2018 Volvo XC90

The air conditioning evaporator core has been widely known to freeze and crack on 2016-2021 models of the xc90 which sends toxic refrigerant smell thru the vents. This is a big safety hazard and should be recalled. Volvo knows about this but only does a goodwill repair to loyal customers who purchased the vehicle new and have all service records from the dealership. This is a $4000 repair for everyone else for a manufacturer defect and safety issue

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

VIN: [XXX] •Make/Model/Year: 2018 Volvo XC90 •Mileage at time of each incident (58,385 / 58,480 / 68,261) •Approximate dates of each incident Vehicle has experienced recurring brake system failures. First, a seized rear brake caliper (Sept 2025) requiring caliper/rotor/pad replacement. Four days later, brake pedal became stiff and hard to depress; brake booster diagnosed as internally failed and replaced. Approximately 9 months and 9,800 miles later, vehicle experienced complete loss of braking ability while driving — brake pedal would not stop the vehicle, driver had to use the parking brake to stop, vehicle was towed to dealer. All repairs performed at authorized Volvo dealer. This is a repeat failure of the same brake system after a documented repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

I am reporting a serious safety concern involving a 2018 Volvo XC90 T8 PHEV. On [XXX], at approximately [XXX] CT, the vehicle experienced a sudden multi-system safety and actual brake failure while in a parking-lot/low-speed setting near [XXX} in Austin, Texas. The vehicle displayed multiple urgent warning messages and indicators, including power steering failure / stop safely, brake/ABS warning, SRS airbag service urgent warning, stability/traction warning, battery/electrical warning, check-engine warning, and tire-pressure warning. The vehicle ended in an irregular/distressed parking position after trying to locate a concrete block to force stop the car due to ABSOLUTE BRAKE FAILURE, E BRAKE SEEMED TO NOT WORK EITHER. The concern is not simply that a warning light appeared. The event involved steering, braking, airbag/SRS, stability, and electrical warnings at the same time, making the vehicle unsafe to operate AND SOMEHOW THE BRAKES WEREN’T OPERATING DUE TO THE LACK OF FUNCITONING. Photos were taken of the warning messages and vehicle position. Prior related history:
This vehicle has prior safety-system history involving SRS Airbag Service Urgent warnings and braking/vehicle malfunction and movement concerns. Earlier review and discussion involved Volvo engineering, VDDM replacement, CAN/network concerns, calibration requirements, voltage/12V battery considerations, software/module updates, and post-repair validation. The VDDM is understood to participate in vehicle dynamics, stability control, brake coordination, and PHEV regenerative/hydraulic brake interaction. Prior documentation also raised concern that intermittent brake, SRS, VDDM, CAN, and calibration issues may not reproduce during a short dealer test drive. Safety risk:
The safety risk is that the vehicle may experience sudden or intermittent loss, degradation, or warning of systems involved in steering, braking, stability control, and airbag readiness. A simultaneous power steeri INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

Crash

At approximately 6:30 PM, after normal driving and parking at a local park, our family was unloading children from the vehicle. One child was standing next to the vehicle while we removed a younger child from the rear seat. The child suddenly screamed and stated that he had burned himself. We later determined that he had accidentally come into contact with the exterior exhaust outlet. As we continued walking, we noticed the injury was more severe than initially believed. We took photographs of the burn and later sought medical evaluation. The physician determined that the injury was a second-degree burn due to blistering and provided treatment recommendations. The vehicle was operating normally, and there were no warning lights, messages, or signs of a malfunction before the incident. The concern is that the exposed exhaust outlet becomes hot enough during normal vehicle operation to cause a serious burn from brief accidental contact. We believe the location and accessibility of the exhaust outlet may present a burn hazard, especially to children during routine loading and unloading activities around the vehicle. The vehicle and photographs are available for inspection. The vehicle has not yet been inspected by the manufacturer or a dealer regarding this incident.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

1 injuries

My 2018 Volvo XC90 T8 Plug-In Hybrid experienced a catastrophic, premature component failure of the Electric Rear Axle Drive (ERAD) propulsion system while driving. The ERAD unit suffered a total failure of internal bearings and sensors, completely disabling the electric rear wheel propulsion system and suddenly forcing the vehicle into a reduced-power "limp mode" on the road. This sudden loss of hybrid propulsion creates an immediate highway safety hazard, removing expected acceleration and vehicle control in traffic. Volvo has documented this exact engineering flaw internally under Technical Journal TJ 36665, recognizing a manufacturing vulnerability in these specific hybrid components. However, the manufacturer is refusing to provide remedy or financial cost-sharing to repair this vital propulsion and safety defect, leaving a hazardous, compromised vehicle on the road.

