2016 Ram ProMaster

The contact owns a Roadtrek Simplicity RV built on a 2016 Ram Promaster 3500 chassis. The contact stated that while in a parking lot, a fellow motorist informed her that something had been dragging underneath her vehicle. The contact discovered that the winch that attached her spare tire to the vehicle was loose and that the spare tire connected to the winch was gone. The contact took the vehicle to a dealer where they replaced both the winch and the spare tire; however, the failure occurred twice. The contact also stated that the battery failed to hold a charge. There was a beeping sound coming from the battery indicating that the charge was low. The contact believed that the battery failure was related to the spare tire failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 82,000.

Reported

Mar 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

I'VE ONLY BEEN TAKING IT TO THE RAM DEALERSHIP TO BE FIXED IN MAY STILL HAVE NOT GOT IT FIXED RIGHT ONE MINUTE I COULD BE DOING 40 AND THEN I NEXEN YOU KNOW THE RPMS ARE UP TO 7 IN THE DROP DOWN IN A JERK SO HARD TO GET INTO GEAR ALMOST BREAKS MY FREAKING NECK THEN I WILL SHIFT IN I GET UP TO 65 ANYTHING OVER 65 IT STARTS JERKIN AND THEN DROPS BACK DOWN AND I CAN'T GET BACK STARTED AGAIN I HAD TO PULL OVER THE SIDE OF THE ROAD LET EVERYTHING COOL LOB DOESN'T MAKE ANY SENSE TO ME ALREADY CHANGE THE TRANSMISSION COOLING SYSTEM THE SPEED CONTROL HIM SENSOR I DON'T KNOW WHAT MORE I CAN DO I AM TAKING BACK TO THE DEALERSHIP TO SEE IF THEY KNOW WHAT TO DO BECAUSE APPARENTLY THEY DON'T IN A LIGHT TO KNOW WHY THE DEALERSHIP CANNOT FIX THEIR PROPERLY

Reported

Apr 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

MY 2018 RAM PROMASTER 3500 WAS HAVING PROBLEM WHEN I PUT IN REVERSE, IT WAS JERKING AND I HAD TO PUSH EXTRA GAS TO REVERSE IT. I TOOK IT TO DEALER, THEY SAID YES IT HAS PROBLEM IN TRANSMISSION AND I HAD TO LEAVE MY VAN TO FIX IT. THEY TOOK 4-5 DAYS, BUT DIDN'T FOUND EXACT CAUSE AND THEY JUST FLUSH TRANSMISSION FLUID. THEY TOLD ME "IF YOU FACE SAME PROBLEM AGAIN PLEASE COME BACK WE WILL HELP YOU EVEN WHEN WARRANTY EXPIRE". ONE WEEK LATER IT WAS HAVING AGAIN SAME ISSUE AND EVEN MORE THING, IT WAS JERKING WHILE I AM DRIVING ALSO AND REVERSING WAS SAME LIKE BEFORE. I TOOK IT AGAIN TO SAME DEALER, BUT THEY SAID THEY DIDN'T FIND ANYTHING. NOW MY PROBLEM IS MY WARRANTY IS EXPIRED BUT I AM HAVING SAME PROBLEMS. THEY COULDN'T FIX IT WHEN I HAD WARRANTY. IT SOUNDS LIKE MY LOSS EVEN I HAD WARRANTY.

Reported

Apr 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

OVER 4 YEARS NT FIXED HAZARD TO DRIVE POSSIBLE FIRE HAZARD SAFETY HEALTH ISSUES WINNEBAGO IGNORES MY SAFETY HELP REQUEST HAVE NT DERIVEN THIS VEHICLE FOR 3 YEARS THE CONSUMER WAS UNABLE TO HAVE THE RECALL REPAIR COMPLETED DUE TO STAFF AVAILABILITY. *JS

