2020 Subaru Ascent

My strut bearings have been replaced several times in the drivers sides, my shock and strut has been replaced twice on the drivers side and now the passenger side is doing the same thing. The dealership tells me that there is nothing wrong but research shows this car has known suspension issues. My passenger side front has a loud metallic grinding sound when turning the wheel in park. I’m told this is the brakes which makes no sense. The car feels like it is on ice or sailing down the road, and the car does not maintain an alignment causing the insides of tires to wear out after 15,000-20,000 miles and need to be replaced.

Reported

Jul 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

I am reporting a repeat safety concern involving a 2020 Subaru Ascent. The vehicle was involved in two separate collisions after failing to decelerate as expected following normal brake pedal application. The first incident occurred on January 26, 2026. While approaching a traffic signal, I applied the brakes under normal driving conditions. The vehicle did not slow as expected and struck the rear of another vehicle. Property damage occurred, but no injuries were reported. The second incident occurred on May 5, 2026. While approaching a stop sign at approximately 35 mph, I again applied the brakes under normal driving conditions. The vehicle did not decelerate as expected and entered the intersection, colliding with a vehicle traveling perpendicular to my direction of travel. Both vehicles were towed. No injuries were reported. During both incidents, there were no forward collision warnings, automatic emergency braking interventions, or other alerts observed prior to impact. Following the second collision, the vehicle was inspected by an independent technician. Brake components inspected were found to be within serviceable condition and no evidence of neglect or improper maintenance was noted. During inspection, abnormal brake pedal behavior was observed, including continued downward pedal travel while steady pressure was applied. The technician documented that the reported condition was not consistent with normal braking performance and stated that an intermittent hydraulic and/or brake assist related issue could not be ruled out. The vehicle has been regularly maintained according to manufacturer recommendations. Due to the repeat nature of the condition, the lack of warning or intervention from safety systems, and the occurrence of two collisions despite normal brake application, I believe this condition represents a significant safety risk. The vehicle has since been declared a total loss and may be available for further inspection.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

Crash

I am submitting this complaint regarding a known exhaust manifold/flex pipe failure affecting my 2020 Subaru Ascent Touring (VIN: [XXX] ). My vehicle was diagnosed by a Subaru dealership with a “broken flex pipe on the header” causing excessive exhaust noise and exhaust leak concerns. Repair estimate was slightly over $2,000. After researching the issue, I discovered numerous reports from other Subaru Ascent owners describing identical failures involving cracked exhaust manifold welds and failed flex pipe sections. Subaru has also issued TSB 09-106-23 involving exhaust manifold weld cracking and redesigned replacement components for this issue. Symptoms began in the low 70,000-mile range and progressively worsened before formal diagnosis at approximately 83,000 miles. This appears to be a widespread defect involving emissions/exhaust components. Many owners online report loud cold-start exhaust noise, cracked manifold welds, failed flex pipe sections, exhaust fumes/smells, and expensive manifold replacement repairs. My concern is both the widespread nature of the defect and Subaru’s handling of complaints regarding the issue. Initially, Subaru denied assistance because the vehicle has a branded title. After documentation was provided showing federally mandated emissions-related coverage/extensions were active for this VIN regardless of title status, the denial basis changed to mileage. After explaining symptoms began prior to the mileage threshold, Subaru then cited lack of dealership service history after my ownership despite the vehicle being regularly maintained by a local mechanic. I am requesting NHTSA review whether this exhaust manifold/flex pipe defect represents a broader reliability and emissions-related defect trend affecting Subaru Ascent vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The pressure sensor coming out of the transmission has failed, and it's pushed transmission fluid throughout the engine harness, transmission harness, the bull harness in the dash and the 02 sensors. All of those have been damaged. The car is now unsafe to drive due to the pressure sensor failing. This information comes directly from the Subaru dealership. There was nothing prior to this that indicated there was a problem. I bought the car from a certified dealership 8 months ago and it was a certified pre owned vehicle.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Subaru Ascent. The contact stated that while driving on several occasions at various speeds, the steering wheel became loose and then tightened inadvertently. The vehicle was taken to a dealer where the failure could not be replicated. The contact also stated that on several occasions while driving, the vehicle puttered and a grinding noise was heard emanating from the engine compartment. The vehicle was towed to a dealer where it was diagnosed during the first visit to be the transmission module. The vehicle was repaired, but the failure persisted sporadically. The vehicle was taken back to the same dealer on the second visit where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired, but the failures reoccurred approximately 5,000 miles later. The vehicle was taken to the same dealer on the third visit where it was diagnosed that the tie rod end and bushing needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was then taken to the same dealer on the fourth visit where the failure could not be replicated. The vehicle towed to the same dealer on a fifth occasion where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired as of yet. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 82,000.

