2019 Audi e-tron

The car stayed for 4 weeks at the dealership and he didn’t able to do the recall

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

am writing to file a formal complaint regarding my recent experience with the service department at Audi of Cherry Hill concerning my Audi e-tron. My vehicle remained at your dealership for approximately four weeks, during which time no repairs or meaningful progress were made. Instead, I was informed that I would need to approve approximately $13,000 in diagnostic fees before the vehicle would even be inspected or touched. I find this completely unreasonable and unacceptable, particularly given that my vehicle sat idle at your facility for an extended period without any justification. In addition, I am extremely dissatisfied with the customer service and conduct of an employee named Khern. He explicitly identified himself to me as a manager; however, after speaking with other staff members, I discovered he is not a member of management and works at the service intake desk. Furthermore, when I requested to speak with the actual service manager or another member of leadership to discuss my concerns, Khern actively refused to contact them or allow me to escalate the matter. As a customer, I expect honesty, transparency, and the ability to speak with management when a situation cannot be resolved at the front desk. Instead, I was misled, ignored, and left without assistance while my vehicle sat unrepaired for weeks. I request the following actions in response to this letter: A written explanation as to why my vehicle remained at the dealership for four weeks without any diagnostic progress or work being performed. A detailed, line-item justification for the approximately $13,000 diagnostic estimate presented to me before repairs would begin. An explanation regarding why frontline staff denied my explicit requests to speak with a dealership manager. A direct response from the actual Service Manager or General Manager addressing these concerns and outlining how this matter will be resolved.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

Airbag detection system continues to malfunction. When driving at random times it states the detection system is currently unavailable as well as all the function buttons on the steering wheel.

Reported

Apr 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

“Electrical system malfunction- Please park vehicle safely”popping up on the dashboard. This is the second incident of such. Then “ a low battery charge “ warning while charging the car. Warning adds “ battery will charge while driving”. We called the dealer the first time and told to monitor but ok to drive. Then today while traveling almost 3 hours away from home, message pops up again. Dealer contacted and said ok to drive but bring the car asap in shop. Challenges - safety of travelers as issue limits ability to truly know state of charging battery , risk of crash as electrical system main part of EV car. Unsafe conditions putting lives at risk.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

Component: Tires (Front Left) Continental Cross Contact LX 265/45 R21 Incident Description: Driving at highway speed, the front left tire suffered a catastrophic tread delamination. The flailing tread tore the fender and charging cover off of the vehicle. No impact or road hazard occured due to smart manuvering and proximity to the shoulder to pull over. However, this could have been deadly with a family with young children in the car and others on the road. This could have been a near fatal event. The car is currently being looked at by the autobody shop and insurance. There were no warnings or other symptoms prior that would have indicated any issue.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle experienced a sudden and total loss of propulsion while driving due to an internal failure of the rear electric motor. The dealer diagnosed it as 'coolant intrusion' into the motor unit. This is a known manufacturing defect in the 2019 e-tron (TSB 2073858/2) where internal seals fail, allowing coolant to destroy the motor. This created a high safety risk on the highway. Audi is refusing to honor the 8-year/100,000-mile High Voltage System Warranty, citing a lack of routine maintenance, even though the motor is a sealed unit with no user-serviceable internal seals

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

I had 93u9 criteria 04 recall done in February. As of March 6, I had a no power supply message. Without being able to charge it went to the dealer. They said it was the charge port assembly but not from the recall since that was software. Once that was fixed they charged the car and it immediately had the fault electrical malfunction. Now they say i need to replace the rear drive motor. Then thy called again and said the 12v battery needs to be replaced as well. This all happened while still at the dealer. I didn’t have those faults prior, yet they want to say none of its related. This appears all related. After I got the car back from the recall, I had two times the charging didn’t want to start, then I had ghost wiping with the rear wiper and the infotainment system rebooted several times while driving. Safety had gotten much worse and now there are cascading failures. Audi does not want to admit the recall was the cause, but the car had no issues prior and now a month later had $17000 in repairs. Audi has had the error code reports requested by me, but they have not provided them including the corporate office. I feel this recall caused a catastrophic failure of my battery and electrical system.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Brake lights become faulty due to moisture intrusion from car washes. The part is available for inspection if requested Audi has issued a technical service bulletin on this issue already. This should be handled through a recall, not a TSB.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

