2016 Volvo XC90

Piston rings inside the engine failed due to a known oil consumption issue with this model vehicle. The engine failed while the car was driving 85 mph and consequently slowed down to 15mph on the highway, leaving the owner of the car stranded alone on the highway. Volvo has a known fix for this issue and there was a class action lawsuit for it, but since it was settled, there was no recall. This is, in fact, a dangerous issue that is preventable. Additionally, the sunroof drains also leak. Water frequently leaks down the A-pillar directly onto the Central Electronic Module (CEM) causing unsafe electrical issues and potential engine failure. This was a known issue on other models, but it is also present in this model vehicle. When I tried to fix this under a warranty contract, I was denied by the certified repair shops.

Reported

Jul 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The AC evaporator has a leak. I am reporting as this is a well known issue on the Volvo's, especially the 2016 XC90 which has a large amount of issues that cause issues of safety and undue amount of financial burden on owners who operate the vehicle in normal conditions. I have been told by the dealer after they repaired a another issue of the engine (8 times this vehcile has been in for repair on engine issues that are due to a block issue) the ac evaporator is well known by Volvo to be poorly designed and manufatcurered where they last under ten years. I have asked dealers and mechainc shops who see dozens a week of these repairs needed. The avergae cost I have been quote is $4000 for repair and the volvo service dealer I could told me, these keep the shop going. There is no way that this is not a issue to the public that puts a undue burden to owners, one that Volvo HQ in USA acknowledges is a issue but is not required to do anything.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

My 2016 Volvo XC90 suddenly lost power while I was driving, requiring me to pull over and have the vehicle towed. This is a documented safety issue associated with a known piston ring defect in 2013-2016 Volvo vehicles equipped with 2.0L and 2.5L engines, which was the subject of a federal class action lawsuit ([XXX] et al. v. Volvo Car USA, LLC, Case No. XXX, filed XXX. No there we NO warning lamps, messages or other symptoms of the problem prior to the failure. I purchased this vehicle as a second owner from Carvana [XXX] — one month after the class action was filed. I was never notified of the defect, the litigation, or any service campaign or extended warranty coverage associated with this VIN, through Carvana nor Volvo. Since the power loss, I have spent $11,543.75 in out-of-pocket repairs (replacement engine, labor, towing). Despite a new engine being installed, the vehicle enters limp mode within one mile of driving. A Volvo-authorized dealer has quoted an additional $19,959.65 in repairs without certifying that the work will resolve the safety issue. Volvo Customer Care has declined to assist, stating their internal service campaign has concluded. I am submitting this safety complaint because sudden, unexplained power loss in a moving vehicle is a significant safety hazard, and because second owners of affected vehicles were never properly notified of the defect. I never knew nor was this disclosed to me before purchase from Carvana nor told to me by Volvo. I was in the middle of nowhere and I was not sure what to do and being a single woman, I was unsafe and scared. What ever this issue is Volvo and the dealer in South Dakota (where it is parked right now) as I had it towed on June 5th, and they don't want to help nor fix my vehicle. I need my catering business vehicle as this is a very concerning for my loss of use for over a year now for my catering part of my business. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The eRAD (Electric Rear Axle Drive) on my 2016 Volvo XC90 T8 PHEV failed completely. The warning light appeared approximately 11/3/2025, within one week of purchasing the vehicle at 88,000 miles. The failure was confirmed by a Volvo dealership. The eRAD is the component that powers the rear electric motor and provides AWD and hybrid function — its failure results in complete loss of rear wheel drive and hybrid system operation. Safety risk includes unexpected loss of AWD traction control in adverse weather conditions. This is a known systemic defect acknowledged in Volvo’s own Technical Journals (TJ33358). I contacted Volvo Cars USA customer service to invoke the SULEV emissions warranty and they were unable to locate my claim or explain the warranty coverage. Volvo has not addressed this through a recall despite this being a widespread known failure mode affecting XC90 T8 models. The vehicle is available for inspection.

Reported

May 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle start shaking Violently out of control. AAA picked up the vehicle and took it to their European shop and discovered it’s the piston rings . I asked Volvo to do a goodwill repair and they rejected my claim on a well know issue that I was not brought aware while having the vehicle serviced at their facility Findley Volvo dealership. I’ve been taking this vehicle there for two years, with an oil problem. They never did an oil consumption test or correct the piston issue. I am appalled at this action and behavior by the dealership.A well documented issue with this vehicle. They told the program has expired, I’d have to pay for service . I have photos as well of the issue.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 VOLVO XC90. The contact stated that while coming off a red light at 10 MPH, the contact was involved in a vehicle accident. The front end of the vehicle impacted the vehicle on the passenger side, which impacted more of the contact's front side on the passenger side. The vehicle came to a full stop in the middle of an intersection. No air bags were deployed in the vehicle. The vehicle was towed back to the residence. A police report was filed. The contact stated there were 2 subjects injured. The passenger in the contact vehicle was injured, and the driver of the vehicle that was impacted was also injured. The passenger injuries had been medically treated. The passenger was hurt in the knees, back, neck, and head; no severe injuries were reported. The contact referenced NHTSA Campaign Number: 15V342000 (AIR BAGS) as the cause of the failure; the VIN was never included in the recall repair. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

