2016 Buick LaCrosse

On June 22,2026, I was involved in a frontal impact collision while traveling at approximately 35 mph. The vehicle suffered a catastrophic failure of the entire occupant restraint system. Despite a severe, high-speed frontal impact, the frontal airbags failed to physically deploy, and the seatbelt pretensioners failed to tighten, leaving the seatbelts completely loose. Crucially, the dashboard instrument cluster displayed a message indicating that an airbag deployment event had occurred. A check of the VIN shows no open recalls, meaning the GM SDM software update (NHTSA Campaign 16V651000) was likely marked as completed by a prior owner. However, the system completely failed to function as designed during a major crash, mimicking the exact symptoms of the original defect. The vehicle is currently held at a private tow yard pending an insurance investigation and an Event Data Recorder (EDR) download.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

Crash

While driving down the road goin around 45 mph all of a sudden my steering wheel got so stiff I could hardly steer the car off the road and out of traffic. I didn't hit anything, my power steering just stopped. I put the car into park and turned off the ignition after a few minutes I started it back up and my steering was back to normal. This has happened to me 2 times driving my 2016 Buick Lacrosse Sport. It's Dangerous and Honestly if your not paying attention it can cause a accident.

Reported

May 2026

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Buick Lacrosse. The contact stated that the fuel pump was previously replaced due to the vehicle stalling while driving. The contact stated that the tailgate unintendedly opened while the vehicle was parked and turned off. Additionally, the vehicle jerked while driving from a complete stop, and the vehicle hesitated and shuddered while driving at various speeds. An unknown warning light was illuminated. OnStar was contacted and informed the contact that a DTC for the ABS was found. The vehicle was taken to an independent mechanic, where it was repaired for ABS failure; however, the failure persisted. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was test-driven. The mechanic diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The contact stated that the transmission was previously replaced twice due to the failure. The mechanic advised the contact to get rid of the vehicle. The vehicle was not yet repaired. The dealer and the manufacturer were not notified of the failures. The failure mileage was approximately 99,000.

Reported

Feb 2026

Incident date

Feb 2018

Mileage

Not provided

Outcome flags

None reported

Trunk lid latch disintegrated, and lid flipped open without warning. Driver vision immediately obscured, leaving trunk contents to be easily dislodged and become hazardous to other motorists; will not secure.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

Cars shudders 20-30 MPH. Started last year, I needed to get my wife for cancer treatments. Basically, shifted the car manually.

Reported

Apr 2025

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Buick Lacrosse. The contact stated that occasionally while his wife was driving in rainy or snowy conditions, the check power steering warning light illuminated. The contact stated that after it had stopped raining or snowing, the vehicle regained power steering functionality. The contact stated that the failure had occurred on several occasions. The contact stated that a dealer was not contacted. The vehicle was taken to a dealer where it was diagnosed; however, the diagnostic result was unknown. The contact was informed that a code for 19-NA-182 could be reset, and that there was no failure found with the steering. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 81,000.

Reported

Apr 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Buick LaCrosse. The contact stated that occasionally while driving at undisclosed speeds, the air bag warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the driver’s side air bag needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

Reported

Jan 2025

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

Diagnostic trouble code P0442. Evaporative emission system leak detected indicated by check engine light on.

Reported

Jan 2025

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

My steering wheel is locking up as I am driving . Very scary and dangerous where my dealership I lease car from (sunset dealership).,Lompoc,CA has found no codes dealing with the situation twice.

Reported

Jul 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Buick LaCrosse. The contact stated while driving 35 MPH, the vehicle lost power steering functionality. The check engine warning light was illuminated. The contact was able to drive to the residence. The vehicle was towed to the dealer, where the failure was diagnosed as a glitch, and the Power steering control module (PSCM) software update was performed; however, the failure recurred. The dealer was contacted and advised the contact that the electric power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 106,000.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

I lost power steering while driving 70 mph on a two-lane highway in Wyoming. There were no warnings before the incident, but a Service Power Steering light came on at the same time it quit working. One mechanic shop did a diagnosis on the car. I was told that the Electric Gear Power Steering Motor needs to be replaced along the whole Rack and Pinion that it's attached to has to be replaced because of the way it's designed. I found out that 2,000 of these same model and year of cars had a recall on them for this exact problem, but my car's VIN wasn't included in that recall. After doing thorough research on the internet, I have found that this is a common issue with these cars, and it's obvious that the manufacturer should have included more cars in the recall. I have just turned 77,000 miles on my car, and I have been given a $4,000 estimate to get it repaired. It is completely undrivable at this time.

