING SEAL CAUSING BATTERY JUNCTION BOX TO GET WATER IN AND SHORT-OUT JUCTION BOX AND NOT ALLOWING THE CAR NOT TO START.

Reported

Apr 2026

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The Panoramic Sunroof spontaneous combusted traveling 75 mph on the interstate. No debris, other vehicles, or overpasses in sight. The explosion and raining glass poses a safety concern. The vehicle is currently in the shop being inspected by the manufacturer, repair shop, insurance adjusters trying to decide who is going to cover the random exploding panoramic sunroof. If government environmental can require auto start stops be put on all consumer vehicles, it seems that the regulatory safety could do something about the overhead exploding glass that is both dangerous and costly.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

1 injuries

Moonroof glass shattered while driving on interstate

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The instrument panel went black while driving. Unable to see MPH, Gas, Gauges, or safety alerts, warning lamps, etc. The dealership confirmed there is no recall. This is a safety issue and should not be at the expense of the consumer.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Ford Expedition. The contact stated that upon opening the front driver's side door, the contact became aware that the door hinges were fractured. The failure also occurred on the lower part of the front passenger's side door. The dealer was contacted, and the contact sent a picture of the failure to the dealer. The vehicle was not yet diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 62,305.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle: 2023 Ford Expedition XLT Max Component: Service Brakes / Hydraulic / Brake Pedal Description of the Problem: The vehicle experiences intermittent brake slippage that occurs randomly approximately 2–3 times per month. The issue happens while decelerating between 10–20 mph. When applying the brakes to slow down, the brake pedal suddenly travels further downward, as if the brakes slip or momentarily lose pressure. This significantly reduces braking confidence and control. The condition occurs without warning and is not driver-induced. When it happens, it feels as though the brakes may fail entirely. Safety Risk: This is a serious safety concern. This vehicle is our primary family vehicle and is regularly used to transport two toddlers and an infant. When the brake slippage occurs, it is frightening and creates fear that the brakes could fail while driving, potentially causing a serious accident. I do not feel the vehicle is safe to operate under these conditions. Service History / Attempts to Repair: •The vehicle is just over one year old and covered under an extended warranty. •The vehicle has been taken to two separate Ford dealerships for diagnosis. •Both dealerships stated they cannot perform repairs unless the issue happens while a technician is driving the vehicle. •I was told I must “wait until the problem gets worse” before any repair can be made. •One dealership kept the vehicle for over one week, drove it 100+ miles, and had three technicians drive it, yet reported they could not replicate the issue. Given how frequently this occurs during normal driving, it is concerning that no corrective action has been taken despite repeated complaints. Outcome / Concern: I am concerned that I am being forced to continue driving a vehicle with a known braking issue until a failure becomes severe enough to be witnessed, placing my family and others at risk. I am submitting this complaint to formally document the issue before serious accident occurs

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The vehicle experienced a failure of multiple driver assistance and safety systems, with warning messages displayed in the instrument panel cluster. The affected systems include Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, and Rear Cross Traffic Warning. All of these features are currently inoperative. During normal vehicle operation, messages indicated that driver assistance features were unavailable or malfunctioning. Diagnostic trouble codes related to invalid data and lost communication were stored in multiple modules. The failures appear to be caused by the Image Processing Module A (IPMA) intermittently not communicating on the vehicle network. This condition created a significant safety risk because multiple federally advertised and manufacturer-promoted crash-avoidance and collision-mitigation features were unexpectedly disabled during normal driving. The sudden loss of these systems reduces situational awareness and increases the risk of a collision, particularly during highway driving, lane changes, and parking maneuvers. The issue has been acknowledged by the manufacturer in Special Service Message (SSM 53419), which identifies IPMA software as the likely cause. Temporary recovery procedures have been attempted, but the problem continues to recur. A permanent repair has not been provided, despite this condition being known for over one year. The issue has been confirmed by dealer diagnostics. Warning messages appeared prior to and during the loss of functionality. The affected components remain installed and are available for inspection. The underlying software defect has not been permanently corrected as of this report.

Reported

Dec 2025

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Ford Expedition. The contact stated that while operating the vehicle, the front driver’s and passenger’s side electric mirrors could not be adjusted from the front driver’s door main switch. Additionally, the windows failed to roll up and to roll down while using the front driver’s door main switch. The contact stated that while in a parking garage, the front driver’s side window failed to roll down, and the driver was unable to immediately insert the parking garage ticket to exit the garage. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who replaced the front driver’s door main switch module, but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 21,000.

