2015 Ford Flex

Rear Camera no working. This Ford recall has been out for 3 years now and we still cannot get a remedy for our vehicle!

Reported

Jun 2026

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

See attached document for complaint.

Reported

Jun 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

Rear (Backup} camera malfunctioning. Recall 25V6595. Two (2) Dealers state that there is no recall (Fritt's Ford, Raceway Ford Riverside Ca). VIN [XXX] This is ongoing. There was no accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While reversing, the back over prevention camera image appeared upside down, or the message “Camera Not Available" was displayed. The vehicle was not repaired. The failure mileage was 160,000.

Reported

Jun 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions, while in reverse (R), the image was flipped upside down or the screen was blank. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

Reported

Apr 2026

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that upon purchase from an independent local dealer and shifting into reverse(R), the rearview camera failed to display a clear image. The screen was black. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

Reported

Apr 2026

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that back over prevention screen was black while shifted into reverse. The approximate failure mileage was 115,000.

Reported

Apr 2026

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

My 2015 Ford Flex is affected by recall 25V695 for the rear view camera inspection. I contacted my local Ford dealership to have the recall addressed and was told that no remedy parts are available at any dealership. They could not provide a timeline for when parts would be in stock. This vehicle is part of my commercial fleet and cannot be operated or rented until the recall is resolved. I am losing over $1,200 per month in revenue because Ford issued a recall with no fix available. Owners should not be forced to absorb open-ended financial losses because the manufacturer cannot supply the parts needed to complete its own recall.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera intermittently failed to operate before the back over prevention camera permanently failed to operate. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.

Reported

Mar 2026

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back-over prevention camera shut off intermittently. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000.

Reported

Mar 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated that in the past 6 months, the rear-view camera was frequently inoperable. The contact stated that the failure of the camera was intermittent at first. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted once the failure became more frequent. The camera failure became more frequent, and the contact was advised that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

Reported

Feb 2026

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

Reported

Feb 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated that the rear-view camera image was displayed upside down or sideways and was intermittently flashing. The contact experienced dizziness while viewing the camera display. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the camera was inoperable. There were no warning lights illuminated. The local dealer was contacted and stated that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was called, but there was no response, and the call went to voicemail. The failure mileage was unknown.

Reported

Feb 2026

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that while in reverse(R), the rearview camera would display a blank or distorted image. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was unknown.

Reported

Dec 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera went black or displayed a message to the driver to see the dealer. The dealer was contacted and confirmed that parts had been ordered; however, parts were not received, and the contact was still waiting for parts to be provided. The manufacturer was not made aware of the issue. The failure mileage was approximately 123,000.

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated that the back-over prevention camera image was displayed upside-down. There were static lines on the screen, and the camera became inoperable. The message to “Contact Dealer” was displayed. The local dealer was contacted, and it was determined that the camera needed to be replaced. The dealer informed the contact that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

Reported

Sep 2025

Incident date

Jan 2017

Mileage

Not provided

Outcome flags

None reported

I am having the same issues that were recalled in the 2019 Ford Flex backup camera. My 2015 Ford Flex backup camera is malfunctioning, going black, flipping the image and flashing randomly. It has progressively gotten worse.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

I contacted Ford about my issue when I learned that recalls on other Ford products were issued for my fault. I was told that there was no recall for this issue and they would only fix it if I paid for it. Since then a recall for 2015 Ford Flex has finally been issued. My 2015 Ford Flex is experiencing backup camera issues the same as reported in the 2015 Flex recall issued earlier this year. I have talked to local Ford dealers as well as Customer Recall Support. They all say that since it is not included in the recall list they will not fix it. I will have to pay for diagnosis plus any repair costs. Since this is already stated to be a Safety Issue, I feel that it should be fixed by the manufacturer. Just because they did not include my VIN in their recall list should not be an excuse for not fixing the Safety Problem. I asked for a list of the serial number range of the recall but they would not provide. When I requested to speak to higher management they also declined to give me that information as well. I have been involved with high volume manufacturing for over 50 years and know that although every attempt to quantify a range of products with a certain defect may be made, it is not possible to 100% guarantee that there is not an outlier in the distribution. As the watchdog for defective automotive product (especially Safety Issues) I feel that NHTSA should be involved and assist me in getting Ford to correct this Safety issue.

Reported

Sep 2025

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

back up camera works intermittently. black screen, camera not available, works for short period of time then goes blank, and upside down camera have all been exhibited .

