Verdict
2020 Ford Fusion: Complaints, Recalls & Known Issues
What the public record actually says about the 2020 Ford Fusion — every figure below is a NHTSA or EPA number, not an opinion.
The read
More reported complaints than most sedan.
Owners filed 226 NHTSA complaints — more complaints than 93% of 2020 sedans. Electrical System leads the reports (30%). 3 safety recall campaigns on record — check the VIN and remedy terms with a dealer.
Based on NHTSA complaint volume against 2020 sedans, not adjusted for how many were sold. It describes the model year, not the individual car you are looking at.
Complaints filed
226
Reports to NHTSA, 2020
Safety recalls
3
NHTSA campaigns on record
NHTSA crash test
Overall NCAP rating
Combined MPG
34
EPA estimate
Complaint volume vs. segment peers
More complaints than 93% of 2020 sedans
The bar is this car's percentile among 2020 sedans by complaint volume — a full bar means the fewest complaints in its class. Not adjusted for sales.
Known issues
Electrical System issues lead owner complaints (30% of 226 reports), followed by power train (28%).
+ 12 more component categories with fewer reports.
Share of all 226 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11725471, ODI 11717716, ODI 11730018, ODI 11720342, ODI 11717438.
Recalls(3)
Open a recall to read what NHTSA says is wrong, what can happen, and how it gets fixed. Check the VIN and remedy eligibility with a dealer; federal no-charge requirements have an age limit, though a manufacturer may offer more coverage.
EquipmentOct 2025 · 25V685000Details +Close −
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Risk: An electrical short circuit can increase the risk of a fire.
Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Electrical System · 23V440000Details +Close −
Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
Risk: A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash or injury.
Remedy: Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle. If your vehicle is currently operating normally, Ford has authorized dealers to replace the fuse block and a software update as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). As an alternative remedy, Ford is offering a vehicle refund. Please see Ford's owner notification letter or contact Ford for full details. Owner notification letters were mailed May 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S33.
Back Over Prevention · 25V442000Details +Close −
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Risk: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.
Investigations
0 NHTSA investigations on record
No investigations are on record as of Jul 2026. An empty record is not a clean bill of health.
Crash-test ratings
2020 Ford Fusion 4 DR FWD NHTSA source
- Overall
- Frontal
- Side
- Rollover
2020 Ford Fusion 4 DR AWD NHTSA source
- Overall
- Frontal
- Side
- Rollover
Fuel economy by trim
| Trim | Engine | Drivetrain | Transmission | City | Hwy | Combined |
|---|---|---|---|---|---|---|
| Fusion Special Service PHEV | 2.0L 4-cyl | Front-Wheel Drive | Automatic (variable gear ratios) | 43 | 40 | 42 |
| Fusion Hybrid FWD | 2.0L 4-cyl | Front-Wheel Drive | Automatic (variable gear ratios) | 43 | 41 | 42 |
| Fusion Energi Plug-in Hybrid | 2.0L 4-cyl | Front-Wheel Drive | Automatic (variable gear ratios) | 43 | 40 | 42 |
| Fusion Hybrid Taxi | 2.0L 4-cyl | Front-Wheel Drive | Automatic (variable gear ratios) | 43 | 40 | 41 |
| Fusion FWD | 1.5L 4-cyl | Front-Wheel Drive | Automatic (S6) | 23 | 34 | 27 |
| Fusion FWD | 2.0L 4-cyl | Front-Wheel Drive | Automatic (S6) | 21 | 31 | 25 |
| Fusion FWD | 2.5L 4-cyl | Front-Wheel Drive | Automatic 6-spd | 21 | 31 | 24 |
| Fusion AWD | 2.0L 4-cyl | All-Wheel Drive | Automatic (S6) | 20 | 29 | 23 |
EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.
Before you buy
Useful next checks
Federal records tell you about patterns. These checks can tell you more about the specific car in front of you.
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Compare model years
"Fewest reports" and "most complained" describe raw NHTSA complaint totals, not vehicle reliability. The last few model years are left unlabelled because they have had less road time.
2020 Ford Fusion: frequently asked
What does the complaint record show for the 2020 Ford Fusion?
Owners filed 226 NHTSA complaints about the 2020 Ford Fusion — more complaints than 93% of comparable 2020 sedans, so it sits toward the weaker end of its class. That's a signal, not a guarantee about any single car.
What are the most common problems on the 2020 Ford Fusion?
The most-reported problem areas are Electrical System (30% of complaints) and power train (28%).
How many recalls does the 2020 Ford Fusion have?
3 recalls have been issued that affect the 2020 Ford Fusion, covering components such as equipment. Check the VIN with NHTSA and ask a dealer to confirm remedy eligibility; federal no-charge requirements have an age limit, though manufacturers may offer more coverage.
What gas mileage does the 2020 Ford Fusion get?
The EPA rates the 2020 Ford Fusion between 23 and 42 mpg combined, depending on trim and drivetrain.