2012 Mazda CX-9

While drive i feel like there is sticking something below the car when i am accelerating. And the acceleration became hard. Also i heard a weird noise at that time. Then a saw a leakage below my car.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

My driver and passenger side curtain airbags randomly deployed without a collision. Thankfully I was at a stop sign when this happened. If it happened while I was driving, I’m sure I would have wrecked and could possibly be dead. It was loud! I thought I’d been shot or that I’d driven over a bomb. We did take the car to someone that’s certified in airbags and it was stated that this was due to a manufacturer’s defect. I also have lots of pictures. There was no warning when the airbags deployed. Mazda is refusing any responsibility due to the car being outside of the warranty.

Reported

Feb 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

Ball joints replaced due to tear in both rubber covers and driver side ball joint very loose. Was previously repaired in July 2015 under recall Number: 15V451000.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

I was driving normally when I started sowing down and noticed the brakes were harder to push. I finally stopped just before almost rear-ending a vehicle in front of me. It turns out the brake booster, a known problem that was not communicated to me a few years ago, failed and makes braking the vehicle harder, increases distance, and makes the vehicle unsafe to drive. The problem has been reproduced via a diagnostic test at Mazda of Gladstone dealership on 9/27/23. The dealership has been the only people who have inspected the issue. There were no warning signs, no warning lights, nothing. It was scary because I didn't think my vehicle was going to stop. It's completely dangerous. I have not gotten the vehicle repaired yet because I believe Mazda holds responsibility as this has been a known issue with their cars.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

The water pump suddenly started leaking and the mechanics I talk to said this is a very common problem with this vehicle and type of engine. Sounds like owners are left to foot the bill for this costly and difficult repair of a defective product. Hopefully more owners come forward and report their experience in this regard

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2012 Mazda CX9. The contact stated that the vehicle had previously been involved in a crash due to a fractured passenger's side lower control arm. The dealer was made aware of the failure and confirmed that the vehicle had been repaired under NHTSA Campaign Number: 15V451000 (Suspension). The dealer referred the contact to the manufacturer for assistance. An independent mechanic replaced the passenger's side lower control arm; however, the contact stated that after the repair was performed, the engine rattled and the vehicle stalled. The vehicle was then taken back to the independent mechanic, who determined that the driver's side lower control arm spacers were missing and that the front and rear axles, brakes, and rear shocks needed to be replaced. Additionally, the cage bolts needed to be retightened. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 110,000.

Reported

Jul 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

Crash

The contact owns a 2012 Mazda CX-9. The contact stated that on several occasions while driving at various speeds, the front passenger’s side seat belt was tightening intermittently causing discomfort for the front seat passenger. There was no warning light illuminated. The vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 175,000.

Reported

Feb 2023

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

On August 14, 2020, the brake booster along with the master cylinder failed, resulting in very dangerous and frightening driving conditions, and the parts were replaced with Mazda original parts. This was an ongoing issue with the Mazda CX-9’s. I reported it to the NHTSA, complaint number 11480067. On January 4, 2023, the brake master cylinder and booster failed again resulting again in very dangerous and frightening driving conditions. The car was driven only 25,383 miles before the brakes failed the second time. The Mazda parts were defective and continue to be so after many years with no effort by Mazda to improve these parts. Attached are the repair invoices for both incidents. I have tried contacting Mazda and they refuse to address the issue.

Reported

Feb 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

After hearing low rumbling sound and smelling burnt oil, car was taken to dealer for check up. They informed me of known issue, front PTU leaking oil due to design flaw that put the PTU so close to the exhaust. I am seeing that other owners of this model are also reporting fires due this same exact problem, apparently unbeknownst to me Mazda has provided extended warranty up to 90k miles but not actually informed the owners of this as a potential catastrophic problem. my personal review has informed me that fire seem to be most common between 110,000 and 130,000 mile ranges.

Reported

Oct 2022

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

The brakes suddenly became very difficult to press as if I did not have power brakes. No warning lights came on and it became very difficult to stop the car. Then if I had to break suddenly and hard it would stall. I brought it to the repair shop and the brake booster was defective. The brake booster along with the master cylinder had to be replaced. It was a very dangerous and frightening experience the brakes suddenly difficult to use. I contacted Mazda customer service and they did not care. I then tried to escalate the issue over the last two years but it was impossible to contact anyone and all emails came back undeliverable. I just recently learned that I can report this danger to the NHTSA.

