2022 Ram ProMaster

I am reporting a severe, intermittent loss of Electronic Power Steering (EPS) assist on a 2022 Ram ProMaster cargo van at ~21,000 miles. The defect causes sudden drops in steering assistance and erratic wheel-jerking under heavy electrical loads during rapid, low-speed turns while parking.A professional dealer teardown and inspection at Dutch Miller Ram confirmed that environmental rainwater from the windshield cowl completely breached the factory weatherproofing seals. Standing liquid was found pooling inside the bottom floor of the connector housing, causing severe copper oxidation (galvanic corrosion) and visible electrical arcing on a constantly energized 12V male pin inside the EPS gear cylinder. This high-current bottleneck drops voltage under load, causing the internal ECU to cut assist as a safety fail-safe.Critically, this design defect created an immediate, progressive cascading failure dating back to the very first month of ownership. Because this 12V power line remains constantly "hot" while parked, the pooling water established an un-metered short-circuit bridge directly to the frame ground. This forced an aggressive parasitic electrical drain that repeatedly flattened the battery after sitting for short two-week intervals throughout its lifespan, destroying the original factory battery.The dealer's safety protocol requires a complete steering rack replacement. However, because Ram recognized this vulnerability, they completely superseded the part with a redesigned assembly that forces consumers to purchase new, non-faulty tie rod assemblies just to make it compatible, inflating costs to over $6,000. This data directly supports the active NHTSA investigation into 2022-2023 ProMaster steering modules. Furthermore I imagine that since some people may continue to drive the vehicle under this particular condition of "barely being affected" until there is sudden failure on the highway or zero signs prior to catastrophic failure. I STILL OWE $ ON THIS VEHICLE

Reported

Jul 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

The power steering for my 2022 Ram Promaster failed on 3/7/24. The safety issue this caused was that steering the van was nearly impossible. Fortunately, the failure occurred while I was in a parking lot. The van had to be towed to the local dealer. The defective parts were on backorder (part number 6TB16JXWAC Module-steering control) and arrived on 5/21/24. This was covered under warranty and the repair work was done by the local dealer. There weren't any warning lamps that would indicate an issue. I used the van to drive to the jobsite, worked for a few hours, and the issue occurred as I was leaving for the day.

Reported

Jun 2026

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

forward collision warning has never worked, after resetting it in controls it will show not working soon after. this has occurred in many 2022 and 2023 ProMaster units. the company says it is a weather problem. after replacing the camera unit, it still does not function. I purchased this unit new, it has never worked.I purchased this unit especially for this safety feature among others included in the contract.

Reported

Jun 2026

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

Promaster 3500 Forward Collision Warning turning itself off in Uconnect. Uconnect is where you can turn off FCW or set it to warning only, or warning and braking. I want it ON all the time but it keeps setting itself OFF. I turn on the vehicle and I see the warning light indicating it is turned OFF. I have to go into setting and set it manually. I will travel to get gas and when I re start the vehicle it is set OFF again. If I don't happen to notice it, I'm traveling down the road without this safety feature, which to me is dangerous and just not right. My Promaster is a Roadtrek van and the service manager at the dealer where I purchased the van says he sees this light on all the time on other Promaster vehicles and just ignores it. I see many posts on Roadtrek and Promaster forums that reference people having the same issue. Ram dealer finally acknowledged the issue but is unable to get any acknowledgement from the manufacturer that they are working on a fix. I've had this issue from day one and have taken it to the dealer several times with no resolution. This is one thread that documents what I have experienced as well: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

While driving, the power steering stopped and basically locked up the steering wheel almost causing an accident. At the same time, multiple warnings flashed on the dash. After restarting, the vehicle operated as should until the following day when it occurred again and we had to have it towed to the dealership. Water intrusion and corrosion damaged a wiring harness and rack and pinion. The cost to repair was $5200. The dealership we use is Diehl Automotive. 6181 Steubenville Pike, McKees Rocks, PA 15136. They told me this is the 12th van they've had this happen to. They told me to report this incident since it is a safety hazard and the vehicle is only 4 years old.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

