2025 Volvo XC60

In the four months that I have owned this car, the following issues have occurred and have not been resolved: - Google Maps suddenly stopped working while navigating while I was driving on multiple occasions. - Bluetooth connectivity will disconnect suddenly and not reconnect - All audio in the car has stopped since 7/2/26. This includes turn signals, safety alerts, cross traffic alert. This has happened on at least 4 separate occasions (lasting 2 days or more) and usually resolves, but this has persisted. I have called the service department each time and been told there is nothing they can do about it and that I have to wait for a software update. I updated the software on 6/15/26 and the problem seems to have gotten worse. - Backup camera intermittently does not work and screen is black - Radio will freeze on station. Audio will change but screen will not. - Climate control does not work on auto. Fan will not adjust based on temperature, has to be adjusted manually even in auto mode. I am concerned for my safety and the safety of my children when driving in this vehicle. The electrical system has proven to be unpredictable, and my research has shown that this is not an isolated issue. The vehicle has been at a Volvo service center 3 times for this same issue and continues to have the same unresolved problems. There were no warning lamps or symptoms prior to the system malfunctioning, it happens while I am driving. This poses a hazard to me and to the people driving around me.

Reported

Jul 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

I own a 2025 Volvo XC60 plug-in hybrid (PHEV). The vehicle has recurring software defects that create a serious safety risk. First, the infotainment and central control system repeatedly reboots while I am driving. On a single trip from Washington, DC to Burlington, Vermont, the system rebooted approximately 8 to 10 times. It has also rebooted within minutes of starting the vehicle during local driving. Each reboot blanks the center display, which disables the backup/parking camera and interrupts the speedometer and driver-information display, climate controls, and other functions. Losing these displays and controls while the vehicle is in motion is a significant safety hazard. Second, after installing a Volvo over-the-air (OTA) software update, the vehicle was rendered completely inoperable. It would not unlock or start and could not be accessed through the key fob or the Volvo Cars app, and it had to be towed to the dealer. Based on numerous owner reports, failed OTA updates that disable the vehicle this way are a known, recurring problem on these models. Third, the front and rear parking cameras have both cracked during normal use, with no impact damage, and the vehicle displays a "parking cameras need cleaning" message at nearly every stop. No crash or injury has occurred. I have reported these issues to the selling dealer and to Volvo customer care. The reboot and lockout problems are recurring and have not been durably resolved.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

While parked in full sun the windshield cracked spontaneously, perhaps the result of thermal expansion. The linear length of the resulting crack was over 12 inches, running through the center sensor array. The car was inspected by a Volvo Service Center manager who found no evidence of impact. Nevertheless, Volvo conducted a formal inspection at an offsite facility and declined to warrant the defect. Spontaneous windshield failure is a clear risk to drivers and passengers.

Reported

May 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

What component or system failed or malfunctioned, and is it available for inspection upon request? The specific component has not yet been identified. The issue involves unexplained water intrusion into the vehicle’s floor pan under normal operating conditions. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? Water intrusion into the cabin creates potential safety risks, including exposure of electrical systems to moisture, possible corrosion of critical components, and degradation of interior air quality (e.g., mold). These conditions could affect vehicle reliability and occupant safety. The last time that I drove it the brakes were engaging randomly and forcefully. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle has been inspected by a dealership; however, the source of the water intrusion has not been identified or confirmed, and responsibility has not been accepted. Neither did the dealership provide requested documentation of the leak test. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealership has inspected the vehicle, and a claim has been submitted to my insurance carrier. Volvo corporate has opened a case but has not conducted a technical inspection or provided findings to date. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, there were both warning lamps and messages, and the dealership serviced and claimed that it was 90% fixed and were just waiting for a small component. They said that I could resume driving it, then the problem got worse.

