2019 Volkswagen Golf

While turning (right hand turn) slowly into parking space, vehicle engine unexpectedly reved and accelerated causing vehicle to jump curb and strike fixed object (tree). Foot was not/not on the accelerator but rather on brake yet acceleration was so rapid vehicle could not be stopped prior to striking curb and fixed object. Filing HHTSA report due to research indicating similar incidents of unanticipated rapid acceleration at slow speeds for VW Golf models.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

Crash

High voltage component, onboard charger, failure caused an electrical fire contained inside the case. It is available for inspection. Unclear on safety concerns. Taken to dealer and a second repair shop and they were unable to identify the issue. I opened the onboard charger and found the evidence of the fire. Has not been inspected by anyone. No warning lights were present before or after the incident.

Reported

May 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

Fire

The transmission lurches and studders at stops with roughly 60K miles on it. The dealer believes it to be the mechatronic unit. I am put at risk because the car begins to move, stops, and then begins again moving. Cars behind me may believe I am accelerating from a stop and rear end me. There are no warning lamps, messages, or anything whatsoever, the issue generates no codes for dealer techs to diagnose.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

I am the owner of a 2019 Volkswagen e-Golf with only 52,000 miles. Recently, an abnormal noise appeared coming from the gearbox during energy regenerative braking. I looked up online and found it's a common problem in Volkswagen e-Golf model. https://www.myvwegolf.com/threads/egolf-scraping-sound-when-driving-in-neutral-coasting-or-regen-braking.16708/ The issue was diagnosed as an internal failure in the motor/gearbox assembly, requiring a complete replacement of the unit. I can't imagine if the part die during driving on highway.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

I am currently stationed in the United Kingdom and the VW dealership is stating that they are unable to complete the needed recall because it is an imported vehicle?! Not sure how something that important can just be shrugged off because I am in a different country.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Volkswagen Golf. The contact stated that while the vehicle was parked, the contact attempted to start the vehicle and the air bag warning light illuminated. The contact attempted to contact the dealer; however, the vehicle was not diagnosed. The contact stated that an independent mechanic was contacted, and the vehicle was scheduled to be taken to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,038.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

we bought this car certified pre-owned from a dealership last spring. The drivers seatbelt seems to latch but when you pull on it you discover it is not. So it gives the illusion of being latched when it is now, which obviously is very dangerous

Reported

Jan 2025

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

When I take my foot off the brake to accelerate, the car jerks backward and shudders. It feels as though it’s about to stall. When pressing the gas pedal, the car also has delayed acceleration. Both of these issues create dangerous driving conditions. The car hesitates when accelerating from a stopped position, nearly causing me to be rear-ended at traffic lights on multiple occasions. I’ve also experienced a couple of close calls while making right turns on red, as the car hesitates and won’t accelerate immediately. I feel unsafe driving the vehicle. Have had the car to one independent mechanic, the sister dealership of where it was purchased from, and two VW dealerships. They have acknowledged an issue as they have replaced the motor mounts and mounting plate. It did not resolve the issue. The car does operate as designed. There are no fault codes or engine lights so they have advised me to continue driving until it gets worse. It is unsafe to drive since there is an issue with accelerating. The service team at Mossy VW replicated the backward jerking motion during a test drive and confirmed that the vehicle is exhibiting a delayed throttle response. While the mechanic submitted a Volkswagen Technical Assistance (VTA) request, he reiterated that no repairs could be performed without a fault code.

Reported

Jan 2025

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

This has been an open recall for 5 years and the manufacturer will not fix it. This could lead to vehicle fires and injuries.. It is not acceptable that Volkswagen can just ignore these safety recalls!