Reported

May 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

In December 2025, I had brake replacement, tire service, and wheel alignment performed at Monro Auto Service located at [XXX] child were traveling on the highway during a winter storm when the brakes began making a loud banging noise. My wife was unable to immediately locate a service location and was forced to continue driving for an extended period in winter storm conditions while in fear for her safety and that of our child. When she was finally able to reach a second Monro location between [XXX] and [XXX] , a technician discovered that one brake caliper bolt was missing entirely and a second was dangerously loose. The vehicle had been driven at highway speeds in a winter storm with an improperly and incompletely assembled brake system for an extended distance before help was found. The second Monro location secured the caliper bolt and confirmed the vehicle safe to continue. The original Fairport location was contacted and their manager acknowledged the issue but has failed to provide any meaningful resolution after nearly four months. In a formal BBB complaint response, Monro Inc. confirmed that the caliper bolt had not been properly secured and acknowledged filing an insurance claim for resulting rim damage — an implicit admission of negligence. I am filing this complaint because an improperly assembled brake system — specifically a missing caliper bolt — represents a serious and potentially fatal safety hazard. If this is a pattern of negligence at Monro locations, other consumers may be at risk. BBB Complaint Case #XXX is on file documenting Monro's formal response and admission. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

My 2020 Subaru Ascent struggles to retain power when accelerating, especially from stopping and especially when the fuel is low. The vehicle stalls or loses some power when trying to accelerate. The check engine light is not on and there is no other indication that there is a problem with the vehicle. I have discussed it thoroughly with my mechanic and we both think it sounds like a fuel pump issue. He looked at the other Subaru recalls and thinks my vehicle should be included in the other Subaru fuel pump recall (NHTSA ID Number: 21V587000). Does my vehicle qualify for this fuel pump recall? Thank you.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

Water intrusion occurred inside the vehicle, resulting in extensive mold contamination throughout the interior, including the seats, front and rear carpets, and a child’s car seat. The source of the water intrusion has not been identified. The vehicle was taken to an authorized Subaru retailer, which confirmed in writing that water was present inside the vehicle and that mold was covering interior surfaces, including the child’s car seat. The only diagnostic test performed was a car wash to check for a sunroof leak, which did not replicate the issue. The retailer indicated that further diagnostic work would require significant interior disassembly and cleaning at the owner’s expense before the source of the leak can be determined. The manufacturer was contacted regarding this issue and declined assistance, citing “lack of required maintenance.” The specific maintenance and its relationship to the water intrusion have not been identified, and the source of the leak has not yet been diagnosed. The retailer also stated that technicians would not enter the vehicle due to the extent of the mold contamination. As a result, standard recall repairs have not been performed while the vehicle remains in this condition. A dealership technician also documented in a recorded inspection that water was present beneath the carpet, that the source of the leak could not be identified without further disassembly, and that the extent of mold contamination created an unsafe working environment. This condition creates a potential health and safety concern due to mold exposure inside the passenger cabin, particularly for a child occupant. In addition, excessive interior moisture has caused window fogging, which may impair visibility while driving. No warning lights or prior indicators were observed before the issue was discovered. The problem has been confirmed by a Subaru retailer. The vehicle remains available for inspection.

