2016 Volkswagen Tiguan

* Purchase Date: January 23, 2016 * Current Mileage: Approximately 71,500 miles For the past several months, my vehicle has experienced continuous engine oil loss. The oil level drops approximately one gallon every two months, and the engine oil warning light has illuminated on multiple occasions. Because of this recurring problem, I brought my vehicle to Volkswagen Glendale on April 23, 2026. After inspecting the vehicle at the Glendale dealership, I was informed that loose oil pan bolts were the cause of the oil loss. Based on this diagnosis, I took the vehicle to three different local auto repair shops for additional inspections. All three repair shops independently diagnosed the issue as being related to the engine and stated that if the engine is not replaced, the engine oil loss problem will not be resolved. I returned to Volkswagen Glendale on June 27, 2026. During this second visit, I was informed that the oil leak was coming from the oil pan area and that components including the oil pan, bolts, sealant, oil level sensor, and gaskets required repair. The technicians raised the vehicle and carefully inspected the entire underside. They reported that there was no visible engine oil leak and no evidence of oil escaping from the oil pan. I took the picture that there is no visible engine oil leak at the repair shop. I am deeply concerned that: * I am concerned about having to continuously add engine oil (1 gallon every two months) because the vehicle keeps losing oil. *I am concerned that the engine may seize due to low oil levels, which could cause the vehicle to break down while I am driving. Specifically, I request: Due to this engine problem and the ongoing engine oil loss issue, I respectfully request that the engine be replaced to resolve the problem and prevent potential safety risks. After reviewing the information above, could you please provide me with the claim number? I would appreciate your assistance. Thank you.

Reported

Jul 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

UNKNOWN INCIDENT. I had a 2016 VW Tiguan with just over 80k miles (approximately 80,200 mi). On 1/6/2026 about 10 min after driving home from the gym, I heard a small explosion from the garage where my car was parked. The garage was filled with smoke and large flames were visible from under the front end of the vehicle. We called 911 and tried to put it out with a fire extinguisher but it continued to re-ignite. The fire burned down our entire garage with all its contents and made it's way into the home completely destroying our laundry room and adjoining bathroom. I had no previous issues with the vehicle, no warnings or check engine lights.

Reported

Feb 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

Fire

The contact's friend owns a 2016 Volkswagen Tiguan. The contact stated that while driving at various speeds, the power steering assist failed with several unknown warning lights illuminated. The vehicle was taken to a dealer and a diagnostic test was performed. The diagnostic test showed that the vehicle and determined that the steering rack, wheel speed sensors, and engine cooling fans needed to be replaced. The contact's friend declined the repair, and the warning lights remained illuminated. The vehicle was then taken to an independent mechanic who discovered that coolant was leaking into the engine and discovered various engine leaks. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 88,000. The VIN was invalid.

Reported

Nov 2025

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

I’ll be driving for 2-10 minutes and power steering cuts out. Wheel will jerk a little and alarm will sound with the alert light remaining red through remainder of drive. Sometimes it will not work at all while driving, but I’ve found the it usually works for the first few minutes until I speed up a little more.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

My car has never been in an accident. One day while turning into my driveway, I heard a large clicking sound. Since then, my airbag malfunction light is on and my car horn does not sound/work. All steering wheel controls are broken. This has been an issue for about 6 months. I've been waiting on a recall impacting my specific VIN/year/make/model, however I am being informed that I will need to pay out of pocket to have this major safety concern taken care of. I will be taking this car to the dealership this week in hopes to have a repair quote that I will have to save a significant amount of money over an extended period of time to complete.

Reported

Oct 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

As I was driving on the Long Island Expressway at 50mph, there was a sudden VERY loud explosion that sounded like a gun shot. I thought perhaps a tire had blown out but then I heard air rushing by. My sunroof had spontaneously exploded!

