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Model-year record

2011 Volkswagen Jetta
Image: Wikimedia Commons contributor · See source file

2011 Volkswagen Jetta

See the complaints, recalls, crash rating, and fuel economy in the public record. Then check the mileage and history of the car you found.

This page shows records, not a buy or avoid call.

The same model year can include a well-kept car and a neglected one. Use these records to plan what to check. Use the specific-car check when you know the mileage.

Complaints filed

639

Reports to NHTSA, 2011

Safety recalls

10

NHTSA campaigns on record

NHTSA crash test

Overall NCAP rating

Combined MPG

27.5

EPA estimate

Known issues

Electrical System issues lead owner complaints (28% of 639 reports), followed by fuel system (14%).

Electrical System28% · 178 reports
Fuel System14% · 91 reports
Power Train8% · 48 reports
Unknown Or Other7% · 43 reports
Fuel/Propulsion System6% · 41 reports
Engine6% · 37 reports
Engine And Engine Cooling4% · 26 reports
Air Bags4% · 25 reports

+ 16 more component categories with fewer reports.

Share of all 639 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11124715, ODI 10817217, ODI 10809928, ODI 10626873, ODI 10393841.

Individual complaint reports(639)

Showing the 50 most recent reports
Service BrakesJul 2025 · ODI 11677285Details +

ABS Control Module total failure No warnings appeared prior to the total failure of the ABS Control Module to indicate that the car needed servicing. ABS would have failed in an emergency braking according to the dealership. Just driving the car without knowing the ABS had issues put my family at risk. After the lights appeared I took it to the dealership who performed the diagnostics and determined that the ABS needed total replacement and advised that the car was not safe to drive. Lights appeared after the failure. There were no brake issues' warning lights prior to the failure. For at least 8 years I've complained that my brakes screeched and for years I was told that my brakes were fine. I've had diagnostics done on the car and not once were issues found with the ABS system. To realize that my car has no warning indicator for a major safety feature such as the brakes until that ABS components' total failure is horrifying. Yet when my tires need air a light appears. There were previous ABS recalls on other Volkwagen Jetta models/years that my car VIN was not part of.

Reported
Jul 2025
Incident date
Jul 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11677285 at NHTSA →
Service BrakesJul 2025 · ODI 11673804 · fireDetails +

driving on freeway (speed around 70mph) out of nowhere i start smelling strange burning smell then about 1 minute later the car brakes lock up in the front and I loose control of car but luckily it was in light traffic and I regained control enough to get it off to the shoulder. I got out to address the issue and notice the front tires smoking alot and it was at night and the inside (rotor, brake caliper, and rim were glowing bright red and the heat was melting the tire". Then I notice a flame and grabbed a bottle water and applied the tire and extinguish it. I sat there for a good 30 minutes to let everything cool down and the car would not move. "THIS IS A SERIOUS SAFTEY RECALL" AND IF IT'S NOT IT SHOULD BE ADDRESSED A.S.A.P PLEASE ADDRESS THIS ISSUE WITH VOLKSWAGON! AND HAVE THIS SERIOUS SAFTEY ISSUE CORRECTED thank you.

Reported
Jul 2025
Incident date
Jul 2025
Mileage
Not provided
Outcome flags
Fire
Open ODI 11673804 at NHTSA →
StructureApr 2025 · ODI 11656916 · crashDetails +

Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.

Reported
Apr 2025
Incident date
Oct 2024
Mileage
Not provided
Outcome flags
Crash
Open ODI 11656916 at NHTSA →
Electrical SystemJan 2025 · ODI 11633929Details +

The f16 fuse in the engine bay that connects power to multiple exterior lights as well as the abs brake system melts and melts part of the fuse tray. This is the same thing that happens with the vw Tiguan in campaign am97. Look into am97 as this can ruin your abs brake system. This should be recalled and fixed. This picture is not mine but is exactly what happened.

