2014 Volkswagen Jetta

Purchased my 2014 Jetta TDI SportWagen DSG used with 60k miles in 2017 from a Subaru dealership. It was purchased at auction by the dealership as reported at auction known to be an unmodified dieselgate vehicle. The dealership performed the modifications to bring it into emissions compliance and sold it to me. I noticed an occasional "boing" sound from the back and my wife wouldn't drive it, she said it was too twitchy on the highway. I just thought that was part of the Sportwagen experience. In 2026 I took it to my local garage for a [XXX] state inspection. Mechanic showed me that the front right coil spring was broken as part of the strut, and both rear coil springs were also snapped. The rear spring pieces "screwed" up into themselves and it was actually difficult to see the snapped section. I had been driving for a year on a single front left spring, the only remaining good spring. Total cost of repairs was $4500 in parts and labor (which was actually quite reasonable for the work performed). From [XXX] I purchased VW OEM "Towing" springs for the rear and new front struts and new rear shocks, plus all linkages, mounts and all bolts plus a $150 alignment. Regarding the engine, the glow plugs were replaced in 2025 and the dissimilar metals had "galled" the threads and the head had to be chased with a reamer in order to install new glow plugs to the correct torque. The faulty glow plugs were determined to be VW OEM parts from the factory. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

I was leaving my house to head to work. When I turned on the highway. The car randomly stopped accelerating. No warning or anything just stopped going. Pulled over to the side and shut it off for five mins. Turned it back on by the car won’t move at all. Not forward not back. Call a tow truck and took it to a shop. There I was told there was a recall on the mechatronic system of these cars and someone didn’t take this one into be fixed. Call VW to inquire about the recall. They said they can’t help! What. That’s crazy! I didn’t even put 50miles on this car. Spent my whole savings to finally have a car! Instead of riding my bike to work and have a good car. For me to be out almost $7000

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

I am experiencing multiple safety-related issues with the driver's side door latch/lock assembly on my Volkswagen vehicle. These problems are isolated to the driver's door and appear linked to a known defect involving water intrusion and freezing. Symptoms include: In cold mornings (around 7:30 AM), the driver's door latch frequently freezes shut, likely due to moisture ingress that freezes in sub-freezing conditions—preventing opening from the exterior and sometimes the interior handle. This aligns with Volkswagen TSB 57-18-01, which addresses moisture-related freezing of front door latches. I must enter through the passenger door. While driving, the vehicle triggers "door open" chimes and warnings. The door is latched, but the door is not locked while driving. Which causes wind to catch on the door. If I am able to get the door open from the interior handle, the door will not latch closed. The driver's door fails to lock securely while using the hand exterior sensor or the lock button on the car keys. The other doors lock, but leaves the driver's door unlocked, with no audible unlock confirmation. The selective unlock feature is also inoperative, as the interior unlock button on the driver's panel does not function. After shifting into Drive or Reverse, the door fails to relatch properly if opened and closed. These issues create serious safety risks: Potential for the door to open unexpectedly while driving, risking loss of vehicle control or occupant ejection. Delayed emergency egress in accidents or fires if the latch remains stuck. Driver distraction from persistent false door-ajar alerts, which could mask critical warnings. Compromised vehicle security due to unreliable locking. Given the documented nature of this problem in TSB 57-18-01, this should be a recalled issue as it's a direct impact on door security and vehicle safety.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

the auxiliary heater had burned through the heat shield and melted into the cabin causing a small fire and now some smoke to enter the cabin

