2015 Volkswagen Golf SportWagen

The shifter grip has a plastic or Chrome pice that is delaminating and a extremely sharp edge is parroting up and has sliced open my Wife’s finger more than 5 times we have a bandaid over it know the dealership states it is a known issue But VW will not take responsibility for it

Reported

Jun 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

1 injuries

Rear spring broke just like VW Campaign Code: 42J2 / 42J3 / 42J5, but I am being told my VIN isn't covered.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. The vehicle was taken to an independent mechanic, who determined that the camshaft module and variable valve timing (VVT) gears needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,900.

Reported

Nov 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

PTC auxiliary heater core connection point failure . It was reported that the wrong type of metal was used for the main electrical connection point for this part causing significant over heating further leading to melting and burning plastic. This then introduces potentially dangerous fumes into the vehicle cabin via the HVAC system. If unaddressed this would likely cause fire damage. The problem has been reproduced by multiple vehicle owners and happens during cold conditions as it supplies heat to the cabin prior to the engine hitting optimal operating temperatures. No warning messages or codes are thrown as a result of this issue. It is a hazard and could cause harm to operators of the vehicles affected.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

PTC auxiliary heater core failure causing near fire event. The failure causes the main power input to melt causing a burning plastic smell and smoke. The problem has been reproduced by multiple vehicle owners and happens during cold conditions as it supplies heat to the cabin prior to the engine hitting optimal operating temperatures. No warning messages or codes are thrown as a result of this issue. It is a hazard and could cause harm to operators of the vehicles affected.

Reported

Oct 2025

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

While operating my 2015 Volkswagen Golf SportWagen, the ignition key becomes stuck in the steering column and does not release as designed. This appears related to known steering column defects and recalls (NHTSA Campaign 18V464000 / 19V615000). My dealer states my VIN is not covered, but this is a known issue for my model year. This creates a safety hazard as it may prevent the vehicle from being shut off or parked securely.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

Clock spring failure at 10 years 1400000 miles causing airbag light to come on. Airbag in steering wheel presumably doesn't work properly. The car has been looked at by a dealership who quickly confirmed clock spring failure, but falls outside of VW warranty replacement for this vehicle. There was no warning prior to failure of the clock spring.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The chrome plastic trim coating on the START/STOP button and also the steering wheel have peeled and are razor sharp. I cut myself badly on both pieces on my right fore fingertip and middle ring finger. I try to avoid placing my hand accross the horn of the steering wheel since this happened, but the trim there is very dangerously sharp. There is a recall on the same trim on 2017 cars (Service Action 34L9), but the VW dealer told me there was not on my vehicle.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

1 injuries

Engine fire due to exhaust equipment malfunction, if it was not attended to or noticed quickly it could lead to loss of control of vehicle, causing injury or death to occupants or other motorists. This occurred after having a recall completed.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

Fire

I brought my 2015 Volkswagen (with only 50,000 miles) to Island Volkswagen in NY for a fuel system recall repair. Before this, the car had no fuel smell, no leaks, and was driving normally. Immediately after the recall work, I began smelling fuel. The dealership told me the fuel line is leaking and needs to be replaced. I never had this issue before, and it’s clearly related to the repair they performed. I’m now being told I must pay $550 out of pocket for something I believe was caused by their handling of the fuel system during the recall. This is a serious safety concern. If I drive this car and something goes wrong, it could result in a fire. I believe this issue deserves review, especially if other drivers experience similar problems after this recall.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

