2019 Ram ProMaster

I own a 2019 Ram ProMaster. The vehicle previously received the manufacturer recall repair for the transmission park issue (software update). After the recall repair, the vehicle experienced a safety issue where it would roll freely while in “Park,” as if it were in neutral, even though the dashboard indicated “P.” This created a rollaway risk. This happened August 2025 intermittently. Miles on the vehicle 68k. I recently (4/17/2025) serviced the transmission (approximately 73,000 miles) and found significant internal damage evidence. The transmission fluid was heavily contaminated, and I found approximately 11 square metal fragments around 1/4 inch in size inside the transmission pan and filter. This amount and size of metal debris indicates internal transmission failure. The prior rollaway condition combined with internal debris suggests the recall repair did not fully resolve the defect. Although the vehicle is currently engaging Park, the condition was intermittent and may reoccur without warning. This presents an ongoing safety risk of unintended vehicle movement. I am concerned that the recall remedy (software update) is insufficient to address mechanical failure inside the transmission, and that other vehicles may have the same unresolved defect.

Reported

Apr 2026

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Reported

Mar 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Reported

Mar 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While driving at various speeds, there was an abnormal electrical burning odor coming from the vehicle. The burning odor was also coming from the vehicle when the vehicle was turned off, and the hood was raised. Additionally, the driver's side radiator fan was constantly running, and the passenger's side radiator fan made an abnormally loud sound while running at high speed. There was a loud ticking sound coming from the engine. An unknown warning light was illuminated. The contact used an OBD reader and became aware that the engine temperature was approximately 226-degrees. An independent mechanic determined that the failure was related to the recall. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test to determine whether rental assistance would be provided. The contact stated that the vehicle was unsafe to drive to the dealer because the dealer was approximately 1 hour away. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 112,000.

Reported

Mar 2026

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster 2500. The contact stated that while driving at various speeds, the transmission was slipping and failed to shift to 3rd gear. The contact stated that the failure persisted while driving on one occasion, which required the driver to pull over and to restart the vehicle. Additionally, the contact stated that while at a complete stop in highway traffic, the vehicle stalled. The contact shifted to park(P) and was able to restart the vehicle. The contact stated that while driving 10-12 MPH downhill, the vehicle stalled, and the passenger's side of the vehicle crashed into a tree. The contact stated that the back window was fractured. The air bags did not deploy. There was no injury sustained. The police officers were contacted, and the police officers sent a tow truck was sent, but it did not arrive at the scene. No police report was filed. The vehicle was pulled out, and the contact was able to drive the vehicle away from the scene. There was no warning light illuminated. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. Additionally, the contact had received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available.  The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.

Reported

Feb 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

Crash

The contact owns a 2019 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Reported

Feb 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The powertrain transmission failed after a prior warranty replacement. The vehicle began experiencing improper and delayed gear shifting, loss of power, and inability to maintain speed. This condition made the vehicle unsafe to operate, especially in highway traffic, as it could not respond properly to normal driving conditions or surrounding vehicles. The problem was confirmed by a dealership, and all diagnostic procedures and documentation requested by the manufacturer were completed. The vehicle has been out of service for several weeks awaiting another warranty transmission replacement, with no estimated timeline provided. The transmission is currently at the dealership and available for inspection upon request. No crash occurred, but the failure created a serious safety risk due to loss of drivability in traffic.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention); however, the parts to do the recall repairs not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Reported