Crash 2 injuries

Since moving here to Nevada in 2023, I’ve had several oil changes. After about 1200 I have to add mother oil to the car. I’ve gone back three times to 5 min oil change to get free refills since they offer free top offs after your initial oil change. I than took a deep dive on the internet and discovered that the Volvo XC90, 2016 had issues with oil consumption, but never informed me of this issue. I’ve been to the dealership several times and not once did the inform me either. I mentioned to Bailey Anderson at Findlay Volvo in Las Vegas that this car consumes a lot of oil. He said no it didn’t without even checking for facts. I read that Volvo knew about this issue and we’re fixing the issue, however when I inquired they wanted me to pay for their mistake. How is that so when they knew there is and was an oil consumption matter and did not inform me of the matter. I’m furious with Volvo for hiding or concealing this issue. How can I get them to correct the matter, at this point?

Reported

Apr 2026

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

About a month ago I received an Engine Coolant Low warning from the vehicle so the fluid was topped off. This past Friday, April 17th as I was driving home around midnight, I received an Engine Temperature is High, please pull over notice so I stopped the vehicle and had it towed home. Saturday evening, as the car was sitting in my driveway, the vehicle caught fire. The entire engine bay ignited and basically melted.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

Fire

Hey I purchased a Volvo xc90 2016 seven months ago and I currently still have this car. Also others with the same model, are having problems with oil consumption who is the problem that I’m sadly dealing with, My car burns so much oil and I’m only 19 I got this hoping for a reliable car but in stead in burns oil just has much as I burn fuel every 500 miles, if that probably less miles. it tells me to had a liter of oil because it says I’m out of oil. I just need some one to help me it hasn’t had anything done to it it’s all original with only 127,000 miles on it and this probably has been happening since I purchased it with only 118,000 miles.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

My car started smoking on the road, I parked it. It smoked, Then it caught on fire.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

Fire

*the engine is the part that failed due to excessive oil consumption. *it became a safety risk once it started selecting its own driving speed after dropping driving speed to 31mph on [XXX in Raleigh. *the problem was confirmed by the dealer, Volvo of Cary *it has not been inspected by the manufacturer, police, insurance representatives or others *upon a service visit our technician, Ray Rancell of Volvo of Cary advised that the engine was leaking oil and engine failure would occur if we didn't take care of it so we did to a total of $2879.74 which would keep the engine from seizing. That means we paid to prevent exactly what happened anyway and as I found out later he did not perform an oil consumption test so he had no way of knowing the shape the engine was in but charged for this work anyway. The repair invoice says the customer stated oil leaking on timing belt but that is incorrect. I would have no way of knowing that as the only thing i know about cars is replinishg fluids. We did have to replinish oil often and advised Ray of that but he said it was normal. Thank God I was able to get into the slow lane and prevented any accident but my and my daughter's life was certainly put at risk. There is a known recall for excessive oil consumption which I fould out about later. When I questioned Volvo they said my VIN number was not included in the recall. Clearly, it should have been. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2026

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

My vehicle was signaling me to add oil every 600 - 1000 miles around 85,000 miles. The dealership charged me for a chemical treatment to stop the oil burning around 90,000 miles. At about 95,000 miles, my engine failed while driving on the interstate. There was no warning light or degradation of power. Suddenly, the engine lost power, went into limp mode and I could not maintain highway speed. The display flashes "Engine Performance Reduced." My SUV is now parked in my yard. I have paid two Volvo dealerships and a Volvo repair shop to inspect it. They reported oil burning, cylinder scoring and spark plug failure. There is scoring in the #3 cylinder and there is also no compression in the #3 cylinder. They further advised me that ALL engines that fit in my vehicle will experience this oil burning issue and the subsequent pathway to failure. I see evidence that this is a known issue with 2.0L and 2.5L Volvo engines between 2013-16. Of particular note is that several other owners have experienced failure in the #3 cylinder. There is an issue of clogged rings causing oil burning. Oil burning leads to damage to internal engine components like pistons, spark plugs, valves and etc..causing engine failure and ultimately engine fires. Oil burning extends into the exhaust system and also damages catalytic converters leading to failure of those components and even fires. I understand Volvo issued Tech Journals to dealerships but, to date, this information has not been published to the consumer that we may be made hole. This is a major design flaw that creates an expensive and extremely dangerous situation affecting numerous engine parts subject to high levels of heat during engine operation. Any of these parts are susceptible to spontaneously combusting during operation and without warning. It is an extremely dangerous situation. However, I see no evidence of a recall on my vehicle.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