Reported
Jan 2025
Incident date
Dec 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11633929 at NHTSA →
Electrical SystemSep 2024 · ODI 11615800Details +

Component/System Failure/Malfunction: ignition switch and starter, possibly transmission Yes, available for inspection upon request. Car has randomly stalled while in motion; ignition and starter switch have been replaced as well as microswitch panel - yet problem persists. Power steering shuts down, steering wheel becomes very difficult to turn. Have to put car in neutral, typically, and try to restart while in motion. Has happened over 100 times; replaced alternator as well. Battery was replaced, brand new, yet was drained multiple times - recharged at Autozone. Vehicle was brought to Larry H. Miller Volkswagen - was advised the problem was fixed, as well as recall repairs (microswitch), paid for the service, went to leave dealership and problem immediately happened again. Complete shut off. Would stay running a little longer while in neutral or AC on. When the vehicle stalls the only light that comes on is the battery light. All other lights and systems work. Ran diagnostic codes through personal mechanic, friend, and dealership... Code states "Key/Ignition/Computer" but unsure what specifically. The 2011 Volkswagen Jetta also does not have the original key fob. May be improper programming? Continued to research all other recalls, services have been completed and yet the problem persists.

Reported
Sep 2024
Incident date
Sep 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11615800 at NHTSA →
EngineAug 2024 · ODI 11609555Details +

EGR is getting stuck open / closed

Reported
Aug 2024
Incident date
Aug 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11609555 at NHTSA →
Electrical SystemJul 2024 · ODI 11604268Details +

The contact owns a 2011 Volkswagen Jetta. The contact stated that the horn was inoperable while driving. The contact stated that the vehicle was taken to an independent mechanic, where the horn was replaced several times; however, the failure persisted. Additionally, the contact stated that the alarm system was inoperable. The vehicle was taken to the dealer, where it was determined that the failure was related to the electrical system. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 11V196000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was unknown.

Reported
Jul 2024
Incident date
Jul 2019
Mileage
Not provided
Outcome flags
None reported
Open ODI 11604268 at NHTSA →
SuspensionJun 2024 · ODI 11594711Details +

Car was being driven and coils snapped caused, tire to pop damaging front end. Car was being driven and randomly shut off in middle of road. Driving vehicle shifting into gear lags, check engine light is on, had reader and said that valve 2 has low pressure. As a result clanking and loose noise sounds are heard when driven from drivers side.

Reported
Jun 2024
Incident date
Aug 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11594711 at NHTSA →
EngineMay 2024 · ODI 11587738Details +

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine stalls intermittently while driving as listed in a recall for 2011 VW Jettas. How was your safety or the safety of others put at risk? I was at risk of an accident when the car stalls while driving on the road and on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the Ontario Volkswagen dealership has been able to see the car intermittently stalling while being serviced. I took the car to the Volkswagen dealership and asked them to contact corporate for a solution to the problem. They replaced 2 sensors and the problem still persists. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights or messages appear prior to engine stalling.

Reported
May 2024
Incident date
Jun 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11587738 at NHTSA →
Electrical SystemMay 2024 · ODI 11586964Details +

Air bag light came on showing both driver and passenger airbags off without having any collision then pulled into gas station, car was fine pumped gas and tried to start vehicle and couldn't turn key further than interior lights. Was locked in ignition. Also had all brake pads and rotors replaced 1.5 years ago, now service center says they need replaced again already. Diagnostics from VW shoe ignition switch lock cylinder malfunction needs replaced.there are recalls for the airbags and ignition switch cylinder and brakes for my exact year, month,make and model(11 recalls) but shows 0 recalls under vin. Vw wants to charge me $1,200 to fix what should be free under recalls.

Reported
May 2024
Incident date
Apr 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11586964 at NHTSA →
Electrical SystemApr 2024 · ODI 11581678Details +

The contact owns a 2011 Volkswagen Jetta. The contact stated while driving at various speeds, the vehicle shut off without warning. The contact initially linked the failure to a defective battery and the battery was replaced; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 11V196000 (Electrical System) which was then linked to the failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The vehicle was then taken to the dealer where it remained. The vehicle was not repaired. The failure mileage was unknown.

Reported
Apr 2024
Incident date
Jun 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11581678 at NHTSA →
Electrical SystemFeb 2024 · ODI 11571769Details +

Door unexpectedly does not close and latch correctly. Had to hold the car door the whole time driving. The driver door and passenger door has done it so far. This needs to look into.