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

My Volvo's XC90 brakes have failed twice. At around 95,000 miles, my brakes stopped working, and then I had them repair it. They charged me close to $3,500, which they said they were able to cover under warranty, and I only had to pay the deductible, which I don't remember. In less than nine months, at about 104,000 miles, the same problem persists. Both times I was driving the car, by God's grace and luckily, I was under 10 mph. I literally parked and started driving after that, and I realized the brakes weren't working again. I'm just thankful to the Almighty that I was not at 55 or 60 mph on a freeway when the brake stopped working.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

2018 Volvo XC90, VIN [XXX] , 54,618 miles. Original owner. All service performed exclusively at Volvo Cars West Houston (same dealer, all three failures). Volvo Technical Journal TJ 34648.1.2, titled "Prior Approval - Lack of airflow causing poor cabin cooling," is classified as a Product Fix and explicitly lists the 2018 XC90 as an affected vehicle. This TJ required the dealer to submit a Prior Approval report to Volvo Corporate when installing the resistor fix. At 12,017 miles (August 2020), the dealer installed the evaporator resistor per TJ 34648.1.2, Part No. 32241228, under VST Operation 98734-2 — meaning Volvo Corporate has documentation of this vehicle's evaporator vulnerability on file since 2020. At 15,930 miles (March 2021), the AC compressor failed and was replaced under warranty, consistent with refrigerant starvation from the same underlying evaporator leak. The evaporator has now failed completely at 54,618 miles despite Volvo's own corrective measure being applied at 12,017 miles. The current failure (April 2026) includes a confirmed front evaporator refrigerant leak and AC discharge hose leak, documented by dealer borescope inspection showing corrosion on the evaporator fins and visual evidence of refrigerant oil residue at the discharge hose fitting. Dealer repair estimate is $4,406. This is a documented pattern failure across 2016-2018 Volvo XC90 models. Volvo Cars USA was contacted for goodwill assistance and denied the request within 24 hours without meaningful review. Case number [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

2ND row, center seat, seatbelt lock will not work, will not latch/lock, cannot use seatbelt. Since owning car, the seatbelt locked intermittently, as of today, it does not work at all.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Rear Drivers door (left) fails to latch. Volvo has an updated part for better water ingress prevention, then the part that was used to build the car. The problem is that water enters the moveable window, runs down the metal channel separation gthe fixed and moveable window, and enters the door latch mechanism. This is extremely dangerous, in that the door may appear closed, and the vehicle may allow the driver to move forward or backward, but the door is not latched and can fly open leading to death! This is an issue known by Volvo, hence the updated OEM replacement part, however they are grossly negligent in not reporting or self recalling vehicles for this issue.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

At random times the back doors will not open, from the inside or outside…hit all the unlock buttons and will NOT open. If this is not a massive safety issue, I don’t know what is…. If we get in a wreck and our car is on fire and we cannot instantly get ourselves or our children out quickly that’s a problem… if we wreck on the freeway and we see vehicles coming at us and we cannot quickly exit. This is a problem. For a car company to not address this it is gross negligence… we own a Ford focus it’s been taken in about three times for door recalls, but we never even actually had an issue…Volvo being a luxury car company and choosing to ignore this issue at the expense of the consumer has went on too long! This hasn’t happened only once, has happened sporadically multiple times

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

My car completely locked up on the road and came to a screeching stop. This car is known for having the ERAD completely fail and it could have caused it to have a serious accident. It has also caused my car to plummet in value losing over 30k in just 3 years. Now my repairs cost nearly what it’s worth and aren’t guaranteed to actually fix it. It’s terrible. I’m so upside down n my loan due to this issue that they dealerships refuse to help on. The dealership acknowledges it is a design flaw but yet they won’t help. I have an email stating that it is a design flaw

Reported

Oct 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

On 8/20/2025, my 2018 Volvo XC90 T8 suffered catastrophic failure of the Electric Rear Axle Drive (ERAD). The vehicle suddenly developed a loud whining noise from the rear and became undriveable. This ERAD had previously been replaced under warranty at Boston Volvo Cars. On 10/28/2025, Queens Volvo inspected the vehicle and confirmed the failure was caused by improper prior service. Their technician documented that the ERAD housing was likely not properly torqued, which led to transmission fluid leaking over time, sludge buildup, and internal damage to gears and motor. The failure was sudden, confirmed by an authorized Volvo dealer, and the ERAD is no longer serviceable. This created a safety risk by causing immediate loss of propulsion and stability. If it had occurred at highway speeds, the risk of crash would have been significant. The failed component remains available for inspection.