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Subject: Known Carbon Buildup Issue in 2016 Volkswagen Tiguan TSI – Request for Recall and Accountability To Whom It May Concern, I am writing to formally express my concern and request action regarding a well-documented and dangerous issue affecting Volkswagen TSI engines—specifically, severe carbon buildup. I am the current owner of a 2016 Volkswagen Tiguan TSI, which I purchased in April 2025 with approximately 84,000 miles on it. In June 2025, I had to have the intake manifold replaced due to carbon buildup—a repair that was still covered under warranty. However, shortly after, I was informed that the vehicle now requires a full engine decarb and replacement of all four fuel injectors, at a total cost of $3,296. This raises several serious concerns: •Carbon buildup this severe at such low mileage is not typical wear and tear. It indicates a design flaw in the TSI direct-injection engine. •My extended warranty provider refuses to cover the repair, citing that it is a maintenance issue—conveniently shifting the responsibility away from the manufacturer. •This type of engine failure can result in dangerous performance issues, including: •Sudden engine misfires •Loss of power while accelerating •Poor fuel economy •Stalling or hesitation while merging or turning •Catalytic converter damage •Potential long-term engine failure I am stunned that this is not considered a safety issue worthy of recall, especially given the number of reports online and in service centers regarding this exact problem. The symptoms of carbon buildup can easily result in on-road danger to the driver and others. What’s most disheartening is that Volkswagen has long been aware of this flaw, yet no recall or extended warranty has been offered for affected consumers. I previously owned a 2015 Passat and was a loyal VW owner—but now, as a single mother, I am expected to pay nearly $3,300 for a repair tied to poor engineering and design, not misuse or neglect.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

My hood latch has failed. It sometimes appears latched, but actually is not and other times it doesn’t even look like it’s latched at all. There is in fact, a hood latch recall for this year make and model of vehicle, however, my vehicle is not on the list recalled. I believe the current recall for this year making model is not inclusive of all affected VIN numbers!!!!

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

During cold winter months in below freezing temperatures, a red warning light will turn on when the electronic steering fails and the electronic steering will randomly lock up while driving. Making it extremely difficult to steer and nearly impossible to use at a stop or slow speeds. When inspected, the entire steering rack with the steering electronic module needs replacing.

Reported

May 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

Electronic Power Steering fails and there is a loss of control with turning the wheel (left/right). This is a hazard especially on the road as it not only puts myself at risk but other drivers lives at risk. There is a red steering wheel that lights up on the dash which indicates loss of power steering. There have been multiple reports already of Electronic Power Steering Failure with Volkswagen vehicles. They have yet to issue a massive recall on anything which can turn potentially hazardous to peoples lives. The electronic power steering failure always seems to persist no matter if it’s too cold or too hot.

Reported

Mar 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at unknown speeds, the entertainment, cruise control, and TPMS turned on and off without application. The horn was inoperable. The seat belt, air bag, and tire warning lights were illuminated. A tree fell on the vehicle, and the sunroof was leaking. The contact stated that there was an abnormal amount of fuel outside of the vehicle. The contact and her dog were exposed to fuel, and medical attention was provided. The vehicle was taken to an independent mechanic, but no assistance was provided. The vehicle was taken to the local dealer, where it was diagnosed that the spring clock needed to be replaced. The vehicle was not repaired. The vehicle was towed to another dealer, Royal Volkswagen, 3010 Columbiana Rd B, Vestavia Hills, AL 35216, where it was diagnosed that the water pump and fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 55,000.

Reported

Feb 2025

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

1 injuries

My check engine light keeps turning on and off. I took it to the dealership and they gave me a list of things to fix in the future but nothing too serious. They fixed the intake manifold, which I was not aware or informed that it had a recall on it, and they cleaned the valves. They turned off the check engine light and when I picked up the car, it came back on. I informed them about it and they turned it off again. Then again it turned back on as soon as I left the dealership. They told me I had to change the oil and so I did but it turned on again. I tested it at auto zone and the reader said to change the camshaft position sensor and I did. The check engine light turned off and on again quickly. Then recently the steering wheel light turned on and locked the steering wheel.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The 2016 Volkswagen Tiguan has a problem with the sunroof leaking and floors being filled with puddles of water in entire car. This have caused the water to cause electrical problems with the vehicle as well as meadow and mold.

