2013 Porsche Cayenne

The leather dash has "shrunk" so badly and is so distorted that there is no way the passenger airbag would properly inflate in an accident. Porsche tells me that this defect is "cosmetic" and of no consequence to vehicle safety. I do not agree with this position and feel that Porsche should be liable for this defect.

Reported

Apr 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

This vehicle qualified for the Volkswagen Emissions Recall, yet from the start of the recall through 2018 settlement lawsuit dates , no correspondence was sent (by Porsche nor VW). According to all recall regulations, my vehicle should have among the ‘recall’ with the 85K plus others, yet no correspondence was sent (by Porsche nor VW) & now the local Porsche dealership is denying in, According to all recall regulations, even still with the EPA, the vehicle was to receive an initial emissions test, then undergo all related repairs/part replacements before the issue resulted in toxic emissions, NOX sensor failures, & premature problems with the DPF system, leading to thermostat problems & the failure of the diesel turbo. Federal regs mandate that vehicle & vehicle equipment manufacturers comply with Early Warning Reporting requirements, submit to NHTSA copies of their manufacturer communications. & update all communications including warranty, policy extensions & product improvement communication sent to dealers, distributors, owners, purchasers, etc. regarding any defect, failure or malfunction beyond normal deterioration in use, failure of performance, flaw or other unintended deviation from design specifications whether it is safety-related or not. Porsche now says my vehicle never showed the recall, despite court mandates that all affected vehicles will be notified communication failed on the sides of both manufacturers. In 2026, if one possesses an eligible vehicle but never received a "Dieselgate" recall notice, options for financial compensation from the original U.S. settlements stated to be likely limited, & I’m not able to find how to proceed with Volkswagen, but regardless, according to EPA and all vehicle standards, I read my vehicle is still entitled to receive an emissions modification at no cost, and that I should be covered by an extended emissions warranty to address all current & related issues.

Reported

Mar 2026

Incident date

Nov 2018

Mileage

Not provided

Outcome flags

None reported

The factory leather dashboard has detached/ungluded in places both on the driver and passenger side. Now the dashboard cover in the passenger area does not properly line up and has bubbled up on top of the passenger air bag door. There is a high possibility that this defect will prevent the passenger air bag from properly functioning or not function at all during an accident. Several Cayenne owners have reported this problem to Porsche USA however they will only replace at the owner's request and owners expense which is in the thousands of dollars. Porsche USA said that this is not a recall item therefore they will not pay for the repair.

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

Porsche dashboard leather has shrunk and now doesn’t properly cover airbag which is a major safety hazard. Porsche said they would not cover cost to replace which they quoted $9k. There are tons of reports of this happening to other Porsche cayenne owners and need to be addressed via recall

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

Leather dashboard cover is separating from the dashboard with staples being pulled up. I am concerned the airbag in the dash may deploy improperly and/or dangerously.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

Porsche Cayenne dashboard leather shrunk and staples pulled out. The airbag in the dashboard may not deploy properly in the event when there is an accident. Porsche dealer recommended the dashboard to be replaced. Many vehicles have this issue after warranty is out

Reported

Oct 2024

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

The Drive train consists of an engine, transmission, transfercase, driveshafts and differentials. The Transfercase has failed prior to the normal life cycle. Porsche recognizes this problem on this series of SUV and extends the warranty for 10 years and unlimited mileage. Porsche announced this extension in June 2024. However this does not cover the early models in this series 2011-2013 with the same drivetrain and transfercase. So in effect this failure of the transfer case is not covered on 2014 - 2011 Porsche Cayenne's models with the same transfercase because Porsche delayed the notification to customers. Even though the SUV may have low mileage, they will not warranty or cover my failure.