Reported

Aug 2022

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

Vehicle completely shuts off while driving making it hard to turn the steering wheel and apply brakes. Vehicle is able to be turned back on shortly after. Does this randomly. Probably 2 x within a 3-6 month period

Reported

Aug 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

Brake power boost failure

Reported

Jun 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

This is relating to NHTSA Investigation PE 14-005. Although this car is a 2012 Mazda CX9, my wife driving the car had the same issue where she heard a hissing noise and the brakes were very difficult for her to depress or to stop. A brake issue is a major defect where the NHTSA should have initiated a recall in accordance with 49 U.S.C. 30118-30120, which required notification of all owners. Why the NHTSA allowed Mazda to only issue a 'Special Extended Warranty' is beyond me, and smells of a back door deal. Nonetheless, I was unaware of this issue with the Mazda CX9's as I was never notified. My wife drove the vehicle home and I purchased the replacement parts at my own expense. This should be a full recall and should be reopened as your current investigation PE 14-005 only included years 2010-2011, and did *not* include the 2012 model year.

Reported

Mar 2022

Incident date

Mar 2017

Mileage

Not provided

Outcome flags

None reported

I was driving along the highway and traffic began to slow. I pushed the brakes and the car did not stop.

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

Crash

CAR IDELS UP AT STOP SIGNS

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

Brake booster failure caused a near miss. Wife driving with 5 year old daughter in the vehicle. The stopping force required on the brake pedal became excessive and the stopping (safe braking) distance significantly increased causing emotional distress. My understanding is this part (brake booster) has a defective diaphragm that deteriorates over time. The extended warranty created for this particular issue did not cover the vehicle at the time of the failure.

Reported

Oct 2021

Incident date

Sep 2021

Mileage

Not provided

Outcome flags

1 injuries

BRAKE BOOSTER INTERNAL FAILURE - This is a known issue and a safety hazard on Mazda CX 9 models and should be investigated again regardless of the age of the vehicle.

Reported

Oct 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2012 Mazda CX-9. The contact stated while driving 25 mph and approaching a stop sign, depressing the brake pedal the vehicle failed to stop. The contact stated that there was no warning light illuminated. The contact stated that she pumped the brake pedal and shifted to neutral until the vehicle came to a stop. The contact was able to drive to her residence. The contact took the vehicle to an independent mechanic and was informed that the power brake booster and master cylinder needed to be replaced. The vehicle was repaired. A dealer was not contacted. The manufacturer was informed of the failure. The failure mileage was 29,805.

Reported

Aug 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. ADDITIONALLY, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER AND BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED TO REACH OUT TO THE DEALERSHIP ELDORADO CHEVROLET(233 N CENTRAL EXPWY, MCKINNEY, TX 75070). THE CONTACT WANTED A SECOND OPINION AND THE VEHICLE WAS TAKEN TO ELDORADO CHEVROLET (2300 N CENTRAL EXPY, MCKINNEY, TX 75070) WHERE IT WAS ALSO DIAGNOSED WITH THE MASTER CYLINDER AND BRAKE BOOSTER NEEDING TO BE REPLACED. THE SVC MGR INFORMED CONSUMER HE WOULDNT ADVISED ANYONE TO DRIVE THE VEHICLE UNTIL REPAIRS WERE MADE. DUE TO INCORRECT TITLE WORK THE DEALER REFUNDED SOME MONEY AND TOOK POSESSION OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. THE CONSUMER STATED THE VEHICLE WAS PUT BACK ON THE LOT FOR RESALE. THE CONSUMER CONTACTED A LAWYER AND VEHICLE WAS TAKEN OFF THE LOT BUT CARFAX WAS NOT UPDATED WITH CORRECT INFORMATION.

Reported

Apr 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH WHILE PULLING INTO A PARKING SPACE, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND DROVE FORWARD CRASHING INTO A WOODEN SEATING BENCH WHICH WAS PUSHED INTO A BUILDING. DURING THE INCIDENT THE DRIVERS FOOT WAS PRESSING THE BRAKE PEDAL. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER AND LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 112,000. THE VIN WAS NOT AVAILABLE.