I had the recall done about a week ago on my Audi 2019 etron. The recall was the software for the rear camera. Now I have noticed that when I am driving and water splashes on the windshield the auto wipers do a single wipe like normal, however the next time after that when I come to a complete stop, like at a light, the rear wiper then goes off once. It had happened multiple times, and that is the only thing that is consistent when it does happen. Today it happened once in the morning when I came to a stop light and then again tonight at a stop sign. It didn’t happen at any other point and I drive over an hour in each commute. Both times the wipers had auto activated to wipe the front windshield at a point between two stops. It doesn’t do it until I come to a complete stop. I wanted to report this since it never happened in the past.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The high-voltage charging flap assembly (Part 4KE810001) has failed, preventing the charge door from latching. Notably, this failure (DTC P31D000) occurred within 7 days of the vehicle being serviced at Audi Burlingame for a high-voltage battery software recall. This presents three safety hazards: 1. Driver Distraction: Triggers a continuous auditory chime and 'Warning! Please check the charging unit cover' message every 10 seconds. It cannot be silenced, creating a severe, persistent distraction. 2. Unintended Deployment: At highway speeds, the unlatched flap opens/flaps due to aerodynamics, creating a visual obstruction and distraction for the driver and traffic. 3. Moisture Ingress: Failure to seal the port exposes the high-voltage interface to pressurized rain/road spray. Per NHTSA 19V434 (Recall 93E8) regarding moisture ingress in this system, this failure represents a recurrence of a known safety risk. Evidence of Defect: Audi has iterated through three versions of this part (4KE810001, B, and C), confirming an inherent design flaw. This component is specifically identified in Service Campaign 93H6 for proactive replacement. Despite this, and the failure occurring immediately after recall service 93V2 on October 1st 2025, Audi Burlingame denied a 'goodwill' repair and quoted $1,100+ for a part already internally flagged as defective. Repair declined due to cost; safety hazard remains active. I am requesting that the NHTSA open an investigation into this component failure. Thank you,

Reported

Feb 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Audi E-Tron. The contact stated that during rainy weather, there was water entering the vehicle through the roof, and water was leaking onto the infotainment system, the shifter, and other electronics. Additionally, the contact stated that there was water accumulating in the footwell. The vehicle was taken to the dealer, where it was determined that water was leaking through the fully closed sunroof. The contact related the failure to TSB Number: AWA-23-09 (Sunroof Limited Warranty Extension) that stated that the dealer would address a condition of leakage and water ingress into the interior of the vehicle from the sunroof while in the fully closed position and would address consequential damages as a direct result of the water ingress. However, the dealer informed the contact that there was another TSB with the same TSB Number that overrode the bulletin information. The contact was informed that only 60 percent of the cost of the sunroof repair would be covered, and the contact would be responsible for the cost of the repair of the water damage. The manufacturer was notified of the failure and confirmed that only the TSB that fully covered the cost of the repairs was found, and no other TSB was found. A case was filed. The vehicle was not yet repaired. The failure mileage was approximately 5,000.