Reported

Dec 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2023 Ford Expedition. The contact stated that while his wife was occupying the vehicle at the residence and attempting to park in the drive postion, the vehicle independently accelerated and crashed into the garage wall, causing damage to the garage wall, refrigerator, and storage cabinet. The brake pedal was depressed, but the vehicle was in full throttle and failed to stop. No warning light was illuminated. During the failure, the contact's wife was the only occupant inside the vehicle. In addition, the display screen went blank. The contact's wife had not sustained an injury, and no medical attention was needed. No police report was filed. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 38,000.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

Crash

While pulling out of a parking lot onto a 4 lane undivided city street, the vehicle flashed a warning light on the dash saying “Trailer Brakes Engaged” and the vehicle came to an abrupt stop in the lanes of active traffic narrowly avoiding a collision. As if the parking brake had set uncommanded. The vehicle was not and has never pulled a trailer since we’ve owned it the last 9 months. The engine was stalled but accessory was still on. After an off/on cycle the vehicle started and went into gear functioning normally. Immediately taken to a ford/Lincoln dealer. They inspected and told us they found no codes and no discernible issues with the vehicle and it was released. Will be dropped off at another ford shop in the morning to continue diagnosis.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The seatbelt strap malfunctioned ( locked) and and I was unable to loosen the straps .. resulting in having to cut the strap to get my child out

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

See attached document for complaint.

Reported

Sep 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

While driving at varying speeds the service brake warning light would come on and the vehicle would shudder while decelerating before coming to a full stop as the brakes were engaged resulting in a longer distance required for breaking. After initial occurrence the vehicle was inspected by the local dealership where they determined that "The brake lines passed inspection and there were no other observable issues." This happened roughly 20 times over a collective 2 hours of drive time throughout a 3 week period. Eventually the vehicle's computer system disabled the ABS and provided an error code regarding a faulty ABS. Upon a second inspection by the local dealership service department accompanied by video footage that I took of the incident the following report was made by the service department "Brake Booster Replacement - C0047:31 - Internal EBB failure"

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Ford Expedition. The contact stated that while the vehicle was parked and occupied, or while the vehicle was being driven, the front driver’s side buttons on the door failed to operate as designed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the wiring loom needed to be replaced and re-routed. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 46,000.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

It made a loud boom I stopped thought it was a tire when I got out of the car flames started to come out of the driver side wheel well

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

Fire

The contact owns a 2023 Ford Expedition. The contact stated that while driving at various speeds with the Adaptative Cruise Control activated, the vehicle failed to decelerate automatically upon approaching another vehicle, requiring the contact to depress the brake pedal. The Pre-collision warning light was illuminated, and the vehicle made an abnormal beeping sound. The vehicle was taken to the dealer, and the contact was informed that the vehicle was operating as designed; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that a software update would become available in Spring of 2025 to correct the failure. The vehicle was later taken to Sarasota Ford (707 S Washington Blvd, Sarasota, FL 34236), where the contact was informed that the software update was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that a software update would become available to correct the failure. The failure mileage was approximately 9,000.

Reported

Aug 2025

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

I have taken my vehicle Ford Country in Henderson NV for this recall. I took my expedition in on June 6. As of today there has been zero work done on this recall. I am repeatedly told that there is nothing that can be done until Ford releases the permanent fix. I have a rental and the service agent at this dealership has been great. I have seen the conversation between him and the recall department at Ford and they are refusing to fix it temporarily. This is completely unacceptable. Ford either needs to provide a temporary fix or release the permanent fix so that I can get my vehicle back.

Reported

Jul 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

My "restraints indicator lamp warning" is going off occasionally. Ford just contacted me to tell me that my airbag will not deploy if needed.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Ford Expedition. The contact stated while driving 20 MPH, there was an abnormal rattling sound coming from the sunroof. The contact stated that a dealer was contacted. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer where it was diagnosed and determined that the sunroof needed to be replaced. The sunroof was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.

Reported

Jul 2025

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

I was driving down road about to get on [xxx] in Tucson,Az when we heard a loud boom inside my car. We pulled over to see what happen. My moon room had exploded for no reason and nothing hitting it. You could clearly see the force came from inside vs outside due to an object. As we drove down the road to take it to ford glass proceeded to fall down. We are very lucky in the only one that got a piece of glasses in my hand and not on my infant. My sunroof component has had 2 issues prior to this and I feel the glass was faulty and my car has a mal-alignment. Ford is denying any responsibility. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

1 injuries

The contact owns a 2023 Ford Expedition. The contact stated that while the vehicle was parked and turned off, the contact received a "Low Battery" notification from the vehicle's mobile app. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 48,000.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

See attached document for complaint.