Reported

Feb 2021

Incident date

Feb 2021

Mileage

Not provided

Outcome flags

Crash

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING OVER A SPEED BUMP AT APPROXIMATELY 5 MPH BOTH THE FRONT AND REAR DRIVER SIDE AND PASSENGER SIDE CURTAIN AIRBAGS HAD ERRONEOUSLY DEPLOYED WITH OUT ANY IMPACT OCCURRING TO THE VEHICLE. DURING THE INCIDENT BOTH THE FRONT AND PASSENGER SIDE SEAT BELTS HAD ALSO ACTIVATED AND DEPLOYED TO SECURE THE OCCUPANTS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER JOE MAUS MAZDA LOCATED AT 6735 E INDEPENDENCE BLVD, CHARLOTTE, NC WHO REPLACED THE AIRBAGS AND SEAT BELTS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FRONT PASSENGER AND DRIVER BOTH SUSTAINED MINOR NECK AND BACK INJURIES DURING THE INCIDENT. THE FAILURE MILEAGE WAS 126,417.

Reported

Dec 2020

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

2 injuries

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE BRAKES FAILED TO OPERATE. THE CONTACT MENTIONED THAT THE BRAKES GRADUALLY SLOWED DOWN THE VEHICLE AND STOP INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THERE WAS AN UNKNOWN RECALL ON THE VEHICLE. THE CONTACT CONTACTED RILEY MAZDA (75 MYRTLE AVE, STAMFORD, CT 06902, (203) 978-5780) AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED OF AN EXTENDED WARRANTY COVERAGE HOWEVER, THE MILEAGE HAD BEEN EXCEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

I WAS DRIVING SLOWLY ABOUT 30MIPH AND BEGAN HEARING A HISSING NOISE WHEN I DEPRESSED THE BRAKE PEDAL. ONCE I PULLED INTO MY DRIVEWAY A SMALL INCLINE, AND PUSHED THE BRAKE PEDAL IT WAS VERY TIGHT AND STOPPED AT A POINT, BUT WOULD NOT GO FURTHER, TRIED SHIFTING DIFFERENT GEARS. FINALLY BRAKE DEPRESSED. HISSING HAS CONTINUES, VERY STIFF BRAKE PEDAL

Reported

Oct 2020

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

I WAS ON THE INTERSTATE (DRIVING 60+MPH) AND THE CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES FOR AN UNKNOWN REASON. I TRIED TO USE MY BRAKES BUT THEY WERE ROCK HARD AND THE PEDAL WOULDN'T DEPRESS. I WAS FORCED TO SWERVE TO THE RIGHT, STILL HAVING NO BRAKES, AND BARELY MADE IT OVER 3 LANES TO THE SHOULDER OF THE ROAD. IN DOING SO, I CAUSED TOTAL CHAOS AROUND ME, CAUSED A TRACTOR TRAILER TO START TO JACKKNIFE, WHICH CAUSED A CHAIN REACTION BEHIND HIM. IT WAS A TOTAL MIRACLE THAT NO ACCIDENTS WERE CAUSED AND NO ONE WAS KILLED. I CALLED MY MECHANIC FROM THE SIDE OF THE ROAD, HYSTERICAL. HE LOOKED IN HIS DATABASE AND FOUND THAT MAZDA HAD KNOWN ISSUES WITH THEIR POWER BRAKE BOOSTER. I SUBSEQUENTLY FOUND A LETTER FROM MAZDA INSTRUCTING OWNERS "IF YOUR VEHICLE IS FUNCTIONING PROPERLY, THERE IS NO NEED TO CONTACT YOUR DEALER." ARE YOU KIDDING ME???? MY BRAKES WERE FINE UNTIL THEY WEREN'T, THEN I NARROWLY AVOIDED BEING KILLED OR CAUSING THE DEATH OF ANOTHER BECAUSE APPARENTLY MAZDA'S BODY COUNT WASN'T HIGH ENOUGH TO ISSUE A RECALL.

