2018 Subaru Crosstrek

On 06/26/26, while traveling at highway speeds, the vehicle suffered a sudden, catastrophic loss of motive power in active traffic due to a blown out/melted Cylinder 4 ignition coil. This unexpected engine failure forced raw fuel into the exhaust system, causing an immediate internal thermal meltdown of the catalytic converter, rendering the vehicle entirely undriveable and creating a severe highway safety hazard. This vehicle was previously serviced under NHTSA Campaign 21V264000 (Subaru Recall WRE-21), which was intended to permanently remedy an ECM software defect that over-energizes and melts the ignition coils. Subaru of America (Case # 260630-2101598) is denying coverage, claiming that because the recall was executed 90,000 miles/5 years ago, and because the current software Calibration ID (CID) matches their post-recall database, the thermal melting is standard "wear and tear." I am filing this complaint because a safety recall remedy must be permanent and effective. The physical evidence, a melted plastic coil housing with a hole blown through it, is an engineering impossibility under normal wear and tear and proves that the original software patch failed to permanently mitigate the high-voltage overloading defect. Over a 5-year period of gradual thermal degradation, the defect reoccurred, creating the exact highway hazard the recall was mandated to prevent. I request a federal investigation into the long-term efficacy and failure rates of the WRE-21 software reflash.

Reported

Jul 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

2018 Subaru Crosstrek rapidly accelerated unexpectedly while pulling into a parking space with the foot on the brake. Hit a concrete pole and sustained vehicle damage and injuries.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

Crash 1 injuries

3/3!2026 while driving heat stop working. Called Milea Saburu spoke to Christian made an appointment for 3/5/2026 they had nothing sooner. Told her what happened. Brought in they gave me loaner 12 days later on 3/18/2026 pick up car. Paid bill they told me everything done no problems. I would get my 250 dollars for the car back in 30 days. Even though they said it was a hold it went through. I live 15 minutes from home. I got in the car heat was blasting turned it off and waited turned it on it worked. Pick up time 4 pm. Drove home parked next day 3/19/2026 turned on car made a tapping nouse after five minutes went away call dealer left message on Andrew manager answering service. Car parked at work 8 15 am to 3 40 pm. Drove home got home at 3 50 am turned off heat heart rushing water like down a creak. Turned off car looked in the front some liquid gushing out car smelled like it was burning. Put paper under car with rock to see color of fluid it was blue new it was coolant call dealer againt went to voice mail manager Andrew hung up went to dealer. Arrived at 4 40 pm Chris service Advisor check said was not save to drive burning smell still there got another loaner another 200 dollar on top of the 250. Called saburu customer advocacy this morning spoke to Latoya 11 15 am 3/20/2026 case number XXX-XXX waiting for someone to call me by Tuesday. I requested a 3 year gold plus warranty as a goodwill gesture to restore my confidence in the vehicle and protect my engine integrity. I am deeply concerned that the gushing coolent damaged the internal engines seals or may have been compromised due to the heat, the hoses or gadgets now or over time. I have puctures and documents that the system won't allow download. If the car continues to have reoccurring issues due to this complete repair failure. I am asking them to replace my 2018 saburu crosstrex that has only 52, 315 miles with an equal value car without issues. My car is 10 years old low mileage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Dangerous stall in traffic due to ignition coil failure. Ignition coils and spark plugs were replaced during the WRE21 recall campaign only 13k miles ago back in 2021. Stopped at red light awaiting to turn left when the vehicle started shaking violently. No check engine light came on though. When the light turned green, the vehicle was barely able to move forward then it completely stalled before pulling over to the curb. Since the tail of the car was sticking out into traffic a bit, it was a downright dangerous situation. Car had to be towed to dealership and took them 5 days to diagnose and fix the problem. Ignition coil and spark plug replacements costed 1500. Don't think the recall fixed the root problem and this could potentially happen again.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Starting at around 75,000 mileage on my 2018 Subaru Crosstrek, a persistent howling noise is heard while driving. This noise comes from the rear of the vehicle and occurs at nearly all driving speeds, measuring at around 90.0dB while on a highway (a dangerous level for prolonged exposure). A service shop and the dealership have both diagnosed the noise as an issue with the rear wheel bearings (consistent with Subaru Service Bulletin 05-70-19R). In January 2026, my low tire pressure warning light appeared on my dashboard. I checked the tire pressure with a gauge and found no issue. I assumed (and later confirmed while getting a tire changed) that the tire pressure sensor had a dead battery, and that the warning light was related to this dead sensor rather than an issue with the tire pressure. Before getting the sensors replaced, I drove for a week with the low tire pressure warning light on my dashboard. I ignored this sensor because I confirmed daily with a pressure gauge that the tire pressure was fine. However, one day while driving in February 2026, I got a flat tire on the front passenger side. I drove with this flat tire for at least six miles, not knowing I had a flat. The howling noise from the rear wheel bearings masked the noise from the flat tire, and I could not audibly distinguish anything out of the ordinary with my car. Unfortunately, this occurred in the same period of time that my tire pressure warning light was giving false flags for low tire pressure. I feel it important to log this issue because - had my rear wheel bearings not been making a howling noise - I would have noticed the flat tire immediately and would not have posed a safety risk to myself or other vehicles.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Subaru Crosstrek. The contact stated that while driving at an undisclosed speed, the headlight warning light illuminated, and the contact noticed that the passenger's side LED headlight had become inoperable. The vehicle was taken to an independent mechanic, where a headlight assembly replacement was recommended. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was approximately 90,000.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Wheel bearing issue in 2018 Subaru Crosstrek Identified by Subaru but not full recall We were not informed Risk REAR WHEELS WILL FALL OFF Contacted Subaru Advocacy after determining the backing plate was modified due to risk of failure Internet indicated courtesy repair for vehicles under 100,000 miles with new corrected part Repair was denied without full payment not even willing to supply NON DEFECTIVE part at no cost