VIN: [XXX] Recall data refreshed on Apr 18,2026 1Unrepaired Recalls associated with this VIN Oct 23,2025 Manufacturer Recall Number67C NHTSA Recall Number25V-720 Recall StatusRecall Incomplete, remedy not yet available Summary 4-13-2026 Is someone going to have to die because this vehicle is still on the road with a recall that could start a fire in the engine compartment that no one knows what causes it except that it has something to do with the radiator fans. This is a very serious situation. No one should be able to drive a vehicle with this kind of problem. This recall was issued several months ago, I think from October 2025. This van has a camper made in it by Thor Twist and sold by Camping World in Arkansas. We bought it to travel around the country we retire. What a nightmare. We have a granddaughter who lives with us and goes camping with us most of the time. We also have a handicapped daughter who also travels with us sometimes. She has never been able to walk. What if the van catches on fire while she is with us? My wife and I are in our mid [XXX] . We have been losing sleep thinking about this The people we bought it from said it’s not their responsibility, same as Thor Twist. They say it’s a chassis problem and we need to call Chrysler Corporation. I called the Chrysler Corporation the Dodge dealership near our location. Recall notice states “The remedy for this condition is not currently available. We can’t plan any vacation time due to this recall. We now have nightmares about traveling anywhere in this van. We paid over $100,000 for this van and cannot use it. We are requesting that we return the van and get all our money back. We have had nothing but problems with this van and worry about making any trips in it in the future. We have had it in the shop 4 times for recalls and several other times for malfunctioning issues. We were unable to use the van for weeks at a time. Let us return it please. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The contact called for the owner of a 2022 Ram Promaster 3500. The vehicle was taken to be serviced due to a power steering failure. While operating the vehicle, the owner experienced a power steering failure, and the steering wheel was difficult to turn to the left or the right. The messages "Service Power Steering", "Service Hill Assist", "Service Collision Warning", "Blind Spot Alert Unavailable", and “Service ESC" were displayed. The contact diagnosed the vehicle and determined that water was inside the main steering connector, causing the power steering failure. The owner was informed that the steering rack needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not contacted. The contact was informed of NHTSA Action Number: PE26002 (STEERING, ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was 68,974.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Reported

Feb 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Reported

Feb 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

This recall is supposed to be lifted as this is an RV. Please lift this recall

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

My vehicle is subject to Safety Recall 67C for an engine-compartment fire risk involving the cooling fan module and inadequate fuse protection. I contacted an authorized Ram dealership and Stellantis corporate. Both confirmed that the recall is open and that no repair remedy is currently available. Stellantis has confirmed in writing (Case #95056397) that there is no interim safety solution available for affected owners while this recall remains unresolved. This vehicle is my primary residence. Stellantis has offered rental reimbursement, but this does not provide a safe or realistic interim solution for a vehicle that functions as both transportation and housing. The manufacturer has acknowledged a fire risk but has provided no interim safety guidance or accommodation for owners who cannot reasonably stop using the vehicle while awaiting a remedy. I am reporting this as a safety concern due to the lack of a remedy and the absence of interim safety guidance for affected owners. Stellantis has issued a stop-sale on affected vehicles, confirming the seriousness of the defect, while existing owners remain without a viable safety alternative.

Reported

Dec 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Less than a half mile into my work day the van started flashing all warning lights ( Hill assist, power steering, service engine, abs ETC.) I was on a busy road and was attempting to pull off to safety But the van turned off. Was able to jump it after 2 attempts and get it to the dealer 1 mile away, without any other lights coming back on aside from CEL. Dealer informed me I have 2 Corroded wiring harnesses, bad rack & Pinion and alternator is at 7%.... From what I've heard, this is a problem that could have been prevented by the manufacturers.. I also had a Transmission replacement at 30k miles and full Engine replacement at 55k miles. Currently at 80k Miles... This is Unacceptable for a Commercial fleet vehicle.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Power Steering Failed

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

My vehicle started to have an extremely aggressive shaking steering wheel when trying to turn into a parking lot leaving me stuck in the road for 10minutes not being able to turn without it jerking aggressively. Turns out its a common issue and caused by faulty plugs under vehicle going to the power steering motor that let water in and corrode the plugs/wiring. Dealer suggested I replace 2 wiring harnesses and motor.