Reported

Oct 2020

Incident date

Apr 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2012 MAZDA CX9. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SHUT-OFF WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO DIAGNOSED THAT WATER ENTERED THE VEHICLE AND CAUSED THE CORROSION OF THE FRONT SUSPENSION BALL JOINT. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

Reported

Oct 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

MY WIFE WAS DRIVING DOWN A CITY STREET WHEN THE CAR COMPLETELY SHUT DOWN AND LOST ALL POWER. LUCKILY, SHE WAS ABLE TO STOP WITHOUT CAUSING AN ACCIDENT. WE HAD CAR TOWED TO AN INDEPENDENT MECHANIC. AFTER INSPECTION WE WERE TOLD THE WATER PUMP HAD FAILED CAUSING COOLANT TO LEAK INTO THE ENGINE AND CAUSED COMPLETE ENGINE FAILURE. WE WERE QUOTED $8K-$10K TO REPLACE THE ENGINE. THE 2012 MAZDA CX-9 ONLY HAD 99K MILES, BUT UNFORTUNATELY OUR EXTENDED WARRANTY EXPIRED A FEW YEARS AGO, SO MAZDA WAS OF NO HELP. WE WERE LEFT TO JUNK OUR CAR FOR A FRACTION OF WHAT IT'S VALUE SHOULD HAVE BEEN. APPARENTLY THIS IS A KNOWN ISSUE AND WE WILL BE JOINING THE CURRENT CLASS ACTION LAWSUIT AGAINST MAZDA.

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

BRAKE BOOSTER ON VEHICLE WENT OUT WHILE DRIVING, HARD TO ENGAGE BRAKE AND SLOW VEHICLE TO A STOP.

Reported

Sep 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING, AND MAKING A TURN AT 5 MPH, THE BRAKES WERE SQUISHY AND THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB MOORE MAZDA (13045 N. KELLEY AVE, OKLAHOMA CITY, OK 73131 (405) 775-7000) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT BRAKE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE EXTENDED WARRANTY HAD EXPIRED. THE FAILURE MILEAGE WAS 75,000.

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

WHILE PULLING INTO MY GARAGE AT LOW SPEED, MY POWER BRAKES FAILED. I HAD TO PRACTICALLY STAND ON THE BREAK PEDAL TO GET THE VEHICLE TO STOP, BARELY STOPPING BEFORE HITTING THE FRIDGE IN MY GARAGE.THE VEHICLE WAS TOWED FOR SERVICE AND THE PROBLEM DIAGNOSED AS THE FAILURE OF THE BRAKE VACUUM BOOSTER.

Reported

Aug 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

BRAKE PEDAL HAS BECOME HARDER THAN USUAL TO DEPRESS AND THE CAR DOES NOT START STOPPING UNTIL THE BRAKE PEDAL IS DEPRESSED HARDER AND FURTHER DOWN. ALSO THERE IS A HISSING NOISE ONCE THE CAR STOPS AND THE BRAKE PEDAL GOES FURTHER TO THE FLOORBOARD. ONCE STOPPED AND SITTING THE CAR WILL LURCH AS IF IT HAS BEEN HIT IN THE REAR END. THIS ALL HAPPENS ON ANY TYPE OF ROADWAY. THIS HAS BEEN GOING ON FOR ABOUT TWO MONTHS AND GETTING MORE PRONOUNCED.

Reported

Jul 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

WHEN APPLYING BRAKE, HEAR HISSING SOUND DOWN AT FEET. HARD TO STOP, FEELS LIKE PEDAL IS PUSHING BACK. THIS HAPPENS AT ALL SPEEDS, EVEN WHEN PUTTING CAR INTO GEAR FROM PARK. IT HAS BEEN ONGOING FOR ABOUT 2 WEEKS. MECHANIC ADVISED IT IS THE BRAKE BOOSTER.