Jan 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The ABS warning light turned on when the vehicle reached approximately 82,033 miles. After driving about 100 additional miles, at around 82,133 miles, the braking system overheated and nearly failed, producing a burning smell and loud noise. The vehicle became unsafe to operate and left me stranded at night near Lonoke. I had to wait for the brakes to cool and then drive slowly to a repair shop the next morning. A repair shop confirmed that the braking system and parking brake were damaged due to lack of proper maintenance prior to sale. The full repair estimate was $1,257.34, but the dealership paid only $1,090.00 and refused to authorize the parking brake repair, leaving the vehicle unsafe. The vehicle had been driven less than 1,500 miles and for less than 15 days when this failure occurred. Additionally, this vehicle has 2 open NHTSA safety recalls that were not repaired before the sale, which indicates the dealership delivered the vehicle without completing mandatory safety repairs. This creates a serious safety hazard and could lead to total brake failure while driving.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram 1500 Promaster. The contact stated that while driving approximately 35 MPH, the vehicle started losing motive power. The accelerator pedal was depressed; however, the engine only revved. The contact stopped, turned off, and restarted the vehicle. The contact was able to shift the vehicle to drive(D) but was unable to accelerate above 30 MPH. The contact stated that no warning light was illuminated. The contact was able to drive the vehicle to a dealer and was unable to shift into reverse(R)while at the dealer. The dealer diagnosed the vehicle and determined that the transmission had failed. The contact was aware that the VIN was associated with NHTSA Campaign Number: 23V301000 (Power Train), but after asking the dealer about the failure, the contact had not gotten a clear answer. The contact was later advised by the dealer that the manufacturer stated that the contact had to pay for the transmission reassembly. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that confirmation from the dealer that the failure was related to the recall was needed. The failure mileage was approximately 108,000.

Reported

Oct 2025

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster 1500. The contact stated that while attempting to start the vehicle or while driving at various speeds, the gear shifter became stuck, with a rattling sound coming from the transmission. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, where it was diagnosed and determined that the transmission needed to be inspected or replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the dealer had cleared the recall, but the vehicle was not repaired. The manufacturer was notified of the failure and reached out, but was unable to speak with the dealer. The approximate failure mileage was 87,000.

Reported

Sep 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The subject vehicle, according to the third party administrator for the vehicle's insurance co. had a transmission malfunction. The vehicle is owned by a subcontractor for the purpose of delivery for a seller. The vehicle, according to the TPA, was put in park and the emergency brake was applied, as shown by the interior video camera, and the vehicle went in reverse while the employee was in the back of the van, getting the order ready to deliver. The vehicle travelled in reverse approximately 90 feet down a 40 degree grade, making a left turn into my yard, and slammed into my side porch, making a very loud noise as if there was an explosion. I was sitting approximately 30 feet away in my back yard, and several children were playing in the yard across the road from the accident location. If the vehicle had travelled several more feet down the road and then turned left into my yard, it may have hit the gas meter and caused an explosion, possibly lethal to me, my neighbors, the driver, as well as destroyed my home. This vehicle had been recalled twice previously for problems with the transmission. See "WOO/NHTSA 20V-036" and "61A/NHTSA 23V-301."

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

Crash

Transmission oil leak on my 2019 Dodge Promaster 3500 van - please see attached: pdf 1 Safety Recall 61A info, pdf 2 for Bud Clary recall work done, pdf 3 for when leak 1st seen at Tacoma Dodge, and pdfs 4&5 for fix at Tacoma Dodge On [XXX], odometer 39,764 mi, Safety Recall 61A done (debris in the transmission may prevent the park pawl from fully engaging, which could cause the vehicle to roll away. ) by Bud Clary Dodge, 2925 Auburn Way N., Auburn, WA 98002 (253) 833-2485 On [XXX], odometer 49,672 miles, at engine oil change, transmission oil leak noted by Tacoma Dodge, 4101 S. Tacoma Way, Tacoma, WA 98409 (253) 475-7300 On [XXX], odometer 51,582 Tacoma Dodge verified transmission oil leak, transmission service done to replace oil and reseal leaking pan. A test drive showed additional leak at upper transmission pan and that was resealed and passed 2nd test drive showing no leaks. I was charged $256.70 for a "transmission service", normally part of scheduled maintenance at 60,000 miles, and not associated with leaks. I believe I should not be charged for this since the leakage was seen after only (about) 10,000 miles after the transmission serviced for the recall. There are known issues with the RTV sealant used leaking if not not installed correctly. I am also concerned if the Safety Recall 61A was implemented properly. Not clear how to verify that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The oil pan for the van was damaged due to debris pick up on the road resulting in a hole, which in turn drained the engine oil and jammed the engine preventing from operation. The lack of protection to the oil pan which is exposed, caused the debris to damage the oil pan. Ford Transit vans have a protection under the oil pan which prevents these type of incidents to happen. This vehicle was taken to the repair shop and they want $18527.10 to fix this problem. A small fix of few hundred should have solved the problem, if the manufacturer had the trouble to think through the design phase.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

hello this is a report for you to please recall all these tires this is very unsafe. i had sent emails directly to the factory and never got any response so now im sending this to you. i know its late but anyways here is all attached on a pdf format

Reported

Jun 2025

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

Transmission is slipping and it didn't indicate that there was a shifting problem

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster 3500. The contact stated that while driving on the highway at 70 MPH, there was an abnormal sound coming from the center console. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission was faulty and need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 302,351.