Reported

Dec 2023

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

While navigating a curve, my power steering quit, nearly causing me to hit an oncoming car in the opposite lane. I stop and search the car for issues but found none. The care returned to normal steering and two days later, I had a vehicle pull out in front of me, while quickly avoiding the other car, my power steering quit working again. Luckily, I was able to overcome the steering but it certainly shocked me. This is a most definite safety concern that must be looked at closer before someone seriously gets hurt.

Reported

Nov 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

See attached document from complainant

Reported

Oct 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

Adaptive cruise control dropped out, taking along with it the ABS (warning light), Stabilitrak (handling system) (warning light), Collision prep (message). Dealer states the ABS computer module failed, now in process of finding a replacement. Meanwhile, the ABS, cruise control, and other systems mentioned here are inoperative. It may well be that this may be considered to be a component failure, not an inherent safety issue but under some driving conditions it is clearly a safety consideration.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

I was driving on a main street. Received Power Steering Fluid message and then steering well locked up. Could not manuever it. Had to pull over to call for assistance, to no avail. The manual states it is a electrical power issue. I've taken this car in numerous of times for various services, specially the "jerking" of the car. I've discovered there was a recall for the Power steering today was announced a few years ago but never gotten a letter to have mine checked. I just recently picked my car up from servicing and there is no notation of needing power steering fluid. I feel like this is a dangerous issue especially if had locked up on the highway!

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

control module,left and right rear wheel speed sensors

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

This concerns our 2016 Buick LaCrosse. We leased the car late in 2016 for 3-1/2 years, then purchased it including an extended warranty. Two problems occurred. First the fuel supply line to the engine began leaking, leaving a gasoline odor inside the car. We took the car to our dealership and had it repaired. We told the dealership we purchased an extended warranty with the car and were told this repair was not covered! We had to pay ±$471 out of pocket which we don't agree with. The second issue is the Return fuel supply line which let loose when starting the car, (weeks later) spraying gas all over the garage floor. I opened the hood to check the problem and tried starting the engine again. There was a small fire which I extinguished immediately. We had to have the car towed to the dealership to get it repaired a second time for fuel line issues. This time it cost us ±$978 out of pocket to get it fixed. They said again extended warranty did NOT cover this problem. I am told by a GM executive that GM has a separate warranty (10yr) for EPA fuel & emissions compliance that should have covered this situation, yet the dealer charged us for the repairs. I have also heard that NHTSA has a similar regulation which I would like to know more about.

Reported

Feb 2023

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

Fire

The contact owns a 2016 Buick Lacrosse. The contact stated while attempting to drive from a complete stop, the steering wheel locked, almost causing a collision. A message indicating power steering failure was displayed. The Police Department assisted the contact with driving the vehicle to the side of the road. The contact stated upon turning off and restarting the vehicle, the power steering responded as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the Power Steering Control Module (PSCM) needed to be updated. The vehicle was repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure via mail. The failure mileage was approximately 23,098. The contact stated that she paid for the repairs according to the Technical Service Bulletin that applies to her vehicle.

Reported

Jan 2023

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Buick Lacrosse. The contact stated that when she started her vehicle, the automatic collision unavailable, and oil leak warning message illuminated. The contact stated the warning lights were then unilluminated. The contact stated that the following day while the vehicle was parked and turned on, the power steering warning light illuminated and the steering wheel seized. The contact stated she called a tow truck to tow the vehicle to the local dealer and while she waited she was able to steer the steering wheel; however, she did not feel safe driving the vehicle and it was then towed to a local dealer. The dealer informed the contact that the diagnosis was that the vehicle needed to update the power control module(PCM) software. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact the failure was not covered under the warranty. The failure mileage was 92,968.

Reported

Sep 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

At highway speeds with the Adaptive Cruise Control engaged, the brakes are heavily applied when other vehicles or obstructions are not observed. ACC engaged on controlled access highway no vehicles or obstructions and random hard braking takes place. Vehicle has been taken to the dealer numerous times for this condition and dealer reports no problems.

