2019 Lexus IS

On Saturday 3/14/26, while driving on Florida's Turnpike at highway speed, without interior dashboard warning lamps or other warning symptoms both rear tires failed simultaneously & disintegrated creating a potentially catastrophic driving hazard for those with me inside the car as well as others on the Turnpike. This type of failure occurring at the same time on both rear tires with relatively low mileage of 27,680 miles raises concern about a potential defect. The rear tires are the original factory tires. I do have photos + video evidence of the damaged two rear tires which were replaced on Monday, 3/16. I no longer have the damaged tires, however it may be an option to speak with Tire Kingdom. I have attempted resolution immediately following the incident from Lexus of West Kendall as well as Bridgestone. The dealership leadership advised "I should be happy those tires gave you almost 30,000 miles since these OEM tires should be replaced every 15,000 miles." He replaces his own tires every two years. The service manager stated the problem was that I drove over too many potholes & curbs without having my car aligned. He also said he lives two miles from his job & dodges 15 potholes daily going to work. I have already met in person with the service manager & have had multiple conversations & email exchanges with dealership management including Bridgestone. Bridgestone will only deal directly with the dealership. I have provided photographic & video evidence of the tire failures to all. Despite these efforts, the issue remains unresolved. Given the severity of the incident & the safety risk involved, I am requesting: Immediate escalation to a regional case manager; A formal inspection & defect evaluation of the failed tires via photos & video; Review for $758.23 reimbursement under warranty or goodwill consideration. Please advise on next steps & confirm that this case has been escalated. I appreciate your prompt attention to this serious matter.

Reported

May 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The dashboard appears to be decomposing, creating a sticky top layer which in addition to being extremely uncomfortable is reflective in direct sunlight obscuring general visibility and oncoming traffic. There was a similar occurrence with previous Toyota and Lexus models: The Problem - The dashboards in certain Toyota and Lexus models, particularly those from 2003-2011, were made with a material that was prone to melting and becoming sticky under prolonged exposure to heat and sunlight. This could lead to the dashboard cracking, becoming glossy, and even oozing a sticky, shiny substance. Affected Models - Most commonly affected models included the 4th Generation 4Runner, 3rd Generation Avalon, 6th Generation Camry, 1st Generation Camry Hybrid, 1st Generation Sienna, and 1st Generation Solara. Toyota's Response - Toyota responded to the issue with various measures, including: Warranty Extensions: Toyota announced extending warranty coverage on affected dashboards to 10 years for some models. Customer Campaigns - Some Toyota models were the subject of specific campaigns to address the sticky dashboard issue. Reimbursement Programs: Toyota offered reimbursement for repairs performed on affected dashboards. Class Action Lawsuits - Several class action lawsuits were filed against Toyota and other automakers due to the melting dashboard issue. Safety Concerns - The melting dashboards could also cause glare on the windshield, making it difficult for drivers to see, which raised safety concerns.

Reported

May 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The vin to my car does not match with the motor. I find this odd. When I looked up my car vin on Kelly blue book the description was a 4 cylinder but how because I spicifically bought the 6 cylinder. also I just noticed that my car has two safety recalls that I just had found today. Another thing that I will tell you (you will find this odd at first) but once you investigate you will understand. i bought my car and about a month later I received an email from best buy geek squad about a remote to my car. someone is targeting me is what I'm trying to tell you you may be wondering. I'm sorry to admit this but I'm a victim of human trafficking labor trafficking tax scams by my ex wife and this women is out of control every day I am constantly submitting complaints every where. The reason I complicated so much is to have documents that I am being targeted and discriminated committed hate crimes against me human rights violations and she does not stop. She is now law enforcement. can we please do something about this manic. She will not stop until she kills me black widow serial killer she already had 1st babydaddy killed I had another truck before this one and someone has taken out the screws to the Motor mounts if I would had crashed would the engine not ended up in my lap? I also had an issue with a rental car from Enterprise I'll tell you about that one later ok Please investigate my phone number is [XXX] I'll be expecting your response. can you send a text 1st because I don't really pick up phone calls that I don't recognize I get a lot of harassment by my ex wife and the business that are in my ein when you get a hold of me ill gladly submit all evidence needed to bring her to justice INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

2019 LEXUS 300H. CONSUMER WRITES IN REGARD TO DEFECTIVE PASSENGER DOOR.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

I was driving down highway 24 in colorado at roughly the speed limit. Out of nowhere, my sunroof shattered and glass fell into the car on to me and my passenger. Falling glass cut my passenger's arm but did not require medical attention.

Reported

Jul 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

1 injuries

RECALL HAS NOT BEEN RESOLVED SINCE JANUARY

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2019 LEXUS IS 300 EQUIPPED WITH BRIDGESTONE TIRES, TIRE LINE: TURANZA EL400, TIRE SIZE: 255/35/R18 N/A, DOT NUMBER: RB4TR982520. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE LOW TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT WHILE AT A STAND STILL AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND AN ABNORMAL SOUND WAS HEARD COMING FROM THE VEHICLE. THE CONTACT STATED THAT HER HUSBAND EXITED THE VEHICLE AND SAW THAT THE REAR PASSENGER'S SIDE TIRE HAD DETACHED FROM THE RIM. THE CONTACT STATED SHE EXITED THE VEHICLE AND FOUND THE DEFECTIVE TIRE NEAR WHERE SHE WAS PARKED. THE CONTACT STATED THE SIDEWALL OF THE TIRE WAS ATTACHED TO THE RIM. THE CONTACT STATED THAT A BYSTANDER ASSISTED WITH REPLACING THE TIRE WITH THE SPARE. THE CONTACT DROVE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO A FIRESTONE FACILITY AND WAS INFORMED THE TIRE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,300. *LN THE CONSUMER SUBMITTED PHOTOS. *TR

Reported

Aug 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

I LEASED A NEW 2019 IS 300 IN DEC 2018 FOR MY THEN 18YR DAUGHTER. SINCE THE START OF THIS CONTRACT, WE HAVE HAD THE CAR SERVICED SEVERAL TIMES FOR MULTIPLE ISSUES: THE AC NOT WORKING, THEN THE "O" RING BEING CRIMPED, SOMETHING BROKEN IN THE FUEL PUMP (CAUSING MY 19YR DAUGHTER TO BE STUCK ON THE SIDE OF THE ROAD) AND NOW RECALLED, THE BRAKES, THE SPEAKERS, THE SUNROOF NOT OPENING FULLY, THE CAR JERKS WHEN GOING DOWNHILL, ETC. WE TOOK THE CAR IN FOR SCHEDULED SERVICE ON 5/28/20, AND WHEN MY DAUGHTER PICKED UP HER CAR ON 5/30/20, THEN TIRE LIGHT WAS ON. THE SERVICE MANAGER HAD AIR PUT IN THE TIRE AND SENT HER ON HER WAY. WHEN I ARRIVED FROM CALIFORNIA (WHERE I LIVE) ON 6/1/20, THE TIRE LIGHT WAS ON AGAIN, SO I TOOK THE CAR FOR SERVICE. NOW, WE ARE FACED WITH IMPROPER WEAR TO THE INSIDE OF ALL 4 TIRES (THE STEEL CORDS/BELTS ARE COMING THROUGH THE TIRES). THE SERVICE MANAGER, TOM (AT PERFORMANCE LEXUS IN MASON, OH), TOLD ME YESTERDAY, 6/4/20, THIS IS HOW THE SUSPENSION IS MADE ON THIS VEHICLE AND THE TIRES ONLY LAST ABOUT 20,000 MILES, NOW THEY ARE IN DANGEROUS CONDITION, SO I NEED TO PURCHASE A DIFFERENT BRAND (MICHELIN) OF NEW TIRES AND DO AN ALIGNMENT BEFORE IT CAN BE DRIVEN. I ASKED "IF THE TIRES ARE IN SUCH A DANGEROUS CONDITION, WHY WOULD YOU ALLOW MY DAUGHTER TO DRIVE THE VEHICLE OFF THE LOT, AND IF THIS IS RELATED TO THE SUSPENSION, HOW WILL PURCHASING NEW TIRES AND DOING AN ALIGNMENT RESOLVE/PREVENT THIS ISSUE FROM OCCURRING IN THE FUTURE?" ALSO, I FOUND THE SERVICE RECEIPT UNDER THE FLOOR MAT, IT WAS NOT GIVEN TO MY DAUGHTER. I AM UNABLE TO UPLOAD THE SERVICE RECEIPT AND VIDEO. THIS IS THE WEB ADDRESS:HTTPS://96331.ISERVICEAUTO.COM/2C5EF112FEF7D5956EA2B11427B76465C68621C4 *TR

Reported

Jun 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2019 LEXUS IS 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LONGO LEXUS LOCATED AT (3530 N PECK RD, EL MONTE, CA 91731) WAS CONTACTED AND IT WAS CONFORMED THAT THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT WAS INSTRUCTED TO NO LONGER DRIVE THE VEHICLE. THE CONTACT WAS GIVEN THE OPTION OF A LOANER VEHICLE, BUT DECLINED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Mar 2020

Incident date

Feb 2020

Mileage

Not provided

Outcome flags

None reported

PLEASE SEE IMAGES. WITHOUT WARNING ON THIS NEWS 2019 LEXUS IS 300 WITH APPROXIMATELY 2,000 MILES ON IT THE LEFT REAR FRONT TIRE LITERALLY CAME OFF THE VEHICLE WHILE TRAVELING SOUTH AT LEGAL HIGHWAY SPEED ON I-95 NEAR BOYNTON BEACH, FLORIDA. THE TIRE COMPLETELY BLEW UP OFF THE VEHICLE AND THE VEHICLE SLAMMED ONTO THE GROUND IN A VERY DANGEROUS MANNER, CAUSING SMOKE AND WHAT LOOKED LIKE A FIRE. THE VEHICLE SWERVED OFF THE SIDE OF THE FREEWAY AND 2 PASSENGERS EXITED QUICKLY FROM THE VEHICLE AND FLORIDA HIGHWAY PATROL WAS CALLED.PLEASE SEE PHOTOS AND THERE IS ALSO VIDEO TOO LARGE TO ATTACH AMD NEWS VIDEO STORY AS WELL. IT IS TOO LARGE TO ATTACH. WE WILL BE HAPPY TO PROVIDE ALLL MATERIALS. THE DEALERSHIP HAS OFFERRED TO REPLACE THE DEFECTIVE TIRE. THEY CLAIM THEY DO NOT KNOW WHAT CAUSED THE FAILURE, EVEN AFTER AN ENGINEER CAME OUT. THERE IS $2300 OF DAMAGE TO THE CAR ACCORDING TO JM LEXUS AS A RESULT OF THE FAILURE AND THERE WERE INJURIES. WE ASKED LEXUS TO REPORT THIS TO YOUR OFFICE, BUT WE HAVE BEEN UNABLE TO GET AN ANSWER AS TO WHETHER THAT WAS DONE. AFTER RESEARCH WE FOUND A NUMBER OF SIMILAR COMPLAINTS ABOUT THIS TIRE AND THESE VEHICLES.

Reported

Jul 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

Crash Fire 2 injuries