Reported

Mar 2025

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

Fire

The vehicle was sitting at idle in the driveway when a loud boom was heard followed by loud crackling noises coming from what sounded like, everywhere. I turned off the radio and the noise continues. I turned off the vehicle and exited and the noise continued for about one minute before stopping. It has not happened again and I will take it to the dealership to get checked. Had this happened while driving at highway speeds it could have caused a reaction resulting in a horrific crash.

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

Just bought this 2023 Ford Expedition it was used, within 1 hour of owning it, the Sunroof just shattered and pieces of glass came falling down in-between my kids. Didn't seem like anything hit the sunroof, it just shattered on it's own! took back to dealership, they don't want to take blame and told us it has to go thru our insurance! they would cover the deductible. After looking into other stories, seems like ford has fault glass installed, i read other saying the same, that their windows have just exploded and the glass just shattering without anything hitting them! Feel like this is a safety concern and ford isn't helping with! think the glass hit daughter in face giving little scratch, nothing to major luckly!

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

1 injuries

There is a shudder and whining noise with confused shifting gears behavior.

Reported

Feb 2025

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Ford Expedition. The contact stated while driving 75 MPH and taking an exit, the panoramic sunroof exploded without impact. The sunroof exploded from the inside going outward. The contact stated that the first panoramic slide had exploded, and the second sunroof was still intact. There was glass on the interior of the vehicle. There were no warning lights illuminated. There were no reported injuries. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 55,384.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

Extremely loud/deafening loud pop and static noise coming from the speakers. Scared me so bad while I was driving had to throw the hazard on and stop the vehicle in road. The volume would not adjust and radio would not turn off. Had to turn off the vehicle and open the door for the loud static turn off. At restart deafening static immediately came back. Ears were ringing and felt numb in the inside. No recalls found for this and feel this is extremely dangerous while driving. Had vehicle serviced at dealer and no mention it offer to update the known issue

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

Service engine light illuminated indicating different occurrences. The vehicle was taken to a Ford dealership for repair since it's under factory warranty. The service representative, after taking control of the vehicle, he wrote the following in the repair work order: "When Brandon went to park the vehicle, vehicle did not want to go, barely pressed the throttle pedal and it took off like it was floored, foot was off the pedal and it was accelerating in the lot, put vehicle in neutral and applied brakes - see line 2" Line two (2) in the work order states the following: "Customer states the service engine light is still on it shows two different occurrences and reasons in oasis - customer stated wrench light on and no power verified concern checked for dtcs found p2ABA in pcm checked for tsb ssm fsa found tsb 23-2353 reprogrammed pcm oer tsb road tested all okay at this time" Clearly a vehicle with an unexplained acceleration issue poses a real safety issue.

Reported

Dec 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Ford Expedition. The contact stated that there was an abnormal metal-to-metal sound coming from the front end of the vehicle while driving at slow speeds and downshifting. The contact stated there was something loose in the driver's side front wheel. There were no warning lights illuminated. The vehicle was taken to the local dealer four times, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Gorno Ford Quick Lane (21111 Allen Rd., Woodhaven, MI 48183); on two occasions however, the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 10.

Reported

Nov 2024

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

285/45/22 None of the tires will balance leading to terrible vibrations at highway speeds. Dealer tried several times to balance and also road force balance them. Vibrations can be dangerous at highway speeds.

Reported

Nov 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Ford Expedition. The contact stated while driving at 15 MPH, the contact heard a loud popping sound and the vehicle was pulled to the right. The front passenger’s side wheel assembly and wheel were detached. The contact stated that due to the failure, the contact's vehicle damaged two vehicles that were parked on the street. The Toyota Sienna was scratched and damaged on the driver’s side of the rim and the driver's side door and rearview mirror. In addition, the Kia Sportage was scratched and damaged to the driver’s side of the bumper and the driver’s side of the vehicle. No Police report was filed. No injuries were sustained. The vehicle was towed to the dealer, however, the dealer declined to diagnose the failure or to repair the vehicle. The contact was informed that due to the damage, the vehicle needed to go to a collision center. The contact stated that the vehicle was taken to the dealer where the vehicle was purchased and maintained service appointments. The vehicle was towed to a collision center. The contact stated that when the failure occurred, his wife and small children were occupants of the vehicle. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 50,000.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

Crash

Hurricane Helene inundated our parking lot on September 27 with approximately 3-4 feet of storm surge. Many vehicles (20-25) were trapped and flooded. This vehicle caught fire and was totally consumed over the course of a 5-6 hour burn. Although all vehicles in our lot were flooded, this was the only vehicle to catch fire. By reports of eyewitnesses, the fire started underwater at the front of the vehicle and proceeded to consume it entirely. It did not blow up. Also reported is that the flashers and alarm/horn were active when the fire started (same was true for most other vehicles in the lot that did not burn). This vehicle is not a Hybrid or EV, it is a stock gasoline vehicle with no modifications. The vehicle was towed away by Auto-Owners Insurance company. It is unknown if they have done any form of inspection or investigation. This was not reported to the police but the fire department made a call to extinguish the flames at 4:55 am when the water receded enough for them to access the parking lot.