In the last year, my car has experienced multiple instances of the Diesel Particulate Filter (DPF) warning light, check engine light, and a flashing glow plug light on the dashboard. Despite multiple visits and repairs at Sheehy Volkswagen of Springfield, these issues persist, particularly in sub-freezing temperatures. Upon independent inspection of the engine compartment, I found multiple exposed wires, broken wires, and poorly repaired broken wires. The most significant concerns are as follows: Repeated DPF Issues: Over the last three years, the DPF warning and related issues have recurred each winter. Initial attempts to rectify the issue included a DPF regeneration procedure, which temporarily cleared the fault codes but did not address the underlying problem. The DPF was finally replaced in mid-2024, yet the same problems manifested with a brand new component just months later. Extended Repair Time: Sheehy Volkswagen of Springfield had my vehicle for a total of six months (Dec-23 to May-24), during which they were unable to diagnose or fix the problem despite escalating the case to Volkswagen HQ (Business Case Numbers: BT1167682 and BT1177805). This delay is unacceptable. Poor Customer Service: Throughout this period, customer service was unsatisfactory. I was frequently passed between customer service representatives, none of whom were sufficiently informed about the ongoing repairs. Incorrect Diagnosis and Repairs: After replacing the DPF, ECM, temperature sensor, and wiring harnesses, the issue persisted. It was eventually suggested that a wiring problem might be to blame, yet no comprehensive solution was provided. Incompetence and Safety Concerns: Upon retrieving my vehicle, I noticed white smoke emanating from the engine compartment, which I discovered was due to the coolant reservoir being overfilled. Additionally, an independent inspection revealed exposed and poorly repaired wires, posing a serious safety hazard.

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

Supplementary auxiliary electric heater ground connector melted and could have caused a fire. Original part #5Q0963235B. A recall (17V-62) for this part was active for various Audi and VW models but for whatever reason my car was not included. Car was brought to Valenti VW on 3/1/24 for inspection after burning smell was emitting from vents. Dealer was unable to locate the source of the problem. Discovered the defective heater myself during fall season when heat was necessary. Please see attached photos. I feel I am entitled to reimbursement for the costs associated with getting this dangerous situation repaired.

Reported

Dec 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The contact's partner owns a 2015 Volkswagen Golf Sportwagen. The contact stated that while driving at approximately 30 MPH, he observed that the air bag warning light was illuminated. The contact also heard an abnormal soft clicking sound in the cabin while turning the steering wheel to the left or to the right. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V483000 (Air Bags); however, the VIN was not included. The failure mileage was unknown.

Reported

Nov 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Volkswagen Golf. The contact stated while driving at an undisclosed speed, the fuel gauge level dropped quickly, and there was an abnormal fuel odor before the vehicle shutoff in the middle of the roadway. The contact stated that the check engine warning light was illuminated. The contact exited the vehicle and push the vehicle to the side of the road. The contact stated that while checking underneath the vehicle, the contact became aware of a fuel leak. The vehicle was towed to an independent mechanic to be diagnosed. The independent mechanic confirmed the fuel leak and referred the contact to the dealer for assistance with the repair. The vehicle was not yet repaired. The contact referenced NHTSA Campaign Number: 24V110000 (FUEL SYSTEM, GASOLINE) as a possible cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 111,000.

Reported

Nov 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

When I turn on the ignition it says on the screen Starting system fault please service the vehicle.

Reported

Oct 2024

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

The emissions modification calibration by Volkswagen causes the coolant to be exposed to elevated temperatures due to higher exhaust gas recirculation (EGR) use to control emissions. These elevated higher temperatures degrade the coolant faster than designed and lead to precipitates falling out of solution in the factory filled G13 coolant. This causes buildup and deposits to form throughout the cooling system, particularly in the heater core which can block proper coolant flow & lead to coolant system failure, specifically of hoses associated with the heater core. When these fail the engine can over heat, and stop which causes loss of steering, propulsion and braking abilities. There is a similar problem on 2012 models with the TDI engine, which has been addressed but the 2015 models are being stranded on the roads creating a safety hazard to the drivers of the vehicles and other motorists on the road.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