Reported

Jan 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

Fire

According to the mechanic to whom we took the vehicle, there was a massive short in the mechatronics component of the transmission. The mechanic also informed us that there was no proactive action we could have taken prior to this incident to prevent its occurrence. The car and its components are still available for inspection. The short caused the vehicle to immediately lose power while being driven between 60 and 65 mph on an Interstate Highway, and the vehicle had to be pulled over immediately. No warnings were provided before the short occurred but the failure resulted in the generation of a warning message after the fact. The vehicle had been serviced recently, including a basic inspection of the vehicle's electronics and transmission. I am unaware of the problem having been reproduced by a dealer or independent service center, but having researched the issue I discovered that other owners of similar make, model, and year numbers have experienced similar issues. Neither the vehicle nor its components have been inspected by the manufacturer, police, or insurance representatives, though, as noted previously, we did have a mechanic inspect the vehicle and faulty transmission to determine the cost of fixing/replacing the transmission. Please see Declined Jobs on attached invoice from Aspen Auto Clinic.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Volkswagen Jetta. The contact stated that the heater and the defroster were inoperable. The vehicle was taken to an independent mechanic, where the heater core was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was determined that the vehicle was designed with a silica bag near the coolant reservoir, and the silica bag had ruptured, causing silica to leak into the engine compartment and to clog the heater pipe. The mechanic was able to flush out a significant amount of silica; however, the failure persisted. The contact stated that she resided in a small country area, where it was significantly cold, and the defroster and heater failure had reduced the contact's ability to see the roadway while driving in cold weather and to remain warm inside the vehicle. The dealer was notified of the failure and informed the contact that all the compromised hoses, pipes, and parts might need to be replaced; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

Reported

Dec 2025

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

On October 17, 2025, I was driving my 2014 Volkswagen Jetta at approximately 25–30 mph on the bypass in Muscatine, Iowa. Another vehicle cut into my lane and struck the front driver-side of my car. My vehicle suffered significant front-end impact, including wheel/tire damage, bumper and fender damage, and visible suspension impact. During the crash, the driver-side airbag did NOT deploy, even though the impact was directly to the front driver-side area where the crash sensors are located. The airbag warning light did not come on before or after the crash. Because the force of the impact was strong enough to damage the front wheel, suspension components, and bumper structure, I believe the airbag system (airbag module, front crash sensor, or related wiring) failed to detect the crash properly. A collision at this speed and angle should have triggered airbag deployment. This failure put me at risk of serious injury. I am reporting this because the airbag system did not function as intended in a front-end collision, and I am concerned there is a defect affecting the airbag deployment sensors or modules in this model.

Reported

Dec 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

Crash

Auxiliary Heater, Part# 1KO 963 235 H, Melted at the grounding post, potentially damaging wiring harness. Fire started in driver side footwell on 11/5/2025. Included is a photo of where the fire originated from. Medium burning to hands, and smoke inhalation from my passenger.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

Fire 2 injuries

[XXX] driving on [XXX] , my car accelerated to almost redline without me pushing the pedal, I tried the brake only to find it didn't control the car., it died in the slow lane, no power anything. Eng lite was on, towed to my mechanic, he couldn't find why but the code said EGR, so he cleaned and replaced glow plugs, & regen'd the DPF to 0.. so I picked up the car, and a few days later, it did it again through a 4way stop. I called vw & was told to go to the dealer. Oakland VW inspected & said need new DPF $6K. Since the filter doesn't affect throttle, I declined, plus in 2022 on an extended warranty I went to dealer to have the filter replaced, instead they regen'd it & left the bad part in my car. Now the corporate Care Manager wants the DPF replaced for $6K b4 proceeding with any further testing to identify the source of the acceleration problem. The shop mgr, Joseph, was test driving & the car did take off and was not stoppable with the brakes. That was confirmed, yet VW of America is still in a holding pattern and cannot explain why this is happening. THIS IS A MAJOR SAFETY PROBLEM. The car takes off out of control unexpectedly, and the brakes won't stop the force forward. PLEASE help me, I cannot stress enough the danger this car puts me and others in, and it is my only vehicle. The dealer is trying but corporate is being difficult and are not interested in compromise. The DPF, emissions issues they have had, have nothing to do with the acceleration and they just refuse to move forward or discuss anything else. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 45 MPH, the vehicle independently accelerated to 70 MPH. The contact immediately depressed the brake pedal; however, the vehicle failed to respond as needed. The contact pulled over onto the side of the road and the vehicle lost motive power. There was no warning light illuminated. The contact attempted to restart the vehicle however, the vehicle failed to start. The vehicle was towed to a local independent mechanic where the vehicle was diagnosed, and the contact was advised that there was no fault found with the vehicle. The contact continued driving however, while driving uphill at 25 MPH and approaching a stop sign at an intersection, the vehicle independently accelerated to 50 MPH, with the check engine warning light illuminated. The contact depressed the brake pedal however, the vehicle failed to respond. The contact shifted to neutral(N) and allowed the vehicle to slow down before driving to a local dealer for the vehicle to be diagnosed. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 113,000.