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle was maintained by dealer and out of the blue, started bucking intermittently while driving resulting in an unsafe driving experience. took it to the dealer to evaluate, told us, "They could change the transmission fluid and filter to see if that fixes the problem." they were not sure that would fix the issue. After researching issue, saw there were numerous complaints about the transmission in the 2018 crosstreks. Call a professional transmission shop and will be making an appointment with them in the near future. They told me (and I found out through my own research) if is was the transmission filter and fluid, it would act up all the time, not just intermittently. And... the dealer wanted to charge me $665 to change the filter/fluid and not sure it would fix the problem, seriously? so now I have to wait and see what the transmission shop says. I have also seen post about the ignition box also gives issues, so who knows, maybe it is the ignition cutting out causing it to "buck" every here and there. Either way, the vehicle is unsafe to drive and could potentially cause a major accident if the transmission locks up or the ignition totally cuts out. Should be a recall either way and Subaru should be responsible for it. This is nothing we have done that could've prevented this issue.

Reported

Feb 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The front windshield spontaneously developed a crack about 5 inches long which later suddenly increased to about 15 inches in length. It is our understanding that this problem has occurred in the windshields of other Subaru models. The internet states that Subaru windshields have had a tendency to crack without impact due to the windshield's angle or thinness to accommodate Eyesight technology.

Reported

Nov 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

All four tire pressure monitoring sensors failed on my 2018 Subaru Crosstrek at approximately 69,000 miles. The TPMS light remains illuminated, and the system no longer provides low-tire-pressure warnings. Subaru of America acknowledged the issue but declined full repair coverage, offering only partial “Goodwill assistance.” Because TPMS is a federally mandated safety system, a full-system failure poses the risk of operating the vehicle without tire-pressure warning capability. The dealership quoted approximately $1,000 to restore the system. Subaru’s decision to deny full coverage leaves the safety defect uncorrected.

Reported

Nov 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Driver seat has came loose from its structure, this has been reported by many other owners, the seat track fail and the seat rock back, hopefully it don't fall off track while driving and injure someone, VERY UNSAFE! the other SAFETY issue with our Subaru is the Infotainment system goes on and off intermit with no warning while driving and radio goes on HIGH VOLUME creating health and HEARING damage, very unhealthy for anyone in vehicle when this happens, Dealership says there is no recall for these items, well there should be, let's keep AMERICA safe again, thanks!