On September 30, 2025, a 2016 Volvo XC90 T6 experienced sudden engine failure while driving westbound on I-75 (Alligator Alley) at highway speed. The vehicle abruptly went into reduced power mode (“turtle mode”) without warning. This forced the driver to stop on the roadside, creating a serious safety hazard in fast-moving traffic. Component/system that failed: Engine / Power Train. An independent repair facility performed diagnostics on October 6, 2025, including a compression test. Results confirmed that one cylinder had lost compression due to a failed cylinder head. The mechanic attributed this to excessive oil consumption from defective piston rings, a condition documented in Volvo technical bulletins. Inspection: The vehicle was inspected by an independent service center. Photos and test results are available for inspection upon request. The manufacturer was contacted and denied assistance, citing mileage, despite known oil consumption defects in this engine family. Safety risk: The sudden loss of power at highway speed put the driver and other motorists at risk of collision. With no advance warning, the driver was left stranded on a dangerous stretch of interstate. Reproduction: The failure has been confirmed through diagnostic testing and inspection by the independent service center. Manufacturer/police/insurance inspection: The manufacturer has been notified, but no inspection by Volvo has occurred to date. No police or insurance inspection was performed. Warning messages or lamps: Prior to the breakdown, no warning lamps or messages indicated impending failure. The first and only symptom was the sudden loss of power on the highway. Incident cause assessment: Based on mechanic’s findings, the underlying cause is piston ring/oil consumption defect leading to cylinder head failure. This defect is widely reported in Volvo vehicles with this engine and represents a safety-related condition.

Reported

Oct 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Known supercharger leak on 2016 Volvo XC90 at 60,000 miles. Numerous reports of the same failure. Dealer and Volvo declined goodwill repair. Potential safety/fire issue if oil leakage worsens

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The rear two car doors will not open. It started months ago with the left side and now is both doors. This is dangerous if anyone in the rear of the vehicle should need to exit in a timely manner. The dealership knows this is an issue, but says they are not obligated to fix it for free because there isn’t a recall yet.

Reported

Sep 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

SRS warning light and was told that is is due to a faulty misassembled wiring in the seat harness. Possibility of the airbags not deploying correctly in case of a crash. The dealer has confirmed that it is the seat harness that needs to be replaced. Due to the Month/Year of the vehicle it does not fall under the original recall which was only for vehicles that were manufactured between Jan/May 2015.

Reported

Aug 2025

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

Backup camera not activating when in reverse sporadically. My recorded video of this happening: [XXX] Issue has been brought to the Volvo dealership service department. Remedy from the Volvo service has been to update software but it has not corrected the issue. Multiple of owners have encountered the same issue which is widely documented online. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Aug 2025

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

I am filing a safety complaint regarding a failed rear door latch actuator in my 2016 Volvo XC90. This is a known issue among Volvo owners, yet there appears to be no recall or corrective action. The defect causes the door latch actuator to seize, rendering the affected rear door completely inoperable from both the inside and outside. This means passengers seated in the rear are unable to open the door to exit the vehicle. This is an extremely dangerous and potentially life-threatening hazard. In the event of an emergency—such as a fire, collision, or submersion—rear seat passengers would be trapped inside the vehicle with no way to escape. This failure compromises basic vehicle safety standards, as all doors should be fully functional to allow for emergency egress. I strongly urge the NHTSA to investigate this recurring defect in Volvo vehicles and require Volvo to address it promptly before it results in serious injury or death.

Reported

Aug 2025

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

This car is consuming oil and has the potential to catastrophically fail, or catch fire.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

Piston ring failure, excessive oil consumption. There was an extended warranty regarding the issue, but it has since been closed. I know there have been multiple lawsuits regarding this issue.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The back door, or liftgate, closes automatically (without me pressing the close button). This is inconsistent, as it doesn't happen all the time. Each time the car has been off, and maybe it's on some kind of timer. It's happened 3 times, at random, where each time it caught me off guard. One time it hit me on the back of the head. The next time my kids were sitting in the back and I had to yell for them to tuck their legs inside. The third time, was just last week, and I had to run out from under it. There is no beeping or warning, and I'm afraid it's only a matter of time before it causes serious injury. I've had this vehicle for about 12 months, and it's only happened 3 times, but I can't figure out what the causes it.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

1 injuries

The contact owns a 2016 Volvo XC90. The contact stated that water had been leaking into the vehicle on rainy days. The contact stated that the water intrusion was causing several warning lights to illuminate and unknown vehicle safety equipment failures. The contact stated that the front and rear carpets and the spare tire were saturated with water. The contact had taken the vehicle to a local dealer, where it was determined that water was leaking into the vehicle, but the dealer was unable to determine the point of intrusion. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 168,000.