Reported

Jan 2026

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

INCIDENT SUMMARY: On [XXX], I brought my 2019 Audi e-tron (VIN: [XXX] , 70k miles) to Audi Salt Lake City for Safety Recall 93U9 (High Voltage Battery Module). Vehicle was functioning normally with no warning lights or electrical issues. IMPROPER RECALL COMPLETION: The dealership's technician (Chris Miller, [XXX] ) documented in the service notes: "I FOUND THE GROUNDING STRAP FOR THE REAR MOTOR WAS NOT INSTALLED AND WAS TUCKED UP BETWEEN THE MOTOR AND THE COVERS." This proves the technician failed to properly reinstall the critical grounding strap during recall service, leaving it disconnected in the high voltage system. IMMEDIATE FAILURES AFTER RECALL: Following the recall service, multiple critical failures occurred: Voltage converter failure (part #4KE-907-171-C) Battery charging malfunction (limited to 100 miles range vs normal 200+ miles) Multiple stored fault codes and dashboard warning lights Rear drive motor faults Parking brake system failures All failures are consistent with loss of proper grounding in a high voltage EV system. SAFETY CONCERNS: The technician drove my vehicle 55 miles during service (odometer: 70,651 IN to 70,706 OUT). Why didn't they notice the warning lights during this excessive test drive? Operating a high voltage EV with improper grounding creates risk of electrical fire, shock hazard, and component damage. How many other vehicles at this dealership had recall 93U9 improperly completed? DEALER RESPONSE: Dealership attempted to charge me $2,089 for repairs caused by their incomplete recall work. When I disputed, the General Manager threatened to call police if I didn't return the loaner vehicle. No repairs were ever authorized by me. INVESTIGATION REQUESTED: Please investigate Audi Salt Lake City's recall 93U9 completion procedures and quality control. This is negligent completion of federal safety recall work that endangered my safety and may affect other e-tron INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

Batery is giving electrical malfunction alert. Dealer diagnosed SX6 failed, replaced at 52,991 miles on Dec 22, 2022 (they agreed to replaced free of charge), at 104,741 miles on Jan 6 2025, dealer diagnosed sx6 failed again, needed to be replaced.thry refused to replace at no charge. During the research online I found that many audi EV cars owners reported the same problem which SX6 failure could potentially causes the car could completelystop while operating.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

I am reporting a serious safety concern with the rear backup camera on my 2019 Audi e tron. The camera provides extremely poor visibility at night and in low light conditions, to the point that it is effectively unusable. The image is very dark and grainy, making it difficult or impossible to see pedestrians, vehicles, curbs, or other obstacles while reversing. This creates a significant safety hazard, especially in residential areas, parking lots, and garages where pedestrians may be present. The issue occurs under normal operating conditions and is not related to dirt or obstruction on the camera lens. The problem has been consistent since ownership and does not appear to be an isolated incident. Given that backup cameras are federally mandated safety equipment, this level of nighttime performance undermines their intended purpose and increases the risk of accidents, injuries, or property damage. I believe this may represent a design or hardware defect that warrants investigation.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

My 2019 Audi E-tron has experienced two major issues during my ownership. At around 87k miles, I was driving into a parking lot and suddenly a “electrical malfunction” warning light appeared on my dashboard followed my many warning lights including 4wd, brake system, and battery. The vehicle was not moving properly and I had to slowly move it into a parking lot and had it towed to the dealership. The issue was that the front motor is toasted caused by coolant leaking into the motor. The second issue occurred around 109k miles. My vehicle couldn’t start in a parking lot and the same “Electrical Malfunction” warning light went on. The vehicle was towed to Audi dealership and the diagnosis was a failing SX6 battery control module, which costed me over $8000 to repair. Those two issues both make the vehicle unmovable and could be catastrophic if they occur at high speed. There are numerous complaints from Reddit and E-tron forum regarding the same two issues. Both issues involved moisture getting into critical electrical components and could put the safety of passengers and other vehicles on the road in danger. The Audi USA has extended the warranty for the motor issue but hasn’t done anything regarding the SX6 modules. The vehicle’s electrical motors and HV battery should be closely inspected since those issues are prevalent and could be related to serious design flaws from factory. Audi USA hasn’t addressed those issues properly and it didn’t have a proper fix for its self discharging battery as well, which puts this vehicle unsafe to operate on the road.