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

3 weeks ago we had the transmission module fail on our vehicle while it was being driven. According to Volvo forums, this is a multi-model year, multi vehicle issue for those with sunroofs. Accrding to the dealer in our case, the seal failed, and water runs into the compartment where the transmission module is located, causing it to fail. We had it happen twice, and both times on the highway, with the engine running ragged causing it ot accelerate and then quickly decelerate. There were 3 warnings that popped up-"Gear lever locked," "transmission acceleration performance reduced," and "Parking Brake unaavialble." It happened twice and and was towed to the dealer both times, as it was not drivable-once the vehicle was parked it would no longer move out of park. The first time the diagnosis and module reset was comped by the dealer (Borton Volvo, Golden Valley, MN) and the second time, the transmission module was "dried out," and the sunroof seal was replaced, which was just under $700. It is available to be inspected if necessary. The vehicle was a hazard to others on the road while it was "acting up." Dealer was familia with the issue. No inspection was done other than by the dealer Warning lamps as outlined above

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Volvo XC90. The contact stated that the A/C unit failed to operate as needed, causing the HVAC system to become inoperable. The vehicle was taken to a dealer where a diagnostic test was performed, which showed that the evaporator core inside the HVAC system was cracked and needed to be replaced. The contact attempted to have the part replaced; however, the contact was informed that the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 100,000.

Reported

May 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

While actively driving into an intersection, driving on the street and or stopped at a light or at a stop the vehicle will shut off, the lights on the dashboard will sometimes be on, other times go completely black, a notification pops up on the dashboard saying "engine not in P". There is no way I'm aware of to re create this action. My children's safety as well as mine has been put at significant risk and in harms way as well as others due to the severity and nature of this unexpected risk while driving on the freeway, through intersections and in general driving through traffic and busy streets. I've had multiple close calls of almost being hit when the car stopped while I'm driving with my children. The problem has yet to be reproduced by the dealer at this time however we have photos and video of it's ongoing safety concern. It has not been inspected by the manufacturer nor police but is currently at the dealer undergoing inspection. There has not been any notifications or warnings prior to any one of these serious events, the message only comes up when the car is off and won't go.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The engine coolant bleeder hose in my 2018 Volvo XC90 cracked in the middle of my journey causing a severe coolant leak. This happened in August of 2024 while driving and the engine coolant suddenly started showed warning with low level and the engine started overheating. The vehicle would not accelerate past 20 mph, and the temperature warning light flashed continuously, creating a safety hazard in traffic. The Volvo dealership diagnosed the issue and confirmed that the coolant bleeder on the supercharger is broken and leaking. They replaced the bleeder hose and vacuum fill system. I believe similar issues happened to the 2016 models and a recall was issued for the coolant bleeder hose (part # 32249907-0) to be replaced by Volvo. This has not been recalled for the 2018 models, making it an expensive replacement for me. I urge NHTSA to investigate Volvo XC90 coolant hoses for material defects, as this issue endangers drivers through unexpected breakdowns and engine failure.

Reported

Apr 2025

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The vehicle engine will fail while driving. The electronics reflect the vehicle is still running. Restarting is not immediate and is difficult. This is a known problem that Volvo recalled for 2019/2020 XC90s. Volvo will not diagnose and repair under goodwill despite my repeated attempts.

Reported

Apr 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

The first incidence occurred around [XXX]. I was traveling [XXX] on [XXX] in North Carolina about an hour north of Charlotte. I pulled into a rest area and, upon pressing the brake pedal, heard a bit of a hissing noise and suddenly the brake pedal was extremely hard and the car was very difficult to bring to a stop. I did an online search for what might be wrong and discovered it was likely a brake booster failure. I drove the car onto Charlotte, carefully and with extreme difficulty, and took it to the Swedish Connection, a local Volvo specialist. They confirm the diagnosis and replaced the brake booster. Last night, [XXX], I drove the car down to Pickens South Carolina for work. When I got in to return to Charlotte late at night, I turned the ignition, put the car in reverse, and, with my foot on the brake and waiting to back out of the parking space, I heard that hissing noise again. Sure enough, the brake booster had evidently failed again. I drove the car back to Charlotte, mostly on [XXX], and the electronic braking seemed to work OK under cruise control maintaining speed and distance between other cars in traffic. Of course, driving the vehicle on local roads, through stoplights, and turns was extremely difficult and dangerous. I have returned the car to the same mechanic that repaired the last brake booster. I will be reporting this to Volvo as well, as this is a serious safety issue and defect with my vehicle. The mechanic has confirmed that this has happened in other Volvo XC 90s. The vehicle has NOT been inspected by the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

My 2018 Volvo XC90 had repeated water leakage from the panoramic sunroof. In most cases, when the vehicle is parked flat or the front is at a slight angle, water leaks in and collects in the cargo area. It collects into a plastic compartment over the battery located on the right side of the cargo area and/or on top of the rear cargo mat. When the vehicle is moving and it is raining, water leaks in from the rearview mirror, making the entire dash, screen, shifter and both driver and passenger wet. The rain also comes in from the rear right side of the second row making the entire seat or any passenger sitting there wet. Volvo is not acknowledging this defect nor are there any solutions in place. This is extremely concerning.