Reported

Sep 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

Vogue Custom Built Radial VIII Tire size: 235/50/18 While driving on the Highway, I experienced a Tire blowout on my front passenger side of the vehicle that also led to vehicle damage. I have pictures of the tire post blowout with a gaping hole in the middle of the tire and the tread completely fallen off. This Incident put my life and others at risk as I was forced to pull my vehicle to the side border of the highway to avoid incoming traffic. This Incident occurred 7 months after I had my tires serviced at my local tire shop where they verified that 2 of the 4 tires were experiencing splitting on the sidewall and tread. I got those 2 tires replaced with the same vogue tires and they were moved to the back of the vehicle. The other 2 tires were ok to drive on. This background information highlights what I believe is a manufacturer's defect with the tendency that these Vogue tires have to split and deteriorate. I believe that the front passenger tire that blew out on the highway, likely experienced the same effects that required me to replace 2 of the tires just 7 months ago. These tires are dangerous for anyone to drive on due to this manufacturer's defect. They have less than 60,000 miles of mileage on them, they were properly inflated, and I did not receive any vehicle warning signs or see any indicators on the exterior of the tire. I am also a person that services their vehicle routinely. My hope is to help others avoid the risks that come with these tires which could have cost myself and others their lives.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

When braking from 50 mph or 40 mph coming to a stop my car jerks and it’s very hard to stop it uncomfortable hesitation, Jerk, or lurch. Almost caused accident twice where I couldn’t stop the vehicle this is very unsafe for me and my family also transmission downshifts and up shifts are really hard in this vehicle

Reported

May 2022

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Buick Lacrosse. The contact stated that upon reversing, he noticed that the steering wheel had lost power steering functionality. The “Power Steering Failure” warning light was illuminated. The contact stated that he was able to forcefully steer the steering wheel and drove to his residence that was not too far away. The contact stated that the next day, he restarted the vehicle and he noticed that the vehicle had regained power steering functionality. The vehicle was towed to the dealer who diagnosed that the power steering control module had failed. The dealer reprogrammed the power steering control module. The contact drove the vehicle to his residence. The contact referenced NHTSA Campaign Number: 17V116000 (Steering) however, the vehicle year was not included. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 28,000.

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

The right side power mirror changes position by itself, it only seems to occur when starting vehicle. It will change even if the correct position is entered into the memory. It happens numerous times in a day or not at all. And I took it in for service, the dealer said there is nothing wrong, we cannot duplicate the issue. So they could not fix it.

Reported

Oct 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

THE PASSENGER SIDE POWER MIRROR CHANGES POSITION BY ITSELF. ALSO WHEN I HIT A BAD BUMP OR POTHOLE THE DOORS UNLOCK

Reported

Apr 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

SERVICE: POWER STEERING DRIVE WITH CARE AS I TURNED ON MY STREET. AS I TURNED TO PARK THE STEERING WHEEL WAS VERY HARD TO TURN. WENT TO CHECK POWER STEERING FLUID, NO POWER STEERING PUMP. THIS VEHICLE HAS ELECTRIC POWER STEERING, HOWEVER FUSE #23 IS A 10 AM FUSE BUT IT WAS GOOD. THERE IS NO 80 AMP FUSE ON THE BATTERY POST. THIS IS A HAZARD AND SHOULD BE FIXED.

Reported

Jan 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

AT 25 - 30 MPH AND AT 45 - 50 MPH THE CAR SHAKES VIOLENTLY. I TOOK IT TO THE DEALERSHIP FOR A DIAGNOSTIC. THEY SAID THEY KNEW EXACTLY WHAT IT WAS. I NEED A NEW LOWER AND UPPER TRANSMISSION. THAT IS THE RECOMMENDED FIX. THAT IS SOMETHING THAT HAPPENS TO CHEVY TRANSMISSIONS AND THE COST IS $5400. IT SEEMS TO ME THAT IF THIS IS SOMETHING THAT GOES WRONG ALL THE TIME, THAT'S A PROBLEM THAT I DID NOT CREATE. MY VEHICLE IS WORTH LESS THAN THE COST OF THE FIX AND I STILL OWE MORE THAN TWICE THE COST OF THE FIX.