Reported

Nov 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Sudden failure of the power steering system. Vehicle became very difficult to steer, lucky no other cars or pedestrians were in the area. Per the dealer water entered the wiring harness and entered the power steering module causing it to fail. When the power steering failed, warning messages began appearing on the dash, which included "hill assist needs service", "ECS needs service", "FWC system needs service" and "Engine needs service".

Reported

Oct 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Power steering failure. Luckily for us, the failure happened while still in our driveway, so no accident or collision occurred. We had warning messages for ESC, hill start assist, and several other systems, but nothing for EPS (electric power steering). The dealership was able to repair the problem by replacing the steering rack and two associated wiring harnesses. The mechanic noted water and a lot of corrosion in the wiring connector on the steering rack. This vehicle has only had normal water exposure (rain and puddles on the road).

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The electronic power steering has failed on my 2022 Ram Promaster with 38,000 miles. While driving the steering wheel began jerking violently and couldn't be controlled. It seemed like there was a legitimate chance of the vehicle rolling over on the highway. The issue was reproduced and confirmed by a Ram Dealer in my area. The dealer stated "verified customer complaint intermittent lack of power steering assist at times. found I264A inline connection under vehicle full of water / mud with corrosion no connector repair kits available to fix any of this harness replacement with rack is required". There were no warnings lamps or any notification of an issue prior to or even while the issue occurred.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Seat belt ripped while putting seatbelt on. Nothing in the way of system. Local parts department advised 35 belts nationally are requested weekly. We shouldn’t have to pay $500 for their safety issue.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

I purchased this Ram Promaster 3500 in 2022. In 2023 I was in Canada and went to have a spare key made. The dealer was unable to program a key to the vehicle. When I returned home to the Seattle area I took the vehicle to a Seattle Ram Business link dealer. They were also unable to program a key. May of 2025 I took the vehicle in for work and asked them to continue investigating the key issue. They were still unable to do so and said that I needed a new RFH. This repair did not fix the problem and made it impossible to start the engine. They also replaced the PCM. This did not correct the problem. A tech was called from MOPAR who found a STAR ONLINE PUBLICATION for mopar which states that between Ram vehicles ( I don’t know if it is specific to ProMasters) manufactured between the dates of 11/29/2021 and 12/23/2021 had an “incorrect encryption software being programmed to the immobilizer modules.” If you type the VIN into the Service Library you can verify that S2208000129 is applicable. I was not made aware of this until I picked up the vehicle from the dealer with the old parts reinstalled. My concern is that I don’t know what else this problem in terms of the electrical and safety systems.

Reported

Jun 2025

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Loosing power steering at 50,000 miles. Dealer states out of warranty. This should not be happening on less than a 3 year old promaster van. Total loss now. was happening randomly. driving 70 mph and hit a bump, steering would pull/jerk to the oppisite direction. also slower speeds as well, including reverse

Reported

May 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

steering does not work due to malfunctioning steering rack. it has 21,000 miles & is under 3 years old.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The fcw/acc stopped working all possible fixes exhausted left turn signal intermittent failure. The fcw/acc started as intermittent but now doesn't function at all seems to be common issue from research. There were warning lights indicating an issue. Van was at a dodge dealer for fuel and other electrical issues

Reported

Mar 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

steering wheel keeps locking up and not able to turn at lower speeds (under 10- 20 miles) I took the car to the dealer ship and they said a part named gear- rack and pinion was replaced after waiting for almost 2 months for them to fix the car, Today I had to take the car back to the dealer after I just pick up the car a few days ago because steering keeps locking up after $2700 dollars of charges the car is not safe to drive I'm not sure if I'm the only person with this problem but I hope that if I'm not the only person with this issue you guys can help, thank you

Reported

Jan 2025

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The contact's employer leased a 2022 Ram Promaster as a work vehicle. The contact stated that the front driver’s side door striker had become loosened and had started to detach from the frame of the vehicle. The contact stated that the door failed to lock securely while driving due to the failure. Upon further inspection of other work vehicles, the contact stated that there were several vehicles with similar failures. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Ram Promaster 3500. The contact stated while driving at approximately 45 MPH, the Forward Collision Avoidance warning illuminated. The contact stated that the vehicle was driven however, the Forward Collision Avoidance safety feature was disabled. The contact had taken the vehicle to a local dealer, where it was diagnosed that the Forward Collision Avoidance system was not functioning properly; however, the dealer was unable to repair the vehicle. The manufacturer was informed of the failure. The failure mileage was 7,363.

