2018 Ford Flex

Recall has not been remedied, and it has been over six months.I was told it would be remedied by june or ford would be held accountable for compensating for repairs on the.Recall. #25SA9/25v695 The recall addresses the camera for backing up witch is still not functioning in a safety risk.

Reported

May 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Wile driving 40 mph, the right rear tire locked up and I had to counter steer aggressively to avoid spinning out and hitting oncoming traffic. The car was flat bed delivered to Ford and they recommended the following repairs. "Control Arm- Rear: rear suspension lateral links. The rear upper and lower control arms not only provide suspension travel but also secure the rear end to the vehicle." "*Tires - 4: passenger rear inner sidewall damaged."

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

An antifreeze leak is very hard to locate because Ford’s design placed the water pump INside the engine rather than on the OUTside, which would be more the norm. If antifreeze leaks enough, it gets into the oil and the entire engine stands to be destroyed. Our heater quit blowing warm air recently and after intently searching we discovered that we had an antifreeze leak inside of our engine, and antifreeze was slowly leaking out through a weephole in the engine. The water pump had gone bad and needed replacing. The hours required to replace this water pump are intense and they are long. Almost the entire engine needs to be dismantled in order to perform the work. Not only does the pump need changed, but so does the timing chain, hoses, seals, gaskets, tensioners and other engine parts, all at the same time, making this a VERY costly out-of-pocket expense for us elderly people who have long relied on Ford’s standard of doing what’s right by its people. In our research we found that the water pumps in Flex engines are failing, regularly, once the vehicle is close to having 80,000 miles on it. This repair most DEFINITELY should be covered by recall since it is happening so regularly. We have just been forced to pay for this repair on our own and I would like to please ask for your help in recovering what we’ve had to spend. Will you please provide contact information as to where we can reach out for assistance in this matter? Your help is VERY much appreciated! Thank you!

Reported

May 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact received a notification of NHTSA Campaign: 25V732000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver-side B-pillar trim with the Security Key pad had detached and almost struck nearby vehicles. The contact stated that she managed to pull over on the shoulder of the road; however, the vehicle independently locked, leaving the occupants on the shoulder of the road temporarily. In addition, the contact stated that while driving at an undisclosed speed on another occasion, the front Passenger-side B-Pillar trims had detached. The vehicle was taken to a local independent mechanic, where it was repaired out of pocket; however, the front Driver-side B-Pillar trim had detached, and upon further inspection, water would intrude through the missing, failed parts. The local dealer was contacted. It was unknown whether the vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

Reported

May 2026

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

The warning shows that the blind spot sensor is not working.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 FORD Flex. The contact stated while using the back up camera on the vehicle it ends to shutoff randomly causing a back over prevention issue. The contact received notification of NHTSA Campaign Number: (25V695000 (BACK OVER PREVENTION) however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 60,000.

Reported

May 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact stated that while attempting to reverse the vehicle, the rearview camera became inoperable and the camera image appeared blurry. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts required to complete the recall repairs were not yet available. The dealer was contacted and confirmed that the remedy parts were currently unavailable for the vehicle, although the contact was informed that remedy parts were available for the Mustang models. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall repairs. The approximate failure mileage was 145,000.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact stated while reversing, the rear view camera displayed a solid green screen. The contact stated that because of the failure, the contact almost crashed into another vehicle. The contact stated that the failure occurred intermittently. In addition, the B- Pillar on the driver's side rear door was detached. The vehicle was taken to the dealer, however the vehicle was not inspected. The contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received recall notifications: NHTSA Campaign Number: 25V695000 (Back Over Prevention) and NHTSA Campaign Number: 25V732000 (Structurer) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

Reported

May 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact stated that the driver's side exterior B-Pillar trim had previously detached and was replaced by the dealer. The contact later received notification of NHTSA Campaign Number: 25V732000 (Structure). The dealer was contacted for reimbursement and informed that reimbursement would be provided when the recall remedy became available. Additionally, the contact stated that while driving 25 MPH, the passenger’s side windshield exterior A-Pillar trim detached and flew off the vehicle. The contact was able to retrieve the trim from the road with the assistance of bystanders. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that there would be a charge for the repair. The vehicle was not repaired. The contact was referred to the manufacturer for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 40,500.

