2016 Mercedes CLA

My mechanic said that he believes there is a recall on a recalled part this was previously repaired per Mercedes notice of safety recall dated April 2018. The recall remedy provided by the manufacturer has failed to permanently fix the safety defect, and the vehicle remains unsafe to drive. "On certain Model Year (“MY”) 2014-2017 B-Class electric, MY 2012-2018 C-Class, MY 2012-2017 E-Class, MY 2014-2018 CLA, MY 2015-2018 GLA, MY 2016-2018 GLC, and MY 2013-2015 GLK-Class vehicles, an electrostatic discharge, when combined with a broken steering column module clock spring and an insufficient grounding of the steering components, could lead to an inadvertent deployment of the driver airbag. An inadvertent driver airbag deployment may cause a risk of injury to the driver and might increase the risk of a crash." Currently my airbag and horn do not work as a result of this defect and Mercedes said there is no current safety recalls, however this is the exact issue that was replaced and fixed before I purchased it. They want to charge me a $300 diagnostic fee, (when my mechanic has already looked at it), I am not wanting to pay the dealership for an issue that is clearly related to the recall issue that was not properly fixed. My car is a safety issue to myself and anyone if I drive it, my horn does not work, so that makes it hard to prevent accidents and my airbag, upon reading further online, could potentially deploy and CAUSE and accident.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

My mechanic said that he believes there is a recall on a recalled part this was previously repaired per Mercedes notice of safety recall dated April 2018. The recall remedy provided by the manufacturer has failed to permanently fix the safety defect, and the vehicle remains unsafe to drive. "On certain Model Year (“MY”) 2014-2017 B-Class electric, MY 2012-2018 C-Class, MY 2012-2017 E-Class, MY 2014-2018 CLA, MY 2015-2018 GLA, MY 2016-2018 GLC, and MY 2013-2015 GLK-Class vehicles, an electrostatic discharge, when combined with a broken steering column module clock spring and an insufficient grounding of the steering components, could lead to an inadvertent deployment of the driver airbag. An inadvertent driver airbag deployment may cause a risk of injury to the driver and might increase the risk of a crash." Currently my airbag and horn do not work as a result of this defect and Mercedes said there is no current safety recalls, however this is the exact issue that was replaced and fixed before I purchased it. They want to charge me a $300 diagnostic fee, (when my mechanic has already looked at it), I am not wanting to pay the dealership for an issue that is clearly related to the recall issue that was not properly fixed. My car is a safety issue to myself and anyone if I drive it, my horn does not work, so that makes it hard to prevent accidents and my airbag, upon reading further online, could potentially deploy and CAUSE and accident.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

My vehicle is exhibiting the same problem as MB Recall Campaign #2021070010 but my MB Vin is not included in the recall even though my make/model of car is on the list. This MB recall campaign is to replace the front stationary sunroof panel. According to recall,"The panoramic sunroof may not have been bonded correctly to the vehicle. The adhesion of the front panel might partially or fully detach from the vehicle increasing the risk/injury to other road users." This campaign which was updated 9/3/2021 should include ALL vehicles on the recall list that exhibit this issue. I contacted an authorized MB dealer show quoted me $2225.41 for a repair that we know is known DEFECT. PLEASE HELP!

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

Factory window tint of the back window & the driver/passenger side(s) windows are bubbling and peeling causing visual impairment while operating motor vehicle. Examples of impairment are backing the vehicle and changing lanes & these affected areas are blurry. Panaramic Sunroof does not seal properly when closed. Factory vehicle paint bubbling and peeling causing depreciation of the vehicle.

Reported

Apr 2026

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The incident that occurred is that my sunroof exploded on me while I was driving. There was know one in front of me nor next to me. Nothing hitting it to cause this, it just exploded.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Hi there - I know my vin number doesn't recall the front stationary roof panel replacement but this came to my attention as I saw that the panel has faded the top coating and the edges have some very thin cracks I will say. I was not aware of such a thing but googling the issue I found out that NHTSA did start a campaign for this particular safety issue last year. Campaign No. 2024010012, March 2024. My Mercedes falls completely on the requirements for repairing/replacing this front panel as the model, year, and type of material of this panel but yet no recall with my vin number. Just wondering if this is a mistake or something else that I don't know. For now I haven't driven the car for the safety concerns until I have any explanations. Your response in this matter will be very appreciated ! Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

