2013 Volvo XC90

MY VEHICLE'S AIR BAG LIGHT IS ON. MY DASH MESSAGE IS: PASSENGER AIRBAG OFF SERVICE URGENT. I TOOK IT TO KOONS VOLVO OF OWINGS MILLS, INC TO BE SERVICED. I WAS TOLD THAT THE PASSENGER OCCUPANCY WEIGHT SENSOR HAS STOPPED WORKING AND NEED TO BE REPLACED. THE SERVICE TECHNICIAN COULD NOT TELL ME WHY IT WOULD HAVE STOPPED WORKING. HE JUST SAID IT COULD JUST HAPPEN. I ASKED THE SERVICE TECHNICIAN WHAT DOES IT DO AND HE SAID THAT IT WEIGHS PASSENGERS FOR THE CORRECT PRESSURE OF THE AIRBAG IN CASE IT IS DEPLOYED. HE ALSO SAID THAT MY COMPLETE AIRBAG SYSTEM WILL NOT WORK WITHOUT IT WHICH MEANS THAT THE DRIVER'S SIDE AS WELL AS THE SIDE AIRBAGS WILL NOT DEPLOY IN CASE OF AN ACCIDENT. THE COST OF THIS REPAIR IS $2,249 WHICH IS EXTREMELY EXPENSIVE. THIS APPEARS TO BE MORE OF A DEFECT AND NOT WEAR AND TEAR. VOLVO ADVERTISES IT'S SAFETY FEATURES WHICH ATTRACTED ME TO PURCHASE ONE. THEY DON'T TELL YOU THAT THE SAFETY FEATURES MAY NOT WORK WHEN YOU NEED THEM. I WAS TOLD BY ANOTHER SERVICE STATION IN ALEXANDRIA, VA THAT THIS IS A COMMON REPAIR THAT HE PERFORMS ON VOLVOS. I SAW THE AIRBAG LIGHT ONE MORNING WHEN I TURNED ON THE CAR AFTER IT HAD BEEN SITTING OVERNIGHT. NO ONE WAS IN THE PASSENGER SEAT. IT WAS NOT THERE THE NIGHT BEFORE.

Reported

Mar 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

I AM THE SECOND OWNER OF THIS CAR THE OTHER OWNER WAS IN THE FAMILY AND THE AIRBAGS HAVE NEVER BEEN DEPLOYED. A COUPLE MONTHS AGO THE SRS AIRBAG SERVICE URGENT LIGHT CAME ON AND WE TOOK IT TO THE DEALERSHIP TO HAVE IT LOOKED AT. THEY SAID THAT THE AIRBAGS NEEDED TO BE REPLACED. BEING THAT THIS IS SUCH A CRUCIAL COMPONENT THAT SHOULD BE WORKING IF IT HAS NEVER BEEN USED I WANTED TO ALERT NHTSA AND SEE IF IT WERE A MORE WIDESPREAD CONCERN. I APPRECIATE YOU LOOKING INTO THIS. THERE WERE NO EVENTS LEADING UP TO THE AIRBAG LIGHT AND THAT IS THE REASON FOR MY CONCERN.

Reported

Nov 2018

Incident date

Jun 2018

Mileage

Not provided

Outcome flags

None reported

I WAS DRIVING DOWN AN OLD HIGHWAY AT 45MPH. THE DRIVER'S DOOR OPENED WHILE IN MOTION WHILE THE DOOR WAS CLOSED AND LOCKED. THE DOOR DID NOT FLY OPEN, I THINK LOCKING MECHANISM HELPED KEEP THE DOOR FROM SWINGING OUT. THERE WAS AN IMMEDIATE RUSH OF AIR COMING THROUGH MY DOOR AND THE WARNING LIGHT CAME ON SAYING DRIVER'S DOOR WAS OPEN. I WAS ABLE TO UNLOCK AND PULL MY DOOR BACK INTO THE CLOSED POSITION WHILE IN MOTION.

Reported

Jan 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

HAVING BOUGHT A 2013 VOLVO XC90 WITH 36K MILES ON IT, I WAS DRIVING ON A HIGHWAY 2 WEEKS LATER WHEN I SAW SMOKE COMING OUT OF THE ENGINE. THE ENGINE STALLED AND SHUT DOWN. I QUICKLY PULLED OVER THE CAR AND WAS ABLE TO GET OUT AS THE SMOKE WAS INCREASING. WITHIN 4-5 MINUTES, THE CAR WAS ON FIRE. IT WAS COMPLETELY GUTTED AND DESTROYED. VOLVO DECLINED TO ACCEPT BLAME AND SAID THAT THE CAUSE OF FIRE CANNOT BE DETERMINED. THIS IS SUPPOSED TO BE THE SAFEST CAR AND I WAS SURPRISED AT THEIR CALLOUS ATTITUDE. THE DEALER FROM SUMMIT NJ WAS FAR MORE PROFESSIONAL. THE HIGHWAY IT HAPPENED ON WAS RT. 295 NEAR PRINCETON NJ. I HOPE OTHERS CAN LEARN FROM THIS DEBACLE AND GET SOME HELP IF THERE IS A FUNDAMENTAL PROBLEM WITH 2013 XC90. THEY DID HAVE A RECALL FOR THE 2010 XC90 FOR THE SAME REASON. I FEEL THE CAUSE WAS EITHER AN ELECTRICAL SHORT CIRCUIT OR A PROBLEM WITH TRANSMISSION.