Reported

Apr 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

Have been waiting for several months for Ford to remedy BOTH recalls. There obviously is no important reason for them to be productive and do the right thing so this issue will likely never be resolved unless I take action and file a complaint. The two issues are not even that critical so I further don't see why action has not been taken. 1. Interior A pillars separating. 2. Back up camera screen on infotainment center.

Reported

Apr 2026

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact had recently undergone head and neck surgery, and the contact was unable to operate the vehicle with ease due to a disoriented image on the display. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 127,000.

Reported

Apr 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Recently, while driving on the freeway The drivers B pillar, came off and was only held on by the wires for the keyless entry. While driving on the freeway, I had to hold the B pillar until I could get off the freeway. When I called Ford, they told me to bring it in to get it looked at to proceed with the repair, but was then informed there is no parts at this time and had no time line when they would receive them. which is completely unacceptable since my B pillar is no longer attached. Also, my backup camera does not work. Sometimes it will work, but everything’s upside down and other times it just cuts out with lines across the screen.

Reported

Apr 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall repairs were not completed because the parts for the recall repairs were not yet available. Additionally, the contact owned two other Ford Flex vehicles and a Ford Explorer with the same recalls associated with the VIN. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact stated that while driving at undisclosed speeds on city roads, a trim piece fell off the vehicle, and the contact was unable to recover the trim piece. After losing the trim piece, the contact heard road noise and air entering the vehicle through the gap. The contact received notification of NHTSA Campaign Number: 25V732000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 47,401.

Reported

Mar 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side B-pillar trim detached. The local dealer was not contacted. The contact retrieved a temporary part at a local junk yard and attached the B-pillar trim with adhesive. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while shifted to reverse(R), the back over prevention camera intermittently shut off. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 68,000.

Reported

Mar 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact stated that while driving 35 MPH in the rain, the windshield wipers engaged but were moving significantly fast and significantly slow intermittently. The contact stated that the driver's assist system, including the blind spot detection system, the engine auto Start-Stop system, and the lane departure systems, was inoperable. Additionally, the contact stated that the remote start system was inoperable. The vehicle was taken to an independent mechanic, where it was diagnosed with BCM failure. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 76,000.

Reported

Feb 2026

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact stated that while reversing, the rear-view camera display became inoperable. The contact stated that the rear-view camera display occasionally operated as needed. The dealer was made aware of the failure; however, the contact was informed that parts were not available for the repair. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that there was an unrepaired recall on the vehicle due to a safety issue. The contact stated that the vehicle was used for transporting children. The contact received a recall notification, NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.

Reported

Jan 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The trim on the driver's door broke in half causing it to fly into the traffic behind me.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

APIM or SYNC 3 malfunction. Navigation failure and not working properly alerts, clock in car not set correctly and won’t allow owner to fix it, no audio at all, no panel touch tones, popping/cracking intermittent throughout car, Bluetooth connection drops, slow glitching screen, reverse camera displayed distortion or black/blue screen with alerts saying “camera unavailable” which already caused a collision on 10/11/2025. Vehicle was taken to ford dealership an owner was advised to wait for recall remedy unless “I have an endless wallet” to pay to fix issue. Ford dealership is aware of all issues and owner opened a case with ford company. There were no warning signs of issue until reverse camera began to malfunction in September 2025 then issues all happened after.

Reported

Dec 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

Crash

APIM is failing due to current recall with reverse camera. The glitching has cause many safety issues including •Navigation Fault •Cracking/popping audio •Missing touchscreen sounds •Intermittent system issues •Slow loading •Camera freezing or blacking out This has already caused a collision with my vehicle. Took it to manufacturer (Ford dealership) and they told me nothing they can do until recall has parts ready. Prior to all this, my car system was working just fine up until August 2025. No issues AT ALL.