Reported

Dec 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The sliding side door cannot be manually unlocked. It can only be unlocked by the remote key FOB or by pressing an electrical switch in the cab. In the event of an emergency, such as a crash or fire, this may delay or prevent evacuation from the vehicle.

Reported

Nov 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

While cruising at highway speed with adaptive cruise control enabled, the vehicle will incorrectly detect traffic/speed signs and will rapidly decelerate on a highway in traffic. I believe that the message that displays after detecting the new speed limit (improperly based on a sign other than a highway speed limit sign) without giving the option to reject using the "resume" button before. There is an option to disable traffic/speed sign detection, but that must be manually disabled in software every time the vehicle is re-started. Adjustment of the speed during adaptive cruise control based on traffic/speed signs should be disabled for safety. It's fine to have the speed limit displayed on the dash, but dangerous to have the vehicle adjust speed on its own without sufficient warning, or at all. I would like to request that RAM be directed to disable the software connection between traffic/speed sign detection and the adaptive cruise control so that, just like regular cruise control, the operator chooses the vehicle's speed. Note that this issue has happened many times since I've owned the vehicle, which was purchased as new, but I am now complaining to NHTSA because I experienced multiple incidents on my most recent trip that might have risked a rear-end collision from a vehicle following me when deceleration occurred.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

My tire pressure sensors are only working intermittently. The dealers are saying it’s because my van has factory window tint which interferes with the sensor transmission.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

Brakes failed (for the 4th or 5th time) while driving on the highway after approximately two hours. While traveling approximately 55mph on the highway (I do not drive engaging the brakes unless stopping) the Notice Service Braking System alert indicated on the dash. When I went to push in the brakes, they went to the floor, grinding and "pulsing" in and out as I attempted to stop. Please note that this issue has happened 3-4 times in the past and the dealership assures me this is normal. I was able to successfully get the vehicle to a dealership. THEY SAID THE STORED CODES MEANT NOTHING because they were stored and not active (see attached)That dealership stated they could not find anything wrong and therefore nothing to fix. I then drove the vehicle another two hours and the same thing happened. I got the vehicle to another dealership where it is now until they remedy the situation. In addition, when starting the vehicle from a cold state, the brakes often go to the floor and grind. Again, the dealership assures me this is 'normal' and to simply pump the brakes to remove excess air. This is a new vehicle with less than 8k miles, purchased new and has been occurring since purchased.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

On 11/2022 my company purchased a 2023 Dodge Promaster Work Van from a dealership brand new. In March 2023 one of my employees was driving the vehicle and there was an electrical issue which caused the breaks to not respond, and we rear ended a car which then hit the car in front of them. We were only going around 10-20 MPH as we were coming to a red light and could not stop. We requested an investigation into the source of the issue as it should not be out fault that a brand new car's breaks failed. Chrysler corporate sent someone to look at the van. They concluded that after market LEDs were installed in the back of the van improperly, and it caused a short in the electrical system which caused the breaks to fail. Chrysler Corporate said it was not their issue and closed the case. After looking at pictures from before we ever even looked at the van I saw that the LEDs were already there. The dealership admitted in email that the LEDs were in the van before we even took it off the lot. I told my insurance company this, but they did not pursue it leaving the liability on us. My insurance then dropped us as a customer. The dealership stated in email they fixed the LED lights and everything works once again. We take the van and begin using it again. Fast forward to March 2024, a different worker is driving the same van and they are again coming to a red light. The breaks fail once again. This time the breaks were going to the ground and not slowing the van down at all. My worker hits another car and then turns off and hits a fence so he does not hit anyone else in the road. This time I send my van to my local certified Chrysler dealership to have it sit there as I will initiate an inspection once again. After another month or so they finally inspect it around April 20th. This time after the inspection finishes, but does not give me a reason just meta data. You can see we used the breaks, but the speed did not slow down. This van has been a nightmare.