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

2019 Audi Etron that still doesn't have a resolution for the safety recall of High-Voltage Battery Module(s) AUDI ACTION CODE 93U9, NHTSA RECALL NUMBER 23V867, issued Dec 20, 2023 for a potentially critical self-discharge condition exists in certain high-voltage battery modules that, in some instances, may lead to thermal overload, possibly resulting in smoke or a fire. A high-voltage battery overheating increases the risk of a fire. Putting a sticker on the dash saying not to charge to over 75% and software that reduces the mileage I can drive is not a fix.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

Dear Audi Product Safety Division and NHTSA Office of Defects Investigation, I am writing to formally document a safety defect in my 2019 Audi e-tron Prestige (VIN [XXX] ), which exhibits the same brake-system failure described in Audi’s brake-booster recall – Campaign 46P6 / NHTSA Recall 24V-621, despite Audi’s system not listing my VIN as covered. Vehicle Details Make/Model: 2019 Audi e-tron Prestige VIN: [XXX] Build Date: 05/19 (per manufacturer label) Mileage: [insert current mileage] Primary Location: Lynwood, Illinois Defect Summary My vehicle repeatedly displays: “Parking Brake Malfunction” and “Brake System Fault” warnings. A clicking noise or resistance when pressing/releasing the brake pedal. The brake pedal occasionally fails to return fully to its normal position. On one occasion, the vehicle rolled slightly while parked. These symptoms match those described in Audi’s recall 46P6, which involves improper assembly of the bolt connection between the brake-pedal input rod and brake-booster actuator rod. Interaction with Audi Corporate On [insert date], I contacted Audi of America Customer Experience (1-800-253-2834) to report this as a safety issue. During multiple calls, including one with a supervisor, I: Requested that Audi open a Safety Concern / Product Technical Case for review by Product Safety Engineering. Explained that my vehicle’s May 2019 build date places it within the recall’s production range. Was informed that no process exists to document or escalate a VIN for review. When the conversation became confrontational, I ended the call after stating that I would involve legal counsel. Additional Note on Call Conduct During that final conversation, the Audi supervisor asked if I “wanted to argue with him.” I responded that I was not arguing, that I can disagree while stating facts and federal law, and clarified that he was also arguing against the factual information I provided. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Nov 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

On the very day I purchased the vehicle (07/22/2025), the high-voltage battery module pack failed, and the vehicle had to be immediately taken back for service. I did not receive it back until 08/08/2025. I was told it was fully repaired and safe. On 09/02/2025, the vehicle suffered multiple simultaneous safety-system failures, including: • “Audi Adaptive Light: Malfunction” • “High Beam Assistant: Malfunction” • “Audi Pre Sense: Currently Limited” (collision-avoidance system) • The vehicle also failed to charge that day. As of today, a new “Exit Warning Malfunction” warning has appeared. This is the third critical safety or high-voltage system failure in less than 90 days. At no point was I informed of any prior safety or recall issues before purchase. Each time, the dealership insisted repairs were complete — yet additional safety failures continue. This vehicle appears to have an ongoing electrical/safety system instability, potentially involving the high-voltage battery and critical driver-assistance systems. I am filing this complaint to ensure it is formally investigated before a serious incident occurs.

Reported

Oct 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

My car has been under a recall since 2023. I have been at the dealership for normal maintenance and for the recall several times now but the dealership/Audi says that it's monitoring the battery remotely and doesn't replace the battery. No fix has been done until now and the recall/fix keeps being delayed.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The car sunroof has started leaking in which for they have released an extended warranty. Although my car at this falls under the 80,000 mile limit the dealership refuses to work in the car. This is a hazard as batteries and water do not work together as this is a electric car.