Reported

Sep 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Just purchased this vehicle from an independent dealer. Each time I test drove the vehicle, I put my seat belt on and after a few seconds of driving the driver's seat belt would come unlatched. Sales person told me that perhaps I wasn't latching it (false latch). After purchase, it has unlatched during my first day of driving it. I see that there are other customers complaining of the same issue on the NHTSA website.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The optional Leather Dashboard is peeling away from the base of the windshield. The cutout in the leather that aligns with the passenger airbag is now out of alignment and there is concern if the airbag will deploy properly in an accident.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Engine light came on and vehicle decelerated while making a turn in traffic. Based on the owners manual and code test, it comes up as a DPF issue. We could have been seriously injured had the oncoming traffic been closer to us or had someone attempted to follow me on the turn. When the car lost power, I could not accelerate to complete my turn. The problem has been duplicated by my husband who has some mechanical expertise, but the next step would be to take it to a dealer. It is available for inspection, but it is not safe to drive. The check engine light and the glow plug lamp came on at the same time. It happened once before on the interstate coming across I-80 on the interstate. In the middle of nowhere with no cell phone service, we were able to pull over, shut off and restart the engine which cleared the code for the rest of the trip. Then it didn’t do this again for nearly two months.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Porsche Cayenne. The contact received notification of NHTSA Campaign Number: 22V656000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the headlamps illumination had started to become dull. The manufacturer was made aware of the issue. The approximate failure mileage was 154,123. Parts distribution disconnect.

Reported

Nov 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Porsche Cayenne. The contact stated while driving 30 MPH, there was an abnormal noise while shifting from first to second gear. The contact stated no warning light was illuminated. The contact took the vehicle to an unknown dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 102,300.

Reported

Nov 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

GRINDING & CLUNKING NOISE FROM DRIVE TRAIN AT LOW ENGINE SPEEDS. TOOK IT TO PORSCHE DEALERSHIP IN OCTOBER, 2020. THEY DID NOT FIX THE PROBLEM AND I WAS TOLD IT IS OK TO DRIVE. THE NOISE IS GETTING WORSE FROM INITIAL WHINING TO GRINDING & CLUNKING NOISE. ONLINE FORUMS INDICATE THAT IT IS A COMMON PROBLEM WITH CAYENNE & MACAN MODELS OF PORSCHE. PORSCHE HAS ACKNOWLEDGED THE ISSUE ON THERE WEBSITE WITH WARRANTY EXTENSION. WHEN I CALL THE PORSCHE CUSTOMER SUPPORT. THEY ARE NOT ACKNOWLEDGING THE WARRANTY EXTENSION. I THINK IT IS A MAJOR SAFETY ISSUE AND NEED TO BE ADDRESS BY PORSCHE

Reported

Apr 2021

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

CAR HAS PROBLEM WITH ACCELERATION. IT HESITATES AND DRIVES LIKE THE CAR IS BEING HELD BACK. ACCELERATION IS NOT SMOOTH. ROUGH AND SHUDDER AND HERKY JERKY. IT HAS A FAULTY TRANSFER CASE WHICH IS WELL KNOWN AND SHOULD BE RECALLED.

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

THE DRIVER'S SIDE SEAT BELT UNLATCHES, EVEN WHEN IT APPEARS TO HAVE BEEN PROPERLY LATCHED AND I PULL ON IT TO CONFIRM THAT IT IS LATCHED. THIS HAPPENS WHETHER OR NOT THE VEHICLE IS IN MOTION. THIS IS HAPPENING CONSTANTLY, BUT I WILL FILL IN TODAY'S DATE BELOW. *TR