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

When driving down the road doing about 35 mph with no car close in front of me my forward collision sensor went off without warning and initiated sharp braking which almost caused the car behind me to run into me. My car jolted like I’d been hit (I hadn’t) and the red warning light lit up the dashboard. The person behind me was able to brake in time and didn’t hit me. I don’t think my brake lights engaged. It was terrifying and incredibly unsafe and I’m lucky I wasn’t on a highway or there wasn’t anyone following too closely behind. Very, very dangerous situation.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

When driving over train tracks the automatic emergency brakes engaged and the forward collision detection beeping alarm sounded. This has happened over 5 times since I have owned the car. Many times the forward collision alarm will go off without engaging the brakes, seemingly without cause. Only when passing over train tracks do the emergency brakes bring the vehicle to a stop or to an extreme slowdown. I have a video of the incident if you would like it, but no way to upload on this website. You can hear the emergency brake and alarm going off with nothing in front of my car.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

Purchased vehicle brand new from Seacoast VW in Greenland, NH in March of 2020. In February of 2022 with just 12804 miles on this vehicle I had them check a problem with noisy rear brakes. I was informed that the rear brakes were delaminating and needed replacement for around $800. As this was beyond the 12 month warranty that this charge was not to be covered. After much negotiation I agreed to pay 20% of the parts & labor charge and they would pick up the remaining 80% as a one time goodwill because I was a loyal VW customer. The excuse that was given to me at that time is that I didn't drive enough miles & rust on the rotor caused the delamination. Jump forward to April 2024 I again was told my rear brakes were delaminating and would not pass the NH state safety inspection. The service consultant was very surprised that they had already replaced the rear brakes in 2022! I was again told this was because I did not drive enough. I then called VW Customer Care phone number that the dealer provided to see if VW would provide some financial relief. The woman who answered the phone was very polite and understood my frustration that brakes would fail after only 12000 miles but after checking with her supervisor informed me that VW would not help with this Safety problem. I then asked her if I was the only one who has experienced this problem And she emphatically stated that I was not the only complaint for this problem and even suggested that I keep all of my records for possible reimbursement in a future recall due to the significant number of complaints that VW has had with this problem. This is a severe safety problem that VW is trying to sweep under the rug and needs to be investigated so VW bears the cost of this and not the many customers that have so far had to bear the expense that is an actual design flaw!

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The charging pin actuator fails, preventing the vehicle from charging. This was confirmed by the dealer. I had brought the vehicle in multiple times before for the same symptoms.

Reported

Feb 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

I was making my final trip of my move from Minneapolis to the Denver area and was on [XXX] traveling West in the right lane. The truck ahead was moving from the right lane to the left to give room to a car stopped on the right shoulder. There was another car in the left lane so I couldn’t move to the left. The truck was soon blocking much of the left lane so the car in the left lane was slowing as I slowed. I then applied my brakes and the pedal went all the way to the floor without actuating the brakes! Fortunately, by then there was room between the truck and the car on the shoulder and I was able to miss both as I sailed by. Pumping the brake pedal restored the brake function. Thinking that I must be low on brake fluid, I pulled off the highway at the next large service station. The brake fluid reservoir was full. I continued to my new home and at my first opportunity I went to the nearest VW dealership and left it for several days to be checked. No error codes so they did nothing. VW customer service arranged for another dealership to check it out. No error codes and not able to reproduce the problem so they did nothing. About a month later I was one a trip on a very hilly rout. Costing down a steep section I applied the brakes as I started to be more than 10 mph over the speed limit. The pedal went about 80% to the floor! But there was braking this time. Pumping the pedal restored normal brake function. VW customer serviced had arranged for yet one more dealership to look at the car. Again, not surprisingly, they couldn’t reproduce the problem and no error codes so they did nothing. I consider this to be a significant safety problem. As VW would not fix the problem, even as the car is still under warranty, I replaced the master cylinder at my own expense and have taken the car on a 2500 mile trip with no sign of the braking problem I have more confidence in the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Feb 2024

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 VW Golf. The contact received notification of NHTSA Campaign Number: 23V604000(Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirms parts not available.