Reported

Jul 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

I WAS DRIVING HOME WITH THE FAMILY AFTER VIEWING SOME HOUSE. EVERY TIME I WOULD STEP ON THE BRAKE PEDAL I WOULD HEAR A HISSING FROM THE BRAKE. BEEN HAPPENING FOR ABOUT A MONTH NOW BUT, WITH THE PANDEMIC GOING ON I JUST DON'T HAVE TIME TO DIAGNOSE THE PROBLEM. WHEN I PRESS ON THE BRAKE IT WOULD STOP LIKE NORMAL WITH AIR HISSING. THE NEXT DAY THE BRAKE PEDAL WOULD FEEL VERY HARD TO PRESS DOWN. LIKE AS IF YOU BEEN PUMPING YOUR BRAKE WHEN THE CAR OFF AND WHEN YOU TURN YOUR CAR ON THE PRESSURE WOULD BE RELEASED. NOT TODAY, IT STAYED HARD AND HARD TO STOP. I HAD TO PRESS THE BRAKE VERY HARD AS IF PRESSING THE BRAKE PEDAL ALL THE WAY DOWN TO THE FLOOR TO MAKE THE CAR STOP. JUST STOPPING AT A RED LIGHT, STOP SIGN, OFF THE HIGHWAY, AND TRAFFIC WAS A CHALLENGE. I'LL EVENTUALLY STOP BUT IN THE MIDDLE OF A INTERSECTION OR IN THE BACK OF A CAR. IF I HAD TO BRAKE BECAUSE SOMEONE TURNED IN FRONT OF ME, I WOULD OF JUST HIT THEM FULL SPEED BECAUSE MY BRAKE BOOSTER FAILURE TO PRODUCE ENOUGH PRESSURE TO ENGAGE MY BRAKES TO STOP. THE DAY THE BRAKE BOOSTER HAPPEN TO FAILURE COMPLETELY IS WHEN WE HAD A FAMILY TRIP DOWN TO THE WISCONSIN DELLS OVER THE JULY 4TH WEEKEND. SINCE BRAKE BOOSTER WASN'T A RECALL BUT AN EXTENDED WARRANTY AND ENDED MARCH 2015 OR 90,000 MILES. MAZADA WOULD CHARGE ME FULL PRICE TO GET IT FIXED. I WOULD NOT FELL SAFE DRIVING IT TO THE DEALER AND MAZADA DOESNT COVER TOWING UNLESS ITS WITHIN 3 YEARS. SO THEY'LL TOW ANYTHING IN THE 2017 AND NEWER. 2012 MAZADA CX-9 WITH 112,500. OWNED IT FOR EXACTLY 3 TO DATED

Reported

Jul 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

PURCHASED FROM A CERTIFIED PRE-OWNED MAZDA DEALER....I EXPERIENCED, WITH NO WARNING, MY BRAKES BECOME HARD TO PRESS. IT HAPPENS IN REVERSE, COMING OFF CRUISE, SLOW/FAST SPEED, ETC. I HAVE TO USE AN EXTRAORDINARY AMOUNT OF EFFORT TO PRESS THE BRAKES AND BRING THE CAR TO A STOP. IF SOMEONE PULLS OUT IN FRONT OF ME, THERE IS NO GUARANTEE I WOULD BE ABLE TO OPERATE THE BRAKES QUICKLY ENOUGH TO AVOID AN ACCIDENT. I HAVE CHILDREN I TRANSPORT AND IT IS CONCERNING FOR ME AS A MOM ESPECIALLY. A FEW TIMES THE PEDAL WILL 'RELEASE' AND OPERATE NORMALLY AFTER THE EXTRA PRESSURE IS APPLIED WHICH CAUSES THE CAR TO JERK TO A STOP BECAUSE THE BRAKES WERE BEING PRESSED VERY HARD. MOST TIMES, EXTRA PRESSURE IS REQUIRED THE ENTIRE TIME. THIS IS A MAJOR SAFETY CONCERN AND AN ISSUE I AM AWARE IS COMMON IN THIS MODEL. MAZDA EXTENDED THIS WARRANTY TO 90K AND 7 YEARS BACK IN 2015; HOWEVER, THIS DOES NOT COVER USED CAR PURCHASERS. THE ISSUE WAS NOT DISCLOSED TO ME IN MY PURCHASE DATE OF 12/12/2016. HAD I KNOWN THIS MAJOR COMPONENT COULD FAIL, I WOULD HAVE MADE A MORE EDUCATED DECISION ON WHETHER TO PURCHASE OR REQUEST THE FAULTY SYSTEM BE CORRECTED.