Reported

Dec 2020

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNED A 2016 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE CRASHED INTO A DEER. THE CONTACT MENTIONED THAT THE SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. IN ADDITION, THE CONTACT WAS CONCERNED WITH THE INTENSE EXCESSIVE EXPLOSION FROM THE AIR BAGS CAUSING THE PASSENGER OF THE VEHICLE TO GO DEAF IN WHICH MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO A BODY SHOP. THE CONTACT CONTACTED GROWNEY MOTORS, INC (1160 MAIN ST, RED BLUFF, CA 96080 (530) 527-1034) OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. *BF *AS

Reported

Jul 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

Crash 1 injuries

MY FUEL LINE RUBBED AGAINST A METAL BRACKET IN THE CAR TAKING AWAY THE INSULATION. THE ONLY WAY I FOUND OUT ABOUT THIS WAS BECAUSE I CHANGED THE SPARK PLUGS ON THE CAR. I HAVE ASKED BUICK TO REPLACE THE LINE HOWEVER THEY REFUSED BECAUSE OF HOW MANY MILES I HAVE ON THE CAR.

Reported

Dec 2019

Incident date

Dec 2016

Mileage

Not provided

Outcome flags

None reported

LOTS OF CONDENSATION IN RIGHT HEADLIGHT

Reported

Aug 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT ATTEMPTED TO SHIFT INTO DRIVE, BUT THE VEHICLE FAILED TO MOVE FORWARD. IN ADDITION, WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO MOVE FORWARD. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE CHECK ENGINE WRENCH, TRACTION CONTROL, AND STABILITRAK. IN ADDITION, THE SPEEDOMETER AND TEMPERATURE INDICATORS WOULD GO TO ZERO. ALSO, WHEN DRIVING 50 MPH, THE RPMS WOULD GO UP AND DOWN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO TEXAN GMC BUICK (18225 EASTEX FWY, HUMBLE, TX 77338, (281) 973-3117) SIX TIMES WHERE IT WAS DIAGNOSED THAT MULTIPLE FAILURE CODES WERE FOUND AND THERE WAS A LOSS OF COMMUNICATION. THE DEALER PERFORMED A CALIBRATION AND CLEARED ALL THE CODES. THE VEHICLE WAS TEST DRIVEN AND ALL THE GAUGES WERE AT ZERO. THE FOLLOWING FAILURE CODES WERE FOUND: U0100-U2099-U0140-U0120 (STORED IN TRANS, BCM, PARK BRAKE, FUEL PUMP CONTROL MODULE, ENGINE CONTROL MODULE FAILING INTERMITTENTLY, REPLACE ENGINE CONTROL MODULE ASSEMBLY, PERFORMED PROGRAMMING AND MOBILIZER LEARN AND SETUP PROCEDURES, CLEAR FAULT, AND ROAD TEST). THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

Reported

Aug 2019

Incident date

Apr 2019

Mileage

Not provided

Outcome flags

None reported

2016 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO LOSS OF POWER STEERING. *LD *TR

Reported

Mar 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE DRIVING 3 MPH IN A PARKING LIGHT AND MAKING A SLIGHT TURN, THE VEHICLE ACCELERATED FORWARD. THE CONTACT STATED THAT THE FLOORMAT WAS NOT IN THE CORRECT POSITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ON STAR AND WAS INFORMED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 13,826.

Reported

Dec 2018

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

I WAS DRIVING IN THE CITY INVOLVED IN A CAR ACCIDENT AND MY AIRBAGS DID NOT DEPLOY

Reported

Nov 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

Crash 1 injuries

ADAPTIVE CRUISE ENGAGES ANTILOCK BRAKES IN A RANDOM MANNER EVEN WHEN NO CAR IS IN FRONT OF YOU WHEN THE VEHICLE IS IN MOTION AT A VARIETY OF DIFFERENT SPEEDS. HAS HAPPENED MULTIPLE TIMES FOR SEVERAL MONTHS.

Reported

Oct 2018

Incident date

Jul 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE THE CONTACT'S HUSBAND WAS DRIVING 45 MPH, THE VEHICLE SHOOK AND SWAYED TO THE LEFT AND RIGHT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.

