2018 Infiniti QX60

The contact owns a 2018 Infiniti QX60. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power, and the vehicle decelerated to 20 MPH. The contact stated that there was a knocking sound coming from the engine with the Check Engine warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 126,422.

Reported

Jun 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The vehicle shudders and jerks when you accelerate after that it good to go this is so aggravating but I love my Infiniti so much can Infiniti fix this problem and upgrade my transmission

Reported

Apr 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Infiniti QX60. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with major internal engine failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired because the warranty had expired the same day that the vehicle was towed to the dealer for the diagnostic test. The manufacturer was notified of the failure and offered to partially cover the repair. The failure mileage was 101,000.

Reported

Apr 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Since my car had about 45000 miles on the odometer, it has been producing a thick white smoke, not only upon starting the car from a cold start, but also after longer distance trips over 30 miles. After having taken it to the dealership multiple times, their response has been that they cannot recreate the problem and most likely it is from engine sludge due to not maintaining the regular oil change schedule. After having shown the dealership the timely maintanence schedule I had performed on the car over the years, they continued to claim that there is no problem with the car. After the standard warranty had run out one year later and upon taking it to the dealership they claim that I need to replace the head gasket and it would cost me $3500. In addition to the avoidance game they played over that year, in my opinion they were simply pushing back the maintenance until the warranty ran out. This is a common problem with this specific car and the low mileage and I know of at least one more family experiencing this problem. There needs to be a thorough investigation on not only the problem with the engine of this car, but the potential of unscrupulous business practices of the dealerships.

Reported

Mar 2026

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

1. Airbags and seatbelt lights: The vehicle airbags light and seatbelt lights keeps flashing and after taking it to the dealer, they keep suggesting buying a new passenger seat assembly coasting thousands of dollars. Many similar complaints online with no resolutions or temporary solutions by the dealers. 2. CVT transmission problem: Vehicle jerking, and hesitating when driving. Vehicle also struggling to find the right amount of power. Dealer installed new transmission for free under extended manufacturer warranty. Problem is still there and has gotten worse. Struggling to accelerate or even lose power. Vehicle not in a drivable state with significant safety issue. Dealer insists there is nothing wrong after 3 subsequent visits after the first transmission installation. Vehicle pretty much totaled due to main component failure.

Reported

Feb 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

While driving, the vehicle often brakes and accelerates without my control. I've reported this issue before. My brakes are fine, according to the vehicle status.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Infiniti QX60. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 65,000.

Reported

Aug 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The power steering seems to lock up on me when making a turn from a complete stop to turning on to a busy highway or street. It is very unsafe. I have seen this same issue on multiple complaint boards online. Below are some links. I am having the exact same issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The vehicle is accelerating and braking randomly without my control.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The rear differential is messed up on this truck, and there is grinding noise - when i turn left or right, and there,s a whinning noise while driving, and also black fluid drips from in between the oil pan, and transmission and hissing sound when turned on..

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

Check engine light came on, poor idling and start up. Infiniti replaced pvc hose that was cracked, electical seat warmer issue was fixed, dvd electrical issue was denied under the claim warranty, and some sensors were replaced due to codes of lean fuel, and the technician noticed a ticking noise. The dealership told us to pick the car up, drive it and put more miles on it and bring it back in to file another claim for the ticking sound. Returned to file new claim and was told the engine needed to be replaced or timing chain should be replaced due to sludge in the engine even with proper maintenance [records submitted to dealership for warranty claim which was denied]. Passanger seat warmer had also gone out since our last visit, so they're fixing that electrical issue as well. [We were denied for driver side electical window repairs, as they said components were "only loose"]. We purchased the Elite Protection Plan that should have covered all issues but they are denying the claim. Main concern is the engine as there are multiple forums and social media groups that are complaining of the engine sludge issue on new or certified Infiniti or Nissan vehicles with the same engines. Most owners are providing service/maintenance records and still being denied engine repair or replacement under warranty. These engines need to be recalled and consumers need to be compensated for their time and repairs.