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

Door handle for drivers side door breaks off into hand. Exiting vehicle made extremely complicated: if window is compromised in any way or lock system is compromised in any way, exit of vehicle is impossible.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

This morning and a few days ago, ice cold water was dripping onto my control display pad and on me. The leakage came from the ourside down the plastic compartment behind my rearview mirror. This was distracting while I was driving since there was now water on me, and it was shorting out and affecting my control display. It would continue to be buggy while driving. I believe this issue is a result from a cracked seal between the windshield and the car body. I have seen other documented cases on volvo forums.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Rear passenger door handle inoperable from both inside and outside the car. A quick google search shows this is a common, well known issue in all 2016 - 2024 and beyond Volvo XC90s. Concerning is this prevents egress from the vehicle in case of emergency. Confirmed issue exists while car is unlocked and child locks deactivated as can be seen in video. Rear driver door works as appropriately, rear passenger fails to open. No warning lights or codes. Issue first appeared 7/10/2024 and persists. Door cannot be opened. Videos available upon request.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

On Monday [XXX] I started my car and immediately a warning signal on the dashboard read ENGINE LOW Performance , and the dashboard went black and the engine cut off. The car was then towed to the Glen Cove Volvo. After a diagnostic I was informed the following needed to be replaced - FUEL FILLER PIPE 2) FUEL PRESSURE LOW FUEL indicator 3) the aforementioned replacements will require calibrated software update. . I bought this car brand new and I am the only owner and it has only been serviced by Volvo. This car ONLY has 59, 300 miles. I researched the problem online and noted it was a common problem with the. same make and year of my car and could not understand why there is not a recall for my car, by Volvo for this issue no matter the mileage. I came across correspondence on the internet from [XXX] referencing service action S29843 - fuel tank filler pipe insert was manufactured out of specification for ONLY T8 engines. I reached out to Volvo Car USA customer care and inquired about them covering the cost of the repairs and also informing them that this problem is not only affecting T8 engines. I just received a response for my concern stating THEY ARE SORRY THEY CAN NOT ASSIST ME WITH THIS MATTER. I cannot begin to express how sadden and disappointed in the corporation, to experience their lack of compassion and. concern about their product after I spent thousands of dollars of my hard earned money on this defective car. I have no faith in Volvo and no longer feel safe driving this car. I will tell all my relatives and friends of my experience to save them from Volvo's lack of concern about their CUSTOMERS' safety. This is clearly no wear and tear. There are multiple posts on the internet. There's a case of replacement at 10,000 miles, another case where it was replaced and failed again and the dealer is requesting the owner to pay. This this not right. There should be a recall for the entire system when it fails.-clearly defective INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

Chrome plated trim peels away from the surface on middle console and exterior door handles and is extremely sharp causing deep cuts, seems to be a common and known issue but Volvo will not repairs or address the issue.

Reported

Nov 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

Wipers began to turn on randomly without driver command causing distractions in a vehicle with 38,000 miles. There is a technical service bulletin about this issue (32366). It is known that the wipers will completely fail to work after an unknown, but rather short interval. Failed windshield wipers would render the vehicle unsafe to operate, therefore we elected for Immediate repair. The repair was in excess of $1,500 and the manufacturer refused to pay for the repair out of warranty.

Reported

Oct 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

The secondary hood latch release cable is not functioning, preventing the hood from opening. Thousands of owners complaining about that. There is a Volvo Service Bulletin Action but they are pretending to charge for that. Quality bulletin service action: S89651 What can I do?

Reported

Mar 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

My 2018 Volvo XC 90 engine light came on with a green turtle light indicating engine impaired performance while I was driving on the NJ Turnpike. I got off the exit, pulled over and the car started to smoke from the right front hood. The smoke worsened and the car went on fire. At that point myself and my 8 year old daughter exited the car. I called the police. The car wsa completely burned. We were lucky to get out of the car safely. I was hospitalized for smoke inhalation, my daughter was ok. The car was inspected by the insurance company and is on hold pending further investigation. He indicated that the fire started in the engine compartment near the dashboard but he could not pinpoint why. The care is available for further inspection, for now. Please contact me if you would like to discuss further. I will provide all the documentation that I have available. Thank you

Reported

Mar 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

Fire 1 injuries

The contact owns a 2018 Volvo XC90. The contact stated that after coming to a stop at a stop signal, the vehicle lost motive power. The contact stated that the vehicle was able to restart; however, the failure recurred. The vehicle failed to restart, and no warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the starter motor fuse needed to be replaced. The vehicle remained at the dealer awaiting the parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 101,000.