Reported

Apr 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

I was driving and I got check engine light and all safety features disabled while I was in the freeway, luckily I was able to drive to nearby Subaru dealer for inspection and I found out that there was a recall on the engine for this vehicle and when I contacted the manufacturer they asked me to take it for diagnostics and I did that at a Subaru retailer, but the case manager told me that this recall is being completed for the previous owner of the vehicle and cannot help me with anything, which was never disclosed when I was buying the vehicle.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle: 2020 Subaru Ascent (Build Date: March 2020) Component: Power Train – Automatic Transmission – Hydraulic Pressure Sensor / Wiring Harness The vehicle developed a flashing "Transmission Service" warning and check engine light. It was inspected by a certified technician at Lithia Reno Subaru. Diagnostic scan identified multiple transmission-related codes including P0137, P0700, P2096, P1867, P0867, P2723, and P0841. The technician documented the root cause as: "Found pressure sensor leaking oil through all harnesses." According to the dealership diagnosis, the transmission hydraulic pressure sensor failed and allowed transmission fluid to migrate into the vehicle's electrical wiring harness system. Fluid traveled through the transmission harness and continued into the bulkhead and engine harnesses, contaminating multiple electrical systems. Due to the extent of contamination, the dealership determined that all three harnesses must be replaced. The repair estimate is approximately $8,933. Transmission fluid entering the wiring harness can disrupt communication between the transmission control system and other powertrain components. This electrical contamination can cause erratic transmission operation or sudden loss of propulsion while the vehicle is in motion, increasing crash risk. Subaru has issued recalls and service bulletins involving CVT transmission and hydraulic pressure sensor failures in earlier Ascent vehicles using the same drivetrain. My March 2020 vehicle appears to have experienced the same failure pattern. Despite the documented component failure and extensive wiring contamination, the manufacturer declined to fully cover the repair. I request that NHTSA review this failure mode to determine whether hydraulic pressure sensor seal failures allowing transmission fluid to migrate into wiring harness systems represent a broader defect affecting Subaru Ascent vehicles.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Oil Leak(s) (found cam carriers leaking, front timing cover leaking, oil cooler leaking, upper and lower oil pan leaking. recommend engine reseal). Massive oil leaks found in car due to RTV sealant. Subaru uses RTV silicone sealant (formed-in-place gaskets) instead of traditional rubber gaskets for many sealing surfaces (cam carriers to heads, timing cover, oil pans, etc.). Transmission failure at 37,000miles which needed replacement. In dealership service for 52 days at that time. Transmission symptoms continued after replacement. Car hesitates while accelerating making it dangerous to accelerate to speed needed to merge into traffic. Same transmission symptoms occurring now that were present prior to complete transmission failure in 11/2021 that left me in middle of busy freeway with a disabled car. Subaru not taking transmission symptoms seriously. Continuous brush off from service and Subaru. Car is a lemon. Subaru not standing by product. Oil should not be leaking from every orfice of engine.

Reported

Feb 2026

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

Car has 82,000 miles, has been maintained and requires an engine replacement due to 'Sludge'. Reading a lot of forums that indicate this is a common situation with this make and model and likely due to manufacturer's defects.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

I have had my lane assist come on by its self a few times, which is very dangerous because it seems to take over and will pull on the steering wheel. I’ve also brought my car back to the dealership a handful of times to have it hooked up to a computer and also someone ride with me because the car will either hesitate to accelerate or stutters and doesn’t seem to want to go when I am between 20-30 miles an hour. Other times when I’m at a light or stop sign it hesitates also. I was told there was nothing wrong with it and they reprogrammed to transmission but it didn’t help at all.