Reported

Oct 2024

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

The car died while driving 3 times in 2 weeks. The gas pedal loses pressure, the vehicle is still on. I had to slow down put the car in park and restart the engine. This happened at speeds around 25-40 miles an hour, including on the freeway and when my [XXX] permitted daughter was driving. This problem has been taken to a WV dealership, they are not able to find the problem and are still looking. The way they are trying to discover the issue is by driving the car until it happens to them. Obviously a car stopping while driving is an insane danger to everyone on the road. This seems to be a known issue on the VW forums. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

I bought a 2016 VW Tiguan in 2019 from the Audi Rockville dealership. Recently I had an oil leak issue that requires a substantial repair. I first took it to a certified VW mechanic, Ourisman VW of Rockville, and they diagnosed the issue to be a 4,109.19 dollar repair. Following this, I took it to get a second look at an independent mechanic shop, Wilniq Auto Body & Mechanical Repairs, and the mechanic came to the conclusion that the engine head gasket needs to be replaced and that it should be covered under the manufacturers power train warranty. Unfortunately my car is out of warranty by just 241 miles (Warranty is up until 60,000 miles and my car is at 60,241). Based on what the mechanic saw while diagnosing the issue (The color and consistency of the leaked oil and where it was located), he alluded to this oil leak issue definitely starting prior to my car hitting 60,000 miles and that the other mechanics who worked on my car prior should have noticed this issue. They also mentioned that from what they can tell this issue has nothing to do with how I maintained the car but an issue with the car itself. I regularly maintained the car with all scheduled oil changes on time. The last three oil changes I had were at 51, 256 mi, 54,404 mi, and lastly at 58,075 mi (The recommendation is every 10,000 mi). When I brought all this up to a Volkswagen of America representative via chat they mentioned that because I brought the car to an independent shop the warranty would not be applicable anyway. My independent mechanic told me that this is not the case and in fact illegal. I bought this car in good faith with my hard earned money expecting it to be a durable and reliable product for years to come. Now I am getting hit with serious repairs at just over 60,000 miles and I do not trust that there won't be more in the future. Attached are documents, receipts, transcripts, other customer complaints similar to mine and the answers to the general guideline questions above.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

Leaking panoramic sunroof only when it rains. I have taken it for the 5th time and you can’t drive it in the morning or when any condensation comes inside because u can’t see out of the windows at all. It smells awful and it’s a lot of water! It has ruined the touchscreen . I have been paying out of pocket trying to get this fixed. There should be a recall!

Reported

Dec 2023

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

Airbag error light on dashboard, passenger seat shorted out water pooled under passenger seats front and rear soaking wet coming up through carpets with moldy smell. You tube says it may be the panoramic roof drains.

Reported

Oct 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

The electric connection for the air bag has malfunctioned . The same vehicle with different VIN numbers have already been recalled for the exact same reason. Not sure why my car was not included. Many people on the VW forums are having the same issues. Please recall.

Reported

Sep 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

Every time it rains it gets in my vehicle! I have taken it in to an auto shop and they can’t find the leak . I just noticed a smell and finally found that the floor board gets wet . Now I see mildew inside and I don’t know what to do…. I have an idea that it could be the panoramic sunroof, but I don’t know it only gets wet at the bottom of the car and depending on how bad it rains that’s how much water is inside and I think there should be a recall on this matter, it’s beyond ridiculous, and I have read so much about it and I think it’s the sunroof and the tubes shrunk. I don’t know how to fix that and I haven’t gotten any help from any other shop. They cannot tell me what it is and the only thing that is left is for me to have it ripped apart but if they have shrunk I can’t do anything about that. Also, I’ve heard this by so many different people that own the same kind of vehicle. Please.help!