Reported

Dec 2023

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

Driving on the interstate with no cars near me and my sunroof exploded and showered me with glass. VW is claiming that it was hit and it was not. The car is my daily driver, and I inspect it daily. The plastic insert was cracked (also an issue with this model)and mentioned by me on a previous service visit at Baxter Volkswagen of Omaha, but it was not investigated by Baxter and then the service advisor gave no explanation as to why it was not looked at. A month a half later the sunroof exploded.

Reported

Oct 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

I was driving and the spring from the grab handle (driver side) popped out and hit me by my left eyebrow. At home, I tried to compare the driver side grab handle with the front passenger grab handle to see if I can fix it. As I grabbed the handle and the spring became loose and it is now sideways (picture) In addition, according to my repair log, my GTI was serviced to repair the right side rear passenger grab handle on 18 Jan 2020. I have a service appointment tomorrow 11 Oct 2023 to repair the grab handles and a check engine light.

Reported

Oct 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Several times now, my 2019 VW Golf Alltrack S while driving has flashed a warning saying "ignition switched off" and then "check starter system". I can still apply the brakes, steer, and accelerate, but various electrical systems stopped working, including the speedometer. I've brought it to a VW dealer, but they said they couldn't find an issue. Several places online say that this is an ignition switch issue and that it was fixed once they replaced the ignition switch.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Design defect - impossible to disable active cruise control, and use regular/traditional cruise control. If adaptive cruise control sensor becomes dirty, it does not work, and there’s no option to use regular cruise control. This is a design flaw which VW rectified with new (2021+) models. VW should offer a software update to correct this defect, to allow a driver to toggle between ACC and traditional cruise control.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

* "Starter system faulty", currently the supposedly damaged part has already been replaced * When this fault appears, all the vehicle's electrical instruments stop working, lights, radio, air conditioning, reversing camera, security systems, but the vehicle's engine remains on, this happens a few minutes after starting the car and the cabin. is above 90 degrees temperature. * part 5Q1.905.865 is defective under high temperatures. * No, but you can search for information on the Internet with the part number 5q1 905 865 and you will find hundreds of complaints from VOLKSWAGEN vehicle owners with this same problem. * The warning appears on the dashboard screen and in 3 seconds all the vehicle's electronic instruments turn off but the engine continues to run

Reported

Sep 2023

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Volkswagen Golf. The contact stated while starting the vehicle, the check engine warning light and the air bags warning light illuminated. The vehicle was taken to the dealer and the contact stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 21V892000 (Visibility, Air Bags) however, neither the VIN nor the model vehicle was included. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 40,000. The VIN was not available.

Reported

Aug 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

While driving, all vehicle gauges and HVAC suddenly stopped working. Car beeped, and screen said "pull over safely" (or something like that), and then said "Check starter system". Turned car off, and then eventually it turned back on. Same thing happened again, but I was able to continue driving (engine kept running), with no HVAC, no speedometer, no tachometer, nothing. I don't know if turn signals or exterior lights were working.

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

After being in hot sunlight all day(95+ degrees), car started and about three minutes into drive the engine and all electronics died while going approximately 15mph, warning display flashed up on center lcd display that ignition was off, please pull over, and then to check the starter. The power steering turned off so I had very limited steering. The car would not restart, took about 5 minutes of waiting and had to remove the key and reinsert it before it would start again. I was only going 15mph on an empty residential road, so no damage, but if it happened on a busy highway it might have resulted in a crash. Dealer could not reproduce the fail, but read codes that showed the ignition switch was faulty, and they replaced that. The car was at the dealership to look at another issue(the blind spot monitor lights not turning off), and I picked it up from the dealership minutes before this ignition switch issue occurred. They found no issues or error codes with the blind spot monitoring or any other electrical system, the ignition switch issue only occurred after the car was sitting outside in direct sunlight for 5 hours. I believe the heat was the issue, I have found multiple online forum posts where owners of 2019 VWs of different models have the same issue on hot days.

