2014 Buick Encore

The car only has 54700 I am orginal owner. Drivers seat does not work, Catalytic converter, GM Service Bulletin #43210. Ask if your VIN is affected or if they’ve seen similar failures in 2014 models. This car is a lemon.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Coolant leak and cover gasket failure. Buick has been in the shop multiple times for coolant issues and leaks. Next step is for the shop to remove the entire front end to adequately repair. Constant issue and other complaint relay the same

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Buick Encore. The contact stated while driving at an undisclosed speed, the instrument cluster displayed a black screen. In addition, the low air pressure warning light was illuminated. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The contact was stopped by the Police due to the taillight on the driver’s side being inoperable. The bulb was checked, and the bulb was not blown. The contact stated that the vehicle lost motive power. The vehicle was started; however, the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Buick Encore. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and replaced the 02 sensor. The vehicle was repaired; however, the check engine warning light became illuminated again. The contact had the vehicle towed to another mechanic, who diagnosed the vehicle and determined that the catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the vehicle was towed to another mechanic to be diagnosed. The contact was informed that a cylinder in the engine failed, and the engine needed to be replaced. The vehicle was not repaired. The contact informed the manufacturer of the failure but received no assistance in repairing the vehicle. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.

Reported

Jun 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

On March 18 , 2025 I purchased a 2014 Buick Encore with an implied warranty, the vehicle had 128,644 miles on the odometer. At the time of purchase the check light was not on and the vehicle had no visible or audible mechanical issues. Not 14 days after purchase there was a strong odor of burning oil due to an oil leak dripping into the splash shield. A certified mechanic advised me that the problem was a very common issue with the 2014 Buick Encore and the oil cooler associated with the turbo charger needed to be replaced. This issue is so common that the NHTSA issued a GM part failure warning for the 2017 model and instructed GM to reimburse all vehicle owners to replace the part (N232395330). This issue clearly a problem that needs to be addressed with the 2014 model as well. My mechanic said that auto dealers are cleaning the splash pad prior to selling the vehicle so that the burning oil smell is not noticeable until 14 days or so after purchase. The repairs cost me $1148.00 just weeks after purchasing the vehicle. This problem of dealers covering up the problem and faulty GM parts needs to be addressed. I believe my vehicle falls under the previous GM parts needs failure warning and I should be reimbursed the cost of the repairs in the amount of $1148.00.

Reported

Jun 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

My 2014 Buick encore at random times when I turn the key to start the vehicle it just clicks once then complete power out even though the battery is fully charged. To deal with the issue I need to open the hood, unplug the negative from the battery and reconnect it. Then try again. I do this at least once every week, sometimes multiple times throughout a single day. It also does it when a new battery is used. Ive also has a mechanic inspect the vehicle and was so frustrated that everything seems okay but just couldnt figure out why the vehicle don't start. 12 hours of searching for the source of the problem , After giving up on the vehicle I turn the key and it turned on. Other time the vehicle will turn off when already driving. I need this problem fixed. I honestly regret financing this vehicle in January 2024. I was dealing with this problem since May 2024. 73000miles when I bought the vehicle and now at 84000mile. Half of the year 2024 it's been repeat problems with this vehicle. This vehicle should have been a lemon.

Reported

Dec 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

On two occasions, there was a loss of steering assist while making a 90 degree right turn at an intersection. After forcing the steering wheel back straight, steering assist resumed. The vehicle can be made available for inspection. No warning lamps illuminated. Contacted Buick customer assistance. 2015 Buick Encore has a recall for loss of steering assist, but 2014 model is not included.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

My antitheft alarm keeps going off and on. Yesterday my info screen went black had no back up cameras no way to control any of the car panel instruments. That was 1-26-24. Sometimes the info screen will blink off and on as I’m driving. It acts like there’s a short or something somewhere. My door locks do not always respond sometimes the doors unlock themselves. That has been going on for the last year. (2023)

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Buick Encore. The contact stated that while driving at various speeds, the vehicle was hesitant to accelerate and lost power while on an incline. Traction and engine warning light was illuminated The vehicle was taken to an independent mechanic. The contact was informed that the failure was due to the thermostat heater control circuit and a faulty catalytic converter. The vehicle had not been repaired. The manufacturer was not made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 61,009

Reported

Oct 2023

Incident date

Sep 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Buick Encore. The contact stated that while driving at 25 MPH, the vehicle made an abnormal sound and overheated. The check engine warning light was illuminated. The vehicle was towed to the dealer, who informed the contact that the turbo charger needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,978.

Reported

Aug 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Buick Encore. The contact stated that while driving at various speeds, the engine revved loudly, but the vehicle hesitated to accelerate. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle shuddered during start-up. The contact also stated that the vehicle shuddered while coming to a stop, then lost motive power. The vehicle was taken to AutoZone Auto Parts, where the diagnostic code P0420 was retrieved, and it was determined that the rear catalytic converter and the oxygen sensor needed to be replaced. The vehicle was not repaired. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.

Reported

Aug 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

I PURCHASED MY 2014 BUICK ENCORE APRIL 2021 THAT NEXT YEAR 2022 MY ENGINE LIGHT CAME ON I TOOK IT TO O'REILLY THEY TURNED IT OFF TOWARDS THE END OF THE YEAR MY VEHICLE STARTED DRIVING ROUGH I WAS HAVING TROUBLE TAKING OFF ONCE I DID IT WOULD IDLE UP HIGH WHEN I CAME TO A STOP IT WOULD START SHAKING AND IT WOULD TURN OFF CARS WENT AROUND ME I COULDN'T ACCELERATE IT KEPT HESITATING SO NOW I'M SCARED TO DRIVE IT ON THE HIGHWAY THIS YEAR 2023 ENGINE LIGHT IS STILL ON CURRENTLY HERE'S THE CODE THAT CAME UP p020 THEY DAY MY ENGINE LIGHT CAME ON APRIL 5TH MY MILEAGE WAS 94,357 MY AC STOPPED WORKING AT THE SAME TIME I DON'T KNOW IF THAT WOULD CAUSE MY AC TO START BLOWIN HOT AIR MY CAR INSURANCE ALLSTATE IS HOW I FOUND OUT ABOUT THE ENGINE ALERT TY,,

Reported

Jul 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Buick Encore. The contact stated while driving approximately 25 MPH, the vehicle overheated. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the water outlet and radiator needed to be replaced. The vehicle was repaired but the failure recurred. While driving at an unknown speed, the vehicle stalled. The vehicle was taken back to the mechanic and the contact was informed that the failure was due to the turbo charger. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 104,000.

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

CONSTANT airflow problems. Turbo on engine already gone out, engine light and air flow codes constantly.

Reported

Mar 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

My engine light came on 4 days prior. Took to repair shop and code showed PO OB6. I was informed there is a small pinhole leak of antifreeze by the Head Gasket at the block. There is only 63k mileage on this vehicle and if I had blown this gasket I could have put me at risk or others had this blown a gasket. I just cant believe this is happening since there is not much mileage on this vehicle. Please research.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

During lane departure the size of the rear view mirrors do not display a vehicle in an adjacent lane until it’s too late. However, although the lane departure does notify the driver with a flashing light in the mirror the flashing light is easily missed. An audible warning would be more effective when the turn signal is activated. I departed my lane nearly colliding with an unseen vehicle.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Buick Encore. The contact stated that twice while her son was driving the vehicle at various speeds, the vehicle lost motive power and stalled. The contact was uncertain if any warning lights had illuminated. After the most recent failure, the vehicle had become inoperable and failed to restart after multiple attempts. The vehicle had been towed to an independent mechanic and a dealer however, the cause of the failure was not determined. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The failure mileage was unknown.

Reported

Mar 2022

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2014 Buick Encore. The contact stated that while in idle traffic going onto the express way when they were suddenly hit in the rear of the vehicle when the seat belts failed to restrain the contact from going forward. The contact stated there was no air bag deployment. The vehicle was towed and deemed totaled. The contact received injuries to their shoulders, neck and chest that required medical attention. A police report was filed. The contact had not spoken with the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.

Reported

Mar 2022

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

Crash 1 injuries

Arked my car started back up power steering malfunctioned. Took to dealer they said gears striped on electronic assist. Front axle needs to be replaced a d there are no parts available unknown when any will be. It has been sitting at the dealer since. Lafontaine of highland mi.

Reported

Feb 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

I pulled out of a gas station and about 1 mile down the road my car all of a sudden would not accelerate; it was stuck at a maximum of 35mph. The transmission/check engine light did not go on for at least another mile until I was able to pull off the side of the road. Car was towed to a local AAMCO where it was determined that entire transmission failed with no warning whatsoever.

Reported

Dec 2021

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

During the past 3 years I have had to replace the battery 3 times, my daytime running lamps keep turning off, I have had to replace the ignition coil and now my car has been at the dealership for a week because there is an electrical problem they cannot figure out. The chassis control module was replaced but did not fix the problem. My personal mechanic advised the TCM was coding, but dealership said no. I am beyond frustrated! These problems started around 60000 miles and now it has 83000 miles on it and can't be driven. If GM knew about the issues (as found in multiple articles on line) why didn't they disclose?

Reported

Jun 2021

Incident date

Dec 2019

Mileage

Not provided

Outcome flags

None reported

I WAS DRIVING ON A 70MPH HIGHWAY. WENT TO PASS SLOWER VEHICLE. THE CAR DID NOT REACT TO THE ACCELERATOR. IN FACT IT SLOWED DOWN WITH THE ENGINE TRYING TO REV UP. LUCKILY, THERE WERE NO OTHER VEHICLES TRYING TO PASS AT THE SAME TIME BECAUSE I HAD TO DROP BACK. CAR IS CURRENTLY AT A BUICK DEALERSHIP FOR ENGINE PROPULSION REPAIR. DO NOT HAVE COMPLETE ESTIMATE FOR REPAIR YET. WAS TOLD COULD BE APPROX $2300. ONE YEAR EARLIER, AT 50000 MILES HAD SIMILAR ACCELERATION PROBLEMS BECAUSE OF CATALYST CONVERTER. THE CATALYST CONVERTER WAS REPLACED UNDER WARRANTY.

Reported

Mar 2021

Incident date

Mar 2021

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING MY CAR ON MARCH 26, 2020, MY ENGINE LIGHT CAME ON. I TOOK MY CAR TO KELLER'S PROFESSIONAL AUTO, WHO DETECTED THAT MY TURBO HAD A CRACK ALL THE WAY ACROSS, SO I HAD TO REPLACE IT. I ONLY HAD 45,352 MILES ON MY CAR. ACCORDING TO KELLER'S AND MY RESEARCH, THE TURBO SHOULD LAST FOR 100,000 TO 150,000 MILES.

Reported

Dec 2020

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

SERVICE ENGINE LIGHT (PO420 CODE) CAME ON AND VEHICLE BEGIN TO VIBRATE AT START UP ESPECIALLY. TEMP GAUGE SHOWED OVERHEATING WITH NO SIGNS OF OVERHEATING. THERMOSTAT HOUSING REPLACED. SERVICE ENGINE LIGHT CAME ON AGAIN AFTER REPAIR. MECHANIC SHOP REPLACED CONVERTER THAT WAS FAULTY (PO420 CODE) A WEEK LATER. SERVICE ENGINE LIGHT CAME ON (PO 420 CODE) (171 CODE) MECHANIC SHOP REPLACED CATALYTIC CONVERTER, R&R FRONT. , LEFT SHOP THAT DAY ENGINE LIGHT CAME ON AGAIN. REPLACE CATALYTIC SENSOR, NEXT DAY SERVICE ENGINE LIGHT CAME ON AGAIN. REPLACE OXYGEN REGULATOR PART AND VALVE COIL, (SAME CODES EVERYTIME), THE SERVICE ENGINE LIGHT CAME ON AGAIN 2 DAYS LATER. I HAVE SPENT OVER $1300.00 AND STILL HAVE THE ENGINE SERVICE LIGHT ON. I HAVE BEEN DRIVING VEHICLE DURING THIS TIME.I HAVE INVOICES FOR THE REPAIRS.

Reported

Sep 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE HESITATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BOHN BUICK GMC LOCATED AT 3815 LAPALCO BLVD, HARVEY, LA 70058, (504) 347-4070, WHERE THE VEHICLE WAS DIAGNOSED WITH NEEDING THE PURGE VALVE, INTAKE MANIFOLD, VALVE COVER WITH PVC SYSTEM AND HOSE TO BE REPLACED AND THE PCM-R TO BE UPDATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE REPAIRS WERE COMPLETED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,100.

Reported

Sep 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

MY VEHICLE WAS IN MOTION ON THE HIGHWAY AT AN APPROXIMATE SPEED OF 65MPH AND SUDDENLY I HEARD A STRANGE POP. MY CAR IMMEDIATELY WENT INTO LIMP MODE CAUSING MY SPEED TO DROP TO 25MPH ON A MODERATELY CROWDED INTERSTATE HIGHWAY. DUE TO THE DANGEROUS NATURE OF THIS ISSUE, I DROVE ON THE SHOULDER TO THE CLOSEST EXIT AND DROVE THE CAR TO THE CLOSEST DEALERSHIP. 6 DIFFERENT TROUBLE CODES WERE PULLED ON THE VEHICLE. I PURCHASED MY VEHICLE LESS THAN 6 MONTHS AGO ALONG WITH A GMPP EXTENDED WARRANTY. FOR TWO WEEKS, THE WARRANTY COULD NOT BE FOUND AND I WAS CALLING NUMEROUS WARRANTY COMPANIES TRYING TO FIND OUT WHAT OCCURRED WITH MY WARRANTY. AFTER THE 2 WEEKS OF CALLS AND CONFUSION, THE DEALERSHIP STATED THAT THEY WOULD COVER THE PCV VALVE ISSUE THAT THEY HAD DIAGNOSED TO BE THE PROBLEM. THE DEALERSHIP NEVER STATED THAT THE PCV VALVE MALFUNCTION WAS IN FACT A "SPECIAL ADDED PROTECTION ISSUE" PUT OUT BY GM IN AUGUST. I FINALLY RECEIVED MY VEHICLE BACK TWO DAYS AGO AND THE CAR IS STILL NOT WORKING AS IT WAS BEFORE THIS REPAIR. IT IS IDLING HARD AND AT HIGH RPM AND ALSO HESITATING DURING ACCELERATION.

Reported

Sep 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE LOSS MOTIVE POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE CONTACT ALSO STATED THAT THE VEHICLE SHOOK VIOLENTLY WHILE DRIVING TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TURBO CHARGER WASTE GATE WAS CRACKED AND NEEDED TO BE REPLACED. THE TURBO CHARGER WAS REPLACED AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 71,350. *LN *JS*DT*JB

Reported

Aug 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT REPLACED THE BATTERY HOWEVER, THE VEHICLE STALLED AFTER FIVE MINUTES. THE VEHICLE WAS TOWED TO DEACON JONES CHEVROLET BUICK GMC OF CLINTON (1615 SUNSET AVE, CLINTON, NC 28328 (910) 684-4834) WHERE THE VEHICLE WAS DIAGNOSED WITH A CRACK IN THE ENGINE BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

Reported

Aug 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

IF THE VEHICLE DETECTS A TURBO UNDER BOOST CONDITION, ENGINE POWER IS IMMEDIATELY REDUCED (LIMP MODE) WITH NO INDICATOR LIGHT OR WARNING TO THE DRIVER. THIS HAPPENED ON A MOUNTAIN HIGHWAY, I DID NOT KNOW THE VEHICLE WAS IN LIMP MODE AND AS I ACCELERATED INTO TRAFFIC I WAS ALMOST HIT BY A TRUCK FROM BEHIND. I LEARNED THROUGH EXPERIENCE, IF NO TURBO BOOST ERROR OCCURS DURING THE NEXT DRIVE CYCLE, (IE COMING HOME DOWN THE MOUNTAIN ROAD) THE PENDING CODE IS CLEARED AND THE SAME CONDITION CAN HAPPEN AGAIN, AGAIN WITHOUT SETTING A CEL.

Reported

Jul 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

SEAT BELT IS HARD TO LOCK AND STICKS WHEN YOU TRY TO ADJUST IT. IT WILL LOCK UP AROUND YOUR NECK. IT WILL LOCKUP IN MOTION OR STANDING STILL. IT HAS BEEN DOING IT SINCE I PURCHASED THE CAR 02/07/2018

Reported

Apr 2020

Incident date

Feb 2017

Mileage

Not provided

Outcome flags

None reported

WHEN START UP, AC AUTOMATICALLY STARTS AND COMPRESSOR SOUNDS LIKE LOUD DRAGGING NOISE AND NO COLD AIR COMES OUT!! THIS HAS HAPPENED 3 TIMES SINCE PURCHASED ON 1/18/2018.

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

1 injuries

THE LOWER PORTION OF THE WINDSHIELD FOGS ON THE CENTER AND PASSENGER SIDE AT THE START OF THE ENGINE THEN BECOMES A FULL WINDSHIELD FOG WHEN I TURN ON THE DEFOG AND FAN _ COMPLETELY OBSTRUCTING VISION. THIS HAS HAPPENED WHEN THE CAR IS STATIONARY OR BEING DRIVN. CURRENTLY, IT IS AT THE DEALERSHIP FOR THE 2ND TIME REQUESTING REPAIRS. THE EVENT IS RECURRING.

Reported

Dec 2019

Incident date

Dec 2019

Mileage

Not provided

Outcome flags

None reported

CAMSHAFT COVER FAILED PCV SYSTEM HAD COVER REPLACED AT 50,000 MILES UNDER POWER TRAIN WARRANTY ENGINE LIGHT COMES VEHICLE STALLS AT STOP LIGHT THIS HAPPENED AGAIN AT 80,000 MILES THIS TIME BECAUSE OF CAUSING TO MUCH VACUM HAD TO REPLACE INTAKE MANIFOLD GASKET SO IT IS MY THOUGHT MAYBE BUICK SHOULD PUT THIS CAMSHAFT COVER WITH PCV SYSTEM ON RECALL SAME PART FAILED AGAIN.

Reported

Aug 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

TURBO HAS UNDERBOOST, CAR RUNS FINE OTHER THAN LOSING POWER, ALL FLUIDS LOOK GOOD

Reported

Jul 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 BUICK ENCORE. WHILE OPERATING THE VEHICLE, THE RPMS RANDOMLY INCREASED AND THE ENGINE SURGED. THE VEHICLE HESITATED TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY BUICK (1857 EDWARDS LAKE RD, BIRMINGHAM, AL) IN 2017 AND THE CRACKED VALVE COVER SEAL WAS REPLACED; HOWEVER, THE FAILURE EVENTUALLY RECURRED. THE VEHICLE WAS TAKEN TO HOWARD BENTLEY BUICK GMC (4321 US HWY 43, ALBERTVILLE, AL) AND THE INTAKE MANIFOLD SEAL WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 50,000.

Reported

Apr 2019

Incident date

Sep 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNED A 2014 BUICK ENCORE. WHILE DRIVING ON A CURVED RESIDENTIAL ROAD, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S DOOR, TIRE, BUMPER, AND HOOD OF THE CONTACT'S VEHICLE. THE IMPACT PUSHED THE CONTACT'S VEHICLE ONTO THE LAWN. THE CONTACT SUFFERED INJURIES TO THE RIGHT HIP THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAG, SEAT BELTS). THE MANUFACTURER PROVIDED CASE NUMBER: [XXX]. POLICE REPORT NUMBER: [XXX] WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Reported

Apr 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

Crash 1 injuries

A FAULTY CLOCK SPRING ASSEMBLY PREVENTS THE AIR BAG SYSTEM FROM FUNCTIONING PROPERLY WHICH POSES A MAJOR SAFETY RISK. AIR BAG LIGHT COMES ON WHEN DRIVING.

Reported

Feb 2019

Incident date

Feb 2018

Mileage

Not provided

Outcome flags

None reported

CRACKED VALVE COVER FIRST OCCURRENCE WAS AUGUST OF 2017. THIS WAS REPLACED UNDER WARRANTY. SECOND OCCURRENCE HAPPENED JANUARY 6,2019. THIS OCCURRENCE CAUSED MULTIPLE FAILURES AND COST ME $727 TO HAVE REPAIRED. SYMPTOMS WERE NOTICEABLE OFF SHIFT POINTS DUE TO LACK OF POWER AND TOO MUCH AIR TO TURBO . ALSO A SURVIVING OF THE ENGINE WHEN GOING UP STEEP HILLS . THIS IS A KNOWN ISSUE AS BOTH TIMES THE DEALER KNEW WHAT THE PROBLEM WAS AND HAD PARTS ON HAND TO FIX . I TOOK VIDEO OF BOTH TIMES FOR MY RECORDS.

Reported

Jan 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

EXPERIENCING OIL BLOW BY IN CYLINDER BLOCK AND CATYLIC CONVERTER FAILURE

Reported

Oct 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2014 BUICK ENCORE. WHEN THE CONTACT TURNED OFF HER VEHICLE, THE COOLING FAN KEPT RUNNING AND CAUSED THE BATTERY TO DIE. THE VEHICLE HAD TO BE TO RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER (ALLEN TILLERY AUTO, 4573 CENTRAL AVE, HOT SPRINGS, AR 71913, 501-881-4160) WHERE IT WAS DIAGNOSED THAT THE COOLING FAN RELAY WAS FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 62,374.

Reported

Sep 2018

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

BATTERY WEST EVEN A YEAR OLD AND IT WENT OUT. DEAD. COOLANT WAS LEAKING. BUT WASN'T LEAKING AT FIRST. I BELIEVE THEY DAMAGED IT. WHEN WE TOOK IT FOR CHECK UP THE SAME WARRANTY WAS GOING OUT AND THEY SAID WE WILL MAKE SURE EVERYTHING IS WORKING. THEY JUST HALF FIX EVERY THING AND GOT THE MONEY. THIS IS A LEMON.COOLANT LEAK AND CONDITIONING STILL DON'T WORK.WHAT DO YOU DO.JUST

Reported

Aug 2018

Incident date

Jul 2018

Mileage

Not provided

Outcome flags

None reported

ON 5/26/18 I TEST DROVE A USED 2014 BUICK ENCORE AT GULF COAST CHEVROLET BUICK IN ANGLETON TX. I LIKED THE CAR BUT NOTICED IT IDLED A LITTLE. I SPOKE WITH THE SALES ASSOCIATE AND THE SERVICE TECH AND THEY BOTH SAID THAT WAS NORMAL FOR THE CAR. I DECIDED TO PROCEED AND PURCHASE THE VEHICLE. SINCE THEN I HAVE HAD MULTIPLE ISSUES WITH THE CAR, INCLUDING THE ROUGH IDLE GETTING WORSE. SINCE MAY 26 2018 MY CAR HAS BEEN BACK AT THE DEALERSHIP FOR REPAIRS 4 TIMES. EACH OF THOSE TIMES I REQUESTED FOR THE ROUGH IDLE TO BE LOOKED FURTHER INTO ALONG WITH THE OTHER ISSUES IT WAS HAVING. THIS LAST TIME I TOOK IT IN ON 07/30/18 DUE TO A SERVICE LIGHT COMING ON BATTERY SAVER ACTIVE, I TOLD THEM FOR A SECOND TIME THERE WAS STILL A CHIRPING NOISE UNDER THE HOOD AND TOLD THEM AGAIN IT HAS A ROUGH IDLE THAT SEEMS WORSE. THAT WHILE IN PARK AND WHILE SITTING AT A STOP LIGHT OR STOP SIGN WITH MY FOOT ON THE BREAK ITS ROUGH/SHAKEY FEELING. AND WHEN SITTING AT STOP LIGHTS IT ALSO WILL SPUTTER WHILE SITTING THERE IN GEAR. THEY TOLD ME, THEY COULD NOT DUPLICATE SERVICE CODE AND THEY DIDN'T EVEN SEE IT, THEY COULD NOT DUPLICATE THE SPUTTERING, BUT IT DID NEED A NEW CAMSHAFT SEAL. THAT THE BLOWN SEAL WAS CAUSING IT TO CHIRP AND REPAIRING IT PROBABLY FIXED THE ROUGH IDLE. IT DID NOT FIX THE ROUGH IDLE! I SPOKE WITH SERVICE MANAGER AND THE GENERAL MANAGER ON 08/07/18 AFTER SERVICE CALLED ON 8/5/18 SAYING THEY COULDN'T DUPLICATE ALL THE ISSUES I EXPLAINED. SERVICE MANGER SAID THEY COULD NOT GET IT TO DUPLICATE THE ROUGH IDLE AND SPUTTERING. THE GENERAL MANAGER TEST DROP MY CAR AND THEN GAVE MY KEY BACK SAYING YOUR CAR IS READY IT RUNS FINE. AS I GO TO LEAVE THE DEALERSHIP IT DOES THE ISSUE AGAIN. I DRIVE IT OVER TO SERVICE TO GET THEM TO SIT IN IT AND FEEL WHAT I'M TALKING ABOUT. HE DOES AND SAYS HE FEELS IT, BUT ITS PROBABLY JUST THE AC AND HANDS ME THE KEY BACK.

Reported

Aug 2018

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

None reported

DEAT BATTERY I'VE HAD THIS CAR FOR SIX WEEKS AND HAVE HAD TRIPLE A OUT THREE TIMES TO JUMP ME. ONCE IT STARTS THE BATTERY RECHARGES ITS-SELF. THEY ALSO TESTED THE ALTERNATOR TOO AND ITS TESTING FINE. THIS CAR HAS LESS THAN 15,000 MILES AND I AM THE 3RD OWNER. LAST WEEK TOOK IT TO THE DEALERSHIP AND THEY TOLD ME IT CHECKS OUT FINE. THE CAR SITS MORE THAN 3 DAYS WILL NOT START. YES, THREE DAYS!!!! THERE IS SOMETHING THAT RUNS IN THE BACK GROUND OF THIS CAR THAT IS ZAPPING THE BATTERY. I CAN TELL YOU AFTER SHUTTING THE CAR OFF AND REMOVING THE KEY AND HOURS LATER YOU CAN GO TO YOUR CAR AND TURN ON THE RADIO WITHOUT USING A KEY. I FEEL THIS ISSUE IS CONNECTED TO THE SYSTEM DISPLAY SCREEN WITH THE ONSTAR, RADIO ECT THAT CONTINUES TO RUN IN THE BACK GROUND. HOWEVER, I'M NOT CERTAIN. I'M BEYOND FRUSTRATED.

Reported

Jul 2017

Incident date

Jul 2017

Mileage

Not provided

Outcome flags

None reported

I TOOK MY VEHICLE INTO THE SERRA DEALERSHIP IN WASHINGTON, MI ON 3/20/17 TO HAVE THE FRONTAL AIRBAG AND PRETENSIONER NON DEPOY SAFETY RECALL (16007) REPAIRED. ON, 6/15/17, I WAS IN A CAR ACCIDENT TRAVELING AT ROUGHLY 50 MPH AND MY AIRBAGS DID NOT DEPLOY. A FORD F-150 TURNED INTO ONCOMING TRAFFIC WITHOUT LOOKING CAUSING THE FRONT OF MY VEHICLE TO CRASH INTO THE SIDE OF HER TRUCK. THE OTHER DRIVER WAS ISSUED THE CITATION FROM THE POLICE. MY BUICK ENCORE IS MOST LIKELY TOTALED (AWAITING CONFIRMATION ON THAT).

Reported

Jun 2017

Incident date

Jun 2017

Mileage

Not provided

Outcome flags

Crash

TL* THE CONTACT OWNS A 2014 BUICK ENCORE. WHILE THE VEHICLE WAS STOPPED IN THE DRIVE GEAR AND THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SHOOK AND SURGED FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO SUN BUICK GMC (3333 SUNRISE HIGHWAY WANTAGH, NY 11793), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT FOUND SERVICE BULLETIN: PI0928C ON THE NHTSA WEBSITE, BUT THE DEALER FAILED TO REPAIR THE VEHICLE EVEN THOUGH THE VEHICLE WAS STILL UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE DEALER'S FAILURE TO SERVICE THE VEHICLE. THE CONTACT MENTIONED THAT THE ISSUE HAD BEEN ONGOING SINCE PURCHASING THE VEHICLE IN AUGUST OF 2014. THE FAILURE MILEAGE WAS APPROXIMATELY 10.

Reported

May 2017

Incident date

Aug 2014

Mileage

Not provided

Outcome flags

None reported

2014 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO A MALFUNCTION WITH THE FRONT PASSENGER SEAT AIRBAG FEATURE. *LD UPDATED 05/1/2017*JS

Reported

May 2017

Incident date

Mar 2017

Mileage

Not provided

Outcome flags

None reported

MOSTLY IN MORNINGS, BRAKES MAKE A GRINDING NOISE AND SLOW DOWN THE CAR. HAPPENS MOST COOLER DAYS

Reported

Aug 2016

Incident date

Mar 2015

Mileage

Not provided

Outcome flags

None reported

TOOK CAR TO DEALER SHIP 5 TIMES FOR SQUEEKING WHEELS WHEN APPLYING BRAKE, COMPLAINED ABOUT BRAKING NOT FEELING CORRECT/LOCKING UP AND THEY ONLY SWITCHED THE TIRES AROUND SO I WOULDN'T HEAR IT ON MY SIDE,,,REALLY!! ITS STILL THERE NOW ON THE OTHER SIDE..I GIVE UP. I DIE I BLAME THEM.

Reported

Jul 2016

Incident date

Mar 2015

Mileage

Not provided

Outcome flags

None reported

MY GIRLFRIENDS 2014 BUICK ENCORE WITH ABOUT 15,000 SUDDENLY HAD THE BRAKE PEDAL GO "SPONGY". TWICE AT INTERSECTIONS WHILE HOLDING THE BRAKE PEDAL DOWN IT WOULD SUDDENLY DROP ABOUT 1/2" LOWER. ALSO WHILE SITTING AT A STOP WITH THE ENGINE RUNNING IT BECAME POSSIBLE TO CONTINUALLY PUSH ON THE BRAKE PEDAL UNTIL IT REACHED THE FLOOR. HER 2014 ENCORE HAS ONLY ABOUT 5000 MILES OF IN TOWN DRIVING WITH THE REST OF THE MILEAGE BEING HIGHWAY. THE LOCAL BUICK DEALER (BACHRODT IN ROCKFORD ILL) NOTICED A SMALL DROP IN THE BRAKE FLUID LEVEL LEVEL, BUT DISMISSED THIS DROP AND THE PEDAL CHANGE TO "NORMAL BRAKE WEAR" AND WOULD DO NOTHING TO FIX THE PROBLEM. UPON TAKING IT TO THE BUICK DEALER (ANTHONY BUICK) IN GURNEE ILL FOR INSPECTION, THAT DEALER FOUND A "LEAKING MASTER BRAKE CYLINDER" AND REPLACED IT UNDER WARRANTY. HAD I NOT "FORCED THE ISSUE" AND TAKEN THE CAR 45MILES AWAY FOR A 2ND OPINION, WE WOULD HAVE BEEN STUCK WITH A CAR DRIVING WITH A LEAKY MASTER BRAKE CYLINDER UNTIL IT FAILED AND CAUSED AN ACCIDENT. IT IS ALSO INTERESTING TO NOTE THAT THE REPLACEMENT "PART NUMBER" OF THE MASTER BRAKE CYLINDER HAS CHANGED FROM WHEN THE CAR WAS NEW IN NOVEMBER OF 2014. A PHOTO OF THE SERVICE RECORD SHOWING THE BRAKE CYLINDER IS ATTACHED.

Reported

Mar 2016

Incident date

Mar 2016

Mileage

Not provided

Outcome flags

None reported

BATTERY GOES GOES DEAD IF CAR IS NOT DRIVEN EVERY DAY

Reported

Jan 2016

Incident date

Jan 2016

Mileage

Not provided

Outcome flags

None reported

General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Risk: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.

Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.

General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Risk: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.

Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.

General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore all-wheel-drive vehicles manufactured August 23, 2012, to September 9, 2013; Verano vehicles manufactured August 8, 2012, to June 20, 2013; Chevrolet Cruze vehicles manufactured August 7, 2012, to August 16, 2013, and 2012-2014 Chevrolet Sonic vehicles manufactured May 10, 2011, to August 16, 2012 equipped with a Calix oil pan/block heater. In cold temperatures, the insulation on the engine block heater cord can become damaged, allowing the wires to be exposed.

Risk: Exposed wires increase the risk of electrical shock and personal injury if the cord is handled while it is plugged in.

Remedy: GM will notify owners, and dealers will replace the engine oil pan/block heater cord with a new cord that is rated for temperatures of minus 40 degree Celsius. The recall began in August 2014. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14257.

General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore and Cadillac ATS; 2014 Cadillac CTS, ELR, Chevrolet Caprice and SS vehicles; and 2014-2015 Chevrolet Silverado and GMC Sierra Trucks. Due to an incomplete weld on the seat hook bracket assembly, the front seats in the affected vehicles may not stay secured in place during a high load condition such as a crash.

Risk: A seat that does not stay secured increases the risk of occupant injury in a vehicle crash.

Remedy: GM will notify owners, and dealers will inspect the seat hook bracket assembly weld and replace the lower seat track, as necessary, free of charge. The recall began on August 15, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM's number for this recall is 14340.