Reported

Mar 2021

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

RECEIVED RECALL HAVE MADE NUMEROUS CONTACTS WITH NHTS AND WINNABEGO NO HELP WIFE WILL NOT RIDE IN AFRAID OF SUGGESTED FIRE HAZARD HAVE HAD NO RESPONSE FROM ANY ONE PAST RECORDS SHOULD SHOW CONCERN POSSIBLE PROPANE EXPLOSION RECALL 17V-108 18V-546 16V598 FIRE SAFETY IS CONCERN

Reported

Feb 2021

Incident date

Feb 2021

Mileage

Not provided

Outcome flags

None reported

2016 PROMASTER WITH 2017 WINNEBAGO TRAVATO ..DRIVER SEAT AIRBAG LIGHT STAYS ON WITH NOTICE TO SERVICE. I HAVE TRIED REPEATEDLY SINCE JANUARY OF 2020 TO RESOLVE THIS ISSUE. FILED WITH PROMASTER CASE MANAGEMENT JAN 2020. RECALLS ON FAN AND CABLE WERE TAKEN CARE OF ON 11/19/20. THEY COULDN'T'/WOULDN'T DO ANYTHING ABOUT THE AIRBAG ISSUE...SAME AS ALL THE OTHER DEALERSHIPS I TOOK MY VEHICLE TO. NO HELP

Reported

Feb 2021

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE

Reported

May 2020

Incident date

Apr 2017

Mileage

Not provided

Outcome flags

None reported

A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. ON THIS RECALL I WAS TOLD BY THE DEALER THAT THEY HAVE NOT FOUND A SOLUTION. I CALLED THE FCA NUMBER AND IT JUST HANGS UP BEFORE I CAN TALK TO SOMEONE

Reported

Jan 2020

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

THERE HAS BEEN A SAFETY RECALL ISSUED TO ADDRESS AN OVERHEATING ISSUE IN FAN MOTORS. IT AFFECTS PROTESTERS WITH 3.0 L DIESEL OR 3.6 L GASOLINE ENGINES, WHICH OURS IS.THERE IS A HEIGHTENED RISK OF ENGINE FIRE, THEREFORE THEY HAVE ADVISED WE SHOULD NOT DRIVE THE VAN. THERE IS CURRENTLY NO FIX, AND WE ARE HAVE BEEN TOLD BY OUR CHRYSLER DEALER THEY MAY HAVE THE FIX ENGINEERED IN THE FIRST QUARTER OF 2020. THIS IS UNACCEPTABLE AS WE CAN'T DRIVE OUR VEHICLE.

Reported

Dec 2019

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

THE BOLTS TO THE TRANSMISSION/MOTOR MOUNT BROKE. THE ENGINE AND TRANSMISSION DROPPED ALMOST HITTING THE GROUND.

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

Crash

TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. WHILE DRIVING AT AN UNKNOWN SPEED, A HEADLIGHT FAILED TO ILLUMINATE. THE CONTACT CONTINUED TO DRIVE AND, THIRTY MILES LATER, THE OTHER HEADLIGHT ALSO FAILED. THE VEHICLE WAS TAKEN TO HARTVILLE CHRYSLER DODGE JEEP RAM (900 E BOBO NEWSOM HWY, HARTVILLE, SC 29550) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE HEADLIGHT BULBS WERE BLOWN AND NEEDED TO BE REPLACED. THE HEADLIGHT BULBS WERE REPLACED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AT LEAST ONCE PER MONTH. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 48,000.

Reported

May 2018

Incident date

Jun 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. WHILE OPERATING THE VEHICLE, THE HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT STATED THAT THE HEADLIGHT BULBS WERE REPLACED 34 SEPARATE TIMES IN 17 MONTHS DUE TO CONTINUED FAILURES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. ALSO, WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER ON SEVERAL OCCASIONS, BUT THE FAILURE COULD NOT BE DUPLICATED. ALSO WHILE DEPRESSING THE BRAKE PEDAL, THE PEDAL WOULD GRADUALLY EXTEND TO THE FLOORBOARD AND THE SHIFTER WOULD NOT CHANGE UNTIL THE BRAKE PEDAL WAS RELEASED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 400.