Reported

Aug 2018

Incident date

May 2017

Mileage

Not provided

Outcome flags

None reported

THIS IS TO AMEND COMPLAINT NUMBER 11051891. CAUSE OF UNINTENDED ACCELERATION WAS AFTERMARKET FLOOR MAT INSTALLED BY THE BUICK DEALER! FLOOR MAT HAS DIAGONAL GROOVES MOLDED INTO THE RUBBER IN EXACTLY THE WORST SPOT SUCH THAT THE CORNER OF ACCELERATOR PEDAL CATCHES IN THE GROOVE AND HOLDS THE THROTTLE WIDE OPEN. I GUESS THEY DIDN'T LEARN FROM THE TOYOTA / LEXUS DISASTERS AND DARN NEAR KILLED ME IN THE PROCESS!

Reported

Dec 2017

Incident date

Dec 2017

Mileage

Not provided

Outcome flags

None reported

I HAD PARKED IN THE VISITORS PARKING SPACE AT THE NURSING HOME. I WANTED TO STRAIGHTEN MY CAR IN THE SPACE. WHEN I PUT IT IN REVERSE, MY CAR LUNGED FORWARD AT AN UNCONTROLLABLE FAST SPEED, WENT ACROSS THE SIDEWALK, HIT THE VISITORS PARKING SIGN, WENT ACROSS SOME GRASS, ACROSS THE MAIN SIDEWALK TO THE BUILDING, ACROSS SOME MORE GRASS, HIT THE VISITORS PARKING SIGN ON THE OTHER SIDE, AND ACROSS THE SIDEWALK. I FINALLY GOT IT STOPPED IN THE PARKING LOT BY APLYING THE BRAKE. SINCE MY WHEELS WERE TURNED TO PARK, THE CAR MADE A COMPLETE CIRCLE WITH THE WHEELS STILL TURNED. I BELIEVE THERE IS A DEFECT IN THIS VEHICLE WHICH COULD CAUSE A CRASH OR CAUSE A DEATH!. I WAS FORTUNATE THIS TIME! WHEN WILL IT HAPPEN AGAIN?. CONSEQUENTLY WE HAVE A CAR WHICH WE ARE AFRAID TO DRIVE. I BELIEVE THERE IS A DEFECT OF SOME KIND WHICH CAUSED MY ACCIDENT. THIS IS A BUICK LACROSSE 2016 WITH LESS THAT 5,000 MILES ON IT.

Reported

Dec 2017

Incident date

Oct 2017

Mileage

Not provided

Outcome flags

None reported

FROM STANDING STOP OR WHILE IN MOTION AT HIGHWAY SPEEDS, STOMP THE ACCELERATOR TO COMMAND IMMEDIATE ACCELERATION: ACCELERATOR SOMETIMES STICKS IN WIDE OPEN THROTTLE RESULTING IN UNINTENDED SUSTAINED ACCELERATION. FIRST COUNTER-MEASURE TRIED - SLAP THE GEAR SELECTOR HANDLE TO NEUTRAL POSITION; HOWEVER, ENGINE REMAINS IN WOT CONDITION. SECOND COUNTER-MEASURE - PUSH THE ENGINE OFF SWITCH AND COAST TO A STOP. THIRD COUNTER-MEASURE - STOP THE ACCELERATOR PEDAL AGAIN UNTIL IT COMES UN-STUCK. IN LIGHT OF THE EFFECTIVENESS OF COUNTER-MEASURE #3, I BELIEVE THE FAULT IS IN THE LINKAGE FROM THE ACCELERATOR PEDAL TO THE THROTTLE CONTROL - PROBABLY IN THE ACCELERATOR PEDAL LINKAGE ITSELF.