I was driving to my grandparents house and once i got to the house there was gasoline dripping from the back of car, from the area of the tank. "61821 SE VERIFICO UNIDAD CON LIQUEO DE GASOLINA , SE VERIFICO Y SE ENCONTRO CHARCOL CANISTER LLENO DE GASOLINA , SE HIZO TEST PLAN Y SE ENCONTRO VALVULA INTERNA DEL TANQUE DE LA GASOLINA TRANCADA Y ESTO OCASIONANDO LIQUEO DE GASOLINA , SE REMOVIO Y SE INSTALO TANQUE DE GASOLINA NUEVO Y CANISTER DE LOS GASES NUEVO Y VALVULA N80 NUEVA Y SE LIMPIARON TODAS LAS LINES DEL SISTEMA , SE HIZO TEST Y NO PRESENTO LIQUEO DE GASOLINA" - Mecanic

Reported

Aug 2024

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

Vehicle had recall for "leaking fuel fire risk" Strong smell of fuel inside car. Manufacturer recall #20UF NHTSA recall 24V110 There has not been a fix yet available. Dealer (Team Volkswagen Merrillville IN) replaced the Jet fuel pump. Problem continued, VW engineering said bring the car back and replace the entire fuel tank. Completed. Problem returned 2 weeks later (XXX). While driving home from work noticed extremely strong fuel odor in car. Pulled off in a store parking lot, someone ran up and told me my car was leaking fuel. Gas was literally pouring out, I lost 1/4 tank of fuel on way home. The fuel was leaking under hood, under fuel tank area and under the rear passenger seat. I had the car towed to the dealer. Volkswagen does not have an actual fix for the problem. I should be given a replacement car due to Volkswagen being unable to correct this serious safety issue. What should I do, I am afraid to take the car back. I have videos and several pictures but unable to upload onto this website. Call [XXX] Crown Point Indiana INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Volkswagen Golf. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while refueling the vehicle, there was fuel leaking from the vehicle, making it impossible to fill the fuel tank. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 73,780. VIN tool confirms parts not available.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The hood release doesn’t work and cannot access anything in the engine bay. No oil changes until the hood can be opened. Clear recall due to the danger of not being able to open. The handle inside the car broke by attempting to open the hood.

Reported

Jul 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Volkswagen Golf. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when parts became available. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

Both rear coil springs failed. One broke at the top and bottom and one broke at the bottom. The incident date is the date that it was found. I don’t know how long they have been this way.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

Thermostat/water pump housing leaking coolant at 20,000 miles. No damage to vehicle that caused this, seems to be a common issue with VW Golfs. The repair is out of pocket and the dealership which sold me the car only a year ago is quoting $1600.

Reported

Mar 2024

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Volkswagen Golf. The contact stated that while driving at an undisclosed speed, the stick shift was inoperable. The vehicle was taken to the dealer where it was diagnosed with a failed rear axle and coil springs. The contact was informed that the rear axle and coil springs needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 50,000.

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

Leaking sunroof !!!!!!!

Reported

Mar 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

There is a crack and leak in my sunroof. I have not done anything to my car that would result in the crack. Based on Reddit searches, this is a frequent problem for VW owners. Autobody shops do not want to touch my sunroof or fix it because they do not have success fixing sunroofs.

Reported

Feb 2024

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

TDI Auxiliary heater (PTC) brown ground wire melting and causing a terrible plastic burning smell inside cabin. Wire likely will cause a fire. Many reports of this happening to other individuals on the Internet forum TDIforum.com

Reported

Dec 2023

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

I smelled a strong odor coming from the heater that turned out to be burnt plastic and wiring associated with the auxiliary heater. This is an obvious fire/ smoke hazard that could have been deadly if other nearby components caught fire.

Reported

Nov 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

Fire

In 2019, VW issue a recall (37M2) Shift Lever Micro Switch for failing resulting in noncompliant Theft Protection and Rollaway Prevention. The recall was issued for 2015-2019 Golf and 2017-2019 Golf Sportwagen, HOWEVER, in Canada, the recall included 2015-2019 Golf Sportwagen. I have a 2015 Golf Sportwagen (USA) with a failing Shift Lever Micro Switch. There is no different between the Canadian and US Model for this part. I believe that VAG should include 2015 models in the recall.