Reported

Aug 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The issue was the key fob was not detected. I put my bag in the front seat of the car and shut the door, I then put my 19month old son in her car seat and shut the door. When I shut the rear car door the hazard lights flashed as if the car had locked. I went to the driver door and tried to open the car door and it wouldn’t open. Despite the key being in the car (with batteries I never had any notices about a low battery) my son was now locked in the car. Luckily the fire department responded quickly, the key worked fine upon recovery but it took front start to end 30mins for my son to get out of the car. If we had been in a hot parking lot or somewhere else in the country this could’ve been potentially dangerous for any child.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Car would not start and gave a "Error: Electrical system. Stop!" Warning in the dash. Volkswagen tells me it needs a battery replacement.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Windshield cracked while it was parked. Four people were in the car on a trip from Reno to San Francisco. No one heard or saw anything hit the windshield before they stopped for breakfast. When they came back to the car they found that the windshield had a crack about 12 inches long. There was no sign of a stone or other object that might have caused the crack. there was no chip in the glass either.

Reported

Jul 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

On July 5, 2023 the electronics in our 2019 VW Golf Alltrack S, stopped working, while that car was been driven on a highway. The following was no longer operational, (while the car was still in motion): gauges such as speedometer, tachometer, fuel indicator and engine temperature; controls such as turn signals, wipers, dashboard and car indicator lights, also the infotainment system, used at that time for driving directions, was no longer operating. The car engine was still running; however, safely pulling to the side of the road was hardly possible, as the turn signals and lights no longer worked. After the car was stopped and the engine was turned off and on few times, the above-listed electronics started working again. Prior to this incident, the car has been driven daily and has not been parked for an extended period of time; it also has been serviced in accordance with the manufacturer requirements. A few weeks prior to this incident, the car was serviced / inspected by an authorized VW dealer. The same dealer examined the car, next day after the incident, and determined that a faulty ignition was the cause of the issues. Replacing that part (under warranty) required few days, as an incorrect part was ordered by the dealer. The loss of key controls and gauges mentioned above, and required for a safe vehicle operation, created a dangerous situation, which should be investigated, in order to determine if design issues exist and require further actions, to prevent such incidents.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

The engine completely failed while driving normally and lost power while on the highway, doing highway speeds. I had no power to safely exit the highway and it became extremely dangerous for surrounding traffic as I had to slow down. The problem has been confirmed by a Volkswagen dealer. Yes the vehicle has been inspected by Volkswagen. No warning lights or check engine lights prior to the failure

Reported

May 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

Driver seats frame is loose, have been waiting for part since October/2022, they said that I can take over a year. Strong Volkswagen technician told me that is not safe to drive the car because if I get in accident I can get smashed once the seat is not safely locked in place. The strong vw service manager told me that the solution is sale the car for someone who doesn’t know about the problem. The car is under the warranty bumper to bumper.

Reported

Mar 2023

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns 2019 Volkswagen Golf. The contact stated that while a complete stop, the Auto Start/Stop feature failed to engage and a message advising to manually start the vehicle by turning the ignition key was displayed. The contact stated that as he attempted to turn the ignition key, the key was stuck and the key fob fractured, causing the vehicle to go into Safe Mode. The anti-theft warning light was illuminated. The contact was able to push the vehicle to the side of the road with the assistance of bystanders. The vehicle was towed the contact’s residence. The contact notified the dealer of the failure and ordered a new key. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

Reported

Feb 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

This vehicle has experienced cracked front rims on two separate occasions resulting in sudden air pressure loss to the tire and an emergency stop and a ruined tire. Additionally, this car has worn the front tires aggressively ever since new. There is an existing recall on 2019 Alltracks that is the result of improperly machined front wheel bearings and has resulted in a number of incidents surrounding the front wheels and the drivability issues. This recall apparently doesn't impact my vehicle, but seeing that VW recommends not driving the vehicle until the repairs are made and with the issues that appear similar to the recall, I am concerned that recall should be expanded.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