Reported

Feb 2026

Incident date

Dec 1969

Mileage

Not provided

Outcome flags

None reported

Although the NHTSA form does not include a transmission category, this complaint concerns a critical transmission-related defect in my 2020 Subaru Ascent, which caused oil migration into the wiring harness and contamination of the Engine Control Module (ECM). This complaint concerns a critical transmission-related defect in my 2020 Subaru Ascent. The vehicle has been inoperable since June 2025 due to a failure of the transmission secondary pressure sensor. This failure caused oil to migrate into the wiring harness and ultimately contaminated the Engine Control Module (ECM), rendering the vehicle undrivable. Authorized Subaru dealership Huberger Subaru in Colorado Springs documented the following: - Replacement of the transmission secondary pressure sensor - Replacement of the engine wiring harness - Check engine light returned after repair - Confirmed oil contamination of the ECM Despite repeated repairs and part replacements, the vehicle remains out of service for over seven months, with no confirmed timeline for resolution. Subaru of America has not provided meaningful updates or a clear repair plan, and corporate representatives have failed to respond to emails and phone calls. The extended downtime and lack of repair constitute a safety concern, as the vehicle could fail while in use under certain conditions. Additionally, $400 was improperly withdrawn from my account in July 2025 for rental reimbursement during the warranty repair period and has not been refunded. I am seeking prompt resolution, including repair or replacement of the vehicle, reimbursement for the rental charge, and any appropriate actions from Subaru to address this safety-related defect.

Reported

Jan 2026

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

i purchased this vehicle from Northwest Chevrolet in McKenna, Wa on [XXX] and they did not disclose to me that there were open recalls prior to my purchase. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Replaced front multi plate transfer clutch at 96,987 miles.

Reported

Jan 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The CVT transmission has failed and been replaced three times despite proper maintenance. Subaru has replaced the transmission multiple times under warranty, but the failure continues to recur. •First CVT replacement at 50,542 miles •Second CVT replacement at 88,175 miles •Third CVT replacement at 92,832 miles This shows repeat failure, not wear-and-tear. It is a safety risk: The vehicle hesitates and loses power intermittently, which creates a safety risk when accelerating or merging into traffic. The most recent replacement is incorrectly listed as pan replacement.

Reported

Jan 2026

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

Vehicle: 2020 Subaru Ascent Issue: Cold weather software glitch If you are operating an Ascent or possibly other Subarus with the CVT in temperatures below -20F be certain to have either a small wrench or the appropriate size socket to loosen the ground clamp on the battery ground cable with you so you can employ what I call the magic Windows fix wherin one completely de-powers the system and reboots it. With all the ridiculous interconnections, if the CVT temperature sensor thinks the tranny is too cold the cars operating system looses it mind and goes completely bonkers. Subaru obviously did no cold weather testing. We have had 2 failures in cold weather. It only happens at temperatures well below the-20F range. The first case happened last year while driving after being stopped for a couple of hours. Everything seemed normal and then suddenly several warning lights came on and all of the safety systems and the eyesight system shut down. The car ran and drove, but none of the associated systems would work. No traction control. No cruise control. Several other systems. The only solution was to disconnect the battery and get this rolling computer to reboot. This was a temporary fix as the condition repeated itself although the car was driveable but with none of the safety systems operational. This year we were out in cold weather, -25 to -32. We went to a place to have lunch and when I went to restart the car the app failed to do so. So I put on all my gear and went out to start it manually. It would not start and all the warning lights were on and the radiator fan was running full tilt at -25F with the car off. I tried twice to get it going by pulling the battery cable to get it to reboot. Evidently when this happens you must leave the battery disconnected long enough (about 5 minutes) for all the capacitors in the electronics to drain. Once restarted, the car drove normally but we did not shut it down for any reason for the rest of the day.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Subaru Ascent. The contact stated that the vehicle was taken to the local dealer for routine service, where it was discovered that the cam carrier was leaking from the engine. While having an oil change, the mechanic informed the contact that there were no further leaks found. There were no warning lights illuminated. After driving and parking the vehicle, there was an abnormal odor of oil coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that an overhaul of the engine was needed. While driving, there was an abnormal oil-burning odor coming from the vehicle. The vehicle was taken to another local dealer, Adventure Subaru (2269 N Henbest Dr, Fayetteville, AR 72704), who confirmed there was no recall coverage for the failure. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 120,000.

Reported

Nov 2025

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

Car is making loud noises while going over uneven roads. Only have 64,000 miles on it and I need to replace the struts.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Unknown PCV valve failure caused catastrophic engine failure on interstate highway (70 mph speed limit). Luckily there was room to pull to the side and no one got hurt. This part was recalled in 2019 models due to possible loss of control from engine failure. Dealer tore down engine to determine cause for possible warranty coverage and found the PCV valve was the cause of engine failure. There were no warning lights or indications of any problems before this.