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Turbocharger went out on this vehicle rendering it unsafe to drive. Check engine light came on and after several opinions, it was determined that the Turbocharger went out and needed replacement in order for the vehicle to safely run. This was confirmed via a independent service center. Upon further research on the internet and VW chat forums, there are several other people with this year and model Volkswagen that have had similar issues with low mileage. The turbo charger should not have went out on a vehicle with 39,000 miles on it.

Reported

Jun 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

The sunroof/moonroof glass shattered while my daughter was driving on the highway, causing glass to fall down on her while driving. She stated that it sounded like a gunshot, then glass was breaking while driving. She was upset and crying, which could easily have caused an accident if it weren't that it happened in the evening. The car scheduled to be repaired I contacted the VW dealership and they stated there were no recalls. No warning

Reported

Mar 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

Steering Wheel Clock Spring has gone out on my VW Tiguan, driver air bag is on which means the airbag wont come if we get in a accident. Pressure light is on as well. This will be the 3rd Steering Wheel Clock Spring installed.

Reported

Mar 2023

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

Oil consumption issue. “Normal” oil consumption is 1 quart per 1200 miles according to VW. My Tiguan with 70k miles is burning 3 quarts every 2,000 miles. No obvious oil leak or burning of oil. I’m told I need a new engine and this is a known issue for VW. Car no longer under warranty after 60k miles.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

I had a coolant leak and needed to replace the water pump. My control arms were corroded out at 67k miles and needed to be replaced.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

The clock spring part of the steering wheel has failed rendering all steering wheel controls and most importantly the air bag inoperable. This is a major safety hazard for the driver and ultimately passengers as well. This part has been a well known problem with this vehicle and has been covered under an extended warranty, yet Volkswagen refuses to make the part readily available to their customers who are under extended warranty coverage for said part. This is a major safety risk in that they are showing months long delays in getting parts forcing people to choose ability to get to work over safety. Volkswagen is wilfully exposing customers to undue safety compromises. Recall the car and make them fix this. And compensate owners.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while his wife was reversing, the vehicle emitted abnormal clicking sounds with the air bag warning light illuminated. Additionally, the contact stated that the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the replacement part was on backorder. The failure mileage was approximately 94,000.

Reported

Oct 2022

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

Front portion of panoramic sunroof shattered-sounded like an explosion. Had the fabric sunscreen not been in place, vehicle occupants would have been severely cut by glass shards. The vehicle has not been inspected by dealer, repair facility, law enforcement or insurance. This happened in a rural part of Iowa and we chose to make it home (to beat incoming rain). There was no impact and no previous damage on this sunroof. Unit was in the closed position and no mechanical or physical defects visible. There were no warning lights and symptoms of the problem prior to failure.

Reported

Sep 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

The clockspring has failed, and all electronics in the steering column do not work, including the horn (as well as cruise control, radio volume, channel, etc). It is also believed the air bag(s) will not deploy in a crash. The clockspring failure has been verified by the local VW dealership. The part has not been available from VW for over 2 months(!), and now my vehicle's safety inspection has expired and the car is not legally drivable on public roads (in Virginia) (and VW will not provide or pay for alternative transportation). VW can not provide and ETA for when this critical safety part will be available.

Reported

Sep 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

The clockspring failed at under 62,000 miles. Air bag light came on, steering controls stopped working, and horn stopped working. Lots of other VWs have had clockspring issues--wondering why this is not included yet?

Reported

Aug 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

Unknown. Airbag sign went on, Clock does not work, seems like electrical problem.

Reported

Aug 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

I have taken my 2016 VW Tiguan to a VW service center, and they have notified me of a faulty water pump in my car that is leaking coolant. This is endangering the engine of the car and its safety. There has been a class action lawsuit regarding this exact issue with VW in the case Zhao, et al. v. Volkswagen Group of America, Inc., et al., Civil Action No. 2:21-cv-11251. I have contacted the manufacturer VW several times regarding this issue, but they refuse to cover the costs of my repair as the mileage on my car is above their current warranty period. However, if this is a known issue with a faulty part, the manufacturer VW should be responsible for the costs of repairing the issue and maintaining the drivability of my car.