Reported

Apr 2025

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Safety belt will not retract in pillar when unbuckled.

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

Loaded children into second row of vehicle, confirmed all doors closed. Began driving, passenger rear door swung open. Child DID NOT engage door handle. Pulled over to attempt to close door. Door latch would not engage, could not close or lock door. Still unable to close and lock door.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2016 Volvo XC90. The contact stated that while her daughter was driving at an unknown speed, white smoke began to emit from the vehicle as fellow motorists alerted her daughter that a fire had started underneath the vehicle. The contact's daughter immediately pulled over as all occupants exited the vehicle. The contact called the authorities as the vehicle was quickly incinerated by the fire. The contact stated that her youngest grandson suffered emotional distress as a result of the fire. No physical injuries were reported and a police report was filed(police report unavailable). The fire department extinguished the fire once they arrived. The vehicle was towed to an independent tow yard; the vehicle was deemed a total loss. The manufacturer had yet to be notified of the failure. The failure mileage was unknown. The VIN was not available.

Reported

Jan 2025

Incident date

May 2024

Mileage

Not provided

Outcome flags

Fire

The contact owns a 2016 Volvo XC90. The contact stated that water was entering the vehicle through the sunroof. There was an abnormal odor of mold inside the vehicle. The carpet was not wet. There was an abnormal swishing sound detected inside the vehicle. After it rained, the contact noticed that the passenger side front floorboard had an accumulation of water a quarter inch deep. The contact noticed the water was leaking on the airbag from the exterior A-pillar. The contact moved the headliner, and the rubber boot was intact. The call/SOS warning light was illuminated. The contact called the local dealer, who informed about diagnostic testing and scheduled an appointment. The manufacturer was not contacted. The approximate failure mileage was 80,000.

Reported

Dec 2024

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

I have a 2016 XC90 T6 Inscription. The issue started after refill the engine oil and led to malfunction in engine system. The engine list the power and slowed down the car while driving. I brought the car to the dealer 2 times already and had been fine for 3 months. However, the engine oil light showed up to refill after 3 months. I am aware that other Volvo owners are facing the same issue and it is due to defect of piston and piston ring.

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

The rear doors get stuck closed. No unlocking or releasing child lock solves this issue. Had the passenger rear door unavailable for over 6 months and then it opened again only for the other side to quit working now. Volvo does not cover this issue despite clear danger to riders in accident or emergency in need to exit vehicle.

Reported

Dec 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Volvo XC90. The contact stated that while driving at various speeds, the oil light illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V308000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic, where it was diagnosed that an oil change was needed. The vehicle was repaired. The vehicle was taken to another local dealer, who informed the contact that the vehicle was consuming oil and informed the contact about an oil consumption test. The contact was informed that a spark plug had exploded in the engine. The engine was replaced. The contact noticed that water was entering inside the vehicle. There was water dripping on the entertainment center, and the pixels were half out. The vehicle was taken to the local dealer, where it was diagnosed that the infotainment screen needed to be replaced. The vehicle was repaired. While driving at unknown speeds, the brakes became inoperable. While at a car wash, the fenders detached. After driving for several hours, the turn off engine message was displayed. The contact added additional coolant, but the coolant depleted quickly. The vehicle was taken back to the local dealer, where it was diagnosed that the engine line had split open. The vehicle was repaired. The manufacturer was contacted, and opened a case but no assistance was provided. The failure mileage was approximately 140,000.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

Started getting high coolant temperature warning, indicating to slow down and then after a short while to stop the vehicle. The vehicle now cannot be driven without the warning showing up after several minutes of driving after sitting. Of course comes on much sooner if it's been running before that. We had to pull over and wait several times during interstate travel. No codes are present using a code reader. It reads the temp at around 215 degrees when warning comes on to slow down. Continues to increase until warning to stop vehicle. I inspected the engine. A lot of symptoms were inline with a bad thermostat. Changed that with no luck. I again inspected the engine and found the broken tube. It was inline with where it's supposed to be attached, so it was missed the first time. I researched online and found recall 19V308 related to a previous version of the part. The newer version is installed (Volvo part 31238231), yet the same exact conditions are present that the replacement was supposed to avoid. Seems reasonable that if that's the case, it should also be covered by another safety recall. The pics also include coolant accumulation in that area as well as corroded plastic conduit for what looks like some type of wire for electrical component. I'm not sure what that part is, but I've sent a pic also of where it goes into the engine. Seems like the higher heat that the coolant can reach eventually melted/corroded the conduit. The wire inside is also not in good shape, but is intact still.