My 2016 CLA 250 having multiple electrical and driving issues that are not recalled. I’ve researched online and found most of these issues are common. 1. Dashboard screen and radio console lights turn off completely. USB connection triggers electrical symptoms. Front and Back seat window control (driver) triggers electrical symptoms and sometimes corrects the problems. Trunk opens by itself while parked and/or stopped at red lights. The instrument cluster has times multiple warning lights turn on and stay on. At times the fuel needle drops completely down as if I have no fuel in the car. The instrument cluster lights stay on after I have turned the car off and locked it as if the system is confused. I have more issues but those are a few to name. I also have video and pictures to prove these things happen randomly then the vehicle can go back to operating normally. I’ve taken it to service and all they have done is reset the warnings.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Mercedes-Benz CLA250. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed thermostat. The contact was informed that the thermostat needed to be replaced. The vehicle was not repaired. The vehicle was driven to the residence. The contact performed an inspection on the vehicle and determined there was a melted hole in the air intake valve. The contact stated that the dealer had not provided information of the condition of the melted air intake valve. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,000.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

Check engine light with error code P052E. From my research, this is a very common issue with this engine and one that either has been recalled or is planning to be recalled. According to some online forums for Mercedes Benz, Mercedes is being sued over this problem and has issued an extended warranty on certain models because of how common this problem has become. The list of models needs to be expanded to include other models experiencing the same problem.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle Performance Issues - Detailed Timeline [XXX] •First issue occurred: the car wouldn’t start at a store. Engine turned over, failed to start. •After sitting overnight, it would start but stall after 10 minutes of driving. •Parked the car and began using alternative transportation. •Diagnostic tests by three mechanics revealed the following codes: oP0087: Fuel Rail/System Pressure Too Low. oP052E: Crankcase Ventilation (PCV). [XXX] •Picked up the car from Midland Mercedes after repairs. Paid $3,069.16 for crankcase ventilation service. •Mercedes Customer Summary Report had no reference to any fuel-related issues or the P0087 code. •Drove 10 minutes to a gas station; the car wouldn’t start, repeating the same issue of why I brought it in to have repaired. •Returned to the shop; Said a New Code came up and replaced the fuel pump: oCost of part: $670.47 (no labor charged). I refused to pay $2200! [XXX] •Finally after 3 months! I got my car and drove back to San Angelo on half a tank, avoiding stops to prevent starting problems. I now had PTSD! •Filled the tank upon arrival; no issues that day. [XXX] •On the way to work, turned on the heat and noticed: oA strong gas odor inside the car. oThe radio volume control wasn’t working, and the ECO mode indicator wasn’t functioning as usual. [XXX] Filled the gas tank halfway to reduce the gas smell. •1st start up cycle immediately after getting gas, no issue. •2nd start up cycle , the dashboard lights started flickering and all indicator lights came on. Traction control warning along with message to check the owner’s manual. Can not accelerate. Check engine light stays on. •3rd cycle start up, all lights turned off except the check engine light. •4th cycle start up, no check engine light This occurs every time I get fuel. I only get $10 at a time. Noticing the pattern, I coded the car. A new code came up. •P2187: System Too Lean at Idle (Bank 1). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2025

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

My car has slipped into neutral twice while driving. Once while turning left from red light and once while sitting still at red light.

Reported

Nov 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Mercedes-Benz CLA250. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the regulator valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 50,000.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

When we are driving the transmission slip intro neutral ramdomly message appear « do not shift in gear, visit dealer » we need to stop the car on the high way put it in park and after in drive . Its happen really often and my wife d’ont want to drive it any more because its to dangerous with kid, we need a solution

Reported

Aug 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Mercedes-Benz CLA250. The contact stated that while driving at approximately 55 MPH, there was a loud explosion coming from the vehicle. The contact later pulled over, and upon inspection, discovered that the sunroof glass had shattered. The contact stated that there was no impact to the sunroof that could have caused the sunroof glass to shatter. The vehicle was taken to an auto glass retailer, who installed a plastic cover over the sunroof; however, the sunroof glass was not replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Mercedes CLA 250 2016 rear differential breakdown Making noise