Reported
Feb 2024
Incident date
Jul 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11571769 at NHTSA →
EngineJan 2024 · ODI 11569118Details +

I recently bought a 2011 volkswagen jetta tdi last owner wasn't aware of recalls, car started throwing white smoke, my local service mecanics NORTHWEST EXPRESS AUTO CARE let me know that the problem is a recall on emission need to fix but dealer don't want to do it

Reported
Jan 2024
Incident date
Jan 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11569118 at NHTSA →
SteeringJan 2024 · ODI 11566114Details +

Volkswagen Jetta NAR trouble code B116829 Volkswagen Jetta NAR trouble code 00778 Volkswagen Jetta NAR trouble code P1698 Car codes triggered after servicing in VW dealership.

Reported
Jan 2024
Incident date
Jul 2020
Mileage
Not provided
Outcome flags
None reported
Open ODI 11566114 at NHTSA →
Unknown Or OtherDec 2023 · ODI 11558215Details +

Car keeps turning off while driving and battery light comes on the dash board. Restarts and light no longer comes on until it turns off again. Drives for awhile again and same thing happens. Have changed numerous parts but without anything showing, can't diagnose it. Unpredictable to when it will turn off.

Reported
Dec 2023
Incident date
Nov 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11558215 at NHTSA →
Electrical SystemOct 2023 · ODI 11552529Details +

Vehicle’s electrical system shuts off as I am driving. This happened at night , almost caused a crash.

Reported
Oct 2023
Incident date
Sep 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11552529 at NHTSA →
Electrical SystemAug 2023 · ODI 11537327Details +

The car stalls in traffic and is slow to accelerate. The service department attributes the cause from a problem with a contaminated fuel system. However, the car has had a series of problems with the electrical system where I was told the "radio is draining the battery". The car would be parked without the keys in the ignition and it failed to start and the cause being the radio draining the battery. The issue is both electrical and diesel engine related.

Reported
Aug 2023
Incident date
Mar 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11537327 at NHTSA →
Electrical SystemJul 2023 · ODI 11533317Details +

The contact owns a 2011 Volkswagen Jetta. The contact stated that upon arriving to her destination, while turning the key in the ignition, the vehicle failed to turn off, with the key stuck in the ON position. After several attempts, the contact was able to turn off the vehicle by disconnecting the battery terminals. No warning lights were illuminated. The vehicle was taken to the dealer, who failed to diagnose the failure. The vehicle was not repaired. The failure mileage was 80,000.

Reported
Jul 2023
Incident date
Jul 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11533317 at NHTSA →
SteeringJul 2023 · ODI 11531243 · crash · 1 injuriesDetails +

Unknowns

Reported
Jul 2023
Incident date
Feb 2023
Mileage
Not provided
Outcome flags
Crash 1 injuries
Open ODI 11531243 at NHTSA →
Electrical SystemJul 2023 · ODI 11530329Details +

At various times my car will randomly stall and it's not showing any warning lights to indicate what's wrong or when it will happen.

Reported
Jul 2023
Incident date
Jul 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11530329 at NHTSA →
Air BagsJun 2023 · ODI 11527943Details +

Volkswagen Jettas between 2011-2014 received a recall for the clockspring issue that occurs. I just learned that I am experiencing the same issue and my car is the same year and make. Both the airbag light is on and the horn does not work properly which is a major safety risk. VW said they will not cover the repair however this is a serious safety issue which has clearly been a problem.

Reported
Jun 2023
Incident date
Jun 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11527943 at NHTSA →
EngineMar 2023 · ODI 11511425Details +

Water pump busted while driving at 20 miles an hour

Reported
Mar 2023
Incident date
Mar 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11511425 at NHTSA →
Unknown Or OtherMar 2023 · ODI 11511269Details +

It started singing real load and my light for my coolant started blinking red

Reported
Mar 2023
Incident date
Mar 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11511269 at NHTSA →
Power TrainMar 2023 · ODI 11510091Details +

The power window never works the way it is suppose to, when I row my window down it MESSES with the speakers for some reason, my wipes don't work all the time and freeze easy. When driving does nor like to shift out of 1st it's got that mk shifter, it will stay in first gear unless the gas is pressed and released fast also can smell like a burnt wire or/ candle was smell. When I try to put the air on the smell becomes worse.