Reported

Jul 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

My cars consumes oil like crazy. I'd say every week I am adding a quart to two quarts of oil. I would lose power while driving. Sometimes the car would just shut off And then it would take a few times to get it started. I was in the middle of driving when the car just completely shut off on me and it will not start at all. It will crank and sound like it's going to turn over but it won't. I've been told it's most likely a timing chain issue.

Reported

May 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

I was driving down the Highway at 65 miles per hour when my vehicle suddenly appeared to go into neutral and I lost power in the middle lane and almost was rear-ended. I was able to move over to the side shoulder just gliding. The vehicle starts but while driving it the transmission suddenly appears to go into neutral. The symptoms are consistent with the Recall 34J6 but when I look up my VIN it does not show any pending recalls.

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

I HAVE A 2014 JETTA HYBRID. MY CAR LOST POWER WHEN I TRIED TO USE IT. BROUGHT IT TO VW OF HAYWARD AND WAS TOLD IT WAS A FAULTY MECHATRON UNIT. WHICH I PAID FOR. I FOUND A RECALL ON THIS UNIT BUT FOR SOME REASON THE RECALL DIDN'T COVER MY VEHICLE. THAT ODD BECAUSE IT SAYS THAT 2013-2015 JETTA ARE BEING RECALL FOR MECHATRON FAILURES (RECALL CODE 34J6). ALL OF THE PROBLEMS DESCRIBED IN THE RECALL WERE EXACTLY WHAT HAPPENED TO MY VEHICLE. I THINK MY CAR SHOULD HAVE BEEN COVERED BY THE RECALL. I DON'T THINK I SHOUILD HAVE TO PAY FOR THIS REPAIR ($2400). THIS DEFECT WAS KNOWN BY VW AND IT IS THEIR RESPONSIBILITY TO COVER THE COSTS.

Reported

Mar 2025

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

Oil consumption: My 2014 Jetta 1.8T SE is consuming oil at an excessive rate. This began at 30,000 miles and has been to the VW dealership numerous times ending without resolution.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the vehicle hesitated while accelerating from 7th gear and failed to function as intended. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with a mechatronic unit failure associated with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,500.

Reported

Jan 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

During this summer (2024), I got a warning with three beeps then warning lights came on, went off for a several months, and now have come on and stayed on (ABS, TRACTION CONTROL, BRAKE, AIRBAG, Tire Pressure). This has to be an issue with VW. There was close to 63,000 miles on the car at the time. Now there's only 64,000 miles on the car. The dealer service center couldn't really determine the cause but still quoted a repair of nearly $4,000.

Reported

Dec 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

PTC Heater - Driver side footwell short / overheating Burning smell Climatronic temp set to warm Fan speed on or off Outside air temperature below 35deg fahrenheit Burning plastic and vapor starts filling the cabin within 10 seconds Fear of vehicular fire or related health effects from exposure. No warning codes or lights to indicate an issue.

Reported

Dec 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving on the highway at approximately 50 MPH, the RMPs revved however the vehicle lost automotive power. The contact merged to the side of the road and noticed transmission fluid was leaking. The vehicle was restarted however failed to increase in speed. The vehicle was towed to the residence where an independent mechanic diagnosed that the vehicle was leaking transmission fluid from between the transmission and the engine. A dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA Campaign Number:13V568000 (POWER TRAIN) as a probable cause for failure. The approximate mileage at the time of failure was 190,000.

Reported

Oct 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

While driving my car, which is a manual, will stall out of nowhere. Not while changing gears, but while driving on highway. It stalls which is extremely dangerous. I read the NHTSA investigated this problem in 2010. I believe my car is part of this investigation.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

HI, I bought this 2014 VW Jetta with 87,000 miles on it for $12,000 from Conicelli Motors in Conshohocken, PA- Nov 2021. I put $8000 down and had $4000 left to pay on it. I kept up with my oil changes and everything. By Oct 2023, I am being told the engine needs to be replaced. I have let this car sit in the parking lot, and I am still making payments on it. There is no way this car should need a complete motor replacement. From a few mechanics, the cost for a motor to be replaces is about $12000. That is what I paid for the car. Looking at all the 2014 VW Jetta engine recalls, I believe VW is the issue. I don't see a recall with my VIN number, but there should have been one.