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

Car is slipping and have had CV joints checked, fluids replaced. Was told it was the differential coupling. Looked it up and many, many others are having the same issue. This is a safety concern because the transmission is slipping on these cars when they get to 50,000+ miles.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

Check Engine light came on. Diagnosis revealed timing chain needs to be replaced. Mileage is past the warranty but years is not past the warranty. Repair comes just a couple of months after gear shift locked up and full gear shift assembly had to be replaced.

Reported

Aug 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

Malfunction of Power Train from 2018 Infiniti QX60. On July 19th, I visited Infiniti of Beachwood due to engine error light (error code P0776, CVT tranmission malfunction) of 2018 Infiniti QX60 (VIN: 5N1DL0MN0JC533475, mileage 79600). Infiniti dealer service at beachwood asked me wait untill they receive transmission warranty approval from their regional Headquarter. During last 3 weeks, I called more than 20 times but warranty service was still not approved, and on 7th August Infiniti Service manager asked me to bring the car back regardless of driver's safety with mal-functioning transmission when I complained by phone. According to Court Quality Action on March 29th 2022, CVT Warranty of 2015-2018 Infiniti QX60, effective from June 1st 2022, was extended to 96th months/94,000 miles from 72 months/70,000 miles, therefore Infiniti should approve and provide warranty service immediately without approval pending on this. However, Infiniti does not respect Court decision of transmission warranty, nor does not provide warranty service properly timely either including irresponsible attitude of service employees as well. I want Infiniti USA to follow up the court decision of transmission warranty coverage of transmission to be applied immediately to replace it.

Reported

Aug 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Infiniti QX60. The contact stated that upon attempting to start the vehicle, he heard an abnormal sound coming from the engine compartment. The vehicle failed to start. After calling Roadside Assistance, all attempts to jumpstart the vehicle failed. The check engine warning light was illuminated on the instrument panel. The vehicle was not taken to a dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 154,000.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

I was doing around 60 mph when a guy to my right did an illegal u turn right in front of my car. The front of my car hit the driver side of his car. There was extensive damage to the front end of my car but my air bags did not go off.

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

Crash 3 injuries

The windshield wipers quick working while in a rainstorm, more than once. They will stall out and then start again with up to a minute in between. The vehicle can be inspected before repairs. The safety of everyone in and outside the vehicle is compromised significantly, with visibility while driving on all roads and freeways. The vehicle is going into the dealer and there is a current recall affecting this vehicle. just not my VIN. No other inspections at this time. No warning signals of any kind. I am completely scared to drive it as it rains here often. The closest dealer is an hour away and I will have to drive it there. It has happened multiple times.

Reported

Nov 2022

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

To whom this may concern.My vehicle middle console is completely out.My Radio no longer powers on.The A/C runs continuously however I’m unable to control any functions including my defrosts.therefore as the weather is getting colder I’m not able to activate the defrost so my front window fogs up clearing my view I’m able to utilize my wipers wisely.Last for not least my ABS Air bag light comes on and then continues to flash throughout my commutes.I’m not understanding why am I being told that I’ll be the one responsible for the bill..This situation was and clearly is nothing to do with my actions.

Reported

Oct 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Infiniti QX60. The contact stated while driving 25 MPH and making a left turn, the contact stated that the rear of the vehicle was vibrating and shuddering. The contact stated that the vehicle failed to accelerate as needed. The vehicle was taken to the dealer and the contact stated that rear electric coupling needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 92,000.

Reported

Sep 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Infiniti QX60. The contact stated that while driving 40 MPH or at slower speeds, the All-Wheel Drive (AWD) failed to function as designed, causing the passenger’s side rear tire to spin. The contact stated that the vehicle was hesitating while attempting to accelerate. There were no warning lights illuminated. The contact took the vehicle to the dealer and was informed that the rear-end electric coupling needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure however, the vehicle was not covered under recall or TSB. The approximate failure mileage was 94,000.