Reported

Sep 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

There is a engine coolant leak from the plastic coolant line connector going into the motor

Reported

Aug 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The exhaust manifold and supercharger on my 2016 Volvo XC90 have malfunctioned. The exhaust manifold has a visible crack, and the supercharger has seals that are leaking exhaust gases. Both components are available for inspection upon request and have been diagnosed by an independent mechanic who conducted a smoke test revealing these issues. The malfunction poses a significant safety risk as exhaust gases are leaking into the cabin, creating a dangerous environment that could lead to carbon monoxide poisoning. This condition represents a serious health hazard to anyone in the vehicle. Yes, the problem has been confirmed by an independent service center. They diagnosed the issue with the P0171 code indicating the engine is running lean due to a vacuum leak. They also conducted a smoke test that identified the cracked manifold and leaking supercharger seals. The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives. It has been inspected by an independent mechanic. Yes, prior to the failure, the vehicle displayed a warning light for the P0171 code indicating that the engine was running lean. Other symptoms included unusual oil consumption and excessive oil in the intake system, which were previously diagnosed by a Volvo dealer as a factory defect.

Reported

Aug 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

The hybrid motor periodical will hesitate when accelerating from a stop, specifically it'll start accelerating then lose power for up to a couple of seconds before regaining power. This poses a safety risk if you start pulling out into traffic and suddenly and unpredictably lose power while there's oncoming vehicles. The problem just occurred for the first time about a week ago and coincidentally just a few days after taking the car in for its annual service, since then it has happened more frequently and I can't find any rhyme or reason as to why it happens. The vehicle will be going in to be checked out shortly. There have been no warning lights any time this has happened.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Same issue as complaint #11416043. Leak in sunroof has caused several electrical issues with the car. I had noticed occasional drips from the rear view mirror but had no idea that water was pooling under the spare tire in the trunk where several electrical components are located. When I originally brought it to the dealer (when I noticed the occasional drips) they said I needed to replace a major part of the sunroof which would have cost around $2,000. They did not mention that the water could/would reach the under carriage (not sure if that is the correct term) and could cause major electrical issues. I've since noticed that many others with this vehicle have had issues with the sunroof. I also had multiple times when my battery had to be replaced in the rear of the car when it should have been fine (was relatively new) which looking back could have been a result of the sunroof leak.

Reported

Jul 2024

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Volvo XC90. The contact stated that after starting the vehicle, the vehicle failed to accelerate above 15 MPH while depressing the accelerator pedal. The contact stated that a turtle warning symbol appeared on the instrument panel along with an "Engine System Reduced Performance" message displayed. The contact called the dealer and had the vehicle towed to the dealer location. After two days of diagnostic testing, the contact was informed that the engine needed to be replaced due to engine failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 175,000.

Reported

Jul 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

Excessive Oil consumption. Volvo knowingly allows for the sale and resale of their 2013-2016 vehicles all makes and models even though they know there is an engine issue causing excessive oil consumption due to bad pistons and o rings in the engine. They’ve tried to hide this for years and since has covered a limited number of vehicles to be repaired based on stringent requirements eliminating most of the vehicles that actually should be covered. This oil consumption issue is dangerously causing vehicle to over consumption oil possibly causing the engine to seize or costly repairs up to but not limited to $13,000. This issue has cost me excessive oil changes and oil purchases in just a matter of months since its purchase date. A warranty was issued for this issue but Grubbs Volvo of Grapevine Texas has stated that due to the requirements my vehicle does not qualify to be covered because of the time limitations Volvo put on the repairs. This is a manufacturing issue with defective engine parts which should have been a recall not a warranty allowance. Volvo is deceiving consumers. Not only is this an issue for repairs, this could potentially cause accidents should and engine seize while operating on a roadway and who knows how many lives are at stake. The years 2013-2016 should be cover 100% by recall no matter what if vehicle falls in the all models 2013-2016 manufacturer dates. This has caused me excessive oil change purchases of $189.00 and 1 liter of oil weekly after just driving 1500 miles in 3 weeks. This is a huge problem and is well documented and should be recalled and corrected.