Reported

Jun 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

MULTIPLE TRANSFER CASE FAILURES. FIRST AT 50K MILES (SLIPPING BETWEEN GEARS, FOLLOWED BY A SEVERE JOLT AS THE GEAR FINALLY CHANGED)'TRANSFER CASE WAS REPLACED AT MY EXPENSE ($7000K LATER). SECOND FAILURE OCCURRED LESS THAN 6 MONTHS LATER AT 55K MILES (SEVERE JOLT WHEN SHIFTING FROM 3RD TO 4TH GEAR)'TRANSFER CASE REPLACED UNDER PARTS WARRANTY. THIRD FAILURE HAPPENED ANOTHER 6 MONTHS LATER AT 60K MILES (SEVERE JOLT WHEN SHIFTING FROM 3RD TO 4TH GEAR). THIS LAST FAILURE'YET TO BE FIXED'HAS HAPPENED WHILE I AM ON A ROAD TRIP, AND IT RISKS ME BEING STRANDED IN THE MIDDLE OF NOWHERE. THIS ISSUE IS RAMPANT AMONG 958S. PORSCHE REALLY NEEDS TO STEP UP AND FIX THIS ISSUE. IT'S REPORTED RAMPANTLY ON FORUMS, WITH MANY OWNERS REPORTING MULTIPLE SUCCESSIVE FAILURES LIKE I HAVE EXPERIENCED.

Reported

May 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 PORSCHE CAYENNE. THE CONTACT STATED THAT WHILE ATTEMPTING TO SECURE THE DRIVER'S SEAT BELT BUCKLE INTO THE RECEIVER, THE SEAT BELT FAILED TO LATCH. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS NOT INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

Reported

Mar 2020

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 PORSCHE CAYENNE. THE CONTACT STATED THAT WHILE DIRVING THERE WAS AN ABNORMAL NOISE COMING FORM THE REAR OF THE VEHICLE. THE CONTACT STATED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THIS OCCASION WAS THE THIRD TIME THE PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

Reported

Feb 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 PORSCHE CAYENNE. WHILE DRIVING, A LOUD UNKNOWN NOISE WAS HEARD FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

Reported

Nov 2019

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

PURCHASED A 2013 CAYENNE PORSCHE GTS WITH 67K MILES ON IT. NOTICED A KIND OF THUMPING SOUND WHEN ACCELERATING, USUALLY APPEARING AT 3K RPMS. VEHICLE SHUDDERS AND ALMOST FEELS LIKE THE TRANSMISSION IS SLIPPING. TOOK THE VEHICLE TO A MECHANIC TO DIAGNOSE THE FAULT AND THEY IMMEDIATELY KNEW WHAT IT WAS, ENGINE TRANSFER CASE FAILURE. THIS IS DUE TO A DESIGN FLAW ALLOWING WATER INTO THE TRANSFER CASE THAT PORSCHE IS AWARE OF AND YET TO ADDRESS. ON SOME OCCASIONS PORSCHE WILL PAY FOR THE $5K REPAIR BUT THE PART IS STILL REPLACED WITH A TRANSFER CASE WITH THE SAME FLAW. TRANSFER CASE FAILURE CAN LEAD TO A SUDDEN LOSE OF POWER AND POTENTIALLY CAUSE DEATH OR SERIOUS INJURY IF SOMEONE IS TRAVELING AT HIGHWAY SPEEDS. HIGHLY RECOMMEND ADDRESSING THIS WITH A RECALL FOR 2013 AND 2014 CAYENNES. I HAVE EXPERIENCED SUDDEN LOSE OF POWER DUE TO TRANSFER CASE FAILURE, NEATLY RESULTING IN A HIGHWAY COLLISION.

Reported

Oct 2019

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

FUEL GAUGE MALFUNCTION,ENGINE LIGHT GOES ON,THE VEHICLE THEN HESITATED AND JERKS WHEN I DRIVE IT IN MOTION.

Reported

Oct 2019

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

VEHCILE IS SHOWING FAULTY FUEL GAUGE AND SUSPENSION NEEDS TO BE REPLACED.