Reported

Sep 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

I purchased my 2018 QX60 in 2021 at Competition Infiniti as a certified pre-own vehicle. I soon began to hear a rattling noise and the steering wheel would vibrate a little. I brought the vehicle back to the dealer several times with this complain and they keep telling me that their is nothing that the can do for me because that’s the way the vehicle is built. The noise as I was told is common in QX60 models and that I’m not the only person that has complained about it. I told him that I don’t expect for a $30,000+ Luxury vehicle to sound that. They also explained to me that it was something that was built in the vehicle to help with fuel efficiency. I think he called it a Droner or something like that. I love the look my vehicle but I hate driving my vehicle because of this noise. I filed a complaint with Infiniti consumer service as well, who instruct me to have the fail inspected by another Infiniti dealer to make sure the dealer is not refusing to fix the problem. I am disgusted that a vehicle that I purchased at an Infiniti dealer is sounding like this. If you can provide any help in this matter, it would be greatly appreciated.

Reported

Sep 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Infiniti QX60. The contact stated while driving 40 MPH, he heard an abnormal sound. The contact stated no warning light was illuminated. The contact was able to park at a nearby parking lot and noticed that the sunroof panel had shattered. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The contact then towed the vehicle to Infiniti at HGreg Monrovia (821 E Central Ave, Monrovia, CA 91016: (626) 275-1385) and was informed that the sunroof panel had to be impacted with an object to shatter. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 61,000. The sunroof of my vehicle exploded while driving on the 105 freeway from the airport area in Los Angeles.. I also just found out there is a class action Law Suit. This was extremely dangerous. My life was at risk and order drivers on the freeway. Please don't let Infinity get away with murder. Sunroof on the vehicle exploded while driving on the 105 freeway from the airport area in Los Angeles.. Consumer also found out there is a class action Law Suit.

Reported

Apr 2022

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Infiniti QX60. The contact stated that while operating the vehicle with the front driver’s side or front passenger’s side seat belts unlocked, the seat belt not secured message would display on the instrument panel without the audible chime. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 32,000.

Reported

Mar 2022

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

Vehicle purchased oct 23, 2021. Same day of purchase the vehicle displayed steering issues and acceleration issues. Vehicle difficult to steer and accelerate or push the pedal to make the vehicle go forward which has caused pain and stress to my arm and leg. Returned vehicle back to dealer next business day and the service center denies any mechanical issue with vehicle upon their alleged vehicle diagnoatic although the service man agreed and confessed to both myslef and the salesman that the vehicle has an issue that is not showing on the diagnoatic based on the service guy driving the vehicle himself. The dealerahip refuses to acknowledge that they sold me a defective 2018 infiniti QX60 with 22,000 miles that feels to have transmission malfunction and steering malfunction. Vehicle sold to me faulty as a lemon and I a feel useless with a vehicle unsafe and uncomfortable to drive on the road.