Faulty/unreliable water pump resulted in sudden coolant leak and subsequently overheating the engine. This seems to be a common problem when looking at reports/discussion from other owners of this vehicle online. It’s a known issue that the stock water pump is bad.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

GTI has an overly squeaky front suspension. Suspension is 100% stock and unmodified. Searching online yields many Golf owners experiencing the same issues (in the USA and worldwide). People say to lube up the suspension with grease, but this could cause a safety issue if it gets on the brakes. Volkswagen claims this is normal, but I've owned nine Volkswagen vehicles and this is the first one that's ever had this issue. This sound has been ongoing since the vehicle had 10,000 miles on the odo; the vehicle now has 60,000 miles.

Reported

Oct 2022

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

I was driving during the afternoon on a local road at approximately 30 mph. When I approached a traffic light with car brake lights showing ahead of me, I gently tapped my brakes in anticipation of possibly needing to slow down or stop. Instead of an expected gradual slowing of the vehicle, I was surprised when the brakes seemed to grab and the car stopped abruptly as if I had stepped down hard on the brake pedal. Fortunately, the situation appeared to return to normal in an instant when I let up on the brakes. The incident has not reoccurred.

Reported

Oct 2022

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

During annual state inspection on 7/8/22, tech found that the right rear wheel (19" VW Pretoria Gloss Black Alloy Wheels) was bent on both the inside and outside. Unsafe to drive. Wheel had to be replaced. Do not recall hitting any pothole or road hazard that might have caused this damage to the wheel. Apparently, other owners of this model car have also experienced bent rims. This may be a manufacturing defect or a design flaw, in that the wheels cannot withstand the forces transmitted from stock low profile tires (235/35ZR-19).

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

Multi-system failure - multi incidents; Dealership has confirm and 'corrected' but several electrical/engine issues persist. Vehicle has been inspected by three VW dealerships (Royal Motor Sales in San Francisco, Serramonte, CA and Kalispell VW in Montana). Several issues were observed while driving - multiple system failure warnings, and also engine failure multiple times. The last time the engine failed while driving 75 miles an hour and there was no where to pull off nor shoulders.

Reported

May 2022

Incident date

Apr 2019

Mileage

Not provided

Outcome flags

None reported

The plastic button for the hand brake/ parking brake pops out of the handle which then causes the brake to release. VW has replaced the part under warranty 2 times since I purchased the vehicle. In my case the second time it happened the car popped out of gear and struck 2 cars across the street from my driveway. Dealer states its a common issue. But Volkswagen has done nothing to correct the issue other than replacing the hand brake repeatedly on the cars. It's a major safety issue in my opinion. And I feel they need to come up with a permanent solution rather than replacing with a new faulty part. I have since sold the car back to the dealer as I don't trust that the hand brake on the car won't fail again.

Reported

Mar 2022

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

Crash

11/2021 @ 5927 miles - sunny day, no vehicle in front, without warning AEB lit up, flashing and automatic brakes engaged, vibration felt, bringing car to near stop for no reason. Speed approx 35 mph on flat, straight roadway, approx 4 lanes heading one direction. Could have been rear-ended since car stopped suddenly. No prior occurrence. VW Case #05016886 created by VW upon contacting. Recommended VW service inspection. VW service stated Fault C113B00 for hill descent button, which this model doesn’t have hill descent option. VW technician reconfigured the ABS module to rectify error.

Reported

Dec 2021

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

The car idles rough during initial cold start up, intermittently hesitates during acceleration and feels like it misfires during cruising. My dealer found that the ignition timing was retarded by 5º and told me to use better gas, citing a VW field service action (https://static.nhtsa.gov/odi/tsbs/2020/MC-10176770-0001.pdf). The problem persisted after they treated the fuel. The car has never thrown a code causing the check engine light to turn on, and so the dealer has declined to investigate further. My records show the car was only filled with premium fuel, using VW recommended brands (BP, Exxon, Mobil, Shell) in the 2,000 miles prior to the service appointment and was only filled with regular fuel twice (due to the Colonial Pipeline shutdown) since the car was delivered new from the dealer.