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING BACK HOME ON THE HIGHWAY DOING ABOUT 30 MPH IN STOP AND GO TRAFFIC MY 2013 CAYENNE GTS STARTED TO JERK BETWEEN SHIFTING GEARS. I THOUGHT IT WAS A BUMPY ROAD AT LEAST BUT THEN AFTER THE TRAFFIC WAS OVER AND I WAS ABLE TO PICK UP SOME SPEED TO UP TO AROUND 40-45MPH THE CAR SHUT OFF IN THE MIDDLE OF THE HIGHWAY NOT KNOWING WHAT TO DO. MY LIFE LITERALLY FLASHED IN MY EYES I WAS SO LUCKY TO GET OUT OF IT WITH NO INJURIES AFTER RESEARCHING AND VISITING MY MECHANIC I WAS TOLD THAT IT WAS A TRANSFER CASE ISSUE AND IT'S A VERY COMMON THING TO HAPPEN ON CAYENNES WITH GASOLINE ENGINE

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

TRANSMISSION TRANSFER CASE ISSUES IMMEDIATELY AFTER ACCELERATION BETWEEN 3RD AND 4TH GEAR. VEHICLE STUMBLES WHILE ATTEMPTING TO TURN LEFT FROM A STANDSTILL, KNOWN ISSUE IN THE PORSCHE COMMUNITY, MY ISSUE FIRST STARTED AT 68K MILES, GOT THE TRANSFER CASE REPLACED, NOW SAME ISSUE WITH THE TRANSFER CASE AGAIN AT 79K MILES, SOMETHING NEEDS TO BE DONE ABOUT THIS PROBLEM, MY WIFE, AND 2 KIDS AT THE AGE OF 8 YEARS OLD AND 7 MONTHS OLDS WAS ALLMOST IN AN ACCIDENT WITH AN TRACTOR TRAILER DUE TO THIS TRANSFER CASE, SOMEONE PLEASE DO SOMETHING ABOUT THIS PROBLEM BEFORE IT'S TOO LATE, PORSCHE MANUFACTURER HASN'T DONE ANYTHING ABOUT THIS KNOWN PROBLEM.

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

FAILURE OF TRANSFER CASE AT 51,000 MILES AND AGAIN AT 78,000 MILES. PORSCHE ACKNOWLEDGES PROBLEM NATIONWIDE BUT WILL NOT COVER REPAIR. VEHICLE SHUTTERS/STUTTERS AND DOES NOT SHIFT INTO GEARS (4 TO 5). THIS FAILURE IS DESCRIBED COUNTLESS NUMBER OF TIMES ON THE INTERNET IN VARIOUS FORUMS. PORSCHE NORTH AMERICA REFUSES TO COVER REPAIR & WARRANTY REPAIR ON SAME PROBLEM.

Reported

Aug 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

THE DISPLAY UNIT WHICH FUNCTION THE NAVIGATION AND RADIO STOPPED WORKING AND IT KEEPS REBOOTING. AFTER DO FURTHER RESEARCH THIS IS A COMMON PROBLEM FOR MANY YEARS. WITHOUT THE NAVIGATION WE ARE FORCED TO USE OUR PHONES WHICH IS A HAZARD.

Reported

Jul 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

VEHICLE IN MOTION SUDDENLY SHUTTERS AND SLOWS. SOMETIMES VEHICLE WILL FAIL TO MOVE FROM STATIONARY. DEALER DIAGNOSED TRANSFERE CASE PROBLEM. INTERNET IS FULL OF SIMILAR COMPLAINTS. PORSCHE ADMITS DESIGN FLAW, BUT WILL NOT ASSIST. THIS IS A SEVERE SAFETY PROBLEM. VEHICLE HA 60,000 MI ON ODOMETER.

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

AUTOMATIC LOCKING RETRACTOR WAS NOT PRESENT IN SEAT BELT FOR REAR CENTER SEAT. FMVSS208 REQUIRES A SEAT BELT LOCKING FEATURE BE PRESENT TO INSTALL A CHILD'S CAR SEAT. OWNER'S MANUAL INDICATES THAT ALL REAR SEATING POSITIONS + FRONT PASSENGER SEAT HAVE AN ALR - BUT IN THIS VEHICLE THE OUTBOARD REAR SEATS + FRONT PASSENGER SEAT HAD IT, BUT THE CENTER SEAT DID NOT. SEE VIDEO HERE - HTTPS://PHOTOS.APP.GOO.GL/TJRNQDZN1XZCAKKG7 THE ABSENCE OF THE ALR WAS VERIFIED BY A NATIONALLY CERTIFIED CHILD PASSENGER SAFETY INSTRUCTOR.