Reported

Jul 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the undercarriage while driving over bumps in the roadway. No warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the front struts had failed and needed to be replaced. The contact related the failure to TSB: 059024. The vehicle was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Reported

Jun 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Subaru Ascent. The contact stated that while depressing the accelerator pedal to make a turn, the vehicle hesitated to respond. There was no warning light illuminated. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,900.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The driver's side headlamp assembly (one complete piece, LED lighting) has a thin strip at the top that is used for daytime running lights. These are automatically on when the vehicle is on and it's not yet dark. In early 2024, this driver's side thin strip daytime running lights stopped working entirely. I've learned that the entire headlamp assembly must be replaced, rather than being able to just change out the daytime running component or replace a light bulb like one used to be able to do. I've taken the vehicle in for an estimate, and the Nashville, TN Subaru dealership quoted me about $1700 to replace the headlamp assembly, with nearly $1,000 of that being for the light itself, and the rest being labor. The technician at the Subaru dealership was aware of this problem, with many others coming into the shop for the same thing, and he advised complaining directly to Subaru. There are aftermarket options for $200 but the labor is still excessive. From researching online about how to find the aftermarket options, I've learned from a quick google search, lots of posts on Reddit and Facebook, among other forums, of other vehicle owners of this year and the years surrounding it that it is a very frequently-occurring problem, related to it being too close to something in the engine- and others reported that this has happened multiple times to their same vehicle! I called Subaru of America to complain and ask for a Good Will replacement, but they said they would not be able to assist me as I was beyond 3 years/50k miles, and that I would have to go with the Subaru of America option. Please look into this and find that this is a common problem and the remedy should not be stuck to the consumer, with such an exorbitant bill. Subaru should address this known problem and a recall should be made so that we may have this corrected/those who have had to pay for it can be compensated. Thank you!

Reported

May 2025

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

My 2020 Subaru Ascent experienced a sudden failure of critical safety systems due to CVT fluid leaking through the transmission pressure switch into multiple electrical components. This fluid leak damaged several wire harnesses and the Engine Control Module (ECM). The check engine light came on and all Eyesight safety features disabled. Subaru has confirmed this will cost over $9,400 to repair. This issue appears to be related to known Subaru Technical Service Bulletins, including TSB 16-103-16R and TSB 02-170-17R, and matches the description in NHTSA Campaign WUV-07. Subaru of America has refused to fully cover the repair, even though my car is well maintained, has only 54,000 miles, and is just 4 months outside the powertrain warranty. This is not normal wear—it’s a serious defect that causes electronic failure and disables safety systems while driving.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The driver front seat bottom frame has came loose and rocks back and forth when driving, especially during start and stops. It was serviced and the dealer stated the movement comes from the side rails of the seat and is referenced via bulletin 12-288-20 stating its a known issue and the frame has been redesigned for this issue. After research, this seems to occur with a number of Subaru models, but the defect has not been covered by Subaru. The movement causes concern if an accident were to occur and should be considered a manufactures defect with replacement being covered by Subaru.

Reported

Apr 2025

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

Extreme rattle/clunking driving over bumps especially on dirt roads. Seems to be many people are having this issue. I know of another co worker who has a 2020 ascent making the same noise. Apparently there is a strut issue

Reported

Mar 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

Ever since our car went in for re-programing CVT drive chain it progressively has been having a problem of something slipping in drive and in cruise control. feels like a loss of power and a feeling chatter from transmission. Now when you put it in drive it makes a jerking noise. the thing is that we never had this problem until it went in for this recall. it's been back twice and they claim they can't find any problem but continues to get worse. it happens every time we drive it . just returned a 700 mile trip and it's very annoying. Also we do have an extended warranty.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

While driving the vehicle between 30 - 40 mph, the vehicle will intermittently studder. I have mentioned this issue multiple times to the dealership and they have attempted to fix the issue but the problem still continues. The issue is occurring more frequently and I’m concerned this may create additional engine/powertrain problems down the road.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