Reported

Aug 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

Clock spring in steering wheel failed and the airbag, horn and steering wheel controls no longer work on my daughter's Tiguan which is still under warranty. ( a very expensive extended warranty) Volkswagon is no longer manufacturing the part, so the only way to repair the car is to replace the whole steering wheel column which costs 5 times as much.(So they don't want to fix it that way) I was told they have multiple cars sitting on their lot since last year waiting for that part, but from what I heard from a mechanic/parts guy is VW is just simply no longer making that part and stringing their customers along saying it is "backordered". The warranty is not being honored. The car is sitting at the dealership collecting dust. They will not provide me with a loaner, or reimburse me for a rental car.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Volkswagen Tiguan. The contact stated while driving at an undisclosed speed, an abnormal fuel odor was detected. The vehicle was taken to the dealer where it was diagnosed with a fuel line leak. The dealer informed the contact that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,000.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving, the horn and radio became inoperable. The TPMS and airbag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the clockspring needed to be replaced. The local dealer was not contacted and the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no assistance was provided. The approximate failure mileage was 150,000.

Reported

Jul 2022

Incident date

Feb 2021

Mileage

Not provided

Outcome flags

None reported

Air bag light on due to recall, dealership cannot fix because the part is out of stock and there is no ETA.

Reported

Jul 2022

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

Issues related to the vehicles airbag light being on and no sound when horn is pushed, the dealer has stated is due to a bad clock spring. they said it could be replaced under warranty but they don’t know if they will ever receive a clock spring from VW. This vehicle is unsafe to drive without a horn.

Reported

Jun 2022

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

The clock spring in my vehicle broke back in December of 2021. This was diagnosed by a Volkswagen dealership service department. It is now 5 1/2 months after the part was ordered and still no part. This makes the car undriveable. The air bag and horn do not work and the entire dash is unusable. It is a safety issue that has rendered my car undriveable for the past 5 months. We can’t get dealership to answer calls. We have found many others complaining of same thing being wrong with their Tiguan and have all been told the part is indefinitely delayed with thousands of people needing the part but none are being made. Volkswagen needs to do something to help people who purchased their product and can’t even use them. My daughter was driving the vehicle when she heard a crunch and her air bag light came on and the steering was affected. Thankfully she pulled over until someone could help her. We are still paying monthly for a car that is not driveable.

Reported

May 2022

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Volkswagen Tiguan. The contact stated when the vehicle was started, the instrument cluster was inoperable. Additionally, the air bag warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with an air bag failure however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 37,147.

Reported

May 2022

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

I had my clockspring replaced in March 2021 and it broke again January 2022 (less than a year and only 10k miles added) The part is nationally backordered, there has been a 7+ month wait time and no end in sight. The clockspring causes clicking in the steering wheel, the buttons and HORN do not function, and the airbag light goes on. VW just tells you it’s fine to drive even though this is a safety issue. I was not able to pass my inspection, it was over the 30 day extension so my registration was revoked! Corporate said there was nothing they can do so my car was just sitting in my driveway undrivable. I traded it in for a Honda after 4 months because this was stressful not having a car to drive. VW needs to be held responsible and this needs to go public.

Reported

May 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

I turned my steering wheel while pulling into a parking space and heard a crackling sound. My airbag light went off and the horn and controls on the steering wheel stopped working. I was told it was an issue with the clock spring when I took it into the shop. This happened almost 4 months ago and it cannot be repaired do to inability to obtain a new clock spring. I have found forums of other people complaining about the same issue. This is atrocious. My car is up for inspection this month and will therefore be undriveable until the issue is fixed. Other Volkswagen owners are talking about contacting news outlets at this point. I DO NOT HAVE A FUNCTIONAL HORN OR AIRBAG AND THERE IS NO SOLUTION IN SIGHT. I AM NOT THE ONLY ONE!!!!!!!!