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

WHEN ACCELERATING THE VEHICLE SPUTTERS AND CATCHES. THIS IS EXTREMELY DANGEROUS IF TRYING TO ACCELERATE ON A HIGHWAY OR SHOULD YOU NEED TO ACCELERATE TO AVOID A COLLISION. MY VEHICLE WAS BOUGHT BRAND NEW AND CURRENTLY ONLY HAS 23,600 MILES ON IT. THIS SHOULD NOT HAPPEN TO A CAR WITH VERY LOW MILEAGE. THIS ISSUE HAPPENS WHILE TURNING, WHILE ON THE HIGHWAY, WHILE IN REVERSE, AND WHILE ON A CITY STREET. I TOOK THE CAR TO PORSCHE AND THEY IDENTIFIED THAT THE CAR NEEDS A NEW TRANSFER CASE. THIS IS UNACCEPTABLE AS THIS IS EXTREMELY DANGEROUS. THIS ISSUE SEEMS TO HAVE HAPPENED ON 100S OF PORSCHES.

Reported

Apr 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

AT 52361 MILEAGE, FOUND OIL LEAKING FROM THE ENGINE. THE FRONT ENGINE COVER IS LEAKING AND WILL NEED TO BE RESEALED. ENGINE WILL NEED TO BE REMOVED AND ALIGNMENT WILL BE NECESSARY DUE TO DISRUPTION OF SUB FRAME AND SUSPENSION COMPONENTS.

Reported

Apr 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

TRANSFER CASE FAILING 43,000 MILES. TOXIC FUMES ENTERING CABIN, VEHICLE JERKS AND AND DOES NOT FUNCTION. WIFE WAS ALMOST KILLED AS VEHICLE FAILED TO ACCELERATE OUT OF THE WAY OF A SEMI- TRUCK. GATHERING DATA NOW TO BEGIN LEGAL PROCEEDING. THE NHTSA WILL ALSO BE NAMED IN THE LAWSUIT AS THEY ARE FAILING TO PROPERLY PROTECT CONSUMERS FROM DANGEROUS VEHICLES.

Reported

Mar 2019

Incident date

Jun 2018

Mileage

Not provided

Outcome flags

None reported

TRANSFER CASE FAILS VERY OFTEN. IT CAUSES THE VEHICLE TO JERK AND UNSTABLE DURING DRIVING. PORSCHE HASN'T ADDRESSED THIS ISSUE EVEN THOUGH IT IS A VERY COMMON PROBLEM ON CAYENNES.

Reported

Dec 2018

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

THERE IS COMMON PROBLEM! THE ENGINE CHAIN RATTLING SOUND WHEN ENGINE STARTS VEHICLE DEVELOPED PROBLEM AFTER SOFTWARE UPDATE. THE VEHICLE JERKS AND DOES NOT GO SMOOTHLY ON LOW RMP 1500. THE SECOND HAND ON THE CLOCK FALLS DOWN.

Reported

Sep 2018

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

None reported

TRANSFER CASE FAILURE AT 43,000 MILES. KNOWN DEFECT COULD CAUSE INJURY OR DEATH IF FAILS

Reported

Aug 2018

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

None reported

4 WHEEL DRIVE TRANSFER CASE SLIPS WHEN DRIVING, ONGOING FACTORY PROBLEM, FAULTY DESIGN FROM FACTORY OFFERED TO COVER SOME, I FEEL SINCE IT IS A MANUFACTURING DEFECT THE SHOULD COVER THE ENTIRE COST

Reported

Jun 2018

Incident date

Apr 2018

Mileage

Not provided

Outcome flags

None reported

THE DOOR PANEL BECOME LOOSE AT THE EDGE OF THE GLASS. SEARCHING THROUGH INTERNET IT SEEM IT IS A COMMON PROBLEM AMONG LATE PORSCHE MODELS. IT SEEMS THE ADHESIVE DOES NOT HOLD WELL SPECIALLY IN HIGH TEMPERATURES.