Reported
Mar 2023
Incident date
Mar 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11510091 at NHTSA →
Engine And Engine CoolingJan 2023 · ODI 11500322Details +

The contact owns a 2011 Volkswagen Jetta. The contact stated while driving approximately 40 MPH, the splash guard detached from the vehicle and damaged the radiator. The contact stated no warning light was illuminated. The contact was able to continue driving to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.

Reported
Jan 2023
Incident date
May 2018
Mileage
Not provided
Outcome flags
None reported
Open ODI 11500322 at NHTSA →
Electrical SystemDec 2022 · ODI 11496902Details +

Lights coming on by themselves while in park position and draining the battery. Replaced battery 3 times in the last 7 months.

Reported
Dec 2022
Incident date
Dec 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11496902 at NHTSA →
Air BagsDec 2022 · ODI 11495712 · crash · 1 injuriesDetails +

On February 2, 2017, My car was stop in an intersection. A car coming in my direction swerved into my lane and hit me head on. The air bag was deployed, it exploded so violently that both of my hands were severly injured. There was a fracture in my right wrist. There was a laceration to the base of the thumb and my thumb finger almost fell off and required several stiches for my forefinger to be attached. The bones in my right arm was shattered into pieces and it required major surgery. My left arm requires a total of 4 surgeries. I have to undergo an eighteen (18) months of Physical Therapy for both my left and right hand. There was so much pain in my left arm and the doctor had to perfom an operation called "Proximal row carpectomy (PRC)". Proximal row carpectomy (PRC) is a motion-preserving treatment for the degenerated wrist. Three (3) very important bones in Proximal row carpectomy (PRC)surgery was removed. This surgery is done to alleviate (reduced) the pain in my arm. I was still lucky, fortunate that the car hit me in front. If my car was hit from behind, my upper body especially my head will be thrown forward and the explosion of the air bag would explode in my face and the xplosion could have killed me or break my neck. The exlposion of the air bag was very similar to the beirut explosion that was caused by ammonium nitrate which was sometimes used in the defected airbag. Very explosive. The air bag was supposed to protect me but in this case it caused tremedous damage to my both my left and right arm. After more than 5 years both of my hands have not fully recovered. It still hurts lifting some heavy object which I could easily lifted before the accident. I trully believe that the airbag is my car has a problem and it could be a Takata air bag that also need to be recalled. My neighbor’s teenage daughter is also driving the same year and model of my car and it always worry me to think what if the air bag is defected.

Reported
Dec 2022
Incident date
Feb 2017
Mileage
Not provided
Outcome flags
Crash 1 injuries
Open ODI 11495712 at NHTSA →
Power TrainNov 2022 · ODI 11493328Details +

This engine or transmission is acting odd it boggs down for no reason and I know for a fact there should be a recall from the wiring harness back in 2011. I accidentally clicked it was fixed when I pushed the wrong button and it wouldnt let me undue it. Stalls white smoke out the tail pipes in gusts. Foul smell in vents

Reported
Nov 2022
Incident date
Dec 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11493328 at NHTSA →
Electrical SystemOct 2022 · ODI 11487725Details +

Ignition switch. Having a hard time turning car off.

Reported
Oct 2022
Incident date
Sep 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11487725 at NHTSA →
Power TrainOct 2022 · ODI 11487509 · crashDetails +

Was driving about 25-30mph when we heard a pop sound and the car started to become very hard to control. Everytime I would press the brakes the car would become even harder to control. I tried to turn into a driveway to see what happened and the car jerked and caused us to go into a deep ditch. The front passenger tire hit a concrete water drain and the car stopped abruptly. Impact caused the rim to completely break in half and also snapped the front axel in half. The tow truck driver informed us that the drivers rear axle trailing arm was broke in half and he had never seen anything like that before. That night we learned of the recall for that exact part. Over the weekend I've had a chance to go out and look a little better under the rear of the car and it appears to have the steel inlay piece that was supposed to fix the recalled part. The welding is terrible and most of it is rusty so it's been broken for a while it seems. I pulled a car fax on the vehicle and it has went in several times for maintenance at various car dealerships but it doesn't seem that anyone put the fix in the system for it. It has definitely been repaired but nothing shows that. We are waiting on insurance to look at the car. It is available as of right now to be seen. No warning lamps were on in the car. This accident could have resulted in major injuries or even death if they wouldn't have hit the ditch. I have a ton of pictures if you need more. The police did come but didn't file a report because it was a 1 car accident.