Reported

Mar 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

The rear doors can inadvertently open in cold when driving down the road without warning. This has happened on a few occasions, even when the dash lights are showing the doors are closed and locked.

Reported

Jan 2023

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

The car starting leaking water into the rear view mirror in June. This wouldn’t be much of an issue, but the cars computer system for drive assist is located in this area and has caused the car to malfunction in all areas. This XC90 pilot assist is now malfunctioning causing a huge safety issue. This is apparently a known problem with their cars with the panoramic sunroof, but is now a safety hazard. The Volvo dealership did not fix the issue and is now happening again effecting all of the electrical system.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

CAR SUDDENLY ACTIVATED THE BRAKES, BRINGING IT TO A FULL STOP FROM 35MPH. IT WAS ON A CITY STREET. THERE WAS A 3-WHEELED MOTORCYCLE APPROACHING IN THE ONCOMING LANE, BUT IT WAS CENTERED IN ITS LANE, WITH NO RISK OF COLLISION. WE WERE APPROACHING AN UNCONTROLLED INTERSECTION (NO SIGNAL, NO SIGNS) WHEN IT OCCURRED. THE CAR STOPPED SO SUDDENLY THAT THE SHOULDER HARNESSES CAUSED SOME DISCOMFORT. HAD ANYONE BEEN FOLLOWING AT A CLOSE DISTANCE, A REAR-END COLLISION WOULD HAVE BEEN LIKELY.

Reported

May 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

CHECK ENGINE LIGHT WENT ON IN OUR SON'S 2018 VOLVO XC90 ON OCTOBER 14, 2020. WE SELECTED THE VOLVO BRAND SINCE IT IS SYNONYMOUS WITH "SAFETY". *BF I BROUGHT THE VEHICLE INTO VOLVO SERVICE ON OCTOBER 15, 2020 AND LEARNED THAT THE RIGHT REAR WHEEL WELL LEAK DETECTION PUMP WAS DAMAGED DUE TO RODENTS CHEWING THROUGH THE WIRING. SAFETY ISSUE #1: THE VEHICLE WOULD NOT PASS INSPECTION UNLESS THE DAMAGE WAS FIXED. LEARNED THAT THE WIRING IS MADE OF A SOY BASED MATERIAL. I DID MY OWN RESEARCH AND LEARNED THERE HAVE BEEN COUNTLESS INSTANCES FOR VOLVO OWNERS AND ACROSS OTHER BRANDS OF RODENTS BEING ATTRACTED TO SOY BASED WIRING AND CAUSING HUNDREDS AND THOUSANDS OF DOLLARS OF DAMAGE. THIS TYPE OF DAMAGE IS NOT COVERED BY WARRANTIES THUS COSTING THE CONSUMER UNNECESSARILY FOR A MATERIAL CHOICE MANUFACTURERS ARE MAKING. SAFETY ISSUE #2: THE REPAIR WAS MADE WITH ANOTHER SOY BASED WIRE. HOW LONG IS THE PROBLEM REALLY FIXED FOR? SAFETY ISSUE #3: IF A FOOD PRODUCT IS BEING USED IN CAR COMPONENTS, THIS BECOMES AN ONGOING SAFETY ISSUE AS ONE CANNOT CONTROL RODENTS BEING ATTRACTED TO IT AND/OR PREDICT THE TYPE OF DAMAGE AND SAFETY ISSUE THEY MAY CAUSE TO A VEHICLE. MY RESEARCH UNCOVERED THAT SOY BASED WIRING HAS BEEN USED FOR THE PAST 20 YEARS. THE ISSUE OF RODENTS HAVING A FEAST ON THESE WIRES CONTINUES, AS SHARED IN ARTICLES BY VOLVO AND OTHER BRAND OWNERS TOO WHICH JEOPARDIZES THE INTEGRITY OF A VEHICLES SAFETY. SAFETY ISSUE #4: IN MY CASE, GIVEN THAT THE FUEL DETECTION PUMP HAS TO DO WITH THE FUEL SYSTEM/EMISSIONS AND FUEL IS WHAT IS NEEDED TO POWER THE CAR, THIS POSED AN ISSUE OF THERE BEING A POWER FAILURE IF THE PROBLEM WASN'T FIXED. I AM LUCKY THE CAR DIDN'T SUDDENLY STOP WHILE DRIVING IT TO THE DEALERSHIP. *JS

Reported

Dec 2020

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

PROBLEMS WITH THE AIR IS THE TIRES. THAT IS THE MOST SEVER PROBLEM WITH THE TIRES. THE AIR IN THE TIRES WORK ON COMPARING THE AIR IN TIRES. IF ONE IS LOW IT SHOWS WHICH ONE IS LOW. I HAVE HAD TO REPLACE A TIRE.