Reported

Oct 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

Fire

On three separate occasions, the car started accelerating by itself while speed control was engaged. Once I noticed, I stepped on the brakes and the speed control was disengaged before any accidents happened.

Reported

Oct 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Ford Expedition. The contact stated while driving at an undisclosed speed, the contact noticed a hard shift from the transmission. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that previously, in April 2024, the vehicle experienced the same failure. The vehicle was taken to the dealer and the repair was completed under Technical Service Bulletin: 24-2100. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under new Technical Service Bulletin: 24-2254. The contact was informed that the VIN was not associated with Technical Service Bulletin. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 18,818.

Reported

Sep 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

Ford expedition max 2023. My vehicle has had issues since day one. Transmission has a Rough idle- can see hood shake, door shake, steering wheel shake. This is in all temperatures, it does not matter if the car has been sitting for 3 minutes or 2 days it does this. Transmission rough shifting gears 3-4-5 between 1-2 RPMs. What is going on with the transmission? Is it going to potentially lock up on me? Any transmission issue is a safety concern. Windshield wiper not aligned properly front passenger side, ford continues saying this is normal… however not all expeditions have abnormally high wind shield wipers. Error code- park brake fault service now. Dealership says this was a fluke for this service code to pop up and nothing is wrong. There was already an air conditioning leak that has been resolved. This should not happen in a 2023 vehicle. Screen is always glitching will stay glitched for several hours where it’s showing black, or showing 10 different parts of the screen and you can’t press anything etc… or staying locked on the back up camera. Dangerous to be driving and have your maps on and then it disappears where you cannot access it. Right side (passenger side) fold out mirror randomly does not fold out upon unlocking vehicle and gets stuck folded in, dangerous to drive with a mirror folded in this affects visibility. Drivers seatbelt messed up, became loose and had to be replaced. This is again a huge safety issue, it has been fixed but should not be occurring in a 2023 vehicle.

Reported

Sep 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

I was driving down the road. There were no other vehicles around me. I then heard, what sounded like someone shooting a gun from the middle row up through the sunroof. It was the most insanely loud noise, i had ever heard coming from a vehicle. I pulled over and realized that the sunroof had exploded. The glass was shattered and was protruding up. The glass then shattered, sending shards of glass to the interior of the vehicle over my son, elderly mother and myself. We were all so frightened.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Third row seat belt buckle warped and damaged. My child’s car seat was installed for normal cleaning and upon inspection was obviously warped compromising the safety of a small child. No warning lights on the dash indicated a seatbelt failure.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

On warm days, while running the AC, the entire HVAC system shuts down and stops blowing air out of any vents at all. This occurs weather the vehicle is driving or stationary. Making it especially dangerous when the windshield begins fogging up during rainy or humid weather and unable to defog it. Similar reports online suggest the evaporator is freezing up completely and blocking all airflow

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

I bought a 2023 FORD EXPEDITION MAX LIMITED for business purposes as a livery vehicle. I drive about 5000 miles a month. Problem 1: From the day I bought this vehicle from ford dealer in GJOVIK FORD in PLANO IL I hear kicks and clunks under my feet (most likely faulty transmission). The kicks and clunks happen when I'm about to come to a stop or when starting from a stop. Sometimes when turning. Its always when I let go of the gas or give it gas. It sounds like I'm driving a 10 year old car. Problem 2: After I did my first oil change I had driven about 2500 miles when the cars engine light came on and I take it to the dealer and they found that the engine oil was too low. They did an oil consumption test and the test shows 1 quart of oil lost for every 1500 miles driven. They find no oil leaks. I'm using full synthetic oil from the dealer. This is unreasonable. Problem 3: The car smells some sort exhaust fumes in the vehicle when I drive for about 30 minutes or more. The first few thousands miles the car would smell a little fumes here and there but now its more constant the longer you drive it. I paid close to $80k for this vehicle. The least I expect is for the car to operate normal. Ford has cheated me out alot of money as I have not received what I have paid for and I am not enjoying it at all. The vehicle currently has 18K miles in it. All symptoms have been present from the day I bought it. I do not know who to contact but this is not fair!