Reported

Jul 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

We are a repair facility and the vehicle arrived for a concern with a weak battery and a battery warning light. The battery was testing bad and was replaced but the other issues persisted. The vehicle was scanned for codes and the codes present in the computer were B139F11, P26DC00 & P059700. After researching these codes we discovered a technical service bulletin related to the same issue and codes (Ref. No: TJ 30268.6.0). The bulletin states "If any of above DTC´s are set in the ECM or CEM for the pre-heated thermostat in the cooling system, and/or if the customer complains of a charging system warning message in the Driver’s Information Module (DIM), follow advice under SERVICE". The bulletin then describes the required service "Replace the thermostat according to instructions in VIDA and erase DTC. Not replacing the thermostat can cause consequential damages". After reading this we followed the service in the bulletin and replaced the thermostat but the issue persist. At this point we have replaced multiple components in compliance with the service bulletin but the battery warning light is still displayed as well as auto start stop disabled & the A/C blower not operating correctly. The bulletin also states that if the issue persist to "submit a vehicle report using function group 2627" but it does not state where the report can be submitted.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The vehicle exhibits excessive oil consumption due to defective oil control rings, as highlighted by Quality Bulletin P10186. Additionally, the sunroof leaks, as noted in Technical Journal 31272 and TJ 35503.3.0, and there are further issues with the windshield wiper/turn signal system, the parking brake system, and the steering wheel module. Yes, the vehicle is available for inspection upon request. The excessive oil consumption and related engine issues can lead to engine damage and potential failure while driving, posing a serious safety risk. The sunroof leakage could impair visibility and cause electrical failures. The persistent dashboard warning messages and system malfunctions further distract and endanger the driver and others on the road. Yes, the problem has been reproduced and confirmed by various dealers and independent service centers, as indicated by numerous customer cases, court rulings, and a class-action lawsuit. Yes, the vehicle has been inspected by the manufacturer and documented in various technical journals and bulletins. There is no specific mention of inspection by police or insurance representatives. Yes, there were several warning lamps and messages, including the low oil light, Check Engine light, and messages related to the parking brake and windshield wiper/turn signal system. Symptoms such as slow acceleration, loss of power, higher tailpipe emissions, and a foul odor from the exhaust were also observed. These issues appeared shortly after acquiring the vehicle and persisted despite multiple repair attempts. The incident is primarily caused by engineering flaws and faulty materials, particularly the defective oil control rings leading to excessive oil consumption. Despite engine replacements, the problem persisted, indicating a fundamental design flaw. The sunroof leakage and other system malfunctions further suggest widespread safety and durability issues in the vehicle, rendering it unsafe to operate.

Reported

Jun 2024

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Volvo XC90. The contact stated that after arriving at his workplace and parking the vehicle, he was alerted that the vehicle was smoking. The contact became aware that coolant was leaking from underneath the front of the vehicle and was puddling underneath the vehicle. The contact drove the vehicle to a local dealer, where it was diagnosed and determined that the coolant hose had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V308000 (Engine and Engine Cooling). The failure mileage was approximately 110,000.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Volvo XC90. The contact stated that both oil and coolant would frequently be added to the engine as both the check engine and oil warning lights would appear on the instrument panel. The vehicle was taken to the dealer on multiple occasions where the crank shaft seal and fuel injectors were replaced; however, the failure persisted. One day while driving at 50 MPH, the vehicle began to hesitate upon depression of the accelerator pedal as the turtle warning light appeared on the instrument panel which indicated that there was reduced engine performance. The contact managed to drive the vehicle to Herb Chambers Volvo Cars of Norwood(1120 Providence Hwy #1, Norwood, MA 02062) where they were informed that contact that the fourth engine chamber had burned out which lead to engine failure. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 93,000.

Reported

May 2024

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

The left rear door of my vehicle flew open while we were moving with my 10-year-old daughter sitting adjacent to the door. Fortunately, she had her seat belt on otherwise the result would have been tragic. On [XXX] my daughter got into the back of my vehicle, suddenly, her door flew open, I immediately stopped the vehicle. My daughter was unable to shut the door and after many attempts I got the door to shut. When we arrived at home both rear doors would not open and my now trapped daughter exited through the front door. On [XXX], I went to Volvo in Rochester NY and explained the situation expecting the service person to be extremely concerned. Much to my surprise he said “that happens all the time” and that when it gets cold out sometimes the latches don’t respond. I anticipated that my car would go in immediately but was told “how is Thursday to bring your car in.” I dropped my car off and received a call that afternoon with “great news” that the issue was a faulty door latch, the part was in stock and came with a “lifetime warranty.” He told me the cost was $734.00 per door meaning with sales tax the cost would be over $1,500 and I would still have two doors at risk for flying open in the future. I asked how this life safety issue which has failed on countless other vehicles is not covered by the manufacturer nor has there been a recall. He said Volvo has recognized the door latch safety issue and designed a fix. When the door latch fails, this new replacement part, that the consumer pays for, solves the problem. Volvo recognized a safety problem, designed the fix, yet has chosen not to recall the vehicles that have these problems but rather waits until the door latch fails before the consumer must pay to replace it. I arrived the next day to pick up my vehicle, sat down with the service manager who was empathetic, but reiterated this is an issue that has repeatedly occurred. This needs to be addressed and not paid by consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