Reported

Jul 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

I HAVE 2 MECEDES WITH THE SAME ISSUE PER MERCEDES BENZ OF USA INSPECTION CAUSING ENGINE LIGHT TO BE TRIGGERED PER DIAGNOSIS TESTING RAN ON BOTH CARS. 2015 VIN [XXXXX] GLA 250 4 MATIC-P052E71 2016 VIN [XXXXX0 2013 CLA 250 MATIC -P052E71 I WAS TOLD BY A MERCEDES SERVICES ADVISIOR THAT BOTH CARS HAVE THE SAME ENGINE FOR A 2015GLA AND A 2016 CLA - BOTH Due to both cars stalling in traffic on multiple time when driving I took both to the shop to run further testing to discover both had the same engine light trigger which is the CRANKSHAFT (AKA) OIL SEPERATOR (AKA)INTAKE TUBE DUE TO THIS BOTH CARS HAVE SUFFERED AN ISSUE WHEN TAKING EMMISSION TEST - MERCEDES DIGNOSIS TESTING CODES -P052E71 - CRANKSHAFT VENILATION MALFUNCTION - CAR WILL NOT PASS EMMISSION TEST AND THIS PART DEFECTS ALSO CAUSES CAR TO STALL THAT CAN POSSIBLE CAUSE ACCIDENT THIS PART COMPLETE REPAIR COULD COST UP TO $2500-$3000 FOR PARTS AND LABOR PART NUMBER -270-090-07-00 (CRANKSHAFT) THE ENGINE LIGHT ISSUE TRIGGERED BY CRANKSHAFT AND WILL NOT PASS EMMISSION TESTING DUE TO THIS Description of this part below: Crankcase Ventilation is the process of venting or removing blow-by from an engine's crankcase to prevent excessive pressure build-up within the engine. Blow-by gases are mixed with oil mist and other contaminants that can harm an engine's internal components and contaminate the environment. How does the crankshaft ventilation work- When the vehicle is moving, airflow across the open end of the tube creates suction (a "draught" or draft) that pulls gases out of the crankcase. To prevent too much vacuum being created, the blow-by gases are replaced by fresh air using a device called a breather. The breather is often located in the oil cap the engine misfires, you may have trouble getting your vehicle up to speed. Misfires often happen when your vehicle is under load while accelerating. This can result in slow or sluggish acceleration or a jerking motion while pressing down on acc

Reported

May 2024

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

The right passenger seat belt is faulty.

Reported

Feb 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

There is a service recall campaign for my model car but dealer/mercedes usa doesn't have the recall linking my car to it from my VIN. Campaign number is P-RC-2021070010. It is to replace the front stationary sunroof panel because it may not have been bonded correctly and could fly off and hit someone. My vehicle did have this same part rattle in 2017 during a cross-country trip.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

Subject: Urgent Safety Concern Regarding Recall Campaign #2022030003 for 2016 CLA250 VIN# xxx Date: August 16, 2023 To Whom It May Concern, I am writing to express my deep concern and dissatisfaction regarding a recent incident involving my 2016 CLA250, VIN# xxx, which has raised serious safety issues for both myself and my passengers. Between July 15, 2023, and August 14, 2023, I experienced a distressing loss of power while commuting to work. The incident occurred while I was traveling in the high-speed lane on the highway, almost resulting in a major accident that could have led to severe injuries or even loss of life. During this period, the check engine light on my vehicle illuminated and subsequently turned off. Fearing for our safety, I promptly sought a vehicle diagnostic assessment at the Firestone Service center on August 15, 2023. The diagnostic codes returned indicated a "Fuel/Rail Low Power" issue. To my dismay, I learned that a recall (Campaign #2022030003) had been issued by the manufacturer for the exact problem I encountered. With this information in hand, I diligently contacted the local Mercedes dealership to address the recall. However, I was informed that my vehicle's VIN# was not included in the recall list. This contradicts the diagnostic assessment carried out by Firestone, which clearly indicated the need for intervention due to the "Fuel/Rail Low Power" issue. Given the alarming circumstances and the potential risks associated with this safety concern, I implore you to investigate and rectify this situation promptly. It is evident from the diagnostic results obtained from Firestone that my 2016 CLA VIN# xxx should be included in the recall list to ensure the safety of all occupants. I trust that the National Highway Traffic Safety Administration (NHTSA) plays a pivotal role in safeguarding the well-being of motorists and passengers across the nation. I kindly request your urgent attention to this matter to prevent any further incide