Reported

Aug 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

Intermittent warning light on dash indicating, "Cruise control system malfunction".The owner's manual says to have the system checked by Volkswagen. The dealer said the vehicle is operating normally. I first noticed this the day after service action code 24FX was completed on 4/8/21. I noticed this four more times since.

Reported

Aug 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

I experienced two leaks inside my car due to a VW manufacturer defect with sun roof drain tubes. The first time it happened my car was three months old. At 20 months it happened again causing extensive staining in the interior of my car. No where in my maintenance schedule was I told to clean out drains. The dealer is saying I'm liable because the drain clogging was environmental. I say the drains should not be clogging this much on a new car. There are numerous instances of leaks and vehicle buy-backs for VW Alltracks, as well as other VWs for this. I paid the dealer $250 to unclog the drains because I have no choice but now I'm out of luck with the replacement of the headliner. The dealer admitted it's no where written that unclogging those drains is required.

Reported

Jun 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

THE PROBLEM IS WITH THE VEHICLE'S FUSE SYSTEM. THE GOLF R CAME WITH NO SPARE TIRE BUT AN AIR PUMP, WHICH NEEDS TO BE POWERED BY THE 12V DC POWER OF THE VEHICLE. BUT WHEN I USE THIS ORIGINAL AIR PUMP, THE FUSE OF THE 12V DC POWER BURNS OUT. THIS HAPPENED FOR SEVERAL TIMES SINCE I HAD THE CAR IN OCTOBER, 2019. THE DEALER CAN ONLY GIVE ME NEW FUSE TO REPLACE THE BROKEN ONE. MANY GOLF R'S OWNERS MET THIS SIMILAR PROBLEMS. I THINK THERE IS SOME ISSUES WITH THEIR FUSE SYSTEM DESIGN.

Reported

May 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

COOLANT LEAKING FROM THERMOSTAT HOUSING WATERPUMP MODULE CAUSING ENGINE ISSUES. COMMON ISSUE ON THE VW EA888 GEN 3 ENGINE.

Reported

Apr 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

KEY FOB LEFT ON TOP OF CAR WHILE TRYING TO PUT CAR SEAT IN, WHICH ALLOWED CAR TO START (PUSH TO START) AND MOVE, HOWEVER KEYS FELL OFF CAR DURING MOVEMENT. WHEN DONE WHILE PARKED THIS WILL NORMALLY LEAD TO A BEEPING SOUND AND A WARNING THAT THERE IS NO LONGER A KEY IN PROXIMITY, AND TWO BIG YELLOW LIGHTS COME UP ON THE DASHBOARD. HOWEVER, AS THE KEY FELL OFF THE ROOF WHEN THE CAR WAS ALREADY IN GEAR/MOVING, NO WARNING SOUND OR DASHBOARD LIGHT CAME UP (CAR ACTED AS IF EVERYTHING WAS NORMAL EVEN THOUGH THERE WAS NO LONGER A KEY IN RANGE). THIS LED TO A SET OF LOST KEY FOB/HOUSE KEYS AND BEING STRANDED ONCE PARKED.