Reported
Oct 2022
Incident date
Sep 2022
Mileage
Not provided
Outcome flags
Crash
Open ODI 11487509 at NHTSA →
StructureSep 2022 · ODI 11487239 · fireDetails +

I took my son to a birthday party. We were both out of the car for 30-45 minutes when my son wanted to get something out of the backseat. When he opened the back passenger side door, black smoke came pouring out of the car. Upon further inspection, the driver's door was on fire. It appears to have started in the door panel wiring harness - where the window control buttons are.

Reported
Sep 2022
Incident date
Sep 2022
Mileage
Not provided
Outcome flags
Fire
Open ODI 11487239 at NHTSA →
Air BagsSep 2022 · ODI 11486984Details +

I have a clockspring issue in my 2011 Jetta, which was associated with the Volkswagen recall in 2015. I called VW of America and was told that my VIN was not one of the cars part of that recall, and they would not be able to assist me in fixing this issue. With this problem occurring and being associated with a recent recall, I feel as if Volkswagen should help me in fixing my vehicle as it is a safety issue.

Reported
Sep 2022
Incident date
Sep 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11486984 at NHTSA →
SuspensionAug 2022 · ODI 11478915Details +

Going down the road - in town - at about 35 mph and I started to hear loud clanking while I felt as the rear of the car felt "stiff" all of a sudden. I parked the car as soon as I could to check it over. The rear passenger side coil spring just snapped as you'd break a pretzel... I have never seen a broken coil spring in any of the cars we owned over three decades. As I looked for information online, it seems that this MK6 generation of Volkswagen vehicles made in MEXICO were manufactured with springs that are PRONE TO FAILURE! Even the next generation MK7 especially vehicles manufactured between 2015-2019 had a RECALL for this exact failure - 42J5. - 56,000 vehicles including Golf hatchbacks, Golf SPORTWAGEN, Jetta sedans and Tiguan SUVS. How come VW didn't have a recall for the previous generation? Obviously this is manufacturing with below par parts.

Reported
Aug 2022
Incident date
Aug 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11478915 at NHTSA →
Engine And Engine CoolingAug 2022 · ODI 11477382Details +

The contact owns a 2011 Volkswagen Jetta Sportwagen. The contact stated while driving approximately 55 MPH, the catalytic convertor warning light illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the particle filter needed to be removed and reinstalled. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken to a different dealer who determined that the particle filter needed to be checked and reinstalled. Additionally, the EGR cooler needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact had taken the vehicle back to the second dealer; however, the vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.

Reported
Aug 2022
Incident date
Dec 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11477382 at NHTSA →
SuspensionJul 2022 · ODI 11475501Details +

While changing lanes we heard a twang sound and felt an impact in the floor boards. The left rear of the car was unloaded from weight shift when the noise and impact was felt. When I was able to check the car over, I found the left rear spring was broken. The vehicle only has roughly 85k miles. I have heard many other stories of this happening to others as well.

Reported
Jul 2022
Incident date
Jul 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11475501 at NHTSA →
Vehicle Speed ControlJul 2022 · ODI 11472267Details +

It's the transmission when the mph needle just Bob's constantly, when sometime up to 60 mph the rps stays above the three for at least 15 sec before sometimes going down others have to push the gas pedal fast to shift gears. Constant thud sound from the motor and more condensation then should be coming from tailpipe.the odor coming from the air vents is absolutely nauseating.