Reported

Dec 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

Crash

The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the passenger's side door B-pillar trim had become loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

Reported

Dec 2025

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

Audio throughout the entire vehicle are malfunctioning as well as the reverse camera malfunction. This has caused a collision the 11th of October. The ACM is severely malfunctioning and causing a huge safety hazard. No audio like radio, etc and alerts make sound not touch panel tones. Camera unavailable alert showed up as well as media unavailable showed on screen.

Reported

Nov 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

Crash

Media player unavailable alert comes on display. Touch panel tone doesn’t have sound, audio in car has no sound. Sync 3 has been updated. Problem continues as well as the rear camera issue

Reported

Nov 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Rear camera malfunctioned screen showed “camera not available” didn’t alert any noise or warnings and a tree hovered slightly into parking spot and smashed in my rear window. Audio inside car malfunctioned as well (no musics, etc) and the touch pad tones stopped making sound when touched.

Reported

Nov 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

Crash

While driving on the Gerald R Ford Fwy in Michigan my driver side pillar with my key pad flew off and detached from my vehicle. Part flew off, hit the back window of my vehicle and almost hit another vehicle that was driving behind me. Other vehicle behind needed to swerve so my pillar from my vehicle wouldn't hit their windshield. Now my vehicle is missing the pillar piece and I need to go online and find that part and purchase the piece myself out of pocket. Current piece that we bought doesn't stay on and gets loose from time to time. In the mean time while waiting for the shipment of the part to come in my door part was open and covered in the elements. It did rain during this wait. not too sure if there was any other damage that happened inside of my vehicle door. No warnings or visible signs or lights. Problem has not been inspected. I did not have the time or funds to take my vehicle in to a shop they would charge me too much for the issue.

Reported

Oct 2025

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The Left driver side rear suspension toe link broke on expressway, resulting in loss of control had to aggressively steer out of a spin. Car was undrivable and had to have towed and repaired, had passenger side rear suspension toe link go bad in December of 2024. Repair documentation available upon request.

Reported

Oct 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Rear view camera displays upside down or distorted

Reported

Sep 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

My backup camera is experiencing the same issues as the rest of the recalled Ford vehicles. None of the recalls cover my year. The camera displays as upside down, and no longer has any of the digital guides it had before it flipped. When I asked the dealership they said most likely hardware and that we would need to replace the camera. I don't see why I have to pay to replace the camera when this is part of a recall for the same vehicle, just a different year. It makes me nervous in parking lots and coming out of my driveway.

Reported

Sep 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The backup camera on my Flex has stopped working. It displays a scrambled image or nothing at all and an error message saying the ‘camera is not available’. This is dangerous, as I could back up and injure someone. I see Ford has a recall underway for millions of vehicles with this problem and the fix is a software update. I suggest NHTSA look into including the Flex in the recall, because this appears to be the same problem.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The B pillar trim on our 2018 ford flex has detached and flew off the vehicle while driving on the interstate. Both front and rear habe detached and become hazards.

Reported

Aug 2025

Incident date

Dec 1969

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact stated that the back-over prevention camera frequently failed to operate as needed. The contact stated that the camera displayed a blank or distorted image while the vehicle was shifted into reverse(R). In addition, the back over prevention camera screen remained displayed while the vehicle was in drive(D). The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was notified of the failure and the contact was provided the same information as the dealer. The contact was provided a case number and was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was unknown.

Reported

Jul 2025

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The rearview camera for parking assistance displays a blank, distorted, or inverted image when in reverse. The camera itself was replaced back in 2022, but before it was replaced, the same issue occurred. The car was taken to a Ford dealership for replacement. They were aware of this issue back then a thought a camera replacement would fix the issue. Unfortunately, the camera replacement didn't remedy the issue. A few months later, the rear view camera was having the same issue. It is a safety issue because when I am in reverse, sometimes the camera is inverted (or upside down), sometimes the camera is blank, and sometimes it is completely distorted. There was no warning lamps, messages or any other symptoms prior to the failure. Recently, I saw that Ford is recalling vehicles with the same issue (even the 2019 Ford Flex which is a year newer than mine).