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated that while reversing, the back-over prevention screen failed to function as intended. Additionally, the message “Camera not Available” was displayed. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

Reported

Aug 2025

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Steering Service Fault and Avancetrac Service popped up while driving, vehicle has 110k miles. Lost all power steering, so we pulled off into the closest parking lot. Code U3000 pulled up with a code reader, waiting to have vehicle towed to Ford for a solution.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact state that while driving on two occasions at undisclosed speeds, the vehicle lost power steering functionality and the steering wheel became very stiff. The "Power Steering Assist Fault" message was displayed. During the first failure, the contact pulled over to the side of the road and the vehicle was towed to a dealer; however, failure was no duplicated. The contact stated that during the second failure, the vehicle was taken to the residence. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.

Reported

Jul 2025

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The back up camera has been malfunctioning for nearly two years; if T something that happens randomly I contacted Ford and they said it’s my responsibility to get it repaired because it’s not an issue on our 2015 Ford Flex when in fact many 2015 Ford Flex were recalled for the same issue I have images of the malfunction proving the problem

Reported

Jun 2025

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The rear backup camera works intermittently and often the screen will display a message that 'Camera is unavailable. Please contact your dealership.' At this point, the camera does not work and the screen will not display the view.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated while reversing, the back-over prevention camera displayed a black screen. The contact stated that the failure had occurred several times. The contact stated that occasionally the images were displayed upside down. In addition, the contact stated that occasionally the back over prevention camera failed to turn off. The vehicle was taken to the dealer where it was diagnosed with back over prevention camera failure. The contact was informed that the option was to recalibrate the software or replace the back over prevention camera. The vehicle was repaired. The contact stated that the recalibration was performed; however, the failure reoccurred. In addition, the contact stated the vehicle was previously taken to the dealer several times due to persistent failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not included. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

Reported

May 2025

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated while driving at an undisclosed speed, the back-over prevention camera did not function as intended. The contact stated that the back-over prevention camera displayed an upside-down image. In addition, the contact stated that the back-over prevention camera did not deactivate for several minutes after the contact completed reversing. The vehicle was taken to the dealer where it was diagnosed with back over prevention module failure. The contact was not informed of the repair; however, the contact was advised that a recall repair would be available soon. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,500.

Reported

May 2025

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

My backup camera will show a blank and or distorted image or the camera will be inverted so when I back up, everything is upside down. There is a recall already for this, but it is for the 2014 and 2019 Ford flex not the 2015.

Reported

May 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated while reversing, the rearview camera image displayed was upside down and the image was distorted. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the VIN was not included. The local dealer was called, but there was no response. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 73,000.

Reported

Apr 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

Backup camera screen is either black or upside down. It’s been like this for awhile and can’t always see what’s behind me. Available for inspection.

Reported

Jan 2025

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

Car lost power while driving on interstate CIL indicates P0171 P0174 codes

Reported

Jan 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated that while the vehicle was shifted into reverse, the back-over prevention camera screen image displayed an unknown service error message, showed an upside-down image, and displayed a blacked-out image occasionally. No warning light was illuminated. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired due to the costs. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

Reported

Jan 2025

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

Rearview camera issues- Camera does not come on 90% of the time. Will get an error that camera requires service. I brought this ford's attention when a similar recall went out on the Bronco, as I also own a Bronco. I was advise a there was no details available

Reported

Oct 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated while driving 45 MPH, the message "Steering Assist Loss - Service Now" was displayed. The contact stated that the vehicle lost power steering functionality while driving 20 minutes later. The contact pulled over to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the dealer for diagnosing testing. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 183,000.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

On [XXX] I was driving on the freeway when suddenly my car dash warning appeared “ no power steering assist, pull over safely. The power steering completely stopped working- on [XXX], took to Ford Dealership where it was confirmed with code U300:49 48. The steering gear was replaced . The car stopped functioning while driving on freeway and was dangerous to try to control and get to safety, car was not able to stay in lane due to no steering control whatsoever. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Mar 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

Few months back the car stopped working. I took it to repair shop (#1), and they told me I needed to replace the battery. I had them install a new battery, and the car started again. Couple of days later, the car was dead again, so I jumped it. I jumped it about 3 more times, within 2 weeks, so I decided to take it back to the same repair shop, and they told me maybe I got a defective battery, so I exchanged battery for a new one, again. Few days later, the car was dead again, so I took it to another repair shop (#2), and explained the problem. They told they'll run a diagnosis and would let me know They kept it for 4 days, and the end result was; the car started every time they tried it. The car would run for few days, then the same thing wold happen - completely dead! I took it to a different repair shop (#3), and again, they told me they run it everyday, and they could not find anything wrong. All three repair shops said their machine did not come up with any code. All fuses and relays tested OK. It has been over six months, and I am still having the same issue. 2 or 3 days, and the car is completely dead. I don't drive it as much now, because I am afraid the car will die on me at any time, without notice. From what I've read, I think my car has a "parasitic drain" somewhere.