Reported

Jan 2025

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster 1500. The contact stated while driving from a complete stop, the RPM’s increased, but the vehicle hesitated to respond. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that the failure could not be replicated. Additionally, the contact stated while driving 65-70 MPH, the transmission downshifted to 2nd gear and remained stuck in 2nd gear. The check engine warning light was illuminated. The contact was able to drive to the workplace, and the contact added transmission fluid to the vehicle. The contact resumed driving; however, the vehicle made an abnormal grinding sound. The contact stated upon returning to the workplace, the contact noticed that the transmission fluid had leaked into the engine compartment. The vehicle was towed to a second dealer, Future Chrysler Dodge Jeep Ram of Concord (2121 Diamond Blvd, Concord, CA 94520), where it was diagnosed and determined that the transmission needed to be replaced. The dealer advised the contact that the vehicle could not be repaired under the transmission warranty because the contact had personally replaced the transmission fluid and filters. The dealer informed the contact that the failure was not related to NHTSA Campaign Number: 23V301000 (Power Train); and provided an estimate for the repair. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.

Reported

Sep 2024

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

Owner of 2019 Promaster 1500 Transmission failed at 24K, Took to Hilltop CDJ in Richmond Ca. Transmission, under warranty, replaced. 6 Months later I took back to them, As when I engaged the transmission to drive or reverse, There was a 2 min hesitation before the trans kicked into gear. It was never in park. Hilltop kept for 1 week, stated they could not replicate. I drove it that way for over a year. 6 months ago my transmission would not stay in gear, and in calling Hilltop was told the newer trans was not under warranty. I was advised by Warner Transmission that my issue might be caused by a clogged trans fluid. I did a trans fluid and filter replacement. I had the truck towed to their Concord Ca dealer, who told me I was under warranty, but because changed the trans fluid and filter, I had void the warranty. The recall calls for Trans Replacement. I spoke to a Recall manager regarding the trans and the issues I had right after. They agreed the truck is under recall. When calling dealer with this information, they refused to accept

Reported

Sep 2024

Incident date

Sep 2021

Mileage

Not provided

Outcome flags

None reported

Emergency brake internal failure caused brake rotors to seize. Rear wheels lock up causing inability to control vehicle. Vehicle only has 19,400 miles. Dealer will provide photos and parts. No warning lights or messages occurred before the failure. There are many reports on road trek owners forum and promaster ram owners forum of this same problem happening to these vehicles with low mileage. Not covered under warranty.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Responded to recall letter - park engagement by making appointment at York Chrysler dealership where I purchased vehicle brand new. Dropped off on 4/11/24 I still do not have vehicle back as of today 7/30/24 with NO ETA waiting on transmission from Fiat Corp of American and the recall has been closed. NOT CLOSED how could be closed when I dropped a perfectly good vehicle at recall appointment and have no vehicle

Reported

Jul 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

There is a known defect of the windshield cowl and compartment not being water tight. The defective cowl and compartment cause water to leak into the engine bay, which saturates the engine and various components. The defect resulted in the crankshaft position sensor getting wet. The wet sensor caused the engine to stall WHILE DRIVING, which resulted in loss of power steering and power brakes.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

No incidents but dealers have been unable to fix the recall problem.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram 2500 Promaster. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The reverse camera malfunction. It flip the image upside down and lose all object distance warning.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram 1500 Promaster. The contact stated that while her husband was driving at approximately 40 MPH, the vehicle was shaking and making an abnormally loud grinding noise. The contact’s husband stated that the ABS and ESC warning lights were illuminated. The contact's husband pulled over, turned the vehicle off, and had it towed to a dealer. The local dealer diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The contact stated that prior to the failure the vehicle was not able to shift into reverse(R) for more than a year. The contact stated that the day the vehicle was picked up from the dealer, on the trip back to the residence the transmission began to make loud abnormal grinding noises, and the vehicle was shaking and jolting into the next gear. The contact stated that her husband had the vehicle towed to an independent mechanic. The independent mechanic diagnosed the vehicle and performed repairs on the transmission which allowed the vehicle to move forward. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 76,000.