Reported

Jul 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

I have a 2019 Audi eTron. The worse incident was when on the freeway, I had a warning signal then thankfully, I exited and was on feeder when he was completely stopped, towed to dealership and was told a major component engine equivalent or battery had to be repaired or replaced. There are records at Audi dominion. Regarding current complaint, I have reached out to Audi for maybe two l+ years? Trying to get safety recall for high voltage battery but they kept saying they have not received software part to remedy this.

Reported

Jun 2025

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

2019 Audi Etron under recall for battery issue since 2023, to date there has been no remedy. This is a fire hazard and should be addressed. Audi says they will Notify when there’s a remedy.

Reported

Jun 2025

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Charging limited to 80% for over 18months now with the safety recall. Batteries are degraded and range dropped to 130miles earlier this year. Ability to drive safely impacted by low battery warning on multiple occasions and forced reduced speeds in rush hour traffic during in city commute. Local dealership is pointing to Audi not sending replacement batteries and safety limitation of 80% charge.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Audi E-Tron. The contact stated while the vehicle was parked, the contact attempted to charge the vehicle and the high voltage battery overheated. The contact attempted to unplug the charger and got shocked; however, no medical attention was sought. No warning lights were illuminated. The vehicle remained at the residence. The contact was notified that the VIN was included in NHTSA Campaign Number: 23V867000 (Electrical System). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.

Reported

Apr 2025

Incident date

Feb 2020

Mileage

Not provided

Outcome flags

None reported

No specific incident, but the expected resolution date for this recall has been pushed out 3 or 4 times, and now there is no expected resolution date. I've already implemented the interim step for the recall and had to have a battery cell replaced, which took over 2 weeks for the dealership to complete. It's frustrating to constantly have a potential 2+ week fix hanging over our head, not to mention the fact that they recommend only using the vehicle at 80%, severely limiting our range, and, ultimately, the risk of the battery catching fire or exploding at any point! The recall has been open for almost a year and a half now, and it's only supposed to be a software update to fix it! I'd like to see them actually implement the final resolution!

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

NHTSA 23V867 was issued on the car after 8 months of purchase for high voltage battery modules protentional for a fire if overheating occurs. It has been over 18 months and recall only has been mitigated by reducing the ability to charge the car. Due to the potential of fire hazard we have had to stop charging the car in the garage overnight like we use to. Wife makes we stay outside with the car while it charges which in CA the prime ours are when we now charge increasing our cost to operate the vehicle. Resell price has also plummeted as a result of the unresolved recall resulting in owing more than the car is valued at.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

Posed safety risks due to recalls. I do not feel safe driving two babies with posed fire risk due to open recalls. No current fix for over a year.

Reported

Jan 2025

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

I received the recall notice and I attempted to get my battery inspected and interim software installed on my vehicle on 9/9 at Audi North Atlanta. I was told that neither can be done because they do not have the parts needed for the inspection or the software install. When I pressed for more information, I was told that the inspection and software update will make the vehicle undriveable until they have the required parts. I was told I would be contacted when the parts were in so that my vehicle could be inspected and the software update could be installed. On the evening of 9/12, when I started my vehicle a red warning light appeared with the message "Electrical system malfunction! Safely stop the vehicle". I contacted the nearest Audi dealership (Audi Gwinnett) and told them I think I'm having an issue related to the recall. They said they could check the vehicle but they didn't have any appointments for a week. I let the vehicle sit and the warning went away. I attempted to make it to Audi North Atlanta (who have worked on the battery of my vehicle before) before the closed, but I was unable to. The next morning (9/13), the warning light had returned with the same message as before. I again let the vehicle sit until the warning went away. I took the vehicle to Audi North Atlanta and was told again that my vehicle cannot be inspected for the recall and that I am responsible for a diagnostic fee since the warning light is not on. I asked why this wasn't attached to the recall inspection and was told that the warning light could be on for any reason. I again asked about why they couldn't do the free recall inspection and again I was told they do not have the required parts. I have reviewed the documents associated with the 93U9 recall (NHTSA #23V867000) and the only part required for the inspection and software update is a sticker to remind me not to charge my vehicle past 80%.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Reported