Reported

Nov 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

THIS PROBLEMATIC INFINITI QX60 HAD FAILED ONCE AGAIN WHILE I WAS ON THE HIGHWAY. IT'S JUST DEAD AND THE ENGINE REFUSED TO START. I HAD TO CALL THE TOW TRUCK TO DROP OFF AT THE KINGS INFINITI AUTO SHOP FOR REPAIR. FIRST, IT WAS A HUGE INCONVENIENCE THAT THEY COULDN'T TAKE A LOOK AT THE VEHICLE UNTIL A WEEK LATER. SECOND, NO ONE EVER OFFERED ME A LOANER CAR TO TAKE HOME AND HAS STILL DENIED THIS REQUEST. WE DEPEND ON THIS FOR WORK AND SCHOOL. THIRD, JUST TODAY I WAS INFORMED BY THE INFINITI TECHNICIAN THAT I WOULD BE RESPONSIBLE FOR THE REPAIR FEES OF $13,000 DUE TO ENGINE FAILURE! SERIOUSLY?! THIS IS ABSOLUTELY RIDICULOUS AND I HAVE NEVER HEARD OF IT FROM ANYWHERE. TO ME THIS IS TOTALLY UNACCEPTABLE AND I STRONGLY BELIEVE IT IS THE MANUFACTURER GUILTY OF THE CAR ISSUES AND SUSPECTING THIS IS A CAR DEALER FRAUD. $13,000 REPAIR COST IS RIDICULOUSLY HIGH, YOU COULD PUT DOWN A DOWN PAYMENT FOR A CONDO OR TO BUY A LOWER GRADE NISSAN SENDRA. I AM EXTREMELY DISAPPOINTED AT THE UNRELIABILITY OF THIS VEHICLE AND THE COMPANY IN GENERAL. I'VE BEEN LEASING VEHICLES FROM NUMEROUS CAR BRANDS FOR THE LAST 10 YEARS AND HAVE NEVER EXPERIENCED AN ISSUE EVEN REMOTELY TEDIOUS AND FRUSTRATING AS THIS. WE'VE ALREADY DEALT WITH THE MINOR ISSUES OURSELVES BUT HOW COULD WE BE EXPECTED TO BE RESPONSIBLE FOR AN ENGINE FAILURE THAT ISN'T OUR FAULT? AS I HAD MENTIONED ABOVE, I HAVE REGULARLY KEPT UP THE MAINTENANCE SCHEDULE AS LISTED ON THE CAR MANUAL FOR ALL TYPES OF OIL CHANGE, CHANGING ENGINE FILTER, ETC. I'M ATTACHING ALL THE RECEIPTS WE COULD FIND FOR THE MAINTENANCE SERVICES THAT WERE DONE FROM THE LAST COUPLE OF YEARS. IT IS IMPOSSIBLE THAT THE ENGINE COULD FAIL DUE TO "LACK OF MAINTENANCE".

Reported

May 2021

Incident date

Mar 2021

Mileage

Not provided

Outcome flags

None reported

II BOUGHT THIS VEHICLE IN 2019 WITH 16K ON IT THEY REPLACED THE TRANSFER CASE, WITH 73K ON IT I HAD TO REPLACE SAME TRANSFER CASE AGAIN, NOW WITH 93K ITS HAS LEAKED AGAIN. THIS IS A EXPENSIVE VENTURE AS 4 OTHER VEHICLE OWNERS ARE SUFFERING WITH THE SAME PROBLEM

Reported

Jan 2021

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2018 INFINITY QX60. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURERS RECALL IN REGARDS TO THE BRAKES HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNED A 2018 INFINITI QX60. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED IN RAIN WEATHER CONDITIONS, NEGOTIATING A CURVE, THE CONTACT LOST CONTROL AND THE VEHICLE CRASHED INTO AN EMBANKMENT. THE CONTACT COULD NOT TELL WHETHER THE A BRAKE FAILURE CAUSED THE CRASH. ALL THE AIR BAGS DEPLOYED. ALL THE PASSENGERS WORE SEAT BELTS. THE SIX PASSENGERS SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT, WHO WAS THE DRIVER, SUSTAINED A CONCOCTION, SPRAINED HIS LEFT KNEE, A BLOOD FILED CYST WAS FOUND ON THE LEFT KIDNEY, UNSPECIFIED BACK AND NECK INJURIES. THE FRONT PASSENGER SUSTAINED A BRUISED LIVER, BRUISES ON HER RIGHT ARM, BRUISES ON HER RIGHT LEG AND THIGH, BACK AND NECK INJURIES AND CONCOCTION. THE REAR DRIVER SIDE PASSENGER IN THE SECOND ROW, SUSTAINED NECK AND BACK WHIPLASH. THE CENTER PASSENGER IN THE SECOND ROW SUSTAINED NECK AND BACK WHIPLASH, THE REAR PASSENGER IN THE SECOND ROW SUSTAINED NECK AND BACK WHIPLASH. THE REAR PASSENGER ON THE THIRD ROW, A 5-YEAR OLD, IN A BOOSTER SEAT, SUSTAINED CUTS AND BRUISES ON THE RIGHT SIDE OF HER FACE, AND ALSO SUSTAINED NECK AND BACK INJURIES. A POLICE REPORT WAS FILED. THE REPORT NUMBER WAS NOT PROVIDED. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CALLED AT THE TIME OF THE ACCIDENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC) THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT PROVIDED. *DT VIN UNKNOWN *JB *TR

Reported

Jan 2020

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

Crash 6 injuries

TL* THE CONTACT OWNS A 2018 INFINITI QX60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT MURFREESBORO VOLKSWAGEN (LOCATED AT 2203 NW BROAD ST, MURFREESBORO, TN 37129, (615) 653-4694) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE AS UNKNOWN.