Reported

Apr 2024

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

I received notice of a recall in June 2023. I contacted every nearby dealership in my area. None of the company service centers was able to complete the recall service. Because my vehicle has been converted into a motorhome (by a RAM approved upfitter), it is heavier that the standard vehicle and they told me they do not have the proper equipment to complete the anticipated repairs. I called the RAM custom service center and they were unable to locate a dealership to help me and unwilling to authorize reimbursement if I had the repairs completed by another qualified mechanic. After postponing any more follow-up, I received a second recall notice just recently. I again called the same dealers hoping to find a capable service center. They are all still unable to complete the repairs. After spending another 40+ minutes talking with a RAM customer service associate, they eventually told me that I could have the repairs performed and request a reimbursement - but that would not guarantee they would pay the costs of the repairs. I would like RAM to authorize me to have the repairs completed by a qualified mechanic and guarantee I will be reimbursed for the repairs related to the two recalls.

Reported

Dec 2023

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

Rear view camera is upside down. Flipped by it self. Can't find any fix on it

Reported

Oct 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Unintended rapid deployment of the awning after pulling into a rest area. Had to climb up a ladder to manually retract the awning and duct tape the damaged awning to the rail. This could have happened while driving. This has happened to many, many other owners of the Coachmen class B RVs with the Carefree awnings. Upon inspection after returning home, the awning motor's plastic tabs were sheared off and the aluminum end plate was broken & distorted. My awning was not part of any recall as were some other Carefree awnings. This is a safety hazard with potentially life threatening consequences to other drivers.

Reported

Sep 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

For the second year in a row, we took a rock to our windshield from a truck and had to have the windshield replaced. The problem seems to be the bad mudflaps on especially semi-trucks or other trucks. Many trucks are missing the mudflaps or they are so thin, they blow upward by the wind. In reviewing semi's passing me, I did see an Amazon truck go by that had a AeroFlap mudflap that stayed down and would most likely prevent rocks from being thrown up to car or van windshields. To mimimize this safety problem and save many insurance companies or vehicle owners the cost of a new windshield, request the DOT move to require AeroFlap mudflaps on all trucks. Thanks

Reported

Jul 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster 2500. The contact stated that the vehicle failed to reverse as needed with the check engine warning light illuminated. The contact then received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was unavailable. Several unknown dealers were notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 65,000. Parts distribution disconnect.

Reported

Jul 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Passenger Airbag warning light and alarm goes off every10 -15 minutes. I have had this into multiple Ram dealerships for repair at least 6 times. My warrantee has expired and this is still a problem. The alarm is distracting and annoying along with the airbag not being functional. How can I find relief,this alarm is driving me crazy?

Reported

Jun 2023

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

May 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

When it rains water runs into the engine compartment and all of my wiring is dripping water. The service manager told me that they see this problem a lot and that they don't know how to fix it. I have looked online and there are many people complaining about this. Most people think it is the cowl leaking on the bottom of the windshield. I feel like if my wiring gets wet enough that I will have a malfunction.