Reported

Aug 2024

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2014 Volkswagen Jetta TDI equipped with four Continental Tires: Tire Line: Extreme Contact DW6 Plus; Tire Size: 245/45/R19, and DOT Numbers: N/A. The contact stated that while driving at 75 MPH and traveling around a curve, the passenger side rear tire tread separated, he lost control of the vehicle, and he crashed into a guardrail. The contact sustained injuries to his back, but medical attention was not provided. The side curtain air bags were deployed. There was no reported fire. A police report was filed. The vehicle was towed to a tow lot. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was deemed totaled by the insurance company. The contact stated that the failure was similar to NHTSA Campaign Number: 21T001000 (Tires). The manufacturer was not notified of the failure. The failure mileage was approximately 110,000. The tire mileage was 5,000.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

Crash 1 injuries

The contact owns a 2014 Volkswagen Jetta. The contact stated while attempting to start the vehicle, the vehicle failed to start. The check engine warning light and the battery warning light were illuminated. The vehicle was towed to a dealer. The vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was repaired under warranty. The contact stated that the failure reoccurred, and the check engine warning light illuminated. The contact made the dealer aware of the failure. The vehicle was currently at the dealer but was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,700.

Reported

Jun 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The transmission is regularly malfunctioning leaving the car jerking/stuttering when idling. At its worst, the car stopped working while I was driving (felt like it dropped into neutral). I had to stop in the middle of the road (in traffic) to stop and restart the car. I have taken the car to an official VW dealership/repair shop (Smith VW in Wilmington, DE) and was told the transmission would have to be replaced ($10k+ repair). I got a second opinion at AutoStream in Annapolis, MD and was told the same thing. It has not been inspected by police or insurance. The check engine light is now on, though not 100% of the time despite the issue being consistent.

Reported

Jun 2024

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

I am writing this complaint in recognition of the 34J6 recall for the 2013 - 2015 VW Jetta Hybrid. The vehicle has only 62K miles on it and the transmission suddenly failed. The vehicle was parked at an ice cream shop and after entering it to drive away, it would not move and a wrench came up on the dashboard. It was then towed to a VW dealer and they quoted approximately $20,000 for a new transmission. VW dealer also said this vehicle was not covered under the 34J6 recall, though the failure symptoms are exactly as outline in the NHTSA's repair and recall document. We also contacted VW corporate and they told me to request good will through the dealer. They offered to then fix the car for $11,000. That price is also ridiculous. We denied paying those costs and towed the car to a private residence where it is sitting in the garage. The VW dealer charged us $205.36 for diagnostics. Safety was put at risk, as the transmission suddenly failed without warning and could have caused a serious incident. I am writing this on behalf of a family member who owns the vehicle and I am taking care this vehicle's issues. I found multiple complaints of dealers doing this to customers, so I decided to file a complaint with the NHTSA. The recall should be expanded to all vehicles, there are only 7,000+ units, this is nothing for VW Ag. The only warning light that came up was a yellow wrench.

Reported

May 2024

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Timing chain went bad. Car only has 70k miles on it. Auto shop said there should be a recall because so many of this model car have this issue. It’s a very expensive repair. My son is still making payments on the car and now has to pay $3400 to replace the timing belt. He was told that if he kept driving it the motor would be damaged. He loves the car but this is very disappointing of VW.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed with transmission failure and the contact was advised to take the vehicle to a dealer. The dealer confirmed the transmission failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.