Reported

Sep 2024

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

Crash

The contact owns a 2022 Ram Promaster. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while turning on the propane, there was a large cloud of propane forming underneath the vehicle. The contact became aware of NHTSA Campaign Number: 21V755000 (Equipment). The vehicle had been taken to the dealer where it was diagnosed that there was a propane leak. The dealer confirmed that parts for NHTSA Campaign Number: 24V436000 (Back Over Prevention) were not available, and the VIN was not included in NHTSA Campaign Number: 21V755000 (Equipment). The vehicle had not been repaired. The manufacturer was made aware of the issue and confirmed that the VIN was not included in NHTSA Campaign Number: 21V755000 (Equipment). The failure mileage was 11,000. Parts distribution disconnect.

Reported

Sep 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Sliding door of van will trigger as not closed randomly while driving. You will not be able to lock the doors if the warning is on. Cleaning contact points does not help.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Winnebago Travato RV built on a 2022 Ram Promaster 3500. The contact had received notification of NHTSA Campaign Number: 23V627000 (Structure, Equipment) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was denied reimbursement for replacing the Firmware. The contact had not experienced a failure related to the recall. Parts distribution disconnect.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The engine cowl between the windshield and the hood has been failing since day 1. This is a 2023/2022 Promaster 2500/Winnebago Solis. Winnebago says RAM is responsible and RAM says it is a non issue. The engine bay floods every time it rains. I have to cover it in and out to hopefully prevent engine and computer damage. There are many hundreds of events of flooding and damage with no admission of cowl and windshield damage. With fires becoming more prevalant, I am concerned with a fire, a life threat to me and my family. We need some kind of help. Please check this all over the web. It is a problem for all Promaster. I only get a Non Issue from RAM AND NOTHING FROM Winnebago. I have sent pictures and videos to both. NOTHING BACK. Maybe there are people are knowable in fixing. I believe this is an extremely serious, life threating issue. Water and electricity never mixes. Please HELP.10

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Ram Promaster 2500. The contact stated that while driving at 25 MPH in the rain, the power steering and check engine warning lights illuminated. The contact turned off and restarted the vehicle however, the warning lights remained illuminated. The vehicle was taken to the local dealer, and the dealer became aware that there was water inside the power steering connector and determined that the steering rack and wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 26,602.

Reported

May 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

This is a brand new purchased vehicle on April 18. I experienced complete brake failure was able to get off the interstate and the brakes vibrated would smash down as vibrating and then ground against metal is what it sounded like when I would press. I had it flatbed towed, and the truck driver also noted the problem. Once the truck was back at my home it no longer had the problem. I took it to a dealership. They did not find anything wrong. I once again took the vehicle to drive it and the brake system is completely malfunctioning again with the pedal, smashing all the way to the floor and Again metal on metal. The vehicle is completely unsafe and undrivable.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The chassis battery keeps dying after a few days. There was a recall for awning to correct issue because it would open on its own. We did recall now there is another one for seatbelt. But no one is addressing the battery that keeps draining. We replaced battery already once. Dodge said it will go dead after a week no matter what. Ours don’t even make it 4 days. This is a safety issue because of the awning opening but it affects the battery. We would get stuck and no one to jump us.

Reported

Feb 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

On November 3, 2023 I was driving the van on the NYS Thruway. I had stopped at a rest area to use the facilities. When I returned to the van about 5 minutes later the vehicle was smoking profusely and objects were falling out of the engine area. By the time i got to the van there were flames coming out of the engine area and the entire front of the van was engulfed in flames. Luckily someone had called the fire department and the flames were extinguished quickly. In the meantime I had removed 2 Alpacas from the rear of the van with the help of witnesses. There were no warning signs of an issue with the engine. No warning lights and not burning odor. So, yes, I feel the I, my alpacas, and others safety were put at risk. I am so thankful that the fire started while I was stopped at the rest area and not while driving on the thruway and avoided a real tragedy. The van is a total loss.The incident has been reported to insurance and currently under investigation and are waiting a final report.