Your site states that my vehicle does not have active recalls for my vehicle but there is a recall that the manufacturer confirmed my vehicle is actively affected by since 2019

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

The car has a factory fault with the Windshield Wiper or Turn Signal contact switch, which is causing the inability to use the left/right signal and the wipers. The entire part is factory faulty, rendering the vehicle unable to operate safely. This affects visibility during wet conditions because the wipers cannot be activated due to the malfunctioning switch, which can lead to serious accidents. Additionally, malfunctioning left/right turning signals can also cause serious accidents, as it is a crucial function. Yes, the vehicle is available upon request. I contacted Volvo, but they declined to fix the issue. They have published a technical bulletin regarding the problem but are not recalling the vehicles. Many other Volvo models have the same factory defect, as can be found on the internet. The technical bulletin confirms their fault. I have attached the file. No, the vehicle has not been inspected. Yes, the vehicle shows a "turn indicator malfunction" message on the main screen. This issue started around 89k miles.

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

Hi, I had a 2016 XC90 which has serious safety problems. The sunroof has a factory defect, leaking water into the car and causing failures in electronic systems and airbags. Many other owners have sued Volvo and won their cases. Additionally, the issue has been certified by the court, and there are technical bulletins published by Volvo addressing the problem. Yes. The water leak can damage entire electronic systems, such as airbags, the start-stop system, braking system, and lidar system. Once water enters any of these systems, it can lead to accidents and fires due to short circuits, posing a deadly risk. This issue can cause accidents or fires. No, but Volvo has published a bulletin, and there have been many court cases filed against Volvo since 2016. No, the vehicle has not been inspected. It's causing numerous random errors on the dashboard. This issue occurred approximately two weeks after I purchased the vehicle. link for class action [XXX] .) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Mar 2024

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

The engine is burning oil due to a factory design defect in the piston ring design, as verified by Volvo through a technical bulletin. In the bulletin, Volvo states that there is a free oil consumption test available for up to 100k miles. However, once I brought the car in for the test, they denied doing it for free and did not send any notice by mail. Burning oil can lead to a fire risk and loss of power while driving on the highway, which can cause serious accidents. Their published bulletin confirms the issue. The car has not been inspected, and there are no warning lights.

Reported

Mar 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

It started with the right rear passenger door not opening from the inside or outside of the car. At first you could lock the doors from the inside and then open the door, but now the door will not open at all. My left rear passenger door has started to do the same thing this week. It will only open about 50% of the time. The door handles are in good order, and this is not related to an accident. This is an extremely dangerous situation for my kids! If we were in a car accident or if there was a fire in the car they would not be able to escape. I have attempted to contact customer service, but have not been able to get a hold of them.

Reported

Mar 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

This Volvo was bought in Worcester, Massachusetts. We used to live in USA before moving to our home country The Netherlands. Taking the Volvo with us. For many months the car consumes extreme amounts of oil. Indicating low oil every time. We need to refill every 1200-2000 km. We notified our Volvo dealer over and over again when having scheduled maintenance. No thorough inspection was done. We felt unsafe when traveling long distances, afraid the engine would break down or insecure about the oil consumption and what was causing it. We had an independent Volvo specialist inspect the car and he knew there is a design flaw in the cylinder pistons. The full problem was described by Volvo in technical journal [XXX]. Due to the fact that the Volvo dealer did not take the problem seriously, we had been driving with this problem way too long causing extreme cylinder defects resulting in having to replace the entire engine with a new one. We feel this matter should have been addressed better by Volvo and we request compensation for the costs made. We also don’t understand why Volvo didn’t recall this batch of cars that were designed with too small cylinder pistons for the capacity of the engine causing heavy oil consumption. We look forward to your reaction. As we live in The Netherlands, kindly e-mail. The Volvo importer of The Netherlands was also contacted, but they redirected us to you as the car was bought in the USA. We have a full repair report that can be shared upon request. Also the faulty engine is still with the Volvo specialist as proof of the described problems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Feb 2024

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

The rear door locking system has failed. Both doors will not open from the interior or exterior. I have read thousands of complaints about this particular problem with this make and model of Volvo. The locking system on a car should never fail. HUGE safety concern.

Reported

Feb 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

Rear driver's side door has the door lock motor fail and the door is unable to be opened from either the inside or outside. I was not in an accident, but had I been this would have been incredibly dangerous for passengers in the back seat of the car. Per discussions with my repair shop, this component should not fail and they have done numerous repairs on this problem on other cars of the same model.

Reported

Feb 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

When driving slowly to enter a parking garage, the steering wheel on the car started to feel stiff, and as I completed the turn, there was a loud snapping sound. The dashboard showed an urgent fault saying “SRS Airbag Urgent - Drive To Workshop”. I drove it to the Volvo dealer. The steering wheel was having problems turning left. When the dealer attempted to move the car, it was then unable to turn left at all. So, the steering wheel completely failed.