Jul 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

Subject: Formal Complaint Regarding Water Ingress and Electrical Damage – Seeking Damages Dear Audi Customer Service, I am writing to formally lodge a complaint regarding significant issues with my Audi vehicle, which have led to severe damage and financial loss. Below are the details of the incidents: Initial Incident of Water Ingress: A few months ago, my Audi experienced water ingress through the sunroof, causing water to enter the front of the vehicle. This issue was addressed and repaired by your dealership under warranty. Recent Incident of Water Ingress: From June 13 to June 15, during heavy rains in Florida, my vehicle was stationary and parked. On [XXX], while driving the vehicle, I noticed an electrical burning smell and had to stop immediately. All the lights were displaying errors. Upon taking the vehicle to the Audi dealership, it was discovered that there was water ingress into the battery area and the rear of the vehicle. Despite the previous repairs for water ingress, the recent inspection revealed extensive water damage. The dealership has stated that the damage cannot be repaired under warranty and provided an estimated repair bill of $23,000. Consequently, my insurance company had to declare the vehicle a total loss. Given the history of water ingress issues and the failure of the initial repair to prevent further damage, it is evident that there is a significant defect in the vehicle. It is unacceptable that such a defect has not been adequately addressed, posing a safety hazard to consumers. PLEASE INVESTIGATE AS I AM not the only victim of this problem and audi is aware. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

Going about 50-55mph on dark road I have driven on for last six months in all conditions. Last night was normal dry conditions. I had cruise control and audi presense set to early detection. Suddenly the brakes engaged hard for a split second and then stopped. While this happened the cockpit display said "Audi pre sense" with a red circle icon below. After this the vehicle continued to drive without further incident. This is a common problem in various Audi models that would present various dangers. In particular I can't imagine what would happen if my pregnant wife was buckled in and the brakes suddenly slammed hard.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Reported

Apr 2024

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2019 Audi E-Tron. The contact stated that while the vehicle was parked in a garage, there was a sudden odor of smoke detected. The contact stated upon discovering the smoke, the contact noticed fumes and flames coming from the engine compartment and the rear undercarriage. The contact stated the vehicle was unoccupied at the time of the fire. The fire was extinguished by the Fire Department. A Fire report was filed. A Police report was not filed. The dealer was contacted. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

Fire

I talked to an Audi representative and it appears there are recalls for sunroof leaking in various cars it was installed upon that include Volkswagen and Audi. My 2019 Audi was not included and the representative cannot explain why even though I have an identical issue with leakage from the sunroof. The exact problems that plagues other cars that were already given a recall. Instead of a recall, a TSB, was offered for my car but because it is not an actual recall, Audi will not pay for any repairs. From my online search, it looks like there was a class action lawsuit from a law firm called Milberg with my model included that was settled for extended the warranty of 8 years (2028) or 80k miles to repair the leaking sunroof. My car has a TSB and acknowledgment in the class action lawsuit that there was a faulty sunroof but because my car has 94k miles on it, Audi refuses to pay it. I believe that NHTSA needs to make an immediate recall for 2019 Audi E-tron for leaking sunroof because it is the same recall other cars have had with the same sunroof system installed, a class action lawsuit that offered payment for those not able to get the recall on their car, and Audi issuing a TSB because they know there is the same problem on my car. Audi keeps using the excuse that NHTSA didn't force them to make a recall on the 2019 Audi E-tron even though it suffers from the same problem as the other cars with the same sunroof system, so they are refusing to cover any costs to fix it.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

Battery has a recall in place for fire hazard..I contacted the dealership and they have no path for a repair . They have also denied my buy back request.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

This vehicle is equipped with a hands free tailgate sensor to allow hands-free opening with a kick or wave of a foot under the rear bumper. The problem is that while we are standing at the back of the vehicle, loading or unloading items, the tailgate sensor will activate and the tailgate will begin to close, requiring quick action to get out of the way. This happens unpredictably and has occurred more than once. Of course, there is a chance of injury from the tailgate or when trying to suddenly move out of the way.