Reported

Jun 2025

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

Keypad on driver’s side door became dislodged on the highway, flailed around, hitting the side of the car and window in the process. It then proceeds to break in half and flies off going down the highway. Then since the bottom half is still plugged in, it was flopping around and hitting the car while going down the highway. Extremely dangerous

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

While driving in a 35mph zone, a complete loss of braking was experienced while coming up to an intersection. The vehicle was unable to stop, not even emergency brake function worked. An independent service center did a postmortem of the brake caliper and confirmed the fastener failure of the caliper bracket. The caliper fasteners sheared off inside the caliper resulting in the caliper piston falling apart while driving. This resulted in complete brake malfunction, and brake fluid leakage. There was no warning or message for this failure. The brakes experienced complete failure without warning.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

Back up camera is showing up distorted black on the screen with a magnifying glass. I can not see to backup.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

As stated in the current 2019 Ford Flex recall; the rear camera system either flickers intermittantly or does not work at all - leaving a significant blind spot at the rear of the vehicle. NHTSA Recall ID Number :24V951 Manufacturer :Ford Motor Company Subject :Rearview Camera Image May Not Display MakeModelModel Years FORDFIESTA2019 FORDFLEX2019 LINCOLNMKT2019

Reported

Jan 2025

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

Backup camera goes from working to blue screen when backing up. I've reset the settings but continue to have the same issue. Very dangerous. It's the same issue/problem that you just fined Ford $165 million dollars. The models covered by the Ford recall included the 2020 Ford Edge, Escape, Expedition, Explorer, F-150, Mustang, Ranger and Transit, as well as the Lincoln Corsair and Nautilus. Why isn't this 2018 model included in the recall by Ford? How do I get it covered? Seems arbitrary that the recall ends with 2020 models.

Reported

Nov 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

There is a recall 20s04. I was told my car is outside the building date. However, the toe bar snapped. What do I do to get my car entered into the recall, as this is the exact problem it was recalled for

Reported

Nov 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact stated that while her husband was driving at 75 MPH, the vehicle lost power steering functionality. The contact was unsure whether a warning light was illuminated. The driver pulled to the side of the road. The vehicle was towed to an unknown dealer, where it was diagnosed that the steering gear had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 75,186.

Reported

Apr 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Ford Flex. The contact stated while driving 30 MPH, the contact lost control of the vehicle with an unknown yellow warning light on the instrument panel. The contact's partner was called to the scene and upon inspection of the vehicle, both rear wheels were misaligned. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with a fractured toe link. Upon investigation, the contact discovered NHTSA Campaign Number: 20V072000 (Suspension) which was linked to the failure. The dealer and the manufacturer were notified of the recall. The contact was informed that the VIN was not included in the recall and a case was filed with the manufacturer. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 83,000.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

I was waiting for my stop light to turn green at 39th street and southwest traffic-way, when my light turned green I started pulling through the intersection. I noticed a car coming towards me on southwest traffic-way at a high rate of speed. I hit the breaks thinking that this person is not going to stop. The vehicle proceeded to run the red light and hit the front passenger side of my vehicle at a high rate of speed and sent my 2018 Ford Flex spinning through the intersection. Not a single airbag went off in my vehicle, that is terrifying to me being a father of 3 young children I am blessed that they were not in the vehicle when the accident happened. The police showed up on the scene within minutes of the accident, the other driver took off running on foot. The police seemed confused as to why my airbags didn’t deploy, as well as the tow truck driver that hauled my vehicle away. The main component that I am reporting is that the airbags did not work or deploy, as a standard safety measure in vehicles I believe that is a big safety problem. The vehicle has been marked as a total loss by insurance.