Reported
Jul 2022
Incident date
Jan 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11472267 at NHTSA →
Electrical SystemJun 2022 · ODI 11468080Details +

At first we had to replace the intake manifold and then a month later we had to replace the catalytic converter and now it’s in the shop having the DLF filter , fuel pump , & fuel lines . All dealing with the diesel exhaust and fuel distribution. It’s leaking diesel fuel with strong odor of diesel to the point it makes you feel sick. The Volkswagen dealership never informed me of any recalls on my vehicle. The dealership is Flow Volkswagen Greensboro NC

Reported
Jun 2022
Incident date
Oct 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11468080 at NHTSA →
Electrical SystemMay 2022 · ODI 11463834Details +

The car turns off while driving and it has put me in several safety problems that I feel could an accident

Reported
May 2022
Incident date
May 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11463834 at NHTSA →
SteeringMay 2022 · ODI 11463846Details +

The contact owns a 2011 Volkswagen Jetta. The contact stated while driving approximately 30 MPH, the steering wheel locked and the vehicle started jerking with the check engine warning light illuminated. The vehicle was taken to several independent mechanics; however, there was no failure detected. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V615000 (Electrical System, Steering). The manufacturer was not notified of the failure. The approximate failure mileage was 126,600.

Reported
May 2022
Incident date
May 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11463846 at NHTSA →
Electrical SystemApr 2022 · ODI 11460999Details +

The ABS module in this vehicle has failed as the ABS, Traction Control, Airbag, and Brake lights are all on with the brake light flashing. The dealership stated a new module would be needed to have functioning anti lock brakes. In reference to case - NHTSA: 16V913, I believe the same components are the same as the power train did not change between the two vehicles. I am having the same symptoms as stated in this document but there is no recall as of yet.

Reported
Apr 2022
Incident date
Mar 2019
Mileage
Not provided
Outcome flags
None reported
Open ODI 11460999 at NHTSA →
Vehicle Speed ControlFeb 2022 · ODI 11449759Details +

Unknown , The vehicle is a slap shift and I can't put it in sport mode as well when driving I've been in just regular automatic it will shift slow but hard when it's in slap shift it it shifts Hard and when it is in sport mode it will shift fast and hard it's like a jerk it has a very rough idol and sometimes the windshield wiper's will work sometimes they won't and my cruise control does not work and I put my code reader on it and it says $7E8 and $7E9 along with not being able to complete smog test, and it acted like it wanted to die when I was in drive through it has well over half tank gas. Also it seems to be sucking more gas and my miles are going really fait's going really fast like they're not matching what I'm actually driving.

Reported
Feb 2022
Incident date
Feb 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11449759 at NHTSA →
Service BrakesJan 2022 · ODI 11447893Details +

The contact owns a 2011 Volkswagen Jetta. The contact stated that while operating the vehicle, the ABS and traction control warning lights illuminated and remained illuminated. Additionally, the brake light had continued to flash. While driving approximately 35 MPH, the vehicle spun out after lightly depressing the brake pedal. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 85,000. Consumer would like to withdrawal the complaint.*JB

Reported
Jan 2022
Incident date
Dec 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11447893 at NHTSA →
Service BrakesDec 2021 · ODI 11444005Details +

The contact owns a 2011 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the brakes locked up causing the vehicle to spin 180 degrees. The vehicle was taken to an independent mechanic and diagnosed with Antilock Brake System (ABS) control module failure. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the VIN was not included in the recall. The failure mileage was approximately 88,000. Consumer would like to remove the complaint.

Reported
Dec 2021
Incident date
Dec 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11444005 at NHTSA →
SteeringNov 2021 · ODI 11441172Details +

Car horn stopped working followed by an airbag sensor light that won't turn off. Seems like the clock spring failed prematurely?

Reported
Nov 2021
Incident date
Sep 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11441172 at NHTSA →
Power TrainNov 2021 · ODI 11441173Details +

Car randomly stalls while driving and shuts off without warning in the middle of the road. Immediately is able to turn back on without issues. Took to mechanic and they couldn't find any issues and said the car had zero error codes. This has happened multiple times while driving low speeds, usually when driving stop and go with street lights

Reported
Nov 2021
Incident date
Aug 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11441173 at NHTSA →
Air BagsOct 2021 · ODI 11436335Details +

Extended warranty expired 6 months before the event. HOWEVEr, I read it as a recall (it was actually warranty) so I took it in BEFORE the warranty expired, there wasn’t a problem with it then so they could not fix it since again it was warranty and not recall. The problem being my horn stopped working. Took it to Volkswagen- they said it was clock spring. Clock spring could also short out my airbags along with other SAFETY issues. Not only am I at extreme risk so are others around me. Obviously it was a problem with others if they extended the warranty. A VW specialist dealing with recall and warranty told me the extension of warranty is different because a recall would mean there’s a safety issue. HOW IS A HORN AND AIR BAG NOT A SAFETY ISSUE?!?! unsure of the exact date I noticed however, it was after extension of warranty.