Reported

Dec 2017

Incident date

Nov 2017

Mileage

Not provided

Outcome flags

None reported

AS I WAS HEADING OUT OF TOWN FOR MY DAILY COMMUTE TO WORK I HEARD A LOUD POP NOISE. I LOOKED UP AND NOTICED MY SUNROOF HAD EXPLODED ABOVE ME. I WAS GOING ABOUT 40 MPH AND HAD NO TRAFFIC AROUND ME. I TURNED AROUND AND HEADED BACK HOME WHERE I NOTICED THAT THE GLASS WAS BENT UPWARD AS IF THERE WAS TOO MUCH PRESSURE IN THE CABIN. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID SOMETHING HAD TO OF HIT IT WHICH I DO NOT BELIEVE BECAUSE THERE WAS NO TRAFFIC AROUND ME AND THE HOLE WAS ABOUT 1FT BY 1FT WITH THE GLASS BENT UPWARD AS IF IT WAS SOMETHING FROM THE INSIDE THAT CAUSED IT TO EXPLODE. I LOOKED UP ON LINE AND NOTICED THAT THE 2015 BUICK REGAL AND CHEVY CRUZE BOTH HAD TO HAVE RECALLS WHERE THEY REPLACED THIN GLASS IN SUNROOFS. TO ME IT APPEARS THIS IS THE CASE FOR MY 2016 BUICK LACROSSE WHERE THE GLASS WAS TOO THIN.

Reported

Mar 2017

Incident date

Mar 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. THE CONTACT STATED THAT THE FRONT HOOD LATCH WOULD PARTIALLY OPEN WHILE DRIVING. THE CONTACT NOTIFIED THE MANUFACTURER REGARDING THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 22,100.

Reported

Feb 2017

Incident date

Jan 2017

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING AT HIGHWAY SPEEDS (65+ MPH) THE INFORMATION CENTER WILL DISPLAY 'REDUCED ENGINE POWER' AND CAR WILL DOWN SHIFT AND ONLY REACH 45 MPH. CAUSING CLOSE TO REAR-END CRASH. YOU HAVE TO LEAVE THE HIGHWAY TRAFFIC IMMEDIATELY AND TURN OFF ENGINE. RE-START ENGINE AND CONTINUE DRIVING. IT HAS HAPPENED TWICE NOW. SEEMS LIKE A SOFTWARE PROBLEM. *TR

Reported

Dec 2016

Incident date

Nov 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. THE CONTACT WAS INVOLVED IN A CRASH. THE AIR BAGS DID NOT DEPLOY AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 16V651000 (AIR BAGS). THE FAILURE MILEAGE WAS 11,500.

Reported

Oct 2016

Incident date

Oct 2016

Mileage

Not provided

Outcome flags

Crash

2016 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO UNOCCUPIED VEHICLE FIRE. *SMD

Reported

Oct 2016

Incident date

Aug 2016

Mileage

Not provided

Outcome flags

Fire

SEVERAL TIMES WHILE DRIVING IN HUMID WEATHER, THE INSIDE OF THE WINDSHIELD HAS QUICKLY FOGGED UP TO THE POINT OF BLINDING ME. THE DEFROSTERS ARE SHOOTING A FOG OF MOISTURE ONTO THE GLASS. I TOOK THE CAR BACK TO THE DEALER TO HAVE THE HVAC CHECKED AND THEY TOLD ME THAT THIS CONDITION WAS NORMAL. SEEMS DANGEROUS TO ME?

Reported

May 2016

Incident date

Apr 2016

Mileage

Not provided

Outcome flags

None reported

RENTED AUTO FROM ENTERPRISE LEASING COMPANY OF ST. LOUIS, DROVE 412 MILES WITH THE SEAT HEATERS ON. WHEN I GOT OUT OF THE CAR I FELT AN INTENSE BURNING SENSATION ON MY LOWER BACK. BEFORE BED MY HUSBAND LOOKED AT IT AND SAID IT WAS VERY VERY RED. I AM A BACK SLEEPER SO I HAD A VERY RESTLESS NIGHT. BY THE NEXT MORNING THE RED SPOTS HAD BLISTERED AND ARE PAINFUL. I CALLED GM CUSTOMER SERVICE TO REPORT THE INCIDENT AND THEY TOLD ME THAT I WOULD HAVE TO TALK TO ENTERPRISE LEASING COMPANY OF ST. LOUIS; WHICH IS JUST RIDICULOUS - ENTERPRISE DID NOT MAKE THE CAR! EVENTUALLY I WAS GIVEN CASE NUMBER 8-1897481531. I HAVE READ OTHER REPORTS OF GM BEING SUED FOR BURNS FROM SEAT HEATERS, GM SHOULD BE REQUIRED TO INSTALL A SAFETY FEATURE TO PROTECT CONSUMERS FROM THIS FEATURE.

Reported

Mar 2016

Incident date

Mar 2016

Mileage

Not provided

Outcome flags

1 injuries

General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Risk: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.

Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.

General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Risk: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.

Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.