Reported

Jan 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

FOUR TIMES OVER THE LAST WEEK WHILE DRIVING 35 MPH STRAIGHT DOWN A RESIDENTIAL ROAD, I EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT COLLISION WARNING, AND ONE OF THOSE FOUR TIMES, 4 DAYS AGO, I ADDITIONALLY EXPERIENCED AN UNEXPECTED ENGAGEMENT OF THE FRONT ASSIST EMERGENCY BRAKING WHICH CAUSED ME ALARM, AS THE SPEED DROPPED DRAMATICALLY FROM 35 MPH TO 20 MPH, AND I HAD TO BE SURE NO CARS WERE BEHIND ME TO CAUSE A REAR-END COLLISION. IN NONE OF THESE SITUATIONS WERE THERE ANY HAZARDS ON THE ROAD TO AVOID: CARS, PEDESTRIANS, OBJECTS. IN ALL OF THESE SITUATIONS, CRUISE CONTROL WAS ENGAGED AT 35 MPH. THE SENSOR IS NOT DIRTY. THE ERROR IS NOT CONSISTENT IN THE TIMING OF WHEN IT HAPPENS. WHEN THE FRONT ASSIST EMERGENCY BRAKING ENGAGED, THE FRONT COLLISION WARNING DID NOT APPEAR UNTIL ABOUT 5 MINUTES AFTER, WHEN THE ROAD WAS ALSO CLEAR AND MY SPEED WAS 35 MPH WITH CRUISE CONTROL ENGAGED. THERE IS A CLASS ACTION LAWSUIT FROM AUGUST 2020 THAT DESCRIBES MY SITUATION ALMOST EXACTLY: HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2020/VW-FRONT-ASSIST-CLASS-ACTION-LAWSUIT-BRAKING.SHTML I HAVE NOT TAKEN MY CAR TO THE DEALERSHIP AS OF YET, BUT BASED UPON SEVERAL OTHER COMPLAINTS REGARDING THIS ISSUE, I DO NOT EXPECT THEM TO DO MORE THAN PROFESSIONALLY SHRUG.

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

THE CAR WAS LAST DRIVEN 9/16/2020 AROUND 5:30PM. IT HAD APPROXIMATELY 90 MILES LEFT AS AN ESTIMATED BATTERY CHARGE. IT WAS PARKED IN MY DRIVEWAY. ON 9/17 3:20PM OR SO I WALKED OUT OF MY HOUSE AND SMELLED SOMETHING BURNING. I OPENED THE CAR DOOR AND HEARD AN ALERT AND THE DISPLAY SAID ELECTRICAL SYSTEM ERROR. I TRIED TURNING THE CAR ON AND OFF A FEW TIMES, NOTICED A LIGHT SMELL INSIDE THE CAR. I CONTINUED TO GET THE ELECTRICAL ERROR MESSAGE. I CALLED FOR VW ROADSIDE ASSISTANCE, TOOK THE CAR SEATS OUT, AND WHILE WAITING TO BE CONNECTED TO ROADSIDE ASSISTANCE I HEARD A SMALL POP SOUND AND A LITTLE SMOKE COME FROM THE HOOD AREA. MY HUSBAND CALLED 9-1-1. WITHIN ABOUT 5 MINUTES, WE HEARD MORE POPPING, SAW MORE SMOKE, AND THEN SAW FLAMES COMING FROM BENEATH THE CAR. A FIRE ENGINE ARRIVED AND WORKED ON PUTTING OUT THE FIRE. THE BATTERY HEATED/SMOKED/FLARED UP FOR ABOUT 3 HOURS UNTIL IT WAS DEEMED SAFELY OUT, AND FIREFIGHTERS LEFT. AS OF NOW, 3:30PM ON 9/18/2020, THERE ARE STILL FLARE UPS ON THE BATTERY AND IT IS UNDER THE SUPERVISION OF THE FIRE DEPARTMENT. PLEASE HELP WITH THIS INVESTIGATION AS QUICKLY AS POSSIBLE. THIS CAR IS EXTREMELY DANGEROUS.

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

Fire

AUTONOMOUS EMERGENCY BRAKING SYSTEM DOES NOT WORK IN EMERGENCY SITUATION - DID NOT DEPLOY IN A REAR-END COLLISION SITUATION.