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

May 3, 2023 - I had pulled back into my driveway approximately at 8:45 AM after leaving a couple of minutes before to run errands. I turned the car off and went inside of my house for less than five minutes. I got back into my car, started the vehicle and the airbag exploded unexpectedly while I was in my driveway. Of course, I was shocked and confused as to what had happened. My husband was inside the house and came out to check on me. I received surface burns on both of my forearms, my left pinky finger was bent in an unnatural position and part of my left pinky fingernail was missing. It was a true blessing that I was in my driveway and not driving on the open road. I went to the doctor a few hours later to get checked out, where it was confirmed by x-rays that I had fractured my left pinky finger, which made it very difficult to do my job. I was traumatized from this incident to say the least. My car sat at the end of my driveway in the same place where the airbag deployed until May 10th. May 9, 2023 - I made my first call to Mercedez Benz USA Care to report what had happened with my Mercedes 2016 CLA250 the previous week and for them to advise me as to what I shoud do. I was advised by MBUSA care representative to have my car towed to an authorized Mercedes Benz Dealership in Kansas City. Because of the late hour of the business day, I decided to have the car towed to the dealership the next day. May 10, 2023 - The vehicle was towed to an authorized Mercedes dealer, Aristocrat Motors in Kansas City. From what I've been told, my vehicle was inspected some time during the last half of June. Because this is considered a legal matter by MBUSA, I have not received any further communication from them. My car has been in "lock down" at the dealership since in was towed there on May 10th. I have reached out to the referral manager at MBUSA on countless occasions via both telephone and email. We have made three car payments and have no car to drive.

Reported

Jul 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

1 injuries

The contact owns a 2016 Mercedes-Benz CLA250. The contact stated that while driving at approximately 70 MPH, the vehicle made an abnormal sound. The contact noticed that the moonroof had fractured in half and then detached. The contact related the failure to NHTSA Campaign Number: 21V197000 (Structure). The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

Reported

Mar 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2016 Mercedes-Benz CLA250. The contact stated that while idling or driving at various speeds, she noticed a fuel odor throughout the vehicle. The fuel warning light illuminated indicating low fuel level. The ABS warning light was intermittently illuminated. Additionally, the contact stated that after refueling the vehicle, the fuel gauge remained on empty. The vehicle was not diagnosed or repaired. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.

Reported

Feb 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

Inside the car smells gas either idle or running. Dashboard lights flactuate and sometimes the gas gage doesn't show how much fuel you have left. Command system shuts off after 3 mins even the engine is on. But mainly, the gas smell in the car. Have trouble breathing at times and I don't haveany underlying condition.

Reported

Feb 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

P052E: Positive Crankcase Ventilation Regulator Valve Performance. It is available for inspection upon request. It was a problem that was confirmed by two independent service centers. It first appeared at around 30k miles, then the engine light disappeared. At around 40k, it starts to intermittently appears and disappears, most of the time the engine light was off, my mechanics checked at it, said it was not uncommon to see this problem with Mercedes and said it won't affect driving. At around 50k it starts to appear more often, still intermittently. I got a second opinion with another mechanics, was told again that he saw this happening commonly with Mercedes. Crankcase alone cannot be replaced, I'll need to replace the whole thing which part cost 750+, with 1200+ labor at an independent service center, and the local mercedes dealer quote double the price.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

I was driving on the street and lost power, I looked down and saw a red transmission message and noticed that my vehicle was in neutral. I hurried, and stepped on the break and put my car in drive. I drove 5 minutes to my destination. A few hours later, as I was leaving my destination, my car did the same thing. I lost power, the red transmission light popped up and my car was in neutral. I noticed it once a few months ago and thought it was minor. As I reflect, I have had a few instances where I was driving and my acceleration was off. I took the streets to the mechanic today and they stated that they could not find anything wrong with the car.

Reported

Sep 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

Got a check engine light at 72,047 miles. Looked up the code at autozone and it is a P052E. After googling this code, discovered this is an EXTREMELY common issue with 2015 & 2016 c and cla class mercedes. (see here https://mbworld.org/forums/c-class-w205/739851-check-engine-code-p052e-2.html). This is a ventilation issue with the Positive Crankcase Ventilation Regulator Valve Performance. This is a VERY expensive fix despite seemingly being a VERY common issue at this mileage for these cars. This seems to be a defective part that Mercedes installed at the factory as no one ever gets this message after having their original valve replaced. Without the fix, this will cause oil to become sludgy and perhaps cause engine to seize or smoke.