Reported

Mar 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

Crash

The cars rear toe link broke while driving. It cause the vehicle to go out of control and wreck I to the guard rail. Another motorist hit the car as it was wrecking. The local Ford dealership confirmed that the rear toe link failed and replaced them with redesigned ones that are safer. I had to pay for this repair, the tow charges and my insurance is fixing the other car that hit me.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

Crash

The contact owns a 2018 Ford Flex. The contact stated while driving approximately 60 MPH, the suspension suddenly failed causing the rear end of the vehicle to become unstable and the vehicle fishtailed. The driver was able to drive to the side of the roadway and stopped the vehicle. The vehicle was towed to the residence and upon inspection it was discovered that the rear passenger’s side toe link had fractured. The local dealer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 20V072000 (Suspension). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 57,000.

Reported

Sep 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

The contact's wife owns a 2018 Ford Flex. The contact stated that while driving at an undisclosed speed, the front driver's and passenger's side wheels went left while turning left; however, the rear driver's and passenger's side wheels were going in the opposite direction. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The contact related the failure to NHTSA Campaign Number: 20V072000 (Suspension) however, the VIN was not included in the recall. The failure mileage was approximately 70,000.

Reported

May 2022

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

Hands-free connection to phone-Bluetooth. This happened a year ago. I believe around Sept 14th 2020. 6 days after warranty expiration the Sync3 hands-free system died on my Flex. I only had 32000 miles at that time. It was touted as a great safety feature when I purchased the car brand new. I live in Branson Mo where every road is curvy and drops off into ravines. The system is totally inoperable. Called Ford 800 number, they checked and told me they would not do anything with it. Talked to the local dealer and they said they only get so much goodwill money from Ford each year and since I didn't buy it from them they were not going to do anything. I used to live 8 hours north. Say it needs an APIM module. Well a couple months after that went out my backup camera fails to work about 20 percent of the time. DIstorted wavy screen, can't see anything. 2 safety features that are a joke when they don't work. Ford has multiple recalls on different years for the same systems. I am available to contact and inspect the car at any time.

Reported

Dec 2021

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

TOE LINK SNAPPED. Driver rear.. Then passenger rear a few weeks later. The driver almost lost control of vehicle.

Reported

Nov 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

On 7-28-21, the Right Rear Toe Link Broke while I was driving, the wheel was sticking out and could not be driven. I have the old broken part and loose part. On 7-30-21, I had the broken part on right rear replaced and the Left rear part was loose and replaced also. As far as safety goes, it had to be towed to shop to get off the road, and could not drive. On 6-17-21, I took my car to Tom Holzer Ford in Farmington Hills, MI, to be inspected, because I was hearing a clunking noise on the right back side of the vehicle. After the serviceman at Tom Holzer test drove the car, They informed me the steering and suspension were okay. I have the paperwork stating it was okay. I have been leasing this car for 3 years and was now going to buy the car after my lease was done. I took it in to make sure, if there was a problem, it would be taken care of under 3 year warranty. I purchased the Flex on 7-19-21. And On 7-28-21, the Toe Link broke. I was not told that I should have taken it to a Ford Dealer, if something broke. But I did ask my Salesman, at the time I bought the car, if they would take care of the problem, if something broke in the near future. He said to contact him, and he would see what would they could do. I had to pay $95.00, to tow it 5 miles, to White Lake Auto Repair, which is 1 mile from my house. The total of the repair was $485.00, completed on 7-30-21. The service manager, at Tom Holzer, said Ford will not reimburse me. He said I should have brought the car to their dealership. My Husband worked for Ford for 42 years. We have been a loyal Ford family all these years, and have never had a problem like this. Being that I had the car checked out before the 3 year warranty, and the service department said it was okay, I feel I should be reimbursed for the repair, whether I took it to them, or to a Repair shop near my home, which we totally trust. Also, there were no warning lights or messages that came on in the car.