Reported

Aug 2025

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

factory alarm is triggered late in the evening while in my garage regardless if vehicle is locked or unlocked

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

I have a 2018 Subaru Crosstrek, I am the second owner, the first owner bought it in 2019, I am having acceleration problems, I have already taken it to two different mechanics, they say it is a problem with the computer, they have already checked and scanned it and they tell me that you have to reprogram the ECM for DTC P1603 / Engine idle drop or stall, when the car accelerates it makes a jerky or knocking noise when I go 15 miles or stop and move forward again the car locks, this only happens when the car is already warm and has been used for about 10 minutes

Reported

Mar 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

I have had my car jumped twice in the last 7 days. Today I will be replacing the battery with AAA. Is there a recall on my vehicle? I saw an article there is a recall for starting issues and the coils. Please advise. Thank you.

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

I am writing to formally raise a significant safety concern regarding my 2018 Subaru Crosstrek. I recently discovered a malfunction in the transfer case (pictures attached), specifically involving the center differential gear set, which necessitated immediate replacement. This issue first became apparent while driving at low speeds when I heard a loud, distinctive "clunking" noise, indicating a possible malfunction within the transmission. As a precaution, I took the vehicle to my service mechanic for further diagnosis. After thorough inspection, my mechanic at Roberts Auto Shop (invoice attached) promptly identified the transfer case as the source of the problem. Subsequently, I contacted my local Subaru dealership, North Tampa, where I have previously serviced my vehicle, to inquire whether this issue is known to affect earlier models of the Crosstrek. The service manager expressed surprise that this problem occurred in my manual transmission vehicle, noting that it is typically documented in vehicles with CVT transmissions but rarely in manual models. I further inquired about the availability of any extended warranties or safety recalls related to this known issue. The manager informed me that the vehicle's powertrain warranty covers only up to 60,000 miles or five years, both of which I have exceeded, as my vehicle currently has just over 70,000 miles. My primary safety concern arises from the discovery of metal shavings inside the defective transfer case during its replacement. While the amount is currently minimal, there is a significant risk that this could quickly escalate into a complete transmission failure, posing a considerable safety hazard. I am planning to report this issue to Subaru of America for further investigation and would appreciate your assistance in investigating this matter. I also request that Subaru be held accountable for this known defect, particularly given its potential to jeopardize vehicle safety. Thank you for your support.

Reported

Feb 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

My car randomly blows white smoke put of the exhaust and supposedly had the PCV valve replaced in Jan 2020 by the Subaru service center. I am noticing drastically lower mileage as more white smoke seems to be coming out of the exhaust and cannot help but feel these are all related.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The main head unit display (8") that controls the climate, audio and other control functions as well as the backup camera video feed is poorly made and subject to rapid delamination at edges and center. We reported and showed this problem to a Subaru dealer multiple times in past and they simply indicated it as 'temporary moisture' yet it is NOT moisture related and a design/manufacturing flaw. The car is now out of warranty and the problem only exacerbated with time to point where rear view camera functionality / visibility is impaired ... not ot mention the unsightly look of the main center display. This is a common widespread problem among many Subaru users as reported in various online forums, however, Subaru continues to deny fault/liability with fixing what is surely inferior design/quality on their side.

Reported

Aug 2024

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

The driver seat has been rocking back and forth a bit for a for a couple of weeks and lately started rocking a lot, enough that it rocks back while accelerating and rocks forward while braking causing unintentional excessive breaking. This feels like a safety issue. This is a 2018 car and my previous car (Audi A4) that I had for 14 years never had such a thing ever happen, so this is not normal. Here's a video of the rocking: [XXX] I called the dealer (Eastside Subaru, Kirkland WA, phone: (425) 820-8993) to see if there are any safety recalls about it but they said there are not any, and they are not providing priority appointment to inspect/fix even though I told them . I feel there should be a recall for this .. if the seat breaks while driving, it can cause accidents. A google search reveals a few others complaining about it as well. [XXX] Can you please look into this issue, and if you also feel it is a safety problem, ask Subaru to investigate, recall and fix? Thanks, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