Reported

May 2022

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

Code: 052E71 - Valve for crankcase ventilation has a malfunction or block. This car has 48, 182 miles and is requiring $2000 worth of repairs.

Reported

Mar 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

The panoramic sunroof failed to close after it was opened. I attempted to close the sunroof after use and it stayed open. This is concerning as debris could have flown into the car and impaired operation. Another concern is the short-circuiting/fire risk of the internal wiring and components in the event of rain. We took the car to the dealership where an associate told us that this is a common problem with CLA class cars. This was the only inspection of the car thus far. There were no messages or warnings prior to the failure.

Reported

Feb 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

There appears to have been a malfunction with the seat warmer that resulted in a fire.

Reported

Feb 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

Fire

My radio completely turned off & the whole colonization system is shut down. I cannot control anything like changing the time or lights in my car & I have no working screen. The screen is completely black & nothing turns on or works. It randomly turned off one day & hasn’t come back on. I took it to the dealership & they want me to pay $2,500 to get it fixed. I did not cause this issue, the car itself caused this. I do not think I should have to pay for something I did not cause.

Reported

Nov 2021

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Mercedes-Benz CLA250. The contact received notification of NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer but was informed by the dealer that parts were not yet available for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

Reported

Jul 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Mercedes Benz CLA 250. The contact stated that the gear shifter failed. The contact stated that the gear shifted into neutral independently when driving at low speeds. The contact was able to switch the gear back into drive when the failure occurred. The vehicle was taken to the dealer. The dealer performed a diagnostic; however, the contact did not have the information on the diagnostic result. The vehicle was not repaired. The manufacturer was contacted. The VIN was not available. The failure mileage was. 65,828.

Reported

Jun 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

We received a recall notice advising that the stationary roof panel located between the windshield and sunroof was not bonded correctly and could full detach from the vehicle. while driving on the freeway I heard a wind noise coming from the roof and then without warning the roof panel flew off the vehicle onto the freeway lanes. The piece was not recovered due to the danger of stopping on freeway. This posed an immediate safety threat to us and other drivers. When I contacted Mercedes (both local dealer and MBUSA) I was told they would not honor the recall since it is still in pending not open. Nowhere is a time frame listed on recall and I did confirm with local MB they have the parts needed to replace this piece. MB only option was we have to pay for the repair (apprx $1500-1900) and "possibly" receive a reimbursement. The letter specifically states free of charge to complete this recall. I was given a possible time the recall goes to open in Aug or Oct, but no guaranty. As of now my vehicle has an open roof section.

Reported

Jun 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

I was involved in an accident and hit on the drivers side front and back door. I thought it was weird the airbags did not deploy. I had over $100k in medical bills and still require another surgery.

Reported

May 2021

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

Crash 1 injuries

Automatic start /stop failed on highway car would not move, almost caused an accident. This has been repaired twice and now it has happened again. CLIENT STATES VEHICLE CUTS OFF AT IDLE Cause: . Correction: 540650 ON-BOARD POWER SUPPLY VOLTAGE MAINTAIN (WHEN CHECKING/ TESTING AND TROUBLESHOOTING) Tech Number: 20 Labor Type: WNC8 541011 PERFORM QUICK TEST Tech Number: 20 Labor Type: WNC8 275002 REPLACE ELECTROHYDRAULIC CONTROLLER UNIT OF DUAL-CLUTCHTRANSMISSION Tech Number: 20 Labor Type: WNC8 272388 REPLACE CONTROL UNIT OF DUAL- CLUTCH TRANSMISSION (ELECTROHYDRAULIC CONTROLLER UNIT REMOVED) ON VEH. WITH Tech Number: 20 Labor Type: WNC8 540991 PROGRAM AND CODE CONTROL UNIT .................... (AFTER QUICK TEST) Tech Number: 20 Labor Type: WNC8 271254 CHECK/CORRECT OIL LEVEL OF DUAL-CLUTCH TRANSMISSION (AFTER LEAK TEST) Tech Number: 20 Labor Type: WNC8 271048 ADAPTATION PERFORM (AFTER REPAIRS)

Reported

May 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

SOFTWARE ERROR ON 2016 MERCEDES UNDER CPO WARRANTY. DEALER AND CALL TO CORPORATE OFFICE. WOULD NOT FIX UNDER WARRANTY. SAFETY SYSTEM FAILURE DUE TO SOFTWARE AND WOULD NOT FIX DUE TO SOFTWARE PROBLEMS. VEHICLE HAS BEEN MAINTAINED AND HAS 40,000 MILES.