Reported

Feb 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

12,000 MILES ON CAR, REAR BRAKES ARE AT 2MM, FRONT BRAKES 4MM. VOLVO DEALER DOES NOT FEEL THERE IS A PROBLEM WITH THE CAR AND INSIST THIS IS NORMAL WEAR. I HAVE NEVER OWNED A CAR THAT HAS NEEDED BRAKES SO QUICKLY AND WITH REAR BRAKES FAILING BEFORE THE FRONTS.

Reported

Jan 2020

Incident date

Dec 2019

Mileage

Not provided

Outcome flags

None reported

EXCESSIVE PREMATURE WEARING OF BRAKE PADS AND ROTORS. FROM PERSONAL EXPERIENCE AND DISCUSSING WITH OTHER OWNERS, VOLVO IS AWARE THAT THE BRAKES ON THE XC90 PREMATURELY WEAR (AS IN AFTER 1K-20K NEW BRAKES NEEDED ON ALL TIRES). THE LOCAL DEALERS ALL STATE THIS IS A KNOWN PROBLEM AND THEN DEMAND $1,000 TO REPAIR THE BRAKES. VOLVO'S BRAKES AND/OR BRAKING SYSTEM IS DEFECTIVE AND DANGEROUS AS THE BRAKES PREMATURELY WEAR OUT COSTING CONSUMERS UNNECESSARY MONEY FOR ADDITIONAL REPAIRS WHEN VOLVO COULD RESOLVE THE ISSUE.

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

WHEN THE CAR IS PARKED, I UNLOCK THE DRIVER'S DOOR, THE TAILGATE OPENS ON IT'S OWN (POSSIBLY INTO TRAFFIC) THEN AFTERWARDS, EVERY TIME WHEN STARTING THE CAR, A "12V BATTERY CHARGING FAULT STOP SAFELY" ERROR OCCURS TWICE. IT SEEMS TO BE OK TO DRIVE, BUT IT IS NOT CLEAR AS TO WHETHER THE FAULT CAN CAUSE A SAFETY ISSUE, AS THE MESSAGE IMPLIES. SO MANY OF THE SYSTEMS IN THE CAR ARE ELECTRIC. THIS IS A REOCCURRING PROBLEM THAT HAS HAPPENED 4 TIMES NOW, AND VOLVO HAS NOT BEEN ABLE TO FIX IT.

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

CHECK ENGINE LIGHT CAME ON, DEALERSHIP INSPECTED AND DETERMINED THE FUEL FILLER PIPE HAD A LEAK WHICH WAS REPLACED UNDER WARRANTY (23K MILES). I WAS INFORMED THIS IS A COMMON ISSUE WITH THE XC90 AND THEY TOO WERE SURPRISED A RECALL HAS NOT BEEN ISSUED.

Reported

Aug 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

WHEN DRIVING THE VEHICLE AT A SPEED OF 15-40 MPH, THE SUV IS ACTIVATING THE CRASH IMMINENT BRAKING "CITY CRASH AVOIDANCE" WITHOUT ANYTHING IN THE PATH OF THE VEHICLE. THIS ACTION IS LOCKING UP THE VEHICLE AND SEAT BELTS LOCK UP SQUEEZE MY WIFE UNEXPECTEDLY. DEALOR CANNOT FIND ANYTHING WRONG WHEN RUNNING DIAGNOSTICS AND WILL NOT REPLACE THE MODULES THAT CONTROL THIS FEATURE WITHOUT THEM SHOWING BAD. THIS HAS HAPPENDED ON THE SAME ROAD ON MULTIPLE OCCASIONS.

Reported

Aug 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

1 injuries

SPONTANEOUS SUNROOF BREAKAGE

Reported

May 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

CHECK ENGINE LIGHT CAME ON. FUEL FILLER PIPE HAD TO BE REPLACED. THIS HAS HAPPENED THREE TIMES AND HAS BEEN REPLACED THREE TIMES. THE CAR ONLY HAD 13K MILES FOR THE THIRD REPLACEMENT.

Reported

Apr 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

ERROR MESSAGE SHOWED ON THE INSTRUMENT PANEL, ' HEADLAMP SYSTEM MALFUNCTION, SERVICE REQUIRED', HOWEVER THE LIGHT WORKS BUT BACKUP CAMERA STOP WORKING. IT ALSO SHOWS ANOTHER ERROR MESSAGE 'CITY SAFETY SYSTEM UNAVAILABLE'. ASK THE DEALER AND THEY SAID IT IS AN SOFTWARE ISSUE. FIXED AFTER THE SOFTWARE UPGRADE.