I was driving to a friends house . When the engine started sputtering billowing blue smoke , the engine just stopped . I had it towed to my mechanics shop.maui fix auto 808-877-3731 Wailuku Maui Hawaii . He told me engine failed , extended warranty thru geico would not cover. I work as the equivalent of a park ranger. For the state of Hawaii being a first responder this is techically my 3 Subaru purchased from the dealer . This vehicle died at 60,000. Miles and 5 years I bought this car for reliability , to get to work and respond asap . My car is dead I wish some one in Subaru had “love “ like they do in commercials. I need help fixing my car please .

Reported

Jul 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The passenger window switch on the drivers side door panel is loose and is jammed (will not depress). Nearly impossible to get passenger window to go down.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

While driving on a 71 degree, clear day on 16 May 2024, out of nowhere and without prior warning, my sunroof/moonroof glass on my 2018 Subaru Crosstrek limited, (50th anniversary edition) just exploded. See pics attached.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

Hello, My subaru crosstrek 2018 has been brought to Subaru service departments in both CA and MA for the same issue. I have brought in my car 3-4 times for recurrent problems where the battery in the car dies. The battery has been replaced multiple times and I have brought it to Subaru Service departments both in Massachusetts and California, all of whom tell me that the battery needs to be replaced, over and over again. I called and filed a report with Subaru of America who directed me to a third party representative who deals with claims regarding subarus and their recurrent battery issues and was informed that my subaru is not eligible for reimbursement for recurrent issues with batterys, nor is it a model that is eligible for an extended warranty given the battery issues. This is a huge safety issue for me. I have found myself in empty parking garages at night with a dead battery where I have had to stay locked in my car while I call a tow/AAA service to come and jump my car. I have missed countless days of work due to this issue. I have been late to pick up my child from daycare. I have spent thousands of dollars missing work, getting ubers while my car is in the shop, using rental cars, calling tow companies while this issue has been ongoing for two years. In addition, I have spent hundreds of dollars on portable battery chargers so that I do not get stranded with a battery-less car. I have raised this issue to the Subaru service departments multiple times, as well as Subaru of America with no solution.

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

On [XXX], 1 wheel lug nut seized up on the lug and then the lug snapped off when trying to remove the nut. On [XXX], 3 lug nuts seized up on the lugs when attempting to remove the lugs. On both occasions, I have had to bring the vehicle in for repairs to have the lugs and nuts replaced. Total cost of these repairs approx $250. On [XXX], I called Subaru of America (1-800-782-2783) to report the issue of lugs nuts seizing up on my Subaru (3 today and 1 in December 2022). The representative took down my information but other than that, was not very helpful. I asked if she could have an investigation done to see if this is a systemic problem with the 2018 Crosstreks or with Subaru in general. Her response was for me to “Google the issue myself” and then call them back if I found out anything. She offered essentially no help. In more than 40 years of working on cars, I have never had a lug nut seize up on a lug stud. Since this has now happened 4 times in the last 15 months, on the same vehicle, this seems to be a systemic problem and should be investigated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

While driving home in the evening, I was startled by a sudden cracking sound that I heard. Although nothing appeared to have impacted the windshield, I speculated that it may have been caused by a plastic bag in which I stored trash in my vehicle on occasion. The following day, my partner noticed a significant crack in the windshield as he loaded bags into the car. I recounted the previous night's experience of hearing the disturbing sound that had caught my attention. The crack in the windshield continued to expand, causing me great distress and anxiety about the potential safety implications. As someone who relies on my vehicle for work-related commitments, the thought of the windshield shattering while I was driving deeply concerned me. This experience exacerbated my chronic pain and added financial worries due to the unexpected repair costs. Despite the absence of any apparent cause for the crack, I sought assistance from my car dealership, only to be advised that an independent service center would offer a more cost-effective solution and repair quicker. Following the windshield replacement process, which was completed by an independent service center. I have documented the progress of the crack through photographs. This unforeseen issue, with no prior indicators, caused significant distress for someone who struggles with change and is reluctant to have their vehicle undergoing repairs, beyond routine maintenance. While the windshield has been successfully replaced, I remain vigilant due to the abrupt nature of the initial damage.