Reported

Dec 2017

Incident date

Sep 2017

Mileage

Not provided

Outcome flags

None reported

THE PORSCHE CAYENNE DIESEL IS DESIGNED TO NOT RESTART WHEN THE ADBLUE EXHAUST CHEMICAL IS TOO LOW. THIS SEEMS REASONABLE. HOWEVER, THE VEHICLE IS ALSO DESIGNED TO NOT RESTART WHEN THE ADBLUE REACHES A LOW POINT, EVEN WHEN IT IS REFILLED TO FULL CAPACITY. ACCORDING TO PORSCHE THE VEHICLE MUST BE BROUGHT TO AN CERTIFIED PORSCHE DEALERSHIP FOR THIS TO BE RESET, SO THE CAR CAN BE DRIVEN. AGAIN, THIS OCCURS EVEN WHEN THE ADBLUE IF REFILLED TO FULL CAPACITY. THIS SEEMS TO BE A POTENTIALLY DANGEROUS AND/OR EXPENSIVE SITUATION SHOULD THE ADBLUE REACH THIS LOW POINT AND THE VEHICLE IS A SIGNIFICANT DISTANCE FROM A CERTIFIED PORSCHE DEALERSHIP.

Reported

Aug 2017

Incident date

Jul 2017

Mileage

Not provided

Outcome flags

None reported

I EXPERIENCED A SIMILAR PROBLEM WITH MY 2013 CAYENNE S THAT WAS PREVIOUSLY INVESTIGATED (PE13-009) BY THE NHTSA IN THE PORSCHE 911. WHILE MY WIFE WAS DRIVING ON A HIGHWAY THE COOLANT HOSE COMPLETELY SEPARATED FROM THE HOUSING CAUSING THE CAR TO RAPIDLY OVERHEAT WITHOUT WARNING. EXCESSIVE SMOKE FORCED MY WIFE TO PULL OVER AND TO EXIT THE VEHICLE WITH 2 SMALL CHILDREN IN AN UNSAFE AREA OF THE HIGHWAY. A PORSCHE SERVICE FACILITY DIAGNOSED THE VEHICLE AND REPLACED THE COMPONENT AT A COST OF $5,343.56. THE VEHICLE WAS 4.5 YEARS OLD AT THE TIME OF THE REPAIR. IN RESEARCHING THE ISSUE I FOUND NUMEROUS SIMILAR COMPLAINTS ONLINE AND FOUND A RESPONSE FROM PORSCHE RELATING TO PE13-009 DATED 9/17/2013 (ATTACHED). IN PORSCHE'S RESPONSE TO QUESTION 10, THEY CLAIM THAT THE ADHESIVE APPLICATION WAS AUTOMATED AND THERE WERE NO FURTHER MODIFICATIONS OR CHANGES PLANNED. MY UNDERSTANDING IS THAT THEY SUBSEQUENTLY BEGAN THREADING THE PART IN QUESTION INSTEAD OF SIMPLY USING ADHESIVES. IN RESPONSE TO QUESTION 13C PORSCHE LISTED ONLY 2011 TO 2014 CAYENNE MODELS THAT USE A SIMILAR COOLANT PIPE CONNECTION METHOD (ADHESIVE) HOWEVER IT APPEARS THE CAYENNE GOING BACK AS FAR AS 2007 HAS A SIMILAR CONNECTION BASED ON INTERNET COMPLAINTS. IN RESPONSE TO QUESTION 14A PORSCHE LISTS RACETRACK USE AND LOW OR NON APPROVED COOLANT AS CONTRIBUTING FACTORS. IN MY SITUATION THE CAR IS USED MORE AS A MINIVAN THAN A RACE CAR. IT HAS BEEN SERVICED AT ALL RECOMMENDED INTERVALS AND ONLY AT PORSCHE SERVICE LOCATIONS. FINALLY I'D LIKE TO POINT OUT THAT THE CAYENNE AND PANAMERA ARE BOTH FRONT ENGINE VEHICLES AS COMPARED TO THE 911 THAT WAS INITIALLY INVESTIGATED RAISING NEW CONCERNS ABOUT THE LOSS OF TRACTION FROM THE LEAKAGE LOCATION. I WOULD LIKE TO REQUEST THE ISSUE BE RE-EXAMINED BASED ON THE ABOVE AND GIVEN THERE ARE FAR GREATER NUMBERS OF CAYENNES ON THE ROAD THAN THE 911. *TR