Reported

Jan 2020

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2018 INFINITI QX60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED INFINITI OF MOBILE (LOCATED AT 1147 E I65 SERVICE RD, MOBILE, AL 36606, 251-732-4849) AND WAS INFORMED THAT THEY WERE ORDERING THE PARTS; HOWEVER, VEHICLES WITH THE ABS WARNING INDICATORS ILLUMINATED WOULD BE REPAIRED FIRST. THE MANUFACTURER WAS INFORMED AND CONFIRMED WHAT WAS TOLD BY THE DEALER. THE CONTACT STATED THAT HE SAW AN UNKNOWN INDICATOR ILLUMINATE INTERMITTENTLY; HOWEVER, HE WAS UNABLE TO VERIFY WHICH INDICATOR. THE APPROXIMATE FAILURE MILEAGE WAS 1,408.

Reported

Dec 2019

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

THE DRIVER SEAT ON THIS VEHICLE IS LOOSE. IT ROCKS WHEN I DRIVE. THE VEHICLE IS STILL UNDER WARRANTY; HOWEVER, THE MANUFACTURER/DEALERSHIP HAS NOT RESOLVED THIS ISSUE. I HAVE REPORTED SEVERAL CONCERNS REGARDING THIS VEHICLE.

Reported

Nov 2019

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

I PURCHASED THIS VEHICLE AS A NEW VEHICLE. SHORTLY AFTER PURCHASING THE VECHICLE I BEGAN TO HEAR RATTLING AND NOISES. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REFUSED TO OFFER ASSISTANCE. THE MANUFACTURER DID ASSIST. THEY SENT AN INSPECTOR IN TO REVIEW THE VEHICLE AND THEY GAVE ME COMPENSATION FOR MY NUMEROUS SERVICE VISITS. HOWEVER THE RATTLING REMAINS. ADDITIONALLY THE DRIVER SEAT MOVES BACK AND FORTH AND MG GAS TANK IS LOOSE.

Reported

Nov 2019

Incident date

Apr 2018

Mileage

Not provided

Outcome flags

None reported

THE TRANSMISSION STARTED SHUTTERING IN THE 20-25 MPH RANGE ON 8/16/19. I TOOK IT IN FOR SERVICE THE NEXT DAY AND THEY REPLACED THE TRANSMISSION CONTROL VALVE ON 8/23. THE SHUTTERING RETURNED ON 9/1 AND NOW OCCURS BETWEEN 20 TO 60 MPH. THIS ISSUE OCCURS DURING HIGHWAY OR STREET DRIVING. VEHICLE HAS 31K PLUS MILES

Reported

Sep 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

ELECTRICAL SYSTEMS FAILED (INCLUDING ABS SENSORS). BREAKS WOULD NOT FUNCTION (COULD NOT DEPRESS BREAKS). WIFE AND 6 YO SON IN CAR WERE LUCKY TO NOT HAVE BEEN KILLED AS CAR ROLLED ONTO BUSY ROAD. TOLD BY DEALER THAT ABS SYSTEM MALFUNCTIONED