When vehicle was 3.5-4 years old, the LED "halo" around the headlight assembly went out. This part is a fixed part of the assembly and unrepairable and requires the owner to replace the entire headlight assembly. An LED headlight should not be going out after only 3.5-4 years. I have noticed this is a common complaint on online forums for the Subaru Ascent. Normally, this would just be a cosmetic nuisance, but in states, such as Virginia where I live, that have annual vehicle safety inspections, the vehicle fails inspection if any part of the headlight does not work, regardless of its effect on the functioning of the actual headlight lamp to produce light when activated. Further, this is a dealer only part and repair and I was quoted $1,300 for an issue that has no effect on the headlight to illuminate the road and is cosmetic only. Subaru needs to address this faulty assembly.

Reported

Jan 2025

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Subaru Ascent. The contact stated that while operating the vehicle, the transmission malfunctioned, and the vehicle would not properly accelerate. The vehicle was taken to the local dealer who serviced the rear differential but later the failure reoccurred. The vehicle was taken back to the local dealer to be diagnosed, and it was determined that the transmission was faulty and needed to be replaced. The transmission was replaced. No further information was available. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 106,100.

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

Lug nut studs fail frequently. Have replaced 3. An additional failure identified today during routine tire rotation. Safety issue as wheel can separate from vehicle while driving.

Reported

Nov 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

I can’t say what caused the huge crack in the sunroof bc there is no chips on the outside and no chips or breaking point on the inside. We went to get in the car and open up the sunroof and it has a huge crack that is a known issue if you look it up online. So far we haven’t been able to get it fixed bc of the amount of money it cost to have it replaced and it can’t be done by anymore but the dealer as safelight won’t touch sunroofs. It appears that a weak glass was installed and that’s unfortunate too bc they have no intention on fixing this for us.

Reported

Nov 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Subaru Ascent. The contact stated that while his wife was driving at 55 MPH, the vehicle stalled. No warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V955000 (Power Train). The vehicle was towed to the local dealer where it was diagnosed that the transmission needed to be repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 62,000.

Reported

Oct 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

Bolt holding the driveshaft support bracket backed out causing driveshaft to come out. This is a known issue with the 2019 and 2022 Subaru Ascents and have active service advisories but Subaru of America does not recognize it for the 2020 models even know it is also happening in the 2020 vehicles. If the driveshaft would have came out at a high speed it could have caused a crash. Based on the research the bolts do not hold the torque from the factory due to a bolt manufacturing issue and slowly back out after time unknown to the driver. Subaru is not recognizing the problem, so they are not notifying the 2020 owners of the problem, instead they are offering a 50% payment on the repairs as a goodwill payment to offset the cost since it is not a warranty issue. I had had my car in for oil changes in the past and the dealership did not know to check for the tightness of the bolts as there were no service advisories. There should be a recall for this problem before someone dies in a crash caused by this problem.

Reported

Sep 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Driver side window malfunctions intermittently. When raining, slow to go down or up, also skips as it goes up and down.

Reported

Sep 2024

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

Component- steering locks Safety risk - vehicle cannot be started. Therefore if in an area of risk - cannot start vehicle. This randomly happens pulling into parking spaces. It is repetitive. I’m older and alone, scary when it happens as you are stranded. And call to Subaru roadside only option was to tow the vehicle the vehicle to dealership. Online fix is to man handle the steering wheel and turn it in the direction of the tension. Pulling into a normal parking space should not create the tension necessary for the steering wheel to lock. I have been on Subaru ascent form us and this seems to be a common problem with this vehicle. Mine has been inspected for the last occurrence and was told battery issue. The other times there were no battery issues and dealerships cannot find issues. Warning light only lights up after steering wheel locks up and vehicle cannot be started. The safety risk for me is being stranded - and no way to prevent it or know when it might happen.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The emergency brake occasionally comes on for no apparent reason. It has happened multiple times before but, never while driving until today. The button appeared to be stuck when I went to disengage it as well which made no sense. There was nothing in the way for it to get stuck. Upon further research in the Subaru forums it appears ours is not the only one to have experienced this. This leads me to believe there may be an unknown issue.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