Reported

May 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

WHAT HAPPENS IS MY CAR SHUT DOWN IN THE MIDDLE OF TRAFFIC AFTER ME GETTING GAS SOMETIMES AND ENGINE LIGHT APPEAR. WHEN SHUTTING DOWN A QUICK FLASH OF BATTERY LIGHT SHOWS UP, NOW ENGINE LIGHT IS ON LONGER AND THE CAR POWER JUST SHUT EVERYTHING DOWN AS IF THE BATTERY IS DEAD NOTHING WORK BUT WITH A JUMP I WAS ABLE TO MOVE CAR AND WHEN I CUT IT OFF IT SHUT DOWN AGAIN THIS BEEN GOIN ON FOR ABOUT 1 MONTH ADVANCE AUTO TEST IT AND SAID IT HAD SOMETHING TO DO WITH MY FUEL PUMP DON'T REMEMBER THE CODE BUT ENGINE KEEP COMING ON VERY OFTEN.

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2014 Volkswagen Jetta. The contact stated that the son was driving at 46-47 MPH and turning left when another vehicle driving at 65-70 MPH crashed into the entire driver's side of the vehicle causing the vehicle to spin approximately 3 - 4 times before coming to a stop in the middle of the road. No air bags had deployed. The vehicle was towed and deemed totaled by the insurance company. A police report was filed. The driver had received injuries to their right leg, however, no medical attention was sought. The dealer had not been contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Reported

Mar 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

Crash 1 injuries

My car died at McDonalds and we had to push it out of the way. I was on lunch with coworker. Then it started and on the way back to work the car just stopped. We did not get hit but we sure could have. I had to have my car towed to dealer with my triple A. They told me I needed a new transmission. After many calls and much haggling I decided to purchase a transmission if I could have the old transmission back. I am sure my car should be part of safety recall VW34J6 and NHTSA 19V866. There are so many of us that are NOT on the recall but have the same problem. My car only had 62,000 miles. And I still owed a loan on it.

Reported

Mar 2024

Incident date

Mar 2021

Mileage

Not provided

Outcome flags

None reported

Power train/transmission Clutch to fail to engage, loss of drive power in low speed and while drive in highways

Reported

Feb 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

Please attach this to the previous submission: 11565729 The dealer described it a "hole" where the seam sealer was skipped during production. If they warranty rust holes, why not manufacturing error holes? 12 year rust through warranty. Page 11. Coverage This limited warranty covers any repair or replacement of body sheet metal panels that have been perforated by rust from the inside out. Where to go for warranty service: This limited warranty will be honored by any authorized Volkswagen dealer in the United States, including its territories. If your Volkswagen model is brought to an authorized Volkswagen dealer outside the United States, including its territories, this limited warranty will not apply. Defects in material or workmanship will be corrected under the terms of the warranty for new Volkswagen vehicles in effect in that country (except Canada). When the warranty period begins: The limited warranty period begins on the date the vehicle is delivered to either the original purchaser or the original lessee. This Limited Warranty Against Corrosion Perforation is automatically transferred without cost if the ownership of the vehicle changes within the warranty period. Free-of-charge repair Repairs under this limited warranty are made free of charge. An authorized Volkswagen dealer will repair the defective part or replace it with a new or remanufactured genuine Volkswagen part.

Reported

Jan 2024

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

[XXX] 10 year old VW Jetta that was always in the garage until last year when we moved. Now have a nauseating mildew smell throughout the interior. Finally found water under the front carpet. Then found this VW Tech Tip (above). Apparently a known manufacturing issue: "seam sealer Skip" is how they refer to it. Now it's out of warranty with only 52,000 mi and is an unsafe mildew/mold trap. The dealer says it may be $3,000 to fix. Removed driver side front fender, the entire interior and sent the carpet and padding to be ozoned. See pic. Most seam sealer around hinges and A pillar are all painted the body color. This pic shows where it was "skipped" during the build. The dealer repaired the driver side last week without painting (why it's black). Then they strangely stated that they'd like to remove the passenger side fender as well to look for "more holes". They know what's going on. This is a well-known problem. VW customer service said they won't offer any assistance since it's out of warranty. I did own it while under warranty, but never noticed since it was garaged. Do I have any recourse since it's an admitted manufacturing problem? Thanks for your consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2024

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated that while his sister was driving from a complete stop, the vehicle lost motive power. The contact was unaware if there were any warning lights illuminated. The contact's sister was able to push the vehicle to the side of the road. The vehicle was towed to the residence. The contact stated that he connected an OBD reader to the vehicle and retrieved diagnostic trouble codes related to the transmission and hydraulic pump play protection failure. The dealer was notified of the failure and informed the contact that the vehicle needed to be diagnosed to determine if it could be covered under Volkswagen Campaign Number: 34J6(Mechatronic Accumulator Housing). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Volkswagen Campaign Number: 34J6. The failure mileage was approximately 100,000.