Reported

Dec 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

Fire

This is to report a safety report for a potentially serious, even fatal windshield, body, engine and transmission defect. Rain water pours down the windshield and floods the engine overcoming al engine parts especially electrical, transmission and engine parts that should remain dry and safe. Windshield to cowl to engine compartment will flood and overcome safety equipment. When driving in rain I received electronic messages of failure. Headlights flood which could lead to a disaster. Ram will not admit part failures, but the constant flooding is well documented. Please help the many thousands of Ram Promasters get a recall which can save lives and their vehicles. Research will give you hours and hours of similar series problems. Please help us get Stealantis/Ram to own up to this manufacturing mishap. Thanks

Reported

Nov 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Van brakes unexpectedly causing loss of control of vehicle for up to 5 seconds. Cannot accelerate when this occurs. While entering a major highway and accelerating, the van braked on its own and would not accelerate causing a semi to almost run into the back end of the van. The braking happens frequently and without warning. There is no rhyme or reason as to when it will occur as in road conditions, speed, curves, weather, etc. Took to Lithia dealership in Billings, MT four times and the problem still has not been resolved. 10 Aug 2022: Lithia could not verify the forward collision error. 1 May 2023: Lithia pulled code C14A5 sensor blinded and ordered new camera. 7 July 2023: Lithia pulled code B1006-49 internal electronic failure, removed and replaced the FFCM and calibrated the camera. 25 Sep 2023: Lithia pulled code C14A5-92 sensor blinded and the FFCM was recalibrated Turned Forward Collision off but the unexpected braking still occurs. This issue has been ongoing ever since I purchased the van in July 2022. This is an extreme safety issue as I have absolutely NO CONTROL over the van when the forward collision takes over.

Reported

Oct 2023

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

When driving on a freeway or highway, without cruise control on, & the pavement surface changes color &/or texture (eg: going onto a bridge/overpass) the vehicle will decelerate quickly & without us pressing the brakes. All the systems were checked by Dodge Ram & were showing no errors with software etc, as we thought this was traction control not working properly due to a software problem etc.

Reported

Sep 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Forward Collision Warning ("FCW") shuts down during vehicle operation, FCW Off dash warning light comes on, dash message system indicates FCW system restarting a couple of times, and then messages FCW unable to start, take unit to the dealer for servicing. This happens about every other time vehicle is started. Vehicle taken into local dealer twice, the last being on May 22, 2023, where dealer confirmed it was able to reproduce problem. From repair invoice: " 2960 NEEDS FORWARD FACING CAMERA FOR HALF CAMERA FAULT Cl4A5-92. SENSOR BLINDED BUT CANNOT REPLACE DUE TO CHRYSLER CALIBRATION PROCEDURE CURRENTLY UNAVAILABLE AT THIS TIME." I purchased unit brand new, 59 miles on odometer. FCW turning off has happened intermittently since I purchased (February 2023). I reached out to the manufacturer, FCA LLC, last month via e-mail and they could not provide and expected date replacement/repair parts will be available. My assigned service advisor at the local dealer no longer returns my calls or e-mails on when part will be available. Please note other 2022-23 Promaster owners have the same forward collision warning problem too. Please see the following chat strings: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

The left brake actuator (68603568AA) literally fell apart on the vehicle at 40,000 miles. This triggered a warning on the dash and disabled emergency braking as well as cruise control. The local RAM dealers refuse to do anything about it because the warranty expired 4,000 miles ago, so we took it to an independent mechanic. They ordered the replacement part but informed us it was back ordered with no ETA and that there are no aftermarket parts available. After an exhaustive search, the mechanic was able to secure the factory part, only to find out the right actuator (68591375AA) was in a box labeled for the left side. I personally spent several days looking for another. I even called dealerships in Canada and was told it’s on a “continent-wide backorder with no ETA." Finally, we were able to secure another, only to discover the exact same problem upon arrival. Now, the mechanic has been trying to order a right-hand actuator in the hope the left one might be in the wrong box as well and a THIRD left. The vehicle has been completely inoperable for over two months, with no end in sight. This vehicle is critical to our business and we've had to rent a replacement at over $500 a week. So far, this has cost now us over $3,000...for what should have been a $200 part and an hour of shop labor. I strongly believe Stellantis should be covering all of this for us, as they are the ones responsible for the complete lack of parts availability for critical safety parts such as emergency brakes and considering how close the problem was to the warranty expiration.