Reported

Sep 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

I PREVIOUSLY LEASED THE QX50 AND HAD NO ISSUES WITH THAT VEHICLE. WE TRADED IT IN FOR MORE ROOM AND UPGRADED TO THE QX60. BRAKES BEGAN SQUEALING INTERMITTENTLY 6 MONTHS AFTER LEASING (LEASED BRAND NEW IN JUNE 2018) AND TOOK IT TO THE DEALERSHIP WE LEASED IT FROM. THE SQUEAL OCCURS WHEN DRIVING IN REVERSE DURING APPLICATION OF THE BRAKES. (MY HUSBAND BELIEVES ITS AN ISSUE WITH THE CALIPERS.) WE WERE TOLD THAT THERE WAS NOTHING WRONG WITH THE BRAKES. AT THE SECOND SERVICE DEPARTMENT (SERVICED IN JULY 2019 SINCE THE SQUEALING HAS GOTTEN MUCH WORSE) I WAS HANDED A "SERVICE BULLETIN" SAYING THAT THE NOISE IS NORMAL, AND NO SERVICE ACTION IS NECESSARY (SEE ATTACHED BULLETIN FOR MORE DETAILS). I CONTACTED THE INFINITI CONSUMER AFFAIRS GROUP AND FILED A COMPLAINT. I WAS TOLD TODAY (7/26/19) THAT THERE WAS NO COURSE FOR VEHICLE REPLACEMENT OR REPAIRS AND THERE WAS NOTHING THEY COULD DO AT THIS TIME. I HAVE DONE MY RESEARCH ON INFINITI VEHICLES AND THERE ARE REPEATED ISSUES WITH BRAKES ON DIFFERENT MAKES AND MODELS. ONE WAS A SEVERE ACCIDENT IN 2012 WHERE THE BRAKES FALTERED ON A QX56 AND 3 FAMILY MEMBERS WERE KILLED. INFINITI WAS HELD LIABLE AND PAID $25M. ANOTHER MORE RECENT CLASS ACTION LAWSUIT (2016) HAS BEEN FILED ON THE QS50 BY AN INDIVIDUAL IN CALIFORNIA, THAT CLAIMS HE HAS HAD NUMEROUS BRAKE ISSUES (SEE CASE NO. 2:16-CV-07378) WITH NO RESOLUTION WITH INFINITI. IN THIS PARTICULAR CLAIM, IT SITES A 2014 LITIGATION OVER DEFECTIVE BRAKES THAT WERE CAUSING BRAKE FAILURE IN MULTIPLE MODELS. NO OTHER DETAILS WERE AVAILABLE ON THE 2014 LITIGATION. WHAT CAN THE NHTSA DO TO EITHER TAKE INFINITI OFF OF AMERICAN ROADS UNTIL THE ISSUE IS RESOLVED OR TAKE SERIOUS ACTION AGAINST INFINITI TO FORCE THEM TO PROVIDE THEIR DRIVERS WITH SAFE BRAKING SYSTEMS?

Reported

Jul 2019

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2018 INFINITI QX60. THE CONTACT STATED THAT HE DROVE AND PARKED THE VEHICLE IN HIS HOME GARAGE. LATER ON, THE CONTACT WENT INTO THE GARAGE AND FOUND THAT THE VEHICLE HAD ROLLED BACKWARDS. THE VEHICLE WAS UP AGAINST THE INSIDE OF THE GARAGE DOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED INFINITI OF NAPERVILLE (1550 W OGDEN AVE, NAPERVILLE, IL 60540, (630) 241-3000), BUT THE SHOWROOM MANAGER REFUSED TO ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 10,830.

Reported

Mar 2019

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

DRIVING THE VEHICLE WITH THE SUNROOF OPEN AND IT MADE A LOUD NOISE SOUNDING LIKE A GUN SHOT. THE LOUD GUN SHOT NOISE OCCURRED A SECOND TIME THEN THE GLASS IN THE ROOF JUST EXPLODED.

Reported

Feb 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.

Risk: A brake fluid leak on the circuit board may result in an electrical short, increasing the risk of a fire.

Remedy: Nissan will notify owners, and dealers will replace the ABS actuator, free of charge. Owners will receive a second notice when remedy parts become available, currently expected to be during summer 2020. Owners may contact Nissan customer service at 1-800-867-7669. Note: If the ABS warning light remains illuminated for more than 10 seconds after engine start up, owners are advised to park the vehicle outdoors away from other vehicles or structures and to not drive the vehicle.