Reported

Mar 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

I received the letter about 23V867 recall on this vehicle over two weeks ago. Letter indicates vehicle requires repair (per Audi's online data as recorded with data collection performed from the vehicle itself) NOW. I called to make an appointment with Audi Silver Spring [XXX] ) and initially I was told they will have to order new battery modules. A week later (this morning 2/29/2024) I was texted that they cannot perform the repair as they do not have cell balancer tool :( and this will take another two weeks. So while Audi indicates my vehicle is in imminent fire hazard, yet their dealers are not capable of repairing this issue, even though letter indicates repairs should be performed now. I am extremely concerned with the safety of the vehicle, passengers and my property while vehicle is parked on the driveway due to fire hazard. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Feb 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

Rearview and camera displays showed a blank screen. The instance showed up when the vehicle was in Reverse. The screen turned blank besides other features on the display such as camera views. Each view showed blank. An inoperative rearview camera display reduces the driver's rear visibility, increasing the risk of a crash.

Reported

Feb 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Audi E-Tron. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Several unknown warning lights were illuminated, and the Major System Failure message was displayed. The vehicle was towed to the dealer, where the engine was replaced; however, the dealer refused to return the vehicle until the contact had paid for the repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 30,000.

Reported

Jan 2024

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

The charging system used to charge the vehicle cannot be used at full capacity otherwise it can cause a fire. Potential house fire, wiring damage to home. This problem has been confirmed by the manufacturer. The components have not been inspected because Audi does not have a remedy for this recall. There are no warnings on the vehicle. Lights flicker in the home when charging.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

We have several recalls for this car the battery and the ball joints are bad we called the dealer for help with the issue and never received any update , we can not drive this car due to a fire hazard and it is a real safety issue for all the public and our selves we need help. Please help my family thanks and god bless.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

I discovered the following recall on your site but the AudiUSA site does not show the issue. I am alarm at the serious nature of this recall and Audi is only saying it does no have a remedy yet. that is unacceptable considering what could happen. We need a faster remedy to this very dangerous situation. A timely manner is right now, not later in the year. Dec 20,2023 Manufacturer Recall Number93U9 NHTSA Recall Number23V867 Recall StatusRecall Incomplete, remedy not yet available Summary A potentially critical self-discharge condition exists in certain high-voltage battery modules that, in some instances, may lead to thermal overload, possibly resulting in smoke or a fire. A high-voltage battery overheating increases the risk of a fire. Affected high-voltage batteries may experience a loss of range and/or performance as an early indication. Safety Risk A high-voltage battery overheating increases the risk of a fire. Remedy REPAIR NOT YET AVAILABLE Audi is working on an interim measure to help provide support for vehicles in this recall until the remedy becomes available. More information will be provided at a later date once the details of the interim measure are defined.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

The sunroof exploded while on the highway. It was very dangerous as small glass shards fell while driving at highway speeds on the highway. It was not hit by anything, and there was no damage to the glass prior. There was no warning, just a loud pop/bang and then the glass fell and then a huge hole where the sunroof used to be.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System) and 23V842000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact attempted to charge the vehicle and was not able to charge the battery. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the charging port had failed and needed to be replaced. The vehicle was repaired. The contact researched online and became aware there was a recall related to the charging port failure under NHTSA Campaign Number: 19V434000 (Electrical System). The contact was advised by the independent mechanic that a dealer should check the software for any updates. The contact took the vehicle to a dealer and was informed that the charging port recall was not associated with the VIN. The contact was advised that the other two recalls had no relation to the failed charging port and that there was no remedy available for the two recalls related to the VIN. The manufacturer had been notified of the failure. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

Reported

Jan 2024

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2019 Audi E-Tron. The contact had pulled into a charging station and had plugged the vehicle in to charge the battery. The contact stated she heard a loud boom 20 minutes after having plugged the vehicle into the charging station. The contact saw white smoke issuing from the rear of the vehicle and then she saw flames issuing from the rear driver-side wheel. The contact stated that prior to the fire department's arrival a passerby and a store employee, from a store that she was parked in front of, extinguished the flames with chemical hand-held fire extinguishers. The contact stated the vehicle was towed to her insurance provider's impound lot for investigation. The manufacturer had not been informed of the failure. The failure mileage was approximately 111,000.