Reported

Aug 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Lemon Law Initiated, Chrysler/Mopar Case #[XXX] Support requested for refund of Ram Promaster fleet purchase from Johnson Auto Plaza via [XXX] Johnson Auto Plaza (originating dealer) 112410 East 136th Brighton, Colorado 80601 [XXX] 06/15/2023 Paonia, Colorado RAM would not turn off--keyless malfunction apparently Roamly RV Insurance did not respond to Roadside Assistant I did not know at the time that I could have/should have contacted Mopar RAM continues to run so our best option at the time was to drive toward the closest Ram Dealer in Montrose, Colorado---30.99 miles away Flower Motor Company 2580 North Townsend Avenue Montrose, Colorado 81401 Unfortunately, the Fuel ran low via dashboard alert--RAM would not turn off after repeated attempts, so against our better judgement, we added fuel with the SAFETY ISSUE (!!!) of adding fuel to an running vehicle. Again, with what seemed like the only option, we reluctantly added fuel WHILE THE RAM WAS RUNNING!!!! SO SCARY!!!!! Service Department/Dealership at the Flower Motor Company in Montrose, Colorado was closed upon arrival (Dealership and Service Department hours 8:00am-5:30) SAFETY ISSUE!!! We had to sleep in the RAM in the parking lot of the dealership--WITH THE MOTOR RUNNING!!! The Montrose Police came to help turn off engine but with no luck, they agreed that spending the night in the RAM was perhaps the best action, yet this was again a SAFETY ISSUE (!!!) due to the vulnerability of sleeping on a property without permission or security in a city we do not know. EXHAUST EXPOSURE (SAFETY ISSUE!!!) overnight the Flower Motor Group Service Department opened on 06/16/2023 at 7:30-5:30. We were awakened by the Service Manager (SAFETY ISSUE!!!). We did know who he was initially and were rightfully reluctant to open the doors when we knocked and said, "Wake up!" DIAGNOSTIC RESULTS attached. Please help- INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Absolutely ZERO service parts availability for over a year now for the REAR BRAKE SYSTEM. no Rotors, brake pads, caliper assemblies from any RAM dealer in the US. This is a relatively new vehicle, however we cannot service our brake system because RAM will not supply the market with service parts!

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Ram Promaster 2500 equipped with a Mobility Network I-Class Model, S/N: 75864-2020. The contact stated while lowering the wheelchair lifter with 600 pounds on the lift, the lift rubbed against the rear tires. The contact lifted the wheelchair lifter and noticed that the lift also rubbed against the rear tires. The contact checked the manual of the wheelchair lift and noticed that the lift was installed incorrectly, and that it was missing the filler plates, causing the floor of the vehicle to deform and causing the lifter to rub against the rear tires of the vehicle. The installation company was contacted but the installation company provided no assistance. The wheelchair lift was not repaired. The manufacturer was not contacted. The failure mileage was 9,239.

Reported

Apr 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

When using Adaptive Cruise Control (ACC) with Traffic Sigh Assist (TSA) engaged (the default) on an interstate or other high speed road - for example the current highway speed limit is 65 and the ACC maximum speed is also set at 65 MPH, the TSA (wrongly) detects a much lower speed limit, say 25 MPH, the system flashes a warning AND AUTOMATICALLY APPLIES THE BRAKES without allowing the driver to respond to the warning message. According to the user manual, what is supposed to happen, is that the TSA warning message displayed on the dash says "new speed limit detected" and SUGGESTS that the driver can accept the detected speed limit as the new ACC maximum speed by pressing the RES resume button on the the steering wheel. If the driver does not respond, the ACC max speed stays as set. This is seriously dangerous! imagine going 65 MPH in heavy traffic and suddenly, unexpectedly the brakes are applied so violently that the vehicle skids and swerves out of its lane. This has happened multiple times to me. I believe this is caused by 2 problems: 1 The TSA wrongly detects a significantly lower speed limit sign. I don't know for sure but I guess it might "see" a sign on an exit ramp or parallel service road. 2 The vehicle automatically sets the new TSA speed as the ACC top speed and automatically applies the bakes instead of allowing the driver the option of setting the new speed limit by pressing the RES button. I have spent the last week trying to report this to the RAM dealer and Customer Care but they don't seem to be very responsive. They say I should schedule and pay for a diagnostic session but they have no openings until mid-January. Even if I took it in, I doubt the diagnostics would show anything because this is most likely a software issue. It would also be difficult to duplicate on local roads. I do know another person who has reported this same problem on YouTube and is able to recreate it as detecting a speed limit sign on a parallel service road.

