2010 Mazda CX-9

The break booster went out without any warning or indicators while driving almost resulting in a collision. There are no warning lights on the dashboard.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

Front suspension broke while my husband was driving back from a fire as he is a volunteer firefighter. He states car did not have any lights on dash to report there was a problem. The next thing he knew he heard a loud squealing noise and lost control of the vehicle taking him off road in a small ditch. As the axle broke it went upward and hit both belts and shredded them. He was not able to move or drive the car at all. I am the owner of this vehicle had I been driving I would have totaled and crashed,also I do have A [XXX] son I drive to school most days. Thank goodness my husband is a heck of a driver. I have contacted the Mazda manufacturer and they are stating that the vehicle was already fixed that they will not do a safety remedy. As I found out there was a 8515G recall for the front suspension interior corroding. I just purchased this vehicle on 2/24/2026 it broke on 3/19/2026. The vehicle states to have been fixed in 2017. I have the inspection papers from the previous dealer from whom I bought it from in 2021 and the one from the dealer that I purchased it and that inspection was in 2025. There has been no inspections after I purchased or after the catastrophic failure happened I am in process of this and my insurance is the next I'm contacting. There was no police report as there was only damage done to the vehicle,luckily no one else was involved and my husband was ok. We have never dealt with this before and didn't really know what to do or how to go about this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2010 Mazda CX-9. The contact received notification of NHTSA Campaign Number: 19V782000 (Air Bags). The contact called the dealer and was advised to tow the vehicle to the dealer for the recall repair. The contact stopped driving the vehicle due to the recall. The contact attempted to call the dealer for an alternative mode of transporting the vehicle to the dealer, but the calls were not returned. The manufacturer was contacted, and the contact was referred to the dealer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

Reported

Jan 2026

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

Driver side Lower control arm fail off from the ball joint

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

Stiff brake pedal , more effort to stop and longer distant to stop.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

My wife was taking my daughters for marching band and all of a sudden she tried to press the brakes but the brakes felt too hard and she was unable to stop the car safely. She had to take immediate action by moving the car to the shoulder to stop the car. There were no warning signs on the screen. The car was taken to the mechanic and the dealership. The dealership said that this was a brake booster issue which would be fixed for $1500. This is a serious issue which if had happened on the highway would have been tragic. Mazda and the dealership refuse to fix this free of cost since they say that they had already communicated about "an extension of warranty" to fix this problem in 2015 - at which time there were no issues with the brakes.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Vehicle difficult to stop, believe it is a bad brake booster.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

Water pump failure causing catastrophic engine damage

Reported

Jun 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

Braking inconsistently - sometimes easy to stop, sometimes hard. I had brakes looked at, and the man said it was the brake booster. He googled it, and found a recall online and told me to take it to my dealer. It doesn't look like there's an active recall - but a lot of complaints. What's going on? This is going to be expensive. My college age daughter drives that car. Do they have to have a severe accident to get that fixed? I can't afford to fix it right now.

Reported

Apr 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2010 Mazda CX-9. The contact stated while conducting a routine check, he noticed that the coolant and the oil levels were low. An independent mechanic diagnosed that the coolant was leaking into the engine. The vehicle was not repaired. An unknown dealer was contacted and informed the contact that the VIN was not included in a recall related to the failure. The manufacturer was not notified of the failure. The failure mileage was 160,000.

Reported

Dec 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

Brakes not working due to brake booster problem which was brought to the attention of Mazda. Mazda and the transportation authority agreed on an extended warranty which is no longer in effect. There have been many more complaints for this same problem, yet a recall has not been listed for this vechicle and alot of people are paying out of pocket. I already brought this to the attention of traffic safety and never received a return reply. Brakes are squishy than you end up having to put brakes all the way to get car to stop. People are unaware of this major brake and safety defect

Reported

Nov 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

Driving and brakes would not work without pressing really hard. The problem was reported before on these cars and continue to be a problem. https://www.carcomplaints.com/Mazda/CX-9/2010/brakes/stiff_difficult_braking.shtml my car has been in 2 shops for about 3 months now. They had to replace several parts in the braking system. Than the rear brakes completely froze up and towed to Mazda out of Greensboro NC.

Reported

Oct 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

While driving the vehicle went to stop car and was unable to stop brake pedal was hard as a rock luckily I didn't hit anything or anyone. upon further research it seems that this model has an issues with the brake booster failing causing exactly what I experienced. As it turns out I did not qualify for the extended warranty on the brake booster due to a agreement between you and mazda my issue is it should be life of the model with no expiration date due to the fact it can happen at any moment. Luckily my family wasn't harmed and luckily someone else's family wasn't harmed because of this failure. My vehicle only has 86,000+ miles.

Reported

Sep 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2010 Mazda CX-9. The contact stated that while driving at an undisclosed speed, the vehicle was unable to stop while the brake pedal was depressed. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 162,706. The consumer stated the brake booster was replaced on 07/22/2022.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

The water pump failed and leaked coolant into the engine, causing motor damage which requires motor replacement. There was no evidence of any failure until the vehicle overheated while being driven. This is a known design flaw of the engine design but no recall has been issued.

Reported

May 2022

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

I had engine failure with a complete loss of power and a shuttering of the steering wheel while pulling into a parking lot and going less than 30 miles per hour. The temperature gauze went from cold to hot suddenly. There were no leaks of coolant or oil and no signs that the engine was out of water or that the water pump had "melted". On the final car repair trip we found out that the engine has an internal water pump that failed and resulted in oil & water getting into the engine. The engine light NEVER came on, I had complained about the tire pressure light blinking on and off in November 2021 and the deceleration issue I was having. The dealer did a coolant flush 11/2021. In early March 2022 the engine shut off as I was backing out of the driveway. I took it to a repair shop nearby they could not find anything wrong except that the car went into limp mode. They also did a coolant flush and radiator cap exchange since I forgot I had just done one on Nov. Less that a week later the engine failed again. We towed the car to the dealer for the third trip in less than four months. I am really disappointed that Mazda failed to recall the engine. I could have been seriously hurt if I had been traveling at high speeds. The CX9 had less than 135,000 miles at 12 years old.

Reported

Apr 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

The AWD system failed leaving the car dangerous to drive in rain and snowy weather. Car is still stuck in my driveway as the front wheels are spinning and no power to the rear wheels. My Mother's AWD with similar M+S tires drove out with no problems. Waiting for the snow to melt to be able to take my car into the shop. Reading online this seems like a known Mazda issue.

Reported

Jan 2022

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2010 Mazda CX-9. The contact received notification of NHTSA campaign number 15V451000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact indicated that while driving at various speeds, a rattling noise was present coming from the front of the vehicle. Additionally, the front end of the vehicle was unstable. The vehicle was taken to the local dealer who indicated that the failure was due to the recall however, the part was on backorder. The failure mileage was 160,000. Parts distribution disconnect.

Reported

Oct 2021

Incident date

Sep 2021

Mileage

Not provided

Outcome flags

None reported

Our 2010 Mazda CX-9 stopped on the highway and had to be towed away. The dealer determined it was an engine failure due to a faulty water pump. It had leaked into the engine, causing permanent damage. No warning lights. The car just stopped. Two dealerships did not want to repair. There is a class action lawsuit. https://www.ktmc.com/mazda-water-pump-engine-failure There should be a recall. We need a refund for the repair we had done, totaling more than $7000. Please look into this safety issue. Mazda Corporate has our complaint on file. We are expecting a refund.

Reported

Oct 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

Driving on I-5, near Gold Hill, Oregon, when the traction control system light came on and the Vehicle slowed down. I had to push the gas pedal to the floor to get the car to move and I could not shift gears! It shuddered and the wheels seemed to lock up. I could smell burning rubber. I forced the car to the next exit, pulled off and shut it down. I sat there waiting for it to cool off. When I started it again it was a little rough at first but then seemed to get better and I was able to get home. I bought the car in June of 2020 from Lithia Motors in Medford, Oregon. I also bought a Power Train Warranty For $2,500 which was set to expire on 6/10/2021. I called Lithia and made an appointment to take it to them for repairs on June 1, 2021. I got as far as Grants Pass, OR, and it did the same thing I described above. I called a tow truck and had it towed to Lithia in Medford. When I got to Medford, the Service Manager told me I would have to take it to Crater Lake Ford. When I got to Crater Lake Ford I was told to take it to Crater Lake Mazda which I did. I described in detail what the car was doing to.the Service.Manager and told him I feared it was some kind of transmission problem. I also told him I had a power Train. Warranty the would expire on June10thso time was no the essence! I never suspected the brakes because we had the bakes repaired in November of 2020 at Lithia Motors. They were making a hissing sound. They replaced the.brake booster among other brake parts for $1,300 plus. That job was still under warranty. I got a call on June 15th telling me the problem was in the gear shift. He said it was now repaired and I could come and pick it up. I paid $674 for that repair. I got three miles from the dealership and the original problem occurred. I had it towed back to Mazda and it has been there ever since!! They replaced they're (traction control module), but that didn't fix it. After test driving it the original problem occurred! It's still at Mazda.

Reported

Aug 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

My vehicle completely shut off while idling in park with no prior warning to anything being wrong. Put coolant in since the container was empty. Replaced thermostat, but vehicle was still overheating. Had it towed to Flow Mazda of Fayetteville and had them run a diagnostic. They determined that coolant was leaking into the oil due to a broken water pump. It was estimated to cost approximately $5,000 to repair with no guarantee that it would fix the problem. They pulled 4 sludge codes. There is currently a lawsuit against Mazda for this specific problem that was filed in 2019.

Reported

Jul 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

I HAVE BEEN EXPERIENCING ISSUES WITH MY BRAKES. VERY HARD TO PUSH, NOT COMING TO A STOP, SOUNDS LIKE AIR & MAKES A HISSING SOUND WHEN BRAKE ARE APPLIED.THE 1ST TIME I NOTICED I WAS DRIVING STRAIGHT ON A 2 LANE ST. A CAR WAS COMING FROM THE OFF RAMP ON THE RIGHT OF ME & CUT ME OFF. I TRIED TO BRAKE BUT, THEY WERE SO HARD TO PUSH DOWN, I HAD TO JUMP INTO THE NEXT LANE IN ORDER TO NOT REAR END HER BUT, BECAUSE I HONKED MY HORN, THE LADY JUMPED INTO HER NEXT LANE CAUSING ME TO HAVE TO CUT BACK OVER AGAIN, ALL THE WHILE MY BRAKES ARE REALLY HARD TO PUSH, THE CAR WOULDN'T STOP. THEY MADE HISSING SOUNDS. I HAD MY MECHANIC CHECK, STATES IT'S THE BRAKE BOOSTER & THERE MAY BE A RECALL. I CHECKED ONLINE, JUST A WARRANTY. MAZDA WILL REPAIR BEFORE 90K OR 7 YEARS. I CALLED MAZDA, WHO SAID THEY ONLY MAKE RECALLS WITH SAFETY ISSUES. I'D SAY THE BRAKES MALFUNCTIONING IS DEFINITELY A SAFETY ISSUE. THE 7 YR EXPIRATION WAS UP IN 2018. WHEN I BOUGHT THE VEHICLE IT ALREADY HAD 105K, SO THE WARRANTY WAS EXPIRED. THAT MAKES NO SENSE. IT SHOULD HAVE BEEN A RECALL. WHAT HAPPENS TO PEOPLE LIKE ME WHO BUY THE MAZDA CX-9 AFTER THE 7 YR OR 90K MILE EXPIRATION? IT DOESN'T APPLY TO US AND WE HAVE TO PAY OUT OF POCKET? KNOWING THAT THIS WAS A SAFETY ISSUE AND THAT IT WAS HAPPENING TO 2010-2011 CX-9 MODELS, IT SHOULD HAVE BEEN DEEMED A RECALL. ESPECIALLY WHEN PEOPLE BUY USED CARS. THIS IS NOT JUST AN ISOLATED ISSUE OR INCIDENT. THIS WAS LITERALLY LISTED BY PEOPLE WITH THE SAME COMPLAINTS. I HAVE NOT BEEN ABLE TO FIX MY VEHICLE. IT'S MY SOURCE OF TRANSPORTATION TO GET TO WORK. I DEFINITELY BELIEVE THIS SHOULD HAVE BEEN A SAFETY RECALL BECAUSE PEOPLE ARE STILL HAVING ISSUES. WHAT IF SOMEONE DIES. WHO'LL BE AT FAULT IF A PERSONS BRAKES GO & THEY GET INTO AN ACCIDENT & GET INJURED OR DIE? THERE HAVE BEEN SO MANY COMPLAINTS REGARDING THIS ISSUE, HOW COULD IT BE DEEMED A WARRANTY AND NOT A SAFETY RECALL?

Reported

May 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

I EXPERIENCED A SEVERAL BRAKING PROBLEMS IN MY CAR IN THE FALL OF 2020. I TOOK IT TO THE MAZDA DEALERSHIP AND THEY REPLACED THE BRAKING SYSTEM PER MAZDA'S SSP 93 BULLETIN. HOWEVER, MAZDA INFORMED ME THAT MY CAR WAS OUTSIDE OF THE EXTENDED WARRANTY FOR THIS ISSUE AND I HAD TO PAY FOR THE REPAIR MYSELF. I ARGUED THAT IT WAS CLEARLY A SAFETY ISSUE BECAUSE THE BRAKING SYSTEM PERFORMED SO POORLY THAT I NEARLY GOT IN MULTIPLE ACCIDENTS. MAZDA STATED THAT IT WAS NOT A SAFETY ISSUE, THEREFORE NO RECALL WAS NECESSARY, AND I WOULDN'T BE COVERED FOR THE REPAIR. I BELIEVE THE NHTSA NEEDS TO MAKE THIS A FULL SAFETY RECALL. THE BRAKING FAILURE IS VERY DANGEROUS TO DRIVERS AND MAZDA NEEDS TO TAKE FULL RESPONSIBILITY FOR THIS ISSUE.

Reported

Apr 2021

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

2010 MAZDA CX-9 AWD TOURING WITH UNDER 120,000 MILES. THE VEHICLE WOULD MAKE A NOISE LIKE DRIVING OVER RUMBLE STRIPS IN THE ROAD, VIBRATING THE UNDERCARRIAGE. IT STARTED HAPPENING WHEN LIGHTLY PRESSING THE ACCELERATOR, TRYING TO MAINTAIN SPEED, NORMALLY AT 1500RPM THEN IT GRADUALLY GOT WORSE AND HAPPENED ALL THE TIME AND THE NOISE GOT LOUDER. SOMETIMES THERE WOULD BE A BURNING SMELL. I SPENT $1000+ ON "FIXES" BEFORE DISCOVERING IT WAS THE TRANSFER CASE, ANOTHER $2,000+. SINCE MAZDA ALREADY KNOWS ABOUT THE ISSUE AND HAS PROVIDED 2 EXTENDED WARRANTIES FOR THIS ISSUE, THE TRANSFER CASE FOR THE DEFECTIVE YEARS/MODELS SHOULD BE ON THEM. AFTER RESEARCHING THIS PROBLEM I HAVE SEEN MANY PEOPLE HAVING TO REPLACE THE TRANSFER CASE MULTIPLE TIMES.

Reported

Mar 2021

Incident date

Mar 2021

Mileage

Not provided

Outcome flags

None reported

WE WERE SITTING IN A PARKING LOT WAITING ON A PIZZA. WE NOTICED THE A/C WASN'T COOLING, AND THEN NOTICED THE CAR WAS STARTING TO OVERHEAT. (THIS WAS THE FIRST TIME EVER). WE CHECKED THE RADIATOR, IT WAS EMPTY. WE PURCHASED COOLANT AND FILLED UP THE RESERVOIR. NEVER SAW ANY LEAKS. CAR STARTED BUT SEEMED SLUGGISH LIKE THE BATTERY WAS LOW. WE GOT OUR PIZZA AND DROVE ABOUT 6 MILES WHERE WE PARKED TILL WE TOOK IT TO THE DEALER ON MONDAY. OUR MECHANIC CALLED ME LATER TO TELL ME THAT THE WATER PUMP HAD FAILED AND THAT IT HAD LEAKED INTO THE OIL PAN AND WE WOULD HAVE TO HAVE THE ENGINE REPLACED. THE REPAIR TOTAL FOR MY CX9 IS AT $9K. WE HAVE 108,000 MILES ON THE VEHICLE. MY VEHICLE IS STILL SITTING AT THE DEALER.

Reported

Feb 2021

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

HISSING SOUND WHEN BREAK PEDAL IS APPLIED. POWER BREAK BOOSTER FAILURE. THIS IS WHEN THE VEHICLE IS STATIONARY OR MOVING ON ANY STREET.

Reported

Oct 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

THE VEHICLE SUDDENLY LOST BRAKING POWER, AND THE BRAKE PEDAL WOULD SOMETIMES FEEL "SPONGY" AND SOMETIMES FEEL ROCK-HARD, WITH VARYING RESULTS FOR BRAKING POWER. I WENT TO A MECHANIC WHO SAID THE BRAKE BOOSTER FAILED, AND WE FOUND THIS WAS A KNOWN PROBLEM WITH THE MAZDA CX-9, HOWEVER NHTSA'S INVESTIGATION WAS RESOLVED WHEN MAZDA COVERED THIS PROBLEM FOR ONE YEAR FROM THE DATE IS CLOSING THE NHTSA INVESTIGATION. THIS APPARENTLY IS STILL A PROBLEM, THOUGH. I CALLED MAZDA'S CUSTOMER SERVICE, AND THEY REFUSED TO ACKNOWLEDGE THIS PROBLEM EXISTED AND WOULD ONLY GIVE THE SCRIPTED "THERE ARE NO OPEN RECALLS ON YOUR VEHICLE".

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

BRAKE BOOSTER SPONGY...KNOWN MAZDA ISSUE,NHTSA CLOSED ISSUE WHEN MAZDA AGREED TO EXTEND WARRANTY,WITHOUT RECALL. OUR PROBLEM OCCURRED AFTER WARRANTY ENDED...PROVING BRAKE RECALL NEEDS TO HAPPEN!!!! ON JULY 1ST,2020, MY WIFE'S TRIP BACK HOME NEARLY TURNED TRAGIC WHEN THE CAR WOULDN'T BRAKE(FELT SPONGY) DOWN THE HIGHWAY RAMP . FORTUNATELY FOR HER ,THERE WERE NO CARS AT THE INTERSECTION AS THE CAR ZOOMED RIGHT AT 60 MPH .EVENTUALLY,SHE WAS ABLE TO MANEUVER IT TO THE RIGHT LANE AND DROVE IT HOME WITH HAZARD LIGHTS ON. RIGHTFULLY DISTRAUGHT ABOUT THE WHOLE ORDEAL ,WE HAD TO THANK OUR STARS FOR HAVING HER HOME ALIVE AND WITHOUT CAUSING INJURY/DEATH TO OTHERS. ON MY DRIVE TO THE MECHANICS I HEARD AIR HISSING AND FELT THE BRAKE REALLY HARD TO PUSH. AGAIN HAZARD LIGHTS/ MANUAL DRIVE GOT US THERE. THE MECHANICS IMMEDIATELY SUGGESTED THAT THIS IS A KNOWN PROBLEM WITH MAZDA CX-9 AND THAT MAZDA WAS AWARE OF IT. HE SAID THAT MAZDA HAD PROVIDED EXTENDED WARRANTY FOR CUSTOMERS WHO HAD THE ISSUE UNTIL MARCH 2015. WE WERE GROSSLY UNAWARE OF ANY OF THIS,AS WE NEVER HAD THE PROBLEM UNTIL THIS JULY. NOT SURE HOW WE WENT ON FOR SO LONG WITHOUT ANY PROBLEM( MAY BE PROPER CARE/USE?),BUT ANY ISSUE WITH A BRAKE SHOULD HAVE BEEN ADDRESSED BY A COMPLETE RECALL ,NOT BY JUST PROVIDING EXTENDED WARRANTY FOR A LIMITED TIME ,JUST FOR PEOPLE CURRENTLY EXPERIENCING THE ISSUE.MAZDA CUSTOMER SERVICE DOWNPLAYED THE COMPLAINT AS OWNER'S EXPENSE AS WE DID NOT HAVE THE WARRANTY. OUR SITUATION PROVES THAT BRAKE ISSUES ARE NOT SOLVED BY EXTENDING WARRANTY,AND THE ONLY WAY TO ADDRESS THIS IS BY ISSUING A RECALL AND CORRECTING THE PROBLEM. IN ADDITION, THERE MIGHT BE MANY MORE MAZDA OWNERS STILL DRIVING THEIR VEHICLES,COMPLETELY UNAWARE OF THIS PROBLEM,THUS CONSTITUTING HAZARDOUS DRIVING CONDITIONS. THE NEXT TIME WE MIGHT NOT BE AS LUCKY TO ESCAPE WITHOUT INJURY/DEATH.

Reported

Sep 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

I'VE HAD EVERYTHING REPLACED ON MY CAR FOR THE AIR SYSTEM. WHEN I'M TRAVELING THE AIR SEEMS TO WORK FINE. WHEN THE CAR IDOL'S FOR MORE THAN LIKE 5 MIN THE AIR STARTS BLOWING WARMER AND WARMER. HAD THE CAR TAKEN IN MORE THAN ONCE FOR THIS AND THEY HAVE REPLACED DIFFERENT THINGS. THE PROBLEM STILL KEEPS HAPPENING. I HAVE READ WHERE OTHER PEOPLE HAVE THE SAME PROBLEM. HAS THERE BEEN ANY FIX FOR THIS BEING I'M NOT THE ONLY ONE WITH THIS PROBLEM?

Reported

Aug 2020

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING 25-30 MPH, THE VEHICLE SHUTOFF WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CHECKED UNDER THE HOOD AND NOTICED THE COOLANT RESERVOIR WAS EMPTY. THE CONTACT PUSHED THE VEHICLE TO HER RESIDENCE. THE CONTACT STATED THAT THE NEXT DAY SHE NOTICED COOLANT MIXED IN WITH THE ENGINE OIL. THE CONTACT CALLED JACK GIAMBALVO MAZDA (2425 INDUSTRIAL HWY, YORK, PA 17402, (717) 755-2944) AND WAS INFORMED THAT THE FAILURE MAY BE THE WATER PUMP HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 127,422. THE WATER PUMP WAS PREVIOUSLY REPLACED AT 61,000.

Reported

Aug 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

WHEN DRIVING, 40-45 MPH THE TRANSMISSION STARTS JERKING AND SHUTTERING. FINALLY MAKES IT TO 5TH GEAR. THEN DOES THE SAME THING WHEN SHIFTING FROM 5TH TO 6TH GEAR. WHEN THIS HAPPENS THE ENTIRE SUV STARTS SHAKING AND JERKING. FEAR COULD CAUSE LOSS OF CONTROL OF THE VEHICLE. *TR

Reported

Jun 2020

Incident date

Apr 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT STATED THAT WHILE THEIR SON WAS DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WATER PUMP FAILED CAUSING COOLANT TO MIX WITH THE ENGINE OIL AND DAMAGED THE ENGINE. THE CONTACT THEN TOOK THE VEHICLE TO QUIRK MAZDA (99 MCGRATH HWY, QUINCY, MA 02169, (617) 773-8000) WHO CONFIRMED THE PREVIOUS DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY OR RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 108,000. VIN NOT AVAILABLE

Reported

May 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT STATED WHILE DRIVING AT 5 MPH AROUND A ROUNDABOUT, THE PASSENGER'S SIDE FRONT TIRE DETACHED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TOWED TO MODERN MAZDA,68 WATERBURY RD, LJ CT 06787 BUT WAS NOT DIAGNOSED. THE DIAGNOSIS AND REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

Reported

Feb 2020

Incident date

Feb 2020

Mileage

Not provided

Outcome flags

None reported

ABOUT 1 MONTH AGO I NOTICED MY CAR MAKING A HISSING SOUND WHEN MY FOOT WAS ON THE BRAKE PEDAL AT A RED LIGHT OR STOP SIGN. IF I WAS A LONG RED LIGHT OR IN A DRIVE THRU FOR MORE THAN 5 MINUTES I NOTICED MY CAR WOULD BEGIN TO TREMBLE. THEN ABOUT A WEEK AGO I NOTICED IF I HAD TO BRAKE SUDDENLY, THE BRAKE PEDAL WAS VERY HARD TO PUSH DOWN MAKING IT ALMOST IMPOSSIBLE TO STOP. I TOOK THE CAR TO THE DEALER ON 2/3/2020 AND THE TECHNICIAN MENTIONED THAT THEY HAVE BEEN HAVING PROBLEMS WITH THE BRAKE BOOSTER.

Reported

Feb 2020

Incident date

Feb 2020

Mileage

Not provided

Outcome flags

None reported

THERE ARE NOISES COMING FROM THE FRONT TIRES, WHEN DRIVING. NO ONE COULD PINPOINT THE PROBLEM. BRAKE BOOSTER WENT OUT A COUPLE MONTHS LATER.

Reported

Dec 2019

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

I PURCHASED A 2010 CX9 ABOUT A MONTH AGO AND GOT PULLED OVER LAST NIGHT FOR MY DRIVER SIDE HEAD LIGHT BEING OUT, I TOOK IT TO THE SHOP AND WAS CHARGED $194 FOR THE BULB REPLACEMENT, BUT IT DID NOT WORK AND WAS CHARGED ANOTHER $130 FOR DIAGNOSTICS . THEY FOUND OUT THAT THE BALLAST HAS BLOWN OUT DUE TO CONDENSATION IN THE HEADLIGHT AND NOW THEY ARE GOING TO CHARGE ME AGAIN FOR THE BALLAST AND LABOR

Reported

Nov 2019

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

VEHICLE PULSATES WHILE BRAKING WHILE DRIVING FAST OR AT SLOWER SPEEDS. THE STEERING WHEEL DOES NOT SHAKE. THE BRAKE PEDAL DOES NOT PULSATE. THE VEHICLE BRAKES WERE CHANGED SEVERAL TIMES WITH NEW ROTORS AND PADS ON ALL FOUR TIRES. I NOTICED THERE WAS A RECALL ON LOWER CONTROL ARMS #15V-451. IT ONLY WAS INSPECTED AT THE TIME OF RECALL BUT NEVER CHANGED. COULD IT BE POSSIBLE THAT THEY ARE NOW WORN AND CAN BE CHANGED PER THE RECALL.*DT

Reported

Nov 2019

Incident date

Nov 2018

Mileage

Not provided

Outcome flags

None reported

DRIVING VEHICLE LESS THAN 5 MPH, IN LINE, AFTER PICKING UP KID FROM SCHOOL. ALL SIDE CURTAIN AIR BAGS EXPLODED/DEPLOYED, FOR NO REASON. VEHICLE WAS NOT HIT. OTHER DRIVERS HEARD AND WITNESSED THE EXPLOSION/DEPLOYMENT OF THE AIRBAGS. PULLED CAR TO SIDE AS BEST AS POSSIBLE, AS THE AIRBAG CURTAINS COMPLETELY BLOCKED THE SIDE WINDOWS.

Reported

Oct 2019

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

I WAS DRIVING ON A HIGHWAY GETTING OFF AN EXIT, AND I HAD MY KIDS IN MY CAR AND ALL OF A SUDDEN AS I AM SLOWING DOWN TO COME TO A STOP TO TURN OFF THE EXIT MY CAR STEERING AND BRAKES LOCKED UP AND EVERYTHING SHUT DOWN. LUCKILY I LIVE IN WALKING DISTANCE TO THE EXIT RAMP BECAUSE SOMEONE STOPPED AND HELPED ME PUSH MY CAR TO MY HOUSE. THEY HAD TO PUT IT IN NEUTRAL BUT IT WAS EXTREMELY HARD TO MOVE THE STEERING WHEEL. NEVER HAD ANY ISSUES WITH LEAKS OR ANYTHING LIKE THIS. THE CAR SMELLED LIKE ANTIFREEZE AND WAS RUNNING HOT. I LET IT COOL OFF. IT WAS THE WATER PUMP THAT WAS LEAKING AND WENT OUT. IT WAS NOT ABLE TO BE DRIVEN. I RESEARCHED THIS PROBLEM WITH THIS MAKE AND MODEL AND THERE IS A LAWSUIT ABOUT THIS EXACT ISSUE. THERE ARE ALL KINDS OF COMPLAINTS AND THERE DEFINITELY SHOULD BE A RECALL.

Reported

Oct 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING ON A CITY STREET, AND WITHOUT ANY INDICATION THAT SOMETHING WAS WRONG, ALL OF A SUDDEN THREE WARNING LIGHTS CAME ON, ENGINE LOST POWER, ACCELERATOR, BRAKES AND STEERING WERE UNRESPONSIVE. I AM LUCKY I COULD MANAGE TO GET INTO A TURN LANE AND STOP USING THE EMERGENCY BRAKE. CAR WAS TOWED TO MAZDA. TOLD WATER PUMP FAILED AND NOW COOLANT IS MIXED WITH ENGINE OIL, ENGINE LIKELY RUINED. THE CAR HAS 66,000 MILES ON IT. INTERNET RESEARCH SHOWS THIS IS A KNOWN PROBLEM ON CX-9S AND MAZDA DID NOT ISSUE RECALL. IS IT SAFE FOR THESE CARS TO BE ON THE ROADS? SEE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2019/MAZDA-WATER-PUMP-LAWSUIT.SHTML

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

ME AND MY HUSBAND WERE ON OUR WAY HOME FROM WORK. THE CAR SUDDENLY OVERHEATED AND WE LOST POWER ON I-35, WE WERE ABLE TO GET THE CAR TO AN EXIT AND WAS NEARLY HIT BY ANOTHER CAR DUE TO LOSS OF STEERING AND POWER. WE HAD THE CAR TOWED TO A MAZDA DEALERSHIP. THERE IS ENGINE COOLANT IN THE OIL AND WE ARE TOLD IT NEEDS A NEW MOTOR.

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

THE BRAKE PEDAL BECAME VERY HARD TO PUSH. I ASSUME IT COULD BE THE BRAKE POWER BOOSTER OR BRAKE MASTER CYLINDER.

Reported

Jul 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

AIR BAGS DID NOT DEPLOYED AND WE [XXX] [XXX] PEOPLE ON BACK OF DRIVER SEATS AT THE TIME OF THE ACCIDENT....[XXX] HAD A SURGERY FACE WA OPEN 7/3 OF AND INCH ON FACE [XXX] HAD A TBI TO HEMATOMA SURGERY OF THE BRAIN ECT WILL SEND YOU PAPER WORK ON BOTH SURGERYS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Reported

Jul 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

Crash Fire 2 injuries

THE BRAKES ARE HARD TO PUSH, APPEARS SPONGY AND MAKES A HISSING NOISE WHEN PRESSURE APPLIED.

Reported

Jul 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. WHILE DRIVING AT ANY SPEED, THE BRAKES LOST POWER AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS WITHOUT WARNING. THE CONTACT CALLED MAZDA OF CLEAR LAKE AT 281-823-5000 (LOCATED AT 20101 GULF FREEWAY, WEBSTER, TX 77598) AND WAS INFORMED THAT THE WARRANTY WAS EXPIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Reported

Jul 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

BRAKE BOOSTER WENT OUT. ALMOST CAUSING AN ACCIDENT BECAUSE THE BRAKES WENT STIFF. I ABSOLUTELY CAN NOT BELIEVE THIS ISN'T A RECALL. I GUESS IT TAKES A SERIOUS INJURY OR LAWSUIT TO BECOME A LAWSUIT. I WAS TOLD BY MECHANIC TI HAVE TO HAVE REPAIRS AT DEALER. DEALER IS IMPOSSIBLE TO GET A HOLD OF FOR AN APPOINTMENT. I TOLD THEM NEEDS TO BE FIXED ASAP AND THEY BOOKED ME A WEEK OUT!! SO UPSET I DROVE AND SUDDENLY BRAKES STIFFNESS. COULD BARELY APPLY PRESSURE

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

WHEN I APPLY MY BRAKES IT SOUNDS LIKE THEY ARE RELEASING AIR, AND THEY SEEM TO BE HARDER TO APPLY THEM. IT ALSO MAKES THIS SOUND WHILE I AM STATIONARY APPLYING THE BRAKES. I HAVE 156K MILES ON THE CAR, IS THIS NORMAL?

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

AS NOTED BY MANY ON THIS SITE, I EXPERIENCED A SCARY BRAKE BOOSTER FAILURE. COMPLETE LOSS OF POWERED BRAKES WHICH PUT MY WHOLE FAMILY IN DANGER. THIS IS A FAMILY CAR AND I HAVE SMALL CHILDREN SO THIS IS APPALLING THAT MAZDA WOULD NOT ISSUE A RECALL FOR THIS PROBLEM. I SEE THAT THERE WAS A TSB AND ASSOCIATED EXTENDED WARRANTY PERIOD FOR THIS ISSUE BUT AS MANY HAVE NOTED ON THIS SITE, THE TRUE FAILURE TENDS TO OCCUR AFTER THE 7 YEAR WARRANTY PERIOD. I ACTUALLY STARTED NOTICING SOME ISSUES WITH THE BRAKING ON THIS VEHICLE YEARS AGO, BUT ASSUMED THAT IT JUST NEEDED NEW BRAKE PADS AND ROTORS AS THE CAR WAS GETTING OLDER. IF I HAD RECEIVED SOME TYPE OF COMMUNICATION FROM MAZDA OR NHTSA, THEN I WOULD HAVE KNOWN THE TRUE ISSUE DURING THE EXTENDED WARRANTY. I ONLY HAVE 77,000 MILES ON THIS CAR, BUT SINCE IT IS OLDER THAN 7 YEARS... MAZDA REFUSES TO ADDRESS THE PROBLEM OR TAKE ACCOUNTABILITY FOR THIS QUALITY DEFECT. I PAID FOR THE REPAIR MYSELF. MAZDA HAS LOST A LOYAL CUSTOMER. SHAME ON THEM FOR PUTTING DRIVERS AND THEIR FAMILIES KNOWINGLY AT RISK AND NOT DOING THE RIGHT THING.

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

BRAKE PAD BECOME VERY HARD TO PUSH. I CAN'T STOP THE CAR AS USUAL.

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

AFTER OWNING THE VEHICLE FROM THE DEALERSHIP THAT I BOUGHT IT FROM THE POWER BOOSTER BRAKING SYSTEM IS HAVING MALFUNCTIONS I OWN THE VEHICLE FOR 8 MONTHS LOOKING INTO RECALLS ON THIS VEHICLE IT SHOWS THAT THEY WERE DOING RECALLS ON THIS SYSTEM FOR THIS CAR APPROXIMATELY 4 YEARS AGO AND NOW I BOUGHT THE CAR AND THEY'RE SAYING THAT IS OUT OF THE EXTENDED WARRANTY. IF I WOULD HAVE KNOWN THIS BEFORE I PURCHASE THE CAR I WOULD HAVE NEVER BOUGHT IT IT SEEMS TO BRAKE BOOSTER SEEMS TO HAVE A CRACKED THAT SEEMS TO LEAK AIR WHICH CAUSES THE BRAKES TO MALFUNCTION AND CAN CAUSE AN ACCIDENT I FEEL THIS IS A VERY SERIOUS SITUATION AT HAND HERE AND THAT I NOT KNOWING WHAT WAS THE ISSUE SHOULD NOT BE RESPONSIBLE FOR A PROBLEM THAT THE BAD FACTION DOES NO DOES EXIST AND SHOULD BE REPLACED BY THE MANUFACTURER OR FEES AND SERVICE

Reported

May 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

Mazda North American Operations (Mazda) is recalling certain 2013 Mazda6 and CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2010 Mazda6, CX-7 and CX-9 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2009 Mazda6, CX-7, and CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began March 2, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F.

MAZDA IS RECALLING CERTAIN MODEL YEAR 2010 CX-9 VEHICLES EQUIPPED WITH ELECTRICALLY HEATED FRONT SEATS. THERE IS A POSSIBILITY UNDER EXTREMELY COLD CONDITIONS FOR THE SEAT HEATER CONTROL CIRCUIT TO OVERHEAT AND FAIL DUE TO INSUFFICIENT ELECTRICAL GROUNDING.

Risk: THIS MAY CAUSE BURN DAMAGE OF THE SEAT CUSHION SURFACE, OR A RISK OF SMOKE/FIRE.

Remedy: DEALERS WILL INSTALL AN ADDITIONAL GROUND HARNESS ON THE SEAT HEATER CONTROL SYSTEM. THE SEAT HEATER CONTROL CIRCUIT WILL BE REPLACED IF NECESSARY AND/OR THE SEAT WILL BE REPAIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 9, 2010. OWNERS MAY CONTACT MAZDA AT 1-800-222-5500.

Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

Risk: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.

Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.

Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.