Reported

May 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

The clock spring has failed and confirmed by a local dealer, part number 5K0-953-569-AL. After talking with several dealers, I found out VW has a "hit list / back order list. This part is on it. I have also been told there are 1000 currently on back order and it may be 6 months before I receive a replacement. I have no horn and my air bag may or may not work. I have no way to warn a pedestrian or another vehicle should an issue arise, safety issue. No air bag could cause severe personal injury or death. Both are unacceptable and this part failure has been on going for more than 4 years. The sign of this failure is no horn, air bag light "ON" and no controls on the steering wheel function. I asked VW Customer Care twice what is VWs protocol for driving with a broken clock spring in writing, no response. I asked to speak with a manager, none got back to me. At the dealership I indicated I thought this was a safety issue as I have no horn. The service counter person said no one has ever brought this up in the 4 years they have been at the dealership. HUGE SAFTEY ISSUE which has been ongoing for years, no safety response on protocol, none, and no solution in sight, maybe months down the road. I do have copies of emails from VW Customer Care.

Reported

May 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

2016 Volkswagen Tiguan - CLOCK SPRING IS BROKEN & THE PART IS BACKORDERED "INDEFINITELY”. MY AIRBAGS, HORN, AND STEERING WHEEL CONTROLS NO LONGER WORK. VW WANTED TO CHARGE ME THE DIAGNOSTIC FEE ( A LITTLE OVER $100) TO PUT ME ON THE WAITING LIST FOR A REPLACEMENT PART. THEN TOLD ME I WAS OVER 3000TH ON THE "WAITING LIST". ABSOLUTELY UNACCEPTABLE & A MAJOR SAFETY HAZARD. MY CAR IS BASICALLY WORTHLESS UNTIL THEY START REMANUFACTURING THE PART. NO TIMELINE GIVEN FOR THIS PROCESS. WILL VW COVER THIS? I CANNOT BELIEVE THIS IS BEING ALLOWED & APPARENTLY IGNORED. Check engine light came on early March 2022. Took it to VW to have checked out. Spent $465 on an intake valve hand cleaning, 4 new spark plugs, and a vehicle inspection. No more than a week later I started hearing clicking noises coming from the steering wheel when I turned. One turn caused a loud pop....after that pop, my airbag light dinged on. My airbags do not work (but can deploy at any time?? WHAT), my horn doesn't work, and neither do any steering controls. In sum: No replacement parts are available / Told I was over 3000th in line for when they start “remanufacturing” the part / Given no timeline of manufacture / Told there was nothing I can do. Took the car to a place that specializes in Audis & VWs. He scanned the car for free and repeated the same thing as VW but put me on two different waiting lists. He said that there are some clock springs available that are made in china and are crap/will not last. He mentioned they could put the “wrong part” in as a replacement for $700 and only the airbag would work, but I would still need to get the correct steering clock from VW put in whenever it’s available. I haven’t decided if I’m going to have that done yet….but in regards to the correct part, they will call when they have the part but that it would probably be 1.5- 2 YEARS. UNREAL. HOW IS THIS ALLOWED? WHAT DO I DO? WILL THE CAR EVEN PASS INSPECTION? CAN IT STILL BE INSURED? HELP!!!

Reported

Apr 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

Air back failure due to clockspring. No replacement parts available, VW North America is giving no ETA for when/if they can fix the vehicle. VW North America is offering no rental car or loaner car to deal with the issue. My $20K vehicle is a useless piece of scrap until or if they fix the problem and provide a replacement part Air Bag Clockspring, Part Number: 5K0953569AL

Reported

Apr 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

Airbag light has been on since October 2021. Dealership indicated the clockspring needs to be replaced. Was giving a 2-3 week window for replacement to arrive. I have felt unsafe operating my vehicle not know if my airbags would deloy if needed. Rental car was not offered nor provide upon request. Dealership has not ETA. In addition to the airbag, the horn is nonfunctioning which is a safety hazard as well.