Reported

Dec 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

1. Service Airbag Warning Light - illuminates on the dash every 15-20 minutes while driving 2. Forward Collision Warning icon illuminates on the dash every time the vehicle is driven, regardless of the number of times it is turned off via the settings feature on the UConnect display. SOS Call Unavailable/Please visit an authorized dealer - this message pops up on the UConnect display every 15-20 minutes while vehicle is driven. I have taken the vehicle to a Ram/Chrysler dealership in Tucson, AZ. and the dealer has stated that they found nothing wrong with the vehicle and if the issue persists, there is nothing they can do and that I should just wait for a "bug" fix to be provided by Chrysler Corporation to address any potential software issues. I feel unsafe driving the vehicle, as I do not know if the airbag will deploy if i'm ever involved in a collision.

Reported

Nov 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

While using adaptive cruise control and traffic sign assist, the vehicle has a feature called intelligent speed assist. It is supposed to detect new speed limits signs and ask the user if they want to adjust their set speed. Instead, the feature automatically changes the set speed without user input. For example, you are going down the highway with adaptive cruise control set to 75 mph. The vehicle erroneously picks up a lower speed limit of 45 mph (could be for feeder road, highway exit speed, or old construction sign, etc...). Within a few seconds the vehicle begins to aggressively brake on the highway in order to reach the lower speed limit. This is very dangerous as it is a surprise to the driver and could result in a collision.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

The text coincides with this video I made. Here is its URL. https://youtu.be/hpA-Dw_-ihY This is my second time reporting this issue. My first report was comprised of just text. I was told that a video would be more helpful. The issue follows: Periodically when I have been using Adaptive Cruise Control the van will automatically, harshly apply the brakes in the middle of the highway. It took me a while to figure out what was happening. It has to do with Traffic Sign Assist which is enabled by default. When the van detects a speed limit sign that is at a speed limit slower than what I am traveling, a message appears on the dash that says "New Speed Limit Detected. Press "Res" to Reject" This is the opposite of the way the owners manual says Traffic Sign Assist should work. The owner's manual says when a new speed limit is detect the user will be given the OPTION to accept the new speed. The manual says, if the user does not accept the new speed the vehicle will continue as it was. It will not apply the brakes. The consequence of the way it is implemented in my van is that if you do not see the message (because your eyes on the road) the van will AUTOMATICALLY apply the brakes. I have had it happen when traveling 65 mph and encountered a 25 mph speed limit sign at an exit. It only occurs with white speed limit signs. A 45 MPH speed limit sign appears on a service road at time :16. Just as the speed limit passes out of my FOV the message appears on the dash and the brakes are applied when I do not press "Res" to reject the new speed limit sign. Each of the times it happened in this video, first when it encountered a 45 mph sign and later when it detected a 55 mph, I was not expecting it. If you zoom into the video, or the attached picture, you can see the message.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."

Risk: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.

Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.

Chrysler (FCA US, LLC) is recalling certain 2022 Ram Promaster Chassis Cab and incomplete vehicles equipped with an analog rearview camera. The analog rearview camera is the incorrect type of camera and cannot be installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.

Remedy: Dealers will supply a digital rearview camera, free of charge. Owner notification letters were mailed February 7, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZC5

Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram Promaster vehicles. The driver seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Risk: A malfunctioning seat belt warning system can result in improper seat belt use, increasing the risk of injury in a crash.

Remedy: Dealers will inspect and replace the driver seat belt buckle as necessary, free of charge. Owner notification letters were mailed April 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 02B.

Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk: An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers. Both scenarios can increase the risk of a crash.

Remedy: Dealers will inspect and replace the harness, as necessary free of charge. Owner notification letters were mailed February 20, 2025. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 21B.

Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

Chrysler (FCA US, LLC) is recalling certain 2022-2025 Ram ProMaster vehicles. A software error in the security gateway module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will update the security gateway module software, free of charge. Owner notification letters were mailed June 12, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 40C.

Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.

Risk: Electrical circuits that overheat increase the risk of a fire.

Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.