There is a significant crack in the inside rear panel of my panoramic sunroof, and no apparent or visible point of impact. The crack is spreading and needs to be replaced or I fear the glass will shatter. There is no evidence of the crack on the exterior, only on the interior. Car is out of warranty but only has 23K miles and is 4 years old. Took the car to the dealership, and they wanted to charge $4000 to fix. Contacted Subaru of America and they refused to fix. Have been on many Ascent/Subaru forums online and it appears there are multiple complaints about these cracks.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Transmission failure, chugging while driving on the road then slowed down in middle of the intersection, won’t accelerate which is a unsafe situation. It says “check engine”, “break, “eyesight disabled”, “at oil temp” and “transmission”. The speed was stuck to 20mph and engine eas loud. Smelled like something was burning too

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Car has 49,700miles. Front drivers side makes terrible rattling noise when driving over any uneven pavement or bumps. Took it to the dealer to determine the issue. They said the entire strut assembly needs replacing. No warning lamps have ever come on related to this issue. I have no idea if the car is safe to drive. There is a national back order on the parts. The dealer wants $1344 to replace it. This is crazy to me. I've driven cars with LOTS more miles than this and have never needed a strut replaced.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

A clunky noise coming from the front wheels whenever we encountered any sort of bump.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The battery died after two weeks of replacing it, later revealing the alternator failed. Parts are not available, Subaru kept them My safety was at risk because the lights on my dashboard Christmas Tree'd letting me know something was wrong. Within a couple of blocks I had no power steering and was dying on a busy street. The car was so dead that I couldn't even turn on my hazard lights. The car was jumped by Subaru, the tow truck driver left and the car died two blocks later. This time in the middle of the busy street. The vehicle was towed to Subaru who replaced the battery we bought two weeks earlier. We asked if they check the charging system and they said yes. The battery light was on before we left the lot. We made them keep the car so we wouldn't die in the middle of anymore busy streets. Days later they determined it was the alternator. The car had 26,000 miles on it. I don't know what Subaru did with the parts. They said they needed them as it was a warranty replacement. The battery light never came on before the car died. First the Eye Sight Disabled light came on then many lights on the dashboard flashed on. This happened a couple blocks prior to me losing power. I found the first place I could to get off the road. Two weeks prior when the battery died, the eyesight disabled light came on and the battery light. That time I got home and we replaced the battery. Therefore when the eyesight disabled light came on, I knew something was wrong but thought I had time to get out of the way. Then everything died. The worst part is that hazard lights didn't work.

Reported

Jun 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

I have the Graco Turn2Me car seat installed rear facing on the driver's side of the middle row (captain's chairs) of my vehicle. The car seat is installed with the seat belt due to my daughter's weight (36 pounds, so we were not able to use the latch). The car seat has been adjusted to the appropriate recline based on the installation method and weight of my child. There is an appropriate amount of space between the back of the driver's seat and the car seat itself. The car seat was installed by a CPST, following all rules of installation as laid out by both my vehicle manual and the car seat installation guide (graco). The issue is that despite the perfect installation, over time (meaning a few trips), the base of the car seat becomes loose as the child gets in and out of the car seat. The car seat is then no longer securely installed in the car. This particular model rotates, so that the child can be easily loaded and harnessed into the car seat while facing outwards. While the seat is facing outwards, it also tips backwards, essentially lifting a majority of the base off of the base of the seat of the car. I have reinstalled this car seat several times following all guidelines, and despite an initially correct install, within a few trips the base becomes loose and the entire car seat is tilted. Based on a quick internet search, this is a very common problem with this make and model car seat, especially when installed using the seat belt, rear facing. I do not feel that it is at all safe for my child to be in this car seat and it should be recalled immediately by Graco. No parent should have to uninstall/reinstall a car seat in a car after a few trips because it is coming lose. Photos attached show how tilted the car seat has become in the car (despite initially being installed securely). For some reason I was unable to upload videos but can share those as well showing how loose the base has become despite a proper install.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

When driving, Ascent sudders while under normal highway conditions. Has had all 4 recalls completed but this specific event has been consistently present even after each recall was completed. Now that Ascent is out of powertrain period, Subaru of America acknowledged transmission finally needs complete replacement but only offering portion as a one time offer.