Reported

Nov 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

Thermostat housing and water pump are leaking coolant. It is available for inspection. It can cause my engine to overheat and/or fail while being used. It has been confirmed by a dealership. It has not been inspected by the police, manufacturer, or insurance company. There have been occasional reports of low coolant, and the coolant drains significantly faster than expected especially in cold weather (e.g. needing to fill coolant every 7 days). It was first repaired in 2019, and has since failed again.

Reported

Oct 2023

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

I earlier made a report about my issue- but since then I discovered that BOTH rear springs were broken - multiple times- Repair was completed and I’ve attached photos of old parts Additional research shows that VW has an active recall campaign open on rear springs for the 2013 and 2014 Sportwagen and some 2015, but not the 2015 that I own….

Reported

Sep 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

While normally driving on the street, I noticed that the car started to overheat and could hear the radiator working to keep the heat level normal. I stopped and did not notice any leaks and added coolant to the car after I left it cool for about 3 hours. The problem went away but i still took it to the dealership and i was told it might be the head gasket of the engine or thermostat/waterpump, a $4000 repair. Was advised to just sell the car. VW should address this issue as it has been a long issue now

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated that while her son was stopped at a gas station, he shifted the gear shift lever to park and the hazard warning lights illuminated; however, none of the four door latches would lock as needed. The contact took the vehicle to the local dealer, where it was diagnosed that the gear shifter assembly needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated while driving approximately 35 MPH, the vehicle started to run rough. The contact shifted the vehicle into park(P) when she reached her destination and smelled an odor of gasoline. The contact observed that gasoline was leaking out of the fuel tank under the wheel well. The contact stated that the driveway was wet from the gasoline. The contact stated no warning light was illuminated. The contact had attempted earlier in the day to fuel the vehicle and was unable to fill the fuel tank. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel tank, fuel pump seal, fuel tank hardware, passenger’s side rear trailing arm bolts, heat shield nuts, purge valve, and evap canister needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact related the failure to a recall repair performed on the vehicle under NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling). The failure mileage was approximately 68,000.

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Broken rear suspension coil spring 08/2023- found part laying on the ground under my car-

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

As I was leaving work yesterday, I noticed that the Air Bag indicator was showing on the dash. It was not showing when I drove it to work. I also noticed that my Cruise Control is no longer working.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Driving on thruway at 65 when the left rear coil spring broke. There was a loud bang and pieces of the spring exited out onto the highway where several vehicles ran over them before they bounced off the road.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

I was putting gas and it started shooting out gas from the tank fuel. I had filled up 2 gallons and the entire two gallons ended up on the floor of the gas station. I took the car to an old Volkswagen specialist and he suggested I get an evap system smoke test to determine what the problem is. I did the test and it came back as a faulty evap canister. That the evap vent valve is stuck closed and purge is allowing fuel into the canister. So I bought an oem canister and replaced the old one. For one day the car drove fine with no issue putting gas or any leaks. The next day I noticed the smell of gas and saw that it was leaking gas from behind the rear wheel. I took it to a local mechanic and the car leaked the remaining 60 miles of gas on the floor. Also the new canister is filled with gas again.