Reported

Mar 2021

Incident date

Mar 2021

Mileage

Not provided

Outcome flags

None reported

WHILE MERGING ONTO THE FREEWAY ON 1/22/2021 THE CAR'S DASHBOARD DISPLAYED "COLLISION PREVENTION ASSIST PLUS INOPERATIVE " AND THE CHECK ENGINE LIGHT COME ON. WHEN THIS HAPPENED, IT PREVENTED ME FROM ACCELERATING THE CAR BY PUSHING ONTO THE GAS PEDAL. THIS CAUSED THE CAR FROM BEHIND TO ALMOST REAR ENDED BY CAR. I WAS ABLE TO DRIVE ONTO THE SHOULDER OF THE FREEWAY AND EXIT THE FREEWAY. I HAVE TAKEN THIS CAR TO THE MERCEDES DEALERSHIP FOR REPAIR BUT IT IS AN ONGOING ISSUE EVEN AFTER VARIOUS PARTS HAVE BEEN REPLACED.

Reported

Jan 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

MY 2016 MERCEDES-BENZ C300 AFTER UNDERGOING THE RECOMMENDED MAINTENANCE VIA THE MERCEDES-BENZ DEALER, WHILE DRIVING DOWN THE PUBLIC ROAD LOST POWER, THE LOST OF POWER WITH NO WARNING TO ME OR ANY OTHER DRIVERS AROUND ME, THE VEHICLE WENT FROM 45 MPH TO 10 MPH THIS WAS DUE TO A DECENTIGRATING PISTON, THE VEHICLE MANUFACTURE ADVERTISED THAT THE VEHICLE WOULD CUT POWER TO PROTECT THE ENGINE FROM CAUSING IT SELF FURTHER DAMAGE, THIS SEEMED LIKE A GREAT SAFETY FEATURE UNTIL IT JUST HAPPEN, I HAD NO CONTROL OVER THE VEHICLE, IT JUST SEEMED TO TAKE ON A LIFE OF ITS OWN, THE VEHICLES BEHIND OR ADJACENT TO ME HAD NO WARNING THAT THE VEHICLE WOULD DECREASE THE SPEED, SO I HAD TO MUSCLE THE CARE OUT OF THE SWIRLING TRAFFIC, I WAS DEVISTATED THAT MY CAR CAUSED ME SUCH FEAR AND DEALING WITH THE FACT THAT THE CAR COULD HAVE KILLED ME OR SOME ONE ELSE NEAR ME, I HAD THE VEHICLE TOWED TO THE LOCAL DEALER WHO HAD SERVICED THE VEHICLE SINCE IT WAS NEW AND THE DEALER EXPLAINED THAT THE PISTON IN THE INTERNAL COMBUSTION ENGINE HAD DECENTAGRATED THUS CAUSING METAL SHAVINGS TO BE DISTRIBUTED THROUGHOUT THE REST OF THE ENGINE, AND I WOULD BE CHARGED FOR THE TOTAL COST OF THE REPAIR OF THE ENGINE. IT APPEARED THAT THIS SHOULD HAVE BEEN DISCLOSED TO THE OWNER OF THE VEHICLE OR PLACED IN THE OWNERS MANUAL, BUT THE ONLY RESPONSE FROM MERCEDES WAS WE CHANGE OUT THESE ENGINES ALL THE TIME THEY ALWAYS BLOW ENGINES, YOU CAN CALL MERCEDES-BENZ ADVOCACY TO DISCUS THE WARRANTY FROM WHICH I NEVER RECEIVE A RESPONSE. IF THE MANUFACTURE PLACES KNOW BAD PARTS IN TO A VEHICLE AND SALES IT TO THE PUBLIC, THEN THAT MANUFACTURE SHOULD HAVE TO PAY FOR THE REPAIRS OF THE CUSTOMERS VEHICLES EITHER INDIVIDUALLY OR THRU A RECALL PROCESS.