Reported

May 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance front camera became inoperable. The pre-collision, the braking control, and the Lane Departure warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,737.

Reported

May 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

Unknown

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

Possible Transmission issue. The transmission was replaced in February by University Subaru in Columbia, Missouri. I have made a second appointment as the vehicle is still having the same issue shifting gears or going uphill. During a drive where there was a small incline of 10 degrees when the vehicle somewhat jumped or as if it skipped a beat. I had stopped in traffic and when the other cars started to move, I started to drive forward, and the car jumped. A gap in the acceleration. I am scheduled to take it in on the [XXX] of April. I will follow-up with you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Subaru Ascent. The contact stated while driving 30 MPH, the transmission was slipping, and there was a loud sound coming from the vehicle. The contact stated that the vehicle lost motive power while accelerating. The contact was unsure if any warning lights were illuminated. The contact pulled over and left the vehicle for several hours. Upon return to the vehicle, the contact stated that the vehicle drove normally. The vehicle was taken to the dealer and an unknown module was reprogrammed; however, the failure recurred several times. The vehicle was taken back to the dealer and a diagnostic test was performed; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that if the failure could not be duplicated the vehicle could not be repaired. The approximate failure mileage was 25,000.

Reported

Mar 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

Right front camera is blocked by plastic since manufacture. The adaptive cruise control and forward emergency braking do not work reliably unless the object is the left visual field. My car will accelerate into a car in front with no emergency braking. No accident. so far, because I have been able to avoid accidents by braking myself. The problem was diagnosed by Diablo Subaru of Walnut Creek. The vehicle was inspected and diagnosed by a Subaru dealership. The car tells me it cannot see the car in front. It also says it cannot see anything on haphazard basis. But it will also accelerate toward cars in front of it at close range because it cannot see.

Reported

Mar 2024

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

Subaru of America, Inc. (Subaru) is recalling certain 2026 Crosstrek Hybrid, 2025-2026 Forester Hybrid, Forester, and 2019-2026 Ascent vehicles. These vehicles were manufactured with an incorrect Gross Axle Weight Rating (GAWR) on the certification label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 110, "Tire selection and rims."

Risk: An incorrect GAWR label may lead to an overloaded vehicle, increasing the risk of a crash.

Remedy: Subaru will mail a new certification label to owners, free of charge. Owners may also choose to have a dealer install the new label, free of charge. Letters informing owners of the safety risk are expected to be mailed August 25, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-26.

Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Ascent vehicles. The ground bolt that secures the ground terminal of the Positive Temperature Coefficient (PTC) heater may have been improperly fastened, which could result in melting of the ground terminal and surrounding components.

Risk: A melting ground terminal increases the risk of a fire.

Remedy: Owners are advised to park their vehicle away from structures and to avoid leaving the vehicle unattended while the engine is running. An owner who notices or smells smoke coming from the dash or driver's footwell area should immediately stop operating the vehicle and turn the ignition switch to the "Off" position. Dealers will replace the PTC heater ground bolts and if necessary, replace the ground wire and the connector holder, free of charge. Owner notification letters are expected to be mailed February 6, 2023. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRL-22.

Subaru of America, Inc. (Subaru) is recalling certain 2020 Ascent vehicles. Due to an incorrect tapered hole in the housing, the front tie rod ends may not fit properly. The improper fit can result in the tie rods and housings being deformed during assembly and service replacement if excessive torque is applied.

Risk: The tie rods may separate from the housing, causing a loss of steering control and increasing the risk of a crash.

Remedy: Dealers will replace the left and right front tie rod ends and housings, free of charge. Owner notification letters were mailed February 7, 2022. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRL-21.

Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.

Risk: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.

Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.

Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Risk: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

Remedy: Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.