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Over the last two months, I've had over 30 incidences where the car will either randomly shift extremely hard into a gear or will hesitate, stutter, lose power while accelerating. Some of the shifts have been so hard that they've thrown me forward. Some of the losses of power are extremely dangerous as I'm accelerating at highway speeds. I have a full log of at least 30 of these incidents (and detailed as best I could) and they are attached. I picked May 11th because that was the hardest shift/loss of power which caused me the greatest harm. I've been able to reproduce the errors in drive, sport, and Tiptronic mode. The errors occur in all gears, but are most common in 2nd and 3rd (although the higher gears are involved as well), which leads me to believe it's not the transmission, yet the mechatronics unit or something outside of the transmission and engine itself. The troubling issue here is that the car is recording absolutely zero fault codes for diagnosis; that is, the car is shifting, stuttering, hesitating randomly and erratically and no diagnostics are being provided to resolve the issue. Technicians are able to guess what the issue is, but cannot give a guarantee what the problem is without the fault codes. This is the greatest safety concern, but luckily no crashes so far. I was interested to learn that there was a recall on the same model by the Australian government related to the pressure accumulator and I'd like to see if this could be the issue, since I'm experiencing the same symptoms as those described in the recall: https://www.vehiclerecalls.gov.au/recalls/rec-005369. The contact stated that the loss of power issue still persists. The contact stated the issue is a faulty crank trigger.

Reported

Jun 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

Ever since I purchased the car new, the backup camera goes blank above 5 mph. It is a major annoyance and safety issue to suddenly have to change my rear viewing options. When cold, the car fast idles at 6 or more mph in reverse with the camera offering no assistance. Complaints to the dealership yielded the answer that the factory had no fix. Now I see Honda recall 23V046 about the same condition that I'm experiencing and that appropriately Honda is fixing their problem. Can VW be invited to fix my problem (its problem)? I understand that my son's Toyota camera blanks above 30 mph, more than reasonable.

Reported

May 2023

Incident date

May 2015

Mileage

Not provided

Outcome flags

None reported

Discovered several inches of water in the spare tire boot area. The entire back seat was also soaked through. Water appears to be leaking into the car from rear pressure vents behind the bumper or from another undetermined source, posing risks including black mold and damage to the spare tire.

Reported

Apr 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

Left rear coil spring failed and is not available for inspection. The car was difficult to control when the spring failed which put driver safety at risk. The car was brought to an independent service center and confirmed that the failure was a left rear coil spring which required replacing both the left and right rear coil springs. The component was not inspected by the manufacturer. There were no warning signs or symptoms of the problem prior to failure. The car suddenly start making a loud noise in the rear left section of the vehicle while driving.

Reported

Apr 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

The frame and track of the sun roof has developed a crack. It is available for inspection upon request. Because the frame/track developed a crack in the structural material, I can hear it rattling when I drive, which tells me it is loose. A loose sun roof structural system is not good, as driving on a freeway / highway at a higher speed could possibly cause the sun roof to become detached and fly off of the vehicle, or dislodge enough to distract the driver. Another secondary problem that has happened because of this loose, cracked sun roof track/frame, is that water has now been leaking into the car (possibly causing mold and condensation which has fogged up the windshield while driving) and slippery conditions all over the track/frame. This water drips through the overhead electrical panel, the headliner and down into the speakers. This can cause an electrical shortage in the vehicle, or shock. Water dripping into the car while driving on a rainy day on the freeway, can cause major distraction to the driver in dangerous conditions. The vehicle and sun roof issue have been inspected by the VW dealer, auto shop, and insurance. The VW dealer did tell me they have this issue often for these same models (they were fixing one as i was talking to them) and I have seen lawsuits online for this same issue. The car has never warned me about this issue, there are no warning lamps or messages pertaining to this. Nothing has ever severely impacted the car to cause this problem (It has never been in an accident). Please note, I have not used / opened / activated / operated this sun roof since this issue began back in December 2021. Car Insurance has offered to pay for a new headliner, but not for sun roof repair. The lifetime warranty has declined to pay for the repair because water has been involved (even though water is a secondary issue to the initial issue of a crack developing in the sun roof track/frame under normal dry warm conditions).

Reported

Mar 2023

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

I backed up my car and upon turning the wheel I heard some crackling from the steering wheel. The airbag and transmission error lights came on and I lost functionality of all the buttons on the steering wheel and the horn. Based on research, this is a clock spring that has been recalled for other model years.