Reported

Jul 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

Crash

ISSUE WITH AUTOMATIC DSG TRANSMISSION AFTER 3 DAYS OF OWNERSHIP AND 182 MILES ON THE ODOMETER. ISSUE FIRST HAPPENED WHILE ACCELERATING FROM A STOP AT A TRAFFIC LIGHT AFTER IT TURNED GREEN. AFTER SHIFTING FROM 1ST TO 2ND THE CAR LOST POWER, FREE REV'D AND AFTER APPROXIMATELY 5 SECONDS WAS ABLE TO ENGAGE 2ND GEAR QUITE ROUGHLY. PRESENTED AN ERROR MESSAGE THAT STATED "TRANSMISSION IN EMERGENCY MODE: REVERSE NOT AVAILABLE." PULLED INTO A PARKING LOT UNDER IT'S OWN POWER AND POWER CYCLED THE IGNITION. ERROR CLEARED, NO WARNING LIGHTS AT THAT POINT. HAPPENED AGAIN A FEW HOURS LATER WHILE DRIVING AT 40 MPH, A SERIES OF SUDDEN JERKS AND AN ABRUPT LOSS OF POWER, TRANSMISSION APPEARED TO BE IN NEUTRAL. CEL AND OTHER WARNING LIGHTS ILLUMINATED. ONCE THE CAR SLOWED IT ENGAGED FIRST GEAR AND LIMP MODE. IT WAS ONLY POSSIBLE TO DRIVE AT ABOUT 10 MPH IN THIS STATE. IT WAS QUITE ABRUPT DECELERATION IN A NORMAL TRAFFIC PATTERN AND WAS DIFFICULT TO AVOID GETTING REAR-ENDED AND PULLING OVER SAFELY. SCAN TOOL ERROR CODES ATTACHED. INDICATES CLUTCH 2 OPENING AND CLOSING UNINTENTIONALLY. *TR

Reported

May 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

SUNROOF LEAKS INTO CABIN CAUSING HEADLINER STAINS AND WATER DAMAGE TO HEADLINER. VW IS NOT TAKING CARE OF THE ISSUE PROPERLY AND I HAVE BEEN WITHOUT MY CAR FOR 29 DAYS NOW.

Reported

Apr 2020

Incident date

Apr 2020

Mileage

Not provided

Outcome flags

None reported

HELLO. I PURCHASED A NEW VW GOLF ALLTRACK SE FROM OPEN ROAD VW MANHATTAN ON 2/3/2020. THE NEXT DAY, I STARTED NOTICING RATTLING NOISES FROM THE DRIVER SIDE HEADLINER WHEN CAR IS IN MOTION OVER BUMPS AND CORNING AROUND SOFT SHOULDERS. THE DEALERSHIP NOTICED THE SOUND AND ATTEMPTED TO REPAIR THE ISSUE ON 2/17/2020 WITH LUBRICATION. THE CAR WAS RETURNED TO ME AND UNFORTUNATELY THE RATTLING SOUNDS PERSISTS.

Reported

Feb 2020

Incident date

Feb 2020

Mileage

Not provided

Outcome flags

None reported

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Jetta GLI, Golf Alltrack, and Golf GTI vehicles. The front wheel bearings may have been improperly machined, potentially causing excessive stress on the wheel, wheel bolts, or wheel bearings.

Risk: The excessive stress can cause steering, traction or other stability issues or breakage relating to the front wheels, and increase the risk of a crash.

Remedy: Volkswagen has notified owners, and dealers will replace the wheel bearing assemblies, wheels, and wheel bolts, free of charge. The recall began December 11, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40P1. Note: The affected owners are advised not to drive their vehicles until the repairs have been made.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.

Risk: If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will replace the rear axle coil springs, free of charge. The recall began April 12, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J5.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."

Risk: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

Remedy: Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

Risk: An undetected sudden loss of pressure in all four tires increases the risk of a crash.

Remedy: Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audi’s customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.

Risk: Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.

Remedy: Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.