Reported

Feb 2024

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

I noticed that my 2018 Subaru Crosstrek battery keeps draining when the car sits for several days (something that typically has not happened in the past until my son recently went off to college). I called AAA and they checked out the battery and indicated that the battery was good still, but was borderline. Would likely need to be replaced soon. Since it was the original battery and it would need to be replaced soon - I had them replace it. Even after the battery replacement - the battery drains when the car sits for a few days. I took the car in to my local Subaru dealer and they indicated parasitic drain from DCM is depleting the battery. They tried performing a factory reset on the DCM, but it was unsuccessful. The dealer quoted me $1200 to replace the DCM and had to order it. I also noticed several class-action lawsuits for other Subaru models (which sound like the same issue). I called Subaru Customer Advocacy to inform them of the situation and currently awaiting a response.

Reported

Jan 2024

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Dealer indicated control arm bushings needed to be replaced because they were cracked. I've owned about 20 cars and have never replaced a control arm bushing...much less on a car that is only a few years old (2018). I was told this needed to be fixed because the failing control arm bushings could cause me to lose control of the car. I realize things breakdown and need to be repaired, but as I said I've had about 20 cars over my lifetime and never replaced or been told that I needed to replace a control arm bushing. I question if that part is defective on Subaru Crosstrek (especially when I consider that my local mechanic indicated Subaru has had all kinds of problems with their control arm bushings).

Reported

Jan 2024

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

I have had to replace 3 back wheel bearings in less than a year. I replaced both back wheel bearings at different times, and the I just had to replace another one. The parts were brand new. If they had broken while I was driving my 45 minute commute on [XXX] to work, it would have killed me. Or if it had broken while transporting my 15 year old daughter, it would have killed us both. There is absolutely no reason for wheel bearings to have to be replaced within 100,000 miles. I had just reached 78,000 when I had to replace the first one. I'm so frustrated with this car that I will NEVER own another subaru. The only sign that they were going bad was a loud hum while driving it. No warning lights or anything came on. I had them all replaced by an automotive garage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2024

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Subaru Crosstrek. The contact stated that while depressing the accelerator pedal, the vehicle failed to immediately respond before abruptly accelerating forward. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who was unable to duplicate the failure and unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 54,000.

Reported

Nov 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

Purchased NEW car 2018 and ALWAYS serviced at dealership. No problems until January 2022, radio issues. Dealer replaced radio - ever since then, the battery of the car keeps dying. The radio was replaced at least 3 times. Approximately Jan 21, 2023, I had to pay to replace the battery because service department said it needed to be replaced. Jan 23rd, the car was dead in my garage - they replaced the battery. On Jan 27th, car was dead again in the garage. Dealer had car towed and they kept until Jan 31st, when they had a “specialist” from Tampa look at the problem - another battery. Oct 3 again dead in the garage. Even the TEO KEYFOBS has to be replaced as they were drained of power. There obviously is an ELECTRICAL PROBLEM somewhere in the engine and we are afraid that the car might stop running WHILE I AM DRIVING IT, or AIR BAGS DEPLOY or maybe an ENGINE FIRE. THERE IS A SERIOUS ELECTRICAL ISSUE WITH THE VEHICLE. I reported it to Subaru Corporation and their executive said to “just keep bringing it in when the battery has died”! How does that resolve the electrical POTENTIALLY UNSAFE ISSUE? As of today, 11/12, in the evening you can see on the radio screen a type of “glow” or “backlight” coming from the screen WITH THE RADIO TURNED COMPLETELY OFF. We are seniors who are not afraid to drive this car because of potential safety issues or being “stranded” somewhere if it is not operational. I contacted Subaru Corporation and all they will do is issue a “goodwill” credit of $1,500 toward a new car. We are retired and on a fixed income and thought this would be our forever car and even purchased the extended warranty to avoid any future expenses that we could not afford. It would be an unbudgeted expense to pay for another vehicle.