Reported

Feb 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Ram Promaster 3500 equipped with Nexen Tires, Tire Line: Rodian HT, Tire Size: 225/75/16, DOT Number: (N/A). The contact stated that the driver’s and passenger’s side tires showed evidence of tread separation. The tires were replaced. On another occasion, the contact became aware that the rear tires had started to disintegrate. The tires were replaced. The manufacturer was contacted and stated that the tires were defective and should not have been installed on the RV. The failure mileage was 20,000. UPDATE 06/15/23- Consumer states " I had subsequent correspondence with Winnebago. They claimed no responsibility for the excessive tire wear. They stated that they buy the chassis from Promaster with those tires in place. I filed a warranty claim with Nexan. They responded that the tire warranty was null and void because these tires are not to be used on a motorhome. They provided me a copy of the warranty. The representative told me the tires had never been tested or approved to be used on a motorhome. They claim to have given Winnebago notice. There were numerous discussions with Promaster, Winnebago and Nexan. Promaster did not claim any responsibility in the matter. Their position was that they sell the chassis to Winnebago and have no knowledge of what they build on the chassis. Winnebago said that they would refer the matter to their engineering department. Nexan stated that as an act of "goodwill" they would rebate me. The point of contact with Nexan was Aaron Wilson @ 330-949-2829 ext 165. awilson@NexanTireUSA.com. He reiterated that these tires were not designed for the motorhome due to the excessive weight. Unloaded the motorhome is 9,600 lbs. The tires were never tested on this unit. He stated that he had documentation that Winnebago was advised accordingly."

Reported

Oct 2022

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

This a Window Model the fixed windows are coming out of the van. Vehicle has never been wrecked. Took the vehicle to the dealership they do not how to repair. Spoke to the manufacturer they refuse to assist even though it is under warranty. This is a serious safety issue if the Fixed Windows are detaching from the body they will fall into the Van causing injury to passengers. If they fall outward it would cause a traffic accident. There is no known repair for this as the dealers/manufacturer have no guidance published. It has been to two reputable glass installation companies they cannot repair.

Reported

Oct 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

Mopar website says parts are available, but dealer says they are on back order with no ETA

Reported

Oct 2022

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

Called local dealer to have repair done, they put me on the list because they did not have the parts, said they would call to set up my appointment when it came in. This was almost two years ago and i have not got the call yet. It was Huntington Beach Chrysler,Dodge, Jeep, Ram.

Reported

Sep 2022

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

It started to rain and my windshield wipers stopped working. Because it was raining so hard, I was forced to pull off on the shoulder of the road as there was no safe place to turn. We went to a Dodge Dealer who diagnosed the problem as a bad windshield wiper motor. They could not fix it because the item was backordered until July 13th. Because of the backorder, I am forced to drive with no windshield wipers, which is extremely dangerous.

Reported

Jun 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

Aftermarket seat swivels were installed in a 2019 Promaster 3500-based RV, in mid-2020. Were swivel seats required to be equipped with gear shift lockouts that engage when the seat is not locked in the full forward position, and if not then, are lockouts now required? I do know that the gear shift lockout is a feature of the 2020 Promaster 3500 equipped with factory installed swivel seats.

Reported

May 2022

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

The Carefree motorized awning self-deployed at highway speeds (approximately 45 mph). The vinyl awning material sheared from the metal end bar deploying it as a flying projectile. One of the support bars broke and slammed into the side of the van/RV.

Reported

Apr 2022

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

The coolant system has been repaired by a Ram certified dealership for the same issue 3 times with current mileage at 17,000. The coolant continues to leak out. We have a fleet of 30 Promaster 1500 and 2500 vans and all of them have coolant leaking issues with 4 requiring engine replacements because of overheating. Sometimes there are warning lamps to let us know to pull over, sometimes not and then it's too late. Please address this asap!

Reported

Feb 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

House AGM battery charging system Hydrogen Sulfide out gassing issue. CO alarm trips while charging from shore power connection. Xantrex XC 2000 Inverter charger is improperly located directly on top of the 330Ah AGM battery. System is located in a sealed bed base platform with limited ventilation. My 2021 Coachmen Nova is out of OEM warranty. The vehicle has not been inspected by Coachmen or dealership. I'm aware of other Owner's having similar issues with at least one catastrophic battery failure.

Reported

Aug 2021

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

These brake pads have a stainless steel shim that is attached in such a way that the shim can slide off the back of the brake pad, and slides down and cuts against the brake rotor, effectively cutting the hub away from the rotor braking surface. Creating a very dangerous braking situation.

Reported

Aug 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

On steep road descent, brake warning light came on. No loss of brake function. No incident. Cycling engine off then on clears warning light. Parking brake was off, and brake fluid was completely full. No excessive brake heat or smells. This situation has occurred twice separated by a month's time. Both cases on steep descent. Warning light cause unknown.