Reported

Dec 2020

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

None reported

STILL NO REMEDY FOR PASSENGER AIRBAG FOR MY 2016 MERCEDES E400. HOW LONG DOES MERCEDES HAVE TO FIX THE PROBLEM?

Reported

Jul 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

WE HAVE A 2016 MERCEDES C-300 VEHICLE THAT HAD A RECALL ON THE STEERING COLUMN CONCERNING A LATCH BOLT. UNKNOWN IF THIS RECALL PERTAINS TO THE SAFETY CONCERN ITSELF, AFTER THIS FIX THE ELECTRONIC COMMUNICATION SYSTEM FAILED AND CAUSES THIS VEHICLE TO LOSE POWER STEERING AND WOULD/CAN RESULT IN A CRASH. MY FAMILY WAS TRAVELING AT SPEEDS OF NEARLY 70MPH ON THE INTERSTATE AND THE ENTIRE STEERING SYSTEM SHUT DOWN FORCING US TO MANUALLY FORCE THE VEHICLE TO THE SIDE OF THE ROAD. WHEN THIS FAILS, IT WILL ONLY STEER STRAIGHT AHEAD, IF YOU ARE STEERING IN ANY DIRECTIONS, YOU MUST FORCE THE STEERING WHEEL TO RIGHT OR LEFT. MERCEDES SAYS THEIR PRODUCTS OFTEN FAILS AND THIS IS ACCEPTABLE. EVERYONE MUST UNDERSTAND WHEN THIS FAILS THIS VEHICLE WILL ONLY STEER STRAIGHT IN THE PATH IT IS GOING, IF YOU FAIL TO CATCH THIS IN TIME, THE VEHICLE WILL CONTINUE ON THE PATH TO WHERE THE STEERING WHEEL IS CENTERED, IF YOU DO NOT CATCH THIS IN TIME THE FORCE OF THE VEHICLE TO STAY ON PATH IS UNCONTROLLABLE. THE COST TO REPAIR IS OVER $4300 AND MERCEDES WILL NOT WORK TO FIX THIS OR TAKE NOTES TO HOW SERIOUS THIS PROBLEM IS.

Reported

Jul 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

UNKNOWN ACCELERATED OUT OF DRIVEWAY, TURNING LEFT. COLLISION WITH OBJECT DEEMED VEHICLE TOTAL LOSS. NO AIRBAG DEPLOYED, FRONT END COLLISION. *TR

Reported

Jun 2020

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

Crash

AUTOMATIC ENGAGING OF EMERGENCY BREAK WHILE DRIVING OR STATIONARY TOGETHER WITH SIGNALS OF COLLISION PREVENTION ASSISTANT PLUS INOPERATIVE AND TWO OTHER ERRORS (IN PICTURES). CAR WAS BOUGHT RECENTLY BOUGHT AND DELIVERED TO ME ON JANUARY 1ST , 2020. IT HAS BEEN TAKEN BACK TO DEALER TWICE FOR SAME ERRORS. IT WAS REPLACED THE BATTERY TWICE AS DEALER INDICATED IT HAD TO DO WITH AUXILIARY BATTERY MALFUNCTIONING WHICH WAS ALSO ANOTHER ERROR SHOWING IN THE PANEL.

Reported

Feb 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

I PURCHASED THE VEHICLE JANUARY 2019, THE VEHICLE WAS RUNNING SMOOTH FOR A COUPLE MONTHS. NOW IT IS JANUARY 2020 AND BETWEEN THE MONTHS OF SEPTEMBER AND NOW I HAVE BEEN TO MERCEDES ABOUT 4 TIMES. THE CAR DOESN'T REVERSE SOMETIMES WHILE I AM DRIVING. THE WORDS 'CAR CANNOT REVERSE' COMES UP ON THE DASHBOARD. I COULDN'T USE THE HEAT IN NOVEMBER DUE TO A GAS SMELL COMING IN THE CAR. SOMETIMES I WILL BE IN GEAR 3 AND THE CAR WILL CHANGE TO GEAR 5 ON ITS OWN. AS OF RIGHT NOW THERE IS A BURNING SMELL SURROUNDING THE VEHICLE WHEN YOU ARE DONE DRIVING IT.