Reported

Nov 2023

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

WAITING IN LINE TO PICKUP PRESCRIPTION, STOPPED WITH FOOT ON BRAKE AND VEHICLE ACCELERATED INTO CAR APPROX 15 FT IN FRONT OF ME. EYE SIGHT BRAKING DID NOT STOP CAR, NOR DID IMMINENT COLLISION WARNING ENGAGE. CAR IS AT DEALERSHIP AND THEY CONDUCTED TEST; FOUND NOTHING. AWAITING SUBARU ENGINEER TO PULL AND CHECK "BLACK BOX".

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

Crash

Was told I needed a new ecm due to corrupt learning. My vehicles check engine light, traction control light, and cruise control all turned on/ stopped working. My vehicle has received all necessary maintenance in a timely manner, no missed oil changes and no accidents. The dealership stated it was due to damage but this can’t be possible since the only place service has been completed was at the dealership, if it was damaged it would have been caused by the dealership. I have seen multiple threads online stating the same issue with their vehicle same model and similar years and the cost to replace is not cheap.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

Front hood latch opens while driving. This happens often. There is a secondary latch, so the hood does not swing fully open. But the first latch (connected to the open lever in the car) pops open by itself. I worry that secondary latch might fail, and front hood would open blocking vision. When I brought it to Subaru dealer in June 2023, they "cleaned and lubed hood latch" charging me for service. It still opens while driving. I am in the shop now. They say they will lube again. They would have to order a new latch and charge me over $200. Should I do this?

Reported

Oct 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

Several times the car wouldn’t start but all the lights came on but the engine would not turn over. If I waited a while it finally started.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Premature starter failure as noted in TSB 07-198-21 due to failed clutch in starter motor. Only had 35, 750 miles. Defective starter. Issue known to Subaru. Could leave drivers stranded and at risk. This known/ common starter motor failure problem should be a recall.

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

8/17/23 I left my vehicle on with the air conditioning running. Left on because my dogs were in the car. Came out of restaurant after 40 minutes & car was on fire inside the vehicle. Opened back door on drivers side & back seat was on fire. Black smoke coming out of the car. Car was put out by fire department. It could have blown up. Car is total loss. FD & PD investigated. No foul play. Unknown reason. Happened in Carthage NC 28327 notified State Farm insurance but haven’t notified Subaru yet

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

Fire

The contact owns a 2018 Subaru Crosstrek. The contact stated that while at a light, the vehicle crashed into an unknown vehicle in front of her. While sitting in traffic at another light, the failure recurred. The vehicle reeved up forward and crashed into an unknown utility vehicle. A claim was submitted to the insurance company. While pulling into a parking spot, the vehicle lunged forward over the parking block, crashed into the concrete wall and railing, and stopped. There was an abnormal burning smell. There were no warning lights illuminated. There were no reported injuries, air bag deployments, police reports, or fires in either incident. The vehicle was taken to an independent body center, which stated there was an electrical issue but declined to accept the vehicle. The vehicle was taken to her residence. The vehicle was taken to the local dealer but was not diagnosed or repaired. They will check the block box. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 85,000.

Reported

Jul 2023

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

Crash

The contact owns a 2018 Subaru Crosstrek. The contact stated that upon inspection, a crack was discovered on the front windshield. The contact stated that the crack was located above the rearview mirror and extended approximately twelve inches. The contact stated that there was no impact on the windshield to cause the windshield to crack. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The approximate failure mileage was 53,000.

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

the horn quit working, everything else on my steering wheel and steering column work just not the horn, no way to warn approaching traffic, safety issue, puts myself and family in harms way.