Reported

Jul 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

IN OCT. 2019 MY CX9 STOPPED WHILE BEING DRIVEN. FOUND OUT THE WATER PUMP (WHICH IS INSIDE THE ENGINE) HAD GONE OUT AND DESTROYED MY ENGINE. THIS IS A KNOWN PROBLEM OF WHICH MAZDA HAS FAILED TO MAKE THEIR CONSUMERS AWARE. I PURCHASED THIS CARE NEW AND ALL OF MY SERVICES HAD BEEN HANDLED BY MAZDA. NO-ONE TOLD ME ABOUT THIS PROBLEM AND I STILL HAD TO PAY JUST OVER 4K TO GET A NEW ENGINE OF THE SAME STUPID DESIGN PUT IN MY CAR. THIS IS VERY DANGEROUS PROBLEM. HOW MANY MAZDA DRIVERS HAVE BEEN INJURED OR KILLED IN CRASHES BECAUSE THE WATER PUMP DESTROYED THE ENGINE ON A FREEWAY AND THE CAR CEASING TO MOVE WAS THE CAUSE OF AN ACCIDENT THAT TOTALED THE CAR AND AS A RESULT WENT UNDETECTED? THE ENGINES NEED TO BE RECALLED.

Reported

Jul 2020

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

11/1/2016- AT 92,205 MILES VEHICLE SHUDDERED WHEN I STEPPED ON ACCELERATOR. I WAS TOLD IT WAS TRANSMISSION RELATED. ON MY WAY TO MECHANIC VEHICLE COMPLETELY SEIZED; HAD TO HAVE IT TOWED TO TRANSMISSION SHOP. ANGLE GEAR HAD TO BE REPLACED BECAUSE TRANSFER CASE OIL BURNED OFF BECAUSE CATALYTIC CONVERTER IS PLACED TOO CLOSE AND IT COOKS LUBRICANT. I WAS TOLD THIS IS A KNOWN PROBLEM WITH MAZDA CX9'S. COST 1,400. MAZDA WAS UNWILLING TO COVER REPAIRS AT ALL. 6/22/2020 - 130,000 MILES SAME SHUDDERING HAPPENED WHEN STEPPED ON ACCELERATOR AND SAME ISSUE. CALLED MAZDA AND SAME RESPONSE 'NOT OUR PROBLEM, IT'S OUT OF WARRANTY'. *TR

Reported

Jun 2020

Incident date

Nov 2016

Mileage

Not provided

Outcome flags

None reported

I AM NOW EXPERIENCING WHAT MAZDA MAILED OWNERS PREVIOUSLY (SEE ATTACHED SSP93 OWNERS NOTICE) REGARDING "POWER BRAKE UNIT WARRANTY EXTENSION PROGRAM SSP 93 2007-2013 MAZDA CX-9". I STRONGLY BELIEVE THAT THIS IS A SAFETY ISSUE SINCE I FIND MYSELF RUNNING STOP SIGNS WHEN I TRY TO STOP THE VEHICLE AT AN INTERSECTION. I KNOW THAT MAZDA EXTENDED THE WARRANTY TO 7 YEARS ON IT'S SSP93 BULLETIN. BUT WHAT HAPPENS TO OWNERS LIKE MYSELF WHO DO NOT FALL WITHIN THAT TIME-FRAME AND ARE NOW EXPERIENCING THIS SAFETY ISSUE? IT IS UNCONSCIONABLE, THAT SINCE MAZDA HAS ACKNOWLEDGED THIS PROBLEM, THAT THE OWNER LIKE MYSELF GETS STUCK WITH THIS SAFETY PROBLEM CONCERNING FAILURE OF THE BRAKING SYSTEM ON THE CX-9. PLEASE ADVISE. THANKS.

Reported

Apr 2020

Incident date

Apr 2020

Mileage

Not provided

Outcome flags

None reported

THE PASSENGER AUTOMATIC WINDOW MOTOR AND CONTROL STOPPED WORKING. THE CAR WAS MOVING ON A HIGHWAY WHEN IT STOPPED WORKING

Reported

Apr 2020

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

AS THE CAR WAS BEING DRIVEN THE BREAKS BECAME HARD AND UNLESS PRESSED VERY HARD IT KEEPS GOING. IT DOESN'T GO DOWN AT ALL. ASSESSMENT SHOWS BRAKE BOOSTER FAILURE. IT IS WEIRD OTHER VEHICLE I HAD ...A TOYOTA NEVER FAILED. I CAN'T DRIVE IT.