Reported

Jan 2024

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

Visibility was impaired when defroster failed to clear windshield and heater was not working on 12/16/2022. I took vehicle to Hayward Volkswagen on 04/04/2023 and was told heater core needs to be replaced. This is a known problem to Volkswagen; there's a warranty recall on the 2014 Passatt with the same heater core. I have found numerous complaints on line with the same Jetta heater complaint. The 2014 Jetta i own has approximately 88,000 miles, mechanically sound car which i am unable to drive in winter months. Feeling frustrated, I did contact VW "helpline" on 01/05/2024, they were no help, not even to negotiate price.

Reported

Jan 2024

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

I was on lunch brake, going through a McDonalds drive thru, the car just shut off. I had to have it pushed out of drive thru. After several tries it did start again but shut off in the middle of traffic. I couldn’t shift it. I had to have it towed. VW dealer said I needed a new transmission at 62,000 miles. Then I read about the recall and knew that’s what was the matter with my car. The trouble is my car is not on the recall list. It’s the same with many of us who bought jetta hybrids. So I am out $15,000. The only transmission that can be used is the one on the recall.

Reported

Dec 2023

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

Engine experienced excessive oil consumption for years, especially following emissions control software update. Repeated EPC errors where encountered and brought back to multiple dealers who dismissed the issue recommending the use of higher octane fuels and more regular engine oil replacement. Advice was followed. Oil consumption eventually became extreme to the point that in excess of 4 liters where required to fill without any indication of low oil levels. Despite best efforts to maintain engine with sufficient oil to maintain recommend levels many times a year eventual engine knocking was encountered and costly engine replacement was recommended. Issue is well documented publicly with little to no recourse. Car is available for inspection upon request, engine replacement has not been pursued at this time.

Reported

Nov 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

While driving on a major highway at approximately 65 mph, my car completely shut off. The steering wheel froze, all the lights on the dashboard started blinking and the car's engine completely shut down. The wheel locked as I was able to steer to the median. I got out of the car and another car behind me immediately crashed into my stopped car, totaling it.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

Crash

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as needed. Additionally, the transmission failed to shift gear while the RPM was revving. No warning light was illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 19V866000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 108,000.

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

My 2014 VW as many other 2014 models are experiencing the following according to my local dealership in Miami: The ABS module is defective effecting other systems and making the car unsafe to drive as it was in 2009 and 2010 models. Dealer repair estimate is between $2500 with $5000! VW should recall before people get hurt!

Reported

Aug 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated the vehicle failed to start while parked in a parking lot. The vehicle was left at the parking lot overnight and the following day the contact was able to start the vehicle; however, while driving to the residence the vehicle stalled. The contact stated that after 30 minutes she was able to restart the vehicle and continued driving to the residence. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.

Reported

Aug 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

timming chain damaged engine

Reported

Aug 2023

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Volkswagen Jetta. The contact stated that while pressing the brake pedal, the vehicle suddenly shut off and began to roll backward causing a second vehicle to crash into the rear passenger side door. No injuries were reported. A police report was taken at the scene and the vehicle was driven away. The cause of the failure was not determined. The contact indicated that after the vehicle was serviced under a manufacturer's campaign the vehicle had randomly shut off on several occasions and after restarting the engine the vehicle would operate as normal. No further information was available. The manufacturer was notified of the failures but no assistance was offered. The failure mileage was 149,000.

Reported

Jul 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

Crash

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 50 MPH, the vehicle started jerking and lost motive power. The contact stated that the check engine warning light was blinking. The vehicle was taken to the dealer and the spark plugs were replaced, but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V028000 (Fuel System, Gasoline) and referred the contact to the dealer for assistance. The dealer was contacted but no assistance was not provided. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in the recall. The failure mileage was 30,000.

Reported

Jun 2023

Incident date

Jan 2016

Mileage

Not provided

Outcome flags

None reported

Timing Chain failure on highway nearly causing serious accident. VW will not cover repair. Timing Chain failure is a common issue on these cars and is a safety hazard.