Reported

Jul 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

AROUND 4,000 MILES MY BRAND NEW VAN DIED ON ME GOING UP A SMALL INCLINE ROUND AROUND A SMALL CURVE. I LOST ALL POWER AND A HEAD ON VEHICLE ALMOST HIT ME HEAD ON BECAUSE I LIST ALL POWER, I LOST POWER STEERING, I LOST BRAKING POWER AND I AND MY DAD ALMOST DIED BECAUSE I WAS VEERING OFF A CLIFF. I RESTARTED THE VEHICLE AND WAS ABLE TO RETURN THE VEHICLE TO THE ROAD. AT AROUND 5,000 MILES MY AIR BAG LIGHT CAME ON FOR A HALF OF A DAY DRIVING. I HAVE HAD RADIATOR FLUID SMELL AND LEAKING. AT 5,600 MILES THE RAM DEALER SAID I HAVE A HOLE IN MY RADIATOR AND MY VEHICLE HAS TO WAIT IN THEIR SHP FOR 30 DAYS UNTIL THEY CAN GET THE NEW RADIATOR. THEY DON'T KNOW WHY IT DIED ON ME.

Reported

Mar 2021

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED. AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.

Reported

Feb 2021

Incident date

Feb 2021

Mileage

Not provided

Outcome flags

None reported

WE HAVE CONTACTED RAM AND OUR LOCAL DEALER MULTIPLE TIMES. DEALER SAYS THEY ARE NOT RECEIVING PARTS FOR RECALL W00. RAM SAYS THEY ARE SENDING A LIMITED NUMBER. WE WERE #10 ON THE DEALER REPAIR LIST A MONTH AGO. NOW WE ARE 15. RAM AND THE DEALER NEED TO STEP UP AND GET THIS ISSUE FIXED FOR ALL RAM 3500 OWNERS NOW. *TR

Reported

Jun 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

A REPUTABLE RV DEALERSHIP IN BROWNSTOWN, MI SOLD AND DELIVERED TO ME ON 12 MARCH 2020 A NEW 2020 WINNEBAGO TRAVATO INTEGRATED ONTO A 2019 RAM PROMASTER CHASSIS. AT THE TIME OF DELIVERY THERE WAS AN ACTIVE SAFETY RECALL POSTED BY FCA IN JANUARY OF 2020 ON THE CHASSIS. I WAS NOT INFORMED OF THE RECALL BY THE DEALERSHIP WHICH IS IN VIOLATION OF FEDERAL LAW, 49 USC S 30112. I FOUND OUT ABOUT THE RECALL AND INFORMED THE DEALERSHIP. THEY CLAIMED THEY DID NOT KNOW ABOUT THE RECALL. ACCORDING TO FCA, THERE IS NO REMEDY FOR THE RECALL (TRANSMISSION SHIFTER CABLE). THE DEALERSHIP SEEMS UNCONCERNED THEY VIOLATED THE LAW AND IS "NOW" ONLY INTERESTED IN GETTING THE RECALL REPAIRED ONCE FCA HAS THE REMEDY. *TR

Reported

May 2020

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

National Van Builders, Inc. (National Van Builders) is recalling certain vehicles based on 2019-2020 Ford Transit and 2019 Ram Promaster vans equipped with Freedman GO-ES foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."

Risk: An unsecured occupant has an increased risk of injury in the event of a crash.

Remedy: National Van Builders will notify owners, and dealers will replace the retractors, free of charge. The recall began May 19, 2020. Owners may contact Freedman customer service at 1-800-443-4540 or National Van Builders customer service at 1-800-527-7477.

New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

Risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

Remedy: New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.

Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.

TransitWorks is recalling certain Driverge vehicles based on 2019-2020 Ford Transit vans equipped with Freedman Seating Company (FSC) PT Foldaway and GO-ES 3-point Foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."

Risk: An unsecured occupant has an increased risk of injury in the event of a crash.

Remedy: TransitWorks will notify owners, and dealers will replace the retractors, free of charge. The recall began May 13, 2020. Dealers can contact Freedman Seating Company for parts and reimbursement information at 1-800-443-4540.

Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

Remedy: Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.

Remedy: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.

Risk: Electrical circuits that overheat increase the risk of a fire.

Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.