Reported

Apr 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

My infotainment system continues to fail as well as my back up camera (happened within 10 minutes of driving off of the lot when purchased) despite all of the software updates they claim will fix the problem, including the most recent March 2026. Since this update, the failures have increased in frequency to multiple times in a single ride lasting 15-20 minutes. The car has subsequently landed back at the dealership since last Thursday with no answers on how to fix the problems. I am currently in a loaner car waiting for the dealership to hear back from Volvo corporate. It's Saturday and my new car is sitting outside in the weather with no fix in sight. After paying almost $60,000 for this vehicle, I'm feeling duped and gaslit and frustrated. I've been a loyal Volvo customer for years (4th Volvo, 3rd XC 60) and not had any issues, so I'm feeling confused, disappointed, and as mentioned frustrated.

Reported

Mar 2026

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

I was driving home in my VolvoXC60. I think its a 2025 or 2024 model. I drive very safe and never do anything crazy when I drive. I came to a stop like normal at a red light and the screen said accident detected (specifically rear collision avoidance or rear collision something) and the seatbelt started crushing my chest and my body. It just continued to press down and crush me and the car wouldn’t let the seatbelt unbuckle like it was locked up. It was locked and basically just sucking her in with a very strong force. No car got close to me and I finally got it after like 2 minutes and drove home. I think its pretty unbelievable a new suv which is supposed to be very safe and reliable does that and appreantly and my chest is still very sore. Both dealerships near us don’t have a loaner car for a month. It was very scary and basically the car was crushing me for multiple minutes.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2025 Volvo XC60. The contact stated that while depressing the brake pedal, there was an abnormal grinding sound coming from the rear driver’s side wheel. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rear driver’s side brake pads needed to be replaced. The driver’s and passenger’s side brakes were replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 129,000.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

On December 28 the tailgate on my Volvo 2025 xc60 PHEV began to open and close randomly while it was not running, parked in my garage and and plugged in. I unplugged the car from the charger, firmly closed the tailgate and went back in side my house. I checked on the car several minutes later to find the tail gate open again. I again firmly closed the tail gate and this time ensured that I locked the car with the button on the key fob. 10 minutes later the tailgate was open again, while the car was parked, turned off and not plugged in. After closing the tailgate again, I now locked the car via the app. When I checked again in 15 minutes the car was unlocked, but the tailgate was still closed. All of these incidents happened between 8 am and 9:45am. I was able to take video and still pictures of the incidents. Several weeks ago, I was driving and noticed that my tailgate was open. I had recently left a shopping center so I figured I had some how not closed the tailgate properly. This would be the first time I ever made such a mistake. I pulled over, closed the tailgate and continued on. I now wonder if this was a similar problem. Safety risks include injury to people from the tailgate itself and risk of loss and damage to items in the vehicle and the vehicle itself. This is an additional incident of a previously reported issue with the electrical system of this vehicle.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Car is 16 months old and a plug in hybrid. After replacement of the 12 volt battery, the on board charger, and the wiring harness due to complete system failure, I picked up the car from service. Within an hour of having the car back, the dashboard suddenly went blank while I was driving. There was no warning or notice. This presented a safety issue as I was using GPS and relying on directions at the time. I pulled over and turned off the car and tried to “reset” the dashboard and was unable to do so after several tries. I returned the car to the dealership where they were unable to immediately fix it.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

My wife and I purchased this vehicle brand new from the dealer in Feb 2025. To date, we barely have 4,000 miles on the car. Since owning the car, we have experienced at least 5-6 incidents that the vehicle’s computer system fails to operate. When this occurs, there is no sound from any devices. The entertainment system works, but no sound, the blinkers work but no sound. More important, the car heat/cooling systems don’t operate, the light indicating cars are in your blind spots do not operate. We brought our vehicle back to our local dealership each time. In September, the dealer reached out to Volvo to have the computer “brain” replaced. They had the car for three days only to be told Volvo denied the replacement because what is occurring is a known issue and an update release was coming in November to fix the issue. November came and went and still no update. We spoke to the dealership and they had no idea. They recommended us contacting Volvo directly. We reached out to express our frustration and was told someone would get back in a few days. About a week later, we received an email from Volvo expressing their sorrows for our inconvenience and to open a case with our dealership. I was extremely disappointed as I responded indicating that’s what we have done time and time again and there’s nothing they can do. It’s a known error and the only way to reset to have the car parked and hold the menu select button. It takes about 3 minutes or so for the system to reboot. The last time this occurred we were driving home and the system shut off. This left us without heat and no safety features. Volvo is clearly aware of the issue and it appears there’s no urgency to get this resolved. We paid a lot of money to purchase this vehicle and it’s been a big disappointment We are looking for some assistance