Reported

Feb 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.

Risk: An improperly tightened seat belt buckle may not restrain an occupant as intended, increasing their risk of injury during a crash.

Remedy: Dealers will inspect and tighten the second-row seat belt buckle anchorage bolts, as necessary, free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10259.

Volvo Car USA LLC (Volvo) is recalling certain model year 2016 XC90 vehicles manufactured January 27, 2015, to April 23, 2016. The sunroofs on the affected vehicles have a switch on the overhead console that may not be adequately recessed to prevent the switch from being unintentionally pressed. When pressed, the sunroof may fully close. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window, Partition, and Roof Panel Systems."

Risk: If the switch is unintentionally pressed and the sunroof panel closes, there is an increased risk of occupant injury.

Remedy: Volvo will notify owners, and dealers will perform a software upgrade that disables the auto-close function, free of charge. The recall began June 24, 2016. Owners may contact Volvo customer service at 1-800-458-1552 or by visiting http://Volvo.custhelp.com. Volvo's number for this recall is R89702.

Volvo Car USA LLC (Volvo) is recalling certain model year 2016-2017 XC90, S90, XC60, V60 Cross Country, V60, S60 Cross Country, S60, and S60 Inscription vehicles manufactured February 16, 2015, to August 22, 2016. On the affected vehicles, the front passenger seat belt buckle attaching stud may loosen, allowing the buckle to separate from the seat belt bracket. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages" and number 209, "Seat Belt Assemblies."

Risk: If the seat belt buckle separates from the bracket, the front seat passenger may not be adequately restrained in the event of a crash, increasing their risk of injury in the event of a crash.

Remedy: Volvo will notify owners, and dealers will inspect the front passenger seat belt buckle stud, replacing the seat belt buckle as needed, free of charge. The recall began January 2017. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R89708.

Volvo Cars of N.A., LLC (Volvo) is recalling certain model year 2016 Volvo XC90 vehicles manufactured January 27, 2015, to July 10, 2015. The third row seating side curtain air bags may not fully inflate.

Risk: Underinflated air bags may not fully protect third row occupants, increasing the risk of injury in the event of a crash.

Remedy: Volvo will notify owners, and dealers will modify the D-pillar interior panels to allow full inflation of the third row airbags, free of charge. The recall began on September 21, 2015. Owners may contact Volvo Customer Care at 1-800-458-1552.

Volvo Cars of N.A., LLC (Volvo) is recalling certain model year 2016 Volvo XC90 vehicles manufactured January 27, 2015, to May 19, 2015. The affected vehicles have front seats whose wiring harness for the Side Impact Protection System (SIPS) may have been routed incorrectly.

Risk: If the wiring harness is routed incorrectly, the wiring may be damaged, disabling the front seat side impact air bag, and increasing the risk of injury to the seat occupant in the event of a crash necessitating deployment of the front seat side impact air bag.

Remedy: Volvo will notify owners, and dealers will inspect the routing of the SIPS wiring, correcting the routing and installing a protective sleeve as necessary, free of charge. The recall began on June 30, 2015. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R89571.

Volvo Cars of North America, LLC (Volvo) is recalling certain model year 2016-2017 Volvo XC90 and S90 vehicles manufactured April 15, 2015 through September 19, 2016. In the affected vehicles, the drain hose for the air conditioning may leak into the passenger compartment due to a drain hose installation error during manufacturing.

Risk: Significant water drainage into the passenger compartment may adversely affect air bag deployment in the event of a crash, increasing the risk of occupant injury.

Remedy: Volvo will notify owners, and dealers will inspect the air conditioning drain hose for proper installation, replacing the hose as necessary, free of charge. The recall is expected to begin on November the 14, 2016. Owners may contact Volvo at 1-800-458-1552. Volvo's number for this campaign is R89707.

Volvo Cars of N.A., LLC (Volvo Cars) is recalling certain 2016 XC90 vehicles. Exposure to heat and humidity may cause the engine coolant bleeder hose to crack, resulting in a coolant leak.

Risk: If the coolant leak goes unnoticed, coolant may accumulate in the catalytic converter heat shield insulation and catch fire when the vehicle is stationary, increasing the risk of injury.

Remedy: Volvo Cars will notify owners, and dealers will replace the engine side coolant bleeder hose, free of charge. The recall began June 12, 2019. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29936.

Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.

Risk: The rear passenger may become trapped by the front seat without the ability to cancel the seat's movement, increasing the risk of injury.

Remedy: Volvo Car will notify owners, and dealers will update the rear seat control display software, free of charge. Owner notification letters were mailed July 14, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10093.