Reported

May 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

This is the 4th Time Since 2022, that my steering wheel has locked after driving. If the steering wheel is to the left when I go to turn it off and not in the middle it will lock. I had to call again Suburu assistance. The first time was in Hartsdale, NY 2022, the 2nd time was in Larchmont, NY had to call the police, the 3rd time was 2022 in Key Ford in Buhre and Westchester Avenue, and the 4th time in my driveway 2023. Each time it took forever for the men to unlock the steering wheel, I am a women and my girlfriend tried with no avail. I am terrified I will be on a road trip with my son and get stuck. When you put in the key and turn it supposed to unlock. Each man had to force the wheel with heavy pressure to unlock the vehicle. I have a video. This is the 2nd report I made of this.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

I was driving on Tuesday, January 17 and my steering made a pooping nose strug and swirl to the right then continue driving. I found it strange but this never happened. Then on Thursday, January 19, 2023, I put my vehicle into the driveway, my engine was not even off yet, my steering wheel to the left with key still in the ignition it locked. I know how to unlock my wheel but with this I can't this is the 4th time it has happened. It is freaking me out because every time my son is in the car. If this happens when I am driving it going to take the grace of God to save us. The first time was in Hartsdale, NY parking lot Subaru assistance was called, he made a report, 2nd time it happened by Trader Joes Larchmont, NY Police came out they made a report, 3rd time a Man in KeyFood Bronx, NY 2022,help me and 4th Time January 19, 2023 Entourage Automotive Corp tow was called. He wants to tow my car in the morning to Subaru Service because he says it too stiff and hard to turn. He had to lean his body on it and then turn it hard. I can't do that and it not suppose to do that. In December 21, 2022, my car was park under the port, when I went out the hand rest was wrinkled. When I took my car in for 4 tires I indicated this to Will the service guy and he said I could buy a new one and have it replace. It was strange he never hard of it. Well know through some research this is a big issue with vehciles from 2017 to 2022 and they have a cover for it now. but it should have been a recall to fix the ones it already happen too now.https://subaru.oemdtc.com/3574/2017-2021-subaru-center-console-armrest-cover-wrinkled-appearance My car is staining from the ceiling to the side of the upper doors, as well as water stains.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

On Nov 9 2022 the owner was pulling into a parking space at a mall and the Subaru Crosstrek 2018 suddenly accelerated and slammed into the wall of a store. The airbags did not go off. The driver was going at a slow speed and putting on the brake. The driver and occupant suffered some impact from the seat belts but no other injuries. If pedestrians had been on the sidewalk in front of the parking space there could have been injuries. The wall was not damaged and no police report was filed.The incident was reported to the insurance company and the car was repaired for $11,710. On Jan 17 2023 the owner was pulling into a parking space at a mall and there was a quick sudden acceleration but not as forceful as before and putting on the brake stopped the car.

Reported

Jan 2023

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

Crash

-driving at moderate pace between 30 and 40 mph when vehicle engine shut off without warning. loss of power, no steering and all warning lights illuminated. difficulty getting vehicle over to side of road so not in way of traffic. braking was difficult once on side of road.

Reported

Jan 2023

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Subaru Crosstrek. The contact stated that while driving at approximately 60 MPH, he heard a grinding sound and the vehicle started to shutter and spin. The contact then stated that he had to shift gear into neutral to stop the spin and rolled down the exit ramp and stalled. The vehicle failed to restart. The vehicle was then towed to an independent mechanic where it was diagnosed that a hole was in the engine and needed to be replaced. The vehicle was taken to the dealer where the contact was denied service due to no service record was provided. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that he was twelve days over warranty. The failure mileage was approximately 50,000.

Reported

Jan 2023

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

Battery drain when car isn’t in use for 2 days went through 3 high CCA AGM batteries since I purchased new. also the manufacturer OEM battery. I only have 16,400 miles on the car and went through 4 total batteries. I had to pay for all the batteries and now I need another one.

Reported

Jan 2023

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

The passenger side headlight stopped working 2 months ago. I have the OEM LED system that tracks through turns. I finally got in for service and mentioned it. Also mentioned I had something similar in 2019 after a service at the dealer and they said it was “fixed”. Only had one or two moments where is didn’t work and just turned off car and back on and seemed to resolve. This recent service they looked into fixing it and found out it’s an entire sealed assembly and quoting the part us $1900(CAD) plus labour. Their mechanic drove it around anfter replacing fog lights and it worked for a moment then when I started and drove away it stopped. I have one working headlight but I live where winters are dark so I’m nervous.