Reported

Jun 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Ford Expedition. The contact stated while driving approximately 62 MPH and towing a motorhome, the "Exceeded Speed Distance Conditions" message was displayed. The vehicle was taken to a local dealer where the transmission fluid was inspected but no failure was found. The contact was advised to monitor any abnormal noises; however, no suspected transmission failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.

Reported

May 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

I have taken the Expedition to the dealer for 2 issues: 1) the truck release didn't work correctly when you unlatch. However, Finally there was an update a year later to fix it.2) The infotainment 15 inch touchscreen is not dependable 3 out of 7 days, roughly. When turning it on, it doesn't go on and you have to try to back up this monster without a camera. I nearly killed a small child walking in front of the mother as he wasn't tall enough to be seen on the side mirrors or rear view. She hit the truck for me to slam on breaks. When driving on highway, it suddenly blacked out and rebooted. It will always eventually reboot, if dark, upon starting truck. When I brought it in for service mentioned above, the gentleman said "we couldn't make the trunk replicate what you were talking about and didn't want to wear down the battery. As for the touchscreen, it needed an update." Funny. no updates mentioned on Ford's site. I live in Scottsdale , AZ where our temps can get as high as 120 degrees. Everyone will tell you to not leave your phone or iPad in a hot car in our summer as the battery life will be shortened, display dims or goes black, cameras can be disabled and with some apps or features, performance is reduced with lower frame rates or increased processing times. SO.....couldn't this conceivably happen with the touchscreen on the Expedition? Also, the sign on the dash stated the other day, "no key recognized." The key was in my purse and then in my hand and I still could't start the car. I had to open the driver door and close to "reboot" and then it worked! Please help. I have read on different sites that this is common with other owners who live in hot climate. Thanks.

Reported

May 2024

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Ford Motor Company (Ford) is recalling certain 2018-2024 Expedition vehicles. The chrome plating on the center console may bubble and peel, resulting in sharp edges.

Risk: Vehicle occupants may contact the center console's sharp edges, increasing the risk of injury.

Remedy: Dealers will inspect and replace the center consoles as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 16, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S38. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 10, 2026.

Ford Motor Company (Ford) is recalling certain 2022-2024 Navigator and Expedition vehicles. The front brake lines may contact the engine air cleaner outlet pipe and become damaged, possibly resulting in a brake fluid leak and reduced brake function.

Risk: A loss of brake function increases the risk of a crash.

Remedy: Dealers will inspect the front brake line and replace the brake line or air cleaner outlet pipe, as necessary, free of charge. Owner notification letters were mailed May 29, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S47.

Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.

Risk: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.

Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Risk: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.

Remedy: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.

Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

Risk: Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

Remedy: Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.

Ford Motor Company (Ford) is recalling certain 2023 F-150, Expedition, and Lincoln Navigator vehicles. The front axle pinion may not have been heat-treated, which can cause it to fracture.

Risk: A fractured pinion can result in a loss of 4-wheel drive and may cause the front wheels to lock up, increasng the risk of a crash.

Remedy: Dealers will replace the front axle pinion gear set. If there is a broken front axle pinion, the entire axle assembly will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed April 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S07.

Ford Motor Company (Ford) is recalling certain 2021-2026 F-150, 2022-2026 F-250 SD, F-350 SD, F-450 SD, F-550 SD, Maverick, 2024-2026 Ranger, 2023-2026 F-600 SD, 2022-2027 Lincoln Navigator, Expedition, and 2026 E-Transit vehicles. When towing a trailer, the integrated trailer module (ITRM) may lose communication with the vehicle, possibly causing a loss of brake and turn signal lights, or a loss of brake function. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, " Lamps, Reflective Devices, and Associated Equipment."

Risk: Trailer lights or brakes that do not function can reduce the driver’s ability to control the trailer and decrease the trailers visibility to other road users, increasing the risk of a crash.

Remedy: The integrated trailer module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed March 25, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C10. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 17, 2026.

Ford Motor Company (Ford) is recalling certain 2021-2023 Lincoln Navigator, Expedition, and 2022-2023 F-250 SD, F-350 SD, F-450 SD, F-550 SD, and F-600 SD vehicles. The windshield wiper arms may break, causing the wipers to fail.

Risk: Windshield wiper failure can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the wiper arms, as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed April 16, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S24.Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on April 1, 2026.