Reported
Oct 2021
Incident date
Jul 2020
Mileage
Not provided
Outcome flags
None reported
Open ODI 11436335 at NHTSA →
Unknown Or OtherOct 2021 · ODI 11436116Details +

The vehicle ignition systems skips and locks the steering wheel. The makes the vehicle stops and disabled.

Reported
Oct 2021
Incident date
Oct 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11436116 at NHTSA →
TiresSep 2021 · ODI 11434410Details +

P 205/55R16 Front side tire has developed cracks/cuts along side wall. Bought tires recently from NTB-National Tire & Battery in Forest City, NC. I don't know how safe is to drive like this?

Reported
Sep 2021
Incident date
Sep 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11434410 at NHTSA →
Unknown Or OtherJul 2021 · ODI 11424379Details +

The vehicle turns off by itself while driving.

Reported
Jul 2021
Incident date
Jul 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11424379 at NHTSA →
SuspensionJul 2021 · ODI 11423741Details +

The spring in the back left suspension fell off/broke. We heard a loud clank on the highway and were able to slowly steer to a local mechanic. The back left of the car sunk over the wheel, he looked under and told us the issue. And in fact, the same thing happened when we first bought the car to the front left suspension and we were reimbursed by VW Van Nuys. VW Ventura replaced the front two suspension systems. VW Seaside currently has the car and will be replacing the back two suspension systems. We looked up the issue, and many other drivers with this make and model have had the suspension springs go out, a rare and dangerous issue. There were no warning messages prior to failure and if the spring had punctured the tire it could have caused an accident and risked lives.

Reported
Jul 2021
Incident date
Jul 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11423741 at NHTSA →

This page shows the latest 50 reports to keep it usable. The count above includes every complaint NHTSA has returned for this model year.

Recalls(10)

Open a recall to read what NHTSA says is wrong, what can happen, and how it gets fixed. Check the VIN and remedy eligibility with a dealer; federal no-charge requirements have an age limit, though a manufacturer may offer more coverage.

Air BagsApr 2015 · 15V483000Details +

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Remedy: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.

Open full NHTSA recall record →
Engine And Engine CoolingJul 2014 · 14E007000Details +

The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.

Risk: A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.

Remedy: Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.

Open full NHTSA recall record →
Engine And Engine CoolingAug 2011 · 11E036000Details +

VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.

Risk: IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.

Remedy: DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

Open full NHTSA recall record →
Engine And Engine CoolingJul 2011 · 11V466000Details +

VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.

Risk: IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.

Remedy: DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

Open full NHTSA recall record →
Fuel SystemMar 2011 · 11V490000Details +

VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.

Risk: DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.

Remedy: VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

Open full NHTSA recall record →
Electrical System · 11V196000Details +

VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.

Risk: SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.

Remedy: VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

Open full NHTSA recall record →
Suspension · 14V656000Details +

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.

Risk: The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.

Open full NHTSA recall record →
Electrical System · 19V615000Details +

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."

Risk: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

Remedy: Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.

Open full NHTSA recall record →
Unknown Or Other · 19V679000Details +

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Remedy: Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.

Open full NHTSA recall record →
Service Brakes · 20E064000Details +

Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.

Risk: If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.

Remedy: Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.

Open full NHTSA recall record →

A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.

Investigations

5 NHTSA investigations on record

Investigations are agency reviews, not findings that a vehicle is defective.

Air Bag Clockspring Failure

In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922

Air Bag Clockspring Failure

In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626

Air Bag Clockspring Failure

The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.