Reported

Dec 2016

Incident date

Dec 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 PORSCHE CAYENNE. WHILE DRIVING 35 MPH, THE VEHICLE DRIFTS TO THE RIGHT. THE CONTACT HAD TO STEER THE VEHICLE IN EXCESS TO KEEP THE VEHICLE IN POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUBFRAME HAD SHIFTED AND NEEDED TO BE UNBOLTED AND SHIFTED BACK INTO THE PROPER POSITION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000. THE VIN WAS UNAVAILABLE. UPDATED 11/07/16*LJ *TR

Reported

Aug 2016

Incident date

Apr 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 PORSCHE CAYENNE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS REFUELED, THE FUEL GAUGE REGISTERED AS FULL AND REMAINED ON THE SAME LEVEL AFTER DRIVING 90 MILES OR MORE. THE CONTACT MENTIONED THAT THE FUEL LEVEL WOULD DROP DRASTICALLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V506000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

Reported

Mar 2015

Incident date

Dec 2014

Mileage

Not provided

Outcome flags

None reported

Porsche Cars North America, Inc. (Porsche) is recalling certain model year 2013-2014 Cayenne and Cayenne GTS, model year 2013 Cayenne Diesel and model year 2014 Cayenne S, S Hybrid, Turbo, and Turbo S vehicles manufactured May 27, 2013, through July 10, 2013. In the affected vehicles, the calculated range of the remaining fuel displayed on the instrument cluster may be higher than the actual range. Additionally, the fuel level indicated by the fuel gauge may also be higher than actual amount in the tank.

Risk: The fuel display inaccuracies may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.

Remedy: Porsche will notify owners, and dealers will update the instrument cluster software free of charge. The recall began on December 5, 2013. Owners may contact Porsche at 1-800-767-7243. Porsche's recall number is AD03.

Porsche Cars North America, Inc. (Porsche) is recalling certain model year 2011-2016 Cayenne vehicles manufactured April 28, 2010, to January 11, 2016. The brake pedal pivot pin may be missing a circlip, allowing the pivot pin to move and the brake pedal to dislodge.

Risk: If the brake pedal dislodges, the driver may not be able to apply the brakes, increasing the risk of a crash.

Remedy: Porsche will notify owners, and dealers will inspect the brake pedal assembly circlip, installing any missing circlips, free of charge. The recall began on July 8, 2016. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AG02.

Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2020 Porsche Macan, Cayenne, Panamera, and Cayman S, 2001-2004 Boxster, Boxster S, 2004 Boxster 50 JAHRE SPYDER 550 vehicles. Please see the recall report for a complete list of all affected models and model years. The caps that cover the low-beam headlight horizontal adjustment screws are missing, which can allow the headlights to be improperly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk: Improperly adjusted headlights may not illuminate the road properly, or cause a glare to oncoming drivers, which can increase the risk of a crash.

Remedy: Dealers will inspect the headlights for sealing caps and install missing caps as necessary, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is ANB4.