Reported

Jan 2020

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KENNEDY MAZDA LOCATED AT 1411 RIDGE PIKE, CONSHOHOCKEN, PA 19428, (610)272-0700, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE WAS DAMAGED DUE TO A WATER PUMP FAILURE. THE VEHICLE WAS TOWED BACK TO THE HOME AND LATER REPAIRED BY AN INDEPENDENT MECHANIC HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000. THE VIN WAS NOT AVAILABLE.

Reported

Jan 2020

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

DRIVING ON RTE 3 N IN BRAINTREE. CAR WAS DECELERATING WHILE I HAD MY FOOT ON GAS. LOST STEERING AND BARELY MADE IT TO BRAKE DOWN LANE. THIS CAR HAS 72K MILES ON IT. NEEDS NEW ENGINE.

Reported

Oct 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

BRAKE BOOSTER FAILED. THIS IS A KNOWN ISSUE TO MAZDA. MAZDA SAID TO BRING INTO DEALER FOR ASSESSMENT AND CONSIDERATION FOR GOODWILL WARRANTY REPLACEMENT. DEALER DETERMINED BRAKE BOOSTER FAILED AND MAZDA THEN DENIED GOODWILL CLAIM. I PAID DEALER TO FIX THE ISSUE. THIS IS A MAJOR SAFETY ISSUE AND SHOULD HAVE BEEN RECALLED, NOT GRANTED AN EXTENDED WARRANTY.

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

POWER BOOSTER HIGH PITCH SOUND WHEN PRESSING BRAKES AND BRAKES ARE HARD WHEN PRESSED THEN GO SOFT AND HARD TO STOP THE CAR.

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

2012 MAZDA CX-9. CONSUMER WRITES IN REGARDS TO BRAKE POWER BOOST UNIT FAILURE. *LD THE CONSUMER STATED THAT WHEN PRESSING THE BREAK PEDAL THERE IS A HISSING AND THUNK NOISE. THE ENGINE WOULD STALL. THE DEALERSHIP AND MANUFACTURER WERE NOTIFIED, BUT DENIED ASSISTANCE.*JS

Reported

Aug 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

BRAKE PEDAL ACTION FEELS SPONGY, SOFT. REQUIRES EXTRA FORCE TO STOP THE CAR WHEN MOVING ON CITY STREETS.

Reported

Jul 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

WHEN PUSHING THE BRAKES THE PEDAL IS 'HARD' AS IF THE PEDAL WAS ON THE FLOOR THERE'S A HISSING NOISE LIKE AIR IS LEAKING. IF YOU NEED TO MAKE A SUDDEN STOP IT DOES NOT HAPPEN THE BRAKES ARE SO HARD THE CAR WON'T STOP!! THIS DEFECT HAPPENED SUDDENLY THERE WAS NO GRADUAL WARNING !

Reported

Jul 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

SO DISAPPOINTED IN NHTSA FOR NOT REQUIRING MAZDA TO RECALL THE BRAKE BOOSTER FAILURE! NHTSA'S INVESTIGATION INTO THE BRAKE BOOSTER FAILURE WAS CLOSED WHEN MAZDA AGREED TO AN EXTENDED WARRANTY FOR THIS MANUFACTURING SAFETY DEFECT. HAD THE NHTSA PUSHED FOR A RECALL NOTICE, WE WOULD HAVE BEEN ALERTED TO THIS SAFETY DEFECT AND COULD HAVE HAD IT REPAIRED (IT IS KNOWN TO FAIL AROUND 62,000 MILES). WE CONTACTED MAZDA TODAY ABOUT THE WARRANTY ONLY TO BE TOLD OUR VEHICLE WARRANTY EXPIRED LESS THAN 3 MONTHS AGO, RESULTING IN MAZDA'S REFUSAL TO COVER A KNOWN SAFETY DEFECT. MAZDA'S LACK OF COMMITMENT TO RESOLVING THIS SAFETY ISSUE IS SHOCKING. NHTSA'S ACCEPTANCE OF MAZDA EXTENDING ITS WARRANTY FOR THIS KNOWN SAFETY ISSUE IS DISHEARTENING AS WELL. A MANUFACTURING DEFECT IS A MANUFACTURING DEFECT; THE PROBLEM SHOULD HAVE BEEN ADDRESSED WHEN IT FAILED OR, AT THE VERY LEAST, RECALLED AND REPLACED. A TIME LIMIT SHOULD NOT HAVE BEEN AN OPTION FOR A SAFETY ISSUE (OR AN OUT FOR MAZDA). PERHAPS IT IS TIME FOR NHTSA TO REOPEN ITS INVESTIGATION TO PROTECT THE CONSUMERS AGAINST A KNOWN SAFETY DEFECT. MAZDA CERTAINLY DOESN'T BACK IT'S PRODUCT WHEN IT COMES TO SAFETY ISSUES!