Diesel Fuel Injector Line Leakage

By letter dated October 3, 2011, Volkswagen Group of America, Inc. (VW) notified the National Highway Traffic Safety Administration (NHTSA) that it will conduct a safety recall to address a defect in approximately 168,275 model year (MY) 2009-2012 Volkswagen Jetta, Jetta Sportwagen, Golf, and Audi A3 vehicles equipped with the 2.0L TDI Common Rail Clean Diesel engine (NHTSA Recall No. 11V-490).The recalled Jetta and Jetta Sportwagen vehicles were built from May 2008 through September 2011, the Golf vehicles were built from May 2009 through September 2011, and the Audi A3 vehicles were built from September 2009 through September 2011.According to Volkswagen, in U.S. applications of the above cited TDI vehicles including engine codes CJAA and CBEA, the fuel injection pulses could coincide with the natural frequency of the injector line #2 in specific load and RPM conditions.This resonance creates additional stress on the fuel line which a small number of parts (based on the statistic spread of line strength) cannot withstand over its lifetime.As a contributing factor, VW indicated that a supplier used tube material with scratch marks from a grinding process during certain production periods.Lines manufactured in these periods were installed in vehicles produced in the following 10 months:December 2008, January-February 2009, October 2009, March-April 2010 and September-December 2010.Injector lines using this material exhibit a significantly higher failure rate.Dealers will replace injector line #2 in all vehicles built in these months.In addition, as a precautionary measure, all recalled vehicles will have vibration dampers installed on all four fuel injector lines.Analysis of NHTSA complaints, VW complaints, VW field reports and warranty claims found allegations of injector line leakage in 443 subject vehicles.The leaking line was not identified in 62 of the vehicles.For the 381 that did provide information about which injector lines were leaking and/or replaced, 358 (94%) involved an injector line #2 leak/repair.Almost three-quarters of the injector line #2 leak/repair incident vehicles were built in the 10 months identified by VW, which accounted for approximately one-quarter of the recalled vehicles.The failure rate for injector line #2 in vehicles built in the 10 months affected by the supplier line scratching issue is 6.0 incidents per thousand vehicles (IPTV).The failure rate for injector line #2 in other production months of recalled vehicles is 0.8 IPTV.The leak/repair rates for the other injector lines are all well under 1 IPTV.The action taken by Volkswagen is sufficient to resolve the issues raised by this investigation. The agency will continue to monitor this issue and reserves the right to take further action if warranted by the circumstances. Accordingly, this investigation is closed.

High-Pressure Fuel Pump Failure

The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.

Crash-test ratings

2011 Volkswagen Jetta 4 DR FWD NHTSA source

Overall
Frontal
Side
Rollover

Source: NHTSA New Car Assessment Program (NCAP).

Fuel economy by trim

TrimEngineDrivetrainCityHwyCombined
Jetta2.0L 4-cylFront-Wheel Drive293932
Jetta2.0L 4-cylFront-Wheel Drive293732
Jetta2.0L 4-cylFront-Wheel Drive243428
Jetta2.5L 5-cylFront-Wheel Drive243127
Jetta2.5L 5-cylFront-Wheel Drive233326
Jetta2.0L 4-cylFront-Wheel Drive232925

EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.

Before you buy

Useful next checks

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2011 Volkswagen Jetta: frequently asked

What does the complaint record show for the 2011 Volkswagen Jetta?

Owners filed 639 NHTSA complaints about the 2011 Volkswagen Jetta. This is raw owner-reported complaint volume with no production or exposure normalization, so it is not a reliability score or a best/worst-year ranking.

What are the most common problems on the 2011 Volkswagen Jetta?

The most-reported problem areas are Electrical System (28% of complaints) and fuel system (14%).

How many recalls does the 2011 Volkswagen Jetta have?

10 recalls have been issued that affect the 2011 Volkswagen Jetta, covering components such as air bags. Check the VIN with NHTSA and ask a dealer to confirm remedy eligibility; federal no-charge requirements have an age limit, though manufacturers may offer more coverage.

What gas mileage does the 2011 Volkswagen Jetta get?

The EPA rates the 2011 Volkswagen Jetta between 25 and 32 mpg combined, depending on trim and drivetrain.