Reported

Jun 2017

Incident date

Jan 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 DODGE RAM PRO MASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16E039000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE SERVICE MANAGER INDICATED THAT THE PART HAD BEEN DISCONTINUED AND WAS NOT INFORMED IF ANOTHER PAS WAS TO BE DESIGNED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. PARTS DISTRIBUTION DISCONNECT.

Reported

Dec 2016

Incident date

Oct 2016

Mileage

Not provided

Outcome flags

None reported

Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

Risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

Remedy: Prime-Time Specialty Vehicles has notified owners, and Freedman dealers have inspected and repaired the foldaway seats, free of charge. The recall began November 16, 2018. Owners may contact Freedman customer service at 1-800-443-4540 or Prime-Time Specialty Vehicles at 1-574-293-9191.

Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Ram ProMaster City vans manufactured September 26, 2014, to March 5, 2016. A low-voltage electrical harness connector by the front driver seat may be susceptible to water intrusion and corrosion. Corrosion may result in a loss of communication to the Transmission Control Module (TCM) and may cause the transmission to unexpectedly shift into and stay in neutral without warning the next time that the vehicle stops.

Risk: An unintended shift into neutral will prevent the vehicle from being moved. Additionally, if the driver turns off the engine, the driver will be unable to restart the engine. Both scenarios can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will relocate the harness connector to under the instrument panel, free of charge. The recall began on June 3, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S24.

Chrysler (FCA US LLC) is recalling certain model year 2016 Ram ProMaster vans manufactured October 21, 2015, to December 17, 2015 and equipped with 3.0L diesel engines. If the driver has disabled the electronic stability control (ESC) system, the system is required to be reactivated the next time the vehicle is started. The recalled vehicles have an Anti-Lock Brake System (ABS) control module that may not reset the ESC to active status when the key is turned off and back on quickly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."

Risk: Operating the vehicle with the ESC off may increase the risk of a crash.

Remedy: FCA will notify owners, and dealers will the update ABS control module software, free of charge. The recall began March 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S04.

Chrysler (FCA US LLC) is recalling certain RAM ProMaster Trailer Light Modules, part number 68229650AB. These accessory modules were sold for installation on RAM ProMaster and ProMaster City vehicles. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Risk: Trailer brake lights that are inoperative can increase the risk of a crash.

Remedy: Chrysler will mail letters to owners to try to notify the purchasers of the modules, and dealers will replace the Trailer Tow Light Control Modules, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S29.

Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Risk: Trailer brake lights that are inoperative can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.

Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.

Risk: If the transmission loses hydraulic pressure, the vehicle may lose motive power, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the transmission pump, free of charge. The recall began on August 18, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S44.

Chrysler (FCA US LLC) is recalling certain 2014-2017 Ram ProMaster vehicles. The sun visor, dashboard labels, and owner's manuals incorrectly state that the vehicles are equipped with frontal driver and passenger advanced air bags when they are not. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Risk: The incorrect information may change how close the occupants position themselves to the air bags, increasing the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will correct the sun visor labels, the dashboard (hangtag) label, and the owner's manual and user guide information, free of charge. The recall began June 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T24.

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

TransitWorks is recalling certain 2015-2018 Ford Transit, 2018 Ford Transit Connect, and 2016 Dodge Ram ProMaster vehicles modified to be equipped with Freedman Seating GO-ES seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

Risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

Remedy: TransitWorks has notified owners and instructed them to contact Freedman seats for a repair kit. The recall began December 19, 2019. Owners may contact Freedman Seating customer service at 1-800-443-4540 or TransitWorks customer service at 1-855-337-9543.

Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

Risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

Remedy: MobilityTrans will notify owners and Freedman Seating dealers will inspect and repair the foldaway seat, free of charge. The recall began May 19, 2019. Owners may contact Mobility Transportation Services customer service at 1-734-453-6452.

New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

Risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

Remedy: New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.

Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.

Risk: An overheated fan motor increases the risk of a fire.

Remedy: Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.

Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.

Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

Remedy: Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.