Reported

Mar 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

SOMETIMES WHEN THE START STOP SYSTEM IS ACTIVATED AT A STOP AND YOU START BACK OFF THE VEHICLE ACCELERATES FORWARD WITHOUT DEPRESSING THE ACCELERATOR. ON 3 OCCASIONS IT CAUSED ME TO ALMOST RUN INTO THINGS. I REPORTED IT TO VOLVO AND THEY SAID THE SYSTEM IS FINE.

Reported

Dec 2018

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

I PURCHASED MY 2018 VOLVO XC90 T6 AWD (HEREINAFTER, THE '2018 XC90' OR 'THE VEHICLE') IN OCTOBER 2017, THROUGH LEASE AGREEMENT. SHORTLY THEREAFTER, I NOTICED THAT THE FUEL EFFICIENCY OF THE VEHICLE WAS WELL BELOW THE EPA RATING AND WARRANTED RANGE, BASED ON REPRESENTATIONS BY THE DEALER AT, AND PRIOR TO, THE TIME OF SALE. I TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT, SO THE ISSUE COULD BE INVESTIGATED FURTHER. THE DEALER REPORTED THERE WAS A SOFTWARE UPDATE THAT ADDRESSED THE PROBLEM, AND THAT IT WOULD NO LONGER BE AN ISSUE. SUBSEQUENTLY, THE ISSUE CONTINUED TO RE-APPEAR AND THE FUEL EFFICIENTLY CONTINUED TO SUFFER. I AGAIN, ON NUMEROUS OCCASIONS (BETWEEN 5 OR 6) BETWEEN DECEMBER 2017 AND NOVEMBER 2018, TOOK THE VEHICLE TO THE DEALER'S SERVICE DEPARTMENT. IN EACH OCCURRENCE, EXCEPT THE FINAL ONE PRIOR TO THIS COMPLAINT BEING FILED, IT WAS AGAIN REPORTED THAT NO ISSUE EXISTED OR HAD BEEN REMEDIED WITH A SOFTWARE FIX. FURTHERMORE, IN (OR AROUND) JULY OF THIS YEAR, THE COMPRESSOR (OR ANOTHER COMPONENT CONTROLLING THE HVAC SYSTEM IN THE 2018 XC90) FAILED, WHILST DRIVING TO HOUSTON, TEXAS. THE HEAT INSIDE THE VEHICLE QUICKLY RAISED. THIS PART WAS REPLACED IN HOUSTON. IN OCTOBER 2018, I AGAIN, FINALLY, TOOK THE 2018 XC90 TO THE SERVICE DEPARTMENT BECAUSE (1) THE CHECK ENGINE LIGHT CAME ON; AND (2) THE ELECTRONIC SAFETY SYSTEMS, SUCH AS THE AUTO BRAKING, HAD AUTOMATICALLY ENGAGED WITHOUT ANY CARS AROUND THE VEHICLE. THE VEHICLE WAS ALSO DRIVING AND HANDLING IN A STRANGE MANNER. FUEL EFFICIENCY WAS AGAIN A CONCERN. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR APPROX. TWO-AND-A-HALF WEEKS. THEY, ULTIMATELY, DETERMINED THE FUEL PARTS, WERE DEFECTIVE. THEY REPLACED THESE PARTS AND NOTED IT WOULD BE RESPONSIBLE FOR ALL PRIOR FUEL ISSUES. HOWEVER, THEY ALSO STATED A RECALL WAS ISSUED, BUT MY VEHICLE WAS NOT ON THE LIST. NO RECALL NOTICE EXISTS WITH THE NHTSA.

Reported

Nov 2018

Incident date

Nov 2018

Mileage

Not provided

Outcome flags

None reported

VOLVO XC90 2018 MODELS WILL NOT ALWAYS DISPLAY REAR VIEW CAMERA CONTENT WITHIN 2 SECONDS OF SHIFTING INTO REVERSE AS PER FMVSS 111. THIS IS DUE TO REALLY SLOW AND LAGGING INFOTAINMENT SYSTEM. BEHAVIOR IS EVIDENT ON MULTIPLE MODELS AND VEHICLES WHICH SHARE SAME SENSUS INFOTAINMENT SYSTEM.