Reported

Jul 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THERE WERE NO WARNING INDICATORS BEFORE OR AFTER THE FAILURE. THE BRAKE PEDAL ALSO BECAME EXTREMELY DIFFICULT TO DEPRESS. THE VEHICLE WAS TOWED TO CONTINENTAL MAZDA (LOCATED AT 2363 AURORA AVE, NAPERVILLE, IL 60540, (630) 352-5900) WHERE IT WAS DIAGNOSED THAT COOLANT ENTERED THE ENGINE OIL AND CAUSED THE ENGINE TO FAIL. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 1-2189354066. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

I WAS TURNING RIGHT INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, WHEN THE CAR SUDDENLY ACCELERATED. THE ENGINE REVVED UP AND THE CAR DARTED FORWARD. FOR A SPLIT SECOND I LIFTED MY FOOT TO MAKE SURE I WAS NOT PRESSING ON THE ACCELERATOR, AND IMMEDIATELY PUSHED BACK DOWN ON THE BRAKE AS HARD AS I COULD; THE CAR CONTINUED TO SPEED FORWARD. INSTINCTIVELY I KEPT THE WHEEL TURNED TO THE RIGHT TO AVOID CRASHING INTO THE BUILDING IN FRONT OF ME AS THE CAR JUMPED THE CURB, BUT I HIT 2 PARKED CARS. ONCE I WAS ALMOST STOPPED BY HITTING THE 2 PARKED CARS, I QUICKLY TURNED THE KEY OFF AND PUT THE CAR IN PARK. I HAVE NEVER EXPERIENCED THIS ISSUE BEFORE; AND LET ME TELL YOU, I WAS TERRIFIED. I HAVE PICTURES THAT SHOW TIRE MARKS EITHER FROM THE CARS ACCELERATION OR DRAGGING THE BACK WHEELS FROM PUSHING ON THE BRAKE.

Reported

May 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

Crash

APPLYING BRAKES FOR 1-2 SECONDS RESULTED IN NO IMMEDIATE STOPPING, ONLY RESISTANCE FROM THE PEDAL. AFTER 1-2 SECONDS, THE BRAKES WERE AGGRESSIVLY APPLIED. THIS RESULTED IN "RUNNING A STOP SIGN" AND STOPPING THE IN MIDDLE OF AN INTERSECTION. THIS OCCURRED ON A CITY STREET MULTIPLE TIMES BEFORE GETTING THE CAR TO A REPAIR SHOP. ON HIGHWAYS, BRAKING HAD TO BEGIN WELL IN ADVANCE TO AVOID POSSIBLE CRASHES. WE HAD TO HAVE THE MASTER CYLINDER AND BRAKE BOOSTER REPLACED. THE VEHICLE HAS 55K MILE ON IT.

Reported

May 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

WE OWN A 2011 MAZDA CX7 AND A 2012 MAZDA CX9, THE MOTORS IN THE DRIVERS AND PASSENGER SIDE WINDOWS OF BOTH CARS WHEN OUT WITHIN A 6 MONTH PERIOD OF TIME. THE WARRANT ON THE CARS WERE OUT AT 36K MILES AND IN 2014. THE MOTORS BOTH STOPPED WORKING PAST THIS PERIOD TIME BUT HAVE READ THIS HAS HAPPENED ON THESE SAME VEHICLES. THE WINDOWS GO DOWN BUT START MAKING A LOUD CLICKING SOUND AND WILL NOT GO BACK UP WITH OUT HOLDING YOU HAND ON IT, CREATING A VERY DANGEROUS SITUATION WITH SMALL CHILDREN.

Reported

Apr 2019

Incident date

Apr 2018

Mileage

Not provided

Outcome flags

None reported

Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

Risk: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.

Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Mazda is recalling certain 2009 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Mazda is recalling certain 2007-2008 CX-7 and CX-9 sold, or ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 17V-012.

Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.