Reported

May 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

The car was driving fine then began to slow down on its own. I would press on the gas but it was not accelerating properly. The engine light came on and another light. The car just died and I was trying to get off the road and to a shoulder. Stuck on the road. Car was dead. I tried to move it. Then I went back to car and restarted it. It did start enough to get me off the road. I took it straight to the dealer and they said it would cost $10,000 to fix because it's a hybrid.They called it transmission troubles. It is in process of failing.

Reported

May 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

Took normal turn down road, heard clicking noise. Airbag light on dash came on immediately along with loss of function of steering wheel buttons. No warning lamps prior to failure. No issues prior to failure. Vehicle has been inspected by Volkswagen dealer and claimed clock spring needed replacement.

Reported

Apr 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2014 Volkswagen Jetta. The contact stated that while her daughter was driving at an undisclosed speed, she was involved in a multi-vehicle accident pileup after a utility truck that was two vehicles ahead of her suddenly braked. The air bags had failed to deploy. The contact's daughter did not require medical attention but had sustained a headache from the impact. A police report was filed. The vehicle was towed to a tow yard and deemed totaled. The manufacturer was not made aware of the failure. The failure mileage was 121,640.

Reported

Mar 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

Crash 1 injuries

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving 65 MPH, the vehicle inadvertently stopped with the Hybrid Propulsion System failure warning light illuminated. The contact pulled over and turned off and restarted the vehicle, and the vehicle turned off immediately. The vehicle was towed the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in a recall pertaining to the failure. The failure mileage was 130,000.

Reported

Mar 2023

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

Car suddenly losses its power and stops, and I have to turn off the car and turn on again to drive. It happens in small roads and in highways that causes very dangerous situations. No check engine or issues shown.

Reported

Feb 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

For the Volkswagen Jetta Hybrid 2013-2015 units, a safety recall 34J6 was issued to service transmission issues that caused powertrain failure. The problem is caused by hairline fractures in the accumulator that cause insufficient transmission oil pressure (my vehicle is showing codes that this is the case). Recently, my 2014 VW Jetta Hybrid has been experiencing issues as described by the 34J6 recall. My car would lose powertrain capabilities at stoplights or if i was slowing down. It would also occasionally stop and start when it was supposed to be idling. The dealership has confirmed that my accumulator is the issue,however, my VIN number is allegedly not affected by this recall. Can an investigation be put forth to determine if this recall can be extended to be more inclusive of VIN batches that it is affecting?

Reported

Feb 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Remedy: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.

Volkswagen of America, Inc. (Volkswagen) is recalling certain model year 2014 Jetta, Beetle, Beetle Convertible, and Passat vehicles equipped with a 1.8T engine and torque converter automatic transmission. In the affected vehicles, the O-ring seals between the oil cooler and the transmission may leak fluid.

Risk: The leaking transmission fluid could contact a hot surface and result in a vehicle fire.

Remedy: Volkswagen will notify owners, and dealers will replace the O-ring seals in the transmission oil cooler, free of charge. The recall is expected to begin on April 16, 2014. Owners may contact Volkswagen at 1-800-822-8987. Volkswagen's number for this recall is 38B9/9V.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2014-2015 Jetta vehicles manufactured March 28, 2014, to November 24, 2014, 2014-2015 Passat vehicles manufactured April 7, 2014, to November 18, 2014, 2015 Golf and GTI vehicles manufactured July 1, 2014, to November 20, 2014, and 2014-2015 Beetle and Beetle Convertible vehicles manufactured March 31, 2014, to November 27, 2014. A sealing cap at the fuel rail may fail, allowing fuel to leak into the engine compartment.

Risk: A fuel leak, in the presence of an ignition source, can result in a vehicle fire.

Remedy: Volkswagen will notify owners, and dealers will replace the fuel rails with new parts, free of charge. The recall began February 6, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 24BL. Note: This recall expands and supersedes recall 14V-809 (Volkswagen recall number 24Bi) and only affects vehicles not previously repaired under that campaign.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."

Risk: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

Remedy: Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.

Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.

Risk: If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.

Remedy: Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.