Reported

Jan 2020

Incident date

Dec 2019

Mileage

Not provided

Outcome flags

None reported

MERCEDES SENT SEVERAL LETTERS STATING RECALL 2019080011 AFFECTS THIS VEHICLE AND DIRECTING ME TO THE LOCAL DEALER TO HAVE THE STEERING RACK REPLACED. LOCAL DEALER WILL NOT PERFORM REPAIR. RECALL DOES NOT SHOW UP ON MERCEDES RECALL DATABASE. CUSTOMER CARE HAS NOT RESOLVED ISSUE FOR SEVERAL MONTHS - YET RECALL LETTERS FROM MERCEDES KEEP COMING. LETTERS REFERENCE NHTSA RECALL #18V850

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ CLA250. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED, THE GEAR SHIFTER FAILED TO SHIFT INTO NEUTRAL, AND THE BRAKE AND ACCELERATOR PEDALS TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE POLICE ASSISTED WITH MOVING THE VEHICLE OFF THE HIGHWAY. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF LOS ANGELES (801 S FIGUEROA ST, LOS ANGELES, CA 90015, (213) 425-3100) WHERE IT WAS STATED THAT A NEW STARTER WAS NEEDED; HOWEVER, THE VEHICLE WAS NOT OFFICIALLY DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 21,100.

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS ON THE VIN WERE NOT FIXED AND MERCEDES IS TRYING TO SEND ME AWAY WITH A UNFIXED CAR. PLEASE HELP

Reported

Jul 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

CARS BRAKE SYSTEM VIOLENTLY SHAKES THE FRONT OF THE CAR WHEN BRAKES ARE APPLIED. CAR HAS 17K MILES ON IT AND IS STILL UNDER WARRANTY. DEALER REFUSES TO REPAIR, SAYS THE ROTORS ARE WARPED BECAUSE I DROVE THE CAR IN THE RAIN, AND THE RAIN WARPED THE ROTOS.

Reported

Feb 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

WATER PUMP CRACKS IN VERY COLD WEATHER OVER HEATS WHILE IN DRIVE AND FLOODS INTO ENGINE

Reported

Feb 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

2016 MERCEDES BENZ CLA. CONSUMER WRITES IN REGARDS TO LOSS OF POWER WHILE DRIVING. *LD THE CONSUMER STATED ON MULTIPLE OCCASIONS THE VEHICLE LOSS POWER AND DROVE ROUGHLY. THE MANUFACTURER ADVISED HAVING A FUEL INJECTOR REPLACED, BUT THE FAILURE RECURRED. *JS

Reported

Dec 2018

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

I WAS DRIVING MY CLA IN THE RAIN ON THE 405N IN IRVINE, CA AT ABOUT 4PM TO GO TO MY NEW PLACE OF EMPLOYMENT FOR ONBOARDING. I WAS GOING APPROXIMATELY 25-30MPH BECAUSE OF THE WEATHER AND TRAFFIC IT WAS VERY SLOW. I PUT MY BLINKER ON TO MERGE OVER INTO THE SECOND LANE AND MY CAR BEEPED AND AUTOMATICALLY WENT INTO NEUTRAL. I COULDN'T DO ANYTHING, IT FELT LIKE MY STEERING LOCKED UP AND I COULD ONLY SLIGHTLY MOVE THE WHEEL, MY BLIND SPOT ASSIST WAS INOPERABLE, MY DASHBOARD LIT UP EVERY LIGHT/WARNING SIGN IT COULD AND I COULD NOT SWITCH GEARS. I HAD TO SLOWLY ROLL TWO LANES OVER INTO THE EMERGENCY LANE WHILE IT WAS POURING RAIN. I ALMOST GOT REAR ENDED BECAUSE OF HOW SLOW MY VEHICLE WAS MOVING OVER. I DID NOT TURN THE VEHICLE OFF BECAUSE I WASN'T SURE IF I WOULD BE ABLE TO RESTART IT. I WAITED ON THE SIDE OF THE FREEWAY FOR 2 HOURS TO GET TOWED TO THE NEAREST DEALERSHIP WHICH WAS NEWPORT BEACH FLETCHER JONES. ABOUT A WEEK PRIOR TO THIS I HAD MY BATTERY CHANGED AT MERCEDES BECAUSE IT COMPLETELY DIED AND WOULDN'T HOLD A CHARGE. WHEN I GOT TO THE VEHICLE I WAS INFORMED THAT 2-3 OTHER CLA'S CAME IN THE SAME DAY, WITH THE SAME PROBLEM.

Reported

Dec 2018

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported