2010 Lexus IS

The contact owns a 2010 Lexus IS. The contact stated while the vehicle was parked, the vehicle stalled, the vehicle independently accelerated while the accelerator pedal was not depressed, and all of the doors locked independently and were inoperative. No warning lights were illuminated. The failure occurred on several different occasions. The contact did research and was made aware of an unknown NHTSA Campaign Number however, the VIN was not included. The vehicle was taken to a dealer to get a diagnosis however, the dealer stated that the failure was not duplicated. The vehicle was not diagnosed or repaired. The vehicle was taken back to the dealer to get a diagnosis however, the failure cause was unidentifiable. The manufacturer was not notified of the failure. The failure mileage was approximately 102,000.

Reported

May 2026

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

My vehicle's dashboard was melting. I thought it was some kind of condensation. When trying to wope it, sticky gook came off on my papertowel explosing the bottom level.of the dashboard. I went through all the levels all.the way to Corporate Lexus legal in TX as the fumes were making me sick. I am a senior citizens who was not planning on buying another vehicle as I drive very little. After 4 months with no help from Lexus having symptoms of anxiety, confusion, headache and extreme fatigue, I pushed myself to go drive to dealership which was s lot further than I was comfortable driving thr car in that condition. I told them I did not want another Toyota or Lexus so Itraded it in for a larger used vehicle than so I did not gave to drive the Lexus home. I was feeling even worse after the ride yhere and had developed a nagging little cough that does not go away. I also googled my symptoms which sound like Neuroinflammation that could be associated woth a melting dashboard. This has been a horrible experienced for me all around. I have plenty of documentation with Toyota/Lexus.

Reported

May 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

1 injuries

Developed a fuel leak at the tank that has previously been exactly described as a recall on the exact year make and model of this vehicle however, when entering my VIN it does not show my VIN number as being affected. I feel there has been a mistake on the Vin number range. However, Lexus refuses to handle the issue under the recall since the VIN number does not trigger as such.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

I have a stick dashboard and it’s impairing my vision to see out of front windshield. Lexus did have a recall, but it expired. However, I’m still in danger while driving because of glare.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

I had a head on collision with a light pole and the airbags did not deploy. The vehicle was inspected by aProgressive insurance claims adjuster and they claimed the vehicle a total loss. They kept the vehicle. There were no warning lights or anything. The vehicle had been taken into a North Park Lexus dealership after a defective airbag recall to be serviced in 2018.

Reported

Oct 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

Crash 1 injuries

Exterior driver's door mirror failure. The mirror is insecure, loose, unstable, not secured to the door, and rotates freely on its own. This condition makes it impossible and dangerous for the vehicle's driver to observe any vehicle approaching from the rear, left of the driver's side. The mirror is not secured to the vehicle's driver's door and spins freely. The driver cannot observe any approaching vehicles when pulling out from a parallel parking spot. This condition is this vehicle's "2nd" such incident. Previously, this identical situation happened to the mirror mounted on the passenger side door about 2 years earlier. The maintenance record is on file at the dealership. I paid the Chatham Lexus Dealership approximately $1000.00 to correct this.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

My car experienced sudden unintended acceleration. I was at a stop light preparing to turn right when my car accelerated of its own accord crashing into the vehicle in front of me. My foot was firmly on the brake, but I had lost control over the vehicle. Whatever electrical defect I experienced, it was sufficient to rev the engine by itself and override the braking system enough that the vehicle advanced forward in an out-of-control manner. It was unintended, unexpected and beyond my ability to control. Failing to recognize the braking system, my vehicle collided into the vehicle a second time. Because my foot was on the brake and my vehicle still advanced forward, I initially thought I had been hit from behind. However, the erratic RPM behavior and the vehicle's continued acceleration while braking confirmed I was no longer in control of the vehicle. Acting promptly, I immediately took the gear shifter out of drive and put into neutral. It was then and only then that I regained control of the vehicle: it stopped accelerating, stopped revving of its own accord and began responding to the braking system. Please note: my foot was not on the gas pedal, for as soon as I took it out of drive, the RPM returned to normal (i.e. the erratic behavior indicated by the tachometer's RPM, stopped). Had my foot been on the gas pedal instead of the brake pedal, the revving would have continued to behave as before; but it did not. (I do not have an all-weather floor mat. It is neither here nor there, because in the event that I did have one, you would expect the RPM behavior to continue when put into neutral; but again, all behavior returned to normal when the vehicle was put in neutral.) Though I am sympathetic to those that panic in a moment of distress, I was of a present enough mind to know what was happening. An electrical engineer with intimate knowledge of the computer system for this vehicle would be the best to assess what went wrong from a technical perspective.

Reported

Aug 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

Crash

FROM TIME TO TIME AS IM DRIVING TO EITHER SPEED UP OR SLOW DOWN, MY CAR HAS NO POWER AND THEN WITHIN 2-3 SECONDS IT HITS HARD BACK INTO GEAR. I RESEARCHED IT ON LINE ABOUT OTHER LEXUS AND IT STATED THAT THE PROBLEM IS IN THE COMPUTER AND IT HAS A GLITCHES IN THE SYSTEM THAT NEEDS TO BE RESET/CLEARED , THERE ARE TIMES WHEN IT HITS SO HARD THAT IT FEELS LIKE YOU HAVE BEEN REAR-ENDED AND HURTS YOUR BACK AND NECK . THIS IS VERY DANGEROUS AND SHOULD BE FIXED BY LEXUS AT LEXUS EXPENSE, THANK YOU

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

test

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

While driving home in the freeway, I felt my car shake then a sudden loss of power. Then my CEL started blinking and my VSC lit. Got a code for engine misfire(P0302). Is250 has a lot of cases on engine misfires because of excessive carbon build up because of how the engine is designed. My car only has 108,000miles. Lexus released a Customer Support Program for this problem but it already expired. They only gave 9 years from date of purchase for it to be eligible for the free fix. It means they are aware of the problem but my 2010 car just missed that window but I am having the same problem many IS250 owners have. It is really unsafe when you’re driving in the freeway then it suddenly loses power. Hopefully this problem gets resolved by Lexus soon.

Reported

Sep 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

Front suspension does not have adjustable Camber. The wheels have a negative Camber that is outside of Lexus specification. This causes a very large uneven wear inside of tire, which is not noticeable from the exterior of car. Owners will be unaware, when checking the tires, that the inside of tire is worn to a point that can cause the tire to burst. Car was sent to the dealer, and they confirm that the negative camber is present and there is no fix because camber can't be adjusted. There is no warning lights or symptoms prior to failure. Vehicle suspension is not modified with non-Toyota approved equipment.

Reported

Mar 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING AT HIGHWAY SPEEDS CRUISE CONTROL SET AND NOT SET, SLIGHT ACCELERATION VEHICLE SEEMS TO COMPLETELY LOOSE GEAR AND CONNECTION WITH DRIVE TRAIN, THE RPMS SPONTANEOUSLY JUMP TO 6500 TO 7000, MOVE THE SHIFTER AT THIS POINT TO NEUTRAL. RMPS DROP TO 1200 AND THEN PLACE THE SHIFTER TO DRIVE AND EVERYTHING REENGAGES. THIS CONDITION IS INTERMITTENT. IT HAS HAPPENED UPON ACCELERATING TO REACH HIGHWAY SPEEDS.

Reported

Jan 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

DEALER, ATLANTIC CITY LEXUS, ADVISES THAT IT IS VERY COSTLY TO REPAIR THE AIR BAG SYSTEM AS IT INVOLVES MILES OF WIRES. THEREFORE, I DON'T WANT TO DRIVE THE CAR.

Reported

Jan 2021

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

None reported

THERE IS CURRENTLY A RECALL OF THE FUEL DELIVERY PIPE ON MY VEHICLE WHICH IS A 2010. I AM CURRENTLY IN FOR SERVICE AND THEY ARE TELLING ME THE FUEL PUMP ALSO NEEDS TO BE REPLACED AS IT IS LEAKING AS WELL. THEY ARE TELLING ME IT IS NOT UNDER RECALL AND IS ALMOST $2,4000. PER CONSUMER REPORT: TOYOTA AND LEXUS ARE RECALLING ABOUT 1.8 MILLION VEHICLES FROM THE 2013 THROUGH 2019 MODEL YEARS BECAUSE THEIR FUEL PUMP COULD STOP WORKING, WHICH COULD LEAD TO A SUDDEN STALL OR HESITATION WHILE DRIVING. THE PROBLEM INCREASES THE RISK OF A CRASH, ESPECIALLY WHEN THE VEHICLE IS TRAVELING AT A HIGH SPEED. SOME OF THESE VEHICLES ARE BEING ADDED TO AN EXISTING RECALL THAT WAS ALREADY ANNOUNCED IN JANUARY. I WOULD LIKE THIS LOOKED INTO FURTHER AS THERE IS A CORRELATION IN 2013-2019 MODELS. *TR

Reported

Jun 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

THE CAR WAS STOPPED ABOUT TO BE PUT INTO PARK AND THEN IT REVVED UP ON IT'S OWN AND THE BRAKES WERE PRESSED BUT THE CAR SPED UP UNTIL IT CRASHED INTO ANOTHER VEHICLE. *TR

Reported

Jun 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

Crash 1 injuries

KNOWN BY LEXUS AS A COMMON FAILURE IN THE 2UR ENGINE IS THE VALLEY PLATE COOLANT LEAK. THIS IS A FAILURE THAT THE MAJORITY OF OWNERS IN THE FORUMS HAVE REPORTED AS WELL AS MY PERSONAL VEHICLE EXPERIENCING. CAN HAPPEN AS FEW AS 50K MILES. COMMON COST FOR REPAIR TO THE OWNER IS BETWEEN $2000 AND $3000. MINE HAS HAPPENED EVEN AFTER METICULOUS MAINTENANCE. *TR

Reported

Apr 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

ISFS YEAR MODELS 2008-2014 ARE AFFECTED THE VALLEY PLATE LEAK DUE TO THE FACT THAT TOYOTA/LEXUS UTILIZED THE IMPROPER SEALANT AND USED THE IMPROPER AMOUNT, LEADING TO THE HEAT EXCHANGER LEAKING COOLANT ONCE THE ORIGINAL, INADEQUATE SEALANT BEGINS TO DISINTEGRATE. THIS COULD CAUSE A CONDITION WHERE THE ENGINE COULD FAIL AND SOMEONE COULD GET HURT. FURTHERMORE, ALL ISFS WILL EVENTUALLY HAVE A CRACKED RH MANIFOLD ON THE #8 RUNNER. THIS CAN CAUSE A FIRE HAZARD IN ADDITION TO CARBON MONOXIDE POISONING. *TR

Reported

Apr 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

SUDDEN ACCELERATION WHEN TRYING TO STOP

Reported

Feb 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

Crash

TAKATA RECALL CAN NOT GET AN APPOINTMENT TO REPLACE AIR BAG AT BAY RIDGE LEXUS OF BROOKLYN. CALLED 5 TIMES TO SCHEDULE AN APPOINTMENT AND CUSTOMER SERVICE KEEPS TLLING ME THAT THEY WILL CALL BACK BUT NEVER CALLED.

Reported

Aug 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

THIS REGARDING 2010 LEXUS IS250 AND WE OWNED ONE. THIS VEHICLE HAS PROBLEM WITH DASHBOARD GETTING STICKY IT IS KIND OF MELTING DUE TO HEAT AND HUMIDITY. AND LEXUS IS AWARE OF THIS PROBLEM. BUT THEY ARE NOT AWARE OF IS BECAUSE OF STICKY DASHBOARD IT RELEASES OILY FUME AND IT GOES ON TO WINDSHIELD AND MAKES IT FOGGY. THIS IS ON GOING PROBLEM. MY SON IS DRIVING THIS VEHICLE AND ACCORDING TO HIM IS IN THE LONG-DISTANCE DRIVING HE HAS TO PULL OVER MULTIPLE TIME TO CLEAN WINDSHIELD . JUST BECAUSE OF OUR CAR HAS SALVAGE TITLE LEXUS WILL NOT PAY OR REPLACE THIS STICKY DASHBOARD. HAVING A SALVAGE TITLE DOES NOT MEAN CAR IS NOT ON THE ROAD AND NO-ONE BEHIND THE DRIVER SEAT.. I WOULD REQUEST YOU TO LOOK IN TO THIS MATTER. THIS IS LIFE AND DEATH SAFETY CONCERNS TO US. THANKS

Reported

Aug 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

THE COOLANT VALLEY PLATE SEAL ON MANY 2008-2014 LEXUS IS F MODELS FAIL PREMATURELY CAUSING LOSS OF COOLANT AND CAUSE DAMAGE. I WAS CHANGING THE OIL ON MY 2010 IS F WHEN I NOTICED THE PINK COOLANT ALL OVER MY TRANSMISSION AND I HAVE TO TOP MY COOLANT OFF WEEKLY SO I DON'T DAMAGE MY VEHICLE. LEXUS HAS MANY CASES OF THIS DOCUMENTED BUT WONT SAY THAT ITS AN ISSUE.

Reported

Mar 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

I RECEIVED A NOTICE ABOUT MY AIR BAGS PASSENGER SIDE FRONTAL HAS A RECALL

Reported

Mar 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNED A 2010 LEXUS IS 250C. WHILE THE CONTACT PROCEEDED THROUGH A GREEN LIGHT, ANOTHER VEHICLE FAILED TO YIELD THE RIGHT OF WAY AND PROCEEDED INTO THE CONTACT'S LANE. THE VEHICLE CRASHED INTO THE DRIVER'S DOOR OF THE CONTACT'S VEHICLE. THE DRIVER'S SIDE CURTAIN AIR BAG FAILED TO DEPLOY. THE CONTACT SUFFERED BRAIN AND EYE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Reported

Dec 2018

Incident date

Jul 2016

Mileage

Not provided

Outcome flags

Crash 1 injuries

TL* THE CONTACT OWNED A 2010 LEXUS IS 350. WHILE THE CONTACT'S HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE REAR ENDED HIS VEHICLE. THE CONTACT'S VEHICLE SPUN AND STRUCK A BARRIER ON THE PASSENGER SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S HUSBAND SUFFERED FRACTURED RIBS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND THE INSURANCE COMPANY DECLARED THE VEHICLE TO BE A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.

Reported

Aug 2018

Incident date

Aug 2015

Mileage

Not provided

Outcome flags

Crash 1 injuries

TAKATA RECALL

Reported

Jul 2018

Incident date

Jul 2010

Mileage

Not provided

Outcome flags

None reported

THE DASHBOARD HAS MELTED, PRODUCING A SIGNIFICANT GLARE THAT IMPAIRS MY VISION THROUGH THE WINDSHIELD WHEN THE SUN HITS IT. THE DASHBOARD IS STICKY.

Reported

Jun 2018

Incident date

Jun 2014

Mileage

Not provided

Outcome flags

None reported

MY DASHBOARD IS REALLY STICKY, I BOUGHT ME THE SUN SHADE TO COVER IT FROM THE SUN BUT IT STILL GETS STICKY. SOME OF IT GOT ON THE SUN SHADE.

Reported

Jun 2018

Incident date

Aug 2017

Mileage

Not provided

Outcome flags

None reported

CPU UNDER SEAT CONTROLLING CAR AIRBAGS HAS FAILED. LEXUS WILL NOT FIX THE ISSUE. AIRBAGS MAY NOT DEPLOY OR INFLATE. LEXUS STATES ITS NOT A SAFTEY ISSUE REQUIRING THEIR ATTENTION. LEXUS STATED THEY KNOW ABOUTTHE ISSUE AND IT IS HAPPENING IN OTHER VEHICLES. SOMEONE IS GOING TO GET SERIOUSLY INJURED BECAUSE OF THIS.

Reported

Apr 2018

Incident date

Mar 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 LEXUS IS 250. WHILE THE VEHICLE WAS AT LEXUS OF WESTMINSTER (13590 BEACH BLVD, WESTMINSTER, CA 92683, (714) 702-1849) FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE DASHBOARD WAS DETERIORATING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.

Reported

Apr 2018

Incident date

Mar 2018

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS); HOWEVER, THE PART TO REMEDY THE RECALL WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MCGRATH LEXUS OF CHICAGO (1250 W. DIVISION STREET CHICAGO, IL 60642, (855) 659-5629) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Apr 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL. LEXUS REPLACED AIR BAG ON 08/08/2017. NO INCIDENT.

Reported

Jan 2018

Incident date

Aug 2017

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL - I RECEIVED NOTICE OF ARIBAG INFLATORS RECALL FOR MY LEXUS IS250. THE DEALERSHIP STATED THAT THIS WILL TAKE TIME TO GET FROM MANUFACTURER.

Reported

Dec 2017

Incident date

Jun 2016

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL. WE TOOK OUR CAR TO STIRLING MCCALL LEXUS IN HOUSTON TEXAS TO HAVE THE AIRBAG REPLACED IN OCTOBER 2016, BUT THEY TOLD US THEY DID NOT HAVE IT YET AND WOULD CONTACT US. I TRIED AGAIN THIS MONTH, A YEAR LATER, AND THEY STILL SAY THE SAME THING. HOW CAN I GET THE AIR BAG REPLACED.

Reported

Oct 2017

Incident date

Oct 2016

Mileage

Not provided

Outcome flags

None reported

I LIVE IN FORT LAUDERDALE, FLORIDA AND HAVE A LEXUS 2010 IS 350C WITH 56K AND DUE TO THE TAKATA RECALL NHTSA CAMPAIGN NUMBER: 16V340000. I WAS NOT ABLE TO DRIVE THE VEHICLE FOR 356 DAYS, AS I SIGNED AN AFFIDAVIT THAT I WOULD NOT DRIVE MY VEHICLE UNTIL THE AIRBAGS WERE AVAILABLE, AND LEXUS WOULD PROVIDE ALTERNATIVE TRANSPORTATION UNTIL THE AIRBAGS WERE AVAILABLE. NOW THE DASHBOARD HAS STARTED TO DETERIORATE AND IS BECOME STICKY TO THE TOUCH, BELIEVE THIS IS DUE TO NOT BEING ABLE TO USE THE VEHICLE FOR A YEAR. CHECKING THE FORUMS AND NOTICES ONLINE THIS APPEARS TO BE THE SAME ISSUE AS THE "CUSTOMER SUPPORT PROGRAM" - ZE6 - FOR STICKY/MELTING DASHBOARDS FOR THE IS MODELS FROM 2006-2008. HOWEVER THIS ISSUE IS GLOBAL TO ALL IS MODELS NOT JUST THE 2006-2008 MODELS. PLEASE HELP AS THIS IS A HUGE ISSUE IN SOUTH FLORIDA WITH THE EXTREME HEAT AND HUMIDITY, AND IS A SAFETY ISSUE AS THE SUN REFLEX'S FROM THE DASHBOARD AND THE DRIVER COULD HAVE A COLLISION IF NOT FIXED. NOTICED THIS ISSUE ON FRIDAY SEPTEMBER 1, 2017 AFTER DRIVING THE CAR HOME FROM HAVING THE AIRBAGS REPLACED. I WENT TO DUST THE DASHBOARD ONCE HOME AND NOTICED THE DUSTER WOULD NOT SLIDE AS IT ONCE WAS ABLE TO, AND THEN REALIZED THERE WAS AN ISSUE WITH THE DASHBOARD.

Reported

Oct 2017

Incident date

Sep 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 LEXUS IS 250. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING LOCKED UP AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO COAST THE VEHICLE TO THE SHOULDER AND CALLED A TOW TRUCK. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

Reported

Aug 2017

Incident date

Aug 2017

Mileage

Not provided

Outcome flags

None reported

I HAVE CONTACTED THE LEXUS SERVICE CENTER FOR WOODLAND HILLS, CA DEALER TO SCHEDULE AN APPOINTMENT BACK IN JUNE 2017. UP TO THIS DATE, AUGUST 21,2017, THEY STILL DON'T HAVE THE PART AVAILABLE FOR MY CAR. I CALLED AGAIN TODAY AND THEY TOLD ME THEY WILL CALL ME BACK WHEN THE PART IS AVAILABLE. THIS IS UNACCEPTABLE. HOW LONG DOES IT TAKE FOR THE PARTS TO BE ORDERED? IN THE MEANTIME, I HAVE TO USE MY CAR. IF SOMETHING HAPPEN TO ME OR MY FAMILY, THIS IS NOT GOOD FOR YOUR COMPANY.

Reported

Aug 2017

Incident date

Aug 2017

Mileage

Not provided

Outcome flags

None reported

TAKATA INFLATORS. I HAD MY CAR INTO THE DEALERSHIP AFTER RECEIVING SEVERAL NOTICES OF THE RECALL. I WAS TOLD AT THE DEALERSHIP I WOULD BE PLACED ON WAITING LIST FOR THE RECALL PARTS. THAT HAS BEEN MONTHS AGO. I CALLED TODAY TO INQUIRE ABOUT THE RECALL WAIT LIST AND I WAS TOLD THEY ARE NOT WORKING ON THE CONVERTIBLES. I WOULD HAVE TO WAIT. I ASKED IF I WAS NOT SUPPOSE TO USE THE FRONT PASSENGER SEAT AND SHE SAID THEY HAVE HAD NO ISSUES OR COMPLAINTS WITH THE PASS SEAT. I AM A REALTOR AND USE MY CAR EVERYDAY FOR WORK WITH PASSENGERS IN THE FRONT PASS SEAT. ANY IDEA HOW LONG THIS RECALL REPAIR WILL TAKE? I DO T WANT ME CLIENTS TO BE UNSAFE IN MY VEHICLE. THANK YOU

Reported

Aug 2017

Incident date

Aug 2017

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL; EVIDENCE ACCOMPANYING THIS COMPLAINT WILL SHOW LEXUS MANUFACTURER AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) NHTSA EMAIL DATED 7/19/2017 HAVE DIFFERENT FRONT PASSENGER AIRBAG REPLACEMENT PART NUMBERS FOR MY VEHICLE. IN EMAIL DATED 7/26/17 FROM LEXUS MANUFACTURER I WAS INFORMED THE REPLACEMENT PART NUMBER FOR ANOTHER VEHICLE MODEL IS 350C WAS THE REPLACEMENT PART I MUST USE IN MY VEHICLE., HOWEVER THE IS 350C MODEL DIFFER GREATLY IN SIZE AND MAKE FROM MY IS 250C MODEL. IN ADDITION LEXUS MANUFACTURER ADVERTISED IN THEIR INTERIM AND REMEDY NOTICE WHICH STATES" REMEDY WILL CONSIST OF THE REPLACEMENT OF THE AIRBAG INFLATOR OR THE AIRBAG ASSEMBLY,DEPENDING ON THE VEHICLE MODEL". MY VEHICLE MODEL IS A IS 250C NOT A IS 350C. MY VEHICLE IS A PRE-OWNED 2010 IS 250 CONVERTIBLE. I AM REQUESTING THAT LEXUS MANUFACTURER PROVIDED ME WITH THE CORRECT FRONT PASSENGER AIRBAG REPLACEMENT PART AND PART NUMBERS FOR MY PRE-OWNED 2010 IS 250C MAKE AND MODEL. I AM REQUESTING THAT LEXUS MANUFACTURER INFORM ME IN WRITING IF THE REMEDY WILL CONSIST OF REPLACING THE AIRBAG INFLATOR; THE AIRBAG ASSEMBLY OR BOTH AND IF ALL REPLACEMENT PARTS HAVE BEEN VERIFIED AND CERTIFIED IN ACCORDANCE WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) AND OFFICE VEHICLE SAFETY COMPLIANCE (OVSC) PRIOR TO ANY REMEDY AND OR REPAIRS PERFORMED ON MY VEHICLE AS IT RELATES TO THE MAY 23, 2016 TAKATA FRONT PASSENGER AIRBAG SAFETY RECALL OF MY VEHICLE MODEL. AS EVIDENCE PLEASE SEE MY EMAIL TO LEXUS MANUFACTURER DATED JULY 26, 2017; NHTSA EMAIL DATED JULY 19, 2017 AND LEXUS MANUFACTURER EMAILS DATED JULY 26, 2017 AND JULY 30, 2017. PLEASE NOTE: IF UNABLE TO UPLOAD THE DOCUMENTS OF EMAIL EVIDENCE WILL MAIL DIRECTLY TO THE U.S. DEPARTMENT OF TRANSPORTATION ADDRESS UPON YOUR REQUEST WITH THE CORRECT ADDRESS. THANK YOU. UPDATED 09/01/17*LJ *TR

Reported

Aug 2017

Incident date

Jul 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF MARIN OF SAN RAFAL, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Jul 2017

Incident date

Dec 2016

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF CHATTANOOGA AND LEXUS OF NASHVILLE. BOTH DEALERS STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WERE IN ZONE A. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Jul 2017

Incident date

Jul 2017

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (STERLING MCCALL TOYOTA AT 9400 SOUTHWEST FWY, HOUSTON, TX 77074, (713) 270-3900) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Reported

Jun 2017

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL THE PASSENGER SIDE AIRBAG IN MY VEHICLE WAS SUBJECT TO A MAY 23, 2016, RECALL DATE BUT HAS NOT YET BEEN REPLACED BY LEXUS AS OF TODAY, JUNE 26, 2017.

Reported

Jun 2017

Incident date

Jun 2017

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Apr 2017

Incident date

Jan 2017

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL MAY 2016 IT HAS BEEN A YEAR SINCE I WAS NOTIFIED OF THIS RECALL AND LEXUS HAS NOT YET REPLACED THE AIRBAG!

Reported

Apr 2017

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL PASSENGER SIDE AIRBAG WAS RECALLED JULY 2016. WE WERE TOLD IT WOULD BE REPAIRED NO LATER THAN FEB 2017. NOW WE ARE BEING TOLD JUNE OR JULY 2017. I HAVE A LOANER HOWEVER I HAVE BEEN MAKING A CAR PAYMENT FOR A LEXUS AND I HAVE A CHEVY IMPALA LOANER. I CAN'T SELL THE LEXUS I AM STUCK AND FURIOUS. WHAT RECOURSE DO I HAVE? I PAID FOR EXTENDED WARRANTY WHEN I PURCHASED AND CAR ISN'T EVEN BEING DRIVEN. AT WHAT POINT DOES LEXUS HAVE TO COMPENSATE ME FOR MY OUT OF POCKET? AT WHAT POINT DO THEY HAVE TO BUY THE CAR I CAN'T DRIVE?

Reported

Apr 2017

Incident date

Jul 2016

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL-I WAS NOTIFIED OF THE TAKATA RECALL ON MY IS 250 YEAR 2010 BACK IN JULY. I CONTACTED THE DEALER THE SAME DAY AND WAS PUT ON A WAITING LIST. I FOLLOWED UP WITH THEM MULTIPLE TIMES TO SEE WHEN THE PARTS WOULD BE IN INVENTORY AND THEY KEPT SAYING SOON. DID NOT APOLOGIZE FOR ANY INCONVENIENCES AT ANY TIME. THIS RECALL HAS ALSO BEEN REPORTED TO MY INSURANCE COMPANY THEREFORE LIMITING THE 100% USE OF MY CAR. I WAS CONTACTED MONDAY MARCH 20, 2017 (9 MONTHS LATER) THAT FINALLY THE PARTS HAVE ARRIVED. THIS IS TERRIBLE CONSUMER SATISFACTION AND CONSUMER QUALITY. BASICALLY I PURCHASED A 4 PASSENGER CAR, TO ONLY REALLY ONLY HAVE 3 PASSENGERS FOR ALMOST A YEAR. I USED TO BE PART OF A CARPOOL AND NO LONGER CAN WHICH ADDS MORE MILEAGE TO MY CAR. I WAS NEVER OFFERED A LOANER CAR FROM THE DEALER AND WAS TOLD THAT THE PARTS HAD TO BE MANUFACTURED WHICH WAS WHY IT TOOK OVER 6 MONTHS. I WOULD LOVE TO BE PART OF ANY CLASS ACTION LAWSUIT OR CONTACTED FOR MORE INFORMATION IF NEEDED ABOUT HOW THIS HAS AFFECTED DAY TO DAY ACTIVITIES.

Reported

Mar 2017

Incident date

Jul 2016

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL, THE FIX FOR THIS RECALL HAS TAKEN ALMOST A YEAR AND SUGGESTED THAT NO ONE SITS IN THE FRONT PASSENGER SEAT WHICH HAS BEEN VERY INCONVENIENT FOR ME AND MY FAMILY.

Reported

Mar 2017

Incident date

Mar 2017

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS), BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Reported

Mar 2017

Incident date

Mar 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Mar 2017

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Feb 2017

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2010 PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.

Risk: A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.

Remedy: TOYOTA FILED AN AMENDED DEFECT REPORT ON NOVEMBER 25, 2009, STATING THAT DEALERS WILL MODIFY THE ACCELERATOR PEDAL AND, ON CERTAIN VEHICLES, ALTER THE SHAPE OF THE FLOOR SURFACE UNDER THE PEDAL. THESE CHANGES ADDRESS THE RISK OF PEDAL ENTRAPMENT DUE TO INTERFERENCE WITH THE FLOOR MAT. REDESIGNED ACCELERATOR PEDALS WILL BECOME AVAILABLE BEGINNING IN APRIL 2010 AND DEALERS WILL REPLACE ANY MODIFIED PEDAL WITH THE NEW PEDAL IF DESIRED. ALSO, DEALERS WILL REPLACE ANY GENUINE TOYOTA OR LEXUS ALL-WEATHER FLOOR MATS WITH REDESIGNED ALL-WEATHER MATS, OR REPURCHASE THE PREVIOUS MATS FROM OWNERS WHO DO NOT WANT THE NEW ONES. ADDITIONALLY, SOFTWARE MODIFICATIONS WILL BE INSTALLED ON CAMRY, AVALON AND LEXUS ES 350, IS 350 AND IS 250 MODELS THAT WILL ENSURE THAT THE BRAKE OVERRIDES THE ACCELERATOR IN THE EVENT BOTH BRAKE AND ACCELERATOR PEDALS ARE APPLIED. TOYOTA WILL BEGIN MAILING LETTERS TO OWNERS ON DECEMBER 31, 2009. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331, LEXUS AT 1-800-255-3987.