Reported

Apr 2022

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

My airbag light is on and all the controls on the steering wheel are not working. Per the dealer, the car needs a new "clock spring" but they are back-ordered and they have no idea when they will receive replacement parts. How can Volkswagen let people drive around with no airbags. The part needs to be replaced and Volkswagen should be able to supply the part so I can fix my car. I am not asking for a free part, I just want to purchase the part and repair my car.

Reported

Apr 2022

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

Volkswagen dealer diagnosed my car with a failed clockspring in October of 2021, which results in a failed driver's airbag, no horn, and failed steering wheel control buttons. Volkswagen currently has this part on backorder with no ETA and there are 3000 customers without this part. I have no way of obtaining this part, and therefore have no airbag or horn which is extremely unsafe. Volkswagen refuses to provide alternative transportation or a rental vehicle for me saying that it is not covered under the warranty. In addition, the car would not pass inspection in several states, and I can't sell it because it is not safe. So I'm paying for a useless car.

Reported

Apr 2022

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

My 2016 Volkswagen Tiguan has only 49,000 and the water pumps went bad already never heard of this I brought many cars and never had any problems with water pumps especially so soon. I couldn’t drive for days because water pumps are so expensive and my is more than 30 mile away which causes my car to over heat and the antifreeze was leaking so much I didn’t want to get stranded out there so I didn’t drive much until I was able to replace the water pumps. It’s to my knowledge Volkswagens had water pumps defects issues and I feel Volkswagen needs to recall 2016 models because water pumps should last for over 100,000 miles or more. I brought this car used in good condition with only 34,000 on the car and now water pumps goes bad. I hope someone looks into this matter because this parts are very expensive on consumers and Volkswagen needs to pick up the bill not consumers..Thanks for your time.

Reported

Mar 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the buttons on the steering wheel for the horn and gauges were inoperable. The vehicle was taken to the dealer and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

Reported

Mar 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

While driving on the freeway, the car came to a sudden stop in the fast line. I tried multiple things.....moving it in and out of gear, and flipping the parking brake switch off and on. After maybe a minutes, the brakes unlocked and I was able to move the car over to the shoulder. There was not warning, the car just stopped. I have just recently had the car inspected, 50,000 mile service. No issues were detected by the service group. The service dept at VW diagnosed the problem as being a short in the emergency parking brake. Thankfully we were not hit. Am very concerned someone else won't be as lucky.

Reported

Feb 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

The clock spring has broken. When the wheel turns, this results in a loud clicking from the steering wheel post. The airbag light is on, the horn does not work, and the electrical controls on the wheel do not either. This is a known issue on VW Tiguans. Earlier years have a recall while the 2016 is only covered by an extended warranty. Dealer confirmed the clock spring is the issue. This is the real problem: VWs response is unacceptable. There are no replacement clock springs available in the country. There is no time estimate for the delivery of the replacement part. According to the service center, they are not even in production. I have been waiting weeks for VW to fix a known issue - affecting the horn, airbag and electrical controls - and there is no estimate for when it will be fixed.

Reported

Feb 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 CC vehicles manufactured January 12, 2016, to February 3, 2016, Golf R and Tiguan vehicles manufactured November 25, 2015, to January 28, 2016, and e-Golf vehicles manufactured November 25, 2015, to January 11, 2016. Vibrations, such as those created by opening and closing a vehicle door, may cause the rear child door locks to disengage, allowing a child to open a rear door while inside the vehicle.

Risk: If an unrestrained child unexpectedly opens a door, they may fall from the vehicle increasing their risk of injury.

Remedy: Volkswagen will notify owners, and dealers will inspect, and if necessary, replace the child lock(s), free of charge. The recall began on August 22, 2016. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 58C9.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.

Risk: Deactivated air bags increases the risk of injury. Inadvertent deployment of the air bags increase the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will install new software and replace the air bag ECU as necessary, free of charge. The recall began November 25, 2019. Volkswagen's number for this recall is 69Z5.