Reported

Nov 2018

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

Crash

WE HAVE OWNED OUR XC90 SINCE NOVEMBER 11, 2017. THE BRAKES WERE SQUEALING WHEN BRAKING IN NORMAL CONDITION(S), NO RAIN ON ROAD OR WATER ON BRAKES WHETHER WE WERE DRIVING ON CITY STREETS, HIGHWAYS OR FREEWAYS. VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AND BRAKE PADS ON 30 MARCH 2018, JUST A LITTLE OVER 4 MONTHS OF OWNING THE VEHICLE. FOUR MONTHS LATER 8 AUGUST 2018, VOLVO SERVICE TECHNICIANS HAD TO REPLACE ALL 4 ROTORS AGAIN, BUT NOT THE BRAKE PADS. THERE IS NEARLY 25,000 MILES ON THIS CAR, WHICH NORMALLY ROTORS AREN'T TYPICALLY REPLACED UP TO 70,000 MILES. I UNDERSTAND THIS VARIES BASED ON DRIVING BUT TWICE IN 8 MONTHS FOR ALL 4 ROTORS IS INSANE. THEY ALSO FOUND ALL FOUR ROTORS EACH TIME WERE WARPED. WE OWNED A 2012 VOLVO XC60 FOR 5 YEARS AND NEVER HAD THE BRAKES OR ROTORS REPLACED DURING THAT ENTIRE TIME. SECONDLY A GRINDING SOUND IS COMING FROM THE SUNSHADE WHEN IT IS BEING OPENED OR CLOSED. OUR VEHICLE HAS BEEN IN THE SHOP SINCE 14 AUGUST 2018 WHERE THEY REPLACED THE SUNSHADE, ONLY TO HAVE TO REPLACE IT AGAIN 21 AUGUST 2018. WE WENT TO PICK UP THE VEHICLE AND THE GRINDING SOUND IS BACK AGAIN, WHICH NOW VOLVO WILL HAVE TO REPLACE THE SUNSHADE FOR A THIRD TIME. I AM A VOLVO CUSTOMER FOR LIFE, BUT THESE ISSUES NEED TO BE ADDRESSED AND FIXED FOR FUTURE MODELS. I AM THANKFUL FOR THE COURTESY VEHICLE DURING THIS TIME, BUT I REALLY WANT MY VEHICLE BACK. I ASSUME MY NEXT COURSE OF ACTION IF WE GET THE VEHICLE BACK A THIRD TIME WITH A DEFECTIVE SUNSHADE OR BRAKES IS LEMON LAW.

Reported

Aug 2018

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

None reported

CRACKED WINDSHIELD EVEN WITH LESS THAN MINOR CHIP. THE CAR WAS DRIVING AT 68MPH ON A STRAIGHT HIGHWAY ON A 'CLIP' SOUND WAS HEARD HITTING THE WINDSHIELD. AFTER 10 MINUTES A 14 INCH CRACK WAS NOTED FROM THE TOP EDGE TO THE CENTER OF THE WINDSHIELD. THE CAR HAS <2000 MILES ON IT. IS THE QUALITY OF WINDSHIELD WORSE IN CARS WITH DRIVER ASSISTANCE PACKAGES. HAVE DRIVEN DIFFERENT VEHICLES WITHOUT DRIVER ASSISTANCE AND NEVER ENCOUNTERED SUCH AN INCIDENT. THE EXTENT OF CRACK WITH A CHIP (WHICH IS NOT EVEN VISIBLE), IS QUITE SURPRISING. I HOPE NHTSA WILL LOOK INTO THIS. IS THIS ISOLATED TO THIS VEHICLE MANUFACTURER OR WITH MOST MANUFACTURER WINDSHIELDS WITH DRIVER ASSISTANCE PACKAGES. THIS MAY BE LIFE-THREATENING IF THE GLASS IS NOT STRONG ENOUGH AND SHATTER WITH SUCH MINOR ROAD HAZARDS.

Reported

Mar 2018

Incident date

Mar 2018

Mileage

Not provided

Outcome flags

None reported

BRAKES CONTINOUSLY SQUEAK. THE DEALER HAS INSPECTED THE BREAK SYSTEM TWICE AND MADE ONE ATTEMPTED REPAIR. ONE WEEK LATER THE BRAKES ARE BACKING TO SQUEAKING. I HAVE OWNED THE VEHICLE LESS THAN 90 DAYS, I'VE HAD ISSUES WITH THE BRAKES FOR MORE THAN HALF THAT TIME. THE CENTER DISPLAY COMPUTER SCREENS FREEZES CONSTANTLY, BUT RECENTLY FREEZES AND WILL NOT RESTART UNTIL AFTER THE CAR IS STOPPED AND RESTARTED.

Reported

Dec 2017

Incident date

Dec 2017

Mileage

Not provided

Outcome flags

None reported

Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.

Risk: An improperly tightened seat belt buckle may not restrain an occupant as intended, increasing their risk of injury during a crash.

Remedy: Dealers will inspect and tighten the second-row seat belt buckle anchorage bolts, as necessary, free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10259.

Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.

Risk: If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.

Remedy: Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.

Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.

Risk: The rear passenger may become trapped by the front seat without the ability to cancel the seat's movement, increasing the risk of injury.

Remedy: Volvo Car will notify owners, and dealers will update the rear seat control display software, free of charge. Owner notification letters were mailed July 14, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10093.