Reported

Jul 2023

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated while driving at various speeds, the vehicle made abnormal grinding sounds. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed but no issues were found. The dealer sprayed rust off the exhaust. The contact stated that while driving 50 MPH, there was a loud banging sound coming from under the hood before losing control of the vehicle. The contact was able to regain control of the vehicle and veered to the side of the road. The contact noticed an abnormal burning odor. The dealer was notified of the failure and advised the contact to tow the vehicle to their location. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit (PTU) had exploded. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.

Reported

May 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

FUEL PUMP CONTROL MODULE SYSTEM FAILURE. DIAGNOSTIC CONFIRMED WITH FORD DEALER

Reported

Jan 2023

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

I was exiting the interstate and an error message came up in mid turn and I lost my power assisted steering causing me to almost hit the concrete divider.

Reported

Dec 2022

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated while driving 65 MPH, the steering wheel seized. The vehicle was towed to the residence. The contact related the failure to a faulty steering control module; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

My power steering failed with out warning while turning off of an off ramp. I have had the car repaired it needed and entire steering rack. It only had 60,000 miles on it at the time. I almost wiped out bad. It was all I had to continue to drive it to a safe place.

Reported

Jul 2022

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated that after restarting the vehicle, the "Steering Assist" and "Advance Track" messages were displayed and the steering wheel was very difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the rack and pinion was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 80,000.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

We were on the way back from the grocery store on September 4th, 2021. We were traveling on the freeway at about 60mph when the car suddenly lost power. The only warning light was a wrench on the display. All electrical power remained on but there was no engine power and no acceleration. We were fortunate there was a shoulder where I was able to pull over. I coasted the car down the exit and onto a street away from traffic. I waited about 10 minutes, turned the car off and turned it back on and it started. The wrench light on the display was off. I called the local Ford Dealership and the Service Advisor said there were no recalls and that I would need to pay for a diagnostic check. The issue has not reoccurred.

Reported

Sep 2021

Incident date

Sep 2021

Mileage

Not provided

Outcome flags

None reported

A Ford Lincoln dealer installed a new Battery Cable Assembly (Part DA8Z*14300*BA) in my 2015 Ford Flex on 8/5/2021. After 20 miles of driving in two trips the power steering failed at the start of a third trip on 8/6/2021. I struggled to get the vehicle to a parking lot and turned it off. The yellow image of a car skidding had appeared on the information display. I turned the vehicle back on and the steering operated as normal. I drove the vehicle again on 8/8/2021 and it operated as normal. It is necessary for Ford to inform all owners of this issue as it could result in an accident if a driver is not aware of the potential for a power steering failure.

Reported

Aug 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Reported

Jul 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact stated while driving 25 mph, the power steering failed not allowing the contact to steer the vehicle. The contact stated that the power steering assist warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with the power steering assist needing to be replaced. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 96,000.

Reported

Jul 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 20V072000 (SUSPENSION) however, the part to do the recall repair was not yet available. The contact called two local dealers and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts Distribution Disconnect.

Reported

May 2021

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2015 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO FORD OF OCALA, INC. (2816 NW PINE AVE, OCALA, FL 34475) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

May 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

THE POWER STEERING SYSTEM REVERTS TO MANUAL STEERING MODE DUE TO THE POWER STEERING CONTROL MODULE (PSCM) DETECTING A MOTOR POSITION SENSOR FAULT. IN MANUAL STEERING MODE THERE IS STILL A MECHANICAL LINKAGE BETWEEN THE STEERING WHEEL AND THE ROAD WHEELS, ALLOWING STEERING CONTROL TO BE MAINTAINED. WHEN THIS CONDITION OCCURS, A MESSAGE DISPLAYS IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND A CHIME SOUNDS TO INFORM THE DRIVER. LOSS OF POWER STEERING ASSIST REQUIRES GREATER STEERING EFFORT, ESPECIALLY AT LOWER SPEEDS, WHICH MAY INCREASE THE RISK OF ACCIDENT. THIS HAS OCCURRED ON THREE OCCASIONS. ALSO SEE FORD RECALL 15S18.

Reported

May 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."

Risk: If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.

Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.

Risk: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.

Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.