Reported

Aug 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING THE VEHICLE (IT WAS IN MOTION), ON HWY 290 (NEAR MANOR, TX), THE STEERING ON OUR 2018 FORD FLEX SEIZED UP AND THE CAR WAS IMPOSSIBLE TO TURN. DUE TO COMPLETE LACK OF STEERING, THE CAR WAS AN IMMEDIATE DANGER TO DRIVE AND IT WAS EXTREMELY DIFFICULT TO GET SAFELY OFF THE ROAD, BUT MY HUSBAND WAS ABLE TO DO SO. HE WAS LUCKY TO AVOID A MAJOR COLLISION. THE NEXT DAY WE CALLED FOR THE CAR TO BE TOWED TO THE DEALER. THE TOW TRUCK DRIVER WAS ABLE TO START THE CAR WITHOUT ANY ISSUE. WITH EXTREME MANUAL FORCE APPLIED, THE TOW TRUCK DRIVER WAS BARELY ABLE TO TURN THE CAR ENOUGH IN ORDER TO GET IT ONTO THE TOW TRUCK. ONCE THE CAR WAS RECEIVED BY THE DEALER, THE SERVICE ASSOCIATE CONFIRMED THIS 'STEERING FAILURE' WAS A PROBLEM THEY HAD SEEN COME UP A FEW TIMES IN THE PRIOR WEEKS WITH OTHER FORD MAKES AND MODELS. THEY SAID IT WAS A COSTLY REPAIR AND I SHOULD BE LUCKY BECAUSE WE BOUGHT THE EXTENDED FORD WARRANTY PROGRAM AND THEY WOULD CALL ME LATER TO CONFIRM AFTER A DIAGNOSTIC WAS COMPLETED. LATER THAT DAY THEY CALLED ME AND SAID THEIR DIAGNOSTICS CONFIRMED THE STEERING FAILURE, THAT IT WAS COVERED BY WARRANTY AND MAY TAKE A FEW DAYS AS A MAJOR REPAIR FOR THE STEERING SYSTEM. 3 DAYS LATER, THEY DENIED ANY STEERING FAILURE, AND CLAIMED IT WAS A FAILED BATTERY INSTEAD. DESPITE OUR COMPLAINT, THEY CHARGED US $500 FOR A NEW ONE. AS A RESULT OF THIS SITUATION, WE SOLD THE CAR (AS A DEATH TRAP), CANCELLED OUR FORD EXTENDED WARRANTY AND SOLD ALL OF OUR FORD STOCK. I HOPE SOMETHING IS DONE ABOUT THIS BEFORE THEIR STEERING FAILURES KILL INNOCENT PEOPLE. IF I SEE A FORD ON THE ROAD, I WILL BE GIVING THEM A WIDE BERTH.

Reported

Dec 2020

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

FLEX IS A SUPER LONG VEHICLE WITH LARGE REAR LATCH DOOR THAT ACCESSES BACK HALF OF CAR. TODAY, TAKING DOG TO VET, PUT HIM IN CRATE IN BACK, BEHIND ANOTHER CRATE, THROUGH REAR DOOR. HOWEVER, BATTERY WAS DEAD. NOW NEEDED TO GET DOG OUT TO GO IN ANOTHER VEHICLE -- BUT REAR DOOR LOCKED AND THERE WAS/IS NO WAY TO OPEN THE BACK UP TO GET HIM OUT WITH DEAD BATTERY. ONLY WITH ELECTRICITY. SO I HAD TO TAKE OUT BOTH CRATES AND GET HIM OUT THROUGH THE FRONT -- LONG PROCESS. IF THERE HAD BEEN EMERGENCY, HE'D BE DEAD. DANGER -- NO MECHANICAL WAY TO OPEN BACK ACCESS DOOR OF VEHICLE! NOT EVEN EMERGENCY LEVER OR KEY. I CHECKED WITH FORD.

Reported

Oct 2020

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.

Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.

Risk: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.

Remedy: Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027.Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.