Reported

Nov 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

While I was doing parallel parking, the car on its own went into involuntary, sudden, uncontrolled acceleration & hit a tree & bushes resulting into considerable body damage. Then I called Subaru national customer relations representative & I was told to go to the local Subaru dealer where I had purchased the car about four and a half years ago. The mechanic there told me that he had never heard such incident & he said that since there is no engine light on, there is nothing to scan. And he thought the car was okay. So, I am driving it very cautiously. But, I am concerned. We thought the newer such cars are safer with the high-tech computers on board but I countered this safety problem that I had never come across before.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

Crash

The contact owns a 2018 Subaru Crosstrek. The contact stated while driving at approximately 50 MPH, the vehicle lost motive power and stalled. While driving on a ramp at slow speeds and depressing the accelerator pedal, the vehicle failed to accelerate and stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the ignition fuse needed to be replaced. The fuse was replaced, and the vehicle was repaired. The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 39,000.

Reported

Oct 2022

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

When I attempted to start the car, the starter would spin but fail to engage the flywheel, leaving me stranded in a parking lot. The car needed to be towed to a repair shop. The repair shop confirmed the problem and replaced the starter with an OEM replacement part. I am told that the manufacturer has redesigned the part. The car has less than 55,000 miles on it. I was unaware of any symptoms of the impending failure of this engine component.

Reported

Oct 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

BATTERY ISSUES

Reported

Aug 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

A crack developed on the front windshield of my 2018 Subaru crosstrek out of nowhere. There was no accident or incident of a object (rock, dirt, etc…) that hit my windshield. I noticed the damage getting into my car that is parked inside a closed, locked garage.

Reported

Aug 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

Subaru of America, Inc. (Subaru) is recalling certain 2018 Crosstrek vehicles. These vehicles may be equipped with an incorrect floor mat retention bracket, allowing the floor mat to move out of position and interfere with the accelerator or brake pedal operation.

Risk: If the floor mat moves out of position and interferes with the accelerator or brake pedal operation, it can increase the risk of a crash.

Remedy: Subaru has notified owners, and dealers will inspect the floor mat retention bracket and replace it if necessary, free of charge. The recall began November 14, 2017. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTR-77.

Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.

Risk: If a short circuit occurs while driving, the vehicle may stall, increasing the risk of a crash.

Remedy: Subaru will notify owners, and dealers will update the ECM software and inspect and replace the ignition coil, as necessary, free of charge. In addition, on vehicles with confirmed ignition coil damage and a certain stored diagnostic trouble code (DTC), Subaru will replace the front exhaust pipe, free of charge. The recall began December 4, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUQ-02.

Subaru of America, Inc. (Subaru) is recalling certain 2017-2018 Impreza and 2018 Crosstrek vehicles equipped with an aluminum Positive Crankcase Ventilation (PCV) valve. The PCV valve may come apart, allowing the separated components to enter the engine, possibly resulting in a loss of power while driving.

Risk: An unexpected loss of power while driving can increase the risk of a crash.

Remedy: Subaru will notify owners, and dealers will inspect and, if necessary, replace the PCV valve, free of charge. If the PCV valve has separated and the components cannot be found, the engine will be replaced, free of charge. The recall began December 2, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUP-01.

Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.

Risk: Missing bolts may allow the rear stabilizer bracket to shift, increasing the risk of a crash.

Remedy: Subaru will notify owners, and dealers will retorque and replace any missing bolts, free of charge. Owner notification letters were mailed May 17, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-21.

Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.

Risk: A short circuit in the ignition coils may cause a stall, increasing the risk of a crash.

Remedy: Subaru will notify owners, and dealers will update the ECM software, replace the ignition coils and, if necessary, the front exhaust pipe, free of charge. Owner notification letters were mailed beginning June 1, 2021. Owners can contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRE-21. Note: This recall includes all vehicles previously repaired under Recall 19V743.