Reported

Mar 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

Clock spring issue in VW golf’s should re reinvestigated. These are failing on these cars and companies are not looking into fixes or warranty help for these devices that should last. It’s shortsighted for consumers to continue to deal with this issue.

Reported

Feb 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

My vehicle has been smoking inside cab and through vent system. After troubleshooting, discovered the brown ground wire and surrounding plastic of the PTC auxiliary heater has been burning. VW said the have no inventory for replacement parts and no date getting these in. I asked if there was a recall for this issue and they said there was not. Once the issue was located, I discovered a recall for the exact same issue on Audi vehicles. I am fortunate a fire did not ignite next to my leg while driving, however I did breath in a large amount of the smoke as the issue intermittently occured and the issue wasn't easily discovered. I am very frustrated VW would allow a fire hazzard to exist next to foot pedals. This should have been fixed long ago with a recall instead of forcing me and my family to breathe in smoke and risk a much larger fire. There were no warning lights and a dealer has not inspected the issue. However, brown cable housing is burnt/blackened.

Reported

Feb 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Volkswagen Golf. The contact noticed that the fuel pump would frequent stop while fueling the vehicle. The contact then stated that while his vehicle was being driven by a valet, fuel began to pour out of the fuel tank while on an incline. The valet attendant managed to drive the vehicle down a decline which stopped the leak. Despite the failure, the contact was able to drive the vehicle home. The vehicle was then driven to a dealer where a diagnostic test was performed. The dealer informed the contact that the suction pump, seal, and emission filter needed to be replaced. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed him that the vehicle was no longer under warranty. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 115,000.

Reported

Dec 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

Loss of coolant due to cheap plastic housing leads to damage to the thermostat and water pump. Researching the forums on this issue has shown that it's a common problem with the vehicle that Volkswagen hasn't addressed.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

Suction pump recall was completed by Karmart the dealership I purchased the vehicle from. Suction pump continues to be an issue with fuel purging or leaking. This has been an ongoing issue for the past 5 months. Most recently a few days ago.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

A defect that meets the definition of a nonconformity in Washington State, and that is covered under warranty, caused the vehicle to stall while driving and caused the vehicle to not accelerate when the accelerator was pressed. My safety was put at risk when this happened on a 50 mph road because vehicles behind me expected my vehicle in front of them to accelerate in a predictable way with the flow of traffic. Another time, a stall happened as I turned onto a highway. I had come to a stop, waited for the traffic light, and then turned right and pressed the accelerator as I normally would to get up to 50 mph. A flashing glow plug light came on, and the car immediately had zero propulsion, and so I turned the steering wheel to roll to the side of the road and turned on my hazard lights. I was fortunate that I was not rear-ended. On another occasion, I came off of the interstate as normal, but when I tried to drive over the overpass at a slight incline, the vehicle was unable to accelerate to 20 mph, and would only go about 5 mph no matter how much the accelerator was pressed. This happened multiple times, but not all of the time, and it was unpredictable when it would happen. It was dangerous to me because I could not time traffic circles with confidence that I would be able to press the accelerator and get up to speed without being struck from the left, or turn out onto busy roads with confidence I wouldn't be t-boned, or merge with traffic on the highway. The mileage on the vehicle at the first attempt to diagnose/repair the defect was 63935 on 10/11/2019 when a VW dealership diagnosed and replaced two glow plugs under warranty. Several more times it was warr. repaired. In November 2021, after the vehicle was repaired and failed on the dealership test drive, an engineer from Volkswagen inspected the vehicle, it was further repaired and released to me. A couple of months later, the vehicle stalled on a highway and a flashing glow plug light came on.

Reported

Nov 2022

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2018 Volkswagen Golf and Golf Sportwagen vehicles. The build of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition while the vehicle shift lever is not in "Park." As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Risk: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

Remedy: Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began March 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37L5.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Remedy: Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.