Reported

Nov 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

Fire

I plugged my Grizzle home charger into the driver side charger on my 2019 Audi E-Tron. The Vehicle charged but did not disengage the charging handle. I called Audi and followed all their instructions but nothing worked. The car was towed to the Audi dealer where they had to disassemble the vehicle's charging port on the car to get the charging cable handle out. Although the car is still under warrantee, Audi refused to to repair the car under warrantee And charged me upwards of $500.00 for the repair. Audi claimed that since the charger was not an Audi charger there may have been outside influence. This explanation does not make any sense, nowhere in the owners manual does it stat that you are only required to use an Audi charger. This is equivalent to stating that you must take your car to the dealer for maintenance or risk voiding your warrantee.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

Purchased on September 13 2023 told my salesman anos that the vehicle needs brakes it seems he said oh no we inspect all our vehicles so me not being a mechanic I believe him well that was a lie September 15 2023 car indicates brake pads low see dealership now it’s only been two days since I made this 60000$ purchase from Schaumburg ford so they say bring it in so we can check this is Friday I purchased that Wednesday they inspected it and it needs brakes and rotors this is a electric car I could have hurt my self or others not having adequate brakes this car is not drivable due to it needs brakes I should not be repairing a vehicle was purchased September 13 2023 2 days later it needs brakes this dealership played with my life and the well being of others I want my brakes fixed I live 100 miles from this dealership I went back on that following Monday to drive back with a car with inadequate brakes first I was offered 1000$ towards new to having nothing done at all haven’t Evan made a payment beware of Schaumburg ford they sell cars that may just hurt u or some one else

Reported

Oct 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Leather dashboard is warping due to the water ingress issue which was addressed from previous recall.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi e-tron vehicles. Moisture can enter the high-voltage battery system through a faulty seal on the charging socket.

Risk: Moisture in the high-voltage system can cause a short-circuit, increasing the risk of fire. If warning lights appear along with the message "Electrical system: fault," immediately stop driving the vehicle, park outdoors away from structures, do not charge the vehicle, and contact Audi Roadside Assistance at 1-800-411-9988 to have the vehicle towed.

Remedy: Audi will notify owners, and dealers will install a new seal and, as necessary, replace the affected system components, free of charge. The recall began September 6, 2019. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 93E8.

Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.

Risk: An overheated outlet or charging cable can increase the risk of a fire.

Remedy: Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.

Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 E-Tron Sportback Quattro and 2019-2022 E-Tron Quattro vehicles. Certain high-voltage battery modules may overheat.

Risk: A high-voltage battery that overheats increases the risk of a fire.

Remedy: Dealers will install onboard diagnostic software to monitor battery module performance, and replace affected battery modules where necessary, free of charge. Owner notification letters were mailed April 3, 2025. Owners may contact Audi customer at 1-800-253-2834. Audi's numbers for this recall are 93U9 and 93V2.

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2024 Audi E-Tron and 2020-2024 Audi E-Tron Sportback vehicles. The fastener that connects the brake pedal and the brake booster may have been improperly assembled during manufacturing, which can cause the brake pedal to detach from the brake booster.

Risk: Brake pedal detachment can cause a loss of brake function and increase the risk of a crash.

Remedy: Dealers will inspect and repair the brake booster, free of charge. Owner notification letters were mailed on October 1, 2024, and November 22, 2024. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 46P6.

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.