Reported

Jul 2017

Incident date

Jul 2017

Mileage

Not provided

Outcome flags

Fire

THE XC90 I JUST BOUGHT FROM A DEALER AS IS TWO DAYS AGO HAS SOME LEAKING OF FUEL. I SUSPECT SOMETHING IS WRONG WITH THE FUEL PUMP. THE PREVIOUS OWNER DID NOT BRING THE CAR TO VOLVO DEALER TO REPLACE THE FUEL PUMP UNDER THE EXTENDED WARRANTY. NOW I HAVE TO PAY THOUSAND DOLLARS TO REPAIR IT.

Reported

Dec 2016

Incident date

Dec 2016

Mileage

Not provided

Outcome flags

None reported

THE ANTI SKID SERVICE IS NOT FUNCTIONING. THE WARNING LIGHT KEEPS COMING ON AND OFF PERIODICIALLY. WHEN THIS HAPPENS, I SOMETIMES LOSE THE DASH LIGHTS, BLINKERS AND THE FUEL DOOR UNLOCKS. THE ISSUE IS NOT HAPPENING CONSISTENTLY IT HAPPENS WHEN THE WEATHER GETS BAD. EVERYTHING JUST GOES OUT. ITS STATIONARY AT THE BECAUSE I HAVE NO LIGHTS OR ONE LIGHT WONT GO OFF.

Reported

Nov 2016

Incident date

Nov 2016

Mileage

Not provided

Outcome flags

None reported

ANTI SKID WARNING LIGHTS ARE COMING UP

Reported

Aug 2016

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

THE ANTI SKID SERVICE IS NOT FUNCTIONING. THE WARNING LIGHT KEEPS COMING ON AND OFF PERIODICIALLY. WHEN THIS HAPPENS, I SOMETIMES LOSE THE DASH LIGHTS, BLINKERS AND THE FUEL DOOR UNLOCKS. THE ISSUE IS NOT HAPPENING CONSISTENTLY. SOMETIMES IT WON'T HAPPEN FOR MONTHS AND THEN IT WILL HAPPEN AGAIN MULTIPLE TIMES. I HAVE TAKEN IT TO VOLVO TWICE AND THEY ARE UNABLE TO DETERMINE WHY THIS ISSUE IS HAPPENING.

Reported

Apr 2016

Incident date

Apr 2016

Mileage

Not provided

Outcome flags

None reported

CONTINENTAL FACTORY EQUIPPED TIRES ARE WORN TO THE POINT OF NEED FOR REPLACEMENT AT 25,000 MILES. THIS VEHICLE IS DRIVEN BY A 65 YEAR OLD LADY AND IN MOST PART IN TOWN AT 45 MPH OR LESS. IT IS MAINTAINED BY THE SELLING VOLVO DEALER. TIRES ARE TMPS MONITORED AND PROPER INFLATION IS MAINTAINED. WITH NO SIDE TO SIDE DIFFERENCE IN TREAD WEAR IN BOTH FRONT AND REAR TIRE PLACEMENTS THERE IS NO REASON FOR PREMATURE TIRE WEAR. ONE OF THE FOUR TIRES HAVE A BUMP WHEN COLD THAT DISAPPEARS WHEN THE TIRES WARM UP. WHY ONLY ONE. I FEEL THAT CONTINENTAL TIRE COMPANY SHOULD ADJUST THE TIRES FOR PREMATURE TREAD WEAR....

Reported

Jan 2016

Incident date

Jan 2016

Mileage

Not provided

Outcome flags

None reported

THE ANTI SKID SERVICE IS NOT FUNCTIONING. THE WARNING LIGHT KEEPS COMING ON AND OFF PERIODICIALLY.

Reported

Jan 2016

Incident date

Jan 2016

Mileage

Not provided

Outcome flags

None reported

I WAS DRIVING THE VEHICLE DOWN THE HIGHWAY WHEN IT STARTED TO STALL AND THEN THE ENGINE JUST CUT OFF. THIS HAPPENED IN THE MIDDLE OF THE ROAD WITH TRAFFIC IN BOTH DIRECTIONS LEAVING ME AND MY WIFE VULNERABLE IN THE MIDDLE OF TRAFFIC. I MADE SEVERAL ATTEMPTS TO RESTART THE ENGINE AND IT WOULD NOT START, IT STARTED TO SMOKE AFTER A FEW ATTEMPTS. ROADSIDE ASSISTANCE HAD TO BE CALLED AND THE VEHICLE WAS TOWED TO THE VOLVO SERVICE DEPARTMENT WHICH TOLD ME THAT THE ENGINE FAILURE WAS DUE TO A FAULTY STARTER. THIS IS A FAIRLY NEW VEHICLE WITH NO DAMAGE. *TR

Reported

Mar 2013

Incident date

Mar 2013

Mileage

Not provided

Outcome flags

None reported