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

The rear tailgate has a feature that allows a driver to open it by waving their foot underneath the bumper in case their hands are full. The system will also unsafely cause the door to close if a person places their foot too close when loading cargo. This has twice lowered the door on my head. The most recent time causing bleeding when the latch struck my scalp. This feature should only be used to open the gate, not close it.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

1 injuries

When arriving at the high school parking lot to pick our grandson up from band practice, we experienced Sudden Unintended Acceleration of our vehicle as we attempted to pull into a parking spot. This resulted in a collision with another vehicle that had backed into the parking space in front of us. That driver was inside her vehicle and claimed injuries. As you can imagine we were pulling into the space at a very slow rate of speed when all of a sudden the car lunged forward at a high rate of speed, jumped two parking lot cement barriers and slammed into the rear of her vehicle. The car is equipped with all the latest collision avoidance equipment, but did not stop before hitting the other vehicle ... and no automatic warning sounds went off that I am aware of. A police report was filed and a tow truck had to be called to tow the vehicle. The vehicle had less than 5,ooo miles on it and had only been owned by us for 4 months (it was new when we purchased it). The accident happened on August 27, 2025 and we did not get our vehicle back from the body shop until Monday, November 17. Not only was our safety at risk, but the other driver and several students in the parking lot at the time. This incident could have been so much worse, or could have ended in a fatality. Volvo did an inspection of the vehicle, but the results were inconclusive and our insurance company paid the claim. As soon as we got our vehicle back we took it to our local Volvo service manager to have him check it over. He has indicated the car is safe to drive ... but I am very nervous about driving the vehicle now. The cost to repair the vehicle was $14,145. I was not distracted at the time of the accident and I am certain that I did not hit the accelerator pedal. NOTE: I never received a copy of the accident report, but I believe our insurance company has a copy.

Reported

Nov 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

Crash 1 injuries

Information/GPS system randomly goes completely blank/black. This possess a significant safety issue as it happens while driving in heavy city traffic where there is no way to stop and wait for the system to come back online. This has caused missed turns and the need to drive with no way of knowing where we are going. The inability to rely on the GPS system makes the 3 month old, brand new car virtually undrivable as we have nzero confidence in the navigation system.

Reported

Nov 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Issue: Sudden, unexpected acceleration when in reverse. Details At about 10:15 am PDT on Saturday September 20th, 2025. My 2025 Volvo XC 60 car was in Pure mode with Creep mode toggled off. I put the car into reverse with the intent to back up 6-8ft. I lightly depressed the accelerator and the car lurched/accelerated backwards at a high rate of speed. I stopped the car by braking, and it is possible the Volvo automatic braking also engaged. I parked the car. When I came back to the car, in order to back out of the space safely, I engaged/toggled the creep mode on. The creep mode allowed me to keep my foot on the brake while backing up just it case the car rapidly accelerated again. I have asked the Volvo dealer for the EDR, but I have been told they are not allowed to provide this information. This was frightening and dangerous situation and I am fortunate no one was in the vicinity.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2025 Volvo XC60. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a blank screen. The vehicle was taken to the dealer, where it was diagnosed with an inoperable instrument cluster. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The dealer performed a software reboot; however, the failure reoccurred. In addition, the contact was informed that the instrument cluster failure was a known failure; however, there was no fix. The contact stated that the failure was a major concern while using the GPS. The contact stated that the failure was persistent. In addition, the contact stated that the failure had occurred while the contact and his wife were driving the vehicle. The contact stated that when the failure occurred, within several minutes, the instrument cluster independently reset. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 3,000.

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

My 2025 Volvo XC60 Plug-in hybrid Ultimate package was built with laminated rear passenger windows. The car is less than one-year old and both rear passenger windows are very cloudy (see attached), obstructing the vision of the driver in situations such as when changing lanes or parking. This could easily contribute to an accident on the highway or endanger children or pets in driveway conditions. The occurrence of this defect can be found in multiple social media posts and appears to be limited to the XC60 model with the Ultimate package. My Volvo dealer agreed that both windows have significant cloudiness during my August 2025 service visit. Even after submitting photos of the cloudiness, Volvo corporate, while acknowledging the condition, refuses to remedy the defect.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The 360 camera system stopped working on my 2025 Volvo XC60 PHEV today without warning. When I put the vehicle in reverse, the camera view window showed up on the screen with a top down of the vehicle, but the surroundings were black and each camera symbol showed up as orange with a cross out through it. Rebooting the system twice did not solve the issue. The software version is 3.7.0 which is the most up to date release.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

Acceleration from standing position

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

On several occasions while loading items into the rear storage area, the rear hatch suddenly closed on me without warning, striking me on the head and pinning me under it for several seconds until I was able to force the hatch open. After the first couple of incidents, I thought that maybe I had inadvertently placed my foot under the rear bumper and triggered the swiping sensor causing the hatch to close. After being aware of the very sensitive sensor, I made sure my feet are not anywhere near the bumper, but l am still experiencing the same problem when I am standing near the rear bumper for any length of time loading items into the rear storage area. The owner’s manual describes a beeping sound emits when the rear hatch is opened and closed when using the swiping method under the rear bumper with a leg. I did not hear any warning sound and now that I am aware of this warning method, I listen for it and still do not hear the sound. I have taken the vehicle to the dealer for an inspection. While there they activated the rear hatch in my presence with the swiping motion and said that they could hear a faint beep sound which they explained is the same on all Volvo SUV’s. They demonstrated the swiping method on another SUV while I was there. Again, I did not hear the warning sound, but they were able to hear the faint sound. I was informed by the service advisor that there was no remedy to make the warning sound louder. It should be noted that the approximate date listed is the last time it occurred. It started shortly after purchasing the vehicle on August 31, 2024 and occurred on serveral occasions throughout ownership.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Backup camera failed while backing up. 07/28/2025 Screen went black. Other computer controlled functions also failed concurrently, e.g, climate control, audio warnings, map display Screen blackout has happened several times while driving, but backup camera failure while car was backing up was worse.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

I am writing to formally express my significant concerns and dissatisfaction with the recurring software and system issues I have experienced with my Volvo XC60, purchased on 1st February 2025, approximately four months ago. The vehicle’s Vehicle Identification Number (VIN) is [XXX] . Since taking delivery, I have encountered multiple persistent problems that have severely impacted the vehicle’s functionality and my overall driving experience. These issues include: Car Sensors: The sensors frequently malfunction, leading to inconvenience and raising serious safety concerns. Heads-Up Display: The display intermittently shuts off, limiting access to critical driving information. Cruise Control: This feature is entirely non-functional, significantly detracting from the driving experience. Sound System: Following a recent service visit, the audio system has completely stopped working, with no sound from the music system, indicators, or system alerts. Check Engine Light: The malfunction indicator lamp (MIL) repeatedly illuminates, suggesting potential issues with the engine or related systems, likely triggered by sensor malfunctions. This persistent warning heightens my concerns about the vehicle’s safety and reliability. Despite multiple visits to your service center—exceeding ten occasions—these issues remain unresolved. The service team has typically reset error messages or updated the software, only for the problems to reoccur shortly thereafter. Most recently, the sound system failure emerged post-service, further compounding my frustration with this brand-new vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

On 6/24/25 warning given that rear camera — actually all cameras — were unavailable. Cameras remained unavailable for several hours, when they “magically” came back on. 6/24/25 — radio sound disappeared. Only returned after a hard reset of the center infotainment system. 6/25/25 — another warning that cameras were unavailable, but as quickly as it flashed on, it went off, and cameras were available. 6/25/25 — entire infotainment center and air handling/ac system went black while i was driving. Center re-set itself while i was driving. Warning light that cameras were unavailable also flashed on then off. 6/25/25 — Vehicle, which was only purchased on 6/18/25, was picked up by dealer for investigation. 6/26/25 — Told that problems are known by Volvo, apparently related to a software update instituted after a 3/25 recall for same problem, and that multiple vehicles are reporting same and continued issue. Software updated is “promised” but date undetermined.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The rear side windows on my 2025 Volvo XC60 B5 Plus AWD exhibit a persistent “smoky” or hazy appearance when viewed through the rearview mirror or directly from inside the cabin. The issue is most noticeable during daytime when light hits the glass at an angle, or at night when headlights from other vehicles shine through the rear windows. The affected glass appears to have a bluish or foggy tint that creates a distorted or “cold” appearance, reducing rearward visibility. This appears to be a defect with the window glass itself—possibly related to factory tinting, lamination, or an optical coating. The windows are original and available for inspection upon request. Safety Risk: This visual distortion significantly impairs rear visibility, especially when relying on mirrors at night or during lane changes. It compromises safe operation of the vehicle by creating unclear visual cues. Passengers and other road users are at risk due to reduced driver awareness of approaching vehicles or obstacles. Dealer Confirmation: I have not yet received formal acknowledgment or confirmation from the dealership, but I plan to raise the issue at my next service appointment. Online forums and other owner reports suggest this is a known issue affecting multiple recent Volvo models. Inspection: The vehicle has not yet been inspected for this issue by Volvo, police, or insurance representatives. I am willing to make the vehicle available for inspection. Warning Messages: There were no warning lamps or dashboard alerts associated with this issue. The condition was present from the time of delivery and has not worsened but remains consistently visible.

Reported

Jun 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

Camera intermittently stops working with "Camera temporarily unavailable" message. This last a day or two and then it "fixes itself". This is a safety issue that MUST be fixed, Volvo has known about this for years and has done nothing to fix it.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The trunk of the car automatically closed and hit my head as I was picking up my groceries.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

1 injuries

I am getting the message “Camera temporarily unavailable” which means I can’t backup safely.

Reported

Apr 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

Both my rear windows have a haze on them, which interferes with my visibility in direct sun.

Reported

Oct 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

I bought this car on 8/30/24. This car has the ability to turn off the lane keeping aid, BUT it defaults to steering assistance which can't be turned off. I was not aware of this before purchasing. This feature is a big problem and should be removed or allow the driver to deactivate. If I am driving and move out of my lane to avoid a pedestrian or stopped vehicle, the car automatically detects the solid line on either side of the car and steers me back toward whatever obstacle I'm trying avoid. This is seriously unsafe to be steered toward a pedestrian. I should not have to fight my car for control. I went to the dealer 9/10/24, and they confirmed that the system is working as designed and the steering assistance is supposed to take over.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2025 S90, V90CC, C40, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40 and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy: The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10320.

Volvo Car USA, LLC (Volvo) is recalling certain 2026 XC60MHEV, 2018 and 2025 XC60 vehicles. The front seat bolts may have been improperly tightened, resulting in loose bolts.

Risk: A seat with loose bolts may not properly restrain an occupant during a crash, increasing the risk of injury.

Remedy: Dealers will tighten the front seat bolts, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact Volvo's customer service at 1-800-458-1552. Volvo's number for this recall is R10345. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning December 5, 2025.

Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2024 C40BEV, 2022-2025 S90, V90CC, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40, and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 24, 2026. Owners may contact Volvo Car’s customer service at 1-800-458-1552. Volvo Car's number for this recall is R10333. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 16, 2026. This recall replaces previous NHTSA recall number 25V282. Vehicles